A Guide for Seniors, Caregivers and Services Providers. Halton Seniors Directory

Transcription

1 A Guide for Seniors, Caregivers and Services Providers Halton Seniors Directory

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3 Message from the Chair Providing services that contribute to a safe and healthy community is an important priority for Regional Council. With the province estimating that the number of seniors in Halton will more than double to over 150,000 by 2031, Halton Region is committed to ensuring quality services are in place to meet the needs of seniors now and in the future. Seniors are an integral part of our community. In 2014, through the development of the Halton Older Adult Plan, Halton Region will assess the impact of the growing older adult population on our policies, programs and services to ensure we are well positioned moving forward. We need to identify what resources will be required in the future and how we will work with other levels of government to meet the needs of Halton seniors. The Halton Seniors Directory is a key resource that has provided valuable information to seniors, caregivers and service providers since Halton Region s Elder Services Advisory Committee (ESAC) developed the directory to provide seniors with a user-friendly reference guide that highlights the extensive range of services available to seniors in Halton. The 2014 edition has been enhanced to provide a comprehensive listing of web addresses that direct readers to more detailed information that can be obtained online. In addition to the online Halton s Seniors Directory, ESAC also offers a number of other informative publications that can be accessed at I encourage seniors and their families to visit our website for information about the Region s long-term care homes, adult day programs and assisted living/supportive housing programs. I would like to congratulate ESAC for the work they do each day on behalf of seniors in Halton. Thank you for helping make Halton a great place to live, work, raise a family and retire. Sincerely, Gary Carr Regional Chair 1

4 Halton Seniors Directory Contact Info for Key Agencies Emergency Information Emergency Services...7 Crisis Numbers...7 Distress Centres...7 Poison Information...7 Non-Emergency Contacts Police...7 Fire Departments...7 Hospitals and Medical Information Patient Transfers...8 Hospitals...8 Where to Find A Doctor...9 Community Information Halton Government Services...9 Halton Information Providers (HIP) Older Adults Programs and Services Database Community Care Access Centre HealthLine Halton Seniors Helpline Telehealth Ontario Government Programs Pensions Financial Aid Federal Programs Income Security Programs Old Age Security (OAS) Guaranteed Income Supplement Allowance Allowance for Survivor Canada Pension Plan (CPP) Retirement Pension International Pension Benefit Survivor Benefits Veterans Affairs Canada Provincial Programs Ontario Health Insurance Plan (OHIP) Ontario Disability Support Program Guaranteed Annual Income System Ontario Drug Benefit Program Assistive Devices Program (ADP) Tax Programs Learning About Taxes Free Income Tax Clinics Tax Credits and Benefits Disability Tax Credit Compassionate Care Benefits Provincial Tax Credits and Refunds Ontario Trillium Benefits Ontario Senior Homeowner s Property Tax Grant Healthy Homes Renovation Tax Credit

5 Halton Seniors Directory Seniors and Persons with Disabilities Property Tax Relief Provincial Land Tax Deferral Program for Low Income Seniors and Persons with Disabilities Regional Programs Emergency Assistance Local Municipalities Other Financial Information Halton Consumer Credit Counselling Free Local Directory Assistance Home and Community Support Programs Access and Information Adult Day Programs Attendant Care Continence Clinics Dental Care Emergency Response System Exercise and Falls Prevention Food / Meal Programs Meals-On-Wheels Wheels-To-Meals Friendship Luncheons Other Food Programs Foot Care Health Equipment Home Maintenance/Repair In-Home Services Immunization / Travel Health Information Intervention and Assistance Programs Moving Assistance Palliative Care / Hospice Reassurance Programs Sexual Health Clinics Volunteer Visiting Housing Emergency Housing Housing Options for Seniors in Halton Legal Advisory Advocacy Legal Services Advisory / Advocacy Tenant Advice Ontario Human Rights System Leisure Education Continuing Education Municipal Recreation Departments Public Libraries Sheridan Elder Research Centre (SERC) Senior Citizens Recreation Centres

6 Halton Seniors Directory Seniors Programs Mall Walks Service Clubs Volunteering YMCA/YWCA Multicultural Services Halton Multicultural Council (HMC) Citizen and Immigration Canada Newcomers Information Centre Safety Community Safety Programs Safe Driving Elder Abuse Prevention Support Groups Information Counselling Services ALS Society Alzheimer/Dementia/Related Diseases Arthritis Society Bereavement Blindness and Vision Impairment Cancer Diabetes Diogenes Syndrome (Hoarding) Gambling Halton Organization for Pride and Education Hearing Society Heart And Stroke Regional Stroke Centres/Secondary Prevention Clinics Huntington Society Kidney Foundation Liver Foundation National Office Lung Association Halton Office Lupus Society Medication, Alcohol & Drugs Mental Health Multiple Sclerosis Society Halton Osteoporosis Parkinson Society Canada Stop Smoking Womens Support Transportation Parking Permits Driver and Vehicle Licensing Offices Accessible Rentals

7 Halton Seniors Directory Important Phone Numbers Doctor Pharmacy Dentist Bank Other The Halton Seniors Directory, first published in 1988, is an informative guide for seniors, caregivers and service providers. Services listed include those operated by government funded and non-profit agencies. Services not available through the non-profit sector may be included if they have been in business in Halton for five years. Halton Region s Elder Services Advisory Committee (ESAC) updates the directory every two years. The 2014 edition has been enhanced to make it accessible for online use by including websites that provide detailed information on services in Halton. To minimize duplication, this edition also includes references to more detailed guides or resources that can be obtained through other governments or agencies in the community. 5 Inclusion of any agency or service in this directory does not constitute an endorsement of the service. How to Use this Directory This directory can be used to obtain information about a variety of resources and services. You will also find helpful tip boxes throughout the directory that provide helpful hints when you are looking for supports in your community. There are a number of ESAC publications that compliment information in the directory. These publications provide information on specific topics and local resources. They can be found throughout the directory.

8 ESAC Publications ESAC Publications: Housing Options for Seniors in Halton This booklet provides information about housing options ranging from non-profit and market rent accommodations to housing with care services. ESAC Fast Facts These pamphlets provide information on a number of topics including: Transportation Choices for Seniors Safe Driving for Seniors Government Income Sources Make the Law Work for You Information for Caregivers Seniors & Wellness Coverage of Drug Costs Seniors and Continence Seniors and Downsizing Seniors and Employment Funeral Arrangements Seniors and Medications Need Help in Halton These resources provide a snapshot of key programs in your local community (Burlington, Halton Hills, Milton and Oakville). You can access a copy of any of these publications by visiting or dialing

9 Emergency Information Emergency Services Ambulance, Fire, Police Crisis Numbers COAST (Crisis Outreach and Support Team) Crisis#/Toll free Sexual Assault and Violence Intervention Services (SAVIS) Crisis Line Halton Women s Place, Emergency Shelters North Halton South Halton Lighthouse Shelter (Oakville) Distress Centres North Halton Distress Centre Oakville Distress Centre Poison Information Ontario Poison Centre Toll free TTY Non-Emergency Contacts Police Halton Regional Police Ontario Provincial Police Toll free Fire Departments The fire department provides and installs smoke alarms free of charge for seniors, residents with disabilities and individuals on fixed incomes Burlington Halton Hills Milton Oakville TeleCare Crisis Line (Burlington)

10 Hospitals And Medical Information Hospitals And Medical Information Patient Transfers Halton Region Ambulance Services Toll free Ontario Patient Transfer (Fees apply) This service provides non-urgent patient transportation including transfers and returns from home to hospital, doctor, cancer/diabetes care and treatment centres. Service offered 24 hours a day for local and long distance transfers. Toll free TIP: When calling for an ambulance, you will be escorted to the appropriate hospital or medical centre to meet your health needs. E.g., Stroke Centres. Hospitals Halton Region Joseph Brant Memorial Hospital (Burlington) Halton Healthcare Services Georgetown Hospital Milton District Hospital Oakville Trafalgar Memorial Hospital Hamilton Hamilton Health Sciences Chedoke Hospital Hamilton General Hospital Juravinski Hospital Juravinski Cancer Centre St. Peter s Hospital

11 Hospitals And Medical Information Community St. Joseph s Healthcare Hamilton Charlton Campus King Campus West 5th Campus or Brampton/Mississauga Brampton Civic Hospital Credit Valley Trillium Mississauga Centre Trillium West Toronto Guelph St. Joseph s Health Centre Guelph Guelph General Hospital Walk-In Clinics Where To Find A Doctor Health Care Connect This service provides assistance to individuals searching for a health care provider. Toll free Community Information Halton Government Services From within Halton...Dial 311 Halton Government Service Centre 311 calls are answered in Halton s Government Service Centre. Services include: answers to frequently asked questions about government services referrals to appropriate government staff for specialized help free government publications and application forms onsite internet access for searching government websites For walk-in service, visit Halton s Government Service Centre at 1151 Bronte Road, Oakville (Monday to Friday, 8 a.m. to 5 p.m.) Visit and search walk in medical clinics or see contact information on page 10 9

12 Community Information Halton Information Providers (HIP) Local centres provides community information and referral services by phone, online or in-person Information Burlington ext Information Halton Hills ext Information Milton ext Information Oakville Halton Seniors Helpline Senior Volunteers from S.A.L.T. (Seniors and Law-Enforcement Together) Volunteers provide peer counselling (Monday to Friday, 11 a.m. to 2 p.m.). Toll free Telehealth Ontario Free, confidential telephone service for health advice and information from a registered nurse (24 hours a day, 7 days a week). Toll free Older Adult Programs and Services Database An online database of health care and community support services information for older adults. Community Care Access Centre (CCAC) HealthLine Burlington Toll free Halton Hills, Milton, Oakville Toll free

13 Government Programs Pensions Financial Aid Government Programs / Pensions / Financial Aid Federal Programs For general information about Government of Canada programs and services, call Service Canada at or visit For more detail, refer to A Guide to Programs and Services for Seniors in Ontario (see back page for information) or ESAC s Government Income Sources for Seniors. Income Security Programs Information on federal income security programs Toll free Old Age Security (OAS) Monthly benefit Search OAS Guaranteed Income Supplement (GIS) Monthly non-taxable benefit to low-income (OAS) recipients living in Canada Search GIS Allowance Monthly benefit for low-income seniors (aged 60-64) whose spouse or common-law partner is eligible for/or currently receiving (OAS) and (GIS). Search Allowance Allowance for the Survivor Monthly benefit to low-income widows or widowers (aged 60-64). Search Allowance Survivor Canada Pension Plan (CPP) TIP: For assistance with any federal programs or forms visit Service Canada offices in Oakville, Burlington, Milton or Georgetown Retirement Pension Monthly taxable benefit to retired contributors who are 65 years old or between years of age if certain requirements are met. Search CPP 11

14 Government Programs Pensions Financial Aid International Pension Benefits Social security (pension) benefits if you or your deceased spouse or common-law partner lived or worked in another country. Search International Benefits Survivor Benefits Death Benefit: one time payment Survivor s Pension: monthlypayment to spouse Children s Benefit: monthly payment to dependent children Search Survivors Pension Veterans Affairs Canada Information on war veterans allowance/ pensions/services and benefits. Toll free For more details, refer to A Guide to Programs and Services for Seniors in Ontario (see back page for information). TIP: For a list of federal benefits visit Provincial Programs Call Service Ontario for general information on all provincial government programs and services including Senior s Info Line and Ontario Ministry of Health and Long-Term Care. Toll free For more detail, refer to A Guide to Programs and Services for Seniors in Ontario (see back page for information). TIP: For assistance with provincial programs visit your local Service Ontario office. Ontario Health Insurance Plan (OHIP) Provides medical and hospital coverage. OHIP health card is used as identification for coverage. If card is lost, damaged or expired, a photo identification health card is issued. Service Ontario Search OHIP 12

15 Government Programs Pensions Financial Aid Ontario Disability Support Program (ODSP) Persons aged 65+ with no eligibility for Old Age Security (OAS) may be eligible. Ontario Ministry of Community and Social Services North Halton South Halton TTY Search for ODSP Guaranteed Annual Income System Guaranteed Annual Income System (GAINS) ensures a guaranteed minimum income for Ontario senior citizens by providing monthly payments to qualifying pensioners. Ontario Ministry of Finance Toll free Search GAINS Ontario Drug Benefit Programs For information, refer to A Guide to Programs and Services for Seniors in Ontario (see back page for information) or ESAC s Coverage of Drug Costs. Assistive Devices Program (ADP) Helps people with long-term physical disabilities obtain equipment and supplies such as wheelchairs, walkers, hearing and communication devices, diabetic equipment and supplies, home oxygen, respiratory products. Toll free Search Public Information section - Assistive Devices Program Tax Programs Learning about Taxes Free online course to help you file a basic form. Free Income Tax Clinics Clinics are held in various locations. Contact your local Community Information Centre (see page 9). A Guide to Programs and Services for Seniors in Ontario (see back page for information): TIP: For a complete list of provincial benefits visit Search Benefits. TIP: Canadian Income Tax Returns collect both federal and provincial taxes and also provide rebates for both. 13

16 Government Programs Pensions Financial Aid TIP: Filling out your income tax return automatically renews pension benefits such as GIS and GAINS Tax Credits and Benefits Disability Tax Credit For persons with a severe and prolonged impairment in physical or mental function. Compassionate Care Benefits Employment Insurance (EI) benefits paid to people who must leave work temporarily to provide care/support to an ill family member. Search Compassionate Care Benefits Provincial Tax Credits and Refunds Ontario Ministry of Revenue General Inquiries TTY Ontario Trillium Benefit Combines the Ontario Sales Tax Credit with the Energy and Property Tax Credit. Ontario Senior Homeowners Property Tax Grant Grants up to $500 for property taxes for residents 64 years or older who own their homes and meet income requirements. Healthy Homes Renovation Tax Credit Helps with the cost of making your home safer and more accessible. Seniors and/or Persons with Disabilities Property Tax Relief For property owners who modify their homes to accommodate a person with a disability. Municipal Property Assessment Corporation. Toll free Provincial Land Tax Deferral Program for Low-Income Seniors and Persons with Disabilities Annual deferral of part of the provincial land tax and education tax increases. Toll free

17 Home And Community Support Programs Regional Programs Emergency Assistance Halton Region provides emergency/shortterm assistance for food, shelter, dental care, eye care, medical aids, hearing aids, transportation, funerals and rent arrears to those who qualify. Halton Region...Dial Local Municipalities Halton Region works with local municipalities to offer property tax deferral programs. Some municipalities also offer rebates. Eligible seniors may apply through local municipal offices. City of Burlington Town of Halton Hills Town of Milton Town of Oakville Other Financial Information Halton Consumer Credit Counselling Services Operated by Halton Family Services, this program provides money management planning, budgeting advice and counselling concerning credit and debt matters. (Fees may apply) Free Local Directory Assistance This service is provided by Bell Canada if you have a disability that prevents you from using a telephone directory. Bell Canada Accessibility Services Toll free TTY TIP: Ask companies to see if they provide discounts to seniors. TIP: Special offers are given to seniors by most credit unions, banks and trust companies. 15

18 Home And Community Support Programs Home and Community Support Programs Access and Information Community Care Access Centre (CCAC) Your link to various in-home services and community programs that help you continue to live independently in your home (see back page for information). Adult Day Programs Provide therapeutic and recreational activities for adults with special needs and relief to caregivers. To apply, call the Community Care Access Centre (CCAC) (see back page for information). *Acclaim Health Alzheimer Seniors Day Programs Burlington Oakville Toll free Halton Region s Day Programs *Friends Landing, Milton Place, (Milton) Silver Creek Place (Georgetown) Halton Region...Dial S.E.N.A.C.A. Seniors Day Programs Oakville (Bond St.) Oakville (Dundas St.) Senior Activation Maintenance Program (SAMS) Notre Dame Centre, 1921 Snake Rd., Waterdown Wellness House Burlington search Wellness House Attendant Care Ontario March of Dimes, Halton Outreach Attendant Services Trained outreach attendants provide personal care, prepare meals, etc. Toll free Oakville Continence Clinics and Resources For information, refer to ESAC s Seniors and Continence. Dial 311 for information or go to *Programs designed to meet the needs of persons with Alzheimer s or memory problems. 16

19 Home And Community Support Programs Dental Care Community Care Access Centre (CCAC) provides access to information and oral health services. They will also help with referrals to accessible dental treatment services - Burlington residents only (see back page for contact information). Halton Region Dental Care Counts Fund provides financial assistance for dental treatment to eligible older adults age 65 and older and for eligible adults with special needs. Halton Region...Dial Emergency Response System ConnectCARE- Halton Healthcare Services and Joseph Brant Hospital Toll free Exercise and Falls Prevention Information and/or assessments Community Care Access Centre provides intakes and assessments (see back page for contact information). Safety at Home Program (St. Joseph s Healthcare - Burlington only) Toll free Hospital Clinic Oakville Trafalgar Memorial Strong and Steady Program (Physician referral) Falls Prevention and Exercise Classes Call your Local Health Integration Network (LHIN) for more information Burlington ext Halton Hills, Milton and Oakville ext. 225 Stand Up! Burlington (Saint Elizabeth Healthcare) Toll free Food / Meal Programs Meals-On-Wheels Nutritious hot meals and/or frozen prepackaged meals delivered by volunteers. Fees apply and subsidies may be available. Acton (Links2Care) Georgetown (Links2Care) Burlington (Canadian Red Cross) Milton Oakville (Kiwanis)

20 Home And Community Support Programs Wheels-To-Meals Combines lunch with a social outing. Transportation is provided. Acton (Links2Care) Georgetown (Links2Care) Milton Friendship Luncheons (Oakville) For Information on food programs, delivery services, food banks and bus programs see Where to Get Food in Halton brochure, for a copy Dial 311 or visit Combines lunch with a social outing. Transportation is provided. Iroquois Ridge Older Adult Centre ext Oakville Senior Citizens Recreation Centre Sir John Colborne Seniors Centre Other Food Programs Community Food Advisory Program Halton Region...Dial Foot Care Contact the Community Care Access Centre (CCAC) for information about in-home foot care. (see back cover for contact information) The following provide services in Halton for a fee: Seniors Centre Clinics Burlington Georgetown Milton Oakville ext Oakville Trafalgar Memorial Hospital Foot Care and Orthotic Centre Search Footcare 18

21 Home And Community Support Programs We Care Home Health Services (in-home) Toll free Health Equipment Assessments (Assessment, Rental or Purchase) For information about equipment and assessment of equipment needs, call the Community Care Access Centre: (see back page for contact information) Home Maintenance / Repair TIP: To get help with the cost of assistive devices and equipment refer to the Devices Program (page 12). Agencies offering house cleaning/seasonal maintenance (fees apply). Links2Care Burlington/Oakville/Milton Halton Hills (Acton/Georgetown) Seniors for Seniors (private, no snow removal) Burlington Oakville In-Home Services Services include nursing, personal care, rehabilitation services, companion care, and respite care. Community Care Access Centre (CCAC) provides information about and access to services in the home, community, and other residential settings. See back page for information. Caregiver RECHARGE Program (in-home respite) For Halton Hills, Milton and Oakville Immunization / Travel Health Information Halton Region...Dial Intervention and Assistance Programs Provide support in critical situations to vulnerable and at risk persons with disabilities and/or their caregivers. Links2Care Burlington/Oakville/Milton Halton Hills

22 Home And Community Support Programs Moving Assistance For information on downsizing dial 311 or go to and refer to ESAC s Seniors and Downsizing. Agencies Fees apply. Red Coats Moving Solutions Inc Relocation Planning Services Solutions 2 Organize U Palliative Care / Hospice Contact CCAC for information about palliative care services (see back page for information). Acclaim Health Hospice Volunteer Visiting Program Toll free Carpenter Hospice Ian Anderson House Palliative Care Consultation Program Toll free Reassurance Programs Tele-Touch (Acclaim Health) Toll free Letter Carriers Alert -Links2Care Halton Hills (Acton / Georgetown) Sexual Health Clinics Halton Region...Dial Volunteer Visiting Acclaim Health Volunteer Support Programs (Friendly Visiting, Special Steps, Hospice) Toll free Links2Care Burlington/Oakville/Milton Halton Hills

23 Housing Legal Advisory Advocacy Housing Emergency Housing Dial 311 or go to For additional housing information, refer to ESAC s Housing Options for Seniors in Halton at Burlington Seniors Advisory Committee ext Search Seniors Advisory CARP Halton Chapter - A New Vision in Aging Canadian Caregiver Coalition Canadian Pensioners Concerned Toll free Community Development Halton North Halton Concerned Friends of Ontario Citizens in Care Facilities Inc Legal / Advisory / Advocacy Legal Services Dial 311 or go to and refer to to ESAC s Make the Law Work for You. Advisory / Advocacy Advocacy Centre for the Elderly (ACE)

24 Legal Advisory Advocacy Halton Region Advisory Committees Halton Region...Dial Halton Elder Abuse Prevention Committee ext National Pensioners & Senior Citizens Federation Oakville Seniors Working Action Group Office of the Ontario Ombudsman Toll free Tenant Advice Centre for Equality Rights in Accommodation Toll free Landlord and Tenant Board Toll free Ontario Human Rights System Human Rights Tribunal of Ontario (to make an application) Toll free TTY Human Rights Legal Support Centre Information on human rights applications and related legal support services. Toll free TTY Ontario Human Rights Commission Toll free RCMP Anti-Fraud Centre Toll free Ontario Association of Non Profit Homes and Services for Seniors (OANHSS) Ontario Coalition of Senior Citizens Organizations (OCSCO) Toll free Ontario Retirement Communities Association (ORCA) Toll free Ontario Seniors Secretariat Toll free United Senior Citizens of Ontario Toll free

25 Leisure Education Leisure / Education Continuing Education Elder Technology Assistance Group (ETAG) Halton District School Board Toll free Halton Catholic District School Board Toll free McMaster University, Centre for Continuing Education Mohawk College of Applied Arts and Technology Sheridan Institute of Technology and Advanced Learning University of Toronto School of Continuing Studies (Oakville lecture series and online learning) Municipal Recreation Departments Burlington Halton Hills Milton Oakville Public Libraries Special services may include large print, talking books, home delivery Acton Burlington Georgetown Milton Oakville Sheridan Elder Research Centre (SERC) Learn more or become involved in research to improve the day-to-day lives of older adults and their families ext Search SERC Senior Citizens Recreation Centres Burlington Toll free Acton Georgetown Milton Oakville Senior Citizens Recreation Centre Oakville Sir John Colborne Recreation Centre for Seniors

26 Leisure Education Iroquois Ridge Older Adults Centre ext River Oaks Mature Adults Club Seniors Programs For information on Seniors Programs Halton Region...Dial and click on the LHIN Database Link Mall Walks For information on Mall Walks Dial Or go to refer to Come Walk With Us brochure Service Clubs Clubs such as Probus, Rotary, and Lions offer a variety of opportunities to socialize and volunteer. Call your local Community Information Centre (contact information on page 9) or visit.... Probus Clubs Rotary Clubs Lions Clubs Canadian Federation of University Women Volunteering Community Development Halton/Volunteer Halton South Halton North Halton YMCA/YWCA Burlington Oakville

27 Multicultural Services Multicultural Services Government Services Line Dial 311 Interpretation services in over 170 languages Halton Multicultural Council (HMC) Community agency dedicated to enabling every individual to participate as active members of the community by fostering mutual respect and understanding. Provides services such as settlement services, transitional housing, interpretation and translation, language training, volunteer opportunities and raising children with special needs. Seniors Programs English Conversation Circle for seniors Social group for Spanish speaking seniors Social group for Chinese speaking seniors Social group for Filipino seniors Burlington Milton Citizenship and Immigration Canada (CIC) Federal department screens and approves immigrants, foreign students, visitors and temporary workers. Also helps settle refugees and assists newcomers adapt to Canadian society and become Canadian citizens. Monday to Friday 8 a.m. to 4 p.m. Toll free TTY Newcomer Information Centre Provides information and referrals to community and government programs and services such as employment, education and training, credential assessment, and free Commissioner of Oath services. Programs for seniors include: ETAG/NIC computer training for those over 55. Services available in Arabic, Bulgarian, English, French, German, Polish, Russian. Arrangements can be made for services in Cantonese, Macedonian, Mandarin, Spanish and Urdu Toll free ext Oakville North Oakville Ontario Toll free ext

28 Safety Safety Community Safety Programs Canadian Anti-Fraud Centre Toll free Canadian Red Cross First Aid North Halton Oakville Crime Stoppers of Halton (Anonymous Tips on Crime) Emergency Information Vials Halton Region...Dial Letter Carriers Alert Program Acton Georgetown MedicAlert Seniors and Law Enforcement Together (S.A.L.T) ext.5064 or ext Safe Driving For information, refer to ESAC s Safe Driving for Seniors. Dial 311 for a copy or go to Elder Abuse Any senior can experience elder abuse. It can be physical, neglect, financial or psychological. If you suspect abuse, call any of the resources below: Crime Stoppers (Anonymous tips) Toll free Halton Family Services Access Counseling and Family Services

29 Support Groups Information Counselling Services Halton Police Services Elder Services Coordinator... ext.5064 Victim Services... ext Halton Women s Place North South SAVIS (Sexual Assault and Violence Intervention Services of Halton) Toll free Ontario Network for the Prevention of Elder Abuse (ONPEA) Seniors Safety Line Toll free Support Groups Information and Counselling Services Programs listed may provide any or all of the following services: General information/ resources Self-help peer support groups Support groups supported by professional staff Personal or family counseling Amyotrophic Lateral Sclerosis (ALS) Society ALS Society of Canada Alzheimer / Dementia / Related Diseases Acclaim Health Resource Centre and Support Groups Alzheimer Society of Hamilton and Halton Hamilton/Burlington Oakville Office Arthritis Society Hamilton Brampton Ontario Bereavement Acclaim Health Bereavement Services Bereaved Families of Ontario Halton/Peel Toll free Halton Family Services SAVIS (Sexual Assault and Violence Intervention Services of Halton) Toll free

30 Support Groups Information Counselling Services Women s Centre (Peer Counselling) Blindness and Vision Impairment Canadian National Institute for the Blind (CNIB) Helpline Toll free Cancer Breast Cancer Support Services Inc. Toll free Canadian Breast Cancer Network Toll free Canadian Cancer Society Acton/Guelph Georgetown/Brampton Oakville/Burlington/Milton Cancer Assistance Services of Halton Hills Carpenter Hospice Ian Anderson House (hospice) Juravinski Cancer Centre Prostate Canada Cancer Network Hamilton/Burlington Oakville/Mississauga Wellspring Centres Oakville Diabetes Diabetes Association Info Line Burlington/Milton/Oakville Toll free Halton Diabetes Program Burlington Georgetown ext Milton ext Oakville Search Diabetes Diogenes Syndrome (Hoarding) Gatekeepers Program identifies and works with seniors living in severe self-neglect, known as Diogenes Syndrome ext

31 Support Groups Information Counselling Services Gambling ADAPT Burlington Halton Hills Milton Oakville ext Access Counseling and Family Services Gamblers Anonymous Burlington Other locations Ontario Problem Gambling Help Line Toll free Halton Organization for Pride and Education Hearing Society Tests, equipment sales and counselling. Burlington Milton/Oakville/Halton Hills Heart and Stroke Halton Aphasia Centre Heart Health (Chronic Disease Prevention) Halton Region...Dial Heart and Stroke Foundation of Ontario Halton Chapter (Burlington, Milton, Oakville) Halton Hills (Peel) Oakville Strokers Stroke Recovery Burlington Regional Stroke Centres / Secondary Prevention Clinics Trillium Health Care Centre Hamilton General Hospital ext Huntington Society Toll free Kidney Foundation Toll free

32 Support Groups Information Counselling Services Liver Foundation National Office Toll free Lung Association Halton Office Toll free Lupus Ontario Toll free Medications, Alcohol & Drugs Al Anon Alcoholics Anonymous Burlington Halton Hills/Milton/Oakville Toronto ADAPT Burlington Halton Hills Milton Oakville ext Hope Place Centres Oakville Addiction Counselling Toll free Men s Residential Addiction Treatment Toll free Women s Residential Addiction Treatment (24 hours) MedsCheck Program Mental Health For general information dial 311, refer to ESAC s Seniors and Wellness at Canadian Mental Health Association Burlington Halton Hills Milton (Head office) Oakville Ontario COAST (Crisis Outreach and Support Team) Halton Geriatric Mental Health Outreach Program Burlington Halton Hills, Milton, Oakville Toll free Halton Healthcare Services Geriatric Assessment Clinic Mental Health Program

33 Support Groups Information Counselling Services Joseph Brant Memorial Hospital Outpatient/ Psychogeriatric Services North Halton Mental Health Clinic Halton Region...Dial Schizophrenia Society of Ontario Toll free Multiple Sclerosis Society Halton Chapter Osteoporosis Oakville Bone Centre / Oakville Support Group Oakville Osteoporosis Group (Women s Centre) Osteoporosis Canada Toll free United Ostomy Association of Canada Toll free Parkinson Society Canada Toll free Stop Smoking Halton Region Stop Smoking Clinic Halton Region...Dial Smokers Helpline Butt Out Smoking Cessation Program Womens Support Halton Women s Place, Emergency Shelters North Halton South Halton SAVIS (Sexual Assault and Violence Intervention Services of Halton) Toll free The Women s Centre

34 Transportation Transportation Dial 311 for information or go to refer to ESAC s Transportation Choices for Seniors at Disabled Parking Permits Call your local Driver and Vehicle Licensing Office to obtain forms/ information regarding a disabled parking permit. Burlington Georgetown Milton Oakville Accessible Rentals Many car rental providers offer handcontrolled vehicles. Call ahead to request. For wheelchair accessible rentals, call Wheelchair Getaways (Toronto) Toll free Kino Mobility (Toronto) Toll free Wheel Chair in Motion Toll free Parking Permits Eligible veterans can park for free in municipal parking lots. Burlington Oakville ext

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36 Connecting You to Seniors Services in Halton The three listings below compliment the directory in the provision of supports, programs and services for seniors. Halton Region Dial 311 Halton Region provides a number of services for seniors such as Adult Day programs, financial assistance/supportive housing, healthy aging support, immunizations and much more. The Region can also link you to long-term care support and other community services. A Guide to Programs and Services for Seniors in Ontario For a copy call Get a copy of this free guide for information about all provincial and federal programs, such as active living, caregiving, finances, housing, transportation and more. Community Care Access Centre (CCAC) Burlington Toll free Halton Hills, Milton, Oakville Toll free CCAC connects you with the care you need at home and in your community. They can coordinate access to in-home services such as nursing, personal support, physiotherapy and more. They can also refer you to local community supports and can be your link to long-term care in your community when it becomes difficult for you to live independently. Information and resources are also available through Halton Region s Elder Services Advisory Committee. Visit their site at SCS-13058