Developing Your Resume

Transcription

1 Developing Your Resume 2014 WHAT IS A RESUME? A resume (or résumé) is a marketing document, approximately three pages long that provides a summary of your skills and abilities as observed through: Education Work experience (full time, part time & casual, paid & voluntary) Professional development Extra curricular activities Leisure interests A good resume should demonstrate how well your skills and abilities match the requirements of the advertised job. Some Useful Tips for a Good Resume Check for spelling and grammatical errors. Presentation and clarity are very important. Be honest; be able to explain/prove everything on your resume. Remember: your resume is often used as the basis for questions in an interview. Only use abbreviations that are widely understood (beware of technical jargon). Page breaks should not split lists, paragraphs, etc. Styles of Resumes Reverse Chronological Resume The most common and conservative form of presentation Arranges your experience and education in reverse chronological order (from most recent) Most suited to graduates for demonstrating growth and development in the required skills for the advertised position. Functional/Skills Based Resume This style of resume should highlight the skills most relevant to the current role for which you are applying Organises your Employment History into sub-headings to highlight the most relevant positions, rather than the most recent. Useful when you are seeking work in a different area to that of your most recent employment history. Online Applications Some organisations may require you to submit an online application. Consider starting the process early it can take time Complete responses offline, perhaps in Microsoft Word, and cut and paste once completed Use the spell checker and edit your work Tailor every application to the needs of each organisation. Try to find out how the organisation will search and select applications. Will they use keyword searches or a backend tool that scores responses (eg. Distinction results will score higher than passes and three years of part-time work will score higher than one year?) Warnings Remember also that: Forms may only be available whilst the organisation is actively recruiting Some companies only allow applicants a single sitting, so make sure you have everything ready when you complete the for The examples provided include general content and information. Your own resume must be tailored for each specific job application in a sequence to best showcase your own skills and experience.

2 First Name Surname Postal Address Mobile: LinkedIn URL: Resume Template PROFESSIONAL OBJECTIVE If you choose to include ensure that your objective is clear and tailored to the role and employer CAREER SUMMARY Include only if you have significant work history and tailor to the role and employer highlighting key transferable skills EDUCATION Start Date End Date / Current Course Title Institution Key Study Areas: Highlight subjects that are relevant to the role and employer Highlight individual subject grades or averages depending on what is the most positive Start Date End Date / Current Course Title Institution Key Study Areas: List all relevant qualifications in a similar format to above PROFESSIONAL DEVELOPMENT Start Date End Date / Current Course Title Institution INDUSTRY RELATED PROJECTS Start Date End Date / Current Project Title Subject Project Description: Highlight projects such as internships, capstones, study tours, industry placements Responsibilities Highlight the tasks you were responsible for and the skills gained. Achievements Highlight the tasks you were responsible for, the skills gained and the results obtained.

3 EMPLOYMENT HISTORY Professional Employment Start Date End Date / Current Position Title Employer Responsibilities Details of IBL, vacation work or any other course related work experience. First show most recent / relevant / highest level job. You may need to include some details about the nature / size etc. of the organisation. Highlight tasks that are most similar to those that you will perform in the new role. Begin description of each responsibility with an action verb (eg. achieved / assisted / communicated etc.) to show the transferrable skills. Achievements Provide tangible evidence of achievements and quantify where possible eg. Increased sales by 5% Additional Employment Start Date End Date / Current Position Title Employer Responsibilities List any additional employment you may have had - highlighting key transferrable skills gained. Roles may include part time customer service positions. Include positions that aren t directly relevant to the job you are applying for but are still important in the development of skills. Keep the format consistent. Achievements Only list achievements if they are relevant to the role and reflect valid achievements don t feel you have to list them for every role.

4 SKILLS SUMMARY Skill Sub-heading Example of where and when you have demonstrated that you possess this skill. Choose examples from university, employment, extracurricular activities etc. Notes: Match the skill sub-headings to the qualities requested by the employer in the job advertisement or position description. Highlight 4-5 key transferrable skills. Highlight your technical skills or skills in your key study area Provide 2-3 examples of when and where you have demonstrated each skill. PROFESSIONAL MEMBERSHIPS Start Date End Date / Current Membership Type Professional Association INTERESTS This heading is optional if you include choose 2-3 that align with the role you are applying for Don t highlight interests that may cause employers to question your professionalism eg. Facebook, socialising, nightclubs. REFEREES Available upon request OR Title Name Surname Title Name Surname Title Name Surname Position Title Position Title Position Title Employer Employer Employer Phone Number Phone Number Phone Number

5 SAM CHRONOLOGICAL 645 Burwood Rd, Burwood 3125 Phone: Graduate Example EDUCATION 2010 current Bachelor of Commerce (Human Resource Management) Swinburne University of Technology Key Study Areas Organisational behaviour Industrial relations Human resource training and development Staff recruitment and selection Industry Based Learning was undertaken in 2010 See employment section for details Advanced Diploma in Business (Accounting) Swinburne University of Technology TAFE Distinction average achieved throughout the course 2008 Victorian Certificate of Education Hawthorn Secondary College Keep the layout of each qualification consistent. Include the name of your institution Show most recent or highest level of qualification first Highlight the aspect of the qualification you believe to be most significant Only include your ATAR if you were competitive for your year PROFESSIONAL DEVELOPMENT June 2011 Dec 2010 Aug 2010 Conflict Management Workshop Australian Human Resources Institute Creating High Performance Teams Seminar Australian Human Resources Institute Return to Work Coordinator Training WorkSafe Accreditations and professional development are seen by most employers as an indication of your commitment to lifelong learning, openness to change, remaining up-to date PROFESSIONAL MEMBERSHIP 2010-Current Student Member Australian Human Resource Institute This is optional and only to be included if significant and relevant.

6 EMPLOYMENT HISTORY Professional Employment Mar Aug 2011 Human Resources Assistant Blue Chip Computers, Malvern Six months employment as part of the Industry Based Learning program Responsibilities Oversaw the human resource database Fasttrack to ensure that system records were accurately recorded and cross-checked Ensured that human resource files and records were maintained in accordance with legal requirements and company policies and procedure Assisted in the completion of monthly and year-end reports regarding terminations, transfers, and new hires Ensured that EEO reporting functions were up-to-date and in compliance with federal regulations Prepared recruitment lists and job postings Achievements Initiated and maintained an internal magazine entitled Blue Chip Quarterly which kept staff up-to-date on company developments and progress Other Employment 2010 Current Recreation Worker Boroondara City Council, Hawthorn Responsibilities Researched the recreational needs of the community in Boroondara Designed and led aerobics groups for mature aged adults residing within the City of Boroondara Organised suitable venues to run a range of community based events Details of IBL, vacation work or any other course related work experience Keep the layout of each job consistent First show most recent / relevant/highest level job You may need to include some details about the nature /size etc of the organisation Begin the description of each responsibility with an active verb to show the transferable skill. List details of any parttime, casual and/or non-professional full time work. Achievements Organised an aerobics competition which attracted in excess of 30 competitors and 150 spectators Jan Nov 2009 Waitress Pancake Parlour, Chadstone Responsibilities Customer service Assisted with the training of new staff members Use of cash register and EFTPOS Achievements Awarded employee of the month for March 2008

7 Volunteer Work University Volunteer Swinburne University, Hawthorn Responsibilities Greeted prospective students at open day Led campus tours comprising of up to 50 people Assisted in the compilation of open day packs Volunteer work is just as important as paid work; additionally, it shows generosity of spirit and a high energy level. List details of any unpaid work experience. INDUSTRY RELATED PROJECTS Recruitment Campaign for Whizz Telemarketing 2 nd Year Human Resource Subject This university project focussed on the development of a recruitment campaign for 20 telemarketers. This involved: Development of position descriptions and selection criteria Identification and costing of appropriate advertising Writing a job advertisement Specification of screening and selection criteria Preparation of behavioural interview questions Achieved a High Distinction Organisations and Management 1 st Year Human Resource Subject This subject focused on working in groups to create an organisation, focusing on structure, strategy and environment. This involved: Working in a team to develop a simulated business Creating a structure for our organisation, appointing a leader and individual responsibilities Giving a group presentation at the end of the semester, for which a Distinction result was achieved List any examples of industry projects and other learning related to business and industry. E.g. internships,capstones, study tours,industry placements. SKILLS SUMMARY Human Resources Experienced in writing job advertisements ensuring alignment to position descriptions through my role as Human Resource Assistant Demonstrated ability to identify appropriate interview questions including behavioural interview questions as shown through my recruitment Campaign for Whizz Telemarketing Knowledge of change management processes and implementation techniques demonstrated through university project Understanding of OH&S processes and considerations in the workplace A range of other categories could be included at this point. Here are some examples. Refer to the Careers & Employment handout Employment/ Industry Specific Skills and Attributes Providing Examples for Employer s for further assistance.

8 Communication Experience in communicating with a range of people through my role as a Recreation Worker where it was my responsibility to liaise with both internal and external stakeholders to secure appropriate venues for community activities. Written communication skills are best demonstrated through the production of Blue Chip Quarterly employee magazine that I initiated to keep staff up-to-date on company events and progress. Proficient in Mandarin - both spoken and written. Teamwork/Leadership Ability to cooperate in a team environment as seen through my active involvement in netball where I have demonstrated a capacity to motivate team members to achieve successful outcomes. Demonstrated leadership skills when I assisted in training new employees as a Waitress at the Pancake Parlour Organisational Ability to successfully handle multiple tasks within my role as a Waitress at the Pancake Parlour. I was responsible for serving customers, preparing food and answering telephone enquiries, all at the one time. In my role as a HR Assistant, I was required to correctly enter all new employee information into the human resource system database, often within tight timeframes. Software Experience Highly competent with the following packages: Microsoft Office Word, Excel, PowerPoint, Publisher Fasttrack HR database Adobe Photoshop Macromedia Dreamweaver/Fireworks/Flash Include your other skills, i.e. technical or generic State the languages that you can speak and/or write and your level of proficiency You will add credibility to your claims if you validate each skill with an example Make reference to your computing skills somewhere in your resume. If computing is your career, include details of your areas of expertise INTERESTS Netball - Active member of the Rockets Netball Club from 2009 to present Aerobics Keeping up-to-date with HR industry trends All aspects of your life can be included to demonstrate your skills and add to your complete profile. REFEREES Mr Barney Banana Ms Sally Selection Human Resource Senior Manager Course Coordinator Blue Chip Computers, Malvern Swinburne University of Technology Ph: or Mobile: Ph: bbanana@bluechip.com.au sselection@swin.edu.au Traditionally 2 or 3 referees are standard. Academic and employer references are the most valued. Personal referees are usually not requested. Your referee may have changed jobs or companies. They can still be included as your referee with their old job title referred to as former.

9 Richard Functional 24 Wakefield St, Hawthorn Vic Functional Example CAREER PROFILE Robotics and mechatronics engineering graduate seeking a broad based industrial automated systems engineering position Strong financial, analytical and problems solving skills Proven skills in design of robotics systems Self-motivated with an emphasis on life-long learning Highlight your career direction, personal attributes and transferable skills of most relevance to the role. KEY SKILLS SUMMARY Engineering Technical Skills Sound knowledge of the operation of programmable logic controllers and industrial robots. The ability to combine various elements of automation to create manufacturing productivity improvement systems. Understand the principles of digital signals and image processing. Experience with advanced technologies including laser based technology, plasma based technology, water jet technology and non-contact measurements and inspection. The ability to design control and automation systems. Computer Skills Computer Design and Analysis AutoCAD, LT, MathCAD, Qbasic, MS Mathcad6 Programming Java, C++ Operating Environments MS Windows 7, XP, 2000 Microsoft Office Excel, Word, Project, PowerPoint Analytical and Problem Solving Skills Analytically focused as demonstrated in engineering laboratory sessions where complex data analysis is undertaken to determine appropriate computer aided design requirements. Strong problem solving demonstrated in resolving diagnostic testing issues when new machines were installed at Zero Engineering. Communication Skills Strong presentation skills demonstrated when presenting final year engineering project to industry panel and received positive feedback on my ability to convey technical information in an accessible manner. Highlight practical, job related skills gained from studies, projects or through relevant work experience. Make reference to your computing skills. Include examples of skills related to the job s key selection criteria. You will add credibility to your claims if you validate each skill with an example. Highlight synergies between your previous employment and how the knowledge and skills developed can be translated into your new career direction.

10 Achieved high marks for all university written assignments, including a Distinction for a detailed documentation proposal for an automated system development project. Organisational Skills Effective time management skills developed through my bookkeeping roles which required the management of a large client caseload, where I needed to regularly cope with competing deadlines and tasks. Experienced in systematically breaking large tasks into smaller tasks and developing a project timeline. In my current Test Analyst role I was responsible for the successful introduction of a new computer system which involved the transfer of three old-data bases onto a new system, in a short time frame. Budgeting, Financial and Administrative Skills Experienced with budgeting, bookkeeping and use of SAP systems gained during six years employment in finance related roles. Improved administrative and work flow systems in machine shop at Ablex Engineering via computerisation of job scheduling. ENGINEERING EMPLOYMENT August Present Dec March 2011 Test Analyst Zero Engineering, Richmond Responsibilities Testing of components for installation in mechatronics systems Programming of electrical control systems using C++ Rolling Machine Operator Ablex Engineering, Malaysia Responsibilities Operation of flat rolling machine to fabricate handrails and engine struts Spot welding Working to strict deadlines and demonstrating strong organisational skills Consider the most appropriate manner in which to present your employment history. This will depend on the relevance, dates of employment and number of past roles you have held. Roles of most relevance should be presented first. Focus on the most relevant aspects and transferable skills. Significant achievements can be included.

11 ADDITIONAL EMPLOYMENT Assistant Accountant Hudson Constructions, Balwyn Accounts Clerk Corporate Health Inc, Camberwell Consider grouping less relevant positions and only include job titles and company name. EDUCATION Bachelor of Engineering (Robotics & Mechatronics) Swinburne University of Technology Key study areas robotic systems, mechanical systems, computer hardware and software, electronic design Credit average achieved 2001 Diploma of Business Accounting Holmesglen Institute of TAFE Successfully completed Provide information on study relevant to the role s key selection criteria. Include course details, positive academic results and special achievements. Consider whether to include brief details on previous education if not related to your desired PROFESSIONAL DEVELOPMENT February 2011 Quality Systems Awareness ISO9001 VECCI November 2010 INDUSTRY RELATED PROJECTS GIS 3D Workshop Engineers Australia Professional accreditations and development are seen by employers as an indication of your commitment to lifelong learning and openness to change. March May 2011 Design and Programming of an Automated System Group case study which included an analysis of the design requirements for the manufacture of a turnkey control system. This involved: Electrical control system design Hardware and software development proposal Drawing development and documentation Basic programming using C++ Use assignments, final year projects, tours, seminars etc to showcase your relevant industry knowledge and skills

12 Sept Nov 2010 Design of Control System Individual project focused on the design of an automated control system for a computer aided bending and rolling machine. This involved: Concept development Prototype design specifications Programming in Java PROFESSIONAL MEMBERSHIP 2010 Present Institute of Engineers Australia Student Member Professional memberships demonstrate real interest and commitment to your career path. INTERESTS Computer programming Restoration of a HQ Holden Trading shares Basketball Team Captain of Wildcats Fitness REFEREES Mr Brian Eastwood Manager Zero Engineering Mobile : eastwood@zero.com.au Mr Geoff Smooth Senior Lecturer in Engineering Swinburne University Technology Mobile: smooth@swin.edu.au Highlight interests which relate to the profession. Involvement in team activities creates a favourable impression. Traditionally 2 or 3 referees are standard. Academic and employer references are the most valued. Personal referees are usually not requested. Your referee may have changed jobs / companies. They can still be included as your referee with their old job title refereed to as former. It is not standard to include written references with your resume / application.

13 JOANNE ACADEMIC 12 JobSeeker Parade, Jobsville 3145, Mobile: Postgraduate Example ACADEMIC QUALIFICATIONS 2010 Current Doctor of Philosophy (Science) Swinburne University, Hawthorn Campus PhD Thesis Evolving the structure of plant communities from first principles: vegetation now into the future Supervisors Dr Eric Science and Dr Helen Micro PhD Synopsis By incorporating natural selection into models of vegetation, research involves developing novel theory describing how species mixtures vary with environmental conditions. These adaptive models will provide a platform for nextgeneration global vegetation models, capturing the likely impacts of human activities on ecosystem function and species diversity including: Evolutionary cost-benefit theory for plant traits Trait evolution using stochastic simulation models Trait evolution in spatially structured populations Vegetation structure under high CO2 and altered disturbance regimes Bachelor of Science (Honours) Swinburne University, Hawthorn Campus Thesis The synthesis of 2-alkyl-3-hydroxy long-chain acids, and their 6-Oglucose esters Key modules; Drug Design, Chemical Toxicology, Cancer Chemotherapy, Biochemistry and Pharmacology Bachelor of Science Swinburne University, Hawthorn Campus Majors in Microbiology and Chemistry Distinction average achieved overall PUBLICATIONS Kremer, L, Douglas, J. D, Baulard, A. R, Morehouse, C, Minnikin D. E. and Academic, Thiolactomycin and Related Analogues as Novel Anti-Mycobacterial Agents Targeting kasa and kasb Condensing Enzymes in Mycobacterium Tuberculosis, J. Biol. Chem., 2010, 275, Moody, D. B, Reinhold, B. B, Guy, M. R, Modlin, Besra, G. S. and Porcelli, S. A, Structural Requirements for Glycolipid Antigen Recognition by CD1b-restricted T Cells, Science, 2010, 278, Moody, D. B, Reinhold, B. B, Guy, M. R, Beckman, E. M, Furlong, S. T, Ye, S, Besra G. S. and Academic, J.S, A Structural Motif for Glycolipid T Cell Antigens Reveals a Model for Antigen Presentation by CD1, Arthritis & Rheumatism, 2009, 40, 24.

14 ACADEMIC AND TEACHING EXPERIENCE 2010 Current Sessional Teacher/Mentor Faculty of Life and Social Sciences Swinburne University, Hawthorn Campus Preparing and teaching the unit Introduction to Chemistry 1 as well as the supervision of undergraduates in their practical classes. Leading students in discussion about topics discussed in weekly lectures, assisting in the marking of assignments and exams and providing additional tutorial services for students who require extra support. Achievements: Devised and implemented learning objectives, lesson plans and activities to meet targets on a weekly, monthly and semester basis. Consistently deliver a high quality learning experience to students, which have been met with positive feedback when independently evaluated by the Faculty. Jul Nov 2010 Industry Placement Department of Environment and Sustainability, Melbourne Worked as part of Professor G.M Scientist s internationally renowned research group in the field of water infrastructure research. Techniques learned and utilised included; parallel synthesis techniques, for both development of optimum reaction conditions and also multiple synthesis, and automated parallel purification techniques such as Biotage and Solid Phase Extraction processes. Achievement: Submitted an abstract to speak at The Science Revolution Conference in March Science Technician Microbiology Department, Swinburne University, Hawthorn Campus Coordinated the use of practical resources and facilities and provided assistance and advice in meeting the practical needs of the first year science curriculum, including liaising with teaching staff and support staff outside the department. Actively contributed to the assessment, monitored and reviewed both health and safety procedures and information resources. Provision of technical advice and support on health and safety issues to teaching and technical staff. Safe treatment and disposal of used materials including hazardous substances and responded to actual or potential hazards. Under the guidance of the Senior Technician, ensured that both routine and non-routine checking, cleaning, maintenance, calibration, testing and repairing of equipment were carried out to the required standard. ADDITIONAL EMPLOYMENT HISTORY Sales Coordinator Telstra, Camberwell Approached prospective clients and informed them of suitable options and usage of Telstra s technology. Created rapport with clients in order to create greater demand for business. Maintained extensive knowledge of Telstra s competitive rates and services. Achievements: Exceeded sales targets and was awarded sales person of the month in December 2008.

15 RESEARCH SKILLS AND KNOWLEDGE Excellent organisational and communication skills developed through managing my own research, and liaising with University Faculties, Research and Teaching Fellow, and peers. Project management skills developed to a high standard through the management of my PhD research, alongside employment as a Sessional Teacher/Mentor. Ability to critically analyse and synthesise new and complex information from diverse sources as demonstrated during my honours thesis. Strong mathematical and programming skills, with a demonstrated ability to conduct independent research. AWARDS AND SCHOLARSHIPS Received Vice-Chancellor s Research Scholarship (VCRS) for PhD, 2010 Awarded Travel Grant to attend Royal Society of Chemistry Annual Conference, September 2010 CONFERENCES AND COURSES ATTENDED Evolutionary Traits in Plants, Research Council s Graduate School, October 10 th 2011 CRAC Insight into Management Course, Newcastle, April 4 th -7 th 2011 Business Biotechnology Course including technology transfer, patents and negotiating skills at the Bioscience Centre, Centre for Life, Melbourne, October 2010 Royal Society of Chemistry, Annual Conference, Queensland, September 2010 RSC Carbohydrates Group and RSC Biological and Medicinal Chemistry Joint Spring Meeting, Melbourne, March 2010, presented poster PROFESSIONAL MEMBERSHIPS Current Australian Society for Biochemistry and Molecular Science Current Environment Institute of Australia and New Zealand EXTRA-CURRICULAR ACTIVITIES Current Secretary of Conservation Volunteers Australia President, Focus (Friends on Campus) Committee (A support network for Mature Age Students) REFEREES Dr Eric Science PhD Supervisor Faculty of Life and Social Sciences Swinburne University Tel: e.science@swin.edu.au Professor Gerard Rich Faculty of Life and Social Sciences Program Coordinator Swinburne University Tel: g.rich@swin.edu.au Professor Greg Scientist Leading Scientist Water Infrastructure Research Project Department of Environment and Sustainability Tel: g.m.scientist@des.gov.au

16 MARCUS COMPUTING 20 Wakefield Place, Hawthorn ICT Example EDUCATION 2011 Present Bachelor of Computing Swinburne University of Technology Major: Software Development Distinction average (84%) in the Software Development major Overall credit average (71%) has been achieved to date Relevant subjects: Programming in Java and Advanced Java Object Oriented Programming in C++ Business Systems Programming in.net 2010 Bachelor of Engineering (first year) Monash University Transferred to a Bachelor of Computing at Swinburne University 2009 Victorian Certificate of Education Ringwood Secondary College ENTER: PROFESSIONAL DEVELOPMENT Achievements: School Prefect in Year 12 Interschool debating captain Certificates of Distinction in Information Technology Certificates of Distinction in Mathematics 2005 and Microsoft Certified Desktop Support Technician (MCDST) Certification Drake Training, a Microsoft Certified Partner for Learning Solutions (CPLS) 2008 Australian Computer Science Week (ACSW05) Computing Research and Education Association Newcastle 2008 Basic Workplace First Aid (Incorporating Emergency First Aid) St. John s Ambulance Australia This course meets Worksafe Code of Practice requirements 2007 Speechcraft Toastmasters (District 73)

17 PROFESSIONAL MEMBERSHIPS 2009 present Swinburne Students in Free Enterprise 2009 present Australian Computer Society (Student Member) EMPLOYMENT HISTORY 2010 Present Computer Consultant Computer Mate, Malvern 2009 Present Web Developer Custom building computers to clients needs Provide computer support for existing computers including: o Repairs and upgrades to existing computers o Virus, Spyware and Adware removal o Computer Networking Achievements: Successfully designed and implemented an enhanced network platform which significantly streamlined communications with customers Consistently receive positive customer feedback in regard to my excellent performance and service levels provided to key stakeholders Website design for clients ranging from single web pages to highly highly complex designs o Examples of web design and maintenance: Achievements: Demonstrated success in designing and implementing client websites with excellent results and satisfaction ratings Received excellent feedback from the leadership team in regard to my innovative and creative website ideas Crew Member Boost Juice, Hawthorn Customer service Preparation of drinks in a fast paced environment Achievements: Consistently receive positive feedback from customers in regard to my attentive service levels

18 SKILLS SUMMARY Computer Databases Publishing Web Office Operating Systems Hardware Network Administration Miscellaneous Communication Leadership Team Building Problem Solving MS Access, SQL, Oracle Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, MS Publisher HTML, Java Script, Java Beans, Flash, Dream weaver, Fireworks Word, PowerPoint, Publisher, Visio, Excel, Outlook, Project, Access Win 2003 server, XP, UNIX/Solaris, Linux, MAC Installation, configuration, monitoring and optimisation of the above PC Maintenance, troubleshooting and upgrading Modems, sound and video cards Digital Cameras, scanners, printers and other peripherals Managing LANs over different platforms, including; Linux, Novell and Windows 2000/XP Development, testing, documentation, implementation and training of a number of non-commercial software for specialised needs and clients High level of communication skills have been demonstrated through: o Public speaking, debating and presenting assignments o Liaising with staff and clients at work (face to face, phone, ) Written communication skills are being constantly demonstrated and refined when producing university assignments and technical documentation for which distinction average results have been achieved Leadership skills were awarded with roles of School Prefect and Interschool Debating Captain after a rigorous selection process Effective leadership skills have been further developed and demonstrated as a team leader of university syndicate projects An active and enthusiastic member of several groups including LUBe (LINUX, UNIX and Be Operating Systems), debating teams and Swinburne Syndicate groups Proven ability to contribute in a team environment through group assignments and team sports Demonstrated through trouble shooting computer faults in my work at Computer Mate As part of the Software Development major have completed numerous assignments with involved solving software related problems INTERESTS Computers: games, assembling, fault finding and upgrading Debating Football

19 REFEREES Associate Professor Judy McKay Faculty of Information and Communication Technologies Swinburne University of Technology Phone: Than Ng Manager, Computer Mate Phone:

20 Claire Cares 56 George Rd, Aspenvale Vic 3999 Ph: (03) Industry Placement Example EDUCATION 2013 Diploma of Community Services Work Swinburne University of Technology TAFE Division 2010 Certificate IV in Community Services Work Swinburne University of Technology TAFE Division 2006 Victorian Certificate of Education Aspen College CERTIFICATIONS/ SHORT COURSES 2013 Working with Children Check 2013 Police Check 2011 Handling Difficult Customers Seminar Council for Adult Education, Melbourne 2010 Senior First Aid (Level 2) St John Ambulance Australia, Melbourne RELEVANT/ INDUSTRY EXPERIENCE July- Oct 2013 Family Support Case Worker (200 hour placement) Mission Australia interviewed young people to identify problems and acted as an advocate (representatives) for them, raising these issues with relevant government authorities assisted in developing policies relating to young people provided support and advice to young people experiencing difficulties, such as family problems, unemployment, illness, drug abuse and homelessness arranged and provide counselling, food, shelter or clothing arranged for the referral of clients to appropriate specialists or community agencies provide information about community services and resources available for young people planed and organised activities, such as sports, handicrafts, dancing, drama, hiking, bushwalking and holiday camps assisted in the writing of reports and submissions requesting funding for continuing programs and new projects

21 March May 2013 Community Worker (200 hour placement) The Salvation Army assisted community groups in planning, developing, maintaining and evaluating community resources, programs and support networks supported, developed and evaluated strategies that encourage community participation in activities communicated frequently with community groups, welfare agencies, government bodies, non-government organisations and private businesses about community services such as housing, health, welfare and recreation helped raise community and public awareness regarding issues such as welfare rights by promoting, organising and/or helping to coordinate meetings and seminars carried out administrative work including written correspondence, preparing submissions and reports for government bodies or other agencies and attending management meetings as required VOLUNTARY WORK 2010 current Support Worker (Voluntary) Brotherhood of St Laurance Accompanying students on public transport to and from camp activities Liaising with Urban Camp staff and camp activity staff and where appropriate join in on programs with the students Briefing and debriefing students about camp activities as part of the Brotherhood Schools Engagement Team Acting as BSL representative at all external activities. ADDITIONAL EMPLOYMENT HISTORY 2011 current Swimming Instructor (casual) Aspen Sports & Recreation Centre, Aspen Taught school children water safety Participated in team planning sessions 2011 Clerical Assistant (1 year, part-time) Aspen Sports and Recreation Centre, Aspen Customer service Cash handling Membership registration Filing 2010 Sales Assistant (6 weeks summer holidays) Boutique Hats, Aspen Customer service Cash handling Stock taking Window dressing Store maintenance

22 KEY SKILLS Working with Children Managed groups of children responsibly, shown by two years (casual) teaching water safety to children aged 2 to 6 Related well to children, as shown by regular feedback from the senior swimming instructor regarding the children s enjoyment of my lessons Developed excellent knowledge of children s developmental needs and assessment; through my studies and placements; have completed two in-depth case studies Demonstrated special skills in art and craft work with children Communication Developed rapport with a range of clients and customers, including parents, customers and colleagues in different roles. Strong understanding of how to communicate with at risk clients and ability to wrote effective case notes as demonstrated during my placements at Mission Australia and The Salvation Army. Attended CAE course in Handling Difficult Customers and effectively used many of the strategies presented in that course s content Prepared many program and activity plans as part of my course and have consistently achieved distinctions for these Planning and Organisation Participated in team sessions to develop program and lesson plans in preparation for swimming classes for children of various ages Developed skills in planning and organising recreational activities for children through my studies and placements Independently managed a multi-tasked administrative role at the Aspen Sports and Recreation Centre Administrative work including written correspondence, preparing submissions and reports for government bodies or other agencies and written case notes strengthened during my placements INTERESTS Art and craft activities including textiles, floral design and painting; yoga and meditation REFEREES Ms Janette Thompson Manger- Family support Mission Australia Ph: (03) Jthompson@mission.com.au Ms Tina Smith Course Coordinator Community Services Work Swinburne University of Technology, Prahran Campus Ph: (03) t.smith@swin.edu.au Mr David Fry Manager Aspen Sports and Recreation Centre, Aspen Ph: (03) Davidfry@asrc.com.au

23 Con Struction 12 Wilson Way, Wantirna VIC Education Trade Example Feb 2013 current Certificate II in Building and Construction Swinburne University of Technology (TAFE), Croydon 2012 Victorian Certificate of Education Wantirna College, Wantirna Other Certificates/Licenses 2012 OH & S White Card Swinburne University of Technology (TAFE), Croydon 2012 Victorian Driver s License (# ) 2011 Level 1 First Aid Certificate St Johns Ambulance, Burwood 2011 Forklift License Holmesglen 2011 Working at Heights Holmesglen Employment History Jan 2010 current Casual Labourer Carpentry Doug s Carpentry Pty Ltd, Boronia Assist Carpenter with construction of residential housing Utilise industry specific tools and equipment Maintain a clean and safe working environment Adhere to OH&S practices and Australian Building Standards Liaise with clients and suppliers as necessary 2010 current Cook/Front Counter Staff Hungry Jacks, Wantirna South Prepare food as per customer orders Maintain a clean working environment Follow policy and procedures Liaise with customers as necessary Process cash and non-cash transactions Kitchenhand Connie s Café, Ferntree Gully Clean cutlery, crockery and cooking utensils Follow Café policies and procedures Worked well in a fast paced working environment

24 Skills and Abilities Building and Construction Confident using industry specific tools. Knowledge of Australian Building Standards. Ability to work collaboratively with other trades on a work site. Communication Excellent verbal communications skills as demonstrated when working as a Labourer and at Hungry Jacks where I am required to deal with customers and clients. Excellent written communication skills developed through my Secondary School and TAFE studies where I have consistently achieved great results. Team Work Confident team member who has had extensive experience working with others. This is best demonstrated through my sporting commitments where I have been a part of many successful teams. Ability to work successfully with others to achieve tasks as allocated by the Manager. In my role as a Labourer, I worked in a team of 4. Achievements 2012 Certificate for Academic Excellence in Physical Education at Wantirna College 2011 Under 18 s Premiership player for Waverley Blues Football Club 2010 Runner s Up A Grade Cricket for Waverley Blues Cricket Club 2009 Certificate of participation in Prepare for Employment program at Wantirna College Football Support the Hawthorn Football Club Music Camping Interests and activities Referees Doug Jones Katrina Collins Manager/Owner Team Leader Doug s Carpentry Pty Ltd Hungry Jacks, Wantirna djones@hotmail.com kat_c_1970@gmail.com Tel: Tel: Mark Evans Building and Construction Teacher Swinburne University of Technology (TAFE), Croydon mevans@swin.edu.a Tel:

25 Postgraduate Management Chronological Resume Example ANDRE MANAGER 645 Through Rd, Burwood, Vic 3125 Tel: Postgraduate Management Example PROFILE Marketing professional with extensive experience in sales and marketing management from tactical strategy development through to execution Experienced in new product development, consumer research, advertising, communications, social media, B2B marketing Skilled in financial management, relationship building, project management, people management Targeting an executive managerial position with a strategic global focus There are a range of headings which you can use to introduce yourself and provide a snapshot of your range of experience, skills and expertise to capture recruiter attention. Eg Professional Profile, Areas of Expertise, Career Achievements etc CAREER HIGHLIGHTS Turning ideas into action with successful new product launches from strategy to double digit growth in domestic and international markets Creation of a range of digital marketing strategies that significantly drove customer acquisition, retention and sales Negotiated international licensing deals to significantly expand market penetration by 30% Proven experience delivering results through content marketing, lead generation and nurture campaigns EDUCATION 2011 Master of Business Administration Current Swinburne University of Technology Governance and corporate leadership Business strategy Global business Management analysis Bachelor of Business (Marketing) RMIT Keep the layout of each qualification consistent Include the name of your institution Show most recent or highest level of qualification first Highlight the aspect of the qualification you believe to be most significant

26 EMPLOYMENT HISTORY Mar current National Marketing Manager Zen Pharmaceuticals Pty Ltd Management of national and international sales and marketing teams across Pacific region five direct reports and total team of 24 staff Development of new branding, marketing and product concepts Strategic marketing communications and implementation including establishment of digital marketing strategy Implementation and management of key metrics and ROI for all products Management of national marketing budget Achievements: Initiated, led and implemented an Asia Pacific marketing performance management system; resulted in enhanced performance objectives and increased productivity levels Creation of digital marketing strategies that significantly drove customer acquisition, retention and sales Successfully collaborated with senior leaders in effectively establishing the 2020 strategic marketing vision, planning and implementation process Contributed to market growth of 22% over two year period Details employment history in reverse date order Keep the layout of each job consistent First show most recent / relevant/highest level job You may need to include some details about the nature /size etc of the organisation Highlight financial literacy, budget responsibilities which are key management skills. Achievements should focus on areas where significant organisational impact has been achieved. It can be useful to include revenue and cost figures, statistics and other data Nov Feb 2011 Victorian Marketing Manager Pfizer Australia Management of the Victorian Consumer Health Care sales and marketing team Contributed to strategic marketing planning nation-wide Built successful relationships with key stakeholders Initiated and contributed to creating new and innovative marketing strategies and campaigns Accountable for achievement of the Victorian marketing Targets

27 Achievements: Successfully led Victorian Sales and Marketing teams with revenue increase of 25% over a two year period Victorian team awarded Asia Pacific Winning Sales Team for two consecutive years Consistently received excellent feedback from executives and senior leaders in regard to budgetary efficiencies, and excellent performance management of reporting team members Awarded Marketing High Achiever across three consecutive years Jan 2004 Oct 2006 Graduate Marketing Analyst Pfizer Inc Worked across all divisional units to gain broad professional experience Monthly and quarterly sales reporting Provided support and worked collaboratively with allocated professional teams Contributed to project team work as required Provided customer support and assisted team members with media communications and press releases when needed Achievements: Excellent feedback from management regarding high level performance Successfully initiated, designed and implemented a new social media campaign which achieved excellent results Volunteer 2011 Board Member current Anchor Community Services Attend council member meetings and provide specific advice in relation to marketing activities Development of campaign strategy to enhance community awareness of Anchor youth support services Active in local community assisting with promotional activities Advocate and represent Anchor at a range of community initiatives Volunteer involvement shows breadth of experience and a commitment to community Achievements: Received Outstanding Performance award for initiating successful community programs Represented Anchor at national and international community conferences

28 SKILLS SUMMARY Marketing Market focused with ability to drive customer and business success through innovative solutions that leverage strategic assets Able to translate vision and strategy into execution plans and align team objectives and results Highly proficient in strategic marketing planning and implementation Demonstrated success in collating and analysing market trends and translating ideas into action plans Excellent networking skills and ability to effectively develop and maintain valuable business and client relationships A skills summary is optional. It can highlight your relevant transferable skills. Tailor to each job and add credibility by validating each skill with an example If Information Technology is your career, include details of your areas of expertise Teamwork/Leadership Demonstrated success in effectively working within diverse groups of teams and leading large project teams Effectively led teams through times of significant organisational change at both Pfizer Australia and Zen Pharmaceuticals Organisational Change Driver Demonstrated capacity to achieve results and execute across complex matrix organizations Able to drive cultural change, business transformation and build motivated, results orientated teams Analytical Ability to analyse complex data and statistics pertaining to the broader business, with expertise in analysing market trends and developing strategic plans Experienced researcher with an ability to effectively collate data samples and determine marketing ramifications in terms of future planning Communication / Stakeholder Engagement Strong communication and presentation skills Demonstrated success in building and maintaining valuable stakeholder relationships Highly proficient in networking and proactively seeking out high value business contacts and determining marketing needs. PROFESSIONAL DEVELOPMENT Dec 2013 Jun 2012 Aug 2011 Mergers & Acquisitions Mt. Eliza Executive Education Leadership Development Program Australian Institute of Management Leading Transformational Change Swinburne Industry Solutions Accreditations and professional development are seen by most employers as an indication of your commitment to lifelong learning, openness to skill development, change and keeping up to date with industry trends

29 PROFESSIONAL MEMBERSHIP 2010 current Member Pacific Professional Services Marketing Association (APSMA) This is optional and only to be included if significant and relevant OTHER ACHIEVEMENTS (Optional) Examples could include: publications, media presence, research activities, sporting, community engagement, awards INTERESTS You may choose to highlight other achievements and / or interests which can provide broader insight into your interests, skills and accomplishments (Optional) REFEREES Mr Barney Director Marketing Director Pfizer Australia Ph: or Mobile: brubble@pfizers.com.au Dr Sally Teacher Course Convenor MBA Program Swinburne University of Technology Ph: or Mobile: steacher@swin.edu.au Traditionally 2 or 3 referees are standard. Alternatively, at executive level often referees available upon request is indicated instead. Academic and employer references are the most valued. Personal referees are usually not relevant Your referee may have changed jobs or companies. They can still be included as your referee with their old job title referred to as former. Note: Resumes for management positions There are a range of resume styles which can be used when applying for management positions. You can choose to add or delete sections depending on what you wish to showcase. Selecting the most appropriate content and style will be dependent on the role and your personal experience, qualifications, knowledge and skills. The example above is in chronological format which arranges your experience and education in reverse date order. An alternative format is a functional resume, which is focused on highlighting relevant transferable skills.