v1.5, updated 05 September 2012 IHS-IT Workshop Outlook 2010 Ilse Herzinger / Daniela Rader, June 2012

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1 v1.5, updated 05 September 2012 IHS-IT Workshop Outlook 2010 Ilse Herzinger / Daniela Rader, June 2012

2 Warning IHS-IT will never ever ask for your password! s asking for some kind of account verification are Phishing Attacks!

3 IHS-IT Workshop Agenda Ilse Herzinger / Daniela Rader, June 2012

4 IHS-IT Workshop - Agenda OUTLOOK 2010 Microsoft Word 2010 The Ribbon Special Folders Contacts Management ing Advanced Set your Signature Language Automatic Replies Organize, Search and Find Calendar Views Time for Work and Holidays Create and Share a Calendar Appointments Meetings Reminders and Alerts Ilse Herzinger / Daniela Rader, June 2012

5 IHS-IT Workshop Microsoft Outlook 2010 Ilse Herzinger / Daniela Rader, June 2012

6 Microsoft Outlook 2010 Workshop Material Download this documentation: U:\alle\Workshop Office 2010 Online: More useful information: on your smartphone: Smartphone Quick Guide More useful links can be found at the end of this document!

7 Microsoft Outlook 2010 Outside IHS Outlook outside the IHS Outlook Web Access Microsoft Office 2010, Work at Home for Windows XP, Vista, 7 12 Euro ask IHS-IT IHS-employees only no students, no scholars!

8 Microsoft Outlook 2010 On first glance Tip: In the Navigation Pane, right click Mail (or Calendar/Contacts/Tasks/Notes/Folder Lists/Shortcut/Journal) and select Open in New Window for every mode that you need if you have to switch between the different modes a lot.

9 Microsoft Outlook Ribbon Buttons Menus marked by a small, downward-pointing arrow Boxes value can be entered directly in the box For Example: Basic Text

10 Microsoft Outlook 2010 Special Folders Special Folders _SpamError Copy messages here that are NOT spam but were erroneously moved to the Junk folder. (Before emptying the Junk folder, check for false positives!) _SpamNotDetected Move messages here that actually are spam but remained undetected in the first place. Why? To enhance the spam detection at IHS-IT. The folders are located in the folder. Do NOT move, rename or delete these folders! If you happen to accidentally delete one of these folders, please create a new folder with exactly the same name in exactly the same place. If you are not sure what to do contact IHS-IT hotline. Tip: See IHS Policy at for further information about spam prevention at the IHS.

11 Microsoft Outlook 2010 Contacts (1) Create a Contact or a Contact Group Click Contacts in the Navigation Pane. In your Folder Group My Contacts you will find the Folders Contacts and Suggested Contacts. Click the Contacts Folder. In the Home tab, group New, select New Contact to create a new contact and New Contact Group to create a new contacts group. A window will open (for creating a Contact Group, see image on the right). Enter your contact s information for later use. If you create a Contact Group enter a significant Name for the group.

12 Microsoft Outlook 2010 Contacts (2) In the tab Contact Group, group Members, click Add Members. Now choose one out of three: From Outlook Contacts From Address Book New Contact Tip: Contact Groups help you to stay organized, e. g. for use it as distribution lists that might come in handy if you the same group of people the same content on a regular basis. Tip: Use Contact Groups in s like regular Contacts. (Add to To, Cc or Bcc fields, with the same effect as adding the contacts separately.)

13 Microsoft Outlook 2010 Contacts (3) Find a Contact Clicking in the Search Contacts Box will activate the Search Tools and the Search tab. Refine your search. Search results will be highlighted in yellow. To open your Address Book, click Address Book in the Find group. To search for Last Names and not just First Names in your Address Book, enable the option More columns. Tip: To switch to the contacts view as shown in the above image, go to the Home tab and, in the Current View group, select List.

14 Microsoft Outlook (1) Create a new message Go to the Home tab, switch to the New group and click New (like in the picture below). Tip: Keyboard shortcut: CTRL + SHIFT + M

15 Microsoft Outlook (2) Add an attachment to an message Create a message, or for an existing message, click Reply, Reply All, or Forward. In the message window, go to the Message tab. Attach File in the Include group. (Appearance of buttons varies, depending on the message window size!) To view an attachment as icon in the message body (instead of the usual attachment-view), set the formatting mode to rich text: Tab Format Text >> Group Format >> Button Rich Text Tip: Copies(!) of Outlook items, such as calendars or contacts, may be included via Attach Item. (This is not the same as sharing a calendar!) Tip: You can also add attachments to entries in your calendar (e. g. when sending a meeting request).

16 Microsoft Outlook (3) Format your message (or meeting text etc.) There are three different modes available for formatting your Plain Text Just plain text. No formatting available. If you switch to Plain Text, you will be warned that any formatting will be lost (also the format of your signature!). Rich Text Format Can handle formatting and different media. HTML Set as default at IHS. Usually sufficient and effective enough to create formatted multimedia messages, also for viewing in a web browser. Set the mode in the Message window >> Tab Format Text >> Group Format Tip: You can also insert the formatted text of Word files: Message window >> Group Include >> Button Attach File >> choose your Word file >> on the bottom right, expand the Insert button/menu and select Insert as Text. Tip: Rich Text Format messages can be sent in.rtf-format, as HTML or as Plain Text, depending on your settings.

17 Microsoft Outlook (4) How to insert the BCC -field? Click on the Options Tab and then on Bcc: Tip: To add recipients to the Bcc without using the Options tab, just click the To or CC buttons. In the Select Names window just select the contact you want to add as Bcc -recipient, click the Bcc -> button and confirm with OK. Tip: Once the Bcc field has been added it is turned on by default for future message composition windows. Switch Bcc off the same way: Via the Options tab in your message window.

18 Microsoft Outlook (5) Now the Header of your will look like this: Now add recipients in the Bcc field as usual. Tip: To hide the recipients of your Contact Group from each other, just add your group to the Bcc field! Tip: As soon as you start to type in the To, Cc and Bcc fields, Outlook will suggest any matching address or and Contacts that you have already sent an to before. Sometimes this list can get too stuffed to be helpful. To remove an unwanted entry from this suggestions list, click the X on its right.

19 Microsoft Outlook (6): Signature Set a Signature For creating your signature go on the File Tab and click Options. Then select the Mail page: Click Signatures to open the Signatures And Stationery dialog box.

20 Microsoft Outlook (7): Signature Then, on the Signature tab, click New. In the New Signature dialog box, specify a name and then click OK.

21 Microsoft Outlook (8): Signature In the Signatures And Stationery dialog box, click the signature that you just created in the step before. In the Edit Signature area, type the text that you want to include in the signature. Use the toolbar to format the text. When you are done with text and formatting, click Save. Tip: Formatting of signatures will be lost in Plain Text messages!

22 Microsoft Outlook (9): Signature Permanently assign signature to a certain account In the Choose Default Signature area, select an account in the drop-down list. Select a signature in the New Message drop-down list. Select a signature in the Replies/Forwards drop-down list.

23 Microsoft Outlook (10): Signature Switch Signatures individually in message In your on the Message Tab select the Signature menu in the Include group. Select the desired signature from the drop-down menu. Tip: If you have set a non-empty signature for your account as default but want to switch to a blank one, you can either delete it, or select the previously added blank signature to switch to an empty one.

24 Microsoft Outlook (11) Even more options! On the Message Tab in the Tags group and in the Tags menu: Importance Sensitivity Voting (Accept/Reject) Delivery (Delay and Expiration dates; Reply to; Send copy to) Tracking etc. On the Options Tab in the groups (and menus) Permission, Tracking and More Options: Same as above, but also: Forwarding Restrictions

25 Microsoft Outlook (12): Language, Proofing Language and Proofing settings Change the (proofing and autocorrect) language of an individual message: Tab Review >> Group Language >> Menu Language >> Set Proofing Language Make your adjustments and confirm with OK. Change the language preferences in Outlook: (also important for your AutoCorrect exceptions!) Tab Review >> Group Language >> Menu Language >> Language Preferences o o Set the default language(s) for editing, proofing and for Outlook program display. Set the default keyboard layout for Outlook.

26 Microsoft Outlook (13): Language, Proofing AutoCorrect Settings AutoCorrect automatically corrects you typos as you type without checking back. This can be useful, e. g. if you write adn and meant and. It can also get annoying, e. g. if you type IHS and AutoCorrect changes it to HIS. The following slides will show 1. how to turn AutoCorrect off completely (or on again) and 2. how to set AutoCorrect exceptions for certain words.

27 Microsoft Outlook (14): Language, Proofing 1. Turn AutoCorrect off (completely!) Go to the Outlook main window. On the tab File click Options. The Outlook Options window will pop up. Select Mail from the menu on the left. In the section Compose messages click the button Spelling and Autocorrect. The Editor Options window will pop up.

28 Microsoft Outlook (15): Language, Proofing In the Editor Options window, Autocorrect Options. The AutoCorrect: <YOUR OUTLOOK DEFAULT LANGUAGE> (see the page titled Language and Proofing settings in this document) window will pop up. Select the tab AutoCorrect. Check or uncheck the box Automatically use suggestions from the spelling checker.

29 Microsoft Outlook (16): Language, Proofing 2. Set an exception for AutoCorrect Open the The AutoCorrect: <YOUR OUTLOOK DEFAULT LANGUAGE> window as described in this document in 1. Turn AutoCorrect off (completely!). Select the Tab AutoCorrect. Click the button Exceptions. The window AutoCorrect Exceptions will pop up. In the window AutoCorrect Exceptions select the tab Other Corrections.

30 Microsoft Outlook (17): Language, Proofing Type each word you don t want Outlook to correct automatically in the Don t correct: field. After each word that you typed in the field, click Add. Now your word will appear in the list. All words will be shown in the list in lowercase letters, regardless of how you entered them. Confirm everything with OK. Tip: AutoCorrect Exceptions will always only apply to the exact same language that s set as default in your Outlook Options at the very time that you define your exception! To add exceptions for any other language, you will have to switch the default language for Outlook to that other language first!

31 Microsoft Outlook (18): Language, Proofing To switch your keyboard layout and/or language preference in the operating system itself: Start >> Control Panel >> Clock, Language and Region >> Change keyboards or other input methods Make your adjustments. Now the Language Bar (red box) which will be shown in the right third of the task bar indicates the currently selected keyboard layout. To switch between keyboard layouts, left-click the language bar and select the correct language, or use the keyboard-shortcut ALT + SHIFT. If your keyboard behaves awkwardly and switches automatically back and forth between different keyboard layouts as soon as you activate different windows of different programs, just right-click the Language Bar and uncheck Auto Adjust.

32 Microsoft Outlook (19): Automatic Replies Out of Office Assistant The Out of Office Assistant lets you automatically generate replies to incoming messages when you are not at the IHS, e. g. when you are on vacation. Access the assistant via the File Tab. Click Automatic Replies.

33 Microsoft Outlook (20): Automatic Replies In the Automatic Replies dialog box click Send Automatic Replies. Choose Only Send During This Time Range. Use the Start Time drop-down list to specify the starting date and time. Use the End Time drop-down list to specify the date and time of your return. Click the Inside My Organization box, and then type your Out of Office reply. Click Outside My Organization tab, and then specify the message that you want sent to people outside IHS. When you are satisfied with the message(s), click OK. Tip: If any of your recipients inside IHS has activated Automatic Replies, you will see their automatic message instantly above the To: field as soon as you entered their E- Mail.

34 Microsoft Outlook (21): Automatic Replies Forgot to set an automatic reply? Tip: You can also activate the Out of Office Assistant via OWA: Log in to OWA >> Options >> Set Automatic Replies >> confirm with Save. Only include the most essential information! Attention: Be careful what kind of information you want to share, especially for the automatic response you set for everyone Outside My Organization. Also spammers and everyone else who sends you will receive your automated message! (Depending on your Automated Reply settings.) What do you want to allow them to know?

35 Microsoft Outlook (22) - Organize View, Sort and Organize your Views enable you to set different sorting and highlighting presets. Select the View tab In the Current View group click Change View to expand the menu Select Manage Views to open the Window Manage All Views Select a View Name and click Modify or create a new view by clicking New.

36 Microsoft Outlook (23) - Organize Set your preferences in the Window Advanced View Settings and confirm with OK Now use Change View to switch between your preferred views. To show messages as conversations, check the box in the Conversations group. In the Arrangement group you can set on which criteria your should be sorted. Tip: Expand the Arrangement menu by clicking the small error on the bottom right of the criteria box and select Show in Groups. This might help you find your way around in your messages list. Just try and see if you like it! Tip: In Outlook Web Access Show as Conversations is enabled by default!

37 Microsoft Outlook (24) - Organize Organize your via Rules Use Rules to automatically move (for experts: and also RSS feeds) from or to a certain address or with a certain subject to a certain folder. Select the Home tab and click on Rules in the Move group. To quickly make a rule, select one of the Always Move Messages options. For more complex or for different needs, click Create Rule to open the window Create Rule. To edit a rule, click Manage Rules & Alerts. Tip: In File >> Options >> Mail >> Save Messages you might want to enable When replying to a message that is not in the Inbox, save the reply in the same folder.

38 Microsoft Outlook (25) - Organize Set your preferences in the Create Rule window and confirm with OK... or click Advanced Options to open the Rules Wizard. The Rules Wizard guides you step-by-step. Take your time to see what rules can do for you! Tip: With the Rules Wizard you can make Outlook show an alert window or play a sound for every mail that arrives!

39 Microsoft Outlook (26) - Organize Search and Find On the Home tab in the Find group you can filter your based on various criteria. Click Filter to expand the menu and then select your filter(s). The criteria will be automatically inserted into the Search box and hits will be highlighted. Reset the filter by clicking the x on the right of the Search box.

40 Microsoft Outlook (27) - Organize It is also possible to just search by entering a search term in the Search box. Clicking in the Search box will automatically activate the Search tab and show even more options. In the Options group explore Search Tools and click Advanced Find.

41 Microsoft Outlook (28) - Organize It is also possible to just search by entering a search term in the Search box. (Outlook will also automatically search within the attachments!) Clicking in the Search box will automatically activate the Search tab and show even more options. In the Scope group define where exactly you want to search. Further search criteria can be defined in the Refine group.

42 Microsoft Outlook (29) - Organize In the Options group explore Search Tools and click Advanced Find. Specify your search criteria in the Advanced Find window. More specific settings are available on the More Choices and Advanced tabs. Click Find Now. To clear the search, click New Search. Tip: You can also search for other items, e. g. Tasks or Notes.

43 Microsoft Outlook (30) - Organize All Unread Mail via Search Folders There is a way to view all your unread in just one virtual folder. It functions like a filter/summary of all your that meets certain criteria. (Criteria specified by you.) These virtual folders are called Search Folders. Here s how to create a Search Folder: In the Outlook main window, select the tab Folder. In the New group, click New Search Folder. The New Search Folder window will pop up. Select Unread mail and make sure and select your account from the Search mail in: drop down list. Confirm with OK; repeat for further accounts and different Search Folders.

44 Microsoft Outlook (31) - Organize In your Navigation Pane you now see the Search Folders, expanded and containing the Search Folder Unread Mail. (In our example we ve also already added a Search Folder for categorized items before, as you cann see in the picture on the right.) Clicking the Unread Mail folder will now show all your unread messages while the messages will still be in the same place they used to be. (Usually your Inbox folder.) Drag your Search Folder to your Favorites on the very top of the Navigation Pane to make it show up in a more visible place (see red arrow). If you delete a Search Folder (right click >> Delete), only the Search Folder will be deleted. Your messages will not be affected!

45 Microsoft Outlook (32) - Recovery Recover lost If you accidentally deleted an you can easily recover it from the Deleted Items folder in your Navigation pane. If you have already deleted your from Deleted Items or have emptied the Deleted Items folder in the mean time, select the Folder tab and click on Recover Deleted Items in the Clean Up folder. All deleted from the past 14 days will be shown and can be recovered this way.

46 Microsoft Outlook 2010 Notes Create a note Notes are the electronic equivalent of paper sticky notes. Use notes to jot down questions, ideas, reminders and anything you would write down on paper. Attention: In OWA Notes can only be read, not edited. Go to Notes in your Navigation Pane. Click New Note in the New group on the Home tab. Tip: Keyboard shortcut: CTRL + SHIFT + N

47 Microsoft Outlook 2010 Tasks and To-Dos (1) Create a task Go to Tasks in your Navigation Pane. On the Home tab switch to the New group. Click New Task. Tip: Keyboard shortcut: CTRL + SHIFT + K

48 Microsoft Outlook 2010 Tasks and To-Dos (2) s as Tasks Flag messages quickly as to-do items: Right-click the Flag Status column in the message list. Or in an opened message: on the Message tab, in the Tracking group, click Follow Up. Then specify the due date.

49 Microsoft Outlook 2010 Calendar (1) The Outlook Calendar Go to Calendar in your Navigation Pane:

50 Microsoft Outlook 2010 Calendar (2) Calendar Views There are four different types of calendar views. You can select Day, Work Week (e. g. Monday to Friday), Week and Month.

51 Microsoft Outlook 2010 Calendar (3) Work Week and Week Count On the File tab, click Options. Select Calendar. In the Work time section set your work hours and the week count of the year. Confirm with OK.

52 Add holidays Microsoft Outlook 2010 Calendar (4) To add holidays to your calendar go to the File tab. Click Options. Select the Calendar Tab. Click the Add Holidays button.

53 Microsoft Outlook 2010 Calendar (5) Select the country/ countries of which you want to import the holidays. Confirm with OK.

54 Microsoft Outlook 2010 Calendar (6) Create a Calendar In the Navigation Pane, right click your Calendar and select New Calendar. In the Create New Folder window enter a Calendar Name in the box and click OK. Tip: Right click on My Calendars to create a new Calendar Group. Move your calendars between those groups to stay organized.

55 Microsoft Outlook 2010 Calendar (7) Share a Calendar To share, right click your Calendar and select Share >> Share Calendar. The Sharing Invitation window will open. Set Availability Details the invitee(s) will be able to see. Set if you want to be able to view the other s calendar (checkbox), add Attachments if necessary, a message text and so on. Click To to add invitees and submit with Send.

56 Microsoft Outlook 2010 Calendar (8) To add Jane User type in her full name in the field marked red. Once the user is found click Add and then OK. Tip: To perform a search for contacts based on last name, select option More columns instead of Name only.

57 Microsoft Outlook 2010 Calendar (9) IHS Calendar Sharing Policy: Default Settings Private appointments cannot be viewed by anyone but you. Within an department everyone can view everyone else s calendar. Appointments of added calendars within one department will show information about Free / Busy state, the Subject and the Location. Details will not be shown. By default, persons who are not members of your department cannot view your calendar without your permission. IHS-IT will NOT change any individual calendar permissions settings without explicit consent of the owner, communicated to IHS-IT by the owner her-/himself. Thus only the owner of the calendar can allow access to their calendar or calendar details, or ask IHS-IT to change the permissions!

58 Microsoft Outlook 2010 Calendar (10) Custom Calendar Sharing In certain settings you might want to modify the viewing permissions of your calendar for a certain co-worker, to allow them to see more details or to restrict the details they can view: Right-click your Calendar. Select Properties. The Calendar Properties window wil pop up.

59 Select the Permissions tab. Click Add. Microsoft Outlook 2010 Calendar (11) The Add Users window will pop up. Select the co-worker s contact from the Global Address List or from your Contacts. Click Add -> and confirm with OK.

60 Microsoft Outlook 2010 Calendar (12) Now select your co-worker s name from the list in the Permissions tab. From the Read section, select how many details you ll let your co-worker view. (Private entries will always stay private!) Free/Busy time will only show the start and end time of those calendar entries that are set to Busy, Tentative or Out of Office. Entries that are set to Free will not show up in your co-worker s view. (Attention: All day-appointments are set to Free by default. All other ones are set to Busy by default!) Free/Busy time, subject, location Full Details will show all notes etc. that you made. Think twice if you want to give your co-worker that much insight! Click Apply and confirm with OK. Warning! You don t want other persons to mess around in your calendar, do you? Leave the following settings untouched: Permission Level: (dropdown list), Write, Delete items and Other.

61 Microsoft Outlook 2010 Calendar (13) View multiple calendars In this picture we have selected three different calendars in the view Day. To overlay the calendars click the arrow(s) beneath the name(s) of the (shared) calendar(s).

62 Microsoft Outlook 2010 Calendar (14) Now all three calendars are in Overlay Mode. All calendar entries will be shown in just one schedule. Outlook automatically assings a different color for each calendar (the colors can be changed by the user). In Overlay Mode, each appointment will show up in the color of the calendar it has been added to.

63 Microsoft Outlook 2010 Calendar (15) Select which calendars (and appointments) you actually want to view by un-/checking them in the pane.

64 Microsoft Outlook 2010 Calendar (16) Create an appointment Appointments are activities you schedule in your calendar and that do not involve inviting other people or reserving resources. To create an appointment, go to your calendar, and click New Appointment (Home tab, group New). Alternatively, you may select a time block in your calendar grid, and then click New Appointment. Set your availability for the appointment to Busy/Free/Out Of Office. Add an Attachment if necessary (e. g. agenda). Tip: Keyboard shortcut: CTRL + SHIFT + A Tip: All Day appointments (and meetings) are set to Free by default!

65 Microsoft Outlook 2010 Calendar (17) Schedule a meeting A meeting is an appointment that requires the presence of other people. Responses to meeting requests appear as messages in your Inbox. On the Home tab switch to the New group. Click New Meeting. Tip: You can invite everyone inside and also outside IHS. Recipients without Outlook 2010 (especially outside IHS) might not be able to use the Respond options. Tip: Keyboard shortcut: CTRL + SHIFT + Q

66 Microsoft Outlook 2010 Calendar (18) In the Meeting window, enter a Subject and the location of the meeting. Specify the date and time of the meeting.

67 Microsoft Outlook 2010 Calendar (19) To check whether the attendees are free, e. g. because you are planning a meeting and try to make it fit with everyone s schedule, click Schedule View and browse to the date(s) in question. The timetable will show you the Free / Busy information available for every selected Calendar (checkboxes in the left pane).

68 Microsoft Outlook 2010 Calendar (20) Now click Invite Attendees in the Attendees group. In the To field enter the usernames of the persons you want to invite. If desired: enter invitation text in the message field, via the Insert tab, in the Include group, click Attach File to add a file etc. Set the appropriate Free/Busy/Out Of Office information for the meeting. Click Send when you re finished. Tip: You can also send invitations to persons that are not members of the IHS and that don t use Outlook. In these cases, parts of the (feedback-) functionality won t be available.

69 Microsoft Outlook 2010 Calendar (21) Cancel a meeting To cancel a meeting for any reason, open the Calendar (unless already open). Right-click on the meeting. Select Cancel Meeting.

70 Microsoft Outlook 2010 Calendar (22) Alternatively, just (left-)click on the meeting. Outlook will activate the Meeting tab. In the Actions group, click Cancel Meeting.

71 Microsoft Outlook 2010 Calendar (23) All attendees will receive an notification telling them that the meeting has been cancelled. Also, the Meeting will show up with the prefix Canceled: in your calendar as well in the attendees calendars.

72 Microsoft Outlook 2010 Calendar (24) Receive a meeting request When you receive a meeting request you will see the following message in your Inbox. Open the message with a double-click. You will see a preview of the calendar, showing the meeting request and all adjacent and conflicting calendar items.

73 Microsoft Outlook 2010 Calendar (25) React to a meeting request As shown in the picture above you can either Accept, Tentative, Decline, Propose New Time or only Respond to this request.

74 Microsoft Outlook 2010 Calendar (26) When you choose to accept, tentatively accept, or decline a meeting request, there are three options: Send the response right now (which sends the default response) Edit the response before sending (allowing you to send a custom response) Do not send a response

75 Microsoft Outlook 2010 Calendar (27) You may also suggest a new meeting time for a meeting invitation you have received. Click Propose New Time, and then choose Tentative And Propose New Time or Decline And Propose New Time, depending on whether you want to accept or decline the invitation.

76 Microsoft Outlook 2010 Calendar (28) Get all the information from your invitation Read the text, look for attachments and see who else participates.

77 Microsoft Outlook 2010 Calendar (29) Set a reminder in your calendar Open an appointment or meeting item. Go to the Appointment or Meeting tab. In the Options group you ll find a Reminder drop-down list where you can specify when the alarm should go off. To disable a reminder select None.

78 Microsoft Outlook 2010 Reminders and Alerts Set a reminder for messages, contacts, and tasks Go on the Home tab, in the Tags group. Click Follow Up, and then click Add Reminder. Open a task item. Tick the Reminder checkbox and specify the date and time when the reminder should go off. To disable the Reminder un-tick the Reminder checkbox. Tip: Create automatic Alerts for incoming via the tab Home >> group Move >> menu Rules >> Create Rule!

79 Microsoft Outlook 2010 Further reading Online auf Outlook 2010 Quick Guide Short introduction and main functions Outlook Web Access Quick Guide ("IHS-Webmail") Using IHS- , -Calendar worldwide no additional program installation required Smartphone Quick Guide IHS- on your smart phone Outlook/Thunderbird Home Configuration IHS- on your personal computer at home Mail Merge in Word 2010 Mail Mergie via Word: for details check the workshop material for Word, June 19 th and 26 th 2012

80 Microsoft Outlook 2010 Support IHS-IT Support and Hotline:

81 IHS-IT Workshop ANY QUESTIONS? Ilse Herzinger / Daniela Rader, June 2012

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