5) Miles, P.C. (2013). Why Do Educated, Successful Women Leave The Workforce? American International Journal of Social Science, 2(2): 15-19

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1 Curriculum Vitae Updated 7-Oct-13 Patti Miles Assistant Professor of Management, Maine Business School University of Maine, Orono Orono, Maine (C) (207) (O) (207) Education Doctorate of Philosophy December 2008, The University of Texas at Arlington Major: Operations Management Minor: Strategic Management Masters of Management 1990, The Georgia Institute of Technology: Operations Management Bachelors of Science Fall 1993, Weber University: Psychology and Military Science Publications Refereed Articles 1) Miles, P.C., Miles, G., & Cannon (2012) Servicescape and Customer Satisfaction: Exploring the Contingent Role of Business Strategy. International Journal of Operations and Production Management, 32(7): ) Miles, P.C. & Zhang, G., (2012). China Turns to Tweeting: Exploring the Problematic use of Tweeting in China. International Journal of Business and Social Science, 3(7): ) Miles, P. C. & Miles, G. (2013). Corporate Social Responsibility and Executive Compensation: Exploring the Link. Social Responsibility Journal, 9(1): ) Porter, T. & Miles, P.C. (2013). The CSR Halo: Evidence from Long-term CSR Practices in Large Corporations. Corporate Reputation and Review, 16(4): forthcoming 5) Miles, P.C. (2013). Why Do Educated, Successful Women Leave The Workforce? American International Journal of Social Science, 2(2): ) Miles, P.C. (2013) Competitive Strategy: The link between Service Characteristics and Customer Satisfaction. Journal of Quality and Service Sciences, Accepted for publication 28 May ) Miles, P.C., Zhang, G., & Smith, S. (2013) Content and Design and Trends of Chinese Corporations Homepages. International Journal of Electronic Business, (accepted for publication 10 August 2013) Research Under initial review 1) Miles, P.C. & Miles G. (Under 1 st Review) Exploring outcomes of sustainable firms: Executive compensation, taxes and economic performance. Journal of Business Research, (March 2013) 2) Miles, P.C. (Under 1 st Review) Promotion, Tenure and other Decisions influenced by Student Assessment of Teaching. Business and Education Management in Higher Education, (September 2013) Other Creative Work Summer Faculty Research Grant for Summer Won a competitive University of Maine Grant for: $7,500: Compiled data, composed and submitted for publication research across 15 years of Fortune 500 Data, Firm Performance, Productivity and Executive Compensation. Linking Executive Teams with Firm Performance. Currently collaborating with colleague Dr. Erhardt.

2 Unique Teaching: Using innovative technology increased student learning; scores continuing to rise! Using University Technology to teach a hybrid course in Statistics and Operations management. Classes are recorded and released to the students for additional study. Using Clicker technology in the classroom to enhance student experience and learning. ETS exam 2010: MBS students score in the 80% in the quantitative methods section of the national exam ETS exam 2012: MBS students score in the 81% in the quantitative methods section of the national exam ETS exam 2013: MBS students score in the 82% in the quantitative methods section of the national exam National Peer Reviewed Conference Papers: Presented 14 Empirical Research papers in 5 years 1) Miles, P.C. (2013) How Does Course Type, Class Size, Professor Gender & Course GPA Impact Student Teaching Evaluations: A Statistical Inquiry. Academy of Management 2) Miles, P.C. & Miles, G. (2012) Exploring outcomes of sustainable firms: Executive compensation, taxes and economic performance. Academy of Management 3) Miles, P. (2012) Does quality extend to corporate social performance? Decisions Sciences Institute 4) Miles, P. (2012) Does the use of Clickers enhance classroom dynamics? Decisions Sciences Institute 5) Miles, P.C., Miles, G., and Harkins, J. (2011) Structure, Strategy and Industry Performance: Exploring the Link. Decisions Sciences Institute 6) Miles, P.C. & Miles, G. (2010) CEO Pay and CSR: Do Managers Put Their Money Where Their Mouth Is? Decisions Sciences Institute 7) Collett, P. & Miles, G. (2010) Closing the gap: As CEO pay and employee pay align, so does firm profitably, & productivity. IABS proceedings 8) Collett, P. & Vollmers, G. (2010) Opportunistic Behavior in the Healthcare Industry: The Impact of Imperfect Market Conditions. IABS proceedings 9) Collett, P. (2009) Customer Satisfaction and Loyalty: A function of Service Characteristics. Decisions Sciences Institute 10) Collett, P. (2009) The Moderating Role of Strategy on the Relationship between Servicescape and Customer Satisfaction. Academy of Management 11) Collett, P. & House, D. (2008) What do course evaluations tell us? Decisions Sciences Institute 12) Collett, P. (2008) Porter s Generic Competitive Strategies: an examination of service characteristics. Academy of Management

3 Professional Presentation and invited talks 1) Invited Presentation: (March 2012) University of North Texas. Provided a complete presentation to the faculty and doctoral students on my work with executive compensation and taxes. 2) Contacted by the New York Times journalist David Kocieniewski (awarded the Pulitzer Prize for explanatory journalism 2012) in reference to my research on executive compensation and corporate taxes. 3) Invited Presentation: (May 2010) WBRC Architects and Engineers. Provided a complete strategic analysis, presented to the CEO, CFO and COO. 4) Invited Presentation: (October 2010) Accreditation Standards: How to create a curriculum crosswalk. Presented to the Riverside School Unit, Superintendent and Principals, and Accreditation committee. 5) Invited Presentation: (November 2008) Televised Presentation about issues Women face in the workplace. Bangor Evening News for two nights. Cases written for use in teaching BUA 649 1) Miles, P. (2010) Closing the gap: Linking Strategic Capabilities with Actions. Local case Written and presented as a live case in BUA ) Collett, P. (2009) The Family Doc: A Struggle against Health Insurance. Local Case, Written and presented and utilized as a live case in BUA ) Collett, P. (2009) The Maine Business School. Written in conjunction with several other faculty members for use during residency week. Other Scholarly Activity 4) Management Research Review An empirical-exploratory study of the status of lean manufacturing in India. Strategic orientation, innovative operations strategy and performance of Malaysian manufacturing SMEs: a structural equation modeling analysis. 5) Healthcare Research Review Extending Miles & Snow s Strategy Choice Typology to the Hospital Sector. 6) South American Journal of Economics. Board Diversity and Organization Valuation in South Africa: Unraveling the Effect of Ethnicity and Gender

4 Academic Experience: Taught over 100 Courses at 5 different Universities across the Nation Assistant Professor of Management: The University of Maine, Orono Maine Fall Present: Chair of the Assurances of Learning Committee, assembled for AACSB reaccreditation Taught 20 Undergraduate Operations Management courses Taught 4 Graduate Statistics Courses: and 2 Graduate Capstone Courses PhD Student & Teaching/Research Assistant: The University of Texas at Arlington, Arlington TX Fall Summer 2008: Taught 6 Courses in Operations Management rubric development for AOLs Lecturer: The University of North Texas, Denton Texas, Fall Spring 2006: 5 Courses in Operations Management, 4 Business Policy & 2 Management Visiting Professor: The University of Richmond, Richmond Virginia, Fall Summer 2003: Taught 8 Courses in Undergraduate Operations Management Collateral Instructor: The Virginia Commonwealth University, Richmond Virginia, Fall 1997 through Fall 2001: Taught Undergraduate Operations Management (28 classes), Management Statistics (9 classes) & Organizational Behavior Courses (4 classes) Professional Experience: Commanded Thousands of Soldiers, & jumped from 100 s of Airplanes Lieutenant Colonel & Deputy Brigade Commander (USAR), Tulsa Oklahoma ( ) Organize staff operations for a 600 person Brigade. Conduct inspection program over a seven state area. Responsible for 12 Officers, and 20 Noncommissioned officers. Lieutenant Colonel & Chief of Logistics Planning (USAR), Global War on Terrorism ( ) Analyzed logistics requirements, & created supply chain supporting Iraq invasion. Located airfield, port location and supply routes for initial invasion of Iraq. Major & Chief of Logistics Branch (USAR), Joint Forces Command, Norfolk, VA ( ) Managed 400 reservists across four services; Executed the Physical Fitness Test; rated excellent. Captain & Commander Alpha Company, 2 nd Armored Division, United States Army. First woman to serve as a Forward Supply Company Commander, in the 2 nd Armored Division Texas. Responsible for 60 heavy vehicles and 120 soldiers distributing 17,000 gallons of fuel, 15 tons of food, 10,000 gallons of water, 20 tons of ice and ammunition daily. Captain & Commander Headquarters Company, 2 nd Armored Division United States Army Provided logistics support (planning & technology) to over 1000 soldiers. Selected out of over 100 applicants to serve a second company command. Lieutenant & Executive Officer, Airborne Detachment Korea, United States Army Responsible for planning and executing Aerial Re-supply in Asian Theater, and management of 10 million dollars of equipment, 75 American and 50 Korean soldiers Lieutenant & Platoon Leader, 82 nd Airborne Division, United States Army First woman officer in the 82 nd Airborne Division Parachute Rigger Company, responsible for 120 soldiers and parachute packing, for 15,000 person division & producing 750 parachutes per day. Significant Military Awards American Senior Parachutist badge Two Meritorious Service Medals Korean Senior Parachutist badge Joint Service Commendation Medal

5 Other Awards: College: Army ROTC & Golf Scholarships; College: University wide All-Around Female Athlete of the year 1982 and 1983 Personal Awards: 1 Marathon; 7 half marathons; 4 triathlons and & Army 10 miler Ranked as a top 5 female golfer in California 1978, 1979 & 1980 General Teaching Accomplishments Visiting Professor, The University of Richmond ( ) Consistently scored excellent on teaching evaluations Collateral Instructor, The Virginia Commonwealth University. ( ) Consistently rated excellent on teaching evaluations; Course coordinator for Core Business Class: Operations Management Academic Awards and Honors: Won the University of Maine Research Grant for Summer 2012 Recognition for driving the AACSB accreditation at Maine, Chosen as the chair of the AOL Committee as a junior faculty member. Graduate Dean Doctoral Fellowship, The University of Texas at Arlington,

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