MGMT628- Organizational Development (alt. Muhammad Afaaq with reference. Asslam O Alikum MGMT628- Organizational Development (alt.

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1 MGMT628- Organizational Development (alt. code=hrm628) Six(6) FINALTERM Papers Solved by Muhammad Afaaq with reference Asslam O Alikum MGMT628- Organizational Development (alt. code=hrm628) Six(6) FINALTERM Papers Solved by Muhammad Afaaq with reference Remember Me In Your Prayers Best regard s Muhammad Afaaq MBA (Finance) Completed Specialization in (HRM) Continue Islamabad If u like me than raise your hand with me If not then raise ur standard That s about me! Paper # 01 FINALTERM EXAMINATION Spring 2010 MGMT628- Organizational Development (alt. code=hrm628) (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one

2 Which of the following is NOT a visible manifestation of culture? Unconscious Interpretations Some of the visible manifestations of culture are: Dress Code Work Environment Benefits Relationships Relationships Work/Life Balance Perks Conversations Titles & Job Descriptions Organizational Structure Conversations Work/Life Balance Titles & Job Description Question No: 2 ( Marks: 1 ) - Please choose one Restructuring is an example of which of the following? Interpersonal unfreezing None of the given options Individual unfreezing System unfreezing Question No: 3 ( Marks: 1 ) - Please choose one Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model? Intervention Intervention (Action): This stage involves the actual change from one organizational state to another. It may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors. Planning change Evaluation

3 Feedback Solved & Composed By Muhammad Afaaq Question No: 4 ( Marks: 1 ) - Please choose one Practitioners need to know how to manage their own stress for this which of the following skill is necessary? Intrapersonal skills Intrapersonal skills OD practice can be highly stressful and can lead to early burnout, so practitioners need to know how to manage their own stress. Interpersonal skills General consultation skills Self assessment skills Question No: 5 ( Marks: 1 ) - Please choose one When OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur? Technical Ineptness Technical Ineptness: This final ethical dilemma occurs when OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change for which it is not ready. Value and Goal Conflict Coercion Misuse of Data Question No: 6 ( Marks: 1 ) - Please choose one When seeking help from organization practitioner, organization typically starts with which of the following? Ways of implementating change Evaluating the change Presenting problem

4 Clarifying the Organizational Issue: When seeking help from OD practitioners, organizations typically start with a presenting Problem Planning change Question No: 7 ( Marks: 1 ) - Please choose one Procedure of terminating a relationship with client is an example of which of the following contracting process? Describing Mutual Expectations Time and Resources Ground Rules Ground Rules: The final part of the contracting process involves specifying how the client and the OD practitioner will work together. The parameters established may include such issues as confidentiality, if and how the OD practitioner will become involved in personal or interpersonal issues, how to terminate the relationship, and whether the practitioner is supposed to make expert recommendations or help the manager make decisions. Question No: 8 ( Marks: 1 ) - Please choose one Production methods, work flow, and equipment are which of the following design components? Strategy Technology Technology is concerned with the way an organization converts inputs into products and services. It represents the core of the transformation function and includes production methods, work flow, and equipment. Structure Measurement systems Question No: 9 ( Marks: 1 ) - Please choose one Which of the following design component of group is concerned with how the group s work is designed? Goal clarity Task structure

5 Task structure is concerned with how the group s work is designed Group composition Group functioning Question No: 10 ( Marks: 1 ) - Please choose one Employees of company ABC can set their own goals to achieve overall long term objectives of company. This is an example of which of the following task structure? Mutually supported tasks Interdependent tasks Mutually exclusive tasks Self regulatory tasks Question No: 11 ( Marks: 1 ) - Please choose one Which of the following involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance? Skill variety Task identity Task significance Feed back about results Feedback about results involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance. Question No: 12 ( Marks: 1 ) - Please choose one The extent to which the intervention is relevant to the organization and its members refers to which of the following major criteria of effective intervention? The extent to which it fits the needs of the organization (1) the extent to which it fits the needs of the organization; (2) the degree to which it is based on causal knowledge of intended outcomes; and (3) the extent to which it transfers change-management competence to organization members. The first criterion concerns the extent to which the intervention is relevant to the organization and its members. Effective interventions are based on valid information about the organization s functioning; they provide organization members with opportunities to make free and informed choices; and they gain members internal commitment to those choices.

6 The degree to which it is based on causal knowledge of intended outcomes The extent to which it transfers change-management competence to organization member The extent to which it fits the needs of the individuals Question No: 13 ( Marks: 1 ) - Please choose one The extent to which intervention enhances the organization s capacity to manage change refers to which of the following major criteria of effective intervention? The extent to which it fits the needs of the organization The degree to which it is based on causal knowledge of intended outcomes The extent to which it transfers change-management competence to organization Members (1) the extent to which it fits the needs of the organization; (2) the degree to which it is based on causal knowledge of intended outcomes; and (3) the extent to which it transfers change-management competence to organization members. The first criterion concerns the extent to which the intervention is relevant to the organization and its members. Effective interventions are based on valid information about the organization s functioning; they provide organization members with opportunities to make free and informed choices; and they gain members internal commitment to those choices. The third criterion of an effective intervention involves the extent to which it enhances the organization s capacity to manage change. The extent to which it fits the needs of the individuals Question No: 14 ( Marks: 1 ) - Please choose one Visions are composed of two parts; one of them is which of the following? Envisioned strategies Envisioned future Generally, a vision describe the core values and purpose that guide the organization as well as an envisioned future toward which change is directed. Envisioned targets Envisioned missions Question No: 15 ( Marks: 1 ) - Please choose one Measuring result repeatedly over a long time period is called: Longitudinal measurement

7 Longitudinal measurement. This involves measuring results repeatedly over relatively long time periods. Horizontal measurement Vertical measurement Statistical Measurement Question No: 16 ( Marks: 1 ) - Please choose one Once implementation feedback informs organization members that the intervention is sufficiently in place, which of the following feedback begins? Diagnosis feedback Evaluation feedback Once implementation feedback informs organization members that the intervention is sufficiently in place, evaluation feedback begins Reliability feedback Institutionalization feedback Question No: 17 ( Marks: 1 ) - Please choose one Managers tend to control the process and outcomes of conflict resolution actively in which of the following situations? When the disputants are not expected to work together in the future Managers tend to control the process and outcomes of conflict resolution actively when they are under heavy time pressures, when the disputants are not expected to work together in the future, When there are interpersonal conflicts involved When disputants have totally different personalities When alternative dispute resolution (ADR) is not applicable Question No: 18 ( Marks: 1 ) - Please choose one Formation of teams or groups having same goals and procedures can be supported by which of the following? Techno structural interventions Strategic interventions Team building (not sure) It is independent process

8 Question No: 19 ( Marks: 1 ) - Please choose one All of the following are problems associated with team building meetings EXCEPT: It focuses mainly on the feelings and attitudes of group members The positive effects of team building are for short time period Team building rarely occurs in isolation Usually these meeting results in lack of communication and interaction The Results of Team Building: The research on team building has a number of problems. First, it focuses mainly on the feelings and attitudes of group members. Little evidence supports that group performance improves as a result of teambuilding experiences. One study, for example, found that team building was a smashing success in the eyes of the participants. However, a rigorous field test of the results over time showed no appreciable effects on either the team s functioning or efficiency or the larger organization s functioning and efficiency. Second, the positive effects of team building typically are measured over relatively short time periods. Evidence suggests that the positive effects of off-site team building are shortlived, often fading after the group returns to the organization. Third, team building rarely occurs in isolation. Question No: 20 ( Marks: 1 ) - Please choose one Which of the following structures increases role ambiguity, stress and anxiety by assigning people to more than one department? Functional structure Self-contained units Matrix structures In table # 14 2 nd disadvantage Network structure Question No: 21 ( Marks: 1 ) - Please choose one Which of the following assumes, "organizational problems as having a variety of causes with no predefined solutions"? OD practitioners OD practitioners view organization problems as having a variety of causes with no predefined solutions.

9 TQM consultant Team leaders Senior management Question No: 22 ( Marks: 1 ) - Please choose one is a feedback system that involves the direct evaluation of individual or work group performance by a supervisor, manager, or peers Performance management Performance appraisal Performance appraisal is a feedback system that involves the direct evaluation of individual or work group performance by a supervisor, manager, or peers. Performance reward Performance objection Question No: 23 ( Marks: 1 ) - Please choose one Leave single parents are the implications and needs of: Sexual orientation Gender Gender: - Child Care Maternity/paternity leave single parents Age Disability Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is an essential component of high-performance work systems because these systems rely on front-line employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality Training Training is an essential component of high-performance work systems because these systems rely on front-line employee skill and initiative to identify and resolve problems, to initiate changes in work methods, and to take responsibility for quality. Intervention Diagnosis Self management

10 Question No: 25 ( Marks: 1 ) - Please choose one Which of the following method is aimed at identifying stress symptoms so that corrective action can be taken? Health Profiling Health Profiling. This method is aimed at identifying stress symptoms so that corrective action can be taken. Charting Stressors Role Clarification Supportive Relationships Question No: 26 ( Marks: 1 ) - Please choose one Organizational task environment includes all of the following EXCEPT: Suppliers Customers Regulators Political issues Organizational environments are everything beyond the boundaries of organizations that can directly or indirectly affect performance and outcomes. That includes external agents that directly affect the organization, such as suppliers, customers, regulators, and competitors, Question No: 27 ( Marks: 1 ) - Please choose one Which one of the following identities related to organization characteristic? Congruence Organization Characteristics 1. Congruence Goal specify Commitment Performance Question No: 28 ( Marks: 1 ) - Please choose one Formal guidelines and authority hierarchies are examples of which function of communication? Agreement Control

11 Organization Information Solved & Composed By Muhammad Afaaq Question No: 29 ( Marks: 1 ) - Please choose one Which of the following statement is true about persuader style of organization development practicing? The goal of the this style is neither effectiveness nor participant satisfaction It is assumed that if member satisfaction is high, effectiveness will also be high This style is based on the belief that the client does not need to know or cannot learn the skills to solve its problems This style focuses on dimensions, effectiveness and morale, yet optimizes neither The persuader style focuses on dimensions, effectiveness and morale, yet optimizes neither. Question No: 30 ( Marks: 1 ) - Please choose one The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change? First Phase Phase 1 In the first phase, there are only a few people who see the need for change and take reform seriously, As a fringe element of the organization, they may be openly criticized, ridiculed, and persecuted Second Phase Third Phase Fourth Phase Question No: 31 ( Marks: 1 ) - Please choose one Direct conflict between supporters and opponents of change is evolved at phase of life cycle of resistance. First Phase Second Phase Third Phase Phase 3 In this phase there is a direct conflict and showdown between the forces for and against the change.

12 Fourth Phase Solved & Composed By Muhammad Afaaq Question No: 32 ( Marks: 1 ) - Please choose one Which of the following are the key issues in evaluation, final stage of organization development cycle? Variables and Diagnosing Techniques Research Design and Measurement The key issues in evaluation are measurement and research design. Measurement and Feedback Variables and Feedback Question No: 33 ( Marks: 1 ) - Please choose one If variables are operationaly defined, measurement tool is valid and there is consistency in results than it means that measurement tool is also. Reliable Valid and Relible (Not sure) Stable Coherent Question No: 34 ( Marks: 1 ) - Please choose one Which of following functions are needed if a group is expected to perform effectively. Task-Related Activities & Process Consultancy Group-Maintenance Actions & Process Consultancy Task-Related Activities & Group-Maintenance Actions All of the Given Options Question No: 35 ( Marks: 1 ) - Please choose one Due to which of the following, a conflict can arise in an organization? Interpersonal Problems Workplace Issues External Environment All of the given options Question No: 36 ( Marks: 1 ) - Please choose one Team-Building activities can be classified into following categories. Which category seems to be irrelevant?

13 Activities relevant to one or more individuals Activities oriented to the group s operation and behavior Activities affecting the leader s association with members of team Team-Building Activities: Activities relevant to one or more individuals Activities oriented to the group s operation and behavior Activities affecting the group s relationship with the rest of the organization Activities affecting the group s relationship with the rest of the organization Question No: 37 ( Marks: 1 ) - Please choose one Which of the following management style is people oriented? Transactional Transformational A transformational, people oriented approach: Charismatic Management style is irrelevant Question No: 38 ( Marks: 1 ) - Please choose one If an organization has following characteristics than which organizational structure is most likely suitable? Stable environment Small size Routine technology Goals of efficiency Network structure Matrix structures Functional structure Contingencies of the Functional Form Stable and certain environment Small to medium size Routine technology, interdependence within functions Goals of efficiency and technical quality Self-contained units Question No: 39 ( Marks: 1 ) - Please choose one

14 In the film industry, separate organizations providing transportation, cinematography, special effects, set design, music, actors, and catering all work together under a studio. The film industry has which of the following structure? Functional structure Matrix structure Self-contained units Network structure In the film industry, for example, separate organizations providing transportation, cinematography, special effects, set design, music, actors, and catering all work together under a broker organization, the studio. The particular organizations making up the opportunity network represent au important factor in determining its success. More recently, disintermediation, or the replacement of whole steps in the value chain by information technology, specifically the Internet, has fueled the development and numbers of network structures. Question No: 40 ( Marks: 1 ) - Please choose one In which of the following setups, employee s involvement is maximum? Parallel Structures High-Involvement Organizations Total Quality Management All setups offer same involvement (from least to most involvement): parallel structures, including cooperative projects and quality circles; high-involvement organizations and total quality management. Question No: 41 ( Marks: 1 ) - Please choose one Which of the employee involvement interventions has structural characteristics like steering committees, multiple-level committees and ad hoc committees? Parallel Structures Total Quality Management High-Involvement Organizations Cooperative Union-management Projects Cooperative Union-Management Projects: Steering committee Multiple-level committees Ad hoc committees Question No: 42 ( Marks: 1 ) - Please choose one

15 Due to which of the following reasons, one can say that TQM (Total Quality Management) and OD (Organizational Development) have similar values? TQM & OD are system-wide. TQM & OD share certain values. TQM & OD depend on planned change All of the given options TQM & OD share certain values. Both are system-wide, depend on planned change, Question No: 43 ( Marks: 1 ) - Please choose one The scores of self-managed work teams on all five core job dimensions of model developed by Oldham & Hackman are tend to be? High Low Negative Zero Question No: 44 ( Marks: 1 ) - Please choose one Job Pathing an HR intervention provides which of the following benefit. Flexible work routine Motivation to excel in career Both A & B (not sure) Both A & B Question No: 45 ( Marks: 1 ) - Please choose one ABC Organization responds administratively by following techniques to influence the environments EXCEPT: Develop an effective mission statement of organization Create scanning units by hiring specialists (not sure) Set objectives, policies, and budgets for organization Creating joint ventures, federations and strategic alliances Question No: 46 ( Marks: 1 ) - Please choose one To respond and influence the environments, organizations employ a number of methods. Which of the following responses are the most common organizational responses to the environment? Administrative Responses The most common organizational responses to the environment are administrative,

16 Competitive Responses Collective Responses All responses are equally widespread Question No: 47 ( Marks: 1 ) - Please choose one Motivated and trained people cannot contribute to enhancing organizational performance if they do not access to information about performance and have no talent on how to use and interpret that information. True False Question No: 48 ( Marks: 1 ) - Please choose one Higher Education Commission (HEC) offered tenure track for teachers and salary is based on qualification and experience. This salary structure is an example of which of the following? Contingent Compensation Contingent compensation figures importantly in most high performance work systems. Such compensation can take a number of different forms, including gainsharing, stock ownership, pay for skill, or various forms of individual or team incentives. Discrimination Compensation Performance Compensation None of the given options Question No: 49 ( Marks: 3 ) Discuss the function of quality of work life. Question No: 50 ( Marks: 3 ) How the individual empower is necessary for shared vision? Question No: 51 ( Marks: 5 ) In Johari window model, the size of all quadrants may or may not of same. For new team member or member within a new team, following different sizes of quadrants were observed. Interpret each area for that particular member. Self Known Unknown Others Known Public Area Blind Area Unknown Area

17 Closed Area Unknown Johari Window Question No: 52 ( Marks: 5 ) Based on value expectancy theory, the ability of rewards to motivate desired behavior depends on few factors. What are those factors? Question No: 53 ( Marks: 5 ) Increase of diversity in sexual and affectional orientation is affecting the way that organizations think about human resources. Which prime sexual orientation diversity is affecting more to organizations and how this diversity can be handled? Paper # 02 FINALTERM EXAMINATION Spring 2010 MGMT628- Organizational Development (alt. code=hrm628) (Session - 1) Question No: 1 ( Marks: 1 ) - Please choose one Which system exhibits an autocratic, top-down approach to leadership? Exploitative authoritative system Exploitative authoritative systems (System 1) exhibit an autocratic, top-down approach to leadership. Benevolent authoritative system Consultative system Participative group system Question No: 2 ( Marks: 1 ) - Please choose one Which of the following in NOT an element of organizational culture? Stated and unstated values Overt and implicit expectations for member behavior Explicit expectation of employees Climate Question No: 3 ( Marks: 1 ) - Please choose one How much time each will invest, when, and at what cost is a critical area to be accessed in which of the following stages of action research model?

18 Problem identification Contracting Unlike other types of contracts, the OD contract states three critical areas: a. What each expects to get from the relationship b. How much time each will invest, when, and at what cost c. The ground rules under which the parties will operate Diagnosis Planning Change Question No: 4 ( Marks: 1 ) - Please choose one Practitioners seeks warm working relationships and in general are more comfortable in non confrontational situations in which of the following practicing styles? The Stabilizer Style The Cheerleader Style The cheerleader practitioner seeks warm working relationships and in general is more comfortable in non confrontational situations. The Analyzer Style The Pathfinder Style Question No: 5 ( Marks: 1 ) - Please choose one If member satisfaction is high, effectiveness will also be high is an example of which of the following organization development practicing style? The Stabilizer Style The Cheerleader Style The assumption being that if member satisfaction is high, effectiveness will also be high. The Analyzer Style The Pathfinder Style Question No: 6 ( Marks: 1 ) - Please choose one Which of the following skill is least likely to be adopted by organization development practitioners to be effective? Intrapersonal skills Interpersonal skills

19 General consultation skills Self assessment skills Question No: 7 ( Marks: 1 ) - Please choose one This organization development process will result in increased customer base. This is an example of which of the following contracting process? Describing Time and Resources Ground Rules Mutual Expectations Question No: 8 ( Marks: 1 ) - Please choose one Procedure of terminating a relationship with client is an example of which of the following contracting process? Describing Mutual Expectations Time and Resources Ground Rules Ground Rules: The final part of the contracting process involves specifying how the client and the OD practitioner will work together. The parameters established may include such issues as confidentiality, if and how the OD practitioner will become involved in personal or interpersonal issues, how to terminate the relationship, Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is the highest level of an organization having open system? Strategy and structure of organization Organizations are open systems and must relate to their environments. They must acquire the resources and information needed to function; they must deliver products or services that are valued by customers. An organization's strategy how it acquires resources and delivers outputs is shaped by particular aspects, and features of the environment. Group designs Individual job design Norms and work schedule Question No: 10 ( Marks: 1 ) - Please choose one Which of the following is the second level in an organization having open system?

20 Divisions, subsidiaries, or strategic business units Group or department Individual position or job Ways of doing job Question No: 11 ( Marks: 1 ) - Please choose one How well the organization has met the expectations of different groups represents which of the following? Input Output Outputs: Third, stakeholder satisfaction reflects how well the organization has met the expectations of different groups. Design components Transformation Question No: 12 ( Marks: 1 ) - Please choose one Employees of company ABC can set their own goals to achieve overall long term objectives of company. This is an example of which of the following task structure? Mutually supported tasks Interdependent tasks Mutually exclusive tasks Self regulatory tasks Question No: 13 ( Marks: 1 ) - Please choose one Coordinating, and evaluating activities are involved in which of the following design components of group? Goal clarity Task structure Group functioning Group functioning therefore involves task-related activities, such as giving and seeking information and elaborating, coordinating, and evaluating activities Group composition Question No: 14 ( Marks: 1 ) - Please choose one Multivariate analysis is used for which type of data?

21 Quantitative Solved & Composed By Muhammad Afaaq Quantitative Tools: Methods for analyzing quantitative data range from simple descriptive statistics of items or scales from standard instruments to more sophisticated, multivariate analysis Qualitative Precise Accurate Question No: 15 ( Marks: 1 ) - Please choose one Which one of the following activities motivate change for effective change management? Describe the core ideology Creating readiness for change In fig 33 Assessing change agent power Activity planning Question No: 16 ( Marks: 1 ) - Please choose one Which one of the following activities involves in management the transition for effective change management? Commitment planning Developing new competencies Provide resources for change Activity planning Managing the Transition:- They identified three major activities and structures to facilitate organizational transition: activity planning, commitment planning and change-management structures. Question No: 17 ( Marks: 1 ) - Please choose one The process of transferring interventions from one system to another is called: Socialization Commitment Reward allocation Diffusion Diffusion:- This refers to the process of transferring interventions from one system to another.

22 Question No: 18 ( Marks: 1 ) - Please choose one How will team building be measured or evaluated This question is asked in which of the following stage of team development meetings? Initiating the team building meeting Setting objectives Setting Objectives: What does the team want to accomplish? How will team building be measured or evaluated? Collecting data Evaluating the team building process Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is not true about groups? Groups often must work with and through other groups to accomplish their goals Groups within the organization often create problems and place demands on each other The quality of the relationships between groups can affect the degree of organizational effectiveness Usually group makes it difficult to accomplish tasks effectively Question No: 20 ( Marks: 1 ) - Please choose one Task specialized departments in organizations are called: Functional departments Organizations traditionally have structured themselves into one of three forms: functional departments that are task specialized; Self-contained units Strategic business departments Matrix structures Question No: 21 ( Marks: 1 ) - Please choose one Which of the following networks represents alliances among a variety of organizations in different markets? An internal market network A vertical market network An inter-market network

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