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1 References ABI - Prometeia (2000) La gestione dei servizi finanziari alle PMI nell'esperienza delle Banche Europee. In: Workshop Comitato Tecnico, January n.26 Abraham JP, Lierman F (1991) European banking strategies in the nineties: a supply side approach. IEF Research Papers in Banking and Finance, n. 8 Airoldi G (1980) I sistemi operativi. Giuffre, Milan Akhavein J, Scott FW, White LJ (2001) The diffusion of financial innovations: an examination of the adoption of small business credit scoring by large banking organizations. The Wharton School Working Paper, May Angelini P, Di Salvo R, Ferri G (1997) Availability and cost of credit for small business: customer relationships and credit cooperatives. Memorandum n. 158, Princeton University, February Angyal A (1969) A logic of systems. In: Emery FE (ed) Systems Thinking. Penguin Books Ltd., Middlesex, England Ansoff HI (1965) Corporate strategy. McGraw-Hill, New York Anthony RN, Dearden J (1984) Management control system. Irwin, Homewood, Illinois Armour HO, Teece DJ (1978) Organization Structure and Economic Performance: A Test of the Multidivisional Hypothesis. In: Bell Journal of Economics, vol. 9 Armstrong P, Marginson P, Edwards P, Purcell J (1998) Divisionalization in the UK: diversity, size and the devolution of bargaining. In: Organization Studies, vol. 19 Arrow K (1974) The limits of organization. W.W. Norton, New York Bank of Italy (2002) Statistical Bulletin IV, Rome Bank of England (1999) Finance for Small Firms, London Baravelli M (1997) Le strategie competitive nel corporate banking. Egea, Milan Baravelli M (2003) Strategia e organizzazione della banca. Egea, Milan Barney J, Ouchi W (1986) Organizational economics: toward a new paradigm for understanding and studying organizations. Jossey Bass, San Francisco Baron DP, Besanko D (2001) Strategy, organization and incentives: global corporate banking at Citibank. In: Industrial and Corporate Change, n. 1 Basel Committee on Banking Supervision (2000) Range of practice in banks' internal rating systems, January Basel Committee on Banking Supervision (2003), The New Basel Capital Accord - Consultative Document, April Bennet M, Hoppermann J (2001) Multichannel banking: European trends. In: Giga Report Berger AN, Udell G (1995) Relationship lending and lines of credit in small firm finance. In: The Journal of Business, July Berger AN, Udell GF (2002) Small business credit availability and relationship lending: the importance of bank organizational structure. In: The Economic Journal, February

2 184 References Berger AN, Frame WS, Miller NH (2002), Credit scoring and the availability, price and risk of small business credit. In: Federal Reserve System Working Papers, April Berman B, Evans JR. (1992) Marketing. MacMillan Publishing Company, London Bloch E (1989) Inside investment banking. Dow Jones Publishing, Homewood, Illinois Boot AW (2000) Relationship banking: what do we know? Journal of Financial Intermediation, January Boot AW, Thakor AV (2000) Can relationship banking survive competition? The Journal of Finance, April Brunner A, Krahnen JP, Weber M (2000) Information production in credit relationships: on the role of internal ratings in commercial banking. In: working paper n. 10, Center for Financial Studies of University of Frankfurt Cairns JC, Davidosn JA, Kisilevitz ML (2002) The limits of bank convergence. In: McKinsey Quarterly, n. 2 Canals J (1997) Universal banking. International comparison and theoretical perspectives. Clarendon Press, Oxford Caselli S (1998) Segmentare per competere nell'offerta dei servizi finanziari alle imprese. In: Economia & Management, n.4 Caselli S (2001a) Corporate banking per le piccole e medie imprese. Bancaria Editrice, Rome Caselli S (2001b) Family small and medium-sized firms' finance and their relationship with the banking system in Italy. In: Small Business, n. 1 Caselli S (2003a) Competitive models of corporate banking and venture capital. In: Caselli S, Gatti S (eds) Venture Capital A Euro-System Approach. Springer Verlag, Berlin London Caselli S (2003 b) La struttura del mercato italiano dei servizi di corporate e investment banking. In: Forestieri G (ed) Corporate & Investment Banking. Egea, Milan Ceccarelli P, Roberts K (2002) I nuovi principi PIMS. Sperling & Kupfer Editori SpA, Milan Chandler AD (1962) Strategy and structure. MIT Press, Cambridge, MA Chandler AD (1977) The visible hand: the managerial revolution in the American business. Harvard University Press, Cambridge, MA Chandler AD (1990) Scale and scope: the dynamics of industrial capitalism. Harvard University Press, Cambridge, MA Channon D (1973) The strategy and structure of British enterprise. Harvard University Press: Cambridge, MA Channon D (1977) British banking strategy and the international challenge. Mac- Millan, London Channon D (1986) Bank strategic management and marketing. John Wiley & Sons Ltd, New York Channon D (1988) Global banking strategy. John Wiley & Sons Ltd., Chichester Clarke PD, Gardener EPM, Feeney P, Molyneux P (1988) The genesis of strategic marketing control in British retail banking. In: The International Journal of Bank Marketing, vol. 6

3 References 185 Cohen WM, Levinthal DA (1990) Absorptive capacity: a new perspective on learning and innovation. In: Administrative and Science Quarterly, vol. 35 Corigliano R (2001) La cultura aziendale della banche e l'attivita di prestito: dalla valutazione del merito creditizio alia gestione del rischio di credito. In: Carretta A (ed) La gestione del cambiamento culturale in banca. Bancaria Editrice, Rome D'Auria C, Foglia A, Marullo RP (1999) Bank interest rates and credit relationships in Italy. In: Journal of Banking and Finance, n. 23 De Laurentis G (1989) Strategic competitive degli intermediari finanziari e information technology. In: Bottiglia R, De Laurentis G, Previati D (eds) Banca e tecnologia: l'information technology come vantaggio competitivo. Egea, Milan De Laurentis G (2001) Rating interni e credit risk management. Bancaria Editrice, Rome De Young R, Hunter WC, Udell GF (2003) The past, present and probable future for community banks. Working Paper, n. 14, Federal Reserve Bank of Chicago Di Antonio M (2002) Controllo strategico e balanced scorecard. Bancaria Editrice, Rome Di Maggio P and Powell W (1983) Institutional isomorphism. In: American Sociological Review, vol. 48 Djelic ML (1998) Exporting the American model: the postwar transformation of European business. Oxford University Press, Oxford Eiglier P, Langerad E (1991) Servuetion. Le marketing des services. McGraw Hill, Paris Eisenhardt K (1985) Control: organizational and economic approaches. In: Management sciences, vol. 31 Eisenhardt K (1989) Agency theory: an assessment and review. In: Academy of Management Review, vol. 14 Eisenhardt K, Galunic DC (1994) Renewing the strategy-structure-performance paradigm. In: Research in Organization Behavior, vol.16 Elsas R, Krahnen JP (2004) Universal banks and relationships with firms. In: Krahnen JP, Schmidt RH (eds) The German Financial System, Oxford University Press, Oxford Ely DP, Robinson KJ (2001) Consolidation, technology and the changing structure of banks' small business lending. In: Federal Reserve Bank of Dallas Economic and Financial Review, First Quarter Emmons WR, Schmidt FA (1998) Universal banking control rights and corporate finance in Germany. In: Federal Reserve Bank of St.Louis Review, July/August Ennew C, Watkins T, Wright M (1991) Marketing financial services. Reid International Books, Oxford Evans P, Wurster T (2000) Blown to bits: how the new economics of information transforms strategy. In: Harvard Business School Press, January Ezzamel M (1992) Business unit & divisional measurement. Academic Press, London.

4 186 References Fabrizi PL (1998) La formazione nelle banche e nelle assicurazioni. Bancaria Editrice, Rome Fama E (1980) Agency problems and the theory of the firm. In: Journal of political economy, vol. 88 Farinha LA, Santos JA (2000) Switching from single to multiple bank lending relationships: determinants and implications. In: BIS Working Paper, n. 83 Feeney P (1989) Euronotes: risk and pricing (unpublished). PhD, University of Wales, Bangor Feldman R (1997) Banks and a big change in technology called credit scoring. In: Federal Reserve Bank of Minneapolis' The Region, September Foglia A, Laviola S, Marullo RP (1998) Multiple banking relationships and the fragility of corporate borrowers. In: Journal of Banking and Finance, n.22 Forestieri G (2003) L'investment banking: origini e sviluppo. In: Forestieri G (ed) Corporate e Investment Banking. Egea, Milan Forestieri G, Capizzi V, Caselli S, Geranio M, Spotorno L, Investment banking e corporate finance in Italia. Nuovi modelli di business e profili professionali emergenti. In: Ricerca Enbicredito Ministero del Lavoro Abi, II Mulino, Bologna, forthcoming Frame WS, Srinivasan A, Woolsey L (2001) The effect of credit scoring on small business lending. In: Journal of Money Credit and Banking, August Frazer G (1985) Plastic and electronic money. Woodhead-Faulkner Galbraith JR (1973) Designing complex organizations. Reading, Addison-Wesley, MA Galbraith JR (1977) Organization design. Reading, Addison-Wesley, MA Galbraith JR (1983) Strategy and organizational planning. In: Human Resource Management, vol. 22 Gardener E (1994) Bank marketing, organization and performance. In: Revell J (ed) The changing face of European banks and securities market. St. Martin's Press Inc., New York Gardener E, Versluijs P (2001) Bank strategies and challenges in the new Europe. European Association of University Teachers of Banking and Finance - Palgrave Macmillan, October Geisst RC (1995) Investment banking in the financial system. Englewood Cliffs, Prentice Hall Granovetter M. (1995) Case revisited: business groups in the modern economy. In: Industrial and Corporate Change, vol. 4 Guillen MF (1994) Models of management: work, authority and organization in a comparative perspective. University of Chicago Press, Chicago, Illinois Hackethal A (2004) German banks and banking structure. In: Krahnen JP, Schmidt RH (eds) The German financial system, Oxford University Press, Oxford Handerson R, Cockburn I (1994) Measuring competence: exploring firm-effects in pharmaceutical research. Strategic Management Journal, vol. 15 Hattrup GP, Kleiner BH (1993) How to establish the proper span of control for managers, In: Industrial Management, November/December

5 References 187 Hill CWL (1988) Internal capital market controls and financial performance in multidivisional firms. In: Journal of Industrial Economics, vol. 37 Hill CWL, Jones GR (1988) Transaction cost analysis of strategic-structure choice. In: Strategic Management Journal, vol. 9 Holland J (2001) The development of the universal corporate bank , WP n. 1 Department of Accounting and Finance, University of Glasgow Hoppermann J (2001) New financial service scenarios will impact architecture. In: Giga Report Hoppermann J (2003) European banks: a functional map as a tool for IT organizations and application strategies. In: Giga Report Hunt D (1995) What future for Europe's investment banks? In: McKinsey Quarterly, n. 1 Johnson HT, Kaplan (1987) Relevance lost, the rise and the fall of management accounting. Harvard Business School Press, Boston Kuhn RL (1990) Investment banking: the art and the science of high-stakes dealmaking. Harper & Row, New York Lawrence PR, Lorsch JW (1967) Organization and environment. Irvin, Homewood, Illinois Leibowitz A, Tollison R (1980) Free riding, shirking and team production in legal partnership. In: Economic Inquiry, vol. 18 Mayer M, Whittington R (1999) Strategy, structure and systemness: National Institutions and Corporate Change in France, Germany and the UK, In: Organization Studies, vol. 20 Mayer M, Whittington R (2000) The European corporation strategy, structure and social science. Oxford University Press, Oxford Mazzotti E, Moneta A (2000) Investment banking, merchant banking e asset management. Franco Angeli, Milan Mendonca L, Nakachem P (1996) Branch banking is not a dinosaur. In: McKinsey Quarterly, n. 1 Mintzberg H (1979) The structure of organizations. Prentice Hall, Englewood Cliffs, NJ Mintzberg H (1983) Structure in fives. Designing effective organizations. Prentice-Hall, Englewood Cliffs Mintzberg H (1994) La progettazione dell'organizzazione aziendale. II Mulino, Bologna Moriarty RT, Kimball RC e Gay JH (1983) The management of corporate banking relationships, Sloan Management Review, Spring Morison I (1994) Organizational change in UK clearing banks: the causes and consequences. In: Revell J (ed) The Changing Face of European Banks and Securities Market. St. Martin's Press Inc., New York Mottura P (1986) Organizational aspects of financial innovation. Economia A- ziendale, vol. 5 Mottura P (1996) Elementi per una teoria della diversificazione nelle banche. In: AA.VV. (eds) Diversificazione e organizzazione dei gruppi creditizi. Egea, Milan

6 188 References Mottura P, Caselli S, Gatti S (2000) I servizi di electronic banking per le piccole e medie imprese. Newfin Universita Bocconi-Unicredito Italiano, Milan Nonaka I, Toyama R, Nagata A (2000) A firm as a knowledge-creating entity: a new perspective on the theory of the firm. In: Industrial and Corporate Change, vol. 9 Norman R (1984) Service management: strategy and leadership in service business. John Wiley & Sons Ltd., New York Penrose E (1959) The theory of the growth of the firm. Oxford University Press, Oxford Petersen M, Rajan R (1994) The benefits of lending relationships: evidence from the small business Data. The Journal of Finance, March Pilati M (1997) La multidivisionale. In: Costa G, Nacamulli R.D.C (eds) Manuale di organizzazione aziendale. UTET, Turin Porter ME (1980) Competitive strategy. The Free Press, New York Porter ME (1985) Competitive advantage. The Free Press, New York Porter ME (1987) From competitive advantage to corporate strategy. Harvard Business Review, vol. 65 Ramanujam V, Vadarajan P (1989) Research on corporate diversification: a synthesis. Strategic Management Journal, vol.10 Revell J (1994) The changing face of European banks and securities market. St. Martin's Press Inc., New York Rumelt R (1974) Strategy, structure and economics performance. Harvard Business School Press, Boston Santomero AM, Babbel DF (1997) Financial markets. Instrument and institutions. Irwin Publisher, Chicago Schmidt RH (2004) Corporate governance in Germany: an economic perspective. In: Krahnen JP, Schmidt RH (eds) The German financial system. Oxford University Press, Oxford Schwizer P (1996) La diversificazione bancaria. Egea, Milan Schwizer P (2000) Evoluzione delle strutture organizzative bancarie verso la flessibilita. Ricerca Newfin Bocconi University, Milan Schwizer P (2000) La trasformazione delle forme di imprese bancaria. Osservatorio Newfin Bocconi University, Milan Schwizer P (2001) La trasformazione delle forme di impresa bancaria. In: Basile I, Anderloni L, Schwizer P (eds) Nuove frontiere delle concentrazioni e delle ristrutturazioni. Bancaria Editrice, Rome Schwizer P (2002) La flessibilita organizzativa in banca. In: Previati D (ed) Verso la banca flessibile. Bancaria Editrice, Rome Scott B (1971) Stages of corporate development. Harvard Business School, Boston Scott B (1973) The new industrial estate: old myths and new realities. Harvard Business Review, March-April Servan-Schreiber JJ (1967) Le Defi American. Denoel, Paris Simon HA (1945) Administrative behavior. Macmillan, New York Smith RC, Walter I (1997) Global banking. Oxford University Press, Oxford

7 References 189 Solomons D (1978) Divisional reports. In: Davidson S, Weil RL (eds) Handbook of cost accounting. McGraw-Hill, New York Strischek D (1999) Credit risk ratings at large U.S. banks, revisited through a visit with the Authors. In: The Journal of Lending & Credit Risk Management, July/August Thompson JD (1967) Organizations in actions. McGraw-Hill, New York Treacy WF, Carey MS (1998) Credit risk rating at large U.S. banks. In: Federal Reserve Bulletin, November Tsoukas H, Chia R (2002) An organizational becoming: rethinking organizational change. In: Organizational Science, vol. 13 Udell GF (1989) Loan quality, commercial loan review and loan officer contracting. In: Journal of Banking and Finance, vol. 13 Vancil RF (1979) Decentralization: managerial ambiguity by design. Dow Jones - Irwin, Homewood, Illinois Wernerfelt B (1984) A resource-based view of the firm. In: Strategic Management Journal, vol. 15 Williamson OE (1970) Corporate control and business behavior: an inquiry into the effects of organization form enterprise behavior. Prentice Hall, Englewood Cliffs, N.J. Williamson OE (1975) Markets and hierarchies: analysis and antitrust implications. The Free Press, New York Williamson OE (1985) The economic institutions of capitalism. Free Press, New York Worthy JC (1959) Big business and free men. Harper & Row, New York Wrigley L (1970) Divisional autonomy and diversification. Harvard Business School, Boston Zikmund WG, D'Amico M (1993), Marketing. West Publishing Company, Minneapolis, MN

8 List of Contributors Corresponding Address Professor Giacomo De Laurentis Institute of Financial Markets and Financial Institutions Bocconi University Via Sarfatti, Milan Italy Stefano Caselli Associate Professor of Banking at Bocconi University, Milan, Italy Professor at Banking and Insurance Department of SDA Bocconi School of Management Giacomo De Laurentis Full Professor of Banking at Bocconi University, Milan, Italy Director of Banking and Insurance Department of SDA Bocconi School of Management Severino Meregalli Professor at Information System Department of SDA Bocconi School of Management Paola Schwizer Full Professor of Banking at Parma University, Parma, Italy Professor at Banking and Insurance Department of SDA Bocconi School of Management Ozlem Yildirim Ph.D. in Business Administration, Master in International Economics and Management, SDA Bocconi School of Management

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