ISO 9001:2008 & 27001:2005 CERTIFIED. A New Paradigm in Health & Life Insurance Auxiliary Services BENEFIT GUIDE & NETWORK HOSPITAL LIST

Transcription

1 ISO 9001:2008 & 27001:2005 CERTIFIED A New Paradigm in Health & Life Insurance Auxiliary Services BENEFIT GUIDE & NETWORK HOSPITAL LIST For latest GIPSA PPN update please visit our website: Customer Care No

2 E-Meditek (TPA) Services Ltd. (EMSL) takes pleasure in welcoming you as an enrolled member. Our benefit administration services as Third Party Administrator comes to you on behalf of your insurer. We assure you to offer our quality service under the referred health insurance cover. This benefit Guide, EMSL member I.D. card and directory of Network Hospitals (NSPs) are part of our welcome kit, please make sure that you carefully read the benefit guide and understand the procedure for availing the policy benefits. In case you intend to know more about us, please log on to our website:- The interactive website provides all the useful information including benefit, claims, past history and balance status as registered with us. EMSL ID may be used as your initial user name and password to log in. You may also call us at our toll free number: IDENTITY CARD EMSL ID card has been issued to you for identification purpose only. It should not be construed as an authorization to the hospital to precede the treatment; however network hospitals may admit the person as per their practice, pending authorization from us. The card should not be understood, considered, accepted, presented or transacted as a credit card. It is advised to check your previous policy details as registered with us and in case you have additional information that you would like to register with us, please forward the copies to any of our branch office. EMERGENCY HOSPITALIZATION AT NETWORK HOSPITAL Cashless hospitalization facility is available only at Network hospital that enables the beneficiary to obtain admission and take the necessary treatment at the selected hospitals subject to an Authority letter (Pre-Authorization Letter) from EMSL. The Authority letter or Pre-Authorization letter may be obtained against submission of duly completed cashless request form. The certificate will authorize the hospital to provide the reported treatment for the stated ailment, which shall be limited to the defined cost in the certificate. PLANNED HOSPITALIZATION AT NETWORK HOSPITAL In case of procedure like major/minor operations, delivery of child (where maternity benefits are covered), Pre-Authorization Letter (PAL) is required to be obtained from EMSL at least 72 hrs before but not before 30 days. The procedure to obtain is same as in the emergency hospitalizations. IMPORTANT INSTRUCTIONS FOR PRE-AUTHORIZATION 1. EMSL fax number for sending the cashless request form: (24-HR) 2. Cashless request form can be downloaded from our website: you may also collect it from any of our branches or by simply sending a mail to customercare@emeditek.com. 3. Incase cost of the proposed treatment exceeds the authorized amount, new PAL is required to be obtained to validate the additional amount. 4. If diagnoses or proposed treatment path changes for any reasons, it is important that a fresh PAL is obtained on the basis of new medical inputs.

3 5. Please ensure that the cashless request form is completed by treating doctors 6. Incomplete request form shall not be considered for the purpose. DENIAL OF CASHLESS FACILITY (A) CONDITIONS WHERE A CASHLESS REQUEST MAY BE DENIED. a) Where sufficient medical/ past insurance details are not available. b) Where the reported symptoms/ available medical inputs are inadequate/ incomplete to determine the liability of the insurer. c) Where the intimation of claim/ hospitalization has not been given in time i.e. immediately in emergencies or 72 hrs advance in planned hospitalizations. d) Where any information had been concealed or misrepresented in the proposal form available on record. e) Where the reported ailment/ treatment is excluded under the policy. f) In case personal information, policy and/or coverage description differ with records registered with us. g) Where the admission is of less than 24 hr durations unless specifically exempted in the policy. h) Where the initial admission is for checkups, diagnosis including MRI, CT SCAN or other tests unless specifically exempted in the policy. (B) QUALIFICATION OF TREATMENT AGAINST DENIAL Denial/ rejection of the cashless request does not mean denial of treatment or rejection of claims; the insured retains the right to get the treatment within his capacity at his own cost and submit his claims for consideration as re-imbursement case. EMSL shall re-consider all such claims on the basis of additional medical and policy related inputs that may be provided by the insured at the time of claim for reimbursement. NON-CASHLESS/ NON-NETWORK CLAIMS All claims where cashless facility has not been availed, pre-authorization request has been denied or treatment has been availed at a non-network hospital are required to be settled directly with the hospital. These claims may be submitted to EMSL for settlement on reimbursement basis. It is important that all the relevant documents in original of the claims as described hereunder are forwarded to EMSL. Incomplete documentation may delay the settlement of your claim. 1. All doctors prescriptions including pre & post hospitalization treatment. 2. All test/ investigation reports along with the prescription of the Doctor. 3. All cash memos and bills for medicines. 4. All hospital bills with supporting receipts. 5. Discharge summary of the hospital. 6. A duly filled claim form along with a signed discharge voucher. 7. Package break-up (if applicable). 8. Copy of ID card. 9. Copy/ copies of previous insurance policies.

4 10. Registration certificate of the hospital or an undertaking from the hospital on the prescribed format stating that the said hospital fulfills the qualification of Hospitals as has been defined in the policy. GENERAL It is important to know that: All claims where cashless has not been requested to be informed to EMSL immediately as described in the policy. All claims that have not been intimated within the stipulated time limits under the policy may not be considered for settlement and are subject to repudiation. EMSL shall not be responsible for availability, quality and clinical outcomes of the treatment. Insured is not bound to take the treatment only at the network hospitals, the network hospital list is only for reference and extending the cashless facility. EXPENSES NOT COVERED Following expenses are not covered in the insurance policy: a) Admission charges, b) Extra bed charges for attendant, c) Expenses on luxury items unless within the room package, d) Telephone expenses, e) Expenses on vitamins, tonics if not directly related with the treatment, f) Food & beverages for attendant, g) Xerox/ certifying charges if any, h) Sanitary items, i) Vaccination charges etc. j) Expenses of external aid e.g. spectacles, hearing aids, crutches etc. k) Pre & post hospitalization expenses in excess of defined period under the policy or, l) Any other expenses as specified under the policy, m) Cost of treatment that has been specifically or otherwise excluded under the policy. The above list is not exhaustive. For details please refer to the policy document.

5 CUSTOMER CARE SERVICES In case, of any queries or require assistance during hospitalization/ claims processing feel free to contact us at our toll free number. We offer 24*7*365 days support through our multi-lingual Customer Care Centre. 24 Hrs Helpline: Toll Free No. : Fax Number: ID: customercare@emeditek.com Website: Details of dealing offices are given below: 1. Ahmedabad E-Meditek (TPA) Services Limited 709,7th floor, Sakar-5, Behind Natraj Cinema, Ashram Road, Ahmedabad. Gujarat Pin code: Ph: emslahmedabad@emeditek.com 3. Baroda E-Meditek (TPA) Services Limited 101,La-citadel complex, 30 /Nutan bharat society, Alkapuri, Baroda, Gujarat Pin code: Ph: emslbaroda@emeditek.com 5. Chennai E-Meditek (TPA) Services Ltd, New no.169 Old no.76, 3rd floor, (Above Bank of Baroda) TTK Road, Alwarpet, Chennai, Tamil Nadu Pin code: Ph: emslchennai@emeditek.com 7. Hyderabad E-Meditek (TPA) Services Limited Plot # 45, Union Bank Of India Colony, Road # 3, Banjara Hills, Hyderabad Andhra Pradesh Pin code: Ph: emslhyderabad@emeditek.com 2. Bangalore E-Meditek (TPA) Services Limited 207, Level 2, Prestige Center Point Cunningham Road, Bangalore, Karnataka Pin code: Ph: emslbangalore@emeditek.com 4. Chandigarh E-Meditek (TPA) Services Limited SCO 56, 1st Floor, Entry from front side, Sector 30-C, Chandigarh Pin code: Ph: emslchandigarh@emeditek.com 6. Guwahati E-Meditek (TPA) Services Limited 148, GNB Road, Saif Enclave, 1st Floor (Opp.Guwahati Press Club), Ambari, Guwahati, Assam Pin code: Ph: emslguwahati@emeditek.com 8. Indore E-Meditek (TPA) Services Limited 314, Orbit Mall, 3rd floor, , Scheme NO.54,P.U. 4 A.B.Road, Indore, Madhya Pradesh Pin code: Ph: emslindore@emeditek.com

6 9. Jaipur E-Meditek (TPA) Services Limited 307, 3rd floor, Paradise Appt. Sarojini Marg, C-Scheme, (Behind Hotel Park Prime) Jaipur, Rajasthan Pin code: Ph: Kolkatta E-Meditek (TPA) Services Limited Room no.6, 8th Floor, Shantiniketan Building, 8 Camac street, Kolkata West Bengal Pin code: Ph: emslkolkatta@emeditek.com 13. Mumbai E-Meditek (TPA) Services Limited 208/209 Turf Estate, Off Dr.E.Moses Marg, Behind Mahalakshmi Satation, Mahalakshmi Mumbai, Maharashtra Pin code: Ph: Fax: emslmumbai@emeditek.com 15. Pune E-Meditek (TPA) Services Limited Office no. 101, Akruti Sankal, C.T.s no & 2059, Sadashiv Peth, Pune Maharashtra Pin code: Ph: emslpune@emeditek.com Corporate Office: E-Meditek (TPA) Services Limited Plot No.- 577, Udyog Vihar, Phase - V Gurgaon, Haryana Pin Code: Ph: Fax: Toll Free no: customercare@emeditek.com 10. Kochi E-Meditek (TPA) Services Limited 35/292, 1st Floor, Challirickal Building, Pottakuzhi Road, Pereparambil Lane, Mamangalam, Palarivattom Post, Kochi Kerala Pin code: Ph: emslkochi@emeditek.com 12. Lucknow E-Meditek (TPA) Services Limited 314, 3rd Floor, Saran Chambers - 2, 5 Park Road, Luck now Uttar Pradesh Pin code: Ph: emsllucknow@emeditek.com 14. New Delhi E-Meditek (TPA) Services Limited, 518 (5TH Floor),Indra Prakash Building,21, Barakhamba Road New Delhi Pin code: Ph: emsldelhi@emeditek.com 16. Surat E-Meditek (TPA) Services Ltd Room No:- 712 City Centre,8th Floor, Nr Sosyo Cirlce, Udhna Magdalla Road Surat, Gujarat Pin code: Ph: emslsurat@emeditek.com Note: For updated list of Branches, please refer our website

7 Customer Service Touch Points: 1. Mobile Application Download EMSL Mobile Application to access the following Services: o o o o o o o View E-card Claim Intimation Track your claims Status View Communication letters View Profile View Policy Details View Enrolled Profile/s Search Network Hospital Contact details To download EMSL Mobile Application please follow the below steps: Android users can download application from Android Market (Google Play) Iphone users can download application from App store Blackberry users can download the app from Blackberry world or SMS: emslmobile to Pull SMS Service to access the information on your mobile: For Claim status, SMS: Claim<space><claim no> to For Ecard, SMS: Ecard<space><card no> to To Intimate Claim, SMS: Intimation<space><policy no> to To download Benefit guide, SMS: EBOOK to To download Claim Form, SMS: CLAIMFORM to You can also get the desired information from our website. Visit for the same or us at customercare@emeditek.com. You may also call us at 24*7*365 Customer care support for any assistance: Helpline numbers Toll Free No: Or Fax at:

8 Frequently Asked Questions (FAQ s) 1) What is claim intimation? Answer: Claim intimation is the notice of hospitalization/admission which is required to be sent to any centre of E-Meditek in writing through letter/fax/ , 48hrs prior to planned hospitalization or within 24hrs in case of emergency hospitalization. The claim intimation should include all the relevant details like Name of Patient, age, gender, contact details, diagnosis, name-address-contact details of the Nursing home/hospital, date of admission along with a copy of Admission Note of the treating doctor. 2) Where do I submit the document? Answer: You can submit the documents to the nearest E-Meditek branch (branch details has been provided in benefit guide book) OR You can send the documents to E-Meditek head office at the following address, E-Meditek (TPA) Services Ltd. Plot No.- 577, Udyog Vihar, Phase - 5 Gurgaon, Haryana ) What I have to do for availing cashless hospitalization facility? Answer: In case of planned hospitalization, E-Meditek should be informed 48 hrs in advance, through the duly filled-in/ Pre Authorization form (available at E-Meditek website/ at the TPA desk of the concerned hospital). Ensure that the Pre Authorization Form is signed by the member and the treating doctor. Your claim would be assessed as per terms and conditions of the policy by the insurer and a letter of authorization will be issued to the hospital authorizing treatment. In case of emergency hospitalization/admissions, the concerned hospital is required to send the request for Authorization for cashless hospitalization to E-Meditek with in 24 hrs of hospitalization/admission. Once E-Meditek authorizes the concerned hospital, the cashless treatment through an Authority letter, you are not required to pay the hospital up to the amount which has been sanctioned by the said authority letter. E-Meditek will pay your hospital bills up to the amount authorized in the Authority Letter only. 4) What is the time limit for claim submission for reimbursement in case of hospitalization? Answer: All the claim documents should be submitted within 30 days from the date of discharge from the hospital to any nearest E-Meditek Branch Office or Head Office. 5) Where can I avail cashless hospitalization facility? Answer: You can avail the cashless hospitalization facility in the Hospital mentioned in the guidebook under the head "List of empanelled hospitals for cashless hospitalization under TPA". The updated list of such empanelled hospitals may also be seen at the TPAs website ( 6) What are the documents required to be submitted for claiming reimbursement for hospitalization? Answer: Kindly submit the following documents for processing your claim. 1. Duly filled-in claim form 2. Original discharge card 3. Original hospital bill 4. Original hospital bill payment receipt, and all the prescriptions. 5. Original investigation reports 6. Medicine Bills 7. ECS form duly filled-in along with the cancelled cheque. 7) Whom do I contact in case of any grievance? Answer: In case of any grievance you may get in touch with the local branch office of E-Meditek or

9 you can contact Head Office of E-Meditek on: 1) 24 Hrs Helpline: ) Customer Care Help line (Toll Free No): ) 4) Or you may Fax on: ) What do you mean by Pre-Hospitalization & Post hospitalization? Answer: The Pre hospitalization period is 30 days prior to Hospitalization and Post Hospitalization period is up to maximum of 60 days from the date of discharge from the Hospital. 9) What is the procedure for claiming reimbursement for Pre hospitalization as well as Post hospitalization period? Answer: The expenditure incurred during 30 days prior to Hospitalization (Pre hospitalization) and 60 days from the date of discharge from the Hospital (Post Hospitalization), for the treatment of a particular disease for which Hospitalization takes place, is considered for reimbursement. This along with the claim form and prescriptions, medicine bills, investigation reports, investigation advices should be submitted. 10) My Spouse cannot sign on claim form can she give left hand thumb impression on Claim form? Answer: Yes, she/he can fill the claim form with left hand thumb impression on Claim form and submit the documents. 11) Are only diagnostic test covered? Answer: Diagnostic tests which are not consistent with line of treatment are not payable at all. However, Charges for diagnostic test consistent with or incidental to the diagnosis and IPD treatment of the positive existence or presence of any ailment, sickness or injury are payable. 12) What do I need to do at the time of discharge in case of a cashless facility? Answer: You need to sign your bills, fill up a claim form and sign the same, leave all your investigation/diagnostic reports and X-ray/ultrasound films etc. with the Hospital. The hospital authorities will send the documents to us for assessment and payment. 13) What are the details on ECS Payments? Answer: Electronic clearance system is process where the amount is directly transferred to claimant's account. Claimant needs to fill in the ECS form available on our website ( or avail it from our branches. Once duly filled they can send the document to the branch or Head office along with a cancelled cheque. 14) What is the process of availing cashless facility in the hospital? Answer: In case of a planned hospitalization, client needs to inform E-Meditek 28 Hrs in advance by faxing us the pre-authorization form (form on Website) signed by the treating doctor. Your claim would be assessed in the light of the policy issued to you by your insurance company and a letter of authorization will be issued to the hospital authorizing the patient's treatment. In case of an emergency the hospital will fax the pre-authorization letter. Once the Authority letter is sent to the hospital from E-Meditek, you need not pay to the hospital. E-Meditek will pay your hospital bills up to the amount authorized in the Authority letter. 15) What are the formalities to be followed after discharge of patients in case of reimbursement facility? Answer: You need to follow the below mentioned process. Completely fill the claim form with address and contact number of the claimant Discharge Summary of the hospital in original mentioning the following:

10 o Date of Admission o Date of Discharge o Final Diagnosis o Disease since when------with original first consultation paper o Treatment provided o Condition on discharge Final Hospital Bill The complete breakup of the final hospital bill (breakup of medicines given, laboratory tests) The receipt of payment in lieu of the final hospital bill All the investigation reports (e.g. blood test reports, X ray films and reports, MRI films and report)---whichever applicable. All the bills/receipts for which claimant is claiming. All the prescriptions, medicine bills and the investigations report All past policy copies if any Documents should be submitted to E-Meditek, within 15 days of discharge from the hospital. All the above documents have to be submitted in original and have to be couriered to the nearest E-Meditek office. 16) What are our rights and duties as a policy holder to the hospitalization? Answer: Rights You have a right to be treated in any duly registered hospital of your choice as per Policy terms & conditions You have a right to know the status of your claim and if your claim has been found admissible you have a right to be paid You have a right to represent to us or to the insurance company in case you disagree on any matter Duties Inform E-Meditek in case of an admission (Intimate your claim) as per Policy terms & conditions Provide complete and correct information as required by your treating doctor who would in turn provide the same to E-Meditek Send all relevant documents to EMSL. Please quote your policy number/card number. 17) On hospitalization, what is the time frame for intimation to the TPA or the Insurance Company? Answer: You are required to intimate the TPA or your insurer within 24 hours of hospitalization. 18) What is the time frame for submitting your reimbursement claim after getting discharge from the hospital? Answer: You are required to submit your reimbursement claims within 15 days from the date of discharge. 19) In case we get treated in a non-network hospital, where should we lodge our claims? Answer: You can lodge your claims at our office at Plot No. 577 Udyog Vihar Phase V, Send your intimation to intimation@emeditek.com or call us at on a 24x7 basis. If your

11 claim is found admissible, it shall be paid within 15 days of receipt at our end. 20) Can medical costs be reimbursed from day one of the cover? Answer: Typically there is a waiting period of 30 days, within which no claims by the insured are entertained by the insurer. This waiting period may vary from one insurance company to insurance company. We strongly recommend you to read your policy document carefully and clarify the matter with your insurance agent. 21) If we have a health insurance policy in Mumbai, can we make a claim in case of Transfer to Delhi? Answer: Yes you can, all health insurance policies are valid across the country. 22) Is there a minimum time limit for stay within the hospital under the health insurance plan? Answer: Typically, the insured can make a claim if his/her hospitalization is more than 24 hours. However, for certain treatments, such as dialysis, chemotherapy, eye surgery, etc, the stay could be less than 24 hours. 23) How can I view my profile detail on E-Meditek Web site? Answer: Login to E-Meditek s website ( click on the User login option at right hand side corner of the website, to proceed enter your user name and password in the given option. 24) How to download the E-Card from web site? Answer: Login to and click User login Select card holder option Put your User Name and Password in the given option Click Proceed to enter in user domain Click on membership card to download your TPA E-Card 25) Where and how to check network provider list? Answer: Please visit click on network provider if you are a corporate policy holder. For individual policy holders you have to click on PPN List (GIPSA) Select the hospital name Select the state name Select the city name and search to get the status of desired hospital 26) How to enroll dependents name under Mediclaim insurance policy? Answer: To enroll the dependent's name under the Mediclaim policy You must directly contact the insurance company The insurance company will forward the endorsement letter (for adding dependents) to E- Meditek Then E-Meditek will add their dependents name(s) under his policy. 27) How to correct mistake in TPA Card? Answer: If there is any mistake in TPA card like: Name, Gender, Age, Photo etc, you can send an e- mail to customercare@emeditek.com for correction and also you can call us on , informing the customer care department to make the requisite changes. 28) How to correct mistake in policy? Answer: If there is any mistake in policy like name/age/gender/address etc, you need to contact the insurance company; they will forward us the endorsement letter for the necessary correction. After

12 receiving the endorsement letter from the insurance company, E-Meditek will make corrections in the requisite field. 29) Can we claim medical expenses incurred before and after the hospitalization? Answer: Yes, under the Mediclaim policy, medical expenses from the date of admission before 30 days will be incurred as a pre-hospitalization and from the date of discharge after 60 days will be incurred as a post-hospitalization. 30) What are pre-existing diseases? Answer: Before taking Mediclaim policy if there are any existing diseases before taking the policy, these diseases are classified as pre-existing diseases. 31) What are the Non-Mediclaim expenses? Answer: The non-mediclaim expenses are mentioned as below: Admission charges Extra bed charges for attendant Telephone expenses Food and beverage charges for attendant Vaccination & Dietician charges etc. Cotton & some internal injection and bandage charges etc. Some other charges not payable under the Mediclaim policy terms & conditions 32) In case a person has a corporate policy but he has resigned from the corporate last week, can he take the treatment benefit from this policy? Answer: After tendering his/her resignation, client cannot continue this policy - it will lapse once we receive the from his/her HR dept regarding the employee's resignation from the company.

13 Andhra Pradesh Sr # NSPName NSPCity NSPTel 1 Aditya Nursing Home Adoni United Nursing Home Amalapuram V. N. NURSING HOME (Venkata Narasu Nursing Home) Amalapuram Snehalatha Hospitals (Ananthapur) Ananthapur Sri Prakash Eye Hospital Anantpur AASHA HOSPITAL Anantpur Dr. Akbar Eye Hospital Anantpur Abhaya Kidney Care Multispeciality Hospital Anantpur Dr. Y. S. R. Memorial Hospitals Anantpur Jayabharthi Multispeciality Hospital Bhadrachalam Jnanananda Retina Foundation Pvt. Ltd. Bhimavaram Madhu Chalapathi Urological Hospital Bhimavaram Krishna Hospital Bhimavaram /88 14 Sri Lakshmi Hospital Bhimavaram Ravi Nursing Home Chirala Rajyalakshmi Hospital Chirala Srilatha Modern Eye Hospital & Research Centre Chittoor Ravi Nero & Emergency Hospital Chittoor Lotus Emergency Hospital Chittoor Dr. Agarwals Eye Hospital, Chittoor Chittoor Apollo Hospitals Chittoor Spandana Hospital Dharmavaram ASRAM HOSPITAL (ALLURI SITARAMA RAJU ACADEMY OF MEDICAL SCIENCES ) LIST OF EMPANELED HOSPITALS Eluru Kay Vee Hospital Eluru Swaruparani Nursing Home Eluru Annapurna Multispeciality Hospital Gudivada Sri Sai Ratna Eye Care Centre Gudivada Sri Rama Nursing Home Gudivada Coastal Care Hospital Guntur Ahalya Nursing Home Guntur Prasanthi Multispeciality Hospital Guntur Tulsi Multispeciality Hospital Guntur Amma Children`s Hospital Guntur Nandanaa`s Multicare Hospital Guntur Sri Ramchandra Childrens & Dental Hospital Guntur Lakshmi Srinivasa Hospital (Eye & Gynaec) Guntur Sri Bhavani Nursing Home Guntur Lalitha Super Speciality Hospital (p) Ltd. Guntur ASWINI HOSPITAL Guntur R.K. EYE CENTRE Guntur

14 41 Yashaswi Hospital Guntur Karumuri Super Speciality Hospital Pvt. Ltd. Guntur Dr. Sajja Chandramouli Hospital Guntur SRAVANI HOSPITAL Guntur Dr. Anjireddy Multispeciality Hospital Pvt. Ltd. Guntur Bayya Ent Hospital & Research Centre Guntur B. M. R. HOSPITALS Guntur Dhulipalla Hospital Guntur Vijaya Eye Hospital Guntur Sankara Eye Hospital (A Unit of Sri Kanchi Kamakoti Medical Trust) Guntur Guntur City Hospitals Guntur ST. JOSEPHS HOSPITAL, GUNTUR Guntur Sri Krishna Institute of Medical Science Heart Kidny Trauma & Multispecialty Hospital SANJIVI ORTHOPAEDIC & PHYSIOTHERAPY CENTRE Guntur Guntur Max Balaji Cancer Care Centre Guntur Padmavathy Super Speciality Hospital Guntur Guntur Cancer Care Centre Ltd Guntur Balaji Cancer Care Centre Guntur Health Hospitals Guntur Sri Geetha Netralaya Guntur NRI General Hospital(NRI Academy of Sciences) Guntur Ramakrishna Memorial Nursing Home Guntur Vasan Eye Care Hospital (Guntur) Guntur Sri Vijaya Sai Hospitals Guntur Aruna Hopspital Guntur Pramoda Hospital Hanamkonda Laxmi Narasimha Hospital Hanamkonda ,22 68 Jaya Hospital Hanamkonda Sree Thirumala Medicare And DRC Pvt. Ltd. Hanamkonda Vaatsalya Hospital (Hanamkonda) Hanamkonda Sai Care Hospital Havmakanda Kamineni Hospital,Basheer Bagh Hyderabad Whitus Hospital ( A Unit of Sri Shikhara Hospitals India Pvt. Ltd.) Hyderabad Suncity Nursing Home Hyderabad Praja Sai Hospital Hyderabad Javelin Hospitals Hyderabad Dr. Nirmala Maternity Orthopaedic & General Hospital Hyderabad Dr. Rao`s E. N. T. Super Speciality Hospital Hyderabad Koya Health Care Hyderabad Vijaysree Hospital Hyderabad Maxcare Medical Centre & Clinies Pvt. Ltd. Hyderabad

15 82 Ramdev Hospital Hyderabad ADR Hospital Hyderabad Sri Aurobindo Nethralaya Hyderabad Maxivision Laser Center Pvt. Ltd. (Madhapur) Hyderabad Maxivision Laser Centre Pvt. Ltd. (Begumpet) Hyderabad Sri Narmada Hospital Hyderabad Lions Club of Hyderabad Sadhuram Eye Hospital Hyderabad Chandamama Hospital Hyderabad Little Stars Childrens Hospital Hyderabad Sai Krishna Multispecialty Hospital Hyderabad Raja Hospital Hyderabad NICE Hospital for Newborns & Children Hyderabad Sai Sanjeevini Hospital Hyderabad Ragi Hospital Hyderabad Sowmya Childrens Hospital Hyderabad Vijaya Hospital, Hyderabad Hyderabad Dr. P. Siva Reddy Eye Hospital Hyderabad Matrix Hospital ( A Unit Of Savgorovijay Hospital Pvt. Ltd.) Hyderabad Rajya Lakshmi Hospital Hyderabad Archana Multi Speciality Hospital Hyderabad Maxivision Laser Center Pvt. Ltd. ( Dilsukhnagar ) Hyderabad Maxivision Laser Centre Pvt. Ltd. ( Somajiguda) Hyderabad Maxivision Laser Centre Pvt. Ltd. ( KPHB Colony ) Hyderabad Sri Mahalaxmi Eye Hospital Hyderabad Prema Eye Care Centre Hyderabad Satya Sai Bhavani Hospitals Pvt Ltd Hyderabad Mediciti Hospitals Hyderabad Medwin Hospitals Hyderabad PRIME HOSPITAL (A UNIT OF SAINATHA MULTISPECIALITY HOSPITAL PVT. LTD.) Hyderabad CARE HOSPITAL,Nampally,Hyd Hyderabad DRISHTI EYE CENTRE,Hyderabad Hyderabad POOJITHA HOSPITAL Hyderabad SWAROOPA MULTI SPECIALITY HOSPITAL Hyderabad CHALLA EYE CARE CENTRE Hyderabad PRASAD HOSPITAL, Hyderabad Hyderabad Swapna healthhcare Hyderabad APOORVA HOSPITAL Hyderabad L. V. PRASAD EYE INSTITUTE Hyderabad CDR HOSPITAL,Domalguda,Hyd Hyderabad CDR HOSPITAL,Moujam Jahi,Hyd Hyderabad Nirmala Maternity & Orthopedic Hospital Hyderabad

16 123 SAGARLAL MEMORIAL HOSPITAL & MATADIN GOEL RESEARCH CENTRE Hyderabad GURU NANAK CARE HOSPITAL Hyderabad Cdr Hospital,Hyderguda Hyderabad Apollo Hospitals,Hyderabad Hyderabad CDR HOSPITAL,Punjagutta,Hyd Hyderabad Mythri Multispeciality Hospital Hyderabad ADITYA HOSPITAL Hyderabad Sai Vani Hospital Hyderabad Woodlands Hospital Hyderabad Raghavendra Hospital Hyderabad MAA Hospitals Pvt. Ltd. (Unit : Vasavi ENT Institute) Hyderabad Image Hospitals and Super Speciality Centre Hyderabad BIBI GENERAL HOSPITAL & CANCER CENTRE Hyderabad HYDERABAD NURSING HOME P. LTD. Hyderabad POOJA HOSPITAL, Hyderabad Hyderabad REMEDY HOSPITAL Hyderabad UDAI Hospitals Pvt ltd. Hyderabad Ark Hospital Pvt. Ltd. Hyderabad YASHODA SUPER SPECIALITY HOSPITAL, SAMJIGUDA Hyderabad HYDERABAD KIDNEY & LAPAROSCOPIC CENTRE Hyderabad RAGHAVA HOSPITAL Hyderabad AYUSH HOSPITAL,Hyderabad Hyderabad YASHODA SUPER SPECIALITY HOSPITAL, HYD Hyderabad NIGHTINGALE HOSPITAL Hyderabad CLEAR VISION EYE HOSPITAL Hyderabad BHAGWAN DEVI HOSPITAL Hyderabad MAMATHA HOSPITAL Hyderabad RAINBOW CHILDRENS HOSPITAL, Hyderabad Hyderabad SRI SRINIVASA HOSPITAL Hyderabad Konark Hospitals Hyderabad Vijaya Nursing Home Hyderabad Anupama Hospital Hyderabad NARAYANA HRUDAYALAYA HOSPITALS Hyderabad Apollo Emergency Hospital, Hyderguda Hyderabad Vasavi Hospitals Hyderabad Sathya Kidney Centre Hyderabad Chaithanya Multispeciality Hospital Hyderabad Sudha Hospital Hyderabad PRAGNA HOSPITAL Hyderabad Aware Global Hospital Hyderabad Sigma Hospitals Hyderabad

17 164 Adavally Damodar Reddy Memorial Hospital Hyderabad INNOVA CHILDRENS HEART HOSPITAL Hyderabad Dr. Ramayyas Urology Nephrology Inst. & Hospital PVT LlTD. Hyderabad CHALLA HOSPITAL Hyderabad Dr. Akbar Eye Hospital Hyderabad Susrutha Hospital Hyderabad Shree Hrishi Keshaya Hospital Hyderabad Apollo Emergency Hospital-Kukatpally Hyderabad Omega Hospitals Hyderabad Apollo DRDO Hospital Hyderabad Xenia Hospitals Hyderabad DR. SREEDHARS KIDNEY & MULTISPECIALITY HOSPITAL Hyderabad B. K. R. HOSPITAL Hyderabad SAI RAM MULTISPECIALITY HOSPITAL Hyderabad USHODHAYA HOSPITAL FOR BLOOD DISORDERS Hyderabad HOPE CHILDRENS HOSPITAL Hyderabad Mythri Hospital, Mehdipatnam Hyderabad Majestic Hospital Hyderabad R. R. Hospitals Hyderabad Nephrocare Health Services Pvt. Ltd. Hyderabad Peoples Hospital Hyderabad Poulomi Hospital Hyderabad Sai Durga Multispeciality Hospital Hyderabad Usha Mullapudi Cardiac Centre Hyderabad Uppal Industrial Employees Health Care Centre Hyderabad Shree Jayakrishna Hospital Hyderabad Ram Hospital Hyderabad Dr. Agarwal`s Eye Hospital, (Dilshuk Nagar) Hyderabad TANVIR HOSPITAL Hyderabad SREE SRINIVASA ENT CARE & RESEARCH CENTRE Hyderabad J. J. HOSPITAL Hyderabad Indo - American Cancer Institute & Research Centre Hyderabad Remedy Hospitals Hyderabad Nova Ent Hospital Hyderabad Avani Eye Hospital Hyderabad Sai Venkateshwara Hospital Hyderabad Jessy Maternity And General Nursing Home Hyderabad Navya Hospitals Hyderabad Asha hospital Hyderabad LK HOSPITALS PVT. LTD. Hyderabad MICROCARE ENT HOSPITAL AND RESEARCH INSTITUTE Hyderabad

18 205 NEST CHILDRENS HOSPITAL Hyderabad SWARUP EYE CENTRE Hyderabad MAHESH HOSPITAL & RESEARCH CENTRE Hyderabad Femina Women`s Hospital Hyderabad Ikon Hospital Hyderabad MANJU SUDHA HOSPITAL Hyderabad Neoretina Eye Care Institute Hyderabad VIGNESH NURSING HOME Hyderabad LOTUS CHILDRENS HOSPITAL (A DIVISION OF RELIANCE MEDICARE LTD.) Hyderabad JAGADAMBA HOSPITALS (P) LTD. Hyderabad SRI SHANKARA NETHRALAYA Hyderabad Axon Hospitals Hyderabad Ravi Hospital Hyderabad Olive Hospital Pvt.Ltd. Hyderabad Asian Institute Of Gastroentrology Hyderabad WOCKHARDT HEART CENTRE Hyderabad Kamineni Hospitals Hyderabad Sumana Hospital Hyderabad Sri Laxmi Multispeciality Hospital Lap & Research Centre Hyderabad SHREE NURSING HOME, Hyderabad Hyderabad G. B. R. HOSPITAL Hyderabad MYTHRI HOSPITAL Hyderabad KAMINENI HOSPITALS PVT. LTD. Hyderabad Anand Vitero Retina Institute (p) Ltd. Hyderabad KAVYA NURSING HOME Hyderabad Leela Hospital Hyderabad Neelima Hospital Hyderabad Vasan Eye Care Hospital, Himayath Nagar Hyderabad Eashwar Lakshmi Hospital Hyderabad Aravind Eye Hospital, Hyderabad Hyderabad Bhaskara Multi Speciality Hospital Hyderabad BRISTLECONE HOSPITALS PVT LTD Hyderabad GLOBAL EYE AND LASER HOSPITAL PVT LTD Hyderabad Venus Multispeciality Hospital Hyderabad Krishna Sai Multispeciality Hospital Hyderabad Anvitha Hospital Hyderabad The Deccan Hospitals-Hyderabad Hyderabad Bapuji Maternity & Nursing Home Hyderabad Sowmya Hospital Hyderabad SURYA HOSPITAL, Hyderabad Hyderabad NEO VISION EYE CARE & LASER CENTER Hyderabad BHAVYA HOSPITAL Hyderabad

19 247 Indus Hospitals Hyderabad GLOBAL HOSPITALS (A Unit of Ravindranath GE Medical Associates Pvt. Ltd.) Hyderabad PRERANA HOSPITAL Hyderabad SAGAR HOSPITAL, Hyderabad Hyderabad GOODWILL KIDNEY & SURGICAL CENTRE Hyderabad JANANI HOSPITAL Hyderabad Ravi Helios Hospital Hyderabad STAR HOSPITAL Hyderabad Vasan Eye Care Hospital, Dilshiuknagar Hyderabad Vasan Eye Care Hospital, Kukutpalli Hyderabad Vasan Eye Care Hospital, Begampet Hyderabad Vasan Eye care Hospital, Ameerpet Hyderabad Premier Hospital Hyderabad Sreshta Orange Hospital Hyderabad MATRIKA HOSPITAL Hyderabad SHRAVANA HOSPITAL Hyderabad Dolphin Childrens Hospital Hyderabad Vishnu Hospital Hyderabad RAKSHA MULTI SPECIALITY HOSPITAL Hyderabad C C Shroff Memorial Hospital Hyderabad Shreyas Hospital Hyderabad Padmaja Hospital Hyderabad Sankhya Hospital Hyderabad Unity Centre for Orthopaedics & Trauma Hyderabad Prime Hospitals Hyderabad Sree Netralaya Eye Hospital & Laser Centre Hyderabad Kamala Hospital Hyderabad Soorya Orthopaedic Hospital Hyderabad Lakshmi Childrens Hospital Hyderabad Pranaam Hospital Pvt. Ltd Hyderabad Ambaa Hospital Hyderabad Care Hospital,Banjara Hills,Hyd Hyderabad Harsha Sai Eye Hospital Hyderabad Metro Hospital Hyderabad Omni Hospital Hyderabad Durgabai Deshmukh Hospital & Research center Hyderabad New Life Line Multi Speciality Hospital Hyderabad Shilpa Nursing Home Hyderabad Sulochana Eye Centre Hyderabad Vasan Eye Care Hospital (Mehditatnam) Hyderabad Vasan Eye Care Hospital(Jublee Hills) Hyderabad Care Well Hospital Hyderabad

20 289 Neo BBC New Born & Childrens Hospital Hyderabad Vijay Marie Hospital & Educational Society Hyderabad Lakshmi Maternity & Nursing Home Hyderabad K G H The Family Hospital Hyderabad Hyderabad Eye Centre Hyderabad Sri Sai Ram Hospital Hyderabad Vasan Eye care hosital (A S rao nagar hyderabad) Hyderabad Vanaja Hospital Hyderabad Tulasi Hospitals Hyderabad Sunrise Hospitals Hyderabad Anusha Hospital Hyderabad Krishnaveni Multi Speciality Hospital Hyderabad Siva Eye Hospital Hyderabad Ragini Childrens Hospital Hyderabad Healthcare Hospitals Hyderabad Spark Hospital Hyderabad Centre for Sight Hyderabad American Oncology Institute Hyderabad Apple Hospitals Hyderabad Preeti Urology & Kidney Hospital Hyderabad Vasan Eye care Hospital(chandra nagar) Hyderabad Vasan Eye care Hospital (saidabad) Hyderabad Vasan EyeCare Hospital (secundrabad) Hyderabad Mumbai Hospital Jagtial Sri Laxmi Nursing Home Jagtial Pavani Eye Hospital Jagtial Bharathi hospital Kadapa Sri Krishna Sahithi Eye Hospital Kadapa Abhilash Netra Vydhasala Kadapa C. N. R. Nursing Home Kadapa Himalaya Multispeciality Hospital Kadapa Jyothi Nursing Home Kadapa Vasan Eye Care Hospital (Kakinada) Kakinada Trust Hospital Kakinada SAI SUDHA HOSPITAL Kakinada Srikiran Institute of Ophthalmology Kakinada Haritha Multi Speciality Hospital Kakinada Vijya Nursing Home Kakinada / Life Line Emergency & Neuro Centre Kakinada Siddhartha Hospital Kakinada Surya Global Multispeciality & Cancer Reesearch Center Kakinada Ravi Chandra Hospital Kakinada

21 331 APOLLO HOSPITALS,Kakinada Kakinada Sri Sai Raghavendra Super Specalities Hospitals Kakinada Safe Emergency Hospital Kakinada Star Superspeciality Hospital Kakinada Sudha Urology & Andrology Hospital Kakinada Sree Bala Nursing Home,Sree Bala Ent Care Center Kakinada Akhila Hospital Kamareddy DR. KOTAREDDY HOSPITAL Kandukur Spring Hospital Karimnagar DR. BHOOM REDDY HOSPITAL Karimnagar Padmavathi Hospital Karimnagar Sri Sai Praja Hospital Pvt. Ltd. Karimnagar Amrutha Nursing Home Karimnagar Vani Nursing Home Karimnagar RENEE HOSPITAL Karimnagar Jyothi Maternity & Nursing Home Karimnagar Apollo Reach Hospitals Karimnagar Durga Hospital Karimnagar Uma Priya Nursing Home Karimnagar Kavya Shree Nursing Home Karimnagar KANDUKURI HOSPITALS Kavali Spandana Hospitals Khammam Mamata General & Super Speciality Hospital Khammam Srujan Ortho & Accident Care Khammam Cure Hospital Khammam New Life Emergency & Multi Speciality Hospital Khammam Gandhi Emergency & Multi Speciality Hospital Khammam Sri Raksha Hospital Khammam Janani Childrens Hospital Khammam Kinnera Superspeciality Hospital Khammam Siromani HospitaL Kothagudem Brar Eye Hospital & Lasik Laser Centre Kotkapur Rotary Eye Hospital Krishna Icon Hospitals Kukatpally Viswa Bharathi Super Speciality Hospital Kurnool / Gowri Gopal Hospitals (p) Ltd. Kurnool Visha Bharathi Hospitals Kurnool Sree Ashwini Hospital Kurnool Padma Chandra Super Speciality Hospital Kurnool AAYUSHMAN THE FAMILY HOSPITAL Kurnool Suseela Netralaya & Maternity Hospital Kurnool Viswabharathi Cancer Hospital Kurnool /62

22 373 Vijaya Hospital Kurnool Balaji Hospital Kurnool Brundavan Nursing Home Machili Patnam Varadarajula Memorial Eye Hospital Machilipatnay Shree Balaji Multispeciality Hospital Madak Sri Venkateshwara Nursing Home Madak Chandra Mohans Nursing Home Madanapalli S. R. R. Memorail Nursing Home Mahabubabad SANJANAS PALAMOOR NURSING HOME Mahabubnagar Sri Bikkina Nursing Home Mandapeta Gokul Venkateshwara Multispecialty Hospital Medak Sri Sai Raghavendra Multispeciality Hospital Medak Santha Ent Hospital Miryalaguda Dharani Nursing Home Miryalaguda Sri Srinivasa Maternity & Multispeciality Nursing Home Miryalaguda Jyothi Hospital Miryalaguda Laxmisai Modern Eye & Maternity Hospital Miryalaguda Greenlands Hospital Nalgonda Dist Kamineni Institute Of Medical Sciences & Hospital Nalgonda Dist Gelivi Nursing Home Nandyal Saivani Hospital Nandyal Murali Hospital Nandyal Madhumani Nursing Home Nandyal Neravati Hospital Nandyal Swami Super Speciality Netralayam & Skin Care Centre Nandyal Vaatsalya Hospital (Narasannapeta) Narasannapeta Mother Teresa Multispecialty Hospital Narasaraopet Teja Nursing Home Narasaraopet Sai Ranya Nursing Home Narasaraopet Amulya Nursing Home Narasaraopet Sunrise Superspeciality Children Hospital Narayanguda Sri Sai Children Hospital Narsapur R.s.r Hospital Nellore Anasuya Institute of Medical Sciences Nellore Vasan Eye Care Hospital, Nellore Nellore AHALYADEVI NURSING HOME Nellore SAILAJA NURSING HOME Nellore Vijaya Hospital ( unit of Vijaya Krishna Hospital Pvt.Ltd.) Nellore DR. ANDALS LAKSHMI FERTILITY CLINIC Nellore Rich Hospitals Nellore NARAYANA GENERAL HOSPITAL & NARAYANA SUPERSPECIALITY HOSPITAL Nellore /4 414 Modern Eye Hospital & Research Centre Nellore

23 415 Life Care Hospital Nellore Mydhili Hospital Nellore S. V. R. Multispeciality Hospital Nizamabad R. K. Hospital Nizamabad Sri Sai Venkateshwara Hospital Nizamabad Amrutha Laxmi Multi Speciality Hospital Nizamabad Pragathi Hospital Trust Nizamabad Sundararaja Nursing Home Ongole Sanghamitra Hospital Pvt. Ltd. Ongole Amrutha Heart Hospital Ongole G. S. R. Hospital Ongole Nalluri Nursing Home Ongole Chandamama Childrens Hospital Ongole Ravi Mother & Child Hospital Ongole M. P. S. Memorial Hospital Ongole Vaatsalya Hospital ( Ongole) Ongole Haritha Hospitals Palakol Sri Sai Orthopaedic & Maternity Hospital Palakol Sri Surya Nursing Home Palakol Sri Kali Nursing Home Pedana Vijaya Hospital Prakasham Sri Sai Hospitals Prddatur KALYANA CHAKRAVARTHI HOSPITALS Proddatur SRI SWARNA HOSPITAL Proddatur SRINIVASA NURSING HOME Proddatur B. G. R. HOSPITAL Proddatur LATHA POLY NURSING HOME Proddatur DR. S. V. R. HOSPITAL Proddatur JAYA VISHNU NURSING HOME Proddatur SWARUP EYE HOSPITAL & LASER CENTRE Proddatur Life Emergency Hospital Rajahmundry Chakradhar Hospitals Rajahmundry ARAVINDAM ORTHOPAEDIC & PHYSIOTHERAPHY CENTRE Rajahmundry Raju Neuro & Multi Speciality Hospital Rajahmundry Apex Hospital,Rajahmundry Rajahmundry Akira Eye Hospital Rajahmundry Adarsh Hospital Rajahmundry Sanjana Orthopaedic Hospital Rajahmundry Swatantra Hospials (MS) Pvt. Ltd. Rajahmundry Harsha Nursing home Rajahmundry SRI RAMADAS HOSPITALS Rajahmundry G. S. L. General Hospital & Medical College Rajahmundry