Fleet Management System for BPOs & Call Centers

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1 Ideation Technology Solutions Ideation Technology Solutions Private Limited DA 10, First Floor, Sector I Salt Lake, Kolkata Phone: India

2 TABLE OF CONTENTS 1. PROPOSED SYSTEM SUMMARY EXISTING CHALLENGES OF MANAGING PICKUP/DROP VEHICLES SOFTWARE BASED APPROACH BENEFITS EXTENSIBILITY SYSTEM FEATURES EASY TO USE REAL TIME MONITORING SYSTEM TWO WAY VOICE COMMUNICATION SPECIFIC VEHICLE TRACKING FACILITY GEO FENCING FACILITY VEHICLE TRACK REPLAY FACILITY EMERGENCY ALARM REPORTING CAPABILITY IMPLEMENTATION MODEL SERVICE MODEL ON PREMISES MODEL...13 Information contained within this document is confidential and proprietary to Ideation Technology Solutions Private Limited and should not be disclosed to anyone other than the recipients and reviewers of this proposal. However, in the event of award, this information may be disclosed and can be used on behalf of and according to the interests of the client to whom it is addressed. Ideation Technology Solutions, 2008 Ideation Confidential Page 2 of 14

3 1. Proposed System Summary Fleet Management System (FMS) is feature rich software with a full array of services; enabling organizations manage their vehicle economically and efficiently. It incorporates state of the art GPS based tracking, GIS based real time monitoring, an easy to use two way communication facility and new age security alarm feature. It also fuses powerful reporting capabilities, enabling cost effective maintenance Existing Challenges of Managing Pickup/Drop Vehicles Deterministically finding out current whereabouts of vehicles Reconciliation and validation of vehicle trips Finding out which vehicles are currently idle and can be used in case employees requesting emergency pickup/drop Easy to use communication facility with the drivers Finding out congested areas in real time Emergency communication from vehicles in case of accidents/other emergencies Report generation of vehicle trips 1.2. Software Based Approach Web based interface to monitor vehicles in real time Easy to use query system to find out vehicles in real time User defined areas of interest and monitoring of those areas User defined points of interest (landmarks) Historical trip replay (normal and fast forward modes) Dynamic Trip Status window for a single area / vehicle Easy to use two way communication Geo fence setup and automated monitoring (Alarms are raised when vehicles are out of user defined boundaries) Emergency communications available from vehicles Extensive report generation 1.3. Benefits Economy through optimizing number of vehicles / routes Economy through reduction in kilometers runs per day / month Enhanced security for the commuters Tracking of zone violations Validating exact routes taken by vehicles through replay facilities Cost benefit by knowing exact distance traveled by vehicles Reduced traveling time for employees, leading to employee satisfaction and increased productivity Bringing down the maintenance cost 1.4. Extensibility Apart from the basic features, the software is extensible to provide integrated billing system, efficient route management, integrated employee pickup/drop log, trip scheduling, according to client s specific requirement. Ideation Confidential Page 3 of 14

4 2. System Features 2.1. Easy to use Real Time Monitoring System Selection of a user defined zone will show all vehicles in the zone in real time and will plot them Vehicle details will be populated in the right panel. Selection of a vehicle will facilitate on click calling to the vehicle, if needed Vehicle status will be dynamically populated in the panel (for example, if a vehicle is stuck at a point, or a vehicle has passed a user defined POI, the message will be shown) Ideation Confidential Page 4 of 14

5 2.2. Two way Voice Communication Voice Call can be initiated from the Control Panel at the Control Room to the selected vehicle. The call will be received at the driver s end automatically and the driver can communicate with in built Microphone and Speaker System installed in the vehicle. Call can also be initiated from the Driver s end by pressing a switch attached with the device. The call will be automatically redirected to the Control Room and the call center person attending the Control Room Server can accept the call through the client interface only. Ideation Confidential Page 5 of 14

6 2.3. Specific Vehicle Tracking Facility A single vehicle can be queried on the basis of vehicle registration number. The map will track the vehicle in real time. Ideation Confidential Page 6 of 14

7 2.1. Geo Fencing Facility Send Alert if the vehicle Send alerts if the vehicle does not stop on pre defined pick up point. Send alert if the vehicle stops on any other point other than the pick up point. Provide alert if the vehicle stops for more than specified time at the pick up point. Ideation Confidential Page 7 of 14

8 2.2. Vehicle Track Replay Facility A single vehicle can be queried for replay of a particular trip or a timeframe. The map will show the vehicle plot during the period, in real time or fast forward mode. Ideation Confidential Page 8 of 14

9 2.3. Emergency Alarm In case of an emergency alarm pressed from a vehicle, the alarm will be shown to every user and immediate action can be taken Reporting Capability In case of an emergency alarm pressed from a vehicle, the alarm will be shown to every user and immediate action can be taken. The fleet management system software has extensive reporting capabilities. Following reporting capabilities are included in the system. Vehicle Trip Report Distance traveled Report Time elapsed Report Speeding Report/Graph Geo fencing Reports (Vehicle going outside an allocated zone) Vehicle idle/stop time Report Daily/Monthly summary Report Apart from these, reports can be made readily available according to specific requirements. Ideation Confidential Page 9 of 14

10 Some of the report templates are described below. Ideation Confidential Page 10 of 14

11 Ideation Confidential Page 11 of 14

12 3. Implementation Model 3.1. Service Model The product model is targeted for Companies who are willing to take the complete service from us. The Control Room will be located in our premises with all required software and hardware. The client will be able to access, monitor and control the system through a web client (connected with a telephone modem / USB Data Card). These clients can be located anywhere as per client s choice. Ideation Confidential Page 12 of 14

13 3.2. On Premises Model The product model is targeted for Companies who are willing to host the product in house. The Control Room will be located in their premises with all required software and hardware. Ideation Confidential Page 13 of 14

14 Information contained within this document is confidential and proprietary to Ideation Technology Solutions Private Limited and should not be disclosed to anyone other than the recipients and reviewers of this proposal. However, in the event of award, this information may be disclosed and can be used on behalf of and according to the interests of the client to whom it is addressed. Ideation Technology Solutions, 2008 Ideation Confidential Page 14 of 14

Fleet Management and Personal Tracking System

Fleet Management and Personal Tracking System Ideation Technology Solutions Ideation Technology Solutions Private Limited www.ideationts.com DA 10, First Floor, Sector I Salt Lake, Kolkata 700064 Phone: +91 33 23584010 India TABLE OF CONTENTS 1. PROPOS

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