Managed Services: More uptime, less headache

Transcription

1 Managed Services: More uptime, less headache Uptime is critical for every organization. Your equipment needs to work every time all of the time so that you can manage your business, not your technology. So, imagine never having to deal with another computer crash, renewing a backup software license, or worrying about whether your firewall is actually keeping your network secure. All of your technology support needs are taken care of without you even having to think twice about it. That is the advantage of managed IT services, and many businesses today are using these services to help create a lower and more predictable IT budget, while also reducing the strain on their staff. Our WorryFree IT Services are built specifically for Small to Mid-sized business technology needs and are powered by our highly trained team of engineers. So what automated monitoring and maintenance is included in managed services? Defragmentation To keep your hard drive happy it needs to be defragmented regularly. One of the biggest reasons for defragging your hard drive is you ll likely experience faster speeds and less loading time. When your files are stored in one place, rather than scattered, they load faster and your whole system speeds up. Here is an example of a computer with high fragmentation. The red space below shows holes that your computer has to search through for your files. After defragmenting your computer, you will notice that the available space (shown in blue) has been freed up and your computer will run much faster looking for the files on your hard drive. LabTech

2 Defrag Auto fix creates an automated service ticket when the space in your computer needs to be cleaned and will take care of it for you. Patching Software patching is an increasingly important aspect of today s computing environment as the volume, complexity, and number of configurations under which a piece of software runs have grown considerably. Even under ideal conditions, however, problems may arise. Most software will be used for many years in an ever-changing user environment. This can place new compatibility demands on software and introduce new security vulnerabilities not originally envisioned. Whatever their source, problems can be found in any piece of software and must be addressed with patches. Below we show two health reports: one for a system in need of patches and one that is up to date. System in need of updates to patch holes:

3 System that has been patched and is in optimum running condition: Disk Space When your computer is low on disk space, LabTech will run a script to clean up the temporary files. This act will keep your computer free of temporary and downloaded files and speed up your computer.

4 Automated Tickets LabTech creates automated tickets for several issues that are covered by managed services. HTS receives notification with a summary of what services need done. LabTech is so specific, it will list the compromised computer name. Below is an automated Service Ticket created by LabTech for an out of date Anti-Virus. AV Out of Date Computer-Office-1234\Heritage at JoplinFamily Y This is an automated Service Ticket created by LabTech showing when disk space is getting full. Conclusion The advantage of HTS Managed Services is that many items are set to auto fix. Before you even know there is a problem, the problem is resolved. The following are LabTech Auto Fixes that HTS provides on a Managed Service Contract. Disk Defragmentation Monitors Fragmentation of data on the disk drive and runs a disk defrag program when the files on the disk become fragmented. Windows Patching Automation of windows updates for Microsoft Windows Operating systems, Internet Explorer and MS Office programs.

5 Disk Cleanup When disk drive low on disk space LabTech runs a script to clean up the temporary files. Fix AV out of date Attempts to update and can repair and auto update some. Restart Services if detects that they are not running LabTech monitors critical services. The service is set to automatically start, and if failure occurs attempts to restart them. The newest fix to this list is App Care which will take care of 3 rd party applications such as Java, QuickTime, Adobe Reader, etc. App Care for 3 rd party applications Automated install of updates to 3 rd party applications. This automation can also force the install of these programs if not currently installed. Full list of programs: Adobe Reader, Adobe Flash, Adobe Shockwave, Apple itunes, Apple QuickTime, Apple Safari, Mozilla Firefox, Mozilla Thunderbird, Java, PDF Creator, and Skype Taking advantage of this service helps create a lower, and more predictable IT budget while also reducing the strain on your current IT team or those that have been assigned those duties.