UNIFY YOUR PRACTICE WITH ONE INTEGRATED BUSINESS MANAGEMENT SYSTEM

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1 UNIFY YOUR PRACTICE WITH ONE INTEGRATED BUSINESS MANAGEMENT SYSTEM Complete EHR for the Hearing Industry TIMSSOFTWARE.COM/AUDIOLOGY

2 BUILDING PRACTICES ON A SOLID BUSINESS FOUNDATION Tried and true since its inception in 1995, TIMS Audiology Software has led the way with brilliant, innovative applications and customer service that remains unmatched. With TIMS, you have more ways to be productive and efficient. We do this by helping you manage your practice using our fully-integrated and intuitive system packed with amazing features. Scheduling Anywhere. Anytime. In your office or on the fly, scheduling has never been so easy. Leverage Block Scheduling to manage time more efficiently. Hearing Aid Tracking Know Where Your Assets Are. Record individual histories of every device you fit. Every time, on every patient. Then, easily create powerful reports and recall mailings whenever you re ready. Appointment Notifications Verify. Confirm. Even reschedule appointments. And, delivery preferences are set up on a per patient basis. Electronic Superbill Patient Billing... with Workflow. An efficient office workflow for your staff and simplified patient billing. It streamlines and connects your entire billing process. EHR & Noah-Certified Seamless Integration with Noah 4. Eliminate stacks of file folders and pointless filing. Generate diagnostic reports, physician referral and follow-up correspondence. Electronic Claims Management Get Paid Faster. Electronically transmit claims and auto apply ERNs for rapid reimbursement. 2 TIMSSOFTWARE.COM/AUDIOLOGY

3 Accounting & QuickBooks Simple. Productive. Efficient. Our most useful integration yet. Synchronize transactions from multiple locations and patient demographics for correct billing and statements every time. Opportunity Tracking Every Patient. Every Time. Track all sales opportunities from the time a customer walks into your office through the entire sales process. Document Imaging The Key to a Complete and Integrated EHR. Finally, a paperless office within reach. Easily capture, archive, retrieve and share critical patient information when needed. Communications Center Improve Patient Care. Grow Your Business. More ways to stay in touch with patients on the things that matter. Consolidated Dashboards & Reporting Better Insight. Amazing Results. See the big picture with at-a-glance summary reports and dashboards. View accurate key areas of your business like sales, marketing, claims and customer recall activity. Marketing Tools A Customer-Focused Approach. Easily generate patient lists for appointment follow-ups, tested not sold or upsell opportunities. It s easy to improve patient care and increase sales simultaneously! Mobile Client/Multi-Site The Cloud Done Right! Remain productive on the go or in the office. With or without the Internet, TIMS is always available anytime, anywhere. HL7 Powerful Integration. A must-have for EHR system users! This powerful interface helps eliminate manual entry, reduce errors and save time by integrating patient data. TIMS Enterprise Edition A Perfect Fit for Hospitals & ENTs. TIMS Enterprise Edition provides enhanced functionality and customization options essential to ENT practices and hospital EHR systems. Whether you are an audiologist, an ENT or hospital, a dispenser or a speech pathologist, TIMS is your all-in-one practice management solution. Big practices, small offices, multi-location or single site operations, relax... we ve got you covered. Not sure if TIMS is right for you? Call us: TIMSSOFTWARE.COM/AUDIOLOGY 3

4 SCHEDULING Anywhere. Anytime. TIMS Web Scheduler brings simplicity, flexibility and efficiency to patient scheduling. Using the Web Scheduler, you can easily schedule or reschedule patient appointments on the fly. Anywhere, anytime. Simply manage appointments in a way that works best for you. Then, if your patient would like a friendly reminder of their appointment, set up Appointment Verifications and Confirmations to keep them informed of the initial appointment, or any changes that occur. And with the TIMS Web Scheduler, all your branch/office calendars are always in sync and always up-to-date... every time you log in. Whatever your scheduling needs, whether it s web appointments, recurring appointments, non-patient appointments or even Block Scheduling, it can all be neatly handled right from within TIMS. 4 TIMSSOFTWARE.COM/AUDIOLOGY

5 APPOINTMENT NOTIFICATIONSPatient Billing Verify. Confirm. Improve Patient Communication Available as an add-on module, TIMS electronic Appointment Notifications give you an efficient way to stay in front of patients while providing them with an exceptional customer experience. Simply set up Verifications and/or reminders to keep appointment details at your patients fingertips. What do Verifications and Confirmations do? Verifications electronically confirm with your patient the date and time of the appointment that they scheduled. Confirmations are a patient s second reminder that their appointment date is getting close. In addition, the patient has the chance to reply and easily confirm the appointment or request a reschedule. The bonus? The updated appointment status is automatically reflected in TIMS. Verify patients appointments when they first set up their office visit Send follow-up reminders as patient appointment dates approach Easily handle patient s request to reschedule Customize notifications for a patient s preferred delivery method voice, text or Simplified Notification Management And since no two patients are exactly alike, you set up notification delivery preferences on a per patient basis. Customers can choose to receive Verifications and Confirmations via voice call, text message, and/or . Create customized message templates for each provider and incorporate key appointment details. Streamline management of patient notifications via the Notification Center, then track notifications and patient responses from one place. Reduce no-shows, increase revenues! TIMSSOFTWARE.COM/AUDIOLOGY 5

6 EHR & NOAH-CERTIFIED Seamless Integration with Noah 4. With electronic charting and Noah integration, TIMS provides swift access to all of your records in all locations, including mobile clients. No Internet access is required. TIMS was the first independent business management software for the audiology practice integrated with Noah and certified by HIMSA. Keep detailed Noah test results and scripted notes for every visit Deliver incredible customer service by quickly reviewing previous records from any computer Simply enter audiograms, customizable test results and narratives. Then, generate diagnostic reports, physician referral and follow-up letters at your desk, with the added capability of printing multiple copies for patient records and office files. Certification is your guarantee by HIMSA that TIMS will work with Noah-certified modules and provide a stable environment. Tested and Certified Noah 4 Business System Gain instant access to audiometric data from any location Easily include diagnostic results in chart notes Clearly communicate clinical data concisely to referral sources and payers 6 TIMSSOFTWARE.COM/AUDIOLOGY

7 Electronic Health Records in Your Practice TIMS Audiology Software understands the importance of Electronic Health Records (EHRs) to your business. In addition to the storage of the standard Noah Audiograms and Notes, you can also store any scanned document or any picture taken with a standard web camera. Quickly snap a photo of your patient and attach it right to the patient s record. TIMS uses industry standard interfaces to enable a variety of scanners to be used. All electronic documents are available from any computer attached to the central computer server. Keep detailed test and chart notes for every visit Quickly capture and archive critical patient information Generate comprehensive reports and recall mailings What benefits will an ENT or Hospital see using TIMS with the HL7 interface? For starters you ll see: Enhanced research data collection and reports Exceptional patient care with integrated documentation and immediate access to patient data Simplified scheduling, charting and claims processing with HL7 automation Optimized staff procedures and reduced manual processes Detailed test and chart notes for every office visit Improved efficiency by quickly being able to capture and archive critical patient information Maximized business insight with comprehensive reporting Quality patient communication with the ability to easily generate recall mailings TIMSSOFTWARE.COM/AUDIOLOGY 7

8 HEARING AID TRACKING Know Where Your Assets Are. With Hearing Aid Tracking, it s easy to create hearing aid histories from stock items and track hearing aid orders to manufacturers, or devices on loan to patients. Simply scan order and repair documents for audit and tracking purposes. Or, generate comprehensive reports and recall mailings whenever needed. You can quickly generate and retrieve purchase and loaner agreements, capture electronic signatures and store records within the individual patient files using the document imaging system. This information is easy to organize for automated mailings and follow-ups. Track all facets of hearing aid orders: returns, repairs, replacements, invoicing, warranties and purchase order numbers Complete audit trail and QuickBooks integration Hearing aid pricing and number on hand per location is available on demand no reports to run, no need to leave the patient record Integrated purchase agreements/contracts Loaner items/stock items Battery Club Accurately track replacements for repair and lost/damaged devices TIMS Hearing Aid History puts inventory information front and center, so you know what inventory you have, and what inventory is with each patient. 8 TIMSSOFTWARE.COM/AUDIOLOGY

9 ELECTRONIC SUPERBILL Patient Billing... with Workflow. TIMS Electronic Superbill delivers significant improvements in billing efficiencies as well as cost savings by eliminating the paper superbill. From a patient s initial appointment to checkout, the Electronic Superbill documents all charges pertaining to the visit. Auto invoice items, point of sale transactions and insurance procedures are consolidated into the Electronic Superbill providing automated invoicing, purchase agreements and claims generation. TIMS Electronic Superbill streamlines and connects your entire billing process. How does Electronic Superbill work? Once an appointment is made, an Electronic Superbill is created for the patient that allows providers to add line items to the superbill (i.e. procedures, codes, and even dispensed devices) as the patient moves through their office visit. Automatically create an Electronic Superbill with each new appointment Automatically create invoices and purchase agreements while sending all insurance transactions to the claims system Add point of sale lines as needed Include added procedures or items, such as hearing aids, repairs or Battery Club purchases with automatic refresh What does all this mean for your practice? It means an exceptional experience for your patients, an efficient office workflow for your staff and simplified patient billing that will save you time and money. Easily access the Electronic Superbill with a click of the convenient Superbill button Quickly checkout patients using the TIMS Billing Center no more hunting for the customer s superbill all bills are now electronic and centrally located Quickly add procedure codes to the patient s bill along with correlating diagnosis codes for swift claims processing TIMSSOFTWARE.COM/AUDIOLOGY 9

10 ELECTRONIC CLAIMS MANAGEMENT Get Paid Faster. A secure, comprehensive claims management system ensures claims are processed quickly and correctly. Synchronize Claims Data with QuickBooks Use electronic claims submission to be paid on a timely basis. Quickly and easily upload and apply Electronic Remittance Notices (ERNs) for rapid reimbursement. Specialized claims transmission technology assists in properly coding claims in accordance with Medicare and other third-party payer regulations. Verify patient insurance coverage with real time patient eligibility checks Process both electronic professional and institutional claims Streamline ERN processing by electronically applying insurance payments Print paper claims for unique insurance company requirements An automated PQRS error-checking function catches missed reporting opportunities and recommends appropriate codes. TIMS covers the entire spectrum of electronic claims management, from claims transmission to financial reimbursement with seamless QuickBooks integration. Comprehensive QuickBooks synchronization provides the vehicle for accurate patient contact information, item lists and claims data. And, point of sale transactions eliminate duplicate data entry. Conveniently combine transactions from multiple locations into a single QuickBooks database for centralized accounting and financial reporting. Review payer messages, track changes and resubmit claims to primary or secondary insurances as needed Track primary, secondary and patient payments and write-offs, while each transaction is synchronized into QuickBooks Transmit audits easily with TIMS comprehensive reports showing clear transaction paths 10 TIMSSOFTWARE.COM/AUDIOLOGY

11 ACCOUNTING & QUICKBOOKS Simple. Productive. Efficient. In order for businesses to be competitive, having a fully integrated system is no longer an option, it is a requirement. TIMS Audiology Software delivers the necessary integration that provides the tools needed to operate efficiently and accurately. Manage everything from returns and superbills to auto-invoicing and credit memos. Even sales documentation and comprehensive receivables reporting can be handled with ease. Point of Sale (POS) TIMS POS offers a simple, secure system for entering sales, receiving payments and accepting returns. The patient also receives immediate and accurate receipts for their records. Easily create invoices, take payments and provide receipts all from the POS system. Reduce common transactional mistakes Track cash flow with the built-in audit trail Eliminate Duplicate Entry with QuickBooks Synchronization TIMS eliminates duplicate data entry with comprehensive QuickBooks synchronization for patient contact information, item lists, claims and point of sale transactions. Combine transactions from multiple locations into a single QuickBooks database for centralized accounting and financial reporting. Synchronize patient demographics for correct billing and statement addressing every time. Generate individual or consolidated revenue reports for the entire organization. In addition, marketing source information captured from patient intake activities now integrates with QuickBooks, providing the ability to perform superior ROI analysis of marketing efforts. TIMS business management options and built-in tools can help you solve day-to-day challenges and identify opportunities for service and growth TIMSSOFTWARE.COM/AUDIOLOGY 11

12 DOCUMENT IMAGING The Key to a Complete and Integrated EHR. Reduce the amount of paper you use and quickly see lower costs, improved efficiency and a better use of office space. Electronic records are easier to search and retrieve, allowing your practice to operate more proficiently. TIMS shows you the way to maintain a complete electronic record of patient information using a scanner or the Topaz electronic Signature Pad. Conveniently capture, archive and retrieve critical patient information: Patient photos Insurance cards Patient forms Assignment of Benefits Loaner agreements Bill of Sale document Purchase agreements Signature Pad images Captured documents are saved directly to the patient record, making retrieval and review fast and easy. Best of all, you can also securely access and share forms from any workstation in your organization and while on the road with your laptop. What better way to increase office efficiency and cut paper costs? 12 TIMSSOFTWARE.COM/AUDIOLOGY

13 MARKETING TOOLS A Customer-Focused Approach. At the core of TIMS Marketing is our remarkably unique Opportunity Tracking. This must-have marketing tool tracks patient activity from the time someone is added into your database all the way through the entire sales process. With the TIMS Communications Center, you can quickly generate patient recall lists for appointment follow-ups, tested not sold and upsell opportunities. The bottom line is, you spend more time where you really want to... with patients, not with paperwork. Follow-up with patients and create upsell letters to grow your practice Share the newest technology with patients Track every patient interaction for a complete picture of marketing efforts Analyze data to generate reports and easily track marketing efforts TIMSSOFTWARE.COM/AUDIOLOGY 13

14 OPPORTUNITY TRACKING Every Patient. Every Time. TIMS Opportunity Tracking tracks patient activity from the time someone is added into your database through the entire sales process. How Opportunity Tracking Works Once a patient is entered into the database, TIMS identifies them as a sales opportunity. After the Noah Audiogram is plotted, the patient is identified as a tested not sold opportunity. Then, using the data from the Noah Audiogram, TIMS identifies your patient as an opportunity based upon your defined aid-ability thresholds. If the patient is not a candidate for amplification, they are considered no opportunity. Patients with hearing aids are clearly identified as re-sale opportunities when their devices reach your defined age threshold. What brought this individual in our door? Who sold the device? What revenue was realized from this process? The End Result of Using Opportunity Tracking? Better patient care and more sales. In addition, using the certified Noah 4 interface, TIMS compares the Noah Audiogram to the company s aid-ability threshold, providing a clear indication as to whether or not a customer should be seen for a new device. Track all sales opportunities from the time a patient is entered into the database, until they are no longer an opportunity Generate patient communications by or letter, such as tested not sold or upsell opportunities Experience a streamlined marketing process by tracking the successes and failures of the communications generated Manage your sales process and facilitate timely customer follow-ups Opportunity Tracking is integrated into every aspect of the patient visit, making it easy for every member of your staff to be involved in the success of your practice. 14 TIMSSOFTWARE.COM/AUDIOLOGY

15 COMMUNICATIONS CENTER Improve Patient Care. Grow Your Business. Utilize the TIMS Communications Center to track incoming/outgoing calls and s, as well as track letters. When used effectively, TIMS Communications Center can help improve patient care, increase revenues and sell more of the products that help improve the quality of your patients lives. Track patient interactions for a more integrated and efficient office workflow. Generate and track incoming/outgoing calls and s and track patient-related letters Generate mailing labels for outgoing letters Create call scripts to handle common questions and objections Incorporate Block Scheduling to improve telemarketing Generate and work next contact pipeline per state requirements Reschedule canceled appointments Use Opportunity Tracking to identify and act on qualified marketing leads. Reach out to resell opportunities Follow-up on tested not sold opportunities Generate call lists for improved efficiency and better patient communication. Send Battery Club mailers Send birthday mailers Notify when warranties are about to expire The TIMS Communications Center lets you easily manage and track mass correspondence when you need to communicate with many patients, or when necessary, communicate on an individual basis TIMSSOFTWARE.COM/AUDIOLOGY 15

16 CONSOLIDATED DASHBOARDS & REPORTING Better Insight. Amazing Results. Leverage aggregated information from day-to-day operations to perform quick audits or see the big picture with at-a-glance summary reports. TIMS delivers consolidated, interactive reports and customizable dashboards to help you gain valuable insight into your practice. View key business areas like sales, marketing, claims and customer recall activity. Set Key Performance Indicator (KPI) goals and track progress toward those benchmarks. But it s what you can do with this data that really counts... Pinpoint opportunity for staff training or for procedural changes to optimize efficiency Utilize built-in tools to gain more market share Take advantage of trending reports to find opportunities for added company services and growth Calculate ROI, profit and loss, sales, outstanding repairs all on demand, and much more... Data management never looked so good! 16 TIMSSOFTWARE.COM/AUDIOLOGY

17 MOBILE CLIENT/MULTI-SITE The Cloud Done Right! Mobile Client/Multi-Site services deliver truly secure and reliable information sharing to your business. Your data stays synchronized with all of your practice locations, including the laptop that needs to go with a mobile unit on the road. What makes TIMS Mobile Client/Multi-Site services different than merely cloud-based solutions? It s that you are in complete control of your data. Your data is always available in any location. No Internet? No Problem! If your Internet service is down, you still have access to all of your data locally. TIMS Multi-Site services also lets you shift responsibility for any function to another location based on resource availability or patient load. And you can easily consolidate marketing, order tracking, billing and accounting functions at any location, at any given time. HL7 Powerful Integration. Integrate Hospitals with HL7 Available with TIMS Enterprise Edition, TIMS Health Level 7 (HL7) integration provides an electronic interface between EHR systems commonly used in hospitals and Ear, Nose and Throat (ENT) practices. Using HL7, the need to re-key patient information is eliminated and clinical data is automatically sent to the parent EHR. Save valuable time and reduce costly errors TIMSSOFTWARE.COM/AUDIOLOGY 17

18 TIMS ENTERPRISE EDITION A Perfect Fit for Hospitals and ENTs. TIMS Enterprise Edition was designed to expand our standard TIMS Software functionality for use in larger practices and hospital environments. It combines clinical data and retail data into a single interface that feeds data seamlessly to other EHR systems. Additionally, this version allows for customization not supported in our standard edition. For example, the interconnectivity provided by our HL7 interface allows for a two-way data flow, from an existing EHR to TIMS and then back to the EHR. It can include data such as scheduling details, patient demographics, diagnostic testing data and outcome reporting, Point of Sale (POS) transactions, as well as claims transactions... just for starters. This edition also allows your clinical staff to work effectively and efficiently using a unified TIMS interface that utilizes data collected from other EHR systems. Utilizing this data, clinical staff are able to see more patients in less time using one unified system to create necessary EHR documentation. [ ]1 WHERE YOUR CLINICAL DATA, RETAIL DATA & ELECTRONIC HEALTH RECORDS WORK TOGETHER AS ONE. The end result is exceptional: A simplified data collection model that reduces manual data entry and corresponding errors, enriches the quantity and quality of the data collected all while automating clinical ancillary processes. And, our advanced reporting function can also produce a standardized data stream for research purposes if needed. What you end up with is a symphony of data exchanges that hits all the right notes at all the right times for your organization. Patient Questionnaires TIMS Enterprise Edition also incorporates customizable patient questionnaires that provide access to clinical and research data that can be queried in the Advanced Reporting application. When this information is combined with other data such as demographics and Noah test results, TIMS questionnaires bridge the gap between providing exceptional care and collecting standardized research data. 18 TIMSSOFTWARE.COM/AUDIOLOGY

19 SUPPORT SERVICES OUR PEOPLE MAKE IT HAPPEN With TIMS, your business is fully supported by the company that is the foundation Computers Unlimited. Since 1995, TIMS Audiology Software has led the way with brilliant, innovative applications and customer service that remains unmatched. Our team offers training, full-time support and upgrades to enhance your practice. Computers Unlimited s proven support services help customers meet their current and future business goals. With employees dedicated to service and support, we have built our organization focused on delivering the answers. So, whether it is education and training, installation and implementation, data conversions or software customization and integration, our clients rely on us to provide solutions that strengthen their company. TOM ROBBINS SENIOR MANAGER OF AUDIOLOGY BUSINESS DEVELOPMENT Tom provides business development and systems integration guidance to hearing professionals. With over three decades of experience in the U.S. Navy and private sector, combined with his business expertise as founder and CEO of two successful IT businesses, makes Tom a distinctively qualified and trusted industry resource. JEROD SCHAEFER BUSINESS SOLUTIONS SPECIALIST Jerod brings several years of business, marketing and implementation knowledge to Computers Unlimited. With experience helping businesses leverage new technologies to increase market share and customer satisfaction, Jerod is uniquely aware of the many challenges that businesses face and looks forward to helping clients realize real financial and clinical benefits of fully utilizing TIMS. All brands, products and services mentioned are the registered trademarks or trademarks of their respective owners TIMSSOFTWARE.COM/AUDIOLOGY 19

20 COMPUTERS UNLIMITED 2407 MONTANA AVE. BILLINGS, MT TIMSSOFTWARE.COM/AUDIOLOGY TIMSSOFTWARE.COM/AUDIOLOGY

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