BTEC International Certificate in Technical Communications

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1 Edexcel s BTEC International Certificate in Technical Communications Programme Overview This International Certificate training programme is designed for the vocational graduate from the technical and business background who needs to enhance his competencies and skills in the technical and business communication areas. Its aims are to provide the learner with the necessary tools and knowledge to be able to work in a technical and professional environment and pursue their careers and develop themselves into management and leadership roles. Course Contents UNIT CODE UNIT TITLE HOURS DAYS Principles of Technical Communication Skills Technical Communication techniques and methods 1 Critical skills in managing key stakeholders 40 5 Interpersonal communications in a technical environment 2 Developing Face to Face Communications Ability to hold Face to Face conversations in the workplace Understand need for creating rapport in the workplace Speaking and listening skills in workplace interactions Principles of International Business Communications Understand the international communication channels in industry and commerce Appreciate the roles and responsibilities in technical and business communications Understand the importance of Communications in SCICOM Academy Sdn Bhd Page 1 of 10 pages

2 4 Technical Writing and Business Presentation Skills Application of techniques and skills for technical writing Planning, organising and delivering business presentations Effective utilization of MS Office Tools to produce professional reports and creative and winning presentations International Business English for the Workplace Developing English Communication Skills Understanding various communication medias The roles and skills of the technical and business English for communications Technical and business English within the international contexts Understanding the principles of basic communications Technical writing in international English Skills and techniques in dealing with difficult stakeholders International Business English in diverse cultures TOTAL SCICOM Academy Sdn Bhd Page 2 of 10 pages

3 UNIT STRUCTURE Unit Title : Principles of Technical Communication Skills Duration : 40 hours Unit Code : U01 Summary of Learning Outcomes : 1. Technical Communication techniques and methods 2. Critical skills in managing key stakeholders 3. Interpersonal communications in a technical environment Learning Experience : 1. Techniques and processes for effective and efficient Technical Communications Enabling Objectives : Be able to appreciate technical approaches to communications methods Be able to apply these in business and the technical workplace environments Learning Experience : 2. Appreciate key competencies and skills in setting and managing expectations of key stakeholders, workplace colleagues and customers Enabling Objectives : Describe the key skills for technical communications Understand workplace colleagues roles and responsibilities Understand processes for setting and managing expectations Learning Experience : 3. Understand Personal development tools and communication techniques Enabling Objectives : Describe the different personal an interpersonal characteristics for effective communications Be able to apply some basic tools and techniques of communications 2012 SCICOM Academy Sdn Bhd Page 3 of 10 pages

4 UNIT STRUCTURE Unit Title : Developing Face to Face Communications Duration : 40 hours Unit Code : U02 Summary of Learning Outcomes : 1 Ability to hold Face to Face conversations in the workplace 2 Understand need for creating rapport in the workplace 3 Speaking and listening skills in workplace interactions Learning Experience : 1. Confidence in dealing with people in a personal setting Enabling Objectives : Be able to deal confidently in a personal, face toface setting and convey ideas and concepts clearly Learning Experience : 2. Being able to create an atmosphere of mutual trust Enabling Objectives : Speaking and listening skills Command of language and understanding of the business environment Learning Experience : 3. Build rapport and confidence in the workplace Enabling Objectives : Identify basic communication methods for best approach to engage and win in dealing with workplace situations 2012 SCICOM Academy Sdn Bhd Page 4 of 10 pages

5 UNIT STRUCTURE Unit Title : Principles of International Business Communications Duration : 40 hours Unit Code : U03 Summary of Learning Outcomes : 1 Understand the international communication channels in industry and commerce 2 Appreciate the roles and responsibilities in technical and business communications 3 Understand the importance of Communications in the international context Learning Experience : 1. Being able to appreciate the need for understanding the different channels of communications and media for International Communications Enabling Objectives : The diverse communications channels and the technologies that enable them The impact of the modern day media and its roles in shaping communications Learning Experience : 2. To be able to understand the role of the communicator in diverse environments Enabling Objectives : Identify key roles and responsibilities in one to one and one to many models of communications To appreciate the local and international business environments Learning Experience : 3. How International communications differs from local intra communications Enabling Objectives : Identify and differentiate communication needs and outcomes between local and international communications 2012 SCICOM Academy Sdn Bhd Page 5 of 10 pages

6 UNIT STRUCTURE Unit Title : Technical Writing and Business Presentation Skills Duration : 40 hours Unit Code : U04 Summary of Learning Outcomes : 1 Application of techniques and skills for technical writing 2 Planning, organising and delivering business presentations 3 Effective utilization of MS Office Tools to produce professional reports and creative and winning presentations Learning Experience : 1. Able to effectively produce a technical document with clarity that communicates the information accurately and efficiently Enabling Objectives : Key techniques and methods for documenting and writing technical data and information Command and confidence of language in technical writing Learning Experience : 2. Preparing and developing effective and professional presentations using technology and software tools Enabling Objectives : Technical skills in using latest software technology and tools to design effective presentations Understanding audience appreciation of good and effective professional presentations Learning Experience : 3. Develop competencies and skills in using industry standard software professional presentation tools and techniques Enabling Objectives : Understanding and application of Basic and advanced software functions of industry standard software packages Appreciate and apply creative and design techniques for winning professional presentations 2012 SCICOM Academy Sdn Bhd Page 6 of 10 pages

7 UNIT STRUCTURE Unit Title : International Business English for the Workplace Duration : 80 hours Unit Code : U05 Summary of Learning Outcomes : 1. Developing English Communication Skills 2. Understanding various communication medias 3. The roles and skills of the technical and business English for communications 4. Technical and business English within the international contexts 5. Understanding the principles of basic communications 6. Technical writing in international business English 7. Skills and techniques in dealing with difficult stakeholders 8. International Business English in diverse cultures Learning Experience : 1. Developing English Communication skills Enabling Objectives : Be able to understand the need for English in the workplace Be able to interact in English in the workplace Be able to recognize workplace culture Learning Experience : 2. Appreciate and understand the various communication medias Enabling Objectives : Appreciate the written and spoken communication skills Understand the role of media in communication and its impact in portraying the right signals and messages 2012 SCICOM Academy Sdn Bhd Page 7 of 10 pages

8 Learning Experience 3. The roles and skills of the technical and business English for communications Enabling Objectives Understand the roles and skills of the communicator in various workplace environments Appreciate the technical and business skills needs of the workplace Learning Experience 4. Technical and business English within the international contexts Enabling Objectives Appreciate issues when dealing with people from diverse cultures Understand the need for effective communication in English in an International setting Learning Experience 5. Understanding the principles of basic communications Enabling Objectives The use of English as a means of addressing the need for basic communications Appreciating the Principles of communications for the 4 competencies of language communications (Speaking, Listening, Reading, Writing) Learning Experience 6. Technical writing in international business English 2012 SCICOM Academy Sdn Bhd Page 8 of 10 pages

9 Enabling Objectives Appreciate the different purposes for writing (reports, memo s, proposals, technical documentation, instruction manuals etc) Understand the writing styles in presenting data, information etc in a technical manner Learning Experience 7. Skills and techniques in dealing with difficult stakeholders Enabling Objectives Appreciate the use of the structure of the English language in addressing issues with difficult customers and stakeholders Deal with the challenges of difficult customers Learning Experience 8. International Business English in diverse cultures Enabling Objectives Understanding speakers of the English language from diverse cultures Communicating effectively using different methods 2012 SCICOM Academy Sdn Bhd Page 9 of 10 pages

10 Assessment A total of 30 hours of assessments are included within the Units. Assessments shall be based on each student achieving the respective learning outcomes of each Unit and should obtain a PASS if all Learning Outcomes for each Unit is achieved. Assessment methods include individual and group assignments, classroom based activities, reports and presentations. Details shall be provided to each student upon commencement of the programme. Duration: 30 days based on a daily 8 hour Teaching and Learning sessions from 0830 hours 1800 hours with an hour for lunch and 15 minutes each for morning and afternoon tea breaks. Methodology (Implementation Plan) Delivery : Lecture, discussion, case study, audiovisuals and projects Assessment : Formative and Summative Assessments conducted by way of Presentations, Written Reports and Written Assessments. Individual and Group assignment and Projects. Certification by Edexcel of UK By the end of this training program, the trainees will be awarded with the BTEC International Certificate in Technical Communications upon meeting a minimum of a PASS Grade in ALL Units of the course SCICOM Academy Sdn Bhd Page 10 of 10 pages

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