NCS Release Notes for NCSWare 4.0 N-TeliView 4.0 NCS Console 4.0 Center 4.0
|
|
- Sophia Pierce
- 8 years ago
- Views:
Transcription
1 NCS Release Notes for NCSWare 4.0 N-TeliView 4.0 NCS Console 4.0 Center 4.0 Part No RNT02 Issue 1-0, January 2001 Printed in U.S.A.
2 This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT Attention: Manager, Technical Publications Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the Equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America by Nitsuko America. All Rights Reserved Printed in U.S.A.
3 Table of Contents NCSWare Software New Features in NCSWare: New Features NCSAdmin: New Features NCSConsole Software Enhancements to Existing Features in NCSConsole: Enhancements N-TeliView Software New Features in New Features Center Software Enhancements to Existing Features in Call Center: Features Web Client NCS Release Notes Table of Contents i
4 Table of Contents ii Table of Contents NCS Release Notes
5 NCSWare Software 4.0 NCSWare Software 4.0 These release notes explain the Enhancements in NCSWare Software version New Features in NCSWare: New Features Call Center features (Center 4.0) Agent Wrap Up, Ready and Not Ready Silent Monitoring Barge In New Workgroup Features Real-Time Monitoring, Statistics and Service Level Threshold Longest Available Agent and Ring All - Configurable outcall routing DNIS Based incall routing Multi-Tenant support for outgoing calls Voice mail distribution lists Basic IVR Support with up to 255 Auto Attendants New CDR Format and Enhancements External database support for CDR logging Data directed incall routing Auto log-off on Ring No Answer for workgroup agent In call routing for Web calls Monitoring List Selectable drive for Postoffice installation Installation tool for Exchange integration Utility to expand extension length 1.2 NCSAdmin: New Features Rearranged Configuration Parameters and Tabs Auto Attendant GUI changed from Menu based to Tree Based Structure Workgroup Member Login/Logout Status Display Workgroup Summary Display Window Serial Number Display in the Board View for all Triton family boards First and Last Names Display Added for Extension Numbers NCSWare Release Notes 4.0 1
6 NCSWare Software NCSWare Release Notes
7 NCSConsole Software 4.0 NCSConsole Software 4.0 These release notes explain the Enhancements in NCSConsole Software version 4.0 (for use with NCSWare 4.0 software). 1. Enhancements to Existing Features in NCSConsole: Enhancements NT Domain Login Requirement Removed Trunk View Window Added DNIS Name and Number Support Dynamic Display of Extension Type Changes Configurable Overhead Paging Support NCSConsole Release Notes 4.0 3
8 NCSConsole Software NCSConsole Release Notes
9 N-TeliView Software 4.0 N-TeliView Software 4.0 These release notes explain the Enhancements in N-TeliView Software version New Features in New Features Removed NT Domain Login Requirement Voice Mail Player Enhancements Resizable Window Support DNIS Name and Number Support ACT/Goldmine PIM Integration and Screenpop Supporting IP Extension Associated with NetMeeting N-TeliView Release Notes 4.0 5
10 N-TeliView Software N-TeliView Release Notes
11 Center Software 4.0 Center Software 4.0 These release notes explain the Enhancements in Center Software version 4.0 (for use with NCSWare 4.0 software). 1. Enhancements to Existing Features in Call Center: Features Workgroup Agent Logon/Logoff Workgroup Queue Real-Time Monitoring Call Info Pop Workgroup Supervisor Login Silent Monitoring/Barge In Button for Supervisor Real-Time Monitoring Historical Data Retrieval Agent Directed Ready/Not Ready Button Text Chat Session Support 1.2 Web Client Web Based H.323 Voice Communications Web User Data Transport Call Info Screen Pop History of URLs Visited Basic Web IVR Center Release Notes 4.0 7
12 Center Software Center Release Notes
13 Nitsuko America, Telecom Division 4 Forest Parkway Shelton, CT TEL: FAX: Other Important Telephone Numbers Sales: Customer Service: Customer Service FAX: Technical Service: Discontinued Product Service: Technical Training: Emergency Technical Service (After Hours) (Excludes discontinued products) Nitsuko Canada, Division of Nitsuko America 165 Matheson Blvd. E., Unit #4-6 Mississauga, Ontario L4Z 3K2 TEL: FAX:
14
CMG 7.5. Quick Guide InConference. Makes your extension a conference room. Rev A4
Quick Guide InConference Makes your extension a conference room Rev A4 2013 Aastra Technologies Limited. All rights reserved. This document contains proprietary information, which is protected by copyright.
More informationPC Program User s Guide (01.01.05) 1. Connecting the PC. 2. Installation and Start-up. 3. Programming
Work Off-Line Set up a new database or modify a previously saved database (without being connected to the telephone system). This helps minimize on-site programming time. Work On-Line (connected directly
More informationAspire. Automatic Call Distribution (ACD) Feature Handbook
Aspire Automatic Call Distribution (ACD) Feature Handbook This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be
More informationConference Bridge User Guide P/N 0893416 Rev 1, September 2006 Printed in U.S.A. 5.99
Empowered by Innovation Technical Support Web Site: http://ws1.necii.com (registration is required) Conference Bridge User Guide P/N 0893416 Rev 1, September 2006 Printed in U.S.A. 5.99 This manual has
More informationAutomatic Call Distribution (ACD) P/N 0913206 Rev 1, July 2008 Printed in U.S.A. 1.02. Technical Support Web Site: http://www.necux5000.
Empowered by Innovation Technical Support Web Site: http://www.necux5000.com Automatic Call Distribution (ACD) P/N 0913206 Rev 1, July 2008 Printed in U.S.A. 1.02 This manual has been developed by NEC
More informationEmpowered by Innovation. User s Guide. P/N 1770082 July 2006 Printed in U.S.A.
Empowered by Innovation User s Guide P/N 1770082 July 2006 Printed in U.S.A. This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel,
More informationAspire User Programming Browser User Guide - UB Level. Technical Support Web Site: http://ws1.necii.com (registration is required)
Empowered by Innovation Aspire User Programming Browser User Guide - UB Level Technical Support Web Site: http://ws1.necii.com (registration is required) P/N 0893418 Rev 1, October 2006 Printed in U.S.A.
More informationEmpowered by Innovation. Setting Up and Using Fax Mail. P/N 1770087 July 2006 Printed in U.S.A.
Empowered by Innovation Setting Up and Using Fax Mail P/N 1770087 July 2006 Printed in U.S.A. This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and
More informationVirtual Contact Center
Virtual Contact Center Zendesk CTI Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the
More information1. Features. 2. Soft Keys. 3. Voice Prompts. Aspire Mail. Feature Handbook
1. Features 2. Soft Keys 3. Voice Prompts Aspire Mail Feature Handbook This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and
More informationVirtual Contact Center
Virtual Contact Center Zendesk Integration with 8x8 Contact Center Agent Guide Revision 1.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the
More informationFOR SHORETEL CHAMPION PARTNERS ShoreTel Contact Center Workgroups vs. ECC 9 GENERAL SYSTEM OVERVIEW
FOR SHORETEL CHAMPION PARTNERS ShoreTel Contact Center Workgroups vs. ECC 9 Features Targeted Solutions Workgroup GENERAL SYSTEM OVERVIEW Informal ACD Groups Enterprise Contact Center 9 Medium to Large
More informationUnified Contact Center
Unified Contact Center for Microsoft Lync Server 2010 & 2013 Qualified Contact Center Solution MaxACD Unified Contact Center for Microsoft Lync Server 2010 and 2013 With Microsoft Lync now being deployed
More informationVirtual Contact Center
Virtual Contact Center MS Dynamics CRM Integration Configuration Guide Version 7.0 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and
More informationThirdlane User Portal 2.1. Users Guide 05/12/2008. Third Lane Technologies, LLC 39 Power Lane Fairfax, CA 94930. http://www.thirdlane.
Thirdlane User Portal 2.1 Users Guide 05/12/2008 Third Lane Technologies, LLC 39 Power Lane Fairfax, CA 94930 http://www.thirdlane.com Copyright 2003-2008. Third Lane Technologies, LLC. All rights reserved.
More informationUX Mail Fax Features. Empowered by Innovation. P/N 0913251 Rev 1, September 15, 2008 Printed in U.S.A. V4.21
Empowered by Innovation UX Mail Fax Features P/N 0913251 Rev 1, September 15, 2008 Printed in U.S.A. V4.21 For additional resources, visit UX5000 on the web at http://www.necux5000.com. This manual has
More informationStarWind iscsi SAN Software: Installing StarWind on Windows Server 2008 R2 Server Core
StarWind iscsi SAN Software: Installing StarWind on Windows Server 2008 R2 Server Core www.starwindsoftware.com Copyright 2008-2011. All rights reserved. COPYRIGHT Copyright 2008-2011. All rights reserved.
More informationVoice Mail and Automated Attendant User s Guide
Voice Mail and Automated Attendant User s Guide This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety
More informationBrief Solution Description
Public Brief Solution Description Aastra MX-ONE V.4.0 integration with Microsoft UC products Aastra Telecom Sweden LM Ericssons väg 30, Hägersten Box 422 14 SE-126 17 Stockholm, Sweden Doc. ASE/MXO/PM/0031/EN
More informationPBX Status and Extension Monitoring for KX- TDA/TDE/NCP Series. Call Center Suite for KX-TDA/TDE/NCP Series ADD-ON.
Call Center Suite for KX- Lite CCSupervisor Features General Settings Customer Information Add/ Edit/ Remove/ Import/ Export Customers Delete All Customers Browse Customer Call History Sort Fields PRI23
More informationCall Detail Reporting
Call Detail Reporting for AltiWare Open Edition (OE) Release 4.6 and AltiContact Manager (ACM) Release 4.6 Manual Revised 06/2003 4403-0012-4.6 1 WARNING! Toll fraud is committed when individuals unlawfully
More informationVoIP B-Series PCB Installation Instructions P/N 0893119 Rev 2, July 2006 Printed in U.S.A.
Empowered by Innovation VoIP B-Series PCB Installation Instructions P/N 0893119 Rev 2, July 2006 Printed in U.S.A. Technical Support Web Site: http://ws1.necii.com (registration is required) This manual
More informationSIP Trunking Manual 05.15. Technical Support Web Site: http://ws1.necii.com (registration is required)
SIP Trunking Manual 05.15 Technical Support Web Site: http://ws1.necii.com (registration is required) This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers
More informationNVM-2. Voice Mail with Automated Attendant. Set Up Guide. Part No. 17690SET02 Issue 1-0, December 1997 (2412)
NVM-2 Voice Mail with Automated Attendant Set Up Guide Part No. 17690SET02 Issue 1-0, December 1997 (2412) 4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484 TEL: 203-926-5400 FAX: 203-929-0535 This manual has
More informationBy the Citrix Publications Department. Citrix Systems, Inc.
Licensing: The License Management Console By the Citrix Publications Department Citrix Systems, Inc. Notice The information in this publication is subject to change without notice. THIS PUBLICATION IS
More informationEmpowered by Innovation. Feature. SLT Quick Reference. October 2009 Printed in U.S.A. 01.00.00
Empowered by Innovation Feature SLT Quick Reference October 2009 Printed in U.S.A. 01.00.00 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and
More informationVirtual Contact Center
Virtual Contact Center Salesforce Multichannel Integration Configuration Guide Version 7.0 Revision 2.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes
More informationContact Center Anywhere: Supervision Manager (SM) Overview
Contact Center Anywhere: Supervision Manager (SM) Overview Supervision Manager Overview The majority of all Call Center expenses revolve around people. The ability to more effectively manage the people
More informationAlti-Mobile Extensions
Alti-Mobile Extensions C HAPTER 21 An Alti-Mobile Extension extends AltiGen s IP-PBX extension features to remote workers using cell phones or home phones via trunk interface. When configured, the property
More informationCall Center Configuration Quick Reference Guide
Call Center Configuration Quick Reference Guide Table of Contents About MegaPath Call Center... 2 How to Configure Your Call Center... 2 Voice Administration - Dashboard... 3 Name... 3 Settings... 4 Group
More informationPhone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT
Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT Microsoft Internet Explorer NOTICE The information contained in this document is believed to be accurate in all respects
More informationContact Center Solutions A Highly Flexible, Two-Tiered Offering
feature matrix Mitel Solutions A Highly Flexible, Two-Tiered Offering Mitel Solutions consist of Mitel Enterprise Edition and Mitel. Whether you run a large, multi-site corporation or a high volume, dynamic
More informationAltiGen IP PBX Feature Overview
AltiGen s focus is on delivering world class VoIP communications solutions which meet all of your business requirements. AltiGen s IP PBX servers are a completely integrated unified communications platform
More informationVirtual Contact Center
Virtual Contact Center Zendesk Integration Configuration Guide Version 7.1 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents
More informationTELEVANTAGE CALL CENTER ADMINISTRATOR S GUIDE
TELEVANTAGE CALL CENTER ADMINISTRATOR S GUIDE TELEVANTAGE 4.0 COPYRIGHT 2001 Artisoft, Inc. All rights reserved. This manual and the software described in it are copyrighted with all rights reserved.
More informationShoreTel Enterprise Contact Center 8 Report Data Fields
ShoreTel Enterprise Contact Center 8 Report Data ields May, 2013 Legal Notices Document and Software Copyrights Copyright 1998-2013 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed
More informationUsing Avaya Aura Messaging
Using Avaya Aura Messaging 6.0 November 2011 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate
More informationClear Connections in the Cloud SM. Call Center Agent and Supervisor Client Software User Guide. Revised and Effective May 6, 2014 1
Clear Connections in the Cloud SM Call Center Agent and Supervisor Client Software User Guide Revised and Effective May 6, 2014 1 Contents Purpose... 10 Interface Overview... 11 Call Center Agent... 11
More informationShoreTel Enterprise Contact Center 8 Report Data Fields
ShoreTel Enterprise Contact Center 8 Report Data ields November 2012 Legal Notices Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.
More informationMegaPath Call Center Agent/Supervisor
MegaPath Call Center Agent/Supervisor User Guide Table of Contents 1 Introduction to Call Center...9 1.1 Call Center Agent... 9 1.2 Call Center Supervisor... 10 2 Getting Started... 12 2.1 Launch Call
More informationMAXIS ONE TECHNOLOGIES, L.L.C. MAXIS ONE TECHNOLOGIES, L.L.C. CLOUD-BASED VIRTUAL HOSTED PBX USER S MANUAL
MAXIS ONE TECHNOLOGIES, L.L.C. WWW.MAXISONE.COM BRINGING THE NEXT GENERATION OF VOICE TECHNOLOGY TO YOU CLOUD-BASED VIRTUAL HOSTED PBX USER S MANUAL July 27, 2015 MAXIS ONE TECHNOLOGIES, L.L.C. A Service-Disabled
More informationSecure Web Service - Hybrid. Policy Server Setup. Release 9.2.5 Manual Version 1.01
Secure Web Service - Hybrid Policy Server Setup Release 9.2.5 Manual Version 1.01 M86 SECURITY WEB SERVICE HYBRID QUICK START USER GUIDE 2010 M86 Security All rights reserved. 828 W. Taft Ave., Orange,
More informationPart No. P0935737 02. Multimedia Call Center. Set Up and Operation Guide
Part No. P0935737 02 Multimedia Call Center Set Up and Operation Guide 2 Multimedia Call Center Set Up and Operation Guide Copyright 2001 Nortel Networks All rights reserved. 2001. The information in this
More informationUNIVERGE SV8100 UC Desktop Suite
UNIVERGE SV8100 UC Desktop Suite NEC Australia nec.com.au UNIVERGE SV8100 UC Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that
More informationHPBX User Guide. Version 2.0.60 V ISIT W IGHTMAN. CA
HPBX User Guide Version 2.0.60 V ISIT W IGHTMAN. CA Table of Contents CALL FEATURES... 4 Placing a Call... 4 Receiving a Call... 4 Call Forwarding... 4 Recording a Call... 4 Parking a Call... 5 Do Not
More informationPRIMUS CALL CENTRE: AGENTS & SUPERVISOR GUIDE
PRIMUS CALL CENTRE: AGENTS & SUPERVISOR GUIDE PRIMUS BUSINESS SERVICES CALL CENTRE AGENT & SUPERVISOR USER GUIDE PRIMUSBUSINESS.CA 1 v1.2 20140512 TABLE OF CONTENTS 1 About This Document 6 1.1 Audience
More informationAllworx Queuing and Automated Call Distribution Guide (Release 7.1.0.x)
Allworx Queuing and Automated Call Distribution Guide (Release 7.1.0.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
More informationCall Detail Reporting Manual
Call Detail Reporting Manual MAX Communication Server Release 6.7 August, 2011 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a
More informationScribe Demonstration Script Web Leads to Dynamics CRM. October 4, 2010 www.scribesoft.com
Scribe Demonstration Script Web Leads to Dynamics CRM October 4, 2010 www.scribesoft.com Important Notice No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
More informationUnified Communicator Advanced Training Handout
Unified Communicator Advanced Training Handout About Unified Communicator Advanced (UCA) Video Summary (must have access to the internet for this to launch) http://www.mitel.tv/videos/mitel_unified_communicator_advanced_na
More informationStarWind iscsi SAN Software: Configuring High Availability Storage for VMware vsphere and ESX Server
StarWind iscsi SAN Software: Configuring High Availability Storage for VMware vsphere and ESX Server www.starwindsoftware.com Copyright 2008-2011. All rights reserved. COPYRIGHT Copyright 2008-2011. All
More informationX X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features
Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to
More informationMITEL MiCONTACT CENTER
BROCHURE MITEL MiCONTACT CENTER A HIGHLY FLEXIBLE, TWO-TIERED OFFERING Mitel Mi Business consists of Mi Business Edition and Mi Enterprise Edition. Enterprise Edition is available in several different
More informationShoreTel Enterprise Contact Center Using Agent Toolbar
ShoreTel Enterprise Contact Center Using Agent Toolbar USER GUIDES RELEASE 7 Document and Software Copyrights Copyright 1998 2011 ShoreTel, Inc. All rights reserved. Printed in the United States of America.
More informationBroadWorks Hosted Thin Call Center Agent/Supervisor
BroadWorks Hosted Thin Call Center Agent/Supervisor User Guide Release 19.0 Document Version 4 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks
More informationWave 4.5. Wave ViewPoint Mobile 2.0. User Guide
Wave 4.5 Wave ViewPoint Mobile 2.0 User Guide 2014 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Applications
More informationVirtual Contact Center
Virtual Contact Center MS Dynamics CRM Online Integration Configuration Guide Version 7.1 Revision 1.0 Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information purposes
More informationPORTA ONE. New Features Guide Maintenance Release 18. www.portaone.com
PORTA ONE Porta Switch TM New Features Guide Maintenance Release 18 www.portaone.com Porta Switch Maintenance Release 18: New Features Guide Copyright Notice & Disclaimers Copyright 2000-2011 PortaOne,
More informationShoreTel Enterprise Contact Center 8 Using Agent Toolbar
ShoreTel Enterprise Contact Center 8 Using Agent Toolbar November 2012 Legal Notices Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.
More informationStarWind iscsi SAN Software: Using an existing SAN for configuring High Availability storage with Windows Server 2003 and 2008
StarWind iscsi SAN Software: Using an existing SAN for configuring High Availability storage with Windows Server 2003 and 2008 www.starwindsoftware.com Copyright 2008-2011. All rights reserved. COPYRIGHT
More informationRevolution Web ShoreTel Innovation Network Application Note for ShoreTel 14.1
Revolution Web ShoreTel Innovation Network Application Note for ShoreTel 14.1 December 2013 Resource Software International Ltd. (RSI) 40 King Street West, Suite 300 Oshawa, Ontario. L1H 1A4 Website: www.telecost.com
More informationLive Chat for Support Supervisors
Live Chat for Support Supervisors Salesforce, Winter 16 @salesforcedocs Last updated: December 10, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark
More informationHosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration
Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents 1 About this Guide... 4 2 Accessing the Hosted VoIP Phone System Administration Portal... 5 3 Hosted VoIP Phone
More informationVirtual Contact Center
Virtual Contact Center NetSuite Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents
More informationUsing Multiple Appearance Directory Number - Single Call Appearance with Polycom Phones
Using Multiple Appearance Directory Number - Single Call Appearance with Polycom Phones Feature Profile 83102 Multiple Appearance Directory Number Single Call Appearance (MADN-SCA) enables multiple phone
More informationApplication Note Rockwall Automation and FactoryTalk
Application Note Rockwall Automation and FactoryTalk This document guides you through the setup of proprietary vendor specific software installed on you PC. Your supervisor may provide you with additional
More informationSymantec Backup Exec Management Plug-in for VMware User's Guide
Symantec Backup Exec Management Plug-in for VMware User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.
More informationUsing Premium Automatic Call Distribution for Call Centers
Using Premium Automatic Call Distribution for Call Centers Feature-synchronized Automatic Call Distribution (ACD) enables organizations to manage a large number of phone calls on an individual basis. ACD
More informationFEATURE COMPARISON GUIDE. Wave Contact Center 1.0 TeleVantage Contact Center 7.5 CONVERSip Contact Center 1.0 QuickQ 5.0
FEATURE COMPARISON GUIDE Wave Contact Center 1.0 TeleVantage Contact Center 7.5 CONVERSip Contact Center 1.0 QuickQ 5.0 Introduction This document specifies the differences in Contact Center feature content
More informationApplication Note Siemens and SIMATIC Manager S7
Application Note Siemens and SIMATIC Manager S7 This document guides you through the setup of proprietary vendor specific software installed on you PC. Your supervisor may provide you with additional or
More informationWhite Paper Integration of TTY Calls into a Call Center Using the Placeholder Call Technique Updated: February 2007
Overview of Call Centers White Paper Integration of TTY Calls into a Call Center Using the Placeholder Call Technique Updated: February 2007 All organizations have a phone system, but a call center has
More informationSIP Trunking using the Optimum Business SIP Trunk adaptor and the AltiGen Max1000 IP PBX version 6.7
SIP Trunking using the Optimum Business SIP Trunk adaptor and the AltiGen Max1000 IP PBX version 6.7 Goal The purpose of this configuration guide is to describe the steps needed to configure the AltiGen
More informationShoreTel Contact Center Using ShoreWare Agent Toolbar
ShoreTel Contact Center Using ShoreWare Agent Toolbar USER GUIDES RELEASE 6 Document and Software Copyrights Copyright 1998 2010 ShoreTel, Inc. All rights reserved. Printed in the United States of America.
More informationCall Detail Reporting Manual
Call Detail Reporting Manual MAX Communication Server Release 7.0 November 2013 WARNIN! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a
More informationShoreTel Enterprise Contact Center 8 Supervisor Guide
ShoreTel Enterprise Contact Center 8 Supervisor Guide November 2012 Legal Notices Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.
More informationC HAPTER 1. Overview
Overview C HAPTER 1 AltiContact Manager is AltiGen s new powerful turnkey, hardware/ software multi-channel IP Contact Center platform targeted at the formal small to midsize contact center market of 10-500
More informationInteraction Center Integration with HEAT
Interaction Center Integration with HEAT Installation and Configuration Guide Interactive Intelligence Customer Interaction Center (CIC) 2016 R1 Last updated September 14, 2015 (See Change log for summary
More informationFEATURE MATRIX. Contact Center Business Edition is the right solution for contact centers that:
FEATURE MATRIX Solutions A Highly Flexible, Two-Tiered Offering Mitel Solutions consist of Mitel Enterprise Edition and Mitel Contact Center Business Edition. Whether you run a large, multi-site corporation
More informationMXIE. User s Manual. Manual Part Number 90-18002. Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085-5327 USA
MXIE User s Manual Manual Part Number 90-18002 Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085-5327 USA +1-408-328-0450 http://www.zultys.com Notice The information contained in this document
More informationMiCloud Contact Center
MiCloud Contact Center Integrated Tools for Managing and Reporting Contact Center Performance MiCloud Contact Center provides companies the sophisticated yet easy-to-use tools they need to manage, measure
More informationSilent Observer. Call Recording Solutions. Professional Services. Enterprise Solutions. Call Centers IVR TT/VR. SIP Based IVR.
Silent Observer Call Recording Solutions Professional Services Enterprise Solutions Call Centers IVR TT/VR SIP Based IVR Call Recording Call Accounting Conference Bridge SIP Soft-phones PBX Monitoring
More informationPresentation by: Shaniur T I M Nabi, CEO Friday, 12 December 2014 Connect Seven Solution Sdn Bhd (924787-D) Unit C-02-06, itech Tower, Jalan Impact,
Presentation by: Shaniur T I M Nabi, CEO Friday, 12 December 2014 Connect Seven Solution Sdn Bhd (924787-D) Unit C-02-06, itech Tower, Jalan Impact, Cyber 6, 63000 Cyberjaya, Selangor, Malaysia Tel: +60-15-48407746
More informationNortel Call Center Set Up and Operation Guide
Part No. N0008709 05 March 2008 Nortel Call Center Set Up and Operation Guide 2 Nortel Call Center Set Up and Operation Guide Copyright 2004-2008 Nortel Networks. All Rights Reserved. The information in
More informationUser s Guide BUSINESSPHONE 250 BUSINESSPHONE 50. ACD - Agent
User s Guide BUSINESSPHONE 250 BUSINESSPHONE 50 ACD - Agent DISCLAIMER BUSINESSPHONE 250 / BUSINESSPHONE 50 VERSION 4.0 ECONOMYplus / STANDARD / EXECUTIVE TELEPHONE DIALOG 3211 / 3212 / 3213 ACD - AGENT
More informationShoreTel Workgroup Real-Time Monitor
SHORETEL PROFESSIONAL SERVICES ShoreTel Workgroup Real-Time Monitor User & Installation Guide Introduction... 3 ShoreTel Workgroup Monitor Client Application... 4 Main Window... 4 Configuration of Options...
More informationStarWind iscsi SAN Software: Tape Drives Using StarWind and Symantec Backup Exec
StarWind iscsi SAN Software: Tape Drives Using StarWind and Symantec Backup Exec www.starwindsoftware.com Copyright 2008-2011. All rights reserved. COPYRIGHT Copyright 2008-2011. All rights reserved. No
More informationHP EPICCenter Contact Center Software for VCX Solutions Series
HP EPICCenter Contact Center Software for VCX Solutions Series Data sheet Product overview The HP EPICCenter Contact Center Software for VCX Solutions Series lets organizations offer their customers comprehensive
More informationHP EPICCenter Contact Center Software for VCX Solutions Overview
Overview Models HP EPIC 10-10-1 Base VCX Software Package HP EPIC 10-1 Base Upgrade VCX Software HP EPIC Agent Set of 5 Upgrade VCX Software HP EPICCenter for NBX-to-VCX Software Upgrade JE261A JE270A
More informationHow To Use Touchtone.Com'S Digital Phone Service Web Portal User Guide (For Ip Phones) On A Pc Or Ip Phone (For A Cell Phone) On Pc Or Mac) On Your Ip Phone On A Mac Or Ip Cell Phone On
Digital Phone Service Web Portal User Guide TouchTone provides subscribers an easy-to-use Web-based administrator portal to help manage your IP phone s features and call routing functions. In this document
More informationEndpoint Security Console. Version 3.0 User Guide
Version 3.0 Table of Contents Summary... 2 System Requirements... 3 Installation... 4 Configuring Endpoint Security Console as a Networked Service...5 Adding Computers, Groups, and Users...7 Using Endpoint
More information<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview
Contact Center Anywhere: Interaction Manager (IM) Overview What is Interaction Manager? Interaction Manager is the software that each call center agent uses to take and place customer
More informationStarWind iscsi SAN Software: Challenge-Handshake Authentication Protocol (CHAP) for Authentication of Users
StarWind iscsi SAN Software: Challenge-Handshake Authentication Protocol (CHAP) for Authentication of Users www.starwindsoftware.com Copyright 2008-2011. All rights reserved. COPYRIGHT Copyright 2008-2011.
More informationMaxACD Administrator Manual. MaxACD 6.5.8
MaxACD Administrator Manual MaxACD 6.5.8 January 2013 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,
More informationAllworx Queuing and Automated Call Distribution Guide (Release 7.2.3.x)
Allworx Queuing and Automated Call Distribution Guide (Release 7.2.3.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
More informationSERVICE LEVEL FEATURES
SERVICE LEVEL FEATURES Standard Premium Platinum Voice Contact Center Solution X X X Call Recording X X X Internal Agent Chat X X X Multi Office Support X X X Integrated Phonebook/Directory X X X Line
More informationQuest ChangeAuditor 5.1 FOR ACTIVE DIRECTORY. User Guide
Quest ChangeAuditor FOR ACTIVE DIRECTORY 5.1 User Guide Copyright Quest Software, Inc. 2010. All rights reserved. This guide contains proprietary information protected by copyright. The software described
More informationIPOne Phone System User Interface Guide
IPOne Phone System User Interface Guide DoubleHorn Communications, LLC 1802 W. 6 th Street Austin, TX 78703 Main Office: 512-637-5200 Toll Free: 877-637-HORN (4676) DHC Support: Dial 611 IPOne Phone System
More informationJanuary 23, 2010 McAfee SaaS Email Continuity User Guide
January 23, 2010 McAfee SaaS Email Continuity User Guide COPYRIGHT Copyright 2001 2010 McAfee, Inc. All Rights Reserved. This document contains proprietary information of McAfee Inc. and is subject to
More informationStarWind iscsi SAN: Configuring HA File Server for SMB NAS February 2012
StarWind iscsi SAN: Configuring HA File Server for SMB NAS February 2012 TRADEMARKS StarWind, StarWind Software and the StarWind and the StarWind Software logos are trademarks of StarWind Software which
More information