ESKITP Authorise strategy, policies and standards relating to IT service delivery performance metrics management

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "ESKITP7146.01 Authorise strategy, policies and standards relating to IT service delivery performance metrics management"

Transcription

1 service delivery performance metrics Overview This sub-discipline covers the competencies required to direct the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring service level performance is a complex task requiring collection of data, detailed analysis, and reporting. The monitoring of service level performance provides the ability to make well informed decisions based upon on the current IT service environment and through the identification of trends. The planning, implementation, control, review and audit of service provision, to meet customer business requirements includes monitoring the agreed levels of service, seeking continually and proactively to improve service delivery. Who this standard is for: This standard is for IT Professionals operating in lead professional roles directing IT service delivery performance monitoring functions. Working in the senior professional role involves: Directing service delivery performance monitoring activities Co-ordinating setting service delivery performance monitoring metrics and activities 1

2 service delivery performance metrics Performance criteria You must be able to: P1 design effective strategy, policies and standards relating to IT service delivery performance metrics activities and the most appropriate approach to manage the delivery of IT services for any particular programme P2 design effective IT service delivery performance metrics standards, contingency and authorities for use within any particular project and/or programme P3 critically review and authorise the IT service delivery performance metrics, having assessed the adequacy and appropriateness of it, together with the delegated authorities and contingency for any particular programme 2

3 service delivery performance metrics 3

4 service delivery performance metrics Knowledge and understanding You need to know and understand: K1 how to identify and select, for any particular IT service delivery performance area: K1.1 the strategy, policies and standards relating to IT service delivery performance activities K1.2 what level of tolerance and contingency should apply to an IT service delivery performance projects K1.3 what project accounting treatment should apply to the expenditure K2 identify: K2.2 when and how to use external providers of IT service delivery performance metrics services K2.3 the implications of the IT service delivery performance metrics and the benefits associated with any particular programme on the wider business operations and/or business strategy K3 review the metrics required for any particular IT service delivery performance programme during its life K4 design and develop, for IT service delivery performance programmes: K4.1 standards, tolerances, contingency and authorities for use within any particular IT service delivery performance programme K4.2 strategy, policies, plans and standards relating to IT service delivery performance activities K4.3 strategy and policies to ensure the alignment of IT service delivery performance activities with all relevant legislation, regulations, external standards and internal governance principles and standards K5 design and develop the procedures, tools and techniques for IT service delivery programmes: K5.1 relating to performance metrics activities K5.2 to monitor the alignment of IT service delivery 4

5 service delivery performance metrics performance metrics activities with all relevant legislation, regulations and external standards, and internal governance principles and standards K6 agree K6.1 the final objectives/targets and benefits associated with any particular IT service delivery performance metrics programmes K6.2 the strategy, policies, plans, procedures, standards, methods, tools and techniques relating to IT service delivery performance metrics activities K7 authorise for any particular programme: K7.1 the most appropriate approach to IT service delivery performance metrics K7.2 the delegated authorities and K7.3 tolerances and contingency 5

ESKITP714601 Authorise strategy, policies and standards relating to IT service delivery performance metrics management

ESKITP714601 Authorise strategy, policies and standards relating to IT service delivery performance metrics management service delivery performance metrics Overview This sub-discipline covers the competencies required to direct the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring

More information

ESKITP7145.01 Manage IT service delivery performance metrics

ESKITP7145.01 Manage IT service delivery performance metrics Overview This sub-discipline covers the competencies required to manage the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring service level performance is a

More information

ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery

ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery Overview This sub-discipline covers the competencies required to perform performance metrics. Monitoring service level performance is a complex task requiring collection of data, detailed analysis, and

More information

Explanation where the company has partially applied or not applied King III principles

Explanation where the company has partially applied or not applied King III principles King Code of Corporate Governance for South Africa, 2009 (King III) checklist The Board of Directors (the Board) of Famous Brands Limited (Famous Brands or the company) is fully committed to business integrity,

More information

ESKITP2034.03 Assist in the preparation of change management plans and assignments for IT enabled systems 1

ESKITP2034.03 Assist in the preparation of change management plans and assignments for IT enabled systems 1 Assist in the preparation of change management plans and assignments for IT Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction

More information

Basildon District Council Financial Planning Framework

Basildon District Council Financial Planning Framework Basildon District Council Financial Planning Framework 1. Introduction The Financial Planning Framework underpins the Council s Medium Term Financial Strategy and sets out the financial planning processes

More information

ESKISP6046.02 Direct security architecture development

ESKISP6046.02 Direct security architecture development Overview This standard covers the competencies concerned with directing security architecture activities. It includes setting the strategy and policies for security architecture, and being fully accountable

More information

APPLICATION OF THE KING III REPORT ON CORPORATE GOVERNANCE PRINCIPLES

APPLICATION OF THE KING III REPORT ON CORPORATE GOVERNANCE PRINCIPLES APPLICATION OF THE KING III REPORT ON CORPORATE GOVERNANCE PRINCIPLES Ethical Leadership and Corporate Citizenship The board should provide effective leadership based on ethical foundation. that the company

More information

APPLICATION OF KING III CORPORATE GOVERNANCE PRINCIPLES 2014

APPLICATION OF KING III CORPORATE GOVERNANCE PRINCIPLES 2014 WOOLWORTHS HOLDINGS LIMITED CORPORATE GOVERNANCE PRINCIPLES 2014 CORPORATE GOVERNANCE PRINCIPLES 2014 CORPORATE GOVERNANCE PRINCIPLES 2014 This table is a useful reference to each of the King III principles

More information

IT Professional Standards. Information Security Discipline. Sub-discipline 605 Information Security Testing and Information Assurance Methodologies

IT Professional Standards. Information Security Discipline. Sub-discipline 605 Information Security Testing and Information Assurance Methodologies IT Professional Standards Information Security Discipline Sub-discipline 605 Information Security Testing and Information Assurance Methodologies December 2012 Draft Version 0.6 DOCUMENT REVIEW Document

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Risk Management Committee Charter

Risk Management Committee Charter Ramsay Health Care Limited ACN 001 288 768 Risk Management Committee Charter Approved by the Board of Ramsay Health Care Limited on 29 September 2015 Ramsay Health Care Limited ABN 57 001 288 768 Risk

More information

CAPITAL INVESTMENT POLICY

CAPITAL INVESTMENT POLICY CAPITAL INVESTMENT POLICY Document Profile Box Document Reference: Version: 0001 Ratified by: Trust Board Date ratified: March 2009 Name of originator/author: Duncan Sellers Name of responsible committee/individual:

More information

CONFIGURATION COMMITTEE. Terms of Reference

CONFIGURATION COMMITTEE. Terms of Reference SWBTB (8/13) 166 (g) CONFIGURATION COMMITTEE Terms of Reference 1. CONSTITUTION 1.1 The Board hereby resolves to establish a Committee of the Board to be known as the Configuration Committee (The Committee).

More information

Agreement for the provision of IT Management Services and IT Services

Agreement for the provision of IT Management Services and IT Services Board Date: 26 March 2015 Item 16: Agreement for the provision of IT Management Services and IT Services This paper will be considered in public 1 Summary 1.1 This paper asks the Board to approve extended

More information

Risk Management Committee (Committee) Terms of Reference

Risk Management Committee (Committee) Terms of Reference Risk Management Committee (Committee) Terms of Reference 1. Objective of Committee 1.1 The Risk Management Committee ( the Committee ) is a formal sub-committee of the Board of the JSE ( the Board ). 1.2

More information

ESKITP5065 Software Development Process Improvement Level 5 Role

ESKITP5065 Software Development Process Improvement Level 5 Role Software Development Process Improvement Level 5 Role Overview This sub-discipline covers the competencies required by an information technology and/or telecoms organisation to ensure that appropriate

More information

Community Lifestyle Support Inc.

Community Lifestyle Support Inc. HUMAN SERVICES QUALITY FRAMEWORK STANDARDS - POLICIES DOCUMENT Q:/1 DATE REVEIWED: REFERENCE: GOVERNANCE AND August 2014 MANAGEMENT POLICY AUTHORISATION: STANDARD REFERENCE: NEXT REVIEW DATE: Management

More information

ESKITP6026 IT Security Management Level 6 Role

ESKITP6026 IT Security Management Level 6 Role Overview This sub-discipline is about the competencies required to ensure the security of all aspects of Information Technology services, systems and assets within an organisation. This includes the data,

More information

GUIDANCE NOTE FOR DEPOSIT-TAKERS. Operational Risk Management. March 2012

GUIDANCE NOTE FOR DEPOSIT-TAKERS. Operational Risk Management. March 2012 GUIDANCE NOTE FOR DEPOSIT-TAKERS Operational Risk Management March 2012 Version 1.0 Contents Page No 1 Introduction 2 2 Overview 3 Operational risk - fundamental principles and governance 3 Fundamental

More information

RISK MANAGEMENT FRAMEWORK. 2 RESPONSIBLE PERSON: Sarah Price, Chief Officer

RISK MANAGEMENT FRAMEWORK. 2 RESPONSIBLE PERSON: Sarah Price, Chief Officer RISK MANAGEMENT FRAMEWORK 1 SUMMARY The Risk Management Framework consists of the following: Risk Management policy Risk Management strategy Risk Management accountability Risk Management framework structure.

More information

Application of King III Corporate Governance Principles

Application of King III Corporate Governance Principles APPLICATION of KING III CORPORATE GOVERNANCE PRINCIPLES 2013 Application of Corporate Governance Principles This table is a useful reference to each of the principles and how, in broad terms, they have

More information

Terms of Reference - Board Risk Committee

Terms of Reference - Board Risk Committee Terms of Reference - Board Risk Committee The Board Risk Committee is authorised by the Board to oversee the Group s risk management arrangements. It ensures that the overarching risk appetite is appropriate

More information

NHS ISLE OF WIGHT CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY POLICY

NHS ISLE OF WIGHT CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY POLICY NHS ISLE OF WIGHT CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY POLICY AUTHOR/ APPROVAL DETAILS Document Author Written By: Human Resources Authorised Signature Authorised By: Helen Shields Date: 20

More information

Application of King III Corporate Governance Principles

Application of King III Corporate Governance Principles Application of Corporate Governance Principles Application of Corporate Governance Principles This table is a useful reference to each of the principles and how, in broad terms, they have been applied

More information

ESKITP2035.01 Identify change management opportunities and options for IT enabled systems 1

ESKITP2035.01 Identify change management opportunities and options for IT enabled systems 1 Identify change management opportunities and options for IT enabled Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction of business

More information

ESKISP6056.01 Direct security testing

ESKISP6056.01 Direct security testing Direct security testing Overview This standard covers the competencies concerning with directing security testing activities. It includes setting the strategy and policies for security testing, and being

More information

Promote security system and service sales

Promote security system and service sales Page 1 of 5 Promote security system and service sales Level 3 Credits 2 Purpose This unit standard is for people who work, or intend to work, as security system or service sales representatives, or in

More information

Request for Proposal. Supporting Document 3 of 4. Contract and Relationship Management for the Education Service Payroll

Request for Proposal. Supporting Document 3 of 4. Contract and Relationship Management for the Education Service Payroll Request for Proposal Supporting Document 3 of 4 Contract and Relationship December 2007 Table of Contents 1 Introduction 3 2 Governance 4 2.1 Education Governance Board 4 2.2 Education Capability Board

More information

Service Management. 702 IT/Technology Service Help Desk and Incident Management

Service Management. 702 IT/Technology Service Help Desk and Incident Management 702 IT/Technology Service Help Desk and Incident Management This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services and assets,

More information

ESKITP6034 IT Disaster Recovery Level 4 Role

ESKITP6034 IT Disaster Recovery Level 4 Role Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an organisation. ESKITP6034 1 Performance criteria You

More information

Qualification details

Qualification details Qualification details Title New Zealand Diploma in Organisational Risk and Compliance (Level 6) Version 1 Qualification type Diploma Level 6 Credits 120 NZSCED 080317 Quality Management DAS classification

More information

ESKITP7025 IT/Technology Service Help Desk and Incident Management Level 5 Role

ESKITP7025 IT/Technology Service Help Desk and Incident Management Level 5 Role IT/Technology Service Help Desk and Incident Management Level 5 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services

More information

Guideline - Business Continuity Plan

Guideline - Business Continuity Plan Guideline - Business Continuity Plan 1. Introduction: The Business Continuity Plan is a component of the Risk and Business Management suite. This suite includes: Risk Management including risk registers

More information

KING III CORPORATE GOVERNANCE COMPLIANCE REGISTER

KING III CORPORATE GOVERNANCE COMPLIANCE REGISTER KING III CORPORATE GOVERNANCE REGISTER CHAPTER 1: ETHICAL LEADERSHIP AND CORPORATE CITIZENSHIP NON 1.1. The board should provide effective leadership based on an ethical foundation 1.2. The board should

More information

Reputation, Brand & Communications

Reputation, Brand & Communications Group Standard Reputation, Brand & Communications Serco is committed to building a positive reputation with its stakeholders, wherever we operate SMS-GS-BC4 Reputation, Brand and Communication December

More information

Role Context & Purpose

Role Context & Purpose Group Manager Children s Social Care Services Role Profile: Grade: Accountable to: Accountable for: Senior Manager Hay B Service Leader 3-6 direct line reports, plus circa 48 staff that these direct reports

More information

Compliance Plan. Contents

Compliance Plan. Contents Contents INTRODUCTION... 3 POLICY... 4 COMPLIANCE MANAGEMENT... 5 Compliance Governance... 5 Roles and Responsibilities... 6 Culture... 6 Compliance Framework Documentation... 7 Implementation Steps...

More information

ROAD KING INFRASTRUCTURE LIMITED (the Company ) Terms of Reference of the Audit Committee

ROAD KING INFRASTRUCTURE LIMITED (the Company ) Terms of Reference of the Audit Committee ROAD KING INFRASTRUCTURE LIMITED (the Company ) Terms of Reference of the Audit Committee Constitution 1. The Audit Committee (the Committee ) has been established by the Board of Directors (the Board

More information

Risk Management Policy

Risk Management Policy Risk Management Policy Risk Management Policy Record Number D14/79827 Responsible Manager Manager Strategy and Governance Last reviewed 10 March 2015 Adoption reference Council Resolution number 90.5 Previous

More information

CONSTRUCTION HEALTH AND SAFETY, AND INJURY PREVENTION Research and develop accident and incident investigation procedures on construction sites

CONSTRUCTION HEALTH AND SAFETY, AND INJURY PREVENTION Research and develop accident and incident investigation procedures on construction sites 1 of 7 level: 4 credit: 4 planned review date: December 2003 sub-field: purpose: Construction People credited with this unit standard are able to: research accident and/or incident investigation and reporting

More information

Reserve Bank of Fiji Insurance Supervision Policy Statement No. 8 MINIMUM REQUIREMENTS FOR RISK MANAGEMENT FRAMEWORKS OF LICENSED INSURERS IN FIJI

Reserve Bank of Fiji Insurance Supervision Policy Statement No. 8 MINIMUM REQUIREMENTS FOR RISK MANAGEMENT FRAMEWORKS OF LICENSED INSURERS IN FIJI Reserve Bank of Fiji Insurance Supervision Policy Statement No. 8 NOTICE TO INSURANCE COMPANIES LICENSED UNDER THE INSURANCE ACT 1998 MINIMUM REQUIREMENTS FOR RISK MANAGEMENT FRAMEWORKS OF LICENSED INSURERS

More information

Consultancy spending controls: Initial Guidance to NHS Trusts

Consultancy spending controls: Initial Guidance to NHS Trusts Consultancy spending controls: Initial Guidance to NHS Trusts 1. Summary 1.1 The NHS Trust Development Authority (NHS TDA), Monitor and NHS England (NHSE) are jointly implementing a controls process over

More information

Risk Management Policy

Risk Management Policy Risk Management Policy Bailador Technology Investments ACN 601 048 275 adopted on 25 September 2014 1 Introduction -------------------------------------------------------------------------------------------------

More information

Pictet Asset Management Ltd

Pictet Asset Management Ltd FEBRUARY 2016 Pictet Asset Management Ltd Pillar 3 Disclosure Contents 1. Introduction 2 2. Scope 2 3. Risk Management Objectives and Policies 3 4. Capital Resources and Capital Adequacy 6 February 2016

More information

KING III COMPLIANCE REGISTER 2015

KING III COMPLIANCE REGISTER 2015 KING COMPLIANCE REGISTER 2015 Partially Not 1.1 The Board should provide effective leadership based on an ethical foundation. Mr Paul Jenkins is currently the executive chairman of MNY. He is a well respected

More information

NOS for Data Management (801) September 2014 V1.3

NOS for Data Management (801) September 2014 V1.3 NOS for Data Management (801) September 2014 V1.3 NOS Reference ESKITP801301 ESKITP801401 ESKITP801501 ESKITP801601 NOS Title Assist in Delivering the Data Management Infrastructure to Support Data Analysis

More information

UNIVERSITY HOSPITAL OF NORTH STAFFORDSHIRE (NHS) TRUST FINANCE DIRECTORATE JOB DESCRIPTION

UNIVERSITY HOSPITAL OF NORTH STAFFORDSHIRE (NHS) TRUST FINANCE DIRECTORATE JOB DESCRIPTION UNIVERSITY HOSPITAL OF NORTH STAFFORDSHIRE (NHS) TRUST FINANCE DIRECTORATE JOB DESCRIPTION 1. POST: Divisional Business Advisors 2. GRADE: 8b 3. LOCATION: Division-based expected to work in finance department

More information

CD(SA) Director Competency Framework

CD(SA) Director Competency Framework CD(SA) Director Competency Framework This framework identifies the knowledge, skills and experience you will be required to evidence for the Chartered Director Evaluation. The Institute of Directors in

More information

Audit, Risk Management and Compliance Committee Charter

Audit, Risk Management and Compliance Committee Charter Audit, Risk Management and Compliance Committee Charter Woolworths Limited Adopted by the Board on 27 August 2013 page 1 1 Introduction This Charter sets out the responsibilities, structure and composition

More information

Description of responsibilities

Description of responsibilities GREENPEACE NORDIC Job Description Form Department: Fundraising & IT Location: Copenhagen, Denmark Job title: Fundraising Manager Reports to: Fundraising and IT Director Level: Bb Fulltime General description/purpose

More information

ROYAL HOLLOWAY, UNIVERSITY OF LONDON

ROYAL HOLLOWAY, UNIVERSITY OF LONDON ROYAL HOLLOWAY, UNIVERSITY OF LONDON ASBESTOS MANAGEMENT POLICY (Version 2) This Policy defines the College s arrangements for the management of asbestos and the measures to be taken for the protection

More information

BUSINESS INTELLIGENCE E ANALYST Business Unit:

BUSINESS INTELLIGENCE E ANALYST Business Unit: BUSINESS INTELLIGENCE E ANALYST Business Unit: LAB360 Reporting to: Direct Reports: Manager of Analytics Strategy and Research Business Information Analyst Date Created: September 2014 Purpose of the Position

More information

Release 1. BSBPMG415A Apply project risk-management techniques

Release 1. BSBPMG415A Apply project risk-management techniques Release 1 BSBPMG415A Apply project risk-management techniques BSBPMG415A Apply project risk-management techniques Modification History Release Release 1 Comments This version first released with BSB07

More information

Direct Line Insurance Group plc (the Company ) Board Risk Committee (the Committee ) Terms of Reference

Direct Line Insurance Group plc (the Company ) Board Risk Committee (the Committee ) Terms of Reference Direct Line Insurance Group plc (the Company ) Board Risk Committee (the Committee ) Terms of Reference Chair An Independent Non-Executive Director In the absence of the Committee Chairman and an appointed

More information

Team Business Continuity Plan Guide

Team Business Continuity Plan Guide Team Business Continuity Plan Guide Contents Introduction 1.0 Functional Analysis of your Team 2.0 Business Continuity Risk Assessment 3.0 Team Network of Contacts 4.0 Incident Log Sheet 5.0 Record of

More information

Internal Audit - progress report 2015-16 and 2016-17 plan

Internal Audit - progress report 2015-16 and 2016-17 plan Audit Committee, 16 March 2016 Internal Audit - progress report 2015-16 and 2016-17 plan Executive summary and recommendations Introduction Grant Thornton have prepared the attached report which sets out

More information

Position Description

Position Description Position Description Wesley Disability Services Quality Risk & Compliance Specialist Agreement Signed Quality Risk and Compliance Specialist Signed Executive Manager, Wesley Disability Services Date Date

More information

Direct Marketing Manager

Direct Marketing Manager Direct Marketing Manager Business Unit: Customer Value Reporting to: Head of Marketing Direct Reports: 1x Campaign Specialist, 1x Campaign Executive Date Created: August 2015 Purpose of the position To

More information

Release: 1. BSBMGT504A Manage budgets and financial plans

Release: 1. BSBMGT504A Manage budgets and financial plans Release: 1 BSBMGT504A Manage budgets and financial plans BSBMGT504A Manage budgets and financial plans Modification History Unit Descriptor This unit covers all of the significant aspects of financial

More information

The Corporate Select Committee is asked to note the attached report.

The Corporate Select Committee is asked to note the attached report. CORPORATE SELECT COMMITTEE RISK MANAGEMENT Report Author: Peter Grimshaw Internal Audit Manager Executive Member: Councillor John Faulkner Agenda Item 12 13 September 2005 1. PURPOSE This is a regular

More information

PostNL Group Policy. on Fraud Prevention. PostNL Group Policy. on Fraud Prevention Page 1 of 15

PostNL Group Policy. on Fraud Prevention. PostNL Group Policy. on Fraud Prevention Page 1 of 15 on Fraud Prevention on Fraud Prevention Page 1 of 15 Contents 1 Objective of this group policy 3 2 Scope 4 3 Definitions 5 4 Policy provisions and responsibilities 7 4.1 Fraud Prevention controls 7 4.2

More information

Business Continuity Management Policy

Business Continuity Management Policy Governance 1 Purpose The purpose of this policy is to communicate Business Continuity Management (BCM) framework, responsibilities and guiding principles for Victoria to effectively prepare for and achieve

More information

Basics of Sustainability. Environmental Management Systems (EMS)

Basics of Sustainability. Environmental Management Systems (EMS) Basics of Sustainability 5 Environmental Management Systems (EMS) 1 Contents Page Aims... 2 Introduction... 3 Environmental Management Standards (EMS)... 3 Environmental Policy... 4 Planning... 4 Implementation,

More information

Risk Management Policy

Risk Management Policy Risk Management Policy Originator name: Department: Implementation date: Ruth Anderson Finance 1 August 2013 Date of next review: 1 August 2016 Related policies: Health & Safety Policy, Equality & Diversity

More information

Prince 2 Health Check

Prince 2 Health Check Prince 2 Health Check Start-up Was there a Project Mandate? Was the Project Board designed/appointed before initiation was authorised? Was a Project Brief produced? Is the Project Brief to PRINCE standards?

More information

ESKISP6054.01 Conduct security testing, under supervision

ESKISP6054.01 Conduct security testing, under supervision Overview This standard covers the competencies required to conduct security testing under supervision. In order to contribute to the determination of the level of resilience of an information system to

More information

Consultancy spending approval process: Initial guidance to NHS foundation trusts

Consultancy spending approval process: Initial guidance to NHS foundation trusts Annex One Consultancy spending approval process: Initial guidance to NHS foundation trusts Summary 1. Monitor, the NHS Trust Development Authority (TDA) and NHS England are jointly implementing an approval

More information

HSBC FINANCE CORPORATION CHARTER OF THE RISK COMMITTEE

HSBC FINANCE CORPORATION CHARTER OF THE RISK COMMITTEE HSBC FINANCE CORPORATION CHARTER OF THE RISK COMMITTEE I. Committee Purpose The Risk Committee is appointed by the Board of Directors of HSBC Finance Corporation (the Corporation ) and is responsible,

More information

Appendix C Accountant in Bankruptcy. Annual report on the 2013/14 audit

Appendix C Accountant in Bankruptcy. Annual report on the 2013/14 audit Appendix C Accountant in Bankruptcy Annual report on the 2013/14 audit Prepared for Accountant in Bankruptcy and the Auditor General for Scotland 6 August 2014 Audit Scotland is a statutory body set up

More information

ESKITP7026 IT/Technology Service Help Desk and Incident Management Level 6 Role

ESKITP7026 IT/Technology Service Help Desk and Incident Management Level 6 Role IT/Technology Service Help Desk and Incident Management Level 6 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services

More information

Business Continuity Management Policy

Business Continuity Management Policy Governance: Business Committee Policy Owner: Chief Superintendent, Corporate Services Department: Corporate Services Policy Number: 002 Version: 3.0 Policy Writer: Business Continuity Co-ordinator Effective

More information

Policy Title: Information and Communication Technologies (ICT) Service Management Policy. Policy Number: P60122

Policy Title: Information and Communication Technologies (ICT) Service Management Policy. Policy Number: P60122 Policy Title: Information and Communication Technologies (ICT) Service Management Policy Policy Number: P60122 Section Reference Policy Contents Page(s) 1. Policy Administration 2 2. Policy Objective,

More information

F I N A N C I A L R E G U L A T I O N S

F I N A N C I A L R E G U L A T I O N S F I N A N C I A L R E G U L A T I O N S South Downs National Park Authority March 2014 Page 0 of 17 F I N A N C I A L R E G U L A T I O N S Contents Page 1 INTRODUCTION Purpose of Financial Regulations

More information

SMARTONE TELECOMMUNICATIONS HOLDINGS LIMITED

SMARTONE TELECOMMUNICATIONS HOLDINGS LIMITED Audit Committee Terms of reference Constitution 1. The Board hereby resolves to establish a Committee of the Board to be known as the Audit Committee. Membership 2. The Committee shall be appointed by

More information

Integrated Risk Management Policy

Integrated Risk Management Policy Integrated Management Policy Document reference number Document developed by Quality and Patient Safety Directorate Revision number 4 Document approved by Quality and Patient Safety Directorate Approval

More information

Business Continuity Management

Business Continuity Management Business Continuity Management Standard Operating Procedure Notice: This document has been made available through the Police Service of Scotland Freedom of Information Publication Scheme. It should not

More information

FMCF certification checklist 2014-15 (incorporating the detailed procedures) 2014-15 certification period. Updated May 2015

FMCF certification checklist 2014-15 (incorporating the detailed procedures) 2014-15 certification period. Updated May 2015 FMCF certification checklist 2014-15 (incorporating the detailed procedures) 2014-15 certification period Updated May 2015 The Secretary Department of Treasury and Finance 1 Treasury Place Melbourne Victoria

More information

ESKISP6055.01 Manage security testing

ESKISP6055.01 Manage security testing Overview This standard covers the competencies concerning with managing security testing activities. Including managing resources activities and deliverables. This includes planning, conducting and reporting

More information

Actuarial services that enhance performance. Insurance PRECISE. PROVEN. PERFORMANCE.

Actuarial services that enhance performance. Insurance PRECISE. PROVEN. PERFORMANCE. Actuarial services that enhance performance Insurance PRECISE. PROVEN. PERFORMANCE. Today s challenges, tomorrow s opportunities In today s ever changing insurance market, companies face more stringent

More information

A Guide to Corporate Governance for QFC Authorised Firms

A Guide to Corporate Governance for QFC Authorised Firms A Guide to Corporate Governance for QFC Authorised Firms January 2012 Disclaimer The goal of the Qatar Financial Centre Regulatory Authority ( Regulatory Authority ) in producing this document is to provide

More information

WILTSHIRE POLICE FORCE POLICY

WILTSHIRE POLICE FORCE POLICY Template v4 WILTSHIRE POLICE FORCE POLICY BUSINESS CONTINUITY MANAGEMENT SYSTEMS (BCMS) Effective from: July 2013 Version: 2.0 Next Review Date: July 2015 POLICY STATEMENT Wiltshire Police has a statutory

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

Gladstone Ports Corporation Limited

Gladstone Ports Corporation Limited Gladstone Ports Corporation Limited Human Resources Committee Charter #159378v5 Adopted by Board 17/7/07 1 Table of Contents 1. TERMS OF REFERENCE... 3 2. ROLE AND RESPONSIBILITIES... 3 3. RELATIONSHIP

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Senior Manager, ICT Contracts Classification Code: ASO8 Division: ICT Services Directorate: ICT Contracts & Performance Management Type of Appointment: Branch:

More information

CODE OF PRACTICE DEALING WITH THE RELATIONSHIP BETWEEN THE NATIONAL AUDIT OFFICE AND THE COMPTROLLER AND AUDITOR GENERAL

CODE OF PRACTICE DEALING WITH THE RELATIONSHIP BETWEEN THE NATIONAL AUDIT OFFICE AND THE COMPTROLLER AND AUDITOR GENERAL CODE OF PRACTICE DEALING WITH THE RELATIONSHIP BETWEEN THE NATIONAL AUDIT OFFICE AND THE COMPTROLLER AND AUDITOR GENERAL The Budget Responsibility and National Audit Act received Royal Assent in March

More information

Board Charter THE NEW ZEALAND REFINING COMPANY LIMITED. Board of Directors Charter

Board Charter THE NEW ZEALAND REFINING COMPANY LIMITED. Board of Directors Charter THE NEW ZEALAND REFINING COMPANY LIMITED Board of Directors Charter TABLE OF CONTENTS 1. Introduction... 3 2. Purpose of the Company... 3 3. Role of the Board... 3 4. Responsibilities of the Board... 3

More information

Policy. VBA Enterprise Risk Management. Governance Unit

Policy. VBA Enterprise Risk Management. Governance Unit Policy VBA Enterprise Risk Management Governance Unit Keywords: Policy; risk; governance. ID: Version no: Status: VBAPOL-0074 2.0 Final Issue date: Date of effect: Next review date: 14/07/2015 14/07/2015

More information

Risk Management Policy

Risk Management Policy 1 Purpose Risk management relates to the culture, processes and structures directed towards the effective management of potential opportunities and adverse effects within the University s environment.

More information

SOL PLAATJE LOCAL MUNICIPALITY

SOL PLAATJE LOCAL MUNICIPALITY SOL PLAATJE LOCAL MUNICIPALITY LONG TERM FINANCIAL PLANNING POLICY 1 P a g e TABLE OF CONTENTS TABLE OF CONTENTS... A 1. INTRODUCTION...1 2. PURPOSE OF THIS DOCUMENT...1 3. DEFINITIONS... 2 4. OBJECTIVES...

More information

Digital Marketing Specialist

Digital Marketing Specialist v Digital Marketing Specialist Our Vision To be the best company our employees ever work for, the best bank our customers ever do business with and the best investment for our shareholder. Our Mission

More information

Principal Advisor Safety, Health and Wellbeing

Principal Advisor Safety, Health and Wellbeing Principal Advisor Safety, Health and Wellbeing New Zealand Fire Service Position Description Job # Business Area: Location: Reports to: TBC People and Capability Wellington Date: June 2015 Position Context

More information

ENTERPRISE RISK MANAGEMENT FRAMEWORK

ENTERPRISE RISK MANAGEMENT FRAMEWORK ROCKHAMPTON REGIONAL COUNCIL ENTERPRISE RISK MANAGEMENT FRAMEWORK 2013 Adopted 25 June 2013 Reviewed: October 2015 TABLE OF CONTENTS 1. Introduction... 3 1.1 Council s Mission... 3 1.2 Council s Values...

More information

Position Description (PD)

Position Description (PD) Empl. ID: Vice-Chancellor s Office Position Description (PD) Our Vision Information Advisor Continuing March 2015 We have a vision of people prepared to make a difference: tangata tū, tangata ora. Our

More information

NSW Government ICT Governance Framework for Whole of Government Investments

NSW Government ICT Governance Framework for Whole of Government Investments NSW Government ICT Governance Framework for Whole of Government Investments November 2014 CONTENTS 1. Introduction 1 2. Scope and application 2 3. Purpose 2 4. Outcomes 2 5. Governance framework 3 6. Governance

More information

Part A OVERVIEW...1. 1. Introduction...1. 2. Applicability...2. 3. Legal Provision...2. Part B SOUND DATA MANAGEMENT AND MIS PRACTICES...

Part A OVERVIEW...1. 1. Introduction...1. 2. Applicability...2. 3. Legal Provision...2. Part B SOUND DATA MANAGEMENT AND MIS PRACTICES... Part A OVERVIEW...1 1. Introduction...1 2. Applicability...2 3. Legal Provision...2 Part B SOUND DATA MANAGEMENT AND MIS PRACTICES...3 4. Guiding Principles...3 Part C IMPLEMENTATION...13 5. Implementation

More information

Corporate Credit Card Policy

Corporate Credit Card Policy Corporate Credit Card Policy June 2012 1. PURPOSE The purpose of this policy is to provide authority for the use of corporate credit cards. 2. SCOPE This Policy applies to all Council Officials as defined

More information

Job Description Solutions Lead

Job Description Solutions Lead Solutions Lead Department: Group: Direct Line Manager: Direct Reports: Business Support Manager - Information Services Database Applications Analyst, Technical Business Analyst Delegations: Primary Location:

More information

Results of audits: Internal control systems 2013-14. Report 1 : 2014 15

Results of audits: Internal control systems 2013-14. Report 1 : 2014 15 Results of audits: Internal control systems 2013-14 Report 1 : 2014 15 Queensland Audit Office Location Level 14, 53 Albert Street, Brisbane Qld 4000 PO Box 15396, City East Qld 4002 Telephone (07) 3149

More information

Risk Management & Business Continuity Manual 2011-2014

Risk Management & Business Continuity Manual 2011-2014 ANNEX C Risk Management & Business Continuity Manual 2011-2014 Produced by the Risk Produced and by the Business Risk and Business Continuity Continuity Team Team February 2011 April 2011 Draft V.10 Page

More information