How to Perform Data Backup for No Boot Issues? With Screenshots

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1 How to Perform Data Backup for No Boot Issues? With Screenshots There are different ways to backup data when the system is not booting to OS. The most easy and successful one is by going to recovery console. This backup can be done with or without the OS disk (RCD). If RCD is present then always use the RCD first. It is a time-consuming process, so use this as a last option if customer has extremely important information. How to Open Recovery Console with or without RCD: 1. Turn off the computer and wait at least 5 seconds with the computer in a full off state. 2. Turn on the computer and press the F8 key repeatedly as the computer starts. An "Advanced Boot Options" screen opens if the system partition on the hard drive is still good. This screen will tell you if RCD is required or Not - If Advanced Boot Options shows the Option Repair Your Computer then you can continue without RCD. Select Repair My Computer and hit enter. Advanced Boot Options With Repair My Computer (RCD not required)

2 Figure 1 If Advanced Boot Options Do not show Repair My Computer then you need to use the RCD. Advanced Boot Options With Repair My Computer (RCD required) Figure 2 1

3 [If you have recovery console on the hard drive, turn on the computer and repeatedly press the F8 key after the first startup screen appears. Select Recovery Console using the arrow and Enter keys. NOTE: If using a Recovery Tools CD, select Run Microsoft Recovery Console, and follow the onscreen instructions to open the recovery console. If the Recovery Console option is not listed, select Return to OS Choices Menu to select Recovery Console] It ll start the Windows Loading screen and may take more than few minutes to show the next Windows Select Language screen (shown below). Usually all the fields will be populated by default and you just need to click Next. Figure 3 The Next screen will show Install Now and Repair Your Computer at the bottom. Select Repair My Computer. Note: Be careful in this screen as customers tend to click Install Now as soon as the screen appears. 2

4 Figure 4 After selecting Repair your computer option, which will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. Select the OS and click Next. Figure 5 3

5 It ll automatically start a startup repair process. Click Cancel. You may have to wait for few minutes to see the next screen if Cancel option is not highlighted. If cancel is highlighted then skip to Figure 9 Figure 6 If the repair process does not detect any problems starting Vista, it will display a list of available recovery tools. If it does detect a problem it will attempt to perform a Startup Repair to automatically fix these problems. The automatic repair process can take quite a while. So please be patient as Vista attempts to find and repair any problems on your computer. During this process your computer may reboot multiple times, which is normal and nothing to be worried about. Click Cancel once the repair is completed. During this process you may also be presented with a dialog box asking if you would like to restore your computer using System Restore. Click Cancel if asks to perform system restore. 4

6 Figure 7 If repair fails then you will see this screen: Figure 8 Click on View advanced options for system recovery and support 5

7 Figure 9 Figure 10 Once the Command Prompt windows opens Type the followingc: Enter c:\notepad It ll open a notepad. Click on File and then Open. You ll see the different drives. 6

8 Figure 11 Select the files you need, copy and paste in the external storage device by using the look in drop down. Go to the hard drive and open users. Select the user you want, right click->copy and paste. The mouse cursor usually disappears or shows the hour glass while copying which may take time depending on the data. Figure 12 Once it is done you can close the screens and start the reinstall process. 7

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