Panasonic. Hybrid IP-PBX Solution Toward your Future NETCOM

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1 Panasonic Hybrid IP-PBX Solution Toward your Future NETCOM

2 Panasonic Hybrid IP-PBX PBX Highlights 1. Wireless Solution 2. Networking Solution (VoIP) 3. Built-in in Hotel feature 4. Call Centre feature 5. Messaging Solution 6. Computer Telephony Integration (CTI)

3 KX-TDA Series Wireless Solution Efficiency on the Move In the Office In the Stores In the Warehouse In the Factory

4 KX-TDA Series Wireless Solution Standard KX-TCA155 Sp-Phone Headset Jack Large LCD Business KX-TCA255 Sp Phone Pocket Size Vibration

5 New DECT System (Wireless PBX System Connection) KX-TDA200 TDA0142CE TDA0142CE Or TCA255 KX-TDA Cell Stations Interface Card KX-TDA Cell Stations Interface Card TDA0142CE

6 New DECT System Max.300m TDA0141CE RPT 1 RPT 2 RPT 3 A272 TCA155 Handover Available TDA30 TDA0141CE A272 TCA255 Affordable wireless solution without specific Cell Station interface Cell Station (TDA0141; with 2ch speech path) can be directory connected to a Digital Extension port Repeater (A272) for wide coverage with automatic handover Comfort DECT handsets with vibration (TCA255), head-set jack and flexible keys (TCA255, TCA155)

7 New DECT System Wireless XDP The wireless extra Device Port allows a proprietary portable station (PS) to be used in Parallel with a PT or SLT. Basically it is same as XDP parallel connection of DPT. If the PT or PS go off-hook while the paired extension (PS or PT) is talking, the conversation is moved to the PT or PS which is gone off-hook. Ext.100 (Ext.200 in System programming) Ring! TCA255 Call Ext.100 Ext.100 Ring! KX-TDA200

8 New DECT System (System Capacity) Model KX-TDA100 KX-TDA200 KX-TDA30 (KX-TD1232) Max. Cell Station Interface Card Max. Cell Station (CS) Max. Simultaneous Calls Max. Portable Station for Registration (2) (12) (48) (64)

9 KX-TDA Series Networking Solution 1. Share your IP/IT Network for Voice Communication 2. Voice over IP (VoIP) Ready to Save Communication Cost 3. Network Solution Through your Data Network For Company Efficiency

10 KX-TDA Series Networking Solution IP Optional Cards KX-TDA0484 (IP-GW4E) KX-TDA0490 (IP-GW16) KX-TDA3484 (IP-GW4) for TDA30 KX-TDA0470 (IP-Ext16)

11 KX-TDA Series Networking Solution KX-NT136 (IP-PT) Connection via IP User Interface is same as T7636. Almost of KX-T7636 Functions is in it. 6 Lines 24 digits LCD /w backlit Visible Large Ring/Msg Lamp RJ45 RJ45 RJ11 LAN Dual color 24 Flexible Keys TDA PC Navigation Key

12 KX-TDA Series Networking Solution Networking Capability VoIP Gateway Ext. Card VoIP Gateway Trunk Card VoIP Gateway Trunk Card Headquarter Router Branch Office Router VoIP VoIP Network Network TDA200 Router Remote office Router TDA30 VoIP VoIP Network Network IP Telephony Solution for Headquoter or Remote office/home office Seamless Communication in IP Network (Trunk and Extension) 16ch IP-Ext. Interface (Max.16 IP-PT) : Max.64 IP-PT(TDA100), 128 IP-PT(TDA200) IP Telephone KX-NT136

13 KX-TDA Series Networking Solution What is benefit of IP Extension Two type wirings require two types of construction, maintenance and their time. One type wiring save them. Router LAN Router IP-PT LAN Unified wiring give low cost construction and maintenance.

14 KX-TDA Series Networking Solution What is benefit of IP Extension Normal Extension IP Extension Slot:201 Port:01 Slot:301 Port:02 LAN Setting change will be required. EXT.201 MOVE EXT.201? EXT.201 IP-PT Just MOVE EXT.201 IP-PT Setting change is not necessary Easy & Quick move enable

15 KX-TDA Series Networking Solution What is benefit of IP Extension Head Office Branch Office Head Office Branch Office PBX PBX PBX Leased Line LAN Router Private IP Network LAN Router IP-PT IP-PT PBX is not necessary for Branch Office. All setting can be controlled by Head Office.

16 KX-TDA Series Networking Solution Capacity Model TDA100 TDA200 TDA30 KX-TDA IP-GW4E KX-TDA IP-GW16 KX-TDA IP-GW4 KX-TDA IP-Ext16

17 KX-TDA Series Hotel Solution Target : Small to Mid. Size Business Hotel TDA Built-in Control for Hotel : 1. Room status control 2. Check-in / Check-out 3. Charge Management 4. SMDR output for Check-in/out, Wakeup Alert 5. Certified PMS interface by Fidelio, HIS and Eltrax

18 PMS Interface Advanced Hotel Solution for TDA100/200 Integration with Property Management System (PMS) Compatible with Most of PMS in the World TDA200 Room Status Info. Call Accounting Info. Wake Up Call Alarm PMS Interface PMS Wake Up Call Control MSG Waiting Lamp Extension Name Auto Minibar Room Telephone Customer D.B. Pay TV

19 PMS Interface Compatibility w/pms Fidelio - Certified License Information Category : TMS Product name : T.A.B.S. PMS and Call accounting Part number : Eltrax (Sulcus) - Certified HIS - Certified HIS Certification

20 KX-TDA Series Call Centre Solution TDA Built-in Control for Call Centre: 1. Log-in / Log-out / Warp-up 2. Queuing- busy or all calls 3. Overflow- busy or delayed 4. VIP functions 5. CLIP Routing 6. Supervisor 7. Statistics 8. Remote Log-in / Log-out

21 KX-TDA Series Call Centre Solution Built-In Call Centre Features Group Features - VIP Call (Priority Answer) - CLIP Distribution - Queuing Table Agent Features - Log-in / Log-out -Ready/ Not Ready -Wrap Up - Auto Answer by Headset MGS-1 MGS-2 Music Queuing Table Example Agent Activity Report 15/Jan/2003 Agent ID = 250 Dave Log-In Duration : 8:00 Hours Not Ready : 46 Minutes Answered : 37 calls Average Time : 8 min. 14 sec. No Answer : 2 calls 9:00 12:00 12:45 17:45 Go To Group-3 N/R Not Ready Log-In N/R N/R Log-Out Log-In N/R N/R N/R Log-Out Supervisor Features (Available Only with KX-T7636) - Monitoring the Group Activity w/ LCD Real Time Monitor / Historical Analysis - Agent Management w/ DSS Agent Status Monitor / Remote Agent Log In/Out by DSS

22 KX-TDA Series Messaging Solution Introduce 4-Ch. Message Card Option for Queuing Solution [KX-TDA0191:MSG4] Support Existing TVP50/TVP200 Products Type of Integration: DTMF/ DPT

23 KX-TDA Series CTI Solution 1. Computer and Telephony Integration for Various of Application 2. Individual CTI Application for Easy and Extension Base Use 3. Office CTI Application for Office Wide Application with Open CTI Protocol

24 KX-TDA Series CTI Solution User Friendly PC Console with operator functions is connected with the digital system telephone over USB port Busy Lamp fields displayed on the PC Screen enables forwarding calls easily Answering machine function forwards recorded message data to another (PC phone only) 1st party TSP for integration with different kinds of CTI software USB PC-Console / PC-Phone CTI Software T7633/7636 TDA200

25 KX-TDA Series CTI Solution USB port on the Phone for Individual CTI Application LAN port / USB port for Office Wide CTI Application USB Connection For Individual CTI USB Module Office LAN Network for CTI CTI/LAN Card

26 KX-TDA Series CTI Solution CTI Solution for Individual User PC Phone / PC Console Screen Pop-Up MS Out Look Integration (Text & Voice Message) Intelligent Answering Machine PC Console USB Module PC Phone Arriving CLI: John Smith DDI: Sales Dept. For Operator For Individual Phone User

27 KX-TDA Series CTI Solution PC Phone / PC Console Customer Database Pop-up See Caller s s Details Before Answering the Call Panasonic MS Outlook Integration Automatic Synchronization and reflects to phonebook Priority Call to Your Direct Line Important Customer Comes First to Your Phone

28 KX-TDA Series CTI Solution PC Phone / PC Console Send (Text & Voice) to Extension Users To Improve Inter Office Communication

29 KX-TDA Series CTI Solution PC Phone Intelligent Answering Machine (TAM) Change Operation by Customer For Excellent Call Handling Mick Important Customer PC Phone We will contact you as soon as possible. Send E to You as WAV file Thomas Regular Customer Sam Unknown Customer Please leave a message. Call back when come back. This is ABC Company. No one is available. Leave a Message to Your Phone Save a Message at Your PC (HDD)

30 KX-TDA Series CTI Solution CTI Solution for Office Environment CTI Application for Everybody LAN base High Speed Communication Open protocol for 3 rd Party Application Development Standard TAPI & CSTA Protocol Office LAN Network CTI Server CTI/LAN Card Client Client Client

31 Thank you!

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