Kelly Services 2013 Salary Guide. Greater China

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1 Kelly Services 2013 Salary Guide Greater China

2 Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, contract and permanent basis. Serving clients around the globe, Kelly provides employment to more than 560,000 employees annually. Kelly has been at the forefront of the recruitment industry for over 60 years and has set the industry benchmark with innovative recruitment and retention strategies. We pride ourselves on delivering a high level of customer service and providing the right talent in accordance with our clients requirements. All our candidates undergo a stringent screening process to ensure they are the best possible fit for the job. Connect with us on Facebook, LinkedIn, Twitter & Weibo. Visit kellyservices.cn. All rights reserved. No part of this book may be reproduced or transmitted in any form without the written permission from Kelly Services China. The information contained in the Salary Guide is intended for educational purposes only. Kelly Services China takes no responsibility for any liabilities that emerge based on the information contained in this guide. 2

3 Contents 3

4 KELLY IN CHINA Established in China since 2007, Kelly has 7 offices geographically located for the convenience of our clients they include Beijing, Shanghai, Guangzhou, Suzhou, Chengdu, Tianjin and Hong Kong. The primary focus for Kelly in China is in providing Specialist Recruitment Services and Recruitment Process Outsourcing services. 4

5 Executive Overview In spite of some concerns widely expressed during 2012, we are not seeing any significant slowdown in the China labor market. In fact, we are experiencing continued strong demand, large salary increases, and high turnover rates. We are additionally finding that increased recruitment needs in regions that were not previously priorities for our clients now require a significant geographical extension of our workforce solution capabilities through China. There was worry that China s GDP growth might experience some negative movement towards the end of 2012, and well into Many were concerned that ongoing world economic difficulties would impact China s growth rates, and that increased salaries, real estate prices, and costs of doing business might significantly reduce growth. GDP growth, while a little lower than that to which we have become accustomed over recent years, is still high by international standards and appears steady. As regards the labor market, in addition to steady demand for resources in tier one cities such as Beijing, Shanghai, and Guangzhou, clients are expressing increased interest in expanding their operations all around China. One reason for this is the higher cost for labor in tier one cities. Tier two and three cities may also be experiencing increasing costs, but from a lower base. Another is that the continual improvement and development of markets in cities and regions throughout China can provide future areas of dramatic growth for our clients. Kelly provides specialist recruitment services across key industry sectors and functions that are rapidly growing in China. These include: General Industrial and Manufacturing, Automotive, Chemical, Consumer, Supply Chain and Procurement, Healthcare and Life Sciences, Banking and Finance, and HR. With extensive experience in the industries we serve, and through employing executive search best practices, our client-centric approach and dedicated teams enable us to build solutions for our clients. We are pleased to present the Kelly Services China Salary Guide The salary ranges in this guide are based on actual transactions between employers and employees, and represent an accurate reflection of the marketplace. Marketdriven salaries are of course crucial, but only by creating a meaningful employer-ofchoice culture is it possible to attract and retain talented staff. In Kelly China, we look forward to meeting the needs of an expanding client base this year, as well as furthering our development of a sustainable talent pipeline within this fast-growing labor market. Nick Lesser General Manager, Professional & Technical Division Kelly Services, China Operations 5

6 ACCOUNTING & FINANCE As the Chinese labor market continued to mature in 2012, those with internationally recognized qualifications were increasingly in demand; therefore, experienced candidates with CPA, ACCA, and/or CFA credentials were highly sought after. Corporate finance and merger and acquisition (M&A) professionals were in high demand as companies changed their focus from IPOs to M&A. With the expected growth in M&A activity, financial analysts, tax managers, general ledger accountants, due diligence analysts, and CFOs will all be in high demand in Expert opinion is that many small- and medium-sized foreign companies will be looking to strengthen their market positions by recruiting finance managers and financial controllers. We expect to see new opportunities for suitably qualified accounting candidates with these skill sets. Through the year, salary increases for both retained and new staff will be in line with the banking and finance industry. As the retention of key employees becomes more important, we will additionally see financial incentives being offered. In such circumstances, salaries will increase between percent, while changing jobs could result in a percent increase over a previous employer s compensation. 6

7 ACCOUNTING & FINANCE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Chief Financial Officer M 1.8M 1.3M 2.0M 650K 800K 650K 800K Chief Financial Officer K 1.2M 850K 1.3M 450K 650K 450K 650K Finance Director K 1.0M 700K 1.0M 500K 700K 500K 700K Financial Controller K 700K 500K 750K 400K 700K 400K 700K Senior Finance Manager K 600K 400K 650K 200K 400K 210K 500K Finance Manager K 400K 250K 400K 200K 400K 200K 400K Accounting Manager K 350K 200K 350K 160K 180K 160K 180K Senior Accountant K 300K 200K 350K 150K 170K 150K 170K Accountant K 250K 110K 280K 100K 130K 100K 130K Financial Analysis Manager K 600K 300K 650K 200K 400K 210K 400K Finanical Analyst K 300K 150K 300K 120K 180K 120K 180K Internal Audit Manager K 650K 350K 650K 250K 170K 250K 170K Tax Director K 1.2M 800K 2.0M 400K 600K 400K 600K Tax Manager K 700K 400K 700K 150K 170K 160K 180K Tax Accountant K 350K 200K 350K 100K 130K 100K 130K Treasury Manager K 450K 300K 450K 250K 400K 250K 400K Treasury Accountant K 300K 150K 300K 120K 200K 120K 200K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 7

8 Automotive The automotive industry is strongly linked to the global economic situation. The positive trends of the U.S. automotive industry will have a positive effect on the China automotive industry. As such, automotive industry expansion should be steadier than in previous years. We are cautiously optimistic about the automotive market in China, but we are also seeing the effects of the European economic crisis. The China automotive market is estimated to grow throughout 2013 at around 8 10 percent. Despite the many new plants being set up in the west of China, R&D sales and plant operational positions were in much less demand in 2012 compared with By the end of 2012, hiring had slowed with many companies freezing headcount in these areas. For 2013, R&D roles will be in demand due to localization of manufacturing and product development. Other hot roles will be those that focus on continuous improvement, cost saving and sales. For employees staying in the same company, a 7 12 percent increase in salary was usual, whereas the salary increase for those changing jobs was percent. We foresee salary trends for 2013 remaining similar to

9 AUTOMOTIVE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Parts Suppliers Management Asia VP / Managing Director M 4.0M 2.5M 4.0M / / General Manager Country M 2.4M 1.5M 2.5M / / General Manager Country (Sales focus) K 1.6M 1.0M 1.8M 900K 1.6M 1.0M 1.8M CBU Director K 1.5M 900K 1.6M / / Operation Plant GM K 1.5M 900K 1.6M 800K 1.5M 900K 1.6M Plant Manager K 800K 600K 900K 500K 800K 500K 900K Regional Operation Director K 1.6M 1.0M 1.8M 900K 1.6M 1.0M 1.8M Operation Manager K 800K 600K 900K 400K 600K 500K 700K Production Manager K 450K 320K 500K 200K 350K 250K 400K Regional Quality Director K 1.6M 900K 1.8M 700K 1.4M 800K 1.6M Quality Manager K 450K 320K 500K 200K 350K 250K 400K Regional Maintenance Manager K 500K 360K 550K / / Maintenance Manager K 420K 300K 450K 200K 350K 250K 400K Industrial Engineering Manager K 450K 320K 500K 200K 350K 250K 400K Manufacturing Engineering Manager K 450K 320K 500K 200K 350K 250K 400K Senior Engineer (Operation functions) K 220K 140K 240K 100K 180K 110K 200K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 9

10 AUTOMOTIVE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Sales & Marketing Sales GM / Sales Director K 1.3M 800K 1.5M 700K 1.3M 800K 1.5M Sales Manager K 550K 300K 600K 200K 400K 250K 450K Product Manager K 450K 280K 500K 200K 350K 250K 400K Account Manager K 400K 250K 500K 150K 250K 180K 280K After Market Sales Director K 1.0M 650K 1.1M / / After Market Regional Sales Manager K 500K 300K 550K 200K 350K 200K 400K After Market Channel Development Manager K 450K 300K 500K 200K 400K 200K 450K After Market Dealer Marketing Manager K 450K 280K 500K 180K 350K 200K 400K GA Director K 1.2M 800K 1.5M / / Marketing Manager K 450K 300K 500K 200K 300K 220K 350K Marketing Intelligence Manager K 350K 250K 400K / / PR Manager K 450K 300K 500K 200K 350K 250K 400K Program Program Director K 1.2M 800K 1.3M / / Senior Program Manager K 600K 400K 650K 300K 500K 360K 550K Program Manager K 330K 220K 350K 150K 250K 150K 280K R&D Engineering Director / R&D Director K 1.2M 800K 1.4M 700K 1.2M 800K 1.4M Engineering Manager / R&D Manager K 600K 350K 650K 300K 600K 350K 650K Product Development Manager K 350K 220K 400K 180K 300K 180K 330K Application Manager K 350K 250K 450K 180K 300K 200K 350K Senior Engineer (R&D functions) K 280K 160K 300K 130K 200K 130K 220K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 10

11 AUTOMOTIVE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Lean & 6 Sigma Lean / 6 Sigma / CI Director K 1.5M 900K 1.8M 800K 1.5M 900K 1.8M Lean / 6 Sigma / CI Manager K 700K 450K 800K 400K 700K 450K 800K Master Black Belt K 1.2M 700K 1.5M 650K 1.2M 700K 1.5M Black Belt K 450K 300K 500K 250K 450K 300K 500K Supply Chain Supply Chain Director K 1.5M 900K 1.6M 750K 1.3M 800K 1.5M Supply Chain Manager K 650K 350K 700K 300K 550K 300K 600K Sourcing Director K 1.3M 800K 1.4M 800K 1.3M 800K 1.4M Sourcing Manager K 600K 350K 600K 250K 500K 280K 520K Supplier Quality Manager K 400K 300K 500K 200K 350K 220K 400K Supplier Development Manager K 500K 350K 550K 250K 400K 280K 450K Logistics Director K 800K 550K 900K 400K 700K 450K 750K Logistics Manager K 400K 220K 450K 180K 300K 200K 350K Procurement Director K 1.2M 800K 1.4M 700K 1.1M 800K 1.2M Purchasing Manager K 450K 300K 500K 200K 350K 220K 400K Commodity Manager K 600K 300K 650K 250K 500K 300K 500K Legal Compliance Head / Manager K 1.2M 650K 1.5M / / Legal Counsel K 1.5M 800K 1.8M 650K 1.3M 700K 1.5M Legal Manager K 700K 400K 900K 200K 400K 220K 500K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 11

12 AUTOMOTIVE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Car Makers Management Asia VP / Managing Director M 4.0M 2.5M 4.0M / / General Manager Country M 2.4M 1.5M 2.5M / / Operation Site Manager K 900K 600K 900K 500K 800K 500K 900K Manufacturing Manager (Stamping, Painting, Assembling, Welding) K 600K 400K 650K 300K 500K 300K 550K Process Manager K 650K 450K 700K 300K 550K 300K 600K Quality Manager K 600K 400K 650K 300K 500K 300K 550K Maintenance Manager K 500K 350K 550K 250K 400K 250K 450K Senior Engineer (Engineering) K 260K 150K 270K 100K 160K 120K 180K Senior Engineer (Manufacturing) K 210K 130K 250K 90K 150K 100K 160K Sales & Marketing Sales Director K 1.5M 900K 1.8M 600K 1.0M 600K 1.0M Regional Director K 1.0M 700K 1.0M 600K 900K 600K 900K Regional Sales Director K 800K 600K 900K 500K 800K 500K 800K Regional Sales Manager K 700K 400K 700K 300K 500K 300K 500K Area Sales Manager K 500K 300K 500K 150K 350K 150K 350K Fleet Sales Manager K 500K 300K 500K 150K 300K 150K 300K Senior Manager, Sales Planning & Ordering K 680K 400K 680K 260K 420K 260K 420K Sales Operation Manager K 500K 350K 500K 220K 360K 220K 360K Aftersales Director K 1.2M 750K 1.3M 500K 800K 500K 800K Regional Aftersales Director K 800K 600K 800K 400K 600K 400K 600K Regional Aftersales Manager K 600K 400K 600K 300K 450K 300K 450K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 12

13 AUTOMOTIVE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Area Aftersales Manager K 450K 320K 500K 200K 350K 250K 400K Aftersales Technical Support Manager K 420K 300K 450K 200K 350K 250K 400K Aftersales Promotion Manager K 380K 250K 380K 180K 280K 180K 280K Parts Business Manager K 450K 300K 450K 220K 360K 220K 360K CS Manager K 400K 280K 400K 200K 300K 200K 300K Warranty Manager K 420K 260K 420K 200K 300K 200K 300K Marketing Director K 1.2M 900K 1.3M 500K 800K 600K 900K Senior Marketing Manager K 700K 500K 700K 450K 550K 450K 550K Regional Marketing Manager K 500K 300K 500K 200K 400K 200K 400K Marketing Manager K 600K 400K 650K 250K 400K 280K 500K Retail Marketing Senior Manager K 650K 450K 650K 300K 450K 300K 450K Marketing Communication Senior Manager K 650K 450K 650K 300K 450K 300K 450K Digital Marketing Manager K 500K 300K 500K 250K 400K 250K 400K Event & Exhibition Manager K 500K 350K 500K 250K 400K 250K 400K Advertising Manager K 500K 300K 500K 250K 400K 250K 400K Brand Manager K 450K 300K 550K 200K 350K 250K 400K Consumer Insight Manager K 400K 280K 400K 200K 300K 200K 300K Marketing Intelligence Manager K 450K 300K 450K 220K 320K 220K 320K CRM Manager K 450K 350K 450K 250K 400K 250K 400K PR Manager K 450K 300K 550K 200K 350K 250K 400K GA Manager K 450K 300K 550K 200K 350K 250K 400K Media Planning Manager K 450K 300K 550K 200K 350K 250K 400K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 13

14 AUTOMOTIVE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Network Management Network Director K 1.2M 800K 1.3M 500K 800K 600K 900K Network Planning Manager K 500K 300K 500K 240K 360K 240K 360K Network Operation Manager K 500K 300K 500K 240K 360K 240K 360K Network Development Manager K 450K 300K 550K 200K 350K 250K 400K Network Training Manager K 350K 320K 370K 250K 300K 270K 320K R&D R&D Director K 2.0M 800K 2.0M 600K 1.2M 600K 1.2M Engine Development Manager K 700K 450K 700K 350K 550K 350K 550K Powertrain Program Manager K 1.2M 700K 1.2M 500K 800K 500K 800K Body Electronic Manager K 550K 400K 550K 350K 500K 350K 500K BIW Manager K 550K 400K 550K 300K 400K 300K 400K Chief Chassis Engineer K 800K 600K 800K 400K 600K 400K 600K Model Design Manager K 600K 450K 600K 350K 500K 350K 500K Trial & Test Manager K 500K 380K 500K 280K 400K 280K 400K Dimention Engineering Manager K 600K 480K 600K 300K 420K 300K 420K General Layout Supervisor K 300K 250K 300K 150K 200K 150K 200K Vehicle Safety Performance Manager K 500K 380K 500K 280K 380K 280K 380K Platform Director K 700K 550K 700K 400K 550K 400K 550K Exhaust System Manager K 500K 400K 500K 270K 390K 270K 390K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 14

15 AUTOMOTIVE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Senior Engineer (R&D) K 250K 150K 250K 100K 160K 120K 180K Supply Chain Supply Chain Director K 1.5M 900K 1.6M 750K 1.3M 800K 1.5M Supply Chain Manager K 650K 350K 700K 300K 550K 300K 600K Sourcing Director K 1.3M 800K 1.4M 800K 1.3M 800K 1.4M Sourcing Manager K 600K 350K 600K 250K 500K 280K 520K Supplier Quality Manager K 400K 300K 500K 200K 350K 220K 400K Supplier Development Manager K 400K 300K 500K 200K 350K 220K 400K Logistics Director K 800K 600K 1.0M 400K 700K 450K 800K Logistics Manager K 400K 250K 450K 180K 300K 200K 350K Procurement Director K 1.2M 800K 1.2M 700K 1.2M 800K 1.2M Purchasing Manager K 450K 300K 500K 200K 350K 220K 400K Commodity Manager K 600K 300K 650K 250K 500K 300K 500K Legal Compliance Head / Manager K 1.3M 800K 1.5M / / Legal Counsel K 1.2M 800K 1.5M / / Legal Manager K 700K 400K 900K 200K 400K 220K 500K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 15

16 BANKING & FINANCIAL SERVICES In general, the banking and financial services industry was fairly resilient in China in 2012, though the effects of the global slowdown were increasingly felt. In 2013, foreign banks and financial institutions continue to see China as a crucial investment destination to secure future growth and market share. At the same time, the leading Chinese banks are looking to expand internationally through the opening of overseas branches. Salary trends in 2012 were generally in line with the economy as a whole. Candidates who stayed in their roles received salary increases of percent on average, while those moving into new positions were receiving a percent salary increase. While recruitment levels were stable for most of 2012, there was a slowdown in late Q3 and Q4 due to the uncertainty in global markets. Continued growth in 2013 will depend on global recovery, which seems to be taking place. Candidates with overseas experience across the financial sector will continue to be in demand in d currency traders, due to the increase in overseas RMB trading, will be in demand. This also applies to individuals who have worked in established commodity markets overseas, as they have valuable and highly marketable skills that are in short supply. We will continue to see investment and expansion by foreign institutions due to Shanghai s commitment to becoming a global financial center by

17 BANKING & FINANCIAL SERVICES Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Consumer Banking Credit Risk Mortgage VP K+ 500K+ 250K+ 200K+ Credit Risk Mortgage AVP K 400K 300K 400K 150K 250K 150K 250K Credit Risk Mortgage Associate K 300K 180K 250K 120K 150K 120K 150K Product Management / Marketing VP K+ 450K+ 280K+ 280K+ Product Management / Marketing AVP K 450K 300K 450K 150K 250K 150K 250K Product Management / Marketing Associate K 300K 180K 300K 120K 150K 120K 150K Relationship Manager - VP K+ 500K+ 300K+ 300K+ Relationship Manager - AVP K 500K 300K 500K 180K 300K 180K 300K Relationship Manager - Associate K 300K 150K 300K 120K 180K 120K 180K Wealth Management Sales VP K+ 350K+ 180K+ 180K+ Wealth Management Sales AVP K 350K 200K 350K 120K 180K 120K 180K Wealth Management Sales Associate K 200K 80K 200K 40K 120K 40K 120K Corporate Banking Cash Product Management VP K 600K 400K 700K 200K 400K 200K 400K Cash Product Management AVP K 400K 300K 400K 150K 200K 150K 200K Cash Product Management Associate K 300K 200K 300K 120K 150K 120K 150K Cash Sales VP K 700K 450K 800K 250K 500K 250K 500K Cash Sales AVP K 450K 300K 400K 180K 250K 180K 250K Cash Sales Associate K 350K 200K 350K 100K 180K 100K 180K Credit Risk Management VP K 1.0M 500K 1.2M 300K 800K 300K 800K Credit Risk Management AVP K 500K 300K 600K 120K 300K 120K 300K Credit Risk Management Associate K 350K 130K 400K 100K 120K 100K 120K Trade Finance Product Management VP K 900K 500K 800K 300K 600K 300K 600K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 17

18 BANKING & FINANCIAL SERVICES Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Trade Finance Product Management AVP K 500K 300K 400K 180K 300K 180K 300K Trade Finance Product Management Associate K 300K 200K 300K 120K 180K 120K 180K Trade Finance Sales VP K 700K 450K 900K 300K 500K 300K 500K Trade Finance Sales AVP K 450K 300K 500K 150K 300K 150K 300K Trade Finance Sales Associate K 300K 180K 300K 100K 150K 100K 150K Investment Banking and Global Markets Front Office Corporate Finance Managing Director M 2.0M 1.5M 2.0M 800K 1.2M 800K 1.2M Corporate Finance Director M 1.5M 1.0M 1.5M 600K 1.2M 600K 1.2M Corporate Finance VP K 1.0M 600K 1.0M 300K 800K 300K 800K Corporate Finance Associate K 300K 180K 300K 150K 400K 150K 400K Corporate Finance Analyst K 180K 100K 180K 120K 150K 120K 150K Debt Capital Market Managing Director M 3.0M 1.5M 3.0M 800K 1.8M 800K 1.8M Debt Capital Market Director M 1.5M 1.0M 1.5M 600K 800K 600K 800K Debt Capital Market VP K 1.0M 700K 1.0M 400K 600K 400K 600K Debt Capital Market AVP K 700K 500K 700K 250K 400K 250K 400K Debt Capital Market Associate K 500K 300K 500K 150K 250K 150K 250K Debt Capital Market Analyst K 300K 200K 300K 80K 150K 80K 150K Equity Research Managing Director M 2.0M 1.5M 2.0M 600K 1.5M 600K 1.5M Equity Research Director K 1.5M 700K 1.5M 400K 600K 400K 600K Equity Research VP K 700K 500K 700K 300K 400K 300K 400K Equity Research AVP K 500K 400K 500K 200K 300K 200K 300K Equity Research Associate K 400K 250K 400K 180K 200K 180K 200K Equity Research Analyst K 250K 200K 250K 100K 180K 100K 180K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 18

19 BANKING & FINANCIAL SERVICES Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Middle Office, Back Office & Finance Accounting Operations VP K 800K 420K 800K 280K 600K 280K 600K Operations AVP K 450K 200K 450K 120K 280K 120K 280K Operations Associate K 250K 125K 250K 80K 120K 80K 120K Finance Control / Financial Reporting VP K 700K 450K 700K 200K 450K 200K 450K Finance Control / Financial Reporting AVP K 500K 350K 500K 120K 200K 120K 200K Finance Control / Financial Reporting Associate K 300K 200K 300K 80K 200K 80K 200K Internal Audit VP K 800K 450K 800K 350K 500K 350K 500K Internal Audit AVP K 500K 350K 600K 200K 350K 200K 350K Internal Audit Associate K 350K 180K 350K 100K 200K 100K 200K Management Reporting VP K 600K 300K 600K 150K 400K 150K 400K Management Reporting AVP K 250K 200K 250K 120K 150K 120K 150K Management Reporting Associate K 250K 150K 250K 80K 120K 80K 120K Compliance VP K 1.2M 600K 1.2M 300K 800K 300K 800K Compliance AVP K 500K 300K 500K 150K 300K 150K 300K Compliance Associate K 350K 180K 350K 100K 150K 100K 150K Marketing Risk VP K 1.0M 450K 1.0M 300K 800K 300K 800K Marketing Risk AVP K 500K 300K 500K 180K 300K 180K 300K Marketing Risk Associate K 300K 120K 300K 100K 180K 100K 180K Product Control VP K 800K 600K 800K 300K 500K 300K 500K Product Control AVP K 550K 350K 550K 200K 300K 200K 300K Product Control Associate K 350K 200K 350K 100K 200K 100K 200K Trader / Credit Risk VP K 1.0M 550K 1.0M 300K 800K 300K 800K Trader / Credit Risk AVP K 550K 300K 550K 150K 300K 150K 300K Trader / Credit Risk Associate K 400K 250K 400K 120K 150K 120K 150K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 19

20 Chemical The chemical industry remained stable in In the first half of 2012, many chemical companies were hiring, and many projects were started. From Q3 2012, some chemical companies were aware of the slowdown, and were cautious about hiring new staff. The in-demand positions for 2012 were in sales and marketing and supply chain functions. The salary increase range was 7 10 percent for employees staying in the same company; however, for candidates changing jobs, the rate increased to percent, and even higher for some key talent. The general outlook for the China chemical industry is one of improved performance from mid to end 2013, and for China to become a global bright spot in this sector. Looking at 2013 as a whole, business development and operations roles in chemical plants, as well as R&D positions, will stay in high demand. In general, the chemical industry is not experiencing major changes as compared to 2012; some medium-sized chemical companies are seeking opportunities in the market for their new products and technologies. The downstream industry s strength will impact raw material production as companies put more human resources into booming markets. 20

21 CHEMICAL Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * General Manager K 1.5M 700K 1.5M 400K 800K 500K 1.0M Sales Director K 1.0M 600K 1.5M 300K 600K 500K 800K Sales Manager K 650K 250K 700K 130K 260K 150K 400K Account Manager K 250K 150K 300K 120K 240K 120K 240K Marketing Director K 900K 700K 1.0M 300K 500K 400K 600K Marketing Manager K 600K 400K 700K 150K 300K 200K 400K Marketing Communications Manager K 500K 200K 600K 130K 300K 180K 400K Plant Manager K 800K 500K 800K 300K 600K 400K 600K Engineering Manager K 450K 250K 500K 200K 400K 200K 400K Mechanical Engineer K 180K 120K 200K 70K 120K 80K 150K EHS Manager K 700K 350K 700K 200K 400K 200K 400K Process Safety Engineer K 800K 300K 800K 150K 400K 200K 500K Electrical Engineer K 180K 100K 200K 70K 120K 80K 150K Instrument Engineer K 180K 100K 200K 80K 150K 80K 150K Production Manager K 400K 250K 500K 150K 300K 200K 400K Production Supervisor K 200K 150K 250K 100K 150K 100K 200K Production Engineer K 180K 100K 180K 70K 100K 70K 100K Project Manager K 500K 400K 700K 200K 400K 250K 500K Project Engineer K 300K 200K 400K 120K 250K 150K 300K Quality Manager K 400K 200K 400K 150K 300K 150K 300K Quality Engineer K 180K 100K 180K 70K 130K 70K 150K R&D Director K 1.5M 800K 1.8M 400K 600K 500K 800K R&D Manager K 600K 400K 800K 180K 300K 300K 400K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 21

22 CHEMICAL Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Technical Service Manager K 400K 250K 500K 100K 150K 150K 250K Sourcing Director K 1.2M 800K 1.5M 300K 500K 400K 800K Sourcing Manager K 500K 300K 800K 180K 300K 200K 500K Sourcing Engineer K 200K 120K 250K 80K 150K 80K 200K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 22

23 CONSUMER, SALES & MARKETING In the fast moving consumer goods (FMCG) sector, sales and marketing positions are still the hot jobs, due to the nature of the FMCG industry and its reliance on the individual. The twin pillars of organizations are brand marketing (to build up brand awareness and identify where the points of growth should be focused) and sales (to develop the sales channels and improve revenue). In 2013, and for the foreseeable future, these skill sets will remain in demand. As the FMCG industry represents regular purchase items, its sales revenue is more stable than in other industries. However, the fierce level of competition in China has restricted the growth of many organizations to low levels. This is reflected in the salary scales with 5 10 percent salary increments for employees staying in the same firm and increases of percent when employees change jobs. In the retail sector, sales, marketing, merchandising, store management, and operations positions remain in demand. Although we have seen headcounts frozen in the first quarter of 2013, we do not expect this to continue for the rest of the year. 23

24 CONSUMER, SALES & MARKETING Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Retail Country Manager M 3.0M 1.5M 3.5M 390K 580K 450K 600K National Sales Director K 1.5M 850K 1.8M 300K 500K 330K 550K Retail Operations Manager K 800K 550K 900K 120K 300K 150K 350K Area Operations Manager K 400K 320K 450K 80K 200K 100K 220K Business Development / Expansion Manager K 800K 350K 850K 130K 230K 150K 250K Channel Sales Manager K 1.2M 550K 1.5M 200K 500K 250K 550K Marketing Director K 1.5M 700K 1.7M 260K 390K 300K 400K Marketing Manager K 600K 280K 650K 100K 200K 120K 240K Marketing Executive K 200K 100K 220K 50K 100K 60K 110K PR / Communications Manager K 700K 450K 750K 100K 200K 120K 250K Merchandising / Buying Manager K 700K 500K 750K 130K 200K 150K 250K Visual Merchandising Manager K 600K 250K 650K 90K 200K 100K 220K Planning & Allocation Manager K 500K 350K 600K 150K 250K 180K 280K Product / Brand Manager K 500K 320K 550K 130K 300K 150K 320K Project / Construction Manager K 500K 250K 550K 120K 260K 150K 300K Store Manager Mass Retail K 400K 180K 450K 100K 250K 120K 280K Store Manager Watch, Luxury K 380K 250K 400K 200K 320K 200K 350K Store Manager Fashion, Luxury K 550K 300K 600K 250K 400K 280K 450K Store Manager Jewelery, Luxury K 650K 350K 700K 300K 420K 300K 450K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 24

25 CONSUMER, SALES & MARKETING Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * FMCG National Sales Director K 1.5M 850K 1.8M / / Regional Sales Manager K 800K 550K 900K 450K 500K 500K 550K Province Manager K 600K 400K 650K 300K 450K 350K 500K City Manager K 400K 280K 450K 150K 250K 165K 280K Sales Operation Manager K 400K 280K 450K 150K 250K 165K 280K Brand Director K 1.2M 900K 1.3M / / Senior Brand Manager K 600K 400K 650K / / Brand Manager K 300K 300K 350K / / Assistant Brand Manager K 200K 165K 250K / / Digital Marketing Manager K 600K 350K 650K / / Trade Marketing Manager K 400K 280K 450K 150K 250K 165K 280K Key Account Director K 1.2M 900K 1.3M / / Group Key Account Manager K 600K 400K 650K 300K 450K 350K 500K Key Account Manager K 400K 280K 450K 150K 250K 165K 280K CRM Manager K 600K 350K 650K / / Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 25

26 HEALTHCARE & LIFE SCIENCE The healthcare industry in China is one of the sectors that best withstood the global downturn. There are several reasons for this, including government policy, and an increase in population size and wealth. It is worth noting that China has been the world s third largest pharmaceutical market since 2011, and is also the most attractive of the emerging medical device markets. The leading 2012 roles will continue to be in demand for 2013 and beyond. In the healthhcare industry as a whole, sales and marketing, research and development, and regulatory affairs roles will be the hot jobs. China is an emerging market with huge potential. As multi-national corporations (MNCs) are keen to establish themselves here and grow their businesses, effective sales and marketing teams will be essential. Many organizations have decided to base their research and development (R&D) centers here, increasing the demand for these roles. Finally, the relationship with all levels of government is vital within the R&D sector; therefore, regulatory affairs teams will be crucial. While all these skills are in high demand, salary increases for candidates are staying within the percent bracket, as companies refuse to get into bidding wars. Candidates who do not move positions are looking at an increase of between percent in base pay. 26

27 HEALTHCARE & LIFE SCIENCE Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Pharmaceutical Sales Director K 900K 600K 900K 300K 540K 300K 540K Regional Manager K 450K 350K 650K 180K 300K 180K 300K District Manager K 500K 300K 500K 200K 250K 250K 400K Marketing Director K 1.0M 680K 1.0M / / Marketing Manager K 700K 450K 700K 200K 450K 200K 450K Medical Affairs Manager K 450K 250K 450K 200K 400K 200K 400K Brand Manager K 600K 400K 600K / / Product Manager K 400K 300K 600K 150K 250K 150K 250K R&D Director K 1.5M 800K 1.5M 500K 800K 500K 800K Clinical Research Manager K 350K 250K 500K 250K 350K 250K 500K Clinical Project Manager K 300K 200K 400K / / Quality Manager K 400K 200K 400K 150K 250K 150K 250K Regulatory Manager K 400K 300K 600K / / Medical Devices Operations Director K 1.2M 700K 1.2M 500K 700K 500K 700K Sales Director K 900K 700K 1.0M / / Regional Manager K 450K 300K 600K / / District Manager K 350K 300K 500K 250K 400K 250K 400K Marketing Director K 700K 600K 1.0M / / Marketing Manager K 600K 450K 600K 200K 400K 200K 400K Brand Manager K 600K 400K 600K / / Commercial Manager K 300K 200K 400K / / Product Manager K 400K 250K 500K 150K 250K 150K 250K QA Manager K 400K 200K 400K 150K 500K 150K 500K Regulatory Manager K 350K 200K 500K / / Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 27

28 HUMAN RESOURCES Both MNCs and Chinese organizations see the attraction, retention, and development of top talent as one of the key ways of reaching their strategic goals. Due to this, the strengths and weaknesses of internal HR organizations are an important factor in the growth of companies. Professional HR candidates with proven experience across all functions are in demand. However, as firms seek to develop and maximize their current talent, the strategic HR business partner will continue to be the highest profile position in the industry. The influence and importance of HR and the HR business partner will continue to grow as companies begin to understand the complex strategies involved with managing people in the Chinese and global market. Salary trends in 2012 remained fairly stable. Candidates who changed positions received a percent increase in salary. The average increase for candidates remaining with their firms was just over 10 percent. We do not see this changing dramatically in

29 HUMAN RESOURCES Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * HR Director K 1.2M 800K 1.2M 400K 600K 400K 600K Senior HR Business Partner K 800K 550K 800K 300K 450K 320K 480K HR Business Partner K 500K 350K 550K 160K 200K 180K 250K Senior HR Manager K 630K 500K 630K 300K 400K 300K 400K HR Manager K 500K 350K 500K 180K 350K 180K 350K Plant HR Manager K 450K 300K 450K 220K 350K 220K 350K C&B Director K 750K 600K 800K 300K 400K 300K 450K C&B Manager K 500K 450K 520K 200K 300K 200K 300K C&B Supervisor K 260K 200K 280K 100K 150K 100K 150K C&B Specialist 2+ 80K 130K 80K 130K 50K 65K 50K 65K Talent Acquisition Director K 650K 550K 650K 200K 300K 200K 300K Talent Acquisition Manager / Staffing Manager K 450K 300K 450K 120K 200K 120K 200K Recruitment Supervisor K 250K 160K 250K 100K 150K 100K 150K Senior Talent Development Manager K 800K 650K 800K 250K 400K 280K 450K Talent Development Manager K 520K 480K 550K 200K 250K 200K 280K Learning & Development Manager K 480K 420K 500K 200K 300K 250K 350K Training Supervisor K 250K 180K 260K 100K 150K 100K 150K Employee Relationship Manager K 500K 400K 500K 160K 300K 180K 300K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 29

30 INDUSTRIAL & MANUFACTURING Overall, 2012 proved to be a challenging year for the manufacturing industry. Weak global demand led to decreased orders and caution in international markets. Western firms based in China faced problems in their home economies, which resulted in the slowing down or halting of their expansion here. One of the biggest stories this year in relation to Chinese manufacturing has been the well-documented problems of the solar industry, and how high levels of government involvement led to oversupply and inefficiencies. The key to growth in manufacturing is the return to a healthy global economy, and there is evidence that this is taking place. Many local and foreign firms have been growing their China business to help balance the difficulties they face internationally, and this trend should continue in The Chinese government is also encouraging the growth of high-end, high-value manufacturing, as the country s competitive advantage on the cheap labor front is being seriously challenged by other Asian countries. As always, sales and marketing positions were the hot jobs in 2012, and this will not change in Due to a soft global economy, salary trends were slightly lower than in other areas of the economy. Candidates received just over a 20 percent increase in salary when moving jobs, and just below 10 percent when remaining with their current employer. 30

31 INDUSTRIAL & MANUFACTURING Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * General Manager K 1.5M 650K 1.2M 250K 1.5M 250K 1.3M Operations VP M+ 1.0M+ 800K+ 700K+ Operations Director K 850K 600K 850K 500K 700K 500K 700K Operations Manager K 800K 350K 800K 200K 480K 200K 480K Production Director K 850K 350K 850K 500K 800K 500K 800K Production Manager K 400K 250K 400K 140K 380K 140K 380K Quality Director K 800K 450K 800K 300K 500K 300K 500K Quality Manager K 400K 200K 400K 140K 300K 140K 300K Senior Sales Manager K 500K 350K 500K 150K 300K 150K 300K Marketing Director K 1.0M 500K 1.0M 300K+ 300K+ Product Manager K 600K 300K 600K 120K 300K 120K 300K Project Manager K 450K 250K 450K 140K 380K 140K 380K R&D Director K 900K 400K 900K 500K 800K 500K 800K Technical Head K 800K 250K 800K 180K 600K 180K 600K Engineering VP K 1.5M 700K 1.3M / / Engineering Director K 850K 500K 800K 240K 500K 240K 450K Engineering Manager K 450K 200K 400K 150K 400K 150K 400K Lean Manufacturing Manager K 550K 400K 550K 200K 250K 200K 250K Sourcing Director K 1.0M 500K 1.0M 450K 550K 450K 550K Sourcing & Purchasing Manager K 600K 200K 600K 120K 400K 120K 400K Supply Chain VP K 1.0M 600K 1.0M / / Supply Chain Director K 1.0M 500K 1.0M 400K 500K 400K 500K Supply Chain Manager K 500K 300K 500K 180K 370K 180K 370K Senior Logistics Manager K 400K 250K 400K 200K 400K 200K 400K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 31

32 information Technology & Telecom Due to the IT market s growth in China, the demand for IT professionals increased dramatically in China s IT industry is expected to face a shortfall of 2 5 million workers in the next ten years, although some companies hiring plans will be frozen in 2013 because of the economic downtown. In the first half of 2012, many internet positions were opened, but many headcounts were reduced or frozen in the second half of the year. ios and ecommerce positions were in high demand in 2012, and should continue to be in demand in G platform positions are also hot positions in the IT sector. Salary increases ranged from 8 12 percent for employees staying in the same company, increasing to percent for those candidates moving companies. For some key talent, the salary increase was as high as percent. 32

33 information Technology & TELECOM Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Software Chief Information Officer K 1.2M 700K 1.5M 300K 600K 500K 800K Chief Technology Officer K 1.2M 700K 1.5M 300K 600K 500K 800K ABAP K 360K 240K 360K 120K 240K 120K 240K Business Analyst K 350K 120K 400K 120K 300K 120K 300K Database Administrator K 300K 100K 300K 60K 120K 60K 120K Embedded Software Engineer K 240K 120K 300K 60K 200K 60K 250K ERP Consultant K 600K 180K 600K 120K 500K 120K 500K Linux / Unix System Engineer K 250K 120K 250K 60K 210K 60K 210K Project Manager K 500K 300K 650K 180K 350K 180K 400K R&D Director K 1.0M 500K 1.2M 250K 600K 500K 700K Service Delivery Manager K 500K 200K 550K 120K 350K 150K 400K Software Director K 1.0M 500K 1.2M 250K 500K 500K 700K Software Manager K 400K 300K 650K 120K 300K 200K 500K Software Leader K 300K 200K 350K 120K 240K 150K 300K Software Engineer K 350K 120K 350K 60K 120K 60K 120K System / Solution Architect K 450K 300K 600K 120K 300K 180K 400K Technical Support Engineer K 300K 180K 300K 120K 240K 120K 240K Testing K 300K 120K 300K 100K 240K 100K 240K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 33

34 information Technology & TELECOM Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Hardware Hardware Director K 700K 400K 800K 250K 450K 300K 600K Hardware Manager K 600K 300K 600K 240K 450K 200K 500K Hardware Engineer K 300K 150K 350K 120K 240K 80K 250K Architect K 500K 300K 600K 180K 300K 180K 400K Board Engineer K 300K 150K 350K 120K 240K 80K 250K Field Service Engineer K 300K 150K 350K 120K 240K 80K 250K Helpdesk Engineer K 300K 100K 250K 60K 120K 70K 200K Mechanical Engineer K 350K 150K 350K 120K 240K 80K 250K PCB Layout Engineer K 300K 120K 250K 120K 240K 70K 200K Storage Solutions Engineer K 400K 150K 350K 120K 240K 80K 250K System Administrator K 300K 150K 350K 120K 240K 80K 250K Thermal Development Engineer K 300K 150K 350K 120K 240K 80K 250K Testing K 300K 150K 350K 120K 240K 80K 250K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 34

35 information Technology & TELECOM Range of Annual Base Salary (RMB) Tier 1 Cities * Tier 2 Cities * Internet Operations Director K 450K 300K 450K 240K 360K 240K 360K Operations Manager K 360K 180K 360K 150K 300K 150K 300K Algorithm Engineer K 400K 200K 400K 120K 240K 150K 240K Flash Engineer K 250K 180K 250K 120K 200K 120K 200K HTML Designer K 250K 180K 250K 120K 200K 120K 200K Perl / PHP Software Engineer K 300K 180K 300K 120K 240K 120K 240K Planning Manager K 360K 180K 360K 150K 300K 150K 300K Producer - Game K 400K 180K 500K 120K 240K 120K 300K Product Manager K 400K 180K 400K 120K 240K 120K 240K Product Operations Manager K 400K 180K 400K 120K 240K 120K 240K Search Engine Development Engineer K 300K 180K 300K 120K 240K 120K 240K Search Engine Optimization Engineer K 300K 180K 300K 120K 240K 120K 240K UI / UE Engineer K 400K 180K 400K 120K 240K 120K 240K Web Architect K 400K 240K 550K 120K 240K 150K 240K Web Designer K 250K 180K 250K 120K 200K 120K 200K Tier 1 Cities*: Shanghai, Beijing, Guangzhou Tier 2 Cities*: Provincial capital cities and thriving cities such as Tianjin, Suzhou, Chengdu, Chongqing, etc 35

36 KELLY IN HONG KONG Kelly Services partners with Hong Kong s leading companies to recruit the finest talent available. Kelly Services offers a comprehensive array of executive search, permanent placement and professional contracting services in Hong Kong. Specialist divisions include Banking, Information Technology, Consumer and Insurance. 36

37 Executive Overview Going into a more optimistic new year in Hong Kong, Kelly continues to provide a wide range of workforce solutions to our numerous clients across many different sectors. I am pleased with our specialized abilities for full-time placement, professional contracting, and HR outsourcing services. Our executive search capabilities are also strong. With the return of market confidence in 2013, we are observing a significant shift to a more positive outlook among leaders in the business community. As a benefit for all, organizations seem willing to move from merely surviving in the present environment, to investing in future growth. As outlooks improve, we observed a growing demand for candidates with solid Accounting, Insurance, and other Financial skills. As for the overall attitude towards Insurance, we are seeing a perception change. Once considered a lifestyle option here, Insurance is more and more seen as a mandatory asset, and this will surely drive the demand up for qualified professionals. We are placing professionals in various sectors of Sales and Marketing, Human Resources, and Information Technology. The demand for IT professionals will remain strong in 2013, according to our industry experts. This will especially be true for new graduates and those with a few years of experience. Our industry overview will further explain how the supply and demand for IT professionals will affect salaries this year. In IT, as with other industries, we will continue to make our presence known for comprehensive search and recruitment solutions in a broad range of disciplines. We are pleased to present the Kelly Hong Kong Salary Guide The salary ranges in this guide are indicative of actual transactions between employers and employees and represent a reflection of the marketplace. Here in Hong Kong, the dedicated Kelly team is ready to meet the economic optimism with our experience, our best practices, and our client-centric approach that enables us to build tailored solutions for every business. Alan Wong Managing Director Kelly Hong Kong 37

38 Banking In 2013, we expect to see a surge in demand in Hong Kong for front line professionals from Chinese banks as a number of corporate banks have already put in place aggressive expansion plans. For many international banks, we are seeing continuous demand for relationship management and client-serving roles. In times of economic uncertainty, the general public requires sound advice to help them with their decision making, while corporate and private banks are looking for experienced bankers who can bring in clients and revenue within a short timespan. While cost cutting measures made in 2012 were less than satisfactory for professionals working at international banks and brokerage firms, their Chinese counterpart banks fared better and were aggressively expanding. The salary review increments for Chinese banks were on average 5 percent, while the increase for switching to a new job could range from percent. Hence, there was great motivation to move. In the year ahead, we expect an industry standard incremental increase of at least 5 percent within the Chinese banks and an increase of at least percent for switching jobs. For international banks, the increment percentage would be about percent. Investment banking vacancies will be few, but compliance and risk management will continue to be hot areas. Chinese local banks will still be the key hirers in terms of volume, as the outlook for U.S. and European banks will be less positive. For these banks, due to the uncertainty of the global economic outlook, most of the employment will be subject to fixed contract terms in order to optimize cost savings, and back office functions will continue to be outsourced to low cost centers such as India and the Philippines. 38

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