Organizing and Managing Information Resources on Your Campus

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1 Organizing and Managing Information Resources on Your Campus Polley Ann McClure, Editor A Publication of EDUCAUSE Copyright 2003 Jossey-Bass Inc. Published by Jossey-Bass, A Wiley Company. Reprinted by permission of John Wiley & Sons, Inc. For personal use only. Not for distribution.

2 Polley Ann McClure is vice president for information technologies and professor in the Ecology and Evolutionary Biology Department at Cornell University. Prior to her appointment at Cornell, she held similar positions at the University of Virginia and Indiana University. McClure has spoken and published widely in the biological literature and, more recently, about information technology management in higher education. She served as a member and officer of the boards of Educom and CAUSE and was the first chair of the EDUCAUSE board of directors, facilitating the merger of Educom and CAUSE. McClure has a B.A. in zoology and a Ph.D. in ecology from the University of Texas at Austin and an M.A. in ecology from the University of Montana. Carole A. Barone is vice president of EDUCAUSE, where her responsibilities include a focus on the National Learning Infrastructure Initiative. Before joining EDUCAUSE in 1998, she was associate vice chancellor for information technology at the University of California at Davis, and prior to that she was vice president for information systems and computing at Syracuse University. Barone speaks and writes extensively on the relationship between technology and change. She coedited Technology-Enhanced Teaching and Learning: Leading and Supporting the Transformation on Your xiii

3 xiv The Authors Campus (Jossey-Bass, 2001) as Volume 5 in the EDUCAUSE Leadership Strategies series. Barone holds an M.A. and Ph.D. from the Maxwell School of Citizenship and Public Affairs at Syracuse University. Brian L. Hawkins is president of EDUCAUSE. Previously, he was chief information officer and later senior vice president for academic planning and administrative affairs at Brown University. Prior to that, he was associate vice president for academic affairs at Drexel University, where he was responsible for general academic planning and also oversaw the academic program that was the first in the nation to integrate technology use throughout the curriculum. Hawkins is a management professor by training and is the author of three books and many articles in the areas of organizational behavior and technology and academic planning. He received his bachelor s and master s degrees from Michigan State University and his Ph.D. from Purdue University. Ronald A. Johnson is vice president, chief information officer/chief technology officer, and faculty member at the University of Washington, where his responsibilities include computing and networking infrastructure for the campus and medical centers. He has played a significant role in each generation of national networking in the United States. Among other current activities, Johnson is a principal for the National LightRail effort and the Pacific Northwest Gigapop, as well as its Pacific Wave international peering point. He also serves as a director on a number of boards, including CENIC, the IEEAF, KEXP-FM, and the ResearchChannel. Johnson holds degrees from the University of Chicago and the University of Southern California. Alan McCord is senior director for planning and coordination for the Information Technology Central Services unit of the University of Michigan and an adjunct faculty member at the University

4 xv of Michigan School of Information. He has also served the university as associate university chief information officer and director of operations management. Prior to his position at Michigan, he served as executive director of University Computing at Eastern Michigan University and held administrative positions at Wayne State University and Oakland Community College. McCord is active in EDUCAUSE and serves on its Evolving Technologies Committee. He holds a B.S. from the University of Michigan and an M.Ed. and Ph.D. from Wayne State University. Jack McCredie is associate vice chancellor and chief information officer at the University of California, Berkeley. Before going to Berkeley in 1992, he worked in the research group at Digital Equipment Corporation, served as president of Educom, and was vice provost for computing and planning at Carnegie Mellon University. McCredie was a charter member of the board of directors of the Corporation for Education Network Initiatives in California (CENIC), where he served as the vice chair of the board, and he is currently chair of the Program Steering Committee for the Digital California Project. He has a B.S. and M.S. in engineering from Yale University and a Ph.D. from Carnegie Mellon University. Marilyn Ayres McMillan is associate provost and chief information technology officer at New York University. In that capacity, she leads the delivery and evolution of university-wide services, infrastructure, policies, and plans for information technology and related activities and is a member of the university s leadership team. Before joining NYU, she held numerous information technology leadership roles during nearly twenty years at the Massachusetts Institute of Technology and subsequently at Stanford University, with earlier information technology experience in government and private industry. McMillan served on the board of directors of CAUSE and various CAUSE committees and was one of the founding faculty members of the EDUCAUSE Institute Leadership Program. She is

5 xvi The Authors a graduate of Douglass College at Rutgers University in political science, with graduate work at Virginia Tech and Boston University. Tracy Mitrano is policy adviser and director of the University Computer Policy and Law Program for the Office of Information Technologies at Cornell University. She has taught American political, social, and religious history at the University of Buffalo, women s and constitutional history at Syracuse University, and family and social policy at Cornell University. A member of the New York State Bar Association, she was in private practice for five years. Mitrano has a B.A. in English and history from the University of Rochester, a Ph.D. in American history from Binghamton University, and a law degree from Cornell Law School. James G. Neal is vice president for information services and university librarian at Columbia University. Previously, he served as dean of university libraries at Johns Hopkins and Indiana universities. Neal has served on the Council and Executive Board of the American Library Association and on the board and as president of the Association of Research Libraries, as well as on numerous international and national professional committees and task forces. His research and speaking interests include scholarly communication, intellectual property, digital library development, and organizational change. He received a B.A. in Russian studies from Rutgers University and an M.A. in history, M.S. in library science, and the Certificate in Advanced Librarianship from Columbia. James I. Penrod is vice president for information systems and chief information officer at the University of Memphis. He previously served in similar positions at Pepperdine University, the University of Maryland at Baltimore, and California State University, Los Angeles. He also is a tenured graduate professor of Higher and Adult Education Leadership in the College of Education at Memphis. Penrod speaks frequently to regional and national audiences

6 xvii and has many publications related to information technology issues in higher education. He is a former board member of CAUSE and Educom and currently serves on the EDUCAUSE Nomination and Election Committee. He has a B.A. in mathematics from Harding University, an M.S. in biostatistics from Tulane, and an Ed.D. in institutional management from Pepperdine University. Toby D. Sitko is a research fellow at the EDUCAUSE Center for Applied Research. She previously served as director of policy and planning for Information Technology Services at New York University, deputy executive director for information resources at the City University of New York Graduate Center, director of information technology customer services at the University of Houston, and assistant director for user support at Indiana University Bloomington. Sitko is on the faculty of the EDUCAUSE Leadership Institute, was a member of the EDUCAUSE Current Issues Committee, and was chair of the EDUCAUSE Publications Advisory Committee. With colleagues, Sitko publishes and delivers professional papers on various aspects of information technology leadership and management. She holds a B.A. in English and American literature from Queens College of the City University of New York and an M.A. in journalism from Indiana University. David L. Smallen is vice president for information technology at Hamilton College, responsible for all planning, budgeting, and management of IT resources. While serving on both the CAUSE and Educom boards, he was a member of the committee that created the original CAUSE/Educom Evaluation Guidelines for Institutional Information Technology Resources. He currently codirects the COSTS project, an international effort for understanding the true costs of information technology support services. Smallen is a frequent speaker and contributor to the national literature on information technology and the winner of the 2000 EDUCAUSE Award for Leadership in the Profession. He holds a B.S. and an M.S. from the

7 xviii The Authors State University of New York at Albany and a Ph.D. in mathematics from the University of Rochester. R. David Vernon is director of information technology architecture in the Office of Information Technology at Cornell University. Prior to his position at Cornell, he held several appointments at Indiana University Computing Services. Vernon s wide range of experience and expertise includes data networking, research computing, student computing infrastructure, digital presentation technologies, messaging, mass-data-storage infrastructure, corporate relations, review of strategic initiatives, and security policy and implementation. At Cornell, he has published a series of papers that have led to broad discussion and acceptance of strategic IT issues on campus. Vernon has been a member of the NYSERnet Board of Directors since He received his B.A. from Earlham College.

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