Plethware Premium Services

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1 Plethware Premium Services Features Overview Our web-based client was built from the ground up as an all-in-one, hassle-free management system. The business applications suite is constantly evolving around the tools businesses need to communicate and be productive. Find out more about all the ways Plethware supports your and your productivity. Client Features 10GB Mailboxes & 50MB Attachments Keep in your inbox without fear of running out of room Mailbox holds up to 10 years of Send and receive large files 50MB Attachments We want to be sure your users aren t limited by file size limitations when they re sending an attachment. That s why we support up to 50 MB attachments on incoming or outgoing , ensuring users can send and receive important attachments without worrying about file size. With a 50MB attachment limit, your users can send or receive: A 1,000-page Microsoft Word document * 200 slides in a Microsoft PowerPoint presentation * 500 JPEG images * A 500-page PDF file * *estimated, actual file sizes vary Customized Settings Adjust spam filters, trash handling and message alerts at domain or user level Display HTML or text Supports eight languages Customize reply and forwarding settings Create user or domain-level safelists and blacklists Receive from external accounts Change password from webmail interface

2 Plethware for Business Users All the Features Business Users Need clients like Gmail or Yahoo are great for staying in touch with friends and family, but when your business relies on , you need more. Plethware packs a complete personal information management system into a compact, easy-to-use interface. For Your Users Access to mail, calendar, contacts, tasks and notes from one application Access in your browser or in desktop clients like Outlook and Thunderbird Free backup and sync tool for Outlook, BlackBerry, iphone and Windows Phone View/share/edit users calendars Share calendar outside of your domain with ical support Maintain and track task lists Create group contacts lists Company-wide contact lists 10GB mailboxes (hold about 10 years of ) 50MB attachments (about 500 JPEG images) Mail filtering controls and enhanced searching Mobility with Plethware Access your on your mobile device with Plethware. Every Plethware mailbox includes pull technology with on-demand access to mail and personal information on your phone. BlackBerry As a BlackBerry Alliance Member, we have the inside track on new developments and instant access to BlackBerry support teams. iphone We ll keep your iphone in touch with easy synchronization and backup support. & Folders Calendars Contacts Tasks Company Directory Sync on a schedule Contacts

3 Application Suite Features Contacts Create multiple personal contact lists with unlimited entries Company directory auto-updates new mailboxes Multiple entries for phone and information, a notes area and an option to add a photo Import/export contacts between Outlook, Yahoo, Gmail and more Users can update their personal contact data from the interface Make permission-based group lists from the control panel Calendars Create multiple calendars and share with selected people in Plethware or Outlook Send meeting invites and create recurring events Allow specific people to edit your calendar ical feed to share calendars outside of your domain Get alerts via , pop-up or SMS Color-coded viewing for multiple calendars Import calendars in CSV format Tasks Create task lists with sub-tasks Assign due dates Multiple search options Add task-specific information in task notes area Use Task List Manager for overview of all outstanding tasks Notes Unlimited space to record text notes Assign note titles for easy searching Search by title or last updated date Copy and paste text from other applications

4 POP3, IMAP4, and SMTP Plethware hosted supports all standard protocols, like POP3, IMAP, and SMTP, allowing users to check and send via desktop clients like Outlook and Mozilla Thunderbird, plus BlackBerry, iphone, Windows Phone and Android devices. POP3 POP3 is a client/server protocol in which is received and held on a mail server. Periodically, you check for mail on that server and then download it to your client. POP3 is the standard protocol built into practically every client. This method is well-suited for users that don t want to store messages online. IMAP4 Internet Message Access Protocol (Version 4) is another popular way to access messages. With IMAP4, messages and folders are always stored on the mail server. When users access their , they are working directly with these messages. This means that any updates made to the , such as moving, flagging, or marking a message as unread, is stored on the server. IMAP4 is a convenient option for users who need to access their online from multiple clients. Our IMAP server supports IMAP IDLE, which provides real-time push support for IMAP applications, alerting you the second you have new mail. SMTP Simple Mail Transfer Protocol is the standard protocol for sending messages across the Internet. It is also commonly referred to as an outgoing mail server. Our SMTP servers are configured to require SMTP Authentication. SSL and TLS Encryption for enhanced security We provide SSL and TLS encryption for POP3, IMAP, SMTP and the Webmail client. Our servers also support opportunistic TLS, which allows your incoming and outgoing data to be encrypted as it travels through the internet. This is very important for passwords and confidential s. Supported RFCs RFCs are standards for communication between servers and clients. These standards are approved by the Internet Engineering Task Force (IETF) and are known as RFCs. These standards cover SMTP, POP and IMAP, among other Internet technologies.

5 Best in Class Uptime If you ve ever had your service go down, you know how important uptime is. Businesses rely on more than ever before, whether it s communicating with clients, transferring documents or gathering your team for a meeting. In fact, over 80 percent of small business owners consider reliable an important part of their success. But maintaining safe, reliable service is no easy task. Just ask the 25 percent of business owners who experienced major outages last year. The Satisfaction Guarantee Plethware customers have the luxury of not worrying about uptime. We guarantee all systems related to delivering your are operational or your money back. We re that confident because we have nearly a decade of experience delivering mail to inboxes safely, quickly and efficiently. How Do We Deliver? That requires vigilance on multiple fronts to guarantee on-demand performance every time you hit send : Sending & Receiving Across multiple data centers, we maintain over 1,000 mail servers moving more than 50 million messages a day. Using simple, scalable inbound and outbound mail servers, traffic spikes are efficiently spread across data centers and new servers are deployed on demand. All of this happens without a blip in service on your end. Secure Mail Storage If a catastrophe wipes out your systems, it won t wipe out mail data. Two live copies are always available, plus a third offline backup. Messages are backed up daily and retrievable up to 14 days later. System Metrics & Alerts Real-time monitoring tells us immediately if there s a broken link in our system before it affects your inbox. All day, every day from over 20 locations on five continents, we test mail delivery, server availability and security. When a problem arises, dozens of experienced engineers handle the problem and work to prevent reoccurrence. Our People Engineers and developers are the foundation of our guarantee. We ve assembled functional teams dedicated to individual aspects of mail delivery. Within these teams, developers designing new features and fixes work alongside engineers responsible for troubleshooting and keeping the systems running. So if something goes wrong, the people who built the systems are working in sync with the people expected to fix it. With our highly specialized, directed teams and processes focused on your , you can go back to focusing on your business.

6 Plethware Archiving Stop worrying about storage. With unlimited, secure storage from Plethware Archiving, you can solve the most challenging aspects of retention with one easy, affordable solution. Backup We re going to need a dedicated server just to store all of our old . If the volume of your messages is outgrowing your server space, it s time to step up to Plethware Archiving for infinitely scalable, cloud-based storage. Keep inboxes clean with s automatically stored in eight data centers worldwide Reduce the amount of time you spend managing inbox folders Create a secure repository for corporate knowledge stored in ediscovery & erecovery The last time we were subpoenaed for s, it took weeks to find and format everything. Don t wait for a subpoena to realize the benefits of archiving. Using Plethware Archiving, you can comply with litigation requests faster. Our system saves a tamper-proof record of all pertinent aspects of inbound and outbound including metadata, body content and any attachments Find, format and send requested files in minutes from an easy- to-use administrative control panel interface Access web-based control panel at work, at home or anywhere there s an internet connection Retention/Compliance We need to create a compliance plan but we don t know where to start. Start with Plethware Archiving. A strong retention solution is an integral part of a comprehensive compliance plan. Our hosted archiving solution is the first step toward a well-balanced plan. Ready to use immediately with no setup costs or additional software to download Export archived mail to evaluate activity monitoring Set optional retention periods, save searches and export data to monitor policy adherence How Safe is My Data with Plethware Archiving? During transmission and storage, your data remains secure and private. Plethware Archiving provides you with: Top-tier, physically and logically secure data centers backed by the Plethware Cloud DoD standards-based encryption with HMAC-SHA1 authentication for tamper-proof data The most current SSL encryption protocols for data center-to-device transmissions Dynamically allocated, dedicated virtual machines delivering superior performance even during activity spikes An audit trail for every system interaction with reports detailing users, activity, date, time and IP address

7 Stay in Compliance with Plethware Plethware Archiving makes it easy to stay in compliance with government regulation regarding records. We capture messages with their original integrity intact (Message ID, body, attachments, etc.) Messages are differentiated by a unique identifier as a safeguard against deletion. All message components are easily searchable through a secure web-based user interface and retrievable to standards-based formats like PST, PDF, text and MIME. Capture, index and safely store up to nine copies of auditable , including header information, body and attachment content Use full-text search capabilities to find messages based on message components in a secure webbased search and discovery interface Maintain original message integrity using WORM technology to assign date/time stamps and unique headers to safeguard against deletion Gain unlimited storage with guaranteed uptime For government In the absence of an archiving solution, open record laws requests can mean a laborious process of restoring backup tapes and manually searching across multiple mailboxes. In many cases, this search only produces a fraction of the s pertaining to the request. Plethware Archiving provides quick deployment of archiving for all government agencies regardless of their platform. With secure capture of all s and full-text indexing of s/attachments, Freedom of Information and other requests are fulfilled with limited expenditure of IT resources. For businesses Plethware Archiving allows private businesses in the financial or other regulated industry to easily comply with data storage requirements like the Securities Exchange Act, Sarbanes-Oxley (SOX) and the Gramm-Leach Bliley Act (GLBA). For the healthcare sector In an intense regulatory environment, the healthcare industry can t afford to be without accessible archiving to satisfy legal discovery laws, government regulations or audits. Unfortunately, meeting the letter of the law puts a significant burden on tight resources and staff in the IT department. Plethware Archiving helps healthcare organizations comply with 21 CFR Part 11 pharmaceutical and HIPAA healthcare regulation.

8 Navigating a Dynamic Threat Landscape Spam used to be annoying. Now, it s dangerous. Last year, 75 percent of businesses reported virus infections from incoming . is now the leading entry point for network threats like viruses, trojans and worms. Lost productivity from checking and deleting spam and the expense of rallying the IT department to fix and recover lost data costs over $20 billion a year. Keeping the spam menace out of your organization is not an easy or cheap proposition. The software licenses alone are costly. Add to that constant maintenance to ensure protection against emerging threats. Looking for relief? Look to Plethware. With Plethware, you get exceptional support and affordable, feature-rich business and the strongest threat detection structure in the industry. We combined the best of our threatscanning capabilities with industry leaders in spam and virus protection. Before a message enters your mailbox, it undergoes four independent, threat-blocking scans: Threat Blocker #1: Our Gatekeeper Scan. Our team of experts developed the Gatekeeper scan to evaluate a message s compliance with rigorous, internationally recognized technical standards. Messages are also checked against aggregated blacklists of known spam offenders. Threat Blocker #2: Message Sniffer. Utilizing user feedback and enhanced pattern matching, Message Sniffer seamlessly annihilates over 98 percent of spam in real time. Threat Blocker #3: Cloudmark and CommTouch. Advanced Message Fingerprinting from Cloudmark is strong enough to annihilate spam and accurately identify virus attacks. Plus, we added CommTouch s thorough spam filters, featuring Recurrent Pattern Detection (RPD) technology. Threat Blocker #4: Clam AV. Incorporating a three-layer virus scan on all incoming messages, Clam AV targets deceptive measures senders use to mask viruses, compares the message against known virus definitions and evaluates attachments for possible viruses. Maintaining this comprehensive level of threat protection could cost you thousands of dollars a month to maintain. As a Pleth customer, these protections are free with every mailbox.