Is there a Doctor in the House? A Business Analyst in an Agile Business Dot Tudor TCC Agile Business Conference 2015

Transcription

1 Is there a Doctor in the House? A Business Analyst in an Agile Business Dot Tudor TCC Agile Business Conference 2015

2 Things I ve Overheard TCC: Is there a Doctor in the House? [2]

3 The Business Analyst s Dilemma I am expected to be a proxy for the Business Product Owner, but I don t have the empowerment! TCC: Is there a Doctor in the House? [3]

4 The Business Analyst s Dilemma I don t have the time to do my job properly in Agile. TCC: Is there a Doctor in the House? [4]

5 The Product Owner s Dilemma I'm the Decision Maker, but a Business Analyst tells me what I can and cannot have. TCC: Is there a Doctor in the House? [5]

6 The Developer s Dilemma I want to talk directly to the Product Owner, but the Business Analyst interferes! TCC: Is there a Doctor in the House? [6]

7 Understanding of BA Role in Agile is Limited The Agile Business Analyst Working Towards Product Ownership April 2015 Joy Beatty, David Gardner and Candase Hokanson (PMI White Paper) Responsibilities Business Analyst Product Owner Identifies stakeholders Facilitates elicitation sessions Ensures team understands business value Creates visual models Specifies requirements & acceptance criteria Can act as Scrum Master Prioritises Backlog Communicates user stories, acceptance criteria & answers team questions Reviews acceptance tests Identifies missing requirements TCC: Is there a Doctor in the House? [7]

8 A Business Analyst is like a Doctor

9 And the Product Owner is the Patient! I already diagnosed myself on the Internet. I m only here for a second opinion. TCC: Is there a Doctor in the House? [9]

10 What is a Doctor?

11 What is a Doctor? The Medical profession is a noble profession. A doctor, if he is true to his work, looks after ailing humans. Day in and day out he is busy in his noble work of lessening human misery. Prasad Morye TCC: Is there a Doctor in the House? [11]

12 What is a Doctor? A Job Description 1. Responds to medical / health problems presented by patients including history taking, diagnosis, investigation, treatment and referral as appropriate. 2. Maintains confidentiality and impartiality. 3. Commissions healthcare by liaising with medical professionals in the community and hospitals. 4. Promotes health education in conjunction with other health professionals. 5. Organises preventative medical programmes for individual patients. 6. Provides specialist clinics for specific conditions or for certain groups. 7. Meets targets set by the government for specific treatments. 8. Manages resources to service targets as effectively as possible. 9. Discusses development of new medical products with medical representatives. 10. Keeps up to date with medical developments, new drugs and treatments. GP Job description, TCC: Is there a Doctor in the House? [12]

13 The BA s Scope The External Environment The Internal Environment THE ORGANISATION Now Focus ONGOING CHANGE AND ENHANCEMENT Customers, Suppliers, Regulators, etc. Future Focus TCC: Is there a Doctor in the House? [13]

14 Take a Holistic View of the Business Top to Bottom Analysis Within an Organisation Corporate Mission, Objectives Business Analyst(s) Programme Strategy Business Analyst(s) Project Tactics Business Analyst(s) TCC: Is there a Doctor in the House? [14]

15 End-to-End Perspective Management BA End-to-End Processes and Value Chain Stakeholder A Stakeholder B Stakeholder C Stakeholder D TCC: Is there a Doctor in the House? [15]

16 And then there are the Stakeholders

17 Product Change Team and Environment Business Analysis / Direction Other Product Ownership Product Management Capacity Planning Product Ownership Risk Assessment Business Sponsorship Security Business Analysis Design Testing (Many Levels) Customers / Users of Product CHANGE AREA Systems Analysis Coding / Building Subject Matter Experts Service Support Physical Architecture Technical Transition Release TCC: Is there a Doctor in the House? [17]

18 The Business Analyst Will Model the business Help with the vision and roadmap Skeleton analysis Dependencies Options Value Encourage innovation The first 23 floors were build before the basement was excavated! TCC: Is there a Doctor in the House? [18]

19 Does a Doctor-Patient Analogy Help Us? The BA is like a doctor, the Product Owner is the patient It only works if the BA is worthy of the trust keeps up to date and is trained with the right skills. TCC: Is there a Doctor in the House? [19]

20 What Should a BA Do? Collect history (problem) Propose preventative medicine or action Consider the whole population Arrange cost effective care Call in the Specialists as necessary Give good advice Advertise and educate about their services! Doctors do these things in health-care... TCC: Is there a Doctor in the House? [20]

21 A Customer Care Plan And share it / develop it with the patient! TCC: Is there a Doctor in the House? [21]

22 Ask the Customer: What are your goals? What are your priorities? What are your targets? How shall we go about achieving these together? Who else should we involve? When shall we review? A Customer Care Plan TCC: Is there a Doctor in the House? [22]

23 Customer Care Plan Review What has gone well for me, the customer, since our last review? What is going well right now? What has not gone so well since our last review? What can we do together to improve this? TCC: Is there a Doctor in the House? [23]

24 An Action Plan My Identified Needs / Goals Action To Be Taken (How Can These Needs Be Met?) Who Will Carry Out These Actions When Will I Expect This Goal To Be Completed Sprint 1 Goal User Story 1 User Story 2 Task 5 SPRINT 1 10/10/15 23/10/15 Sprint 2 Goal User Story 3 Task 8 TCC: Is there a Doctor in the House? [24]

25 Agreeing the Care Plan TCC: Is there a Doctor in the House? [25]

26 The BA will: Agreeing the Care Plan Advise, present the facts and metrics. Present experience. Use strategic analysis skills to expose population needs and external constraints. Bring together the right stakeholders, using stakeholder analysis and management skills. Use modelling skills to illustrate and demonstrate. Use interpersonal skills to facilitate, negotiate. Respect the patient! TCC: Is there a Doctor in the House? [26]

27 And the Patient has the Last Word! TCC: Is there a Doctor in the House? [27]

28 Is there a Doctor in the House? A Business Analyst in an Agile Business Dot Tudor TCC Agile Business Conference 2015

29 Questions Any Questions? TCC: Is there a Doctor in the House? [29]