IT-Call Integrated Training for Efficient Employability of Disabled People as Call Center Representatives

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IT-Call Integrated Training for Efficient Employability of Disabled People as Call Center Representatives"

Transcription

1 Center Representatives TR1-LEO

2 Project Information Title: Project Number: IT-Call Integrated Training for Efficient Employability of Disabled People as Call Center Representatives TR1-LEO Year: 2008 Project Type: Status: Marketing Text: Partnerships completed In this project, an informal training and guiding curricula targeting disabled people has been developed in which also the practical ways of searching related opportunities had been indicated. Brief technical information was made available to organisations to let them know the possibility of employing disabled people in their call centers in the form of home based employment. The main theme was to develop and enhance the intercultural dialogue while exchanging the ideas, experiences and background which forms the knowledge of different participating organisations. The goal was the enrichment of both cultural and knowledge based efforts exchange capability among partners for improving their background for better performance and productivity enhancing the productivity of the community in turn. Summary: The call center concept has a significant role in business life in the communication between clients and companies or service suppliers. Although most of the contacts are performed in written and electronic form, the human touch is an unavoidable necessity in most of the cases due to increasing awareness of customer satisfaction phenomena which requires human interactivity in response together with efficient feedback and solution production within limited time frame. That is why almost all organisations are having a call line regardless of their size and operational fields. The simple explanation of call center employment is If you want to find a job where nothing counts but brains and voice, this is it. Furthermore, some call center operators already have found that disabled workers stay in their jobs longer and are more loyal than other workers. They also tend to be older and better educated, and they will work for less. Thus, this is an untapped pool of labour that doesn't have many other options. People who are employed in call centers as call center representatives are not necessarily have to be employed in the organisations premises or working offices anymore thanks to fast developing communication technologies and Internet. As a result of development in communication technologies, call diverting is very easy and inexpensive. The access to company Intranets via Internet is now part of daily life due to high Internet access speeds. The combination of these two phenomenons is now bringing new opportunity for disabled people, who can work at their home by using a computer and communication facilities. The training is not formal but do exist. Therefore, if organisations are informed about the technical possibility of such employment and if suitable disabled people become aware of this chance, they can find another employment opportunity. In this project, an informal training and guiding package targeting disabled people will be developed in which also the practical ways of searching related opportunities will be indicated. Brief technical information will be made available to organisations to let them know the possibility of employing disabled people in their call centers in the form of home based employment. Description: The main theme is to develop and enhance the intercultural dialogue while exchanging the ideas, experiences and background which forms the knowledge of different participating organisations. The goal is the enrichment of both cultural and 2

3 Project Information knowledge based efforts exchange capability among partners for improving their background for better performance and productivity enhancing the productivity of the community in turn. This partnership programme will have a significant impact on the rate of information exchange as most of the exchange shall be realised during face to face contacts which is the most effective way of communication and harmonising the ideas. Themes: Sectors: Product Types: Product information: Projecthomepage: *** Labor market *** Sustainability *** ICT *** Lifelong learning *** Open and distance learning *** Vocational guidance *** Enterprise, SME *** Access for disadvantaged *** Equal opportunities ** Continuous training * Quality * Others * Recognition, transparency, certification *** Administrative and Support Service Activities *** Other Service Activities * Information and Communication program or curricula open and distance learning material for open learning description of new occupation profiles website A unique and efficient training curricula, which will be the core for boosting the project idea and be welcomed by both the audience and future project developers, for attracting the target group and encourage them to get integrated in to this new and challenging field of virtual employment. 3

4 Project Contractor Country/Region: Organization Type: POINT Proje Insaat Taahhut Muhendislik ve Ticaret Ltd.Sti. (POINT LLC) SME - small and medium-sized enterprise (up to 250 employees) Contact Person Address: Telephone: Fax: H. Altug Erbil Mithatpasa Cad. No:62/19 + / /153 + /

5 Coordinator Country/Region: Organization Type: POINT Proje Insaat Taahhut Muhendislik ve Ticaret Ltd.Sti. (POINT LLC) SME - small and medium-sized enterprise (up to 250 employees) Contact Person Address: Telephone: Fax: H. Altug Erbil Mithatpasa Cad. No:62/19 + / /153 + /

6 Products 1 IT-Call - Virtual Call Center 6

7 Product 'IT-Call - Virtual Call Center' IT-Call Integrated Training for Efficient Employability of Disabled People as Call Title: IT-Call - Virtual Call Center Product Type: website Marketing Text: IT-Call is offering an informal training and guiding curricula targeting disabled people. Portal will be further developed as Virtual Call Center, where also the practical ways of searching related opportunities are indicated. Brief technical information are made available to disabled people to support them in their efforts to work as call center operators in home based form of working, virtual working. Description: The call center concept has a significant role in business life in the communication between clients and companies or service suppliers. Although most of the contacts are performed in written and electronic form, the human touch is an unavoidable necessity in most of the cases due to increasing awareness of customer satisfaction phenomena which requires human interactivity in response together with efficient feedback and solution production within limited time frame. That is why almost all organisations are having a call line regardless of their size and operational fields. The clear explanation of call center employment is If you want to find a job where nothing counts but brains and voice, this is it. Furthermore, some call center operators already have found that disabled workers stay in their jobs longer and are more loyal than other workers. They also tend to be older and better educated, and they will work for less. People who are employed in call centers as call center representatives are not necessarily have to be employed in the organisations premises or working offices anymore thanks to fast developing communication technologies and Internet. As a result of development in communication technologies, call diverting is very easy and inexpensive. The access to company Intranets via Internet is now part of daily life due to high Internet access speeds. The combination of these two phenomenons is now bringing new opportunity for disabled people, who can work at their home by using a computer and communication facilities. Target group: People with physical disabilities having proper background and infrastructure to e-work as virtual call center operators. Result: A unique training curricula is developed. The training program and efficient launch of Virtual Call Center will be realized in next phases of the project. Area of application: Virtual Call Center Product Languages: English &prd=1 7

RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels and Restaurants

RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels and Restaurants RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels and Restaurants 539920-LLP-1-2013-1-BG-LEONARDO-LMP http://www.adam-europe.eu/adam/project/view.htm?prj=11000 1 Project Information

More information

European Safety standards in Industrial automation for SMEs (SAFESME)

European Safety standards in Industrial automation for SMEs (SAFESME) European Safety standards in Industrial automation for SMEs (SAFESME) 2010-1-TR1-LEO05-16980 1 Project Information Title: Project Number: Project Type: Year: 2010 Status: Marketing Text: Summary: European

More information

Practical entrepreneurship learning model for creative industry at VET level: transferring the best practices of Finland

Practical entrepreneurship learning model for creative industry at VET level: transferring the best practices of Finland transferring the best practices of Finland 2013 1 EE1 LEO05-04563 1 Project Information Title: Project Number: Practical entrepreneurship learning model for creative industry at VET level: transferring

More information

2008-1-TR1-LEO05-03241. http://www.adam-europe.eu/adam/project/view.htm?prj=6022

2008-1-TR1-LEO05-03241. http://www.adam-europe.eu/adam/project/view.htm?prj=6022 Education 2008-1-TR1-LEO05-03241 1 Project Information Title: Project Number: Web based training of biomedical specialists: Application to biomedical device technology teachers of Vocational High Schools

More information

Education Program of JTAG Boundary-scan Technology for Vocational Educational Schools

Education Program of JTAG Boundary-scan Technology for Vocational Educational Schools Education Program of JTAG Boundary-scan Technology for Vocational Educational Schools 2009-1-LV1-LEO05-00352 1 Project Information Title: Education Program of JTAG Boundary-scan Technology for Vocational

More information

Certificate of Entrepreneurship Competencies

Certificate of Entrepreneurship Competencies Certificate of Entrepreneurship Competencies 2009-1-GR1-LEO05-01846 1 Project Information Title: Project Number: Project Type: Year: 2009 Status: Marketing Text: Summary: Certificate of Entrepreneurship

More information

Establishment of education based support for the Court Experts' performance

Establishment of education based support for the Court Experts' performance Establishment of education based support for the Court Experts' performance LLP-LdV-TOI-2007-SI-9 1 Project Information Title: Project Number: Project Type: Year: 2007 Status: Marketing Text: Summary:

More information

Find the Best - Competency-based recruitment in public administration (FTB)

Find the Best - Competency-based recruitment in public administration (FTB) Find the Best - Competency-based recruitment in public administration (FTB) 526958-LLP-1-2012-1-PL-LEONARDO-LMP 1 Project Information Title: Project Number: Project Type: Year: 2012 Status: Marketing Text:

More information

Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010

Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010 Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010 Youth Employment is the common theme of the three EU Youth Conferences

More information

CAREER PLAN FOR EMPLOYEES OVER 50 YEARS

CAREER PLAN FOR EMPLOYEES OVER 50 YEARS CAREER PLAN FOR EMPLOYEES OVER 50 YEARS 2009-1-SI1-LEO05-01008 1 Project Information Title: Project Number: CAREER PLAN FOR EMPLOYEES OVER 50 YEARS 2009-1-SI1-LEO05-01008 Year: 2009 Project Type: Status:

More information

Validation of skills and knowledge for strengthening the positions of low-qualified employees in the labour market

Validation of skills and knowledge for strengthening the positions of low-qualified employees in the labour market employees in the labour market 2010-1-BG1-LEO05-03085 1 Project Information Title: Project Number: Validation of skills and knowledge for strengthening the positions of low-qualified employees in the labour

More information

Learning outcome-oriented European training concept for the collision repair process management

Learning outcome-oriented European training concept for the collision repair process management Learning outcome-oriented European training concept for the collision repair process management DE/12/LLP-LdV/TOI/147505 1 Project Information Title: Project Number: Learning outcome-oriented European

More information

In-CLASS: International Communication and Language Assessment

In-CLASS: International Communication and Language Assessment In-CLASS: International Communication and Language Assessment 2009-1-RO-LEO05-03586 1 Project Information Title: Project Number: Project Type: Year: 2009 Status: Country: Marketing Text: Summary: In-CLASS:

More information

Improvement of Quality Management System for vocational education and training organizations in the field of agriculture

Improvement of Quality Management System for vocational education and training organizations in the field of agriculture organizations in the field of agriculture LdV/TOI/2007/LV/007 1 Project Information Title: Project Number: Project Type: Year: 2007 Status: Country: Marketing Text: Improvement of Quality Management System

More information

INNOVATIVE ACCOUNTING TRAINING AND ASSESSMENT TOOLS FOR SME's

INNOVATIVE ACCOUNTING TRAINING AND ASSESSMENT TOOLS FOR SME's INNOVATIVE ACCOUNTING TRAINING AND ASSESSMENT TOOLS FOR SME's 2007- LLP-LdV-TOI-2007-SK-73100966 http://www.adam-europe.eu/adam/project/view.htm?prj=4430 1 Project Information Title: Project Number: Project

More information

Response on the Green paper; Promoting the learning mobility of young people

Response on the Green paper; Promoting the learning mobility of young people Response on the Green paper; Promoting the learning mobility of young people Learning by leaving a joint conference for European mobility networks, was arranged in Uppsala on the 19-20 of November 2009,

More information

EUROAPT@ - Virtual Plataform for Competences Diagnostics

EUROAPT@ - Virtual Plataform for Competences Diagnostics EUROAPT@ - Virtual Plataform for Competences Diagnostics ES/07/LLP-LDV/TOI/149042 1 Project Information Title: Project Number: Project Type: Year: 2007 Status: EUROAPT@ - Virtual Plataform for Competences

More information

SUBMISSION BY COMMUNITY LEARNING SCOTLAND (CLS) Summary

SUBMISSION BY COMMUNITY LEARNING SCOTLAND (CLS) Summary SUBMISSION BY COMMUNITY LEARNING SCOTLAND (CLS) Summary Lifelong learning needs to support a social justice agenda by promoting access by the most marginalised groups in society, through appropriate support

More information

The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019

The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019 The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019 Peter Kendal Associate Director for Information Management and Technology Development 01/12/2014 1 Page

More information

Developing and enhancing leadership skills for young managers in times of crisis: an innovative training package for European young professionals

Developing and enhancing leadership skills for young managers in times of crisis: an innovative training package for European young professionals Developing and enhancing leadership skills for young managers in times of crisis: an innovative training package for European young professionals 2012-1-CY1-LEO05-02319 http://www.adam-europe.eu/adam/project/view.htm?prj=10821

More information

Ecotips 2.0 - Enabling small business to reduce its environmental footprint

Ecotips 2.0 - Enabling small business to reduce its environmental footprint Ecotips 2.0 - Enabling small business to reduce its environmental footprint 2010-1-BG1-LEO05-03089 1 Project Information Title: Project Number: Ecotips 2.0 - Enabling small business to reduce its environmental

More information

Communications Strategy

Communications Strategy Communications Strategy April 2009 March 2011 www.lincolnshire.gov.uk Introduction Since the launch of its Communications Strategy 2007-09, Lincolnshire County Council has made good progress in implementing

More information

Whole-life Approach to Prevention Culture

Whole-life Approach to Prevention Culture Whole-life Approach to Prevention Culture ILO-ISSA Conference on Challenges and Solutions in a Global Economy 29. October 2015, A&A Julia Flintrop, EU-OSHA Safety and health at work is everyone s concern.

More information

A New Job Opportunity for Unemployed Young People: Data Security Skilled Worker for SMEs

A New Job Opportunity for Unemployed Young People: Data Security Skilled Worker for SMEs A New Job Opportunity for Unemployed Young People: Data Security Skilled Worker for SMEs 2008-1-TR-LEO05-03145 1 Project Information Title: Project Number: A New Job Opportunity for Unemployed Young People:

More information

Guidelines on the practical implementation of ECVET learner mobility

Guidelines on the practical implementation of ECVET learner mobility www.euvetsupport.eu The EQF and ECVET support portal Guidelines on the practical implementation of ECVET learner mobility www.euvetsupport.eu INDEX euvetsupport Newsletter EQF and ECVET application in

More information

RESOLUTION TIME TO ACT: MORE QUALITY EMPLOYMENT! COUNCIL OF MEMBERS/ EXTRAORDINARY GENERAL ASSEMBLY BRUSSELS, BELGIUM, 17-18 APRIL 2015

RESOLUTION TIME TO ACT: MORE QUALITY EMPLOYMENT! COUNCIL OF MEMBERS/ EXTRAORDINARY GENERAL ASSEMBLY BRUSSELS, BELGIUM, 17-18 APRIL 2015 RESOLUTION TIME TO ACT: MORE QUALITY EMPLOYMENT! COUNCIL OF MEMBERS/ EXTRAORDINARY GENERAL ASSEMBLY BRUSSELS, BELGIUM, 17-18 APRIL 2015 1 The economic and financial crisis has had a significant negative

More information

Joining forces in policy issues in open, online and flexible education

Joining forces in policy issues in open, online and flexible education Joining forces in policy issues in open, online and flexible education Local seminar Finnish Online UAS 30 November - Jyväskylä Joining forces in open, online and flexible education Characteristics of

More information

Competences Framework for European Project Manager

Competences Framework for European Project Manager Competences Framework for European Project Manager 2011-1-PL1-LEO05-19892 1 Project Information Title: Project Number: Project Type: Year: 2011 Status: Country: Marketing Text: Competences Framework for

More information

Story line approach cooperation between vocational schools students and the world of work

Story line approach cooperation between vocational schools students and the world of work Story line approach cooperation between vocational schools students and the world of work 2013-1-CZ1-LEO05-13709 1 Project Information Title: Project Number: Story line approach cooperation between vocational

More information

European Expert for Fire Prevention in Building Stocks

European Expert for Fire Prevention in Building Stocks European Expert for Fire Prevention in Building Stocks D/06/B/F/PP-146 530 1 Project Information Title: European Expert for Fire Prevention in Building Stocks Project Number: D/06/B/F/PP-146 530 Year:

More information

Seven Things Employees Want Most From Their Training

Seven Things Employees Want Most From Their Training RESEARCH REPORT Seven Things Employees Want Most From Their Training Executive Summary In 2013 we set out to discover what 1,001 office workers really think about training. Commissioning Opinion Matters,

More information

Validation of self-acquired learning and credits transfer in web design and computer animation

Validation of self-acquired learning and credits transfer in web design and computer animation Validation of self-acquired learning and credits transfer in web design and computer animation 2011-1-BG1-LEO05-05036 1 Project Information Title: Project Number: Validation of self-acquired learning and

More information

ROADMAP. Initial IA screening & planning of further work

ROADMAP. Initial IA screening & planning of further work ROADMAP Title of the initiative: Youth programme post 2013 Type of initiative (CWP/Catalogue/Comitology): CWP Lead DG: DG EAC/E-2, Youth in Action Unit Expected date of adoption of the initiative (month/year):

More information

Construction Academies in Southeast Europe: Pilot Projects in the Field of Dual Vocational Training

Construction Academies in Southeast Europe: Pilot Projects in the Field of Dual Vocational Training Construction Academies in Southeast Europe: Pilot Projects in the Field of Dual Vocational Training Walter Reiter Background Basic assumption: dual vocational education is a successful method of providing

More information

Transfer of administrative and pedagogical tools useful to manage mobility projects

Transfer of administrative and pedagogical tools useful to manage mobility projects 2012-1-FR1-LEO05-34954 1 Project Information Title: Project Number: Project Type: Year: 2012 Status: Country: Marketing Text: Transfer of administrative and pedagogical tools useful to manage mobility

More information

Dinocrocs Travel to the Balkans transfer of innovative methodology for teaching young learners

Dinocrocs Travel to the Balkans transfer of innovative methodology for teaching young learners young learners LLP-LDV-TOI-07-BG-166013 1 Project Information Title: Project Number: Project Type: Year: 2007 Status: Marketing Text: Summary: Dinocrocs Travel to the Balkans transfer of innovative methodology

More information

EUREMA European Retail Management Certification

EUREMA European Retail Management Certification EUREMA European Retail Management Certification 2008-1-SE1-LEO05-00408 1 Project Information Title: Project Number: Project Type: Year: 2008 Status: Marketing Text: EUREMA European Retail Management Certification

More information

GOECO GOGREEN GOHARVEY

GOECO GOGREEN GOHARVEY From HOW TO CHOOSE THE RIGHT OFFICE PHONE SYSTEM FOR YOUR BUSINESS Interactive document GOECO LATEST OFFICE PHONE SYSTEMS This guide aims to give you up-to-date information on the latest office phone systems

More information

when you need professional guidance

when you need professional guidance insurance financial retirement estate when you need professional guidance Har-El Financial GROUP Integrated Individual & Business Planning Services integrated individual and business planning services

More information

European Youth Forum Policy Paper Guiding Principles on Common Objectives for Voluntary activities and Greater understanding of young people

European Youth Forum Policy Paper Guiding Principles on Common Objectives for Voluntary activities and Greater understanding of young people European Youth Forum Policy Paper Guiding Principles on Common Objectives for Voluntary activities and Greater understanding of young people Adopted by the Council of Members, 21-22 November 2003 Rome

More information

Innovative Online Vocational Training of Renewable Energy Technologies

Innovative Online Vocational Training of Renewable Energy Technologies Innovative Online Vocational Training of Renewable Energy Technologies 2011-1-IE1-LEO05-03581 1 Project Information Title: Project Number: Project Type: Year: 2011 Status: Country: Marketing Text: Innovative

More information

New Innovations for New Areas: Empowering women in vocational training into entrepreneurship (NINA)

New Innovations for New Areas: Empowering women in vocational training into entrepreneurship (NINA) entrepreneurship (NINA) 2008-1-SE1-LEO05-00405 1 Project Information Title: Project Number: Project Type: Year: 2008 Status: Marketing Text: Summary: New Innovations for New Areas: Empowering women in

More information

Main findings and recommendations for relevant actions to support. the mobility of apprentices and young people in IVET

Main findings and recommendations for relevant actions to support. the mobility of apprentices and young people in IVET Main findings and recommendations for relevant actions to support the mobility of apprentices and young people in IVET During the Pro Mobility project several valuable experiences connected to the question

More information

HMG Review of Business Broadband. Call for evidence MAY 2016

HMG Review of Business Broadband. Call for evidence MAY 2016 HMG Review of Business Broadband Call for evidence MAY 2016 Contents Review of Business Broadband... 3 1. Executive summary... 4 2. Background and Context... 6 3. Call for Evidence... 7 4. How to respond...

More information

WIR - Women in regional development

WIR - Women in regional development WIR - Women in regional development LLP-LDV-VETPRO-07-AT-0063 1 Project Information Title: WIR - Women in regional development Project Number: LLP-LDV-VETPRO-07-AT-0063 Year: 2007 Project Type: Mobility

More information

Feasibility analysis of the transfer of the Quality System Manager in Health care training in the Romanian vocational and educational system

Feasibility analysis of the transfer of the Quality System Manager in Health care training in the Romanian vocational and educational system Feasibility analysis of the transfer of the Quality System Manager in Health care training in the Romanian vocational and educational system This study was conducted within the project entitled SKILLS

More information

Awareness-raising questionnaire

Awareness-raising questionnaire 1. Introduction This questionnaire will help you think about your company s efforts towards responsible entrepreneurship by raising questions on the possible ways you could improve your business in a profitable

More information

BT Contact Centre Efficiency Quick Start Service

BT Contact Centre Efficiency Quick Start Service BT Contact Centre Efficiency Quick Start Service The BT Contact Centre Efficiency (CCE) Quick Start service enables organisations to understand how efficiently their contact centres are performing. It

More information

EXECUTIVE SUMMARY - 9 EXECUTIVE SUMMARY

EXECUTIVE SUMMARY - 9 EXECUTIVE SUMMARY EXECUTIVE SUMMARY - 9 EXECUTIVE SUMMARY Early childhood education and care (ECEC) can bring a wide range of benefits for children, parents and society at large. But the magnitude of the benefits is conditional

More information

E-LEARNING SYSTEMS A WAY TO MAINTAIN COMPETENCE?

E-LEARNING SYSTEMS A WAY TO MAINTAIN COMPETENCE? E-LEARNING SYSTEMS A WAY TO MAINTAIN COMPETENCE? Dr. Dirk Oberhagemann ESMG GmbH, August-Thyssen-Str. 1, 59067 Hamm; Germany, ober@safetynet.de The presentation will show the possibilities and limitations

More information

The Danish Ministry of Education. GGuidance in Education. a new guidance system in Denmark

The Danish Ministry of Education. GGuidance in Education. a new guidance system in Denmark 12067 UM -nyt omslag3 21/12/04 11:54 Side 21 The Danish Ministry of Education 15 GGuidance u i d a ninceducation e in Education a new guidance system in Denmark FACTS & FIGURES Population: 5.4 million;

More information

Skills for employability and competitiveness

Skills for employability and competitiveness EUROPEAN COMMISSION CONTRIBUTION TO MINISTERIAL MEETING IN RIGA ON 22 JUNE 2015 Skills for employability and competitiveness The economic crisis led to a massive destruction of jobs - many of them filled

More information

UNITED NATIONS GLOBAL COMPACT COMMUNICATION ON PROGRESS 2011

UNITED NATIONS GLOBAL COMPACT COMMUNICATION ON PROGRESS 2011 COMMUNICATION ON PROGRESS 2011 UNITED NATIONS GLOBAL COMPACT ABOUT NIRAS NIRAS is an international, multidisciplinary engineering and consultancy company. We provide sustainable technical solutions for

More information

Unlocking the potential of Europe s ipros

Unlocking the potential of Europe s ipros Unlocking the potential of Europe s ipros Foreword from EFIP Patron, John Niland EFIP believes that the next European Parliament has a great opportunity to take bold steps to enhance independent working

More information

TANDEM - How to establish intergenerational and intercultural communication and how to provide for transfer and transparency of competences in VET

TANDEM - How to establish intergenerational and intercultural communication and how to provide for transfer and transparency of competences in VET how to provide for transfer and transparency of competences in VET 2009-1-NO1-LEO05-01045 1 how to provide for transfer and transparency of competences in VET (2009-1-NO1- LEO05-01045) Project Information

More information

Developing teachers skills on coaching, e-environments and entrepreneurship (E- DECO)

Developing teachers skills on coaching, e-environments and entrepreneurship (E- DECO) DECO) 2013-1-FI1-LEO05-12566 http://www.adam-europe.eu/adam/project/view.htm?prj=11560 1 Project Information Title: Developing teachers skills on coaching, e-environments and entrepreneurship (E-DECO)

More information

Accessible virtual mobility 1

Accessible virtual mobility 1 Accessible virtual mobility 1 Erika Pigliapoco, Alessandro Bogliolo ISTI/CRiSeL - University of Urbino [erika.pigliapoco, alessandro.bogliolo]@uniurb.it Abstract Students mobility is one of the main means

More information

DE/11/LLP-LdV/TOI/147423. http://www.adam-europe.eu/adam/project/view.htm?prj=8620

DE/11/LLP-LdV/TOI/147423. http://www.adam-europe.eu/adam/project/view.htm?prj=8620 Europe (TEAM.EWC) (Training, Education, Advice, Management for EWCs). DE/11/LLP-LdV/TOI/147423 1 Europe (TEAM.EWC) (Training, Education, Advice, Management for EWCs). Project Information Title: Project

More information

ICT Innovative Caregivers TrainingRethinking competences for a sustainable and effective homecare system

ICT Innovative Caregivers TrainingRethinking competences for a sustainable and effective homecare system ICT Innovative Caregivers TrainingRethinking competences for a sustainable and effective homecare system 2013-1-CH1-LEO05-00882 1 Project Information Title: Project Number: ICT Innovative Caregivers TrainingRethinking

More information

The Bordeaux Communiqué

The Bordeaux Communiqué The Bordeaux Communiqué on enhanced European cooperation in vocational education and training Communiqué of the European Ministers for vocational education and training, the European social partners and

More information

AN EMPLOYER S GUIDE TO EMPLOYING SOMEONE WITH DISABILITY

AN EMPLOYER S GUIDE TO EMPLOYING SOMEONE WITH DISABILITY AN EMPLOYER S GUIDE TO EMPLOYING SOMEONE WITH DISABILITY Introduction Australia s workforce is constantly changing to prepare for, and respond to our future economic, environmental and social goals. The

More information

An employer s guide to employing someone with disability

An employer s guide to employing someone with disability An employer s guide to employing someone Introduction Australia s workforce is constantly changing to prepare for, and respond to our future economic, environmental and social goals. The population is

More information

HAMK School of Professional Teacher Education. International Professional Teacher Education programme

HAMK School of Professional Teacher Education. International Professional Teacher Education programme HAMK School of Professional Teacher Education International Professional Teacher Education programme Study Guide 2016-2017 Welcome to the HAMK School of Professional Teacher Education! This guide is intended

More information

Global Education Online Course. Project description

Global Education Online Course. Project description Global Education Online Course Project description Human Rights Education dimension Intercultural dimension (introduced in 2012) 1. GENERAL SETTING At the request of the North South Centre of the Council

More information

Electrical Contracting Services Network Cabling Installations Lighting Systems Energy Saving Solutions

Electrical Contracting Services Network Cabling Installations Lighting Systems Energy Saving Solutions Electrical Contracting Services Network Cabling Installations Lighting Systems Energy Saving Solutions www.krbinstallations.co.uk KRB Installations are expert in the design, installation, testing and maintenance

More information

30 CREATIVE WAYS TO USE SMS

30 CREATIVE WAYS TO USE SMS 30 CREATIVE WAYS TO USE SMS Marketing and PR campaigns Organizations can now use veltext sms messaging to inform customers of pre-sales through regular alerts on new items. Text and Win competitions can

More information

A guide to establishing a national register for exercise professionals

A guide to establishing a national register for exercise professionals A guide to establishing a national register for exercise professionals Occupational Standards Registers should have a direct relationship to the labour market. Members of Registers should have up- to-

More information

LEARNING AND COMPETENCE 2020. Strategy of the Finnish National Board of Education (FNBE)

LEARNING AND COMPETENCE 2020. Strategy of the Finnish National Board of Education (FNBE) LEARNING AND COMPETENCE 2020 Strategy of the Finnish National Board of Education (FNBE) Enhancing studies and provision of education and training Strengthening teaching personnel s competence Leading and

More information

CALIFORNIA CONSUMER PRICE INDEX ( ) ALL ITEMS ( =100)

CALIFORNIA CONSUMER PRICE INDEX ( ) ALL ITEMS ( =100) 2016 April 254.134 245.321 2016 February 252.649 243.748 2015 Annual 249.666 241.635 2015 December 250.711 242.222 2015 October 251.255 242.884 2015 August 251.253 243.753 2015 June 250.404 242.680 2015

More information

SOCIAL AND ETHICAL CHARTER FOR OUR SUPPLIERS

SOCIAL AND ETHICAL CHARTER FOR OUR SUPPLIERS SOCIAL AND ETHICAL CHARTER FOR OUR SUPPLIERS CARREFOUR S COMMITMENT FOR RESPONSIBLE TRADE. 4 SOCIAL AND ETHICAL CHARTER FOR OUR SUPPLIERS CARREFOUR SOCIAL AND ETHICAL RESPONSIBILITY The Carrefour group,

More information

Network for Green Office Standardization in the EU

Network for Green Office Standardization in the EU Network for Green Office Standardization in the EU 510859-LLP-1-2010-1-HU-LEONARDO-LNW 1 Project Information Title: Project Number: Project Type: Year: 2010 Status: Marketing Text: Network for Green Office

More information

Distance learning for Apprentices

Distance learning for Apprentices Distance learning for Apprentices LLP-LdV-Tol/2008/810 1 Project Information Title: Project Number: Project Type: Year: 2008 Status: Marketing Text: Distance learning for Apprentices LLP-LdV-Tol/2008/810

More information

Boekbandontwerp en het conserveren van papier van antieke boeken, albums en documenten

Boekbandontwerp en het conserveren van papier van antieke boeken, albums en documenten documenten 2012-1-BG1-LEO05-06920 1 Project Information Title: Project Number: Project Type: Year: 2012 Status: Country: Marketing Text: Summary: Description: Themes: Boekbandontwerp en het conserveren

More information

such as loneliness and computer/ict illiteracy. (see also the staff working paper Ageing well in the information Society )

such as loneliness and computer/ict illiteracy. (see also the staff working paper Ageing well in the information Society ) Contribution of the European Network of Occupational Therapy in Higher Education to the Debate around the Consultation Paper Europe s Social Reality by Roger Liddle and Fréderic Lerais ENOTHE The European

More information

GEMS Regulator Performance Framework Metrics

GEMS Regulator Performance Framework Metrics GEMS Regulator Performance Framework Metrics AIIA response June 2015 Ground Suite B 7-11 Barry Drive Turner ACT 2612 GPO Box 573 Canberra ACT 2601 T 61 2 6281 9400 E info@aiia.com.au W www.aiia.comau About

More information

EUROPEAN UNIVERSITIES CHARTER ON LIFELONG LEARNING

EUROPEAN UNIVERSITIES CHARTER ON LIFELONG LEARNING EUROPEAN UNIVERSITIES CHARTER ON LIFELONG LEARNING Copyright 2008 by the European University Association All rights reserved. This information may be freely used and copied for non-commercial purposes,

More information

You. Promote Business

You. Promote Business You. Promote Business UK/12/LLP-LdV/TOI-575 1 Project Information Title: Project Number: Project Type: Year: 2012 Status: Marketing Text: You. Promote Business UK/12/LLP-LdV/TOI-575 Transfer of Innovation

More information

Business Plan September 2014

Business Plan September 2014 Business Plan September 2014 Contents Introduction to the project... 3 The problem... 3 The solution Learning2.0gether... 3 The Learning 2.0gether Main Products... 5 Learning 2.0gether Training programme:...

More information

emarket Services make it easier to use emarketplaces for international business

emarket Services make it easier to use emarketplaces for international business emarket Services make it easier to use emarketplaces for international business ERNESTO GRAEFENHAIN DE CODES, CO-FOUNDER AND BUSINESS DEVELOPMENT DIRECTOR OF SHIPIUS: WE OFFER AN INTEGRATED SHIPPING SERVICE

More information

Realising the European Higher Education Area

Realising the European Higher Education Area Realising the European Higher Education Area Communiqué of the Conference of Ministers responsible for Higher Education in Berlin on 19 September 2003 Preamble On 19 June 1999, one year after the Sorbonne

More information

Council recommendation on a Quality Framework for Traineeships. EMPLOYMET, SOCIAL POLICY, HEALTH and COSUMER AFFAIRS Council meeting

Council recommendation on a Quality Framework for Traineeships. EMPLOYMET, SOCIAL POLICY, HEALTH and COSUMER AFFAIRS Council meeting COUCIL OF TH UROPA UIO N Council recommendation on a Quality Framework for Traineeships MPLOYMT, SOCIAL POLICY, HALTH and COSUMR AFFAIRS Council meeting The Council adopted the following conclusions: Brussels,

More information

LEARNING, TEACHING AND ASSESSMENT STRATEGY MAXIMISING ACHIEVEMENT: THE TRANSFORMATION OF LEARNING, TEACHING AND ASSESSMENT

LEARNING, TEACHING AND ASSESSMENT STRATEGY MAXIMISING ACHIEVEMENT: THE TRANSFORMATION OF LEARNING, TEACHING AND ASSESSMENT LEARNING, TEACHING AND ASSESSMENT STRATEGY 2012-2017 MAXIMISING ACHIEVEMENT: THE TRANSFORMATION OF LEARNING, TEACHING AND ASSESSMENT Strategy approved by Academic Council, November 2012 Introduction and

More information

InnoTrain CSR - Corporate Social Responsibility in VET

InnoTrain CSR - Corporate Social Responsibility in VET InnoTrain CSR - Corporate Social Responsibility in VET DE/09/LLP-LdV/TOI/147 229 1 Project Information Title: InnoTrain CSR - Corporate Social Responsibility in VET Project Number: DE/09/LLP-LdV/TOI/147

More information

QUALITY MANAGEMENT RECOMMENDATION FOR VOCATIONAL EDUCATION AND TRAINING

QUALITY MANAGEMENT RECOMMENDATION FOR VOCATIONAL EDUCATION AND TRAINING QUALITY MANAGEMENT RECOMMENDATION FOR VOCATIONAL EDUCATION AND TRAINING QUALITY MANAGEMENT RECOMMENDATION FOR VOCATIONAL EDUCATION AND TRAINING Authors and the Finnish National Board of Education ISBN

More information

MANZEZULU CONSULTING SERVICES

MANZEZULU CONSULTING SERVICES MANZEZULU CONSULTING SERVICES PROPOSAL FOR CALL CENTRE MANAGEMENT Table of Contents Table of Contents 2 Introduction 3 1.1. Our Vision 3 1.2. Our Mission 3 1.3. Our Values 4 2. An overview of the Call

More information

THE SCHOOL OF EDUCATIONAL ADMINISTRATION. Courses in School Efficiency and School Administration

THE SCHOOL OF EDUCATIONAL ADMINISTRATION. Courses in School Efficiency and School Administration THE SCHOOL OF EDUCATIONAL ADMINISTRATION Courses in School Efficiency and School Administration Contents list The Courses 3 Diploma in School Efficiency: Course Themes 4 Diploma in School Efficiency: Course

More information

Consultation and Engagement Strategy

Consultation and Engagement Strategy Consultation and Engagement Strategy Contents: 1. Introduction 2 2. Purpose 3 3. Aims and Objectives 4 4. Key principles 5 5. Delivery of the Strategy 6 6. Action Plan 2011-12 7 Appendix 1 Understanding

More information

Construction & Commitment BESA CONSTRUCTION CATALOG 2013. www.besainsaat.net

Construction & Commitment BESA CONSTRUCTION CATALOG 2013. www.besainsaat.net Construction & Commitment BESA CONSTRUCTION CATALOG 2013 www.besainsaat.net Construction & Commitment CONTENTS 1 About BESA 2 Our Services 4-6 Completed projects in Libya 7-11 12-14 15-20 21 Completed

More information

Facilitating Online. Learning. TAP Certificate 2 days* or 5 weeks onlin. Max 8 delegates ENABLING QUALITY-ASSURED LEARNING & DEVELOPMENT

Facilitating Online. Learning. TAP Certificate 2 days* or 5 weeks onlin. Max 8 delegates ENABLING QUALITY-ASSURED LEARNING & DEVELOPMENT Facilitating Online Learning ENABLING QUALITY-ASSURED LEARNING & DEVELOPMENT Very good. It gave me lots of ideas for future projects. Thanks very much, my head is spinning with mad ideas! Dave Lancaster

More information

My name is and I am a business development specialist with the

My name is and I am a business development specialist with the COLD CALLER: Good "afternoon" (change by time of day, reason for this vs opening with Hello is to make it not seem like the person is reading a script), My name is and I am a business development specialist

More information

The waste review the small business case

The waste review the small business case The waste review the small business case The business and environmental potential Minimising waste and increasing resource efficiency not only benefits the environment but also makes business sense as

More information

Master s Degree Programme in Social and Health Care Development and Management

Master s Degree Programme in Social and Health Care Development and Management Lahti University of Applied Sciences Master s Degree Programme in Social and Health Care Development and Management Study Guide 2014-2015 Sisällysluettelo Social and Health Care Development and Management...

More information

1.1. Do the outputs of the Network and Centres contribute to enhancing mobility and awareness of the European dimension in guidance and counselling?

1.1. Do the outputs of the Network and Centres contribute to enhancing mobility and awareness of the European dimension in guidance and counselling? EXECUTIVE SUMMARY 1. Evaluation task and methods The external evaluation of the Euroguidance Network (National Resource Centres for Vocational Guidance, NRCVG) had a two-fold task: 1) to assess the performance

More information

The virtual labour market in Germany. EU Profiling Seminar Nürnberg, 12 January 2005

The virtual labour market in Germany. EU Profiling Seminar Nürnberg, 12 January 2005 The virtual labour market in Germany EU Profiling Seminar Nürnberg, 12 January 2005 Contents Development and significance of profiling at the Bundesagentur für Arbeit Objectives and elements of the virtual

More information

Movies for Vocational Education and Training

Movies for Vocational Education and Training Movies for Vocational Education and Training 2012-1-RO1-LEO05-21125 1 Project Information Title: Project Number: Movies for Vocational Education and Training 2012-1-RO1-LEO05-21125 Year: 2012 Project Type:

More information

NEBULA - A novel vocational training program on cloud computing skills

NEBULA - A novel vocational training program on cloud computing skills NEBULA - A novel vocational training program on cloud computing skills 540226-LLP-1-2013-1-GR-LEONARDO-LMP http://www.adam-europe.eu/adam/project/view.htm?prj=11456 1 Project Information Title: Project

More information

GLOBAL Service Desk. From Computacenter

GLOBAL Service Desk. From Computacenter From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer

More information

Cross-Border Virtual Entrepreneurship (CBVE)

Cross-Border Virtual Entrepreneurship (CBVE) Cross-Border Virtual Entrepreneurship (CBVE) Exploitation/Valorisation plan LIFELONG LEARNING PROGRAMME 2007-2013 VERSION 1-2007 APPLICATION FORM FOR CALL EAC/61/2006 MULTILATERAL PROJECTS, NETWORKS, ACCOMPANYING

More information

e-learning Virtual Center for People with Physical Disabilities

e-learning Virtual Center for People with Physical Disabilities e-learning Virtual Center for People with Physical Disabilities 2011-1-RO1-LEO05-15322 1 Information sur le projet Titre: Code Projet: Année: 2011 Type de Projet: Statut: Pays: Accroche marketing: Résumé:

More information

European Commission DG EAC 25 February 2003 EU Commission Public consultation on New Programmes EVTA

European Commission DG EAC 25 February 2003 EU Commission Public consultation on New Programmes EVTA 25 February 2003 To : Date : Name : Author: European Commission DG EAC 25 February 2003 EU Commission Public consultation on New Programmes EVTA Summary of contents In November 2002, EU Commission - Directorate

More information