Eat As Much As You Like : A Service Management Perspective on Software On-Demand

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Eat As Much As You Like : A Service Management Perspective on Software On-Demand"

Transcription

1 Eat As Much As You Like : A Service Management Perspective on Software On-Demand By Adam Marland - Service Management Consultant, icore Ltd Introduction According to Forrester s Forrsights Software Survey, at the end of 2011, about 30% of companies were using some software-as-a-service (SaaS) solution; that number is predicted to grow to 45% by the end of 2012 and 60% by the end of The public cloud market for SaaS is the biggest and fastest-growing of all of the cloud markets ($33 billion in 2012, growing to $78 billion by the end of 2015). SaaS, aka software on-demand, is a software delivery service where the software is provided to the customer (typically over the internet) as a service. In the software ondemand model, the provider gives customers network-based access to a instance of an application created specifically for SaaS distribution. The benefit of such is that the customer will only pay for what is consumed and the features required, avoiding the cost of more traditional software purchasing and perpetual licensing agreements, where software is purchased for and installed on individual clients (software as a product). Aside from the benefits of a simpler and more cost-effective licensing model, organisations that subscribe to SaaS may hope to realise other benefits such as easier administration and potentially reduced support costs, assurances regarding compatibility and consistency of software versions across the organisations user-base, easier collaboration, and automatic updates and patch management. The objective of this article is to offer an insight into the service management organisation s perspective of software on-demand particularly with regards software licensing, to assess the potential impact on the service management organisation, and offer some conclusions around the benefits and potential drawbacks of this approach to software provision and license management. Types of Software On-Demand Licensing Models There are number of different types of software on-demand licensing models emerging in current software vendor markets. Briefly, they are as follows: Type Description Subscription Annual or multi-year software licence that combines the right-to-use software with the right to obtain software updates and service Term Software licences available in a variety of pre-configured terms and price points. This allows the enterprise to establish a budget and purchase products when needed. Remix The enterprise has access to an identified set of software for a term such as a year, but can change the quantity or a percentage of the software periodically (e.g. 25 percent of the list price value can be changed

2 Token Workbench Debit Card Peak Usage quarterly) to phase out software that isn t being used and replace it with software that is in high demand. Maintenance is typically included. A token is a granular unit of measure, either in currency or activity (e.g. one transaction) that can be applied various products in a supplier s portfolio. An organisation will typically buy X number of tokens, which will then be counted and consumed as the software is used. Tokens are typically purchased in advance of usage and counted down until exhausted. Again, typically maintenance is included. A defined set of software is licensed as a unit based on the role of the user of the software (e.g. basic accountant, expert accountant). There is a billing event if any of the software is used during the course of a period. Since the software is sold based on a user s role, there doesn t tend to be a huge amount of usage variance among different types of users, but some variance is tolerated and built into the licence model and price structure. Maintenance is typically included A financial arrangement and a fulfilment mechanism to deploy predefined term licences or tokens. The customer pre-pays a money or token amount, and then draws down against the cash amount, as the software is needed, in the quantity and timeframe required. Maintenance is typically provided Peak usage licensing enables peak periods of high performance computing by the creation of virtual machines that run in the cloud for burst periods Cost and Consumption Paying for features not used or needed makes traditional enterprise software customers eager for vendors to adopt pay-per-use models that better align cost with the customer s individual consumption. In theory, these models appear to provide a convenient and costeffective proposition to enterprises: pay only for what you use eliminating large upfront licence costs and on-going maintenance and upgrade fees. This may not suit vendors looking to maintain the consistent and predictable revenue stream of upfront licensing. However, there is a growing presence of software-as-a-service providers, such as Salesforce, Google and Amazon.com, keen to capitalise on organisation needs for a flexible yet reliable and consistent service through the adaptation of some of the models described in the previous section. Architecture The vast majority of SaaS solutions are based on a multi-tenancy architecture, i.e. a single instance of the application with a single configuration (hardware, network and operating system) is used for all customers or "tenants". In some cases a second version of the application is set up to offer a select group of customers with access to pre-release versions of the applications for testing purposes. This is in contrast to traditional software installations where multiple physical copies of the software, potentially of different versions and with a different configuration and often over-customised, are installed across various sites. There are some pitfalls to be aware of, namely you may find the formality of the process you need to go through to change the configuration of the on-demand software a little bureaucratic; and you need to be clear on whether you are using your own free-standing

3 instance or whether you have an instance within a multi-tenant application. You also need to ensure that you have catered for all the environments that you may need, for example PROD, PRE-PROD and DEV-TEST. Characteristics of Software-As-A-Service Applications SaaS applications support customisation to a certain extent. A single customer can alter the set of configuration options or parameters that affect the applications functionality or even simply the look and feel. Each customer subscribing to a particular service may have its own settings (or parameter values) for the configuration options. The application can be customized to the degree it was designed for based on a set of predefined configuration options. SaaS applications are often updated more frequently than traditional software, in many cases on a weekly or monthly basis. This is enabled by several factors: The application is hosted centrally, so new releases can be put in place without requiring customers to physically install new software The application does not have large variations in configuration, making development and testing faster The application vendor has access to all customer data, expediting design and regression testing The solution provider has access to user behaviour within the application (usually via web analytics, making it easier to identify areas worthy of improvement WARNING: Beware SaaS solutions that are not specifically architected to be SaaS solutions, mainly old legacy applications that have been made web-enabled. Service Management Considerations In order to select the appropriate SaaS model, the Service Management organisation should look to monitor software usage at different periods in the business calendar to understand demand and consumption. This can be achieved through close alignment between IT and the business and the deployment of effective monitoring tools and incorporating monitoring activities into the appropriate processes or roles within the service management organisation. Examples include Demand Management and Software Asset Management. Monitoring demand and consumption of services should be an ongoing activity, in order to ensure that the software selection, procurement and licensing strategy remains appropriate to the needs of the organisation, whilst ensuring that costs are controlled and there is no wastage or over-subscription. Controlling the distribution of, and access to software, becomes just as important as in traditional software as a product models. Business justification should still be provided so that software is not purchased or subscribed to in an uncontrolled manner, but is selected to fulfil a business need and installed where it is required. Release Management may seem like less of a concern for services subscribed to ondemand with the vendor controlling configurations centrally. However, the Service

4 Management organisation will still look to ensure that any releases and software updates are subject to the same planning and controls, particularly where releases may be more frequent and may impact business customers. An organisation may look to what its application management objectives and requirements are and attempt to answer the question what are the functional and manageability requirements for the applications offered? Of course, you still need to be sure that any applications supporting business processes are well-designed, resilient and cost-effective, and the required functionality is needed to meet the business outcome for the use of the application. Your organisation must also have the adequate technical skills to maintain and support the applications, or be confident that this can be reliably sourced outside of the organisation. Service Design In the Service Design phase of the Service Management lifecycle, a number of fundamental questions should be asked before selecting the appropriate software and sourcing method. For example: What are the application workload forecasts at different periods? To what extent will customisation be required and what is the relative cost of insourced and out-sourced software solutions? To what extent can the required functionality be met by existing tools? What are the on-going operational costs? What are the organisation s requirements for data access, for reporting and integration into other applications? What skills are required to support the solution? What are the security requirements of the solution, and can these be achieved by an on-demand solution? What are the Service Level Requirements and can the solution deliver these? IT Applications and Support Tools This review has focused on applications supporting business processes, but there has also been a trend within the IT industry for suppliers to offer IT applications on demand. The types of tools which may be charged on an agent/activity basis are adhoc usage but specialist applications; survey and monitoring applications, or modelling and simulation software. These may only be used for a short period of time and at certain times, e.g. during solution design phases of projects. In such cases, full investigations of the licensing structure must be investigated and well understood during selection for procurement, so that the costs are fully understood.

5 Conclusions and Recommendations On-demand software and more flexible licensing approaches are growing trends that Service Management must absorb and consider in its planning and strategy. Service Management should, first and foremost, be interested in how software and applications for IT services which support business processes, and then whether they are developed in-house or purchased from a third party should be considered. Heavily customised applications already supporting business critical processes may be too engrained in the organisations operation to move away from; the process of selection is of primary importance. Such services should only be reviewed for replacement with a full business case and business impact analysis. In Service Management, the understanding of business cycles, demand and usage, in order to select the most appropriate software product and the most appropriate licensing strategy, is still the principle concern. This is not a new theme in IT Service Management. It is clear that Demand Management and Business Relationship Management are two processes that warrant specific focus to understand the business requirements of the solution. Where cost savings can be made by adopting more flexible licensing models, the organisation should look to exploit this. Service Management can assist by providing accurate and timely data to support the decision making process. The Service Management organisation would be advised to review and perhaps strengthen its request fulfilment, software approval, and access management processes to ensure that software distribution is controlled and installed where it is needed to meet a business requirement. The cycle of continual service improvement should be considered carefully in applications management and service management. This is to ensure that the organisation reviews whether the applications in use continue to be relevant and in support of requirements, and also that a return-on-investment is seen in the anticipated timescales. If you would like further details on SaaS, software on-demand, or eat as much as you like software licensing; or if you require further details on any of our consultancy services, please contact us: Telephone: +44 (0)

Making HR Simpler. A Guide to HR Software in the Cloud

Making HR Simpler. A Guide to HR Software in the Cloud Making HR Simpler A Guide to HR Software in the Cloud Index Introduction 3 Everyone Wins 4 What is the Cloud and where does SaaS fit in? 4 What are the benefits? 5 Food For Thought 7 Questions to Ask 8

More information

Changing attitudes to ERP How cloud is disrupting traditional approaches to ERP deployment

Changing attitudes to ERP How cloud is disrupting traditional approaches to ERP deployment Changing attitudes to ERP How cloud is disrupting traditional approaches to ERP deployment Introduction Cloud is fast becoming a viable option for businesses looking to implement a new enterprise resource

More information

IJRSET 2015 SPL Volume 2, Issue 11 Pages: 29-33

IJRSET 2015 SPL Volume 2, Issue 11 Pages: 29-33 CLOUD COMPUTING NEW TECHNOLOGIES 1 Gokul krishnan. 2 M, Pravin raj.k, 3 Ms. K.M. Poornima 1, 2 III MSC (software system), 3 Assistant professor M.C.A.,M.Phil. 1, 2, 3 Department of BCA&SS, 1, 2, 3 Sri

More information

CLOUD COMPUTING An Overview

CLOUD COMPUTING An Overview CLOUD COMPUTING An Overview Abstract Resource sharing in a pure plug and play model that dramatically simplifies infrastructure planning is the promise of cloud computing. The two key advantages of this

More information

VPS and Beyond: Problems Beyond VPS. Part 2: Five areas where IaaS can solve the problems that VPS cannot

VPS and Beyond: Problems Beyond VPS. Part 2: Five areas where IaaS can solve the problems that VPS cannot VPS and Beyond: Why IaaS will Solve Problems Beyond VPS Part 2: Five areas where IaaS can solve the problems that VPS cannot contents Introduction 3 Part 2 Why IaaS will Solve Problems Beyond VPS 4 IaaS

More information

www.brennanit.com.au Sydney Melbourne Brisbane Adelaide Newcastle

www.brennanit.com.au Sydney Melbourne Brisbane Adelaide Newcastle www.brennanit.com.au Sydney Melbourne Brisbane Adelaide Newcastle Brennan Whitepaper Cloud computing Part 1 The facts minus the hype May 2010 Table of Contents Cloud computing the facts minus the hype

More information

The NREN s core activities are in providing network and associated services to its user community that usually comprises:

The NREN s core activities are in providing network and associated services to its user community that usually comprises: 3 NREN and its Users The NREN s core activities are in providing network and associated services to its user community that usually comprises: Higher education institutions and possibly other levels of

More information

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS.

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. 2015 Learning Possibilities Ltd, 506 Centennial Park, Centennial Avenue, Elstree, Herts, WD6 3FG Email: info@cloudpossibilities.com Telephone: +44 (0) 20 8236

More information

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud Making the Transition From ISV to SaaS with Xterity Wholesale Cloud CONTENTS: 1 The New Business Model...Page 3 2 Business Challenges...Page 5 3 Technology Challenges...Page 7 4 Xterity Wholesale Cloud...Page

More information

Making HR Simpler. A Guide to Software as a Service. Cezanne Software White Paper

Making HR Simpler. A Guide to Software as a Service. Cezanne Software White Paper Making HR Simpler A Guide to Software as a Service Cezanne Software White Paper Contents Introduction... 1 What is SaaS?... 2 What are the Benefits?... 3 Food for Thought... 4 Finding the Right Supplier...

More information

Turbo-Charge Salesforce CRM with Dell Integration Services

Turbo-Charge Salesforce CRM with Dell Integration Services Introduction Turbo-Charge Salesforce CRM with Dell Integration Services By Chandar Pattabhiram January 2010 Fueled by today s fiercely competitive business environment, IT managers must deliver rapid,

More information

Web Based Accounting Solutions For 21st Century Organisations WHITE PAPER 10 ESSENTIAL QUESTIONS TO ASK YOUR PROSPECTIVE SOFTWARE SUPPLIER

Web Based Accounting Solutions For 21st Century Organisations WHITE PAPER 10 ESSENTIAL QUESTIONS TO ASK YOUR PROSPECTIVE SOFTWARE SUPPLIER WHITE PAPER 10 ESSENTIAL QUESTIONS TO ASK YOUR PROSPECTIVE SOFTWARE SUPPLIER WHEN EVALUATING, SELECTING AND BUYING YOUR NEXT ACCOUNTING SOLUTION Capital Tower, 91 Waterloo Road, London SE1 8RT telephone:

More information

v AN EXECUTIVE GUIDE TO SAAS & THE CLOUD

v AN EXECUTIVE GUIDE TO SAAS & THE CLOUD SaaS (or Software as a Service to give it s full title) has been around for a several years and it s the term used to describe the concept of running business software and data in the cloud. In this document

More information

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business

More information

SaaS, PaaS & TaaS. By: Raza Usmani

SaaS, PaaS & TaaS. By: Raza Usmani SaaS, PaaS & TaaS By: Raza Usmani SaaS - Introduction Software as a service (SaaS), sometimes referred to as "on-demand software. software and its associated data are hosted centrally (typically in the

More information

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business

More information

Cloud Computing in Banking

Cloud Computing in Banking Financial Services the way we see it Cloud Computing in Banking What banks need to know when considering a move to the cloud Contents 1 Overview 3 2 Why Cloud Computing for Banks? 4 2.1 Cost Savings and

More information

Rose Business Technologies

Rose Business Technologies Benefits of Software as a Service (SaaS) Software as a Service (SaaS) may be defined simply as software applications deployed over the Internet. With SaaS, a third-party provider licenses an application

More information

The process of. The Software-as-a- Cloud-Based Software Model. Service Model

The process of. The Software-as-a- Cloud-Based Software Model. Service Model In recent years, financial institutions (FIs) have become accustomed to the idea of outsourcing aspects of their operations through cloud computing partnerships in order to increase efficiency, reduce

More information

How to Achieve a Cloud-Connected Experience Using On-Premise Applications

How to Achieve a Cloud-Connected Experience Using On-Premise Applications How to Achieve a Cloud-Connected Experience Using On-Premise Applications WHITEPAPER The cloud is influencing how businesses wish to use and be charged for the software they acquire. Pay per use, metered

More information

1 Introduction. 2 What is Cloud Computing?

1 Introduction. 2 What is Cloud Computing? 1 Introduction Table of Contents 1 Introduction 2 What is Cloud Computing? 3 Why is Cloud Computing important? 4 Why Cloud deployments fail? 5 Holistic Approach to cloud computing implementation 6 Conclusion

More information

Integrating Active Directory Federation Services (ADFS) with Office 365 through IaaS

Integrating Active Directory Federation Services (ADFS) with Office 365 through IaaS www.thecloudmouth.com Integrating Active Directory Federation Services (ADFS) with Office 365 through IaaS A White Paper Loryan Strant Office 365 MVP Introduction This purpose of this whitepaper is to

More information

Cloud Computing. Bringing the Cloud into Focus

Cloud Computing. Bringing the Cloud into Focus Cloud Computing Bringing the Cloud into Focus November 2011 Introduction Ken Cochrane CEO, IT/NET Partner, KPGM Performance and Technology National co-leader IT Advisory Services KPMG Andrew Brewin Vice

More information

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign Achieving high performance with Accenture s on-demand solution for the chemical industry Driving business performance with SAP Business ByDesign 2 Accenture helps small to mid-size companies and subsidiaries

More information

Actian PSQL Licensing For SaaS

Actian PSQL Licensing For SaaS Actian PSQL Licensing For SaaS Actian PSQL White Paper May2013 This white paper is one of a series of papers designed to show how Actian PSQL can provide many of the requirements for Software-as-a-Service.

More information

Storm Clouds Ahead? A risk analysis of Cloud Computing

Storm Clouds Ahead? A risk analysis of Cloud Computing Storm Clouds Ahead? A risk analysis of Cloud Computing Andy Bolton Chief Executive Officer, Capacitas Abstract Many organisations are now considering using 'Cloud Computing' offerings to meet their scalability

More information

Moving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them

Moving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them Moving Network Management from OnSite to SaaS Key Challenges and How NMSaaS Helps Solve Them Executive Summary In areas such as sales force automation and customer relationship management, cloud-based

More information

Communications in the Cloud Why It Makes Sense for Today s Business

Communications in the Cloud Why It Makes Sense for Today s Business Communications in the Cloud Why It Makes Sense for Today s Business Unified communications delivered in the cloud can help businesses of all sizes address many collaboration and communications challenges.

More information

Commercial Software Licensing

Commercial Software Licensing Commercial Software Licensing CHAPTER 12: Prepared by DoD ESI January 2013 Chapter Overview Most software licenses today are either perpetual or subscription. Perpetual licenses involve software possession

More information

Cloud Technologies and GIS Nathalie Smith

Cloud Technologies and GIS Nathalie Smith Cloud Technologies and GIS Nathalie Smith nsmith@esri.com Agenda What is Cloud Computing? How does it work? Cloud and GIS applications Esri Offerings Lots of hype Cloud computing remains the latest, most

More information

Cloud Business Value. Francis Magann Senior Customer Solutions Architect. 20 th April 2011

Cloud Business Value. Francis Magann Senior Customer Solutions Architect. 20 th April 2011 Cloud Business Value Francis Magann Senior Customer Solutions Architect 20 th April 2011 Cloud is real Some as High as 40% 71% met or exceeded expectations 24% Experienced Cost Savings 73% use private

More information

Making Leaders Successful Every Day

Making Leaders Successful Every Day Making Leaders Successful Every Day Why & How Enterprises Are Adopting the Cloud James Staten, VP, Principal Analyst The bottom line 1. Public cloud adoption is driven by the business, not IT Empowered

More information

MOVING TO THE CLOUD: Understanding the Total Cost of Ownership

MOVING TO THE CLOUD: Understanding the Total Cost of Ownership MOVING TO THE CLOUD: Understanding the Total Cost of Ownership The most significant cost of owning and managing software applications is tied up in operating and maintaining the software, along with the

More information

Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools

Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools IT Enterprise Services Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools The freedom and agility which cloud unleashes directly impacts business performance. Cloud productivity

More information

Sustainability Software: The Secrets of a Successful Evaluation

Sustainability Software: The Secrets of a Successful Evaluation Sustainability Software: The Secrets of a Successful Evaluation 6 CRITERIA FOR ASSESSING ENTERPRISE SUSTAINABILITY SOFTWARE Introduction Choosing the right software system has never been an easy task;

More information

How Does Cloud Computing Work? What is a Good Reference Architecture?

How Does Cloud Computing Work? What is a Good Reference Architecture? How Does Cloud Computing Work? What is a Good Reference Architecture? Adapted from an article by Dominique Vernier, IBM IT Architect (http://www.thoughtsoncloud.com/2014/02/how-does-cloud-computing-work/)

More information

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know I White Paper ERP and the Cloud: What You Need to Know Table of Contents Executive Summary... 3 Increased Interest in Cloud-Based ERP and SaaS Implementations... 3 What is Cloud/SaaS ERP?... 3 Why Interest

More information

SaaS-Based Budget Planning

SaaS-Based Budget Planning SaaS-Based Budget Planning Advantages over Traditional Models Author: Tom Olson Tom Olson is President and CEO of MyBudgetFile Inc. and former Associate Superintendent of Business and Finance for the Parkland

More information

BILLING HOW IT CAN MAKE OR BREAK A CLOUD SERVICE PROVIDER. A channel guide

BILLING HOW IT CAN MAKE OR BREAK A CLOUD SERVICE PROVIDER. A channel guide BILLING HOW IT CAN MAKE OR BREAK A CLOUD SERVICE PROVIDER A channel guide CONTENTS Introduction 3 The Billing Process 3 Public, Private and Hybrid Cloud Billing Requirements 4 Cloud Service Providers Billing

More information

White Paper. Cloud Computing. Effective Web Solution Technology Investment. January 2011. www.k-bc.co.uk

White Paper. Cloud Computing. Effective Web Solution Technology Investment. January 2011. www.k-bc.co.uk White Paper Cloud Computing Effective Web Solution Technology Investment January 2011 www.k-bc.co.uk Cloud Computing The future of effective technology investment The benefit of web solution technology

More information

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com ENTERPRISE CLOUD COMMUNICATIONS: AN INTRODUCTORY OVERVIEW +44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com Table of Contents Why choose us?... 2 How do we help?... 2 Product as a Service...

More information

Finding the right cloud solutions for your organization

Finding the right cloud solutions for your organization Finding the right cloud solutions for your organization Business white paper If you manage technology today, you know the story: everything is mobile, connected, interactive, immediate, and fluid. Expectations

More information

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE 1 USING THE CLOUD FOR BUSINESS TRANSFORMATION 2 Using the cloud for business transformation Life is tough out there. As one of our valued Avaya channel partners, we want to make it easier for you. We realise

More information

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Cisco Infrastructure as a Service Cisco has made a significant investment in understanding customer needs around data center

More information

VMware vcloud Powered Services

VMware vcloud Powered Services SOLUTION OVERVIEW VMware vcloud Powered Services VMware-Compatible Clouds for a Broad Array of Business Needs Caught between shrinking resources and growing business needs, organizations are looking to

More information

iscripts Top 10 challenges to consider before testing SaaS based applications

iscripts Top 10 challenges to consider before testing SaaS based applications Top 10 challenges to consider before testing SaaS based applications iscripts SaaS What s in store for 2015? Forrester has revealed that there is a significant change in adopting enterprise applications

More information

On-premises vs. cloud

On-premises vs. cloud Visma.net Guide On-premises vs. cloud What you need to consider to make the right choice for your business On-premises vs. cloud Today s dilemma demystified! Contents Introduction... 2 What is an on-premises

More information

Simplifying Human Resource Management

Simplifying Human Resource Management Simplifying Human Resource Management The Drive For Less Complexity And More Cost Control Executive Summary Today, there are Oracle Human Capital Management (HCM) solutions available to optimize every

More information

CRM s Dirty Little Secret: How to Avoid CRM Sticker Shock

CRM s Dirty Little Secret: How to Avoid CRM Sticker Shock Whitepaper CRM s Dirty Little Secret: How to Avoid CRM Sticker Shock An Analysis of Fees, Subscriptions and Hidden Costs Contents Executive Overview 3 Vendor Pricing Analysis 5 Microsoft Dynamics CRM 5

More information

Software as a Service (SaaS) Testing Challenges- An Indepth

Software as a Service (SaaS) Testing Challenges- An Indepth www.ijcsi.org 506 Software as a Service (SaaS) Testing Challenges- An Indepth Analysis Prakash.V Ravikumar Ramadoss Gopalakrishnan.S Assistant Professor Department of Computer Applications, SASTRA University,

More information

Moodle Implementation - Build or Buy?

Moodle Implementation - Build or Buy? www.webanywhere.co.uk/workplace Moodle Implementation - Build or Buy? Introduction As business organisations look to save costs by considering more affordable open source Learning Management Systems, Moodle

More information

Flexible business solutions move to the cloud. Whitepaper

Flexible business solutions move to the cloud. Whitepaper Flexible business solutions move to the cloud Whitepaper Whitepaper Cloud computing is hardly the newest buzzword on the block but it has now entered business consciousness through its frequent appearances

More information

White paper: Unlocking the potential of load testing to maximise ROI and reduce risk.

White paper: Unlocking the potential of load testing to maximise ROI and reduce risk. White paper: Unlocking the potential of load testing to maximise ROI and reduce risk. Executive Summary Load testing can be used in a range of business scenarios to deliver numerous benefits. At its core,

More information

CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS

CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS CREATING PACKAGED IP FOR BUSINESS ANALYTICS PROJECTS A PERSPECTIVE FOR SYSTEMS INTEGRATORS Sponsored by Microsoft Corporation 1/ What is Packaged IP? Categorizing the Options 2/ Why Offer Packaged IP?

More information

IT Services. Capita Private Cloud. Cloud potential unleashed

IT Services. Capita Private Cloud. Cloud potential unleashed IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,

More information

Session 2. The economics of Cloud Computing

Session 2. The economics of Cloud Computing Session 2. The economics of Cloud Computing Cloud computing is the next step in the on-going evolution of Information Technology. From a technical standpoint, very little that currently is done on cloud

More information

NIIT Technologies White Paper

NIIT Technologies White Paper www.niit-tech.com New Era in Insurance: Cloud Computing Surekha Sugandhi Insurance Practice - Solution Architect NIIT Technologies White Paper CONTENTS Cloud Computing Services in the P & C Insurance Industry

More information

Whitepaper. Cloud Computing. The facts minus the hype

Whitepaper. Cloud Computing. The facts minus the hype Whitepaper Cloud Computing The facts minus the hype 2 Cloud Computing the facts minus the hype It's no accident that the current global economic downturn has coincided with a revolution in cloud computing.

More information

G-Cloud Big Data Suite Powered by Pivotal. December 2014. G-Cloud. service definitions

G-Cloud Big Data Suite Powered by Pivotal. December 2014. G-Cloud. service definitions G-Cloud Big Data Suite Powered by Pivotal December 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 6 Our Approach... 7 Service Management... 7 Vendor Accreditations/Awards...

More information

Relocating Windows Server 2003 Workloads

Relocating Windows Server 2003 Workloads Relocating Windows Server 2003 Workloads An Opportunity to Optimize From Complex Change to an Opportunity to Optimize There is much you need to know before you upgrade to a new server platform, and time

More information

Achieve Economic Synergies by Managing Your Human Capital In The Cloud

Achieve Economic Synergies by Managing Your Human Capital In The Cloud Achieve Economic Synergies by Managing Your Human Capital In The Cloud By Orblogic, March 12, 2014 KEY POINTS TO CONSIDER C LOUD S OLUTIONS A RE P RACTICAL AND E ASY TO I MPLEMENT Time to market and rapid

More information

THE QUEST FOR A CLOUD INTEGRATION STRATEGY

THE QUEST FOR A CLOUD INTEGRATION STRATEGY THE QUEST FOR A CLOUD INTEGRATION STRATEGY ENTERPRISE INTEGRATION Historically, enterprise-wide integration and its countless business benefits have only been available to large companies due to the high

More information

Best Practice Implementation is Changing ERP. CPiO White Paper. T 0844 880 6140 E marketing@cpio.co.uk. CPiO. Part of the Waterdale Group of Companies

Best Practice Implementation is Changing ERP. CPiO White Paper. T 0844 880 6140 E marketing@cpio.co.uk. CPiO. Part of the Waterdale Group of Companies White Paper Best Practice Implementation is Changing ERP Part of the Waterdale Group of Companies Part of the Waterdale Group of Companies 1 I White Paper I Best Practice Implementation is Changing ERP

More information

THOUGHT LEADERSHIP. Journey to Cloud 9. Navigating a path to secure cloud computing. Alastair Broom Solutions Director, Integralis

THOUGHT LEADERSHIP. Journey to Cloud 9. Navigating a path to secure cloud computing. Alastair Broom Solutions Director, Integralis Journey to Cloud 9 Navigating a path to secure cloud computing Alastair Broom Solutions Director, Integralis March 2012 Navigating a path to secure cloud computing 2 Living on Cloud 9 Cloud computing represents

More information

Get Significant Application Quality Improvement Without Major Investment. Performance driven. Quality assured.

Get Significant Application Quality Improvement Without Major Investment. Performance driven. Quality assured. Testing Platform-as-a-Service Get Significant Application Quality Improvement Without Major Investment. Performance driven. Quality assured. TPaaS a complete testing service, on demand, using the Capgemini

More information

What are the benefits of Cloud Computing for Small Business?

What are the benefits of Cloud Computing for Small Business? Cloud Computing A Small Business Guide. Whilst more and more small businesses are adopting Cloud Computing services, it is fair to say that most small businesses are still unsure of what Cloud Computing

More information

CLOUD OPERATIONS CENTER

CLOUD OPERATIONS CENTER www.wipro.com CLOUD OPERATIONS CENTER TRANSFORMING TO A SEAMLESS HYBRID CLOUD EXPERIENCE DO BUSINESS BETTER Whether you use traditional data centers, virtualized environments, on/off-prem private clouds,

More information

When SaaS and On-Premise BI Collide:

When SaaS and On-Premise BI Collide: When SaaS and On-Premise BI Collide: The Pros and Cons of Moving BI to the Cloud Wayne Eckerson Director, TDWI Research November 19, 2009 Sponsor Agenda Cloud-based computing Terminology Types Architectures

More information

DNA IT - Business IT On Demand

DNA IT - Business IT On Demand DNA IT - Business IT On Demand September 1 2011 DNA IT White Paper: Introduction to Cloud Computing The boom in cloud computing over the past few years has led to a situation that is common to many innovations

More information

HOW TO SELL CLOUD SERVICES. A channel guide

HOW TO SELL CLOUD SERVICES. A channel guide HOW TO SELL CLOUD SERVICES A channel guide CONTENTS Step One: Dispelling Misconceptions Around Public Cloud 3 Step Two: Explaining the Benefits of Public Cloud 5 What Makes a Great Cloud Service Provider

More information

Customer Relationship Management (CRM) Business Guide. Superfast Business Wales

Customer Relationship Management (CRM) Business Guide. Superfast Business Wales Superfast Business Wales Customer Relationship Management, or CRM, is an approach to doing business that can transform the performance and profitability of an organisation. Business Guide Customer Relationship

More information

SaaS A Product Perspective

SaaS A Product Perspective SaaS A Product Perspective Software-as-a-Service (SaaS) is quickly gaining credibility and market share against traditional packaged software. This presents new opportunities for product groups and also

More information

Leveraging the Private Cloud for Competitive Advantage

Leveraging the Private Cloud for Competitive Advantage Leveraging the Private Cloud for Competitive Advantage Introduction While it is universally accepted that organisations will leverage cloud solutions to service their IT needs, there is a lack of clarity

More information

Implementing Hybrid Cloud at Microsoft

Implementing Hybrid Cloud at Microsoft Implementing Hybrid Cloud at Microsoft Published September 2013 The following content may no longer reflect Microsoft s current position or infrastructure. This content should be viewed as reference documentation

More information

Transition: Let s have a look at what will be covered.

Transition: Let s have a look at what will be covered. Welcome to the Microsoft Licensing Overview course, designed for partners preparing to take the Microsoft Licensing Overview assessment. This course introduces you to Microsoft Licensing program and product

More information

Increasing Sales Through Adoption of the Applied Educational Systems Software as a Service (SaaS) Model

Increasing Sales Through Adoption of the Applied Educational Systems Software as a Service (SaaS) Model Applied Educational Systems SaaS Advantage Increasing Sales Through Adoption of the Applied Educational Systems Software as a Service (SaaS) Model Version 1.0 Engage. Learn. Succeed. www.aeseducation.com

More information

Is your business still wasting time and money on PCs and Servers?

Is your business still wasting time and money on PCs and Servers? Hosted Managed Desktop Cloud Computing Is your business still wasting time and money on PCs and Servers? Our service is a cheaper and simpler alternative to owning and managing your own business IT network.

More information

Software as a Service: A Transformative Way to Deliver Applications

Software as a Service: A Transformative Way to Deliver Applications I D C E X E C U T I V E B R I E F Software as a Service: A Transformative Way to Deliver Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com October 2010

More information

A THINKstrategies Primer for CIOs

A THINKstrategies Primer for CIOs A THINKstrategies Primer for CIOs Making the Move to a Cloud-Based IT Service : Why the Time Is Right to Put Aside Your Fears & Capitalize on Today s Latest Innovations Published on Behalf of BMC Software

More information

Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World

Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World A Custom Technology Adoption Profile Commissioned By HP Private Or Public Cloud Isn t The Right Question It s Going To Be A Hybrid World April 2012 Setting The Stage: IT Must Get In Front Of Enterprise

More information

CLOUD COMPUTING. A Primer

CLOUD COMPUTING. A Primer CLOUD COMPUTING A Primer A Mix of Voices The incredible shrinking CIO CIO Magazine, 2004 IT Doesn t Matter, The cloud will ship service outside the institution and ship power from central IT groups to

More information

THE ROI FROM SOFTWARE-AS-A- SERVICE (SAAS)

THE ROI FROM SOFTWARE-AS-A- SERVICE (SAAS) THE ROI FROM SOFTWARE-AS-A- SERVICE (SAAS) How Cloud-based solutions can provide significant ROI. REPORT David Snelson / V3 / Nov 2011 Waer Systems Limited 2013 1 AN OVERVIEW Software-as-a-Service, or

More information

Elastic Cloud Infrastructure:

Elastic Cloud Infrastructure: WHITE PAPER Elastic Cloud Infrastructure: Agile, Efficient and Under Your Control - 1 - INTRODUCTION Most businesses want to spend less time and money building and managing infrastructure to focus resources

More information

Online Bookkeeping and Accounting

Online Bookkeeping and Accounting Online Bookkeeping and Accounting Online bookkeeping and accounting services use broadband and high speed internet connections to provide businesses and individuals with anywhere anytime access to software

More information

Communications in the Cloud: Why It Makes Sense for Today s Business

Communications in the Cloud: Why It Makes Sense for Today s Business A UBM TECH WHITE PAPER MAY 2013 Communications in the Cloud: Why It Makes Sense for Today s Business Unified communications delivered in the cloud can help businesses of all sizes address many collaboration

More information

Cloud Computing in Higher Education: A Guide to Evaluation and Adoption

Cloud Computing in Higher Education: A Guide to Evaluation and Adoption Cloud Computing in Higher Education: A Guide to Evaluation and Adoption Executive Summary Public cloud computing delivering infrastructure, services, and software on demand through the network offers attractive

More information

Cloud Computing. Andy Bechtolsheim Chairman & Co-founder, Arista Networks. November 12 th, 2008

Cloud Computing. Andy Bechtolsheim Chairman & Co-founder, Arista Networks. November 12 th, 2008 Cloud Computing Andy Bechtolsheim Chairman & Co-founder, Arista Networks November 12 th, 2008 What is Cloud Computing? The Fifth Generation of Computing (after Mainframe, Personal Computer, Client-Server

More information

Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud

Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud Index Index... 2 Overview... 3 What is cloud computing?... 3 The benefit to businesses... 4 The downsides of public

More information

Building Multi-tenant Applications with Actian PSQL

Building Multi-tenant Applications with Actian PSQL Building Multi-tenant Applications with Actian PSQL Actian PSQL White Paper May 2013 This white paper is the first in a series of papers designed to show how easily Actian PSQL can provide all the requirements

More information

Pricing a SaaS Product What s s the Big Deal?

Pricing a SaaS Product What s s the Big Deal? Pricing a SaaS What s s the Big Deal? Barbara Nelson - bnelson@pragmaticmarketing.com Jim Geisman - jimg@softwarepricing.com Slides and other resources available at www.pragmaticmarketing.com/request Introduction

More information

Cloud Security Who do you trust?

Cloud Security Who do you trust? Thought Leadership White Paper Cloud Computing Cloud Security Who do you trust? Nick Coleman, IBM Cloud Security Leader Martin Borrett, IBM Lead Security Architect 2 Cloud Security Who do you trust? Cloud

More information

SaaS Implementation for Technology & Business software companies

SaaS Implementation for Technology & Business software companies SaaS Implementation for Technology & Business software companies Primary Author s Name: Amitoj Singh Designation: Assistant Manager (Product Management), Productized Solutions Group Secondary Author Names:

More information

SOLUTION WHITE PAPER. IT Business Management and Compliance Ensuring Cloud Governance

SOLUTION WHITE PAPER. IT Business Management and Compliance Ensuring Cloud Governance SOLUTION WHITE PAPER IT Business Management and Compliance Ensuring Cloud Governance Contents EXECUTIVE SUMMARY 1 THE ROLE OF GOVERNANCE AND COMPLIANCE IN THE CLOUD 2 IT PROCESS INTEGRATION 2 CONTINOUS

More information

Enabling Database-as-a-Service (DBaaS) within Enterprises or Cloud Offerings

Enabling Database-as-a-Service (DBaaS) within Enterprises or Cloud Offerings Solution Brief Enabling Database-as-a-Service (DBaaS) within Enterprises or Cloud Offerings Introduction Accelerating time to market, increasing IT agility to enable business strategies, and improving

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

On Premise Vs Cloud: Selection Approach & Implementation Strategies

On Premise Vs Cloud: Selection Approach & Implementation Strategies On Premise Vs Cloud: Selection Approach & Implementation Strategies Session ID#:10143 Prepared by: Praveen Kumar Practice Manager AST Corporation @Praveenk74 REMINDER Check in on the COLLABORATE mobile

More information

Clarity in the Cloud. Defining cloud services and the strategic impact on businesses.

Clarity in the Cloud. Defining cloud services and the strategic impact on businesses. Clarity in the Cloud Defining cloud services and the strategic impact on businesses. Table of Contents Executive Summary... 3 Cloud Services... 4 Clarity within the Cloud... 4 Public Cloud Solution...

More information

3Si Managed Authentication Services Service Description

3Si Managed Authentication Services Service Description 3Si Managed Authentication Services Service Description [Pick the date] 3Si Managed Authentication Services Service Description [Type the document subtitle] JT www.3sicloud.com www.3sicloud.com enquiry@3sicloud.com

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

Cloud Computing: The atmospheric jeopardy. Unique Approach Unique Solutions. Salmon Ltd 2014 Commercial in Confidence Page 1 of 5

Cloud Computing: The atmospheric jeopardy. Unique Approach Unique Solutions. Salmon Ltd 2014 Commercial in Confidence Page 1 of 5 Cloud Computing: The atmospheric jeopardy Unique Approach Unique Solutions Salmon Ltd 2014 Commercial in Confidence Page 1 of 5 Background Cloud computing has its place in company computing strategies,

More information