The Fast Forward MBA in Project Management

Size: px
Start display at page:

Download "The Fast Forward MBA in Project Management"

Transcription

1

2 The Fast Forward MBA in Project Management S ECOND E DITION E RIC V ERZUH John Wiley & Sons, Inc.

3 Copyright 2005 by Eric Verzuh. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) , fax (978) , or on the web at Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) , fax (201) Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. The publisher is not engaged in rendering professional services, and you should consult a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services please contact our Customer Care Department within the United States at (800) , outside the United States at (317) or fax (317) Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at Library of Congress Cataloging-in-Publication Data: Verzuh, Eric. The fast foward MBA in project management / Eric Verzuh. 2nd ed. p. cm. (The fast forward MBA series) Includes bibliographical references and index. ISBN (pbk.) 1. Project management. I. Title: MBA in project management. II. Title. III. Series. HD69.P75V '04 dc Printed in the United States of America

4 For Marlene

5 ACKNOWLEDGMENTS There are no unimportant jobs on any project, and there are no unimportant people on the project team. From concept through completion, many people have been involved in the development of this book. To each of the people who have shaped this book through their advice, encouragement, and hands-on participation, I offer my thanks. To Kymberly Actis, for her persistence and commitment as she turned my handwritten drawings into the many figures in this book. To the professionals who contributed their effort and experience to create the Stellar Performer profiles: Rod Pipinich, Fred Black, J. C. Brummond, Virginia Klamon, John Gaffney, Brian LaMure, Marlene Kissler, and Peggy Jacobson. To my colleagues and clients for their interest and insights: Steve Weidner, Greg Hutchins, Pen Stout, Karl Hoover, Steve Morris, Peter Wynne, Bill McCampbell, Patrick Bryan, John Spilker, and Kristian Erickson. To the team at John Wiley & Sons, Inc. who took a risk and saw it through: Henning Gutmann, Renana Meyers, and Sam Case. To those who put the wheels in motion: Brian Branagan, Linda Villarosa, and Barbara Lowenstein. I particularly want to thank two top-notch project managers who have taught me much about project management, business, and life, and with whom I ve had the privilege to work: Sam Huffman and the late Fred Magness. Finally, I thank my wife, Marlene, who has played many roles on this project: coach, editor, critic, writer, and partner. Her insight and perspective have been of constant value both as I wrote this book and over the years as I built my business.ion iv

6 ACKNOWLEDGMENTS FOR THE SECOND EDITION The privilege of updating this book for a second edition was accompanied by some hard work to make sure the result was actually an improvement. My thanks to those who contributed their expertise and energy. To the professionals who shared their hard-won knowledge: Jim Smith, Donna McEwen, T. J. Filley, Rod Pipinich, and Bill Schafer. Once again, to my wife, Marlene, whose talents and contributions permeate this work. ABOUT THE AUTHOR v

7 ABOUT THE AUTHOR ERIC VERZUH Eric Verzuh is president of The Versatile Company, a project management training and consulting firm based in Seattle, Washington. His company trains thousands of professionals every year in the fundamentals of successful project management including how to get the most out of Microsoft Project. Versatile s consulting practice focuses on helping firms establish consistent, practical methods for managing their projects and implementing Microsoft s enterprise project management solution. The company s client list includes large corporations such as Adobe Systems, Lockheed Martin, and Nordstrom, as well as government agencies and small companies. Verzuh has been certified as a project management professional (PMP) by the Project Management Institute and is a frequent speaker at project management conferences. His other publications include articles, conference papers and The Portable MBA in Project Management (2003), also published by John Wiley & Sons, Inc. Verzuh can be reached via his company s site on the Internet, vi

8 CONTENTS PREFACE xiii PART 1 INTRODUCTION CHAPTER 1 PROJECT MANAGEMENT IN A CHANGING WORLD 2 Introduction 2 Project Management Is the New Critical Career Skill 3 The Increasing Pace of Change 5 Everyone Benefits from Understanding Project Management 6 Downloadable Forms for Project Management 6 Project Management: Art Informed by Science 7 Project Management Magnifies Other Strengths 9 End Point 10 CHAPTER 2 THE PROJECT ENVIRONMENT 12 Introduction 12 Projects Require Project Management 12 The Evolution of a Discipline 15 The Definition of Success 18 vii

9 CONTENTS The Cost-Schedule-Quality Equilibrium 19 The Ultimate Challenge: No Damage 20 Project Management Functions 20 Project Life Cycle 22 Organizing for Projects 25 Project Managers Are Leaders 29 End Point 30 PART 2 DEFINING THE PROJECT CHAPTER 3 PROJECT STAKEHOLDERS 36 Introduction 36 Stakeholders Are the Heart of a Successful Project 37 Stakeholder Roles: Project Manager 37 Stakeholder Roles: Project Team 38 Stakeholder Roles: Management 39 Stakeholder Roles: Sponsor 41 Stakeholder Roles: The Customer 42 Lead the Stakeholders 44 End Point 44 CHAPTER 4 MAKING THE RULES 46 Introduction 46 Project Rules Are the Foundation 46 Publish a Project Charter 48 Write a Statement of Work 51 Statement of Work: Minimum Content 52 Responsibility Matrix 58 Creating a Communication Plan 61 The Project Proposal Launches the Project 67 End Point 71 PART 3 THE PLANNING PROCESS CHAPTER 5 RISK MANAGEMENT 85 Introduction 85 The Risk Management Advantage 86 viii

10 CONTENTS All Project Management Is Risk Management 86 The Risk Management Framework 88 Step One: Identify the Risks 90 Step Two: Developing a Response Strategy 94 Step Three: Establish Contingency and Reserve 105 Step Four: Continuous Risk Management 106 End Point 107 CHAPTER 6 WORK BREAKDOWN STRUCTURE 113 Introduction 113 Defining the Work Breakdown Structure 113 Building a Work Breakdown Structure 117 Criteria for a Successful Work Breakdown Structure 120 Work Package Size 122 Planning for Quality 126 Breaking Down Large Programs 128 Watch for Different Terminology 128 Contractors or Vendors Can Provide a WBS 130 End Point 130 CHAPTER 7 REALISTIC SCHEDULING 131 Introduction 131 Planning Overview 132 Planning Step Two: Identify Task Relationships 133 Planning Step Three: Estimate Work Packages 136 Planning Step Four: Calculate an Initial Schedule 143 Planning Step Five: Assign and Level Resources 155 End Point 162 CHAPTER 8 THE DYNAMICS OF ACCURATE ESTIMATING 166 Introduction 166 Estimating Fundamentals 167 Estimating Techniques 172 Building the Detailed Budget Estimate 182 Generating the Cash Flow Schedule 189 End Point 190 ix

11 CONTENTS CHAPTER 9 BALANCING THE PROJECT 203 Introduction 203 Three Levels of Balancing a Project 204 Balancing at the Project Level 205 Balancing at the Business Case Level 217 Balancing at the Enterprise Level 222 End Point 223 PART 4 CONTROLLING THE PROJECT CHAPTER 10 BUILDING A HIGH-PERFORMANCE PROJECT TEAM 232 Introduction 232 A Framework for Building High-Performance Teams 237 Leadership Responsibilities 240 Building a Positive Team Environment 244 Ground Rules 244 Team Identity 245 Team Listening Skills 250 Meeting Management 254 Summary of Building a Positive Team Environment 256 Collaborative Problem Solving 256 Problem Analysis 257 Decision Modes 260 Conflict Management 263 Continuous Learning 266 Summary of Collaborative Problem Solving 269 Job Satisfaction 270 End Point 270 CHAPTER 11 COMMUNICATION 272 Introduction 272 Project Communication 272 Communicating within the Project Team 273 Communicating with Management and Customers 281 Control Documents 282 The Change Management Process 282 x

12 CONTENTS Configuration Management 286 Change Management Guidelines Are Essential for Managing Expectations 288 Closeout Reporting 288 End Point 289 CHAPTER 12 MEASURING PROGRESS 305 Introduction 305 Measuring Schedule Performance 305 Measuring Cost Performance 309 Earned Value Reporting 311 Cost and Schedule Baselines 320 End Point 322 PART 5 PUTTING THE DISCIPLINE TO WORK CHAPTER 13 ENTERPRISE PROJECT MANAGEMENT 324 Introduction 324 Defining Enterprise Project Management 326 Three Tiers of Management within EPM 328 The Four Components of EPM 332 Establish Consistent EPM Processes 332 Technology Enables EPM Processes 339 The People Who Deliver Projects 346 Support Project Management: The Project Office 348 Organize for Project Management 355 Managing the Change to Enterprise Project Management 361 End Point 367 CHAPTER 14 APPLICATION IS THE ART: SOLVING COMMON PROJECT PROBLEMS 371 Introduction 371 Responsibility Beyond Your Authority 371 Disaster Recovery 372 Reducing the Time to Market 373 When the Customer Delays the Project 374 xi

13 CONTENTS The Impossible Dream 375 Fighting Fires 376 Managing Volunteers 376 Achieving the Five Project Success Factors 377 End Point 377 APPENDIX: THE DETAILED PLANNING MODEL 379 NOTES 389 INDEX 393 xii

14 PREFACE W What makes the second edition different? That s my first question when I see a second edition. Project management hasn t changed too much since the first edition, so this edition is primarily justified with additional content. Chapter 10, Building a High-Performance Project Team, is brand new. It assembles proven team management techniques for transforming a group of people who happen to be assigned to the same project into a cohesive unit committed to a common goal. Chapter 13, Enterprise Project Management, has been significantly revised to incorporate lessons learned in the past five years as firms attempt to institutionalize project management. Several chapters have added content. Chapter 5, Risk Management, includes additional proven risk management techniques. Chapter 4 describes the content for a project proposal. Chapter 12 has more advice on using earned value management techniques. Stellar performers profiles of companies that put project management principles to work have been added in Chapters 1 and 11. A new feature of this edition is the Fast Foundation for Project Management, a series of templates and checklists designed to make it just a little easier to put the concepts to work on your project. You ll find these tools located at the end of the chapters in which the concepts were presented. The templates are available for download at www. versatilecompany.com/forms, and called out in text with an icon. It is pretty exciting to have a book that is popular enough to justify a second edition. More than anything, I am proud of how many people xiii

15 PREFACE have said this book is practical it makes project management make sense. The book is intended to present a realistic look at the challenges of the project environment and the skills you need to successfully bring a project to fulfillment. On the way, you will learn the tools necessary to achieve each of the five essential success factors. Part 1 lays the groundwork. In addition to simple terminology, it contains global concepts that tie project management to other disciplines, such as quality and product development. Part 1 also includes examples of the organizational changes companies are making to take advantage of project-oriented work. Parts 2, 3, and 4 present the tools and techniques the real science of project management. Because this is a how-to book, the techniques in these chapters are described in detail. These techniques start with simple examples, then progress to tips for managing larger projects. In these sections, you will learn the major responsibilities of a project manager, the definition of a project, and the best ways to plan and control projects. Part 2 deals specifically with setting the goals and constraints of the project. Part 3, The Planning Process, offers the most effective techniques for managing budgets, monitoring a project s scope, and keeping on schedule. Many of these techniques are features of popular project management software. After reading this section, you will know how to make better use of this software. Part 4 offers methods for controlling a project and keeping it on track. This section focuses on the many tools used to keep a project on track and bring it to successful completion, regardless of whether everything goes as planned. Together, these three sections provide the tool set every project manager needs. Part 5 describes how the tools presented in this book can be used by organizations and by project managers. We look at the ways in which project management techniques are being adopted by a growing number of organizations. Finally, we look at the kind of problem situations that project managers are likely to face and how to deal with them using the tools presented in this book. Eric Verzuh Seattle January 2005 xiv

16 PART 1 Introduction What are projects, and why are so many businesses reorganizing to include them? Why has project management become such a popular career track? In Part 1 of this book, you will find answers to these questions and more. Because projects differ from the ongoing operations of a firm, managing them presents a new set of challenges. Over the past 50 years, a number of tools and techniques have evolved to deal with these challenges. Chapters 1 and 2 include an overview of these techniques, along with the five factors that make a project successful. We live in a world where change and the rate of change is constantly increasing. In order to survive and prosper, organizations need to continually modify their products and services. Projects are the means by which these innovations are effected. Greater change = more innovations = more projects.

17 1 Project Management in a Changing World CHAPTER INTRODUCTION Project managers are changing the world. A World Health Organization (WHO) vaccination army runs a blitz to attack polio, vaccinating 4.2 million children in a 50,000-squaremile area in three days in southern India. 1 A commercial aircraft manufacturer is designing a new model aircraft to be built from lightweight composites, resulting in fuel savings of 20 percent over similar-sized airplanes. NASA teams send sophisticated robots and probes to other planets in our solar systems, furthering our understanding of Earth and its origins. Nanotechnology researchers manipulate matter at the molecular level, developing materials that hold incredible potential to revolutionize manufactured products, from building bridges to transmitting electricity to the clothes we wear. Project managers are all around us, too: building a custom home, opening a medical clinic, installing an updated accounting system, or writing a book. Everywhere that people are leading change they are managing projects. No wonder the project management discipline has leapt from a neglected corner to center stage. Government and industry are embracing the project management discipline as leaders recognize that they are increasingly managing project-driven organizations. But change and projects have been around for thousands of years; what is different now? Just what is project management? 2

18 PROJECT MANAGEMENT Before we understand the new interest in project management and project-driven organizations, we must first understand the concept of projects. Projects are all the work we do one time. Whether it s designing an aircraft, building a bakery display case, or creating a business logo, every project produces an outcome and every project has a beginning and an end. Fundamental to understanding the importance of projects is realizing that each one produces something unique. So designing and tooling up to build a new sports car is a project (actually a lot of projects), but manufacturing thousands of them is not. Manufacturing and other repetitive processes are defined as ongoing operations. PROJECT MANAGEMENT IS THE NEW CRITICAL CAREER SKILL Given this description, we can find projects and project managers everywhere. Every graphic artist, systems analyst, carpenter, engineer, attorney, and scientist who is creating a unique product is faced with the challenges of leading a project. As more repetitive jobs are replaced by automation, it is increasingly a necessity to be able to lead change. Economically, the arguments for understanding project management are even stronger. People and companies that innovate, that create and lead change, enjoy higher incomes and profit margins than those that compete based on economies of scale and efficiency. Project management is not new. The pyramids and aqueducts of antiquity certainly required the coordination and planning skills of a project manager. While supervising the building of Saint Peter s Basilica in Rome, Michelangelo experienced all the torments of a modernday project manager: incomplete specifications, insufficient labor, unsure funding, and a powerful customer. But only in the twentieth century did the title and the discipline emerge. Much of modern project management was defined in the 1950s, on the major cold war defense programs. As a result, the discipline grew up within the aerospace and defense industries, but in the 1990s project management broke out of its traditional boundaries. It is now a recognized and valued skill set in organizations across the spectrum, from health care to manufacturing, software to natural resources. The evidence is everywhere: As recently as 1990, your search for a college course on project management would have turned up one or two classes within the industrial engineering school. Not so anymore. Project management is a required course in MBA programs, and universities across the country offer advanced degrees in project management. 3

19 INTRODUCTION By 2004 nearly every Fortune 500 company had attempted to implement a project management office (PMO) in one or more parts of their organization. A PMO is responsible for instilling consistent project management practices. Only a decade earlier, most executives in these companies hadn t even heard of such an entity. The use of formal project management cost and schedule reporting techniques required for decades on Department of Defense programs is now required of all federal agencies. Since 1990, the Project Management Institute, the professional association for project managers, has seen its membership rise from 7,700 to over 100,000 in More important, the factors that have driven project management to center stage are not receding. Competition from a global economy is so pervasive it has become cliché. That competition is forcing firms to collaborate across organizational and geographic boundaries, introducing the term virtual teams to our business vocabulary. Evolving technology has put every one of us on ever-faster upgrade cycles. At a personal level, our phones, computers, and cars become out of date faster. For businesses and governments, the upgrade cycles include refineries, chemical plants, medical clinics, and weapons systems. The availability of a highly skilled temporary labor force is a perfect match for the projectized economy, providing the ability to rapidly increase or decrease staffing as projects begin and end. The response to these pressures is reflected in the views of management experts. Oren Hararai, professor of management at the University of San Francisco and the author of two books on the changing business environment, sees the project-oriented employment trend growing. The future of business is fluid networks of unaffiliated organizations, multiple careers simultaneously, work revolving around projects, as fluid as the external environment. Routine work can be automated or outsourced the real value of an organization will be based on how quickly people can come together and focus on problems and solutions and then disband. 3 Tom Stewart, writing in Fortune magazine, says companies have redrawn their boundaries, making them both tight (as they focus on core competencies) and porous (as they outsource noncore work). 4 Pen Stout, author, instructor, and project management consultant, sees a symbiotic relationship between the independent worker and the major corporations. There will be strong big big companies, 4

20 PROJECT MANAGEMENT strong small small companies, not much in the middle. Project management works because it s a way for the bigs to use the strengths of the smalls. 5 Best-selling authors Ram Charan and Larry Bossidy make the connection between strategy and success by emphasizing the discipline of getting things done. If your business has to survive difficult times, if it has to make an important shift in response to change and these days just about every business does it s far, far more likely to succeed if it s executing well. 6 Projects are all around us. Project management skills transcend corporate and industry boundaries, enabling us to do the same. The people who lead projects who turn visions of what might be into tangible products and services stand out. Further, the biggest driver of the growth in project management is getting even bigger. As we will see in the next section, change is everywhere, and change means projects. THE INCREASING PACE OF CHANGE The most irrepressible trend favoring project management is the increasing pace of change. We embrace change as it gives us increased quality of life, as with advances in medical technology or fuel economy. We may resist or resent change, particularly when it is forced upon us in the form of new regulations or new competition. But change cannot be denied and its pace is faster than ever. New products and services are exploding onto the scene overnight, while current products are becoming obsolete faster than ever. The recent Internet boom and bust showed in dramatic fashion how rapidly the world economy can assimilate and adapt. Technology is not the only evidence of change. Pressure to increase the quality, availability, and affordability of health care keeps medical professionals and administrators restructuring their organizations. Corporate mergers in banking, insurance, telecommunications, computers, and media bring the challenges of integrating cultures and systems. As businesses scramble to keep up with fast-moving competitors, riding the tsunami of change becomes critical to success. This emphasis on change increases the importance of project management, because a rapid rate of change brings a greater need for projects. In response to a rapidly changing marketplace, a company might reengineer itself, develop new products, or form alliances with other firms. Each of these innovations is brought about by one or more projects. Greater change = more innovations = more projects. At a personal level, the pace of change carries the same significance. What career can we expect in 10 or 20 years, when the careers that existed 10 or 20 years ago have so often disappeared? What skills 5

21 INTRODUCTION will maintain our personal and corporate ability to thrive? Among the many skills that will help us thrive in this changing world, project management stands out as the discipline originally designed to drive change. EVERYONE BENEFITS FROM UNDERSTANDING PROJECT MANAGEMENT The trend toward more projects has produced an ever-increasing need for people who understand how to run them effectively. Every project participant, from part-time team member to executive sponsor, becomes more effective once he or she understands the basics of project management. Learning these basics is especially important for managers at all levels, because every manager will be involved in many projects and their authority will give them a major impact on each one. Project management has gone beyond being merely a personal skill set. It is now considered an organizational competency. Whether you are charged with increasing your firm s total project management capability or you are playing a role on a project, you contribute to the firm s ability to effectively complete projects. Executives who select and sponsor projects may spend only an hour or two a week directly involved in a project, but their ability to speak the language of project management will dramatically affect the team s perception of management support. Likewise, functional managers whose primary contribution to projects is to assign personnel make more effective decisions and enable their people to perform more efficiently when they know and use the tools of project management. Of course, project team members and project managers directly affect their productivity through the use of the discipline. This book is written for people who need to understand the timetested techniques of project management and how those methods are being put to use in the twenty-first century. It is for people who need a complete foundation in the discipline, whether they are recent graduates, experienced executives, midlevel managers, or team members wanting to be team leaders. This book is primarily about how: how to get agreement on goals and how to reach them, how to enlist team members and project sponsors, how to negotiate schedules and budgets, and how to reduce risk and increase the odds of success. DOWNLOADABLE FORMS FOR PROJECT MANAGEMENT To make this book even more practical, this edition includes downloadable checklists, forms, and templates you can use for managing 6

22 PROJECT MANAGEMENT your own projects. These tools are intended to get you started quickly. Download these forms from Look for these at the end of Chapters 4, 5, 7, 8, and 11. PROJECT MANAGEMENT: ART INFORMED BY SCIENCE Project management has been called both an art and a science. In these pages, you will see how mastering the science of project management provides a foundation for the art of leadership. The necessary skills are common to both. There is no question that the best project managers are also outstanding leaders. They have vision, they motivate, they bring people together, and, most of all, they accomplish great things. As an author, speaker, and consultant on project management, it has been my privilege to meet many of these great project managers over the years. They exist in all organizations, and they are known by management as the ones to turn to for tough projects. More important, these are the people others want to work for. I seek out these acknowledged leaders because they live and thrive in the project environment every day the true proving ground. Amid their varied experiences is a constant theme, the basis for their success: They rigorously apply the project management discipline. For all their intangible leadership qualities, the roots of their strength are the proven techniques described in this book. That s important for all of us, because it means that success in leading projects is not reserved for the lucky few born with the skills; rather, it is a discipline that can be taught and learned. That has been my job for well over a decade, to teach new project managers tangible tools: systematic processes that can be learned in class on Tuesday and applied on the job on Wednesday. From these great project managers and my work with thousands of professionals who have attended my classes, I ve learned that certain characteristics are consistently found on successful projects in every industry. Boiled down, they consist of these five project success factors: 1. Agreement among the project team, customers, and management on the goals of the project. Clear goals now there s a yawner! you might say. The importance of having clear goals seems so obvious that it s almost embarrassing to bring it up. Yet thousands of projects, at this very moment, do not have clear goals, and the results of this fuzziness can be devastating. In this book, you will find at least half a dozen techniques that clarify goals, and you will discover how to make these techniques work together. This means you ll employ at least six different methods to make sure that all the stakeholders want the same thing. Far from being a yawner, you ll find that this process of arriving at clear goals together can be invigorating and powerful. 7

23 INTRODUCTION 2. A plan that shows an overall path and clear responsibilities and will be used to measure progress during the project. Since every project is unique, the only way to understand and execute it efficiently is with a plan. Not only does a good plan show who is responsible for what and when, but it also demonstrates what is possible. It contains the details for estimating the people, money, equipment, and materials necessary to get the job done. And because the plan is the basis for measuring progress, it can also act as an early warning system for tasks that are late or over budget. In Chapters 5 through 8, you ll find a systematic planning model that integrates the traditional planning techniques. This model presents a logical, step-by-step approach to creating and executing a detailed plan. 3. Constant, effective communication among everyone involved in the project. People not plans or software complete projects. A successful project is a result of people agreeing on goals and then meeting them. From concept through implementation, success depends on the ability to come to agreement, coordinate action, recognize and solve problems, and react to changes. All of these things require that people communicate well. Every technique in this book is a communication technique, designed to improve the formal and informal ways we communicate critical project information. 4. A controlled scope. Success is in the eye of the beholder. This is why, from the very start, the successful project manager will ensure that everyone involved understands exactly what can be accomplished within a given time frame and budget. This is called managing stakeholder expectations, and it is an important, ongoing task throughout the project, especially if changes are introduced. Stakeholders must not only agree to the original scope of the project, but also understand any changes in scope. This book contains a systematic method for establishing realistic goals for cost, schedule, and quality, as well as techniques for keeping the goals consistent throughout the project. 5. Management support. Project managers rarely have enough formal authority to make all the decisions it takes to complete a project. They rely on people in traditional management roles to supply people and equipment, make policy decisions, and remove organizational obstacles. Even the most enthusiastic, creative, motivational project leaders will stumble if they do not enlist the people with authority to act on their behalf. The good news is that many of the techniques in this book can be used to manage upward, that is, to guide the people with power toward timely decisions that keep the project moving. 8

The Fast Forward MBA in Project Management. 4th Edition

The Fast Forward MBA in Project Management. 4th Edition Brochure More information from http://www.researchandmarkets.com/reports/2218300/ The Fast Forward MBA in Project Management. 4th Edition Description: An updated and revised edition of the bestselling

More information

Praise for Launch. Hands on and generous, Michael shows you precisely how he does it, step by step. Seth Godin, author of Linchpin

Praise for Launch. Hands on and generous, Michael shows you precisely how he does it, step by step. Seth Godin, author of Linchpin Praise for Launch Launch is your road map to success in an ever-changing world. Stelzner shows you how to enchant your customers so that they ll want to help you change the world. Guy Kawasaki, author

More information

www.wileyglobalfinance.com

www.wileyglobalfinance.com Wiley Global Finance is a market-leading provider of over 400 annual books, mobile applications, elearning products, workflow training tools, newsletters and websites for both professionals and consumers

More information

Fundamentals of Financial Planning and Management for mall usiness

Fundamentals of Financial Planning and Management for mall usiness E REPRE EUR A F A CE Fundamentals of Financial Planning and Management for mall usiness M.J. Alhabeeb ENTREPRENEURIAL FINANCE The first effective form of investment was realized when the primitive man

More information

HUMAN RESOURCES MANAGEMENT FOR PUBLIC AND NONPROFIT ORGANIZATIONS

HUMAN RESOURCES MANAGEMENT FOR PUBLIC AND NONPROFIT ORGANIZATIONS HUMAN RESOURCES MANAGEMENT FOR PUBLIC AND NONPROFIT ORGANIZATIONS Essential Texts for Public and Nonprofit Leadership and Management The Handbook of Nonprofit Governance, by BoardSource Strategic Planning

More information

THE EVOLUTION of Talent Management Consulting

THE EVOLUTION of Talent Management Consulting Talent management consulting is the giving of professional, expert advice to executives who are put in charge of handling, directing, or managing those who have a capacity for achievement or success. THE

More information

Beyond the Hype: Advanced Persistent Threats

Beyond the Hype: Advanced Persistent Threats Advanced Persistent Threats and Real-Time Threat Management The Essentials Series Beyond the Hype: Advanced Persistent Threats sponsored by Dan Sullivan Introduction to Realtime Publishers by Don Jones,

More information

W H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a t i o n s a n d S t a f f i n g

W H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a t i o n s a n d S t a f f i n g Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R C l i m a t e C h a n g e : C l o u d ' s I m p a c t o n I T O r g a n i z a

More information

pm4dev, 2007 management for development series Project Management Organizational Structures PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS

pm4dev, 2007 management for development series Project Management Organizational Structures PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS pm4dev, 2007 management for development series Project Management Organizational Structures PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS A methodology

More information

Tableau Your Data! Fast and Easy Visual Analysis with Tableau Software. Daniel G. Murray. Second Edition

Tableau Your Data! Fast and Easy Visual Analysis with Tableau Software. Daniel G. Murray. Second Edition Tableau Your Data! Tableau Your Data! Fast and Easy Visual Analysis with Tableau Software Second Edition Daniel G. Murray Tableau Your Data! Fast and Easy Visual Analysis with Tableau Software Published

More information

Statistics for Experimenters

Statistics for Experimenters Statistics for Experimenters Design, Innovation, and Discovery Second Edition GEORGE E. P. BOX J. STUART HUNTER WILLIAM G. HUNTER WILEY- INTERSCIENCE A JOHN WILEY & SONS, INC., PUBLICATION FACHGEBIETSBGCHEREI

More information

BI Dashboards the Agile Way

BI Dashboards the Agile Way BI Dashboards the Agile Way Paul DeSarra Paul DeSarra is Inergex practice director for business intelligence and data warehousing. He has 15 years of BI strategy, development, and management experience

More information

Driving Excellence in Implementation and Beyond The Underlying Quality Principles

Driving Excellence in Implementation and Beyond The Underlying Quality Principles SAP Thought Leadership Paper SAP Active Quality Management Driving Excellence in Implementation and Beyond The Underlying Quality Principles 2014 SAP AG or an SAP affiliate company. All rights reserved.

More information

Four Processes that Drive How People Connect with Your Church

Four Processes that Drive How People Connect with Your Church Four Processes that Drive How People Connect with Your Church Produced by It might surprise you to hear that what we at Church Community Builder care most about isn t software (although we believe we have

More information

Achieving Business Analysis Excellence

Achieving Business Analysis Excellence RG Perspective Achieving Business Analysis Excellence Turning Business Analysts into Key Contributors by Building a Center of Excellence Susan Martin March 5, 2013 11 Canal Center Plaza Alexandria, VA

More information

The Value of Outsourcing Your One Call Center Operations

The Value of Outsourcing Your One Call Center Operations Whitepaper The Value of Outsourcing Your One Call Center Operations How to advance your state or region s damage prevention efforts with expert, full-service one call center solutions Introduction One

More information

Trends in Executive Development

Trends in Executive Development Trends in Executive Development 2014 A Benchmark Report Executive Summary A Subtle Shift For today s executives, the ability to develop a successful business strategy is no longer enough. As we emerge

More information

Understanding the Business Value of Infrastructure Management

Understanding the Business Value of Infrastructure Management The Essentials Series: Infrastructure Management Understanding the Business Value of Infrastructure Management sponsored by by Chad Marshall Understanding the Business Value of Infrastructure Management...1

More information

Achieving Business Analysis Excellence

Achieving Business Analysis Excellence RG Perspective Achieving Business Analysis Excellence Turning Business Analysts into Key Contributors by Building a Center of Excellence 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189

More information

Project Management Certificate (IT Professionals)

Project Management Certificate (IT Professionals) Project Management Certificate (IT Professionals) Whether your field is architecture or information technology, successful planning involves a carefully crafted set of steps to planned and measurable goals.

More information

Governance as Leadership: Reframing the Work of the Nonprofit Board

Governance as Leadership: Reframing the Work of the Nonprofit Board Governance as Leadership: Reframing the Work of the Nonprofit Board This document presents a summary of Governance as Leadership: Reframing the Work of the Nonprofit Board, a seminar sponsored by The Pew

More information

Why Your Job Search Isn t Working

Why Your Job Search Isn t Working Why Your Job Search Isn t Working 6 mistakes you re probably making and how to fix them I t s easy to think that your lack of success in finding a new job has nothing to do with you. After all, this is

More information

Excerpt from. Introduction to Auto Repair

Excerpt from. Introduction to Auto Repair Excerpt from Introduction to Auto Repair iii Preview The following is a sample excerpt from a study unit converted into the Adobe Acrobat format. A sample online exam is available for this excerpt. The

More information

Charles Bolden, NASA Administrator. Mount Vernon High School Commencement. Alexandria, VA. June 20, 2014

Charles Bolden, NASA Administrator. Mount Vernon High School Commencement. Alexandria, VA. June 20, 2014 Charles Bolden, NASA Administrator Mount Vernon High School Commencement Alexandria, VA June 20, 2014 Thank you, Anwar Muhammad for that gracious introduction and for your outstanding success as a student

More information

The growing importance of EPMO (Enterprise Project Management Office) in today s organizations

The growing importance of EPMO (Enterprise Project Management Office) in today s organizations The growing importance of EPMO (Enterprise Project Management Office) in today s organizations Abstract: This paper discusses the growing importance of Enterprise PMO in organizations. The paper highlights

More information

Course Descriptions for the Business Management Program

Course Descriptions for the Business Management Program Course Descriptions for the Business Management Program Upon completion of two quarters, students will earn a Professional Certificate in Business Management with a specialization in a chosen area: HR,

More information

2015 Presentation Catalog

2015 Presentation Catalog 2015 Presentation Catalog Pam Nintrup, PMP, CSSMBB, CPC Project and Process Professionals, LLC pnintrup@ppprofs.com 513-519-1392 Page 2 of 16 Table of Contents Art of Project Management... 5 Building Better

More information

pm4dev, 2007 management for development series Introduction to Project Management PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS

pm4dev, 2007 management for development series Introduction to Project Management PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS pm4dev, 2007 management for development series Introduction to Project Management PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS A methodology to manage

More information

Developing Great Frontline Sales Managers: Four Key Sales Management Abilities

Developing Great Frontline Sales Managers: Four Key Sales Management Abilities W H I T E P A P E R Developing Great Frontline Sales Managers: Four Key Sales Management Abilities Why Sales Managers Need Management Training How does a sales manager learn how to manage a sales team?

More information

The evolution. of the IT manager

The evolution. of the IT manager The evolution of the IT manager The move to service management Executives are turning more and more to IT to help their business swiftly adapt its processes to accommodate changing market conditions. Within

More information

Graph Analysis and Visualization

Graph Analysis and Visualization Graph Analysis and Visualization Graph Analysis and Visualization DISCOVERING BUSINESS OPPORTUNITY IN LINKED DATA Richard Brath David Jonker Graph Analysis and Visualization: Discovering Business Opportunity

More information

FORGE A PERSONAL CONNECTION

FORGE A PERSONAL CONNECTION ONLINE REPORT SPONSORED BY: SNAPSHOT: FORGE A PERSONAL CONNECTION EMPLOY CRM IN HIGHER EDUCATION TO STREAMLINE AND SOLIDIFY STUDENT RECRUITING AND RETENTION. INSIDE P2 DEPLOY AN INTEGRATED CRM SYSTEM P3

More information

Improving on a Good Idea from Employee Survey to Measurecom tm

Improving on a Good Idea from Employee Survey to Measurecom tm Improving on a Good Idea from Employee Survey to Measurecom tm Theresa M. Welbourne, Ph.D. Associate Professor of Organization Behavior and Human Resource Management University of Michigan Business School

More information

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices CRM Expert Advisor White Paper 3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices Ten years ago, when CRM was nascent in the market, companies believed the technology alone

More information

COVERS ALL TOPICS IN LEVEL I CFA EXAM REVIEW CFA LEVEL I FORMULA SHEETS

COVERS ALL TOPICS IN LEVEL I CFA EXAM REVIEW CFA LEVEL I FORMULA SHEETS 2016 CFA EXAM REVIEW COVERS ALL TOPICS IN LEVEL I LEVEL I CFA FORMULA SHEETS Copyright 2016 by John Wiley & Sons, Inc. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published

More information

In this chapter we explore a concept and a practice that has grown

In this chapter we explore a concept and a practice that has grown 11 Chapter Project Management In this chapter we explore a concept and a practice that has grown in importance as organizations have become more complex and are continuously evolving and implementing new

More information

ARCHITECTING THE CLOUD

ARCHITECTING THE CLOUD ARCHITECTING THE CLOUD Founded in 1807, John Wiley & Sons is the oldest independent publishing company in the United States. With offices in North America, Europe, Asia, and Australia, Wiley is globally

More information

Project Management in the Information Technology Industry

Project Management in the Information Technology Industry Project Management in the Information Technology Industry MASTER OF SCIENCE IN MANAGEMENT OF PROJECTS AND PROGRAMS Rabb School of Continuing Studies Division of Graduate Professional Studies Brandeis University

More information

Hiring a Website Developer What You Should Know Beforehand

Hiring a Website Developer What You Should Know Beforehand Hiring a Website Developer What You Should Know Beforehand By Christiana Augustine Copyright 2014 Augustine Business Solutions http://www.augenterprise.com 1-760-304-2218 Legal Information The Publisher

More information

7 must-answer questions

7 must-answer questions 7 must-answer questions The SAP Center of Excellence A practical guide for leaders setting a strategy for an SAP COE 1 Good question(s) For organizations with large SAP investments already in place, or

More information

To succeed financially as independent information professionals (IIPs),

To succeed financially as independent information professionals (IIPs), 21 PART I The IIP and the Small Business High Tech Client by Jane John, Jocelyn Sheppard and Jan Knight To succeed financially as independent information professionals (IIPs), we need clients who recognize

More information

Recruitment and Selection

Recruitment and Selection Recruitment and Selection The recruitment and selection belongs to value added HR Processes. The recruitment is about: the ability of the organization to source new employees, to keep the organization

More information

White Paper How-to-Guide: Empowering Agents to Excellence in Every Day Moments

White Paper How-to-Guide: Empowering Agents to Excellence in Every Day Moments White Paper How-to-Guide: Empowering Agents to Excellence in Every Day Moments A Continuous Improvement Process for Sustainable Customer Satisfaction February 2014 EXCELLENCE IN CUSTOMER EXPERIENCE EVERY

More information

Career Guide. Supply Chain Management. A University of San Francisco Online White Paper 855-300-1476

Career Guide. Supply Chain Management. A University of San Francisco Online White Paper 855-300-1476 Supply Chain Management Career Guide A University of San Francisco Online White Paper 1 Your supply chain can be as simple or as complex as your business demands, but it is critical because it essentially

More information

GROW. From Intuit QuickBooks to Microsoft Dynamics GP: A move that makes sense for growing businesses

GROW. From Intuit QuickBooks to Microsoft Dynamics GP: A move that makes sense for growing businesses GROW From Intuit QuickBooks to Microsoft Dynamics GP: A move that makes sense for growing businesses QuickBooks has basic accounting functions, but what Microsoft Dynamics GP offers is the ability to stay

More information

Welcome to the Science of Management Consulting. Careers for Experienced Professionals

Welcome to the Science of Management Consulting. Careers for Experienced Professionals Welcome to the Science of Management Consulting Careers for Experienced Professionals Exploring a new world of possibilities Welcome to the Science of Management Consulting Experienced Professional Management

More information

Protecting Data with a Unified Platform

Protecting Data with a Unified Platform Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

More information

Steps to Migrating to a Private Cloud

Steps to Migrating to a Private Cloud Deploying and Managing Private Clouds The Essentials Series Steps to Migrating to a Private Cloud sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime

More information

A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE

A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE PMI Standards Committee William R. Duncan, Director of Standards Project Management Institute 130 South State Road Upper Darby, PA 19082 USA Library

More information

THE WBS - WORTH A SECOND LOOK

THE WBS - WORTH A SECOND LOOK 1 THE WBS - WORTH A SECOND LOOK DENNIS P. MILLER, PMP Slide One: Title: The WBS -- Worth a Second Look Speaker: Dennis P. Miller, PMP The Work Breakdown Structure (WBS) is consider by many project managers

More information

Replication and Recovery Management Solutions

Replication and Recovery Management Solutions The Essentials Series: Virtualization and Disaster Recovery Replication and Recovery Management Solutions sponsored by by J. Peter Bruzzese Re plication and Recovery Management Solutions... 1 Pricing Models

More information

How Traditional Physical Backup Imaging Technology Fits Into a Virtual Backup Solution

How Traditional Physical Backup Imaging Technology Fits Into a Virtual Backup Solution Virtualization Backup and Recovery Solutions for the SMB Market The Essentials Series How Traditional Physical Backup Imaging Technology Fits Into a Virtual Backup Solution sponsored by Introduction to

More information

15 Principles of Project Management Success

15 Principles of Project Management Success 15 Principles of Project Management Success Project management knowledge, tools and processes are not enough to make your project succeed. You need to get away from your desk and get your hands dirty.

More information

WHITE PAPER: How to Tackle Industry Challenges?

WHITE PAPER: How to Tackle Industry Challenges? WHITE PAPER: How to Tackle Industry Challenges? Introduction Human Resources (HR) teams came into existence, during the industrial revolution, for the purpose of manpower planning. HR professionals have

More information

Business Administration Certificate Program

Business Administration Certificate Program Business and Management Business Administration Certificate Program extension.uci.edu/busadmin University of California, Irvine Extension s professional certificate and specialized studies Improve Your

More information

pm4dev, 2007 management for development series The Project Management Processes PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS

pm4dev, 2007 management for development series The Project Management Processes PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS pm4dev, 2007 management for development series The Project Management Processes PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS A methodology to manage

More information

Leading Positive Performance: A Conversation about Appreciative Leadership. Diana Whitney, Phd, Amanda Trosten-Bloom and Kae Rader

Leading Positive Performance: A Conversation about Appreciative Leadership. Diana Whitney, Phd, Amanda Trosten-Bloom and Kae Rader Leading Positive Performance: A Conversation about Appreciative Leadership Diana Whitney, Phd, Amanda Trosten-Bloom and Kae Rader This is a preprint of an article published in Performance Improvement journal,

More information

INFORMATION CONNECTED

INFORMATION CONNECTED INFORMATION CONNECTED Business Solutions for the Utilities Industry Primavera Project Portfolio Management Solutions Achieve Operational Excellence with Robust Project Portfolio Management Solutions The

More information

Leadership Development Catalogue

Leadership Development Catalogue The TrainingFolks Approach The importance of superior management, leadership and interpersonal skills are critical to both individual and organizational success. It is also critical to apply these skills

More information

How leadership must change to meet the future*

How leadership must change to meet the future* How leadership must change to meet the future* Table of contents Situation p. 2 Globalization is rapidly redefining today s business environment. Significant strategic shifts are transforming the playing

More information

H E C T O R M E D I N A G L O B AL M B A C O M M E N C E M E N T AD D R E S S Scottsdale, AZ, July 21, 2006

H E C T O R M E D I N A G L O B AL M B A C O M M E N C E M E N T AD D R E S S Scottsdale, AZ, July 21, 2006 H E C T O R M E D I N A G L O B AL M B A C O M M E N C E M E N T AD D R E S S Scottsdale, AZ, July 21, 2006 Thank you very much for your kind words, Rafael. President Cabrera, Thunderbird and Tec de Monterrey

More information

EXECUTIVE BEHAVIORAL INTERVIEW GUIDE

EXECUTIVE BEHAVIORAL INTERVIEW GUIDE EXECUTIVE BEHAVIORAL INTERVIEW GUIDE INTERVIEW GUIDE INSTRUCTIONS: This Interview Guide is intended to help hiring executives conduct behavioral interviews for executive classifications covered by the

More information

The New War for Talent in Analytics and Marketing Services

The New War for Talent in Analytics and Marketing Services The New War for Talent in Analytics and Marketing Services The analytics and marketing services sector is experiencing explosive growth. Influenced by major trends such as big data, digital and data-centric

More information

Developing a Backup Strategy for Hybrid Physical and Virtual Infrastructures

Developing a Backup Strategy for Hybrid Physical and Virtual Infrastructures Virtualization Backup and Recovery Solutions for the SMB Market The Essentials Series Developing a Backup Strategy for Hybrid Physical and Virtual Infrastructures sponsored by Introduction to Realtime

More information

The Change Management Community of Practice:

The Change Management Community of Practice: By Bill Wilder, Director, Life Cycle Institute Life Cycle Engineering 2013 www.lce.com Success at last! The new employee self-service module has finally been implemented - on the third try. The promised

More information

15 Most Typically Used Interview Questions and Answers

15 Most Typically Used Interview Questions and Answers 15 Most Typically Used Interview Questions and Answers According to the reports of job seekers, made from thousands of job interviews, done at 97 big companies in the United States, we selected the 15

More information

Business Analyst Position Description

Business Analyst Position Description Analyst Position Description September 4, 2015 Analysis Position Description September 4, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...

More information

PMO Director. PMO Director

PMO Director. PMO Director PMO Director It s about you Are you curious about how individual projects further a company s strategy? Can you think at the macro level across broad groups of people and services? Do you have an eye for

More information

Everything You MUST Know. Before Hiring a Personal Injury Lawyer!

Everything You MUST Know. Before Hiring a Personal Injury Lawyer! Everything You MUST Know Before Hiring a Personal Injury Lawyer! You Do NOT Have the Right to Reprint or Resell this Report! You Also MAY NOT Give Away, Sell or Share the Content Herein If you obtained

More information

Leadership. D e v e l o p m e n t Your Guide to Starting a Program

Leadership. D e v e l o p m e n t Your Guide to Starting a Program Leadership D e v e l o p m e n t Your Guide to Starting a Program This publication is produced by the Leadership Education and Training Division of Rotary International. If you have questions or comments,

More information

Collaborative and Agile Project Management

Collaborative and Agile Project Management Collaborative and Agile Project Management The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

More information

Executive Leadership. The Chief Medical Information Officer and Beyond

Executive Leadership. The Chief Medical Information Officer and Beyond Executive Leadership The Chief Medical Information Officer and Beyond The CMIO position got its start in marketing the value of clinical systems, but the role is now more than that and is a key force moving

More information

Why Your Strategy Isn t Working

Why Your Strategy Isn t Working Published in Business Strategy November 2011 Why Your Strategy Isn t Working By Gary Getz and Joe Lee Setting the company or business unit s strategy has always been one of the most important jobs for

More information

Change Management in Higher Education: Using Model and Design Thinking to Develop Ideas that Work for your Institution

Change Management in Higher Education: Using Model and Design Thinking to Develop Ideas that Work for your Institution Change Management in Higher Education: Using Model and Design Thinking to Develop Ideas that Work for your Institution By Michael P. Meotti Ed Policy Group Introduction Change and innovation are hot topics

More information

ORGANIZATIONAL CHANGE MANAGEMENT REPORT

ORGANIZATIONAL CHANGE MANAGEMENT REPORT ORGANIZATIONAL CHANGE MANAGEMENT REPORT Copyright 2013 Panorama Consulting Solutions. All Rights Reserved. 720.515.1377 Panorama-Consulting.com Introduction Panorama Consulting Solutions has been conducting

More information

The Future of Census Bureau Operations

The Future of Census Bureau Operations The Future of Census Bureau Operations Version 1.0 April 25, 2013 The Future of Census Bureau Operations Page ii [This page intentionally left blank] The Future of Census Bureau Operations Page iii Document

More information

Praise for Agile Contracts

Praise for Agile Contracts Agile Contracts Praise for Agile Contracts Agile development is starting to become popular in Japan, though Japanese companies have used all in one contracts for the last three decades. In this movement,

More information

TABLE OF CONTENTS... 1 ACKNOWLEDGEMENTS... 2 INTRODUCTION... 3 BACKGROUND... 3 MBA CAREER LADDER OVERVIEW... 4 BENEFITS TO MBAS AND EMPLOYERS...

TABLE OF CONTENTS... 1 ACKNOWLEDGEMENTS... 2 INTRODUCTION... 3 BACKGROUND... 3 MBA CAREER LADDER OVERVIEW... 4 BENEFITS TO MBAS AND EMPLOYERS... MBA Career Ladder Table of Contents TABLE OF CONTENTS... 1 ACKNOWLEDGEMENTS... 2 INTRODUCTION... 3 BACKGROUND... 3 MBA CAREER LADDER OVERVIEW... 4 BENEFITS TO MBAS AND EMPLOYERS... 5 BENEFITS TO MBAS...

More information

CRUSH WHITE PAPER HOW TO BUILD A KILLER STRATEGIC ACCOUNT PLAN. The guide every salesperson needs to read before creating a strategic account plan.

CRUSH WHITE PAPER HOW TO BUILD A KILLER STRATEGIC ACCOUNT PLAN. The guide every salesperson needs to read before creating a strategic account plan. CRUSH WHITE PAPER HOW TO BUILD A KILLER STRATEGIC ACCOUNT PLAN The guide every salesperson needs to read before creating a strategic account plan. CRUSH PAPER: HOW TO BUILD A KILLER STRATEGIC ACCOUNT PLAN!!

More information

Successful EHR Change Management

Successful EHR Change Management Successful EHR Change Management Roles and responsibilities White paper Table of contents Executive summary... 2 Introduction... 3 Never underestimate the power of the people... 3 People... 4 From resisting

More information

Sample Document. Onboarding: The Essential Rules For A Successful Onboarding Program. Student Manual. www.catraining.co.uk

Sample Document. Onboarding: The Essential Rules For A Successful Onboarding Program. Student Manual. www.catraining.co.uk The Essential Rules For A Successful Onboarding Program Tel: 020 7920 9500 Onboarding: The Essential Rules For A Successful Onboarding Program www.catraining.co.uk Student Manual Copyright 2014 Charis

More information

Center for Effective Organizations

Center for Effective Organizations Center for Effective Organizations WHAT MAKES HR A STRATEGIC PARTNER? CEO PUBLICATION G 09-01 (555) EDWARD E. LAWLER III Center for Effective Organizations Marshall School of Business University of Southern

More information

NICK SMITH AND ROBERT WOLLAN WITH CATHERINE ZHOU. John Wiley & Sons, Inc.

NICK SMITH AND ROBERT WOLLAN WITH CATHERINE ZHOU. John Wiley & Sons, Inc. NICK SMITH AND ROBERT WOLLAN WITH CATHERINE ZHOU John Wiley & Sons, Inc. Copyright # 2011 by Accenture, LLP. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously

More information

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective WHITE PAPER OCTOBER 2014 Unified Monitoring A Business Perspective 2 WHITE PAPER: UNIFIED MONITORING ca.com Table of Contents Introduction 3 Section 1: Today s Emerging Computing Environments 4 Section

More information

SVIM E-JOURNAL OF APPLIED MANAGEMENT VOL-II, ISSUE- I, APRIL 2014, ISSN NO-2321-2535

SVIM E-JOURNAL OF APPLIED MANAGEMENT VOL-II, ISSUE- I, APRIL 2014, ISSN NO-2321-2535 The Program Management Office. Establishing, Managing and Growing the value of a PMO. Author: Craig J Letavec, PMP. Publisher: J. Ross Publishing, 2006. Pages: 388. ISBN 1-932159-59-2 Dr. Manasranjan Dashmishra

More information

Share the webinar Ask a question Votes (polling questions) Rate (before you leave) Attachments (you can download today s presentation)

Share the webinar Ask a question Votes (polling questions) Rate (before you leave) Attachments (you can download today s presentation) Data Center Migration Primer Mark Smith Wednesday, June 27, 2012 General Information Share the webinar Ask a question Votes (polling questions) Rate (before you leave) Attachments (you can download today

More information

The Journey Starts Now

The Journey Starts Now The Journey Starts Now Inspiring Business Excellence Thought Leaders - Educators - Coaches - Mentors Lean On Us Practical experience Willing to get their hands dirty This is how clients describe Oliver

More information

Procurement must be more than just cost cutting

Procurement must be more than just cost cutting Procurement must be more than just cost cutting In today s challenging environment, aggressive cost control has become a common theme in the pharmaceutical industry. It became fashionable later than in

More information

The Project Management Course Using Microsoft Project Workshop

The Project Management Course Using Microsoft Project Workshop The Project Management Course Using Microsoft Project Workshop Study practical and effective management techniques for the successful execution of any project. The Project Management 3-day course teaches

More information

Programming Interviews Exposed: Secrets to Landing Your Next Job

Programming Interviews Exposed: Secrets to Landing Your Next Job Programming Interviews Exposed: Secrets to Landing Your Next Job Preface.... xxv Introduction....xxix Chapter 1 Before the Search... 1 Chapter 2 The Job Application Process....9 Chapter 3 Approaches to

More information

Training Programs for Enterprise-Wide Change

Training Programs for Enterprise-Wide Change Training Programs for Enterprise-Wide Change Top Five Requirements for Programs that Deliver Prepared by VisionCor, Inc. 1 Contents Summary... 3 Before We Get Started... 3 Program Principles... 4 Business

More information

INTEGRATED SALES LEADERSHIP

INTEGRATED SALES LEADERSHIP WILSON LEARNING'S POINT-OF-VIEW ON SALES LEADERSHIP MANAGING THE PROCESS, LEADING THE PEOPLE POSITION PAPER It is an all-too-common story: a top-flight salesperson is promoted to sales manager. The organization

More information

Three Attributes of Every Successful Merchant Services Program-20140604 1602-1

Three Attributes of Every Successful Merchant Services Program-20140604 1602-1 Three Attributes of Every Successful Merchant Services Program-20140604 1602-1 [Start of recorded material] [Starts Mid Sentence] thank everyone that s joined the call today. I know everybody is busy with

More information

PROJECT MANAGEMENT METRICS, KPIs, AND DASHBOARDS A Guide to Measuring and Monitoring Project Performance

PROJECT MANAGEMENT METRICS, KPIs, AND DASHBOARDS A Guide to Measuring and Monitoring Project Performance PROJECT MANAGEMENT METRICS, KPIs, AND DASHBOARDS A Guide to Measuring and Monitoring Project Performance Second Edition Harold Kerzner, Ph.D. Sr. Executive Director for Project Management The International

More information

Business Products Giant Implements PROS Big Data Solutions to Outperform

Business Products Giant Implements PROS Big Data Solutions to Outperform Customer Success Study Business Products Giant Implements PROS Big Data Solutions to Outperform Unlock Your Data Unleash Your Sales Executive SUMMARY COMPANY Multi-billion dollar business products wholesaler

More information

Process Compliance to Business Excellence A Journey

Process Compliance to Business Excellence A Journey Process Compliance to Business Excellence A Journey November 2010 This paper discusses the approach to Quality in India s BPO s from the inception years to the current scenario and also offers an insight

More information

CIAC CALL CENTER MANAGEMENT COMPETENCIES

CIAC CALL CENTER MANAGEMENT COMPETENCIES CIAC CALL CENTER MANAGEMENT COMPETENCIES CIAC-Certified Operations Manager (CCOM) These competencies represent the knowledge, skill, and behavioral requirements for professionals pursuing certification

More information

Best Practices Statement Project Management. Best Practices for Managing State Information Technology Projects

Best Practices Statement Project Management. Best Practices for Managing State Information Technology Projects State of Arkansas Office of Information Technology 124 W. Capitol Ave. Suite 990 Little Rock, AR 72201 501.682.4300 Voice 501.682.4020 Fax http://www.cio.arkansas.gov/techarch Best Practices Statement

More information

A Guide to Developing a Workflow System for Your Financial Advisory Firm

A Guide to Developing a Workflow System for Your Financial Advisory Firm A Guide to Developing a Workflow System for Your Financial Advisory Firm A financial advisory firm cannot deliver a high level of service to its clients efficiently and profitably without a workflow system

More information

Freelance Partnerships That Work. Online freelancing marketplace Professional freelancing network Collaboration platform

Freelance Partnerships That Work. Online freelancing marketplace Professional freelancing network Collaboration platform Freelance Partnerships That Work Online freelancing marketplace Professional freelancing network Collaboration platform More than 80% of large corporations say they are planning to substantially increase

More information