Advanced SOA and data integration. Michael Herr SENACOR Technologies

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1 Advanced SOA and data integration ichael Herr SENACOR Technologies

2 Agenda Introduction: Advanced SOA Enterprise Architecture and SOA imensions of SOA Technical implementation of SOA Including Including data data integration integration age 1

3 Advanced SOA Agility of enterprise IT EA SOA 2.0 SOA Source: Gartner SOA (1.0) + EventrivenArchitecture = Advanced SOA (SOA 2.0) Loosely Coupled Services SOA anagement SOA Service ortfolio SOA Service esign SOA Repository/Registry SOA Governance odel SOA eta model rerequisite SOA 1.0 Complex Event rocessing anagement of SOA Services olicies & Semantic Are you ready for it? age 2

4 False Friend #1: SOA-ize classical interfaces Web Services Standards for peer-to-peer interfaces Numerousness enterprise services No reusability No service management age 3

5 age 4 False Friend #2: From process to service Strategie - und Angebotsentwicklung Angebotskommunikation Kundengewinnung und - bindung Leistungserbringung Kundenservice Inform ationss ystem rief/frac ht T ransport IS /F T S t e u e r u n g s t o o l E x p r e s s L o g is t ik N e tz ( E L N ) S T E L N T r a n s p o r tp l a n u n g s t o o l fü r is p o n e n t e n S T E L N - IS O S o ft w a r e f ü r R e k l a m a ti o n s m a n a g e m e n t (S o rry! C la s s ic ) S o rry! os tleitd ate n Integ ratio n O IN T O I N T E m p f ä n g e r d a t e n f ü r o s tf a c h, G r o ß e m p f ä n g e r, A k t io n s e m p f ä n g e r, U m r o u tu n g V e rtrie b e w e r t u n g v o n o te n t i a l e n v o n a ß n a h m e n u n d r o f it a b i l it ä t v o n S e g m e n t e n C E S S ( C u s t o m e r E q u it y S u p p o r t S y s t e m ) C ustom er E quity S upport S ystem offline V ersion C E SS light l a n u n g s t o o l z u m V e r s a n d v o n I n f o p o s t Infopost anager A u t h e n ti fi z i e r u n g d e r K u n d e n i n e in e m V irtu e lle n R a th a u s ü rg e r-s e rv ice K u n d e n s o f t w a r e z u r a u to m a ti s i e r t e n o r t o e r - m itt lu n g fü r V - f r e i g e m a c h t e S e n d u n g e n a ilo p ti m iz e r a l e t te n L o g i s ti k In fo r m a ti o n s s y s te m A L IS l a n u n g u. R e a li s ie r u n g v o n V e r t e il a k ti o n e n r o s p e k t s e r v i c e O n li n e l a n u n g u. R e a l i s i e r u n g v o n V e r t e il a k t i o n e n r o s p e k ts e r v ic e O n lin e okum entenservice O nline In te r n e t- A n w e n d u n g z u r E r s te l l u n g v o n i n d i v i d e l l e n r i e f e n u. r ie fp a p i e r riefeschreiben.de E xtra n et/intern et F ron te n d fü r K e y A c c o u n ts u. G e s c h ä f ts k u n d e n ialog gelb/forum gelb K undenportal U m zugss ervic e online U m z u g O n lin e C - F r a n k ie r u n g m it e le k t r o n is c h e n r i e f m a r k e n S t a m p IT A nnahm esystem V -Freim achung m ittels E I V -F reim a c h u ng E I E lectronic C om m erce für ralinés ost e C - ralin és - o st V i r tu e l l e s o r to k o n t o d e r C - F r a n k i e r k u n d e n o s t a g e o i n t r o L o g is t ik L e t te r s h o p S o f tw a r e z u r S e n d u n g s e i n l i e f e r u n g rolog G r o ß k u n d e n s o f t w a r e z u r E r s te ll u n g u. E i n l i e f e r u n g v o n Z A System lösung ZA Integration System e A uslieferung o b i l e a t e n e r f a s s u n g i n d e r V e r b u n d z u s te l l u n g V C om puter T elefonie Integration C T I (IIntegrationsvorhab en Fram ew ork 1.6) SN L K T-A uskunftsystem e r i e fk a s t e n in f o r m a t i o n s s y s te m b e i d e r S N L K T ri e f k a s t e n a u s k u n ft W e b - b a s i e r t e A u s k ü n fte a u s I N A IN A -W e b I n te r n e z u r b e tr i e b l ic h e n S t e u e r u n g ; z.. A u s f ä l l e v. T e c h n i k u. e r s o n a l roblem datenbank F i l i a li n f o r m a t i o n s s y s te m b e i d e r S N L K T Filialauskunft Z u s a tz i n f o r m a ti o n ü b e r S e n d u n g e n ZinS T o o l z u r K r ä ft e g r u p p e n b i ld u n g in d e r ersonalzeitw irtschaft K G V e r k e h r s m e n g e n in t e g r a t i o n in d e r rie fz u s te llu n g V I Z A nalyse kritischer Z ustellm engen A K Z r ie f In te g r ie r te a t e n b a n k i O p ti m i e r u n g, l a n u n g u. S im ulation O U S r i e f e r s o n a lz e itw irts c h a ft i n d e r fz u s t. n e u I IS N e u G e o in f o r m a ti o n s s y s t e m G e o R o u t e G IS G eor oute u n d e s d a t e n b e s t a n d G a n g fo l g e m a n a g e r ; S t e u e r u n g d e r G a n g f o l g e s o r t i e r m a s c h i n e n G F S t a n d o r to p t im i e r u n g s t o o l S T A T O S icherungss ystem für riefzustellw ag en S e c u ri ty IT - g e s tü t z t e s N a c h s e n d e - u. L a g e r s y s t e m IN A e n g e n - S i m u l a t i o n s t o o l fü r d i e S ta t i o n ä r e e a r b e it u n g Z- engenvorankündigung Is t - Z e it E r f a s s u n g i n d e r Z u s t e ll u n g IZ E -Z Z e it w ir ts c h fts s y s t e m f ü r r i e f/ V e r b u n d z u s te ll u n g IT -g e s tü tz te s e m e s s u n g s u. In fo r m a tio n s s y s te m I IS A u s w e r tu n g s t o o l fü r I IS a t e n O T I U S N a c h a d r e s s i e r e n n v o n S e n d u n g e n m i t A n s c h r ift e n m ä n g e l n S A - I n la n d I m a g e a n a g e m e n t o d u l I e tr i e b s d a t e n e r f a s s u n g E Z e n tr a le s A n s c h r i ft e n C l e a r i n g ZAC V e r s i o n s m g m t i n A n l a g e n d e r r i e f s o r ti e r u n g V I R I S S ystem zur rozesskostenberec hnung S T E L N - K IT System zur Ist- aten E rfassung ep ot S T E L N - I E etriebssteuerung S t e tr ie b s p l a n u n g N e tz p l a n u n g N N e tz s t e u e r u n g N S t Z e n t r a l e N i e d e r l a s s u n g s d a te n b a n k ZStO - K a s te n l e e r u n g s K o n tr o l ls y s t e m K A L K Inform ationss ystem K ennzahlen T ransport Kennzahlen Transport Z e n tr a l e S t a n d o r td a t e n b a n k Z N L - r i e f k a s t e n S t a n d o r t o p tim ie r u n g S t O F u h r p a r k m a n a g e m e n t F A u s w e r t u n g v o n ia g r a m m s c h e i b e n K I S C A N Internet lattform zur V ergab e von T r a n s p o r tl e i s tu n g e n W W W. o r ti v a s.d e a t e n b a n k A n w e n d u n g K u n d e n s e r v i c e S ystem zur Abw icklung von H IN + W EG A K S Q ualitätsorientiertes N achforschung u. E rsatzverfahren Q N E R e k l a m a t io n s m a n a g e m e n t a t e n b a n k R E A C - ro g ra m m z u r A u s w e rtu n g v o n Z e i ta u f n a h m e n I A S -W I N r o g r a m m f ü r V I R IS T e s ta d r e s s e n r o V i t a o d u la r e s V e r s i o n s m a n a g e m e n t f ü r riefs ortierd aten o V e In te r n e tb a s i e r t e r L e tt e r s h o p ailing factory O n l i n e E r s te l lu n g u n d V e r s a n d v o n o s tk a r te n Funcard W e b s it e d e r r in tc o m e ost classic K u n d e n k a r t e ; A u t h e n ti fi z i e r u n g v. K u n d e n u. A u s w e r t u n g v o n K u n d e n d a t e n ; C a r d a n a g e m e n t S y s t e m C S G e s c h ä ft s k u n d e n S e s s i o n s d a t e n b a n k G K S - O n l i n e H e r s t e ll u n g v o n h o c h w e r t ig e n r u c k e r z e u g n i s s e n ; r i n t o n e m a n d o l a n u n g s t o o l z u m V e r s a n d v o n W S p e z o stw u rf S p e zia l O n lin e r e s s e d is tr ib u ti o n auf as is eines S A R 3 S ystem s r F a k tu r a u n d R e p o r t i n g f ü r r e s s e p o s t S A /S R 3 S y s te m I n fo r m a t i o n /H i lf e b e i d e r E i n li e f e r u n g v o n r S e n d u n g e n Intranet r S W z u r E r s t e l l u n g v o n E in l i e f e r u n g s l is t e n fü r E i n s c h r e ib e n u n d N a c h n a h m e s e n d u n g e n O S T K I T A uftragsm anagem ent T o o l z u r S tr a t e g i e e n tw i c k l u n g u n d a r k t a n a l y s e S im ulationstool reis/ rodukt V e r k n ü p f u n g v o n C o d e - A n s c h r i fte n m it ta ts ä c h lic h e n A n s c h r ifte n C h i f fr e - S e r v ic e arketing Inform ationss ystem über die N u t z u n g d e r F r e i m a c h u n g s s y s t e m e F E r f a s s e n u. A u s w e r te n v o n F r e im a c h u n g s k u n d e n F F r o n t e n d E l e k tr o n is c h e a t e n b a n k F r e i m a c h u n g ; A u s w e r t u n g s to o l e F arketing Inform ationss ystem über die N u t z u n g d e r F r e i m a c h u n g s s y s t e m e F E r f a s s e n u. A u s w e r te n v o n F r e im a c h u n g s k u n d e n F F r o n t e n d E l e k tr o n is c h e a t e n b a n k F r e i m a c h u n g ; A u s w e r t u n g s to o l e F Inform ations- u. S teuerungss ystem rief a t e n a u s t a u s c h m i t K u n d e n IS - A T a ta w a r e h o u s e f ü r In f o p o s t, r e s s e p o s t - E n tg e lt s ic h e r u n g Esi Infobase a ta w a r e h o u s e f ü r In f o p o s t, r e s s e p o s t - E n tg e lt s ic h e r u n g Esi Infobase E n tg e lt s ic h e r u n g R is i k o m i n i m i e r u n g E s i- R i m in i E r f a s s u n g d e r A k t i o n e n v o n I n f o p s t E i n li e f e r u n g e n d u r c h K o o p K u n d e n E da K oop-infopost T ransport Inform ations lattform TI S y s t e m z u m N a c h w e i s v o n G e b in d e n, e h ä l te r n R egierungspost Zusam m enführung von aten aus LZ u. ATS L a u f z e itp r ü f u n g e n m it r ü f s e n d u n g e n u n d E m p f a n g s g e r ä t e n L Z L a u fz e itp r ü f u n g e n m i t A n te n n e - T r a n s p o n d e r - S y s t e m A ntenne-transponder-s ystem i n te r a k t i v e s z e n tr a le s T o o l z u r A n g e b o ts k a lk u l a ti o n N e tc a lc E le ktro n is c h e s In foträg er es tells ys tem eift In te rn e t I n te r n e t a u f tr itt d e r e u ts c h e n o s t S ys te m z u r o k u m e n ta tio n a lle r F ahrten m it reisen (Z 16) S R T a t e n v o n e r k u r ü b e r d a s r o d u k t E in k a u f A k tu e ll ündelung H H -W erbung S u c h e u. a r s t e l l u n g v. n a c h z u w e is e n d e n S e n d u n g e n ZL Frontend a t e n b a n k d e r Z L - S e n d u n g e n Z L - S y s t e m a n a g i n g a l l r e l e v a n t ta s k s in h i l a te l y S m a r t h i l I n te r n e t- S h o p u n d F u l fi lm e n t e - F i l h il a te l i e S m a r t h il.c o m S A R 3 E R L a g e r v e r w a l tu n g s S t a n d a r d s o f tw a r e ( L V S ) H E L A S - I I etriebstechnische System e z..... C o m p u t e r T e l e f o n i e In t e g r a t io n C T I F R r o d u k t i o n s p l a n u n g s - u n d S t e u e r u n g s s y s te m S e r s o n a l e in s a t z p l a n u n g S - e r s la n S c h ic h ts te u e r u n g ; V e r k e h rs m e n g e n, r o d u k tiv itä te n S -A ufsichtenapplikation K o r r e k tu r u n p l a u s ib l e r a t e n e i n s c h l. okum entation S - engenkorrekturtool l a n s a m m l u n g s ü b e r n a h m e u. - i n te g r a ti o n S - V I R I S V e r w a l tu n g v o n S t a m m d a t e n, e n u tz e r - v e r w a l tu n g d u r c h S y s te m b e tr e u e r S - A d m in is t ra tio n S - r e i d i m e n s i o n a l e A u s w e r tu n g h is t o r is c h e r S - a t e n H O L O S - a a V e r k ü r z u n g d e r N a c h s e n d e z e i t d u r c h U m r o u t u n g v o n S e n d u n g e n i n n e r h a l b d e s Z - e r e ic h s ZA-N achsendung W e b b a s i e r te W i s s e n s d a t e n b a n k b e i S N L K T C r a i ls h e i m K T -W e b Z e n tr a le r i e f d a te n b a n k Z E R A In t r a n e t V e r z e ic h n is d e r G r o ß a n n a h m e s t e l l e n easy-g ra St e n g e n u n d K o s te n z u r w ir t s c h a f tl ic h e n S t e u e r u n g e K o S S t a ti s ti k r ie fk o m m u n i k a t i o n ( o h n e r in C o m ) ST 204 r o d u k t i o n s p l a n u n g s u n d S t e u e r u n g s s y s te m z e n tr a l e K o m p o n e n te S - Z e n u t z e r v e r w a l tu n g ( V ) z e n t r a l e r i e f d a t e n b a n k Z E R A K e n n z a h l e n s y s t e m r i e f z u r S t e u e r u n g d e r R G u. N L K S IS r e s s e d is tr ib u t i o n ; Q u a l it ä ts d a t e n b a n k r w ird n ac h Z E R A inte griert IS r Inform ations- u. S teuerungss ystem rief Z u s te llu n g w ir d in Z E R A in te g rie rt IS -Z Z e n tr a l e O p e r a t i o n s d a t e n b a n k m it a t e n a u s d e m r o d u k ti o n s p r o z e s s ; S c h w e r p u n k t T r a n s p o r t ZO riefaus w ertungsportal für Z E R A aten im Intran f le g e d e r Z E U ( Z e it u n g s b u n d e ) - a t e i, e n th ä l t d ie S te u e r u n g s i n f o r m a ti o n e n f ü r r e s s e p o s t- versender. Z e u (w ird in O IN T integriert) fl e g e d e r A u s la n d s c o d ie r d a te n A usland arketing und V ertriebs inform ationss ystem A I S e t a i l li e r t e e t r a c h tu n g v o n K u n d e n d a te n A IS C ontroller S ta n d a r d b e r ic h ts w e s e n f ü r A b t/g A IS iscoverer u ltid im e n s io n a le e ric h te fü r s tra te g is c h e Z w e c k e A IS O L A R ec h n erg es tü tzte Id en tifik ation für O bjekte der Z ustellung R I O K u n d e n e s t e l l A n b i n d u n g ; rie flo g is tik im T o p z u s ta n d K u a li tz S i m u l a t i o n s t o o l fü r L a y o u t p l a n u n g v o n Z S Z S L a y o u t W is s e n s t e s t G r o ß a n n a h m e s t e ll e n W issenstest G ras t In fo p o s t S ta tis tik S T T e c h n is c h e s In s ta l th a lt u n g s - l a n u n g s u n d S te u e r u n g s s y s t e m T I S K o s te n - u n d E r g e b n is r e c h n u n g K E R Q u a l it ä t i m r ie f d i e n s t In f o r m a ti o n s s y s t e m Q U I IS G l o b a l u s in e s s S y s te m ; U m s a tz d a t e n v o n G e s c h ä f ts k u n d e n G L O U S S E i n h e it l. K u n d e n r o d u k t N u m m e r E K F i n a n z b u c h h a lt u n g s s y s t e m S A R 2 / 3 Fiu W is s e n s d a t e n b a n k T e c h n i k r i e f W T In tr a n e t R e g i o n a l s te u e r u n g s - u. Inform ation s s ys tem IR IS a ß n a h m e n u. A n w e n d u n g s p l a n u n g f ü r A S 5 c A T o o l z u r U n t e r s tü tz u n g d e r itt e lf r is tp l a n u n g ifri-tool V e r tr a g s m a n a g e m e n t V e a Abrechnungsm anagem ent r o b l e m m a n a g e m e n t b e im H e l p d e s k r i e f /IT W ettbew erber Inform ationssystem W IS Ü b e r g r e if e n d e K u n d e n K o n t a k t h is t o r i e Ü K K H S y s t e m z u r S p e ic h e r u n g v o n In f o r m a ti o n e n ü b e r S e n d u n g e n v o n A l te r n a ti v e n Z u s te l ld i e n s t e n A Z -S endungen R eferenz Inform ationssystem E ndku n d e R IS E l o g i s c h e z e n tr a l e A b la g e fü r e t a i n fo r m a t i o n e n R e p o s i to r y U R I E F In t e g r a t e d T r a n s fo r m a t i o n S e r v i c e IT S S S e r v ic e b a c k b o n e ; i d d l e w a r e Z en trale A dress-q ua lifizie ru n g ZAQ C ustom er enc hm ark C a n a g e m e n t In f o r m a ti o n s s y s t e m ü b e r F i n a n z d a te n ( U r s p r u n g V 6 ) I S - r i e f Ü b e r tr a g u n g v o n a t e n a u s S in Z E R A ( E x tr a k t i o n, T r a n s f o r m a ti o n, L a d e n ) E T L R e m a ilin g In fo rm a tio n s s ys te m ( L a n d A - L a n d - L a n d A ) R e m is A A O r g a n i s a t i o n s - u. e r s o n a l a n a g e m e n t s y s t e m N e u a u s r ic h t u n g O E N Intranet E A K ennzahlen analys e auf asis ( ata E nvelopm ent A nalys is) K e n n z a h le n a n a l y s e r i e f z u s t e l l u n g a u f a s is E A ( ata E nvelopm ent A nalysis) K e Z - A fz K e n n z a h l e n a n a l y s e S o r t i e r z e n tr e n r i e f a u f a s is E A ( a ta E n v e l o p m e n t A n a l y s is ) K e Z -A S ta t. e a rb. S Q L -A b fr a g e to o l fü r IS - A T a te n b a n k E S - r o w s e r e tr i e b s d a t e n z u r S t e u e r u n g d e r V e r t e i l m a s c h i n e n E S T (w ir d in O IN T in te g rie rt) Inform ations - und anagem entkonzept für ostausgab e und Leits ystem e I U L S ( w ir d in O I N T in t e g r ie r t ) f le g e d e r o s tl e it d a te n u n d C o d i e r d a te n e tr ie b L e it z a h le n O rt e S tr a s s e n LO S ( w ir d in O I N T in t e g r ie r t) I m p o r ts c h n itts t e l l e f ü r I IS - a te n, A ufbereitung der aten im Z U Is - E ditor Z U IS S o r t ie r p l a n - E d i to r z u r E r s te l lu n g d e r S o r t i e r p l ä n e S o rtie rplan E d it o r z u r E r s te l l u n g d e r Z i e l e li s t e n a l s G r u n d l a g e f ü r d i e S o r ti e r p l ä n e Zielelisten E in r ic h t u n g d e r U s e r m it Z u w e i s u n g d e r n u tz b a r e n A p p l ik a t i o n e n enutzerverwaltung A p p l i k a ti o n z u m E i n l e s e n d e r a u s V I R I S zentral versandten aten S chnittstelle SN L Z A pplikation zur S uche nach S ortierdaten Applikation LookUp Tool In t e r n e t a t e n b a n k R e k l a m a t io n s m a n a g e m e n t I In t e r n e t a t e n b a n k R e k l a m a t io n s m a n a g e m e n t I K a l k u l a t i o n s to o l z u r E r s te l lu n g v o n A n g e b o t e n U n ik a t R e f e r e n z K u n d e n d a t e n b a s is S ta r tl ö s u n g R K S t a r t R e f e r e n z K u n d e n d a t e n b a s is S ta r tl ö s u n g R K S t a r t a r k t a n a l y s e, K u n d e n k o n ta k te, K u n d e n s t a m m d a t e n, A u ftr a g s v e r w a lt u n g, V e r tr a g s v e r w a lt u n g C A S/A Z-Tool N a c h k a l k u l a ti o n v o n A u ftr ä g e n K alkulationstool a i ls t r e a m I n te g r a t o r, V e r a r b e i tu n g i n t e g r i e r te r K u n d e n d a t e n, A b l ö s u n g v o n A C S S I Q u ittu n g u n d A c c o u n t in g K o m p o n e n t e Q uak r in t C o m F e r t ig u n g s l e i ts t a n d F L S A c c o u n ti n g & i ll i n g, R e c h n u n g s s te l lu n g & R a b a t tb e r e c h n u n g A & r o d u k ti o n s s t e u e r u n g, r o d s ta tu s F L S E A u ftr a g s s t a tis t ik, a s c h i n e n s ta t is t i k F L S /E IS S i m u l a t i o n d e r F l ä c h e n v e r s o r g u n g d u r c h Z Sim ulation Z-N etz rintcom roduktionssystem e S o r t ie r u n g, J o b s p li tt i n g, a t e n a u fb e r e it u n g, e i l a g e n s t e u e r u n g O E N 2 R e S V S t a m m d a te n v e r w a l t u n g, A u ftra g s ve rw a ltu n g Q ualitätssystem R IE F w ird in Z E R A integriert Q S C om puterorientiertes V ertriebsinform ationssystem C o m p u te r A i d e d S e l l i n g C A S / C O V I S K a m p a g n e n u n d A k ti o n s p l a n u n g K am pagnenm anagem ent-tool C A S /C O V IS a n a g e m e n t In fo r m a ti o n s s y s t e m C O V I S I S C A S/C O VIS W ettbw erber Inform ationssystem C O V I S W I S C u s t o m e r S a l e s a n d S u p p o r t S y s t e m fü r F l ä c h e n v e r tr i e b C u S S S C u s to m e r S a l e s a n d S u p p o r t S y s te m f ü r K A C u S S S + V e r tr ie b s s te u e r u n g s c o c k p i t V SC 2000 ro d u k ti n fo r m a tio n s s y s te m ; r o d u k tb a u m R I N S Y V e r tr a g s e r fa s s u n g u n d - a u s w e r tu n g CA S / V ertragsm anagem ent usiness C lub i tg l i e d e r v e r w a l t u n g u n d A k ti o n s p la n u n g F o r u m G e lb arketing und V ertriebsinform ationssystem h i l a t e li e A IS - h ila te lie O ra c le A IS - h ila te lie h ila te lie W H A IS Frontend o w e r l a y v o n C o g n o s O L A S e l e k t io n s t o o l z u r E r s te ll u n g v o n Z. Zielgruppen S i c h t a u f K u n d e n / r o d u k te K unden/roduktinfo l a n u n g /A u s w e r t u n g v o n. a ß n a h m e n arketingplan C rystal R eports/e xcel R eports atam ining -tool zur Kunden analyse S A S E n te rp r i s e in e r arketing und V ertriebsinform ationssystem h i l a t e li e A IS - h ila te lie O ra c le A IS - h ila te lie h ila te lie W H O ra c le A IS - h ila te lie h ila te lie W H A IS Frontend o w e r l a y v o n C o g n o s O L A S e l e k t io n s t o o l z u r E r s te ll u n g v o n Z. Zielgruppen S i c h t a u f K u n d e n / r o d u k te K unden/roduktinfo l a n u n g /A u s w e r t u n g v o n. a ß n a h m e n arketingplan C rystal R eports/e xcel R eports atam ining -tool zur Kunden analyse S A S E n te rp r i s e in e r r o j e k t/s y s te m f ü r n e u e G e n e r a t i o n v o n A F FrankIT e r k u r G e w e r b e k u n d e n d a te n b a n k e rku r-g W K e r k u r G e w e r b e k u n d e n d a te n b a n k e rku r-g W K T & T f ü r S e n d u n g e n m it r i e f z u s a tz l e i s tu n g e n T - Z L r R e k l a m a ti o n s d a t e n b a n k R eklam ations- r R e k l a m a ti o n s d a t e n b a n k R eklam ations- R e k l a m a t i o n s m a n a g e m e n t r e s s e d i s tr i b u t io n S o r r y! r Individual business needs are implemented (as services) without enterprise management Numerousness enterprise services No reusability No service management Individual business needs are implemented (as services) without enterprise management Numerousness enterprise services No reusability No service management rocess Application

6 age 5 Advanced SOA * Source: A lonely SOA Cowboy I guess, that more than 70% of SOA projects will fail* I guess, that more than 70% of SOA projects will fail* Strategie - und Angebotsentwicklung Angebotskommunikation Kundengewinnung und - bindung Leistungserbringung Kundenservice Strategie - und Angebotsentwicklung Angebotskommunikation Kundengewinnung und - bindung Leistungserbringung Kundenservice I nf or m at io ns s yst em r ie f/f r a ch t T ra n sp o rt IS /F T S te u er u ng s to ol E x pr e s s L o g is t ik N e tz ( E L N ) S T E L N T r a ns p or tp la n u ng s to ol fü r is p o n en te n S T E L N - IS O S o ft w a r e fü r R e kl am at ion s m a na g e m en t (Sorry! Clas sic ) S orry! os tleitdaten Integration O IN T O IN T E m pf ä ng e rd a te n fü r o s tfa c h, G r o ß em p f än g er, A k tio n s e m p fä n g er, U m r ou t un g V e r tri e b ew e rt un g v on ot e nt ia le n vo n a ß n a hm en un d ro fit a bi litä t v o n S e g m e nt en C E S S ( C u s t om e r E q u ity S up p or t S y s te m ) C u st om er E qu it y S u pp o rt S yst em of flin e V er si on C ES S lig h t la n u n gs to o l z um V e rs a nd v o n In fo p os t Infopost ana ger A u th e n tif iz ie r u ng d e r K u n d en i n ei ne m V ir tu el le n R a th a u s ürger-s ervice K u nd e n s o ft w a r e z u r a ut om a tis ie rt e n o rt o er - m ittlu n g fü r V - fr eig e m a c h te S en d u n g en a ilo p tim ize r a le tt en L o g is t ik In fo rm a tio n s s y s te m A L IS lan u n g u. R e a lis ier u n g v o n V e r te ila k t io ne n rospektse rvice O n lin e la n u n g u. R ea li s ie r u ng v o n V e rt e ila k ti on e n rospektse rvice O nline o ku m e n te n se rv ic e O n lin e In te rn e t- A n w en d u n g z u r E r s t ell un g v on in di vid e lle n ri ef en u. r ief p ap ie r rie feschreiben.de E x tr an e t/i nt er n et F r o nt en d f ür K ey A c c o u n ts u. G es c h ä ft s k u n d en ia log gelb/f orum gelb K un d e n po r ta l U m z ug s s e r v ic e on li n e U m z u g O n l in e C - F r a nk ie ru n g m it e lek tr o ni sc he n ri ef m ar ke n S ta m p IT A n n ah m e s y s t em V -F r e im a c h u n g m itt els E I V -Freim achung E I E l ec tr on ic C o m m er c e f ü r r ali né s o s t ec- ralinés- ost V irt u ell es or to k on to d e r C -F r a n k ie r k u n d en ostage oint ro L o g is t ik Le tt er s h o p S o ft w a r e z u r S e n d un g s ei nl ief e ru n g rolog G r oß k u n de n s o ft w a r e z u r E r s t ell un g u. E in lie fe r un g v on Z A S y s te m l ö s u n g Z A Integration S yste me A uslieferung ob ile a te n er f as s u n g in d er V er b u n dz us te llu n g V C o m pu t er T e le fo n ie In te g r at ion C T I (I In te gr a tio n s v or h a b en F r a m ew o r k 1.6 ) S N L K T -A u s k u n fts ys te m e r ief k as te n inf or m a tio n ss ys te m b e i d e r S N L K T riefkastenauskunft W e b -b a s ie r te A u s k ü n fte a u s IN A IN A - W e b In t er n e z u r b et ri eb lic h e n S t eu e ru n g ; z.. A u s f ä lle v. T e c h n ik u. er s o n a l roble m datenbank F ili al inf o rm a ti on s s y s te m b e i d e r S N L K T F iliala uskunft Z u s at zin fo r m at io n üb e r S e n d un g e n ZinS T oo l z u r K r äf teg r u pp e n b ild u ng in d er er s o n a lz e it w ir ts c h a ft K G V er k eh r s m e n g en in te g r at ion in d er r ie fz us te llu n g V IZ A na ly se k r itis ch e r Z us te llm e n g en A K Z ri e f In te g ri er te at e nb a n k i O p tim ie r u ng, la n u ng u. S im u la tio n O U S r ie f er s on a lze it w i rt sc ha ft in d er f z u s t. n e u IIS Neu G e o in fo rm at io ns s y s t em G e o R ou te G IS G eorou te un d e s d at e nb e s t a nd G an g fo lg e m a na g e r; S t eu e ru n g d er G a ng f olg e s or tie r m as c hi ne n G F S t an d or t op tim i er u n gs to o l S T A T O S ic he r un g s s y s te m f ür rie fz us te ll w a g e n S e c u ri ty I T -g e s tü tz te s N a c hs e n de - u. L a g er s y s t em IN A e ng e n- S im u la tio n s t oo l fü r di e S ta tio n är e e ar b eit u n g Z- engen vorankün digung Is t-z e it E r fa s s u ng i n d er Z u s t e llu n g IZ E -Z Z e itw ir ts c h fts s y s te m f ü r rie f/ V e rb u n d z u s t ell un g IT - g es tü tz t es em e s s u n gs u. In fo rm a ti on s s y s te m I I S A us w ertungstool für IIS aten O T I U S N a c ha d r es s i er e n n v o n S e n d un g e n m it A n s c h r ifte n m än g e ln S A -Inland Im a g e an a g em en t od u l I et ri eb s da te n e rf as s u n g E Z e n tr al es A ns c h r ift en C le ar in g ZA C V e r s io n s m gm t in A nl ag e n d er ri ef s o rt ier u n g VI R IS S ys te m zu r r o ze ss k os te n be r ec h n un g S T E L N - K IT Sy stem z ur Ist- aten Erfass ung epot S T E L N -I E et rie b s s te u er u n g S t etr ie b s p la n u n g N et z p la n u n g N N et zst e ue r un g N S t Z e n tr a le N ied e r la s s un g s d a te n b an k Z S t O - K as te n le er u n g s K o nt ro lls y s te m K A L K Inf or m a tio n s s y s te m K en n z ah le n T r a ns p or t K ennzahlen Transpo rt Z e n tr a le S t an d or td a te n b an k ZN L- ri ef k a s t en S ta n do r to pt im ie r un g S to F u hr p ar k m an a g em en t F A u s w e rt un g v on i ag r am m s c h e ib e n K IS C A N In te r ne t la tt fo rm z u r V e rg a b e v o n T r an s po r tle is tu n ge n W W W. o rti v a s.d e a te n b an k A n w en d u n g K u n d en s er v i c e Sys tem z u r Ab wick lu ng vo n HIN + W EG A K S Q u a litä ts o ri en ti er te s N a c hf or s c h un g u. Ers atzv erfah ren Q N E R ek la m at io ns m a n ag e m e nt at e nb a n k R E A C-ro gra m m zu r Au s we rtu n g vo n Z eit au f na h m e n I A S -W IN rogram m für VI RIS T es tadress en ro V i ta od u la r es V er s i on s m an a g em en t fü r r ief s o r tie rd a te n o V e I nt er n et b as ie rt er L e tte r s h o p a ilin g fa c to ry O nl in e E r s te ll un g u n d V e rs a n d v o n o s t k a r te n F uncard W e b s it e d e r r in tc o m e ost cla ssic K un d e n k a rt e; A u th e n tif iz i er u ng v. K u nd e n u. A u s w er tu n g v o n K u nd e n da t en ; C a r d an a g em en t S y s te m C S G e s c h äf ts k u n de n S es s i on s da te n b an k G K S - O nli ne H e rs te llu n g v on h o c hw e rt ig en ru c k e rz eu g n is s e n ; r in t on e m a nd o lan u n g s t oo l z u m V e r s a n d v o n W S pe z o s tw u r f S p e z ia l O n l in e r es s ed is tr ib ut io n auf as is eines SA R 3 Sy stem s r F a k tu r a u nd R e p or t ing f ü r re s s e p os t S A /S R 3 S y s te m In fo rm a ti on / H i lfe b e i d e r E in lie f er u ng v o n r S e n d u ng e n In tr a n e t r S W z u r E r s t el lu ng v o n E in li ef er u n gs lis te n fü r Einsc hreiben u n d N a c hn a h m e s e n d un g e n O S T K I T A uftragsm a nagem ent T oo l z u r S tr a te gi e en tw ic k l un g u n d ar k t a na ly s e S im ula tionstool reis/ rodukt V er k nü p fu n g v o n C od e - A n s c h rif te n m it tat s ä c hl ic h e n A n s c h r ifte n C h iffr e -S e r vic e a rk et in g In fo r m at ion s s y s t em üb e r d ie N u tz u ng d e r F r eim ac h un g s s y s te m e F E r f as s e n u. A us w er te n v o n F r e im a c h u n gs k u n d e n F Frontend E le kt r on is ch e at e nb a n k F r e im a ch u n g; Aus wertungs tool e F a rk et in g In fo r m at ion s s y s t em üb e r d ie N u tz u ng d e r F r eim ac h un g s s y s te m e F E r f as s e n u. A us w er te n v o n F r e im a c h u n gs k u n d e n F Frontend E le kt r on is ch e at e nb a n k F r e im a ch u n g; Aus wertungs tool e F Inf or m a tio n s - u. S te u er u n gs s y s t em r ief a te n au s ta u s c h m it K u nd e n IS - A T a ta w ar e h ou s e fü r In fo p os t, re s s e p os t - E n tg el ts ic h e ru n g E si Infobase a ta w ar e h ou s e fü r In fo p os t, re s s e p os t - E n tg el ts ic h e ru n g E si Infobase E nt ge lts ic h er u n g R is ik om in im ie ru n g E s i -R i m i n i E r fa s s u ng d e r A k tio n en v o n In fo p s t E in li ef er u n ge n d ur c h K o op K u nd e n E da K oop-infopost T ra n s p or t In fo rm a ti on s l att fo rm T I S y s te m z um N ac h w e is v on G e b in d en, e h ält er n Regierung spost Z usam m enführung von aten au s L Z u. A T S L a uf z e itp r ü fu ng e n m it r üf s e n d un g e n un d E m pf an g s g e r ät en LZ L au fz e itp rü f un g e n m it A n te nn e - T ra n s p o n de r -S y s te m A ntenne-transpon der-s ystem in te r ak tiv es z e nt ra le s T o ol zu r A n g e bo ts ka lk u la tio n N e tc a lc E le k t r on is c h e s I n fo trä g e r es te ll s y s te m eift In te rn e t In te rn e ta u ftr itt d er e ut s c he n os t S yst em zu r ok um en t at ion al ler F a h rt en m i t r e is e n ( Z 1 6 ) S R T a te n v o n e r k u r üb e r d as r o d uk t E in ka u f A ktu e ll ü ndelung H H-W erbung S u c h e u. a rs te llu n g v. n ac h z u w e is e n d en S en d u n ge n ZL F rontend at en b a n k d e r Z L - S e n du n g en Z L - S ys te m a n ag in g a ll r ele v an t ta sk s in h ila te ly S m a rt h i l I nt er n et- S ho p u n d F u lfilm en t e- F il h ila t el ie S m art hil.com S A R 3 E R L a ge r v e r w a ltu n g s S ta n d ar d s o ft w a r e (L V S ) H E L A S - II etriebstechnische S ystem e z..... C o m pu t er T e le fo n ie In t eg r at io n C T I F R r o d uk ti on s pl an u n gs - u n d S te u er u n gs s y s t em S er s o n a le in s a tz p lan u n g S - e r s la n S c h ic ht s te u er u n g; V er k e h rs m e n ge n, roduktivitäten S -A ufsichtenap plika tion K o rr e k tu r u n pl au s ib ler a te n e in s c h l. o k u m e n ta tio n S - engenkorrekturtool la ns a m m lu n gs ü be r n ah m e u. -in t eg r at ion S - V I R IS V erw altung von Stam m daten, enutz erv e r w a ltu n g d u rc h S y s t em b e tr eu e r S -A d m i n i s t ra ti o n S - re id im e n s ion a le A u s w er tu n g h is t or is c h e r S- aten H O L O S - a a V e rk ü rz un g d e r N a c hs e nd e z eit d ur c h U m r o ut un g v on S e nd u n g en in ne r h alb d e s Z - e r eic h s ZA -Nachsendung W eb b as ie rt e W iss en s d at en b a nk be i S N L K T C r ai lsh e im K T - W e b Z e n tr a le r ie fd at e nb a n k Z E R A In tr an e t V er z ei c h n is d er G r oß a n n ah m e s t e lle n easy-gra S t en g en un d K os te n z ur w irt s c h af tlic h en S te u er u n g e K o S S ta tis tik r ie fk om m un ik at io n ( oh n e r in C om ) S T r od u k t io ns p la n un g s un d S te u er u ng s s y s te m z e nt ra le K om po n e nt e S -Z enutzerverwaltung ( V ) z e n tr a le r ie fd at e nb a n k ZE R A K e nn z ah l en s y s t em r ie f z ur S te u er u n g de r RG u. N L K S I S re s s e d is tr ib u tio n ; Q u a litä ts d at en b a n k r wird nach ZE R A integriert IS r Inform ations- u. Steuerungs s ystem rief Z u st el lu ng w ir d in Z E R A in te gr ie r t IS - Z Z e nt ra le O p er a tio n s d a te n b an k m it a te n a u s d e m r o d uk tio n s p r o z e s s ; S c h w er p u nk t T ra ns p or t ZO riefaus w ertungsportal für ZE RA aten im In tr an e fle g e de r Z E U (Z eit u ng s bu n d e) - a te i, e nt h ält d ie S t e ue r u ng s inf or m a tio n e n fü r r es s e p o s t - ve rs e n de r. Ze u (w ir d in O I N T int eg r ie rt ) f le g e d er A u s la nd s c o d ie rd a te n Au sland ar k et in g un d V er tr ie bs in fo r m at io ns s yst em A I S e ta il lie rt e e tr ac h tu n g v o n K u n d en d a te n A IS C o n tr o lle r S ta n da r db e r ic h ts w es e n fü r A b t/g A IS iscoverer u lti di m en s io n al e e ric h te f ür s t ra te g is c h e Z w ec k e A IS O L A R e c hn e r ge s t üt z t e Id en t ifik at io n fü r O b je kt e de r Z u st el lu ng R IO K u n d en es te ll A n b in d un g ; r ie fl og is tik im T op z us ta n d K u a li tz S im ul at io ns to o l f ür L a y o u tp la n un g v on Z S Z S L a y o u t W is s e ns te s t G r oß a n n ah m e s t e lle n W issenstest G ra S t Infopost Statistik S T 103 T e c h n is c h es In s ta lth a ltu n gs - la n un g s u nd S te u er u ng s s y s t em TI S K os te n - un d E rg e b nis r ec h n un g K E R Qualität im riefdiens t Inform ationss ystem Q U I IS G lo b al u s in es s S y s te m ; U m s at z d a te n v o n G es c h ä ft s k u n d en G L O U S S E in h eit l. K u nd e n r o d uk t N u m m er E K F in a n z b u c h h a ltu n gs s y s t em S A R 2/ 3 Fi u W is s en s da te n b an k T e c h n ik r ief W T In tr an e t R e g io n al s t eu e ru n g s - u. In fo rm at ion s s y s t em IR IS a ß na h m e n u. A nw e n du n g s p la n u ng f ü r A S 5c A T o o l z ur U n te rs tü tz un g d e r itt elf ris tp la n un g i F r i- T o o l V e rt ra g s m a n ag e m e n t Ve a A brechnungsm anagem ent r o b lem m an a g em en t b eim H el pd e s k rie f /IT W ett b ew er b e r In fo rm a ti on s s y s te m W IS Ü b er g re ife n d e K u n d en K o nt ak th is t o rie Ü K K H S ys te m z ur S p eic h er u n g vo n In fo r m at io ne n ü b er S e nd u n g en v o n A lt er n at iv en Z u s te lld ie n s t en AZ -S endungen R e f er e nz In fo r m at io ns s yst em E n d ku n d e R IS E lo g is c h e z e n tr a le A b la g e fü r et a in fo rm a ti on e n R e p o s ito ry U R IE F In te g ra te d T r a ns fo r m at io n S e rv ic e IT S S S e r v ic eb a c k b o n e; id d le w a r e Z e n tr al e A d re ss - Q u a lif izie r u ng ZA Q C us to m e r e nc h m ar k C a n ag e m e nt In fo r m at io ns sy st em üb e r F in an z da te n ( U r s p r u ng V 6 ) IS - ri e f Ü b er tr ag u n g vo n at e n au s S in Z E R A ( E x tr ak tio n, T r a ns fo r m at io n, L ad e n ) E T L R e m a ilin g In f or m a tio n s s y s te m (L a n d A - L an d - L a n d A ) R e m i s A A O r ga n is at io ns - u. e r s o n a l a n ag e m e nt s y s t em N e u a us r ic h tu n g O E N In tr a n e t E A K en n z a h le n an a ly s e a u f as is ( at a E n v e lo p m e nt A n a ly s is ) K e n n z a h len a n a ly s e r ie fz us te llu n g a u f as is E A ( at a E n v e lo p m e nt A na ly s is ) K e Z -A fz K e nn z ah l en a n al y s e S o rt ie rz e nt re n r ie f au f a s is E A ( a ta E nv e lo pm en t A n a ly s is ) K e Z - A S t a t. e a r b. S Q L -A bf r ag et o ol fü r IS - A T at en b a nk E S - r o w s e r etr ie b s d a te n z ur S t e ue r un g d e r V e rt ei lm a s c hi ne n E S T ( w ir d in O IN T in te g ri er t) In fo rm a ti on s - u n d a n ag e m e nt k o n z e p t fü r o s ta u s g a b e u nd L e its y s te m e I U L S (w ir d in O I N T int e gr ie rt ) f le ge d e r o s t le itd a te n u nd C o d ie rd a te n e tri e b L e itz a hl en O r te S t ra s s e n LOS (w ird in O INT integriert) Im p o rt s c hn it ts te lle fü r I I S - a te n, A u fb e r eit un g d e r a te n im Z U Is - E d ito r Z U IS S ortierp la n-e ditor z ur E rs te llu n g d e r Sortierp lä n e S o r tie rp l a n E di to r z u r E rs te llu n g d er Z i el e lis t e n als G ru n d la ge f ü r d ie S or ti er p lä n e Zielelisten E in r ic h t un g d e r U s er m it Z u w ei s u n g d er n u tz ba r en A p p lik a ti on e n enutzerverw altung A p p lik at io n z u m E in le s e n d er au s V I R I S z e nt ra l v er s an d te n at e n S chnittstelle S NL Z A p pl ik a ti on z u r S u c h e n a c h S or tie r da te n A pplikation LookUp T ool In te rn e t a te n ba n k R ek la m at io n s m a n ag e m e n t I In te rn e t a te n ba n k R ek la m at io n s m a n ag e m e n t I K al k u la tio n s t oo l z u r E r s t ell u ng v o n A n g eb o te n U n i K a t R e fe r en z K u n d en d a te n ba s is S ta r tlö s un g R K S ta rt R e fe r en z K u n d en d a te n ba s is S ta r tlö s un g R K S ta rt ar k t an a ly s e, K u nd e n k o n ta k t e, K u n d en s t am m da t en, A u ftr a gs v e r w a lt u ng, V e rtr a gs v er w alt u ng C A S /A Z -T o o l N ac h k a lk ul at io n v o n A u f trä g e n K a lku la tio n s to o l a ils tr ea m In te gr a to r, V e r ar b eit u ng i nt e gr ie rt er K un d e n da t en, A b lö s u n g v o n A C S S I Q u ittu n g u nd A c c o un ti ng K o m po n e nt e Q uak rin t C o m F e r tig u n gs le its ta n d F LS A c co u n tin g & illin g, R e ch n u n gs s t el lu ng & R ab a ttb e re c h nu n g A & r o du k t io ns s te u er u ng, r od s ta tu s F L S E A u ftr ag s s t atis ti k, as c h in e n s t at is ti k F L S /E I S S im u la tio n d e r F lä c h e nv e rs or g u ng du r c h Z S im ulation Z -N etz rintcom ro duktionssystem e S or ti er u ng, J o b s p lit tin g, a te n au f be r eit u ng, eil ag e n st eu e r un g O E N 2 R e S V S ta m m d at e nv er w a ltu n g, A u ft ra gs ve r w alt u ng Q u a lit äts s yst em R IE F w ird i n Z E R A in te g ri er t Q S C o mp u te ro r ie nt ie rt es V e r tri eb si nf or m a tio n ssy st em C om p u te r A id e d S e llin g C A S / C O V I S K a m pa g n en u n d A k tio n s p la nu n g K am pagnenm anagem ent-tool C A S /C O V IS an a g em e n t In fo r m at io ns s y s te m C O V IS IS C A S /C O V IS W e tt bw e rb e r I nf o rm a tio n s s y s t em C O V IS W I S C u s to m e r S a le s a n d S u p po r t S y s t em fü r F l äc h en v er tr ie b C u S S S C u s to m e r S a le s a n d S u p po r t S y s t em f ür K A C u S S S + V e r tri eb s s te u er u ng s c o c k p it V S C 2000 r o du k tin fo rm a tio n s s y s te m ; r o d uk tb au m R I N S Y V e rtr a gs e rfa s s u ng u n d -a u s w e rtu n g CA S / V ertragsm anagem ent u s in e s s C l ub itg li ed e rv e rw al tu n g u n d A k tio n s p la nu n g Forum G elb ar k e ti ng un d V er tr ie bs in fo rm at io ns s y s t em hi lat e lie A IS - h ila te lie O ra cl e A I S - h ila te li e h ila te lie W H A IS F r o n te n d o w e r la y v o n C o g no s O L A S e le kt io ns to o l z ur E rs te llu n g vo n Z. Z ielgrupp en Sic ht auf Kunden/roduk te K unden/ roduktin fo la n u n g/ A u s w e rt un g v on. a ß n ah m e n arketingplan C r y s ta l R e p or ts /E x c e l R e p o rts a ta m in in g - to o l z ur K un d e n an a ly s e S A S E n t e rp r is e i n e r ar k e ti ng un d V er tr ie bs in fo rm at io ns s y s t em hi lat e lie A IS - h ila te lie O ra cl e A I S - h ila te li e h ila te lie W H O ra cl e A I S - h ila te li e h ila te lie W H A IS F r o n te n d o w e r la y v o n C o g no s O L A S e le kt io ns to o l z ur E rs te llu n g vo n Z. Z ielgrupp en Sic ht auf Kunden/roduk te K unden/ roduktin fo la n u n g/ A u s w e rt un g v on. a ß n ah m e n arketingplan C r y s ta l R e p or ts /E x c e l R e p o rts a ta m in in g - to o l z ur K un d e n an a ly s e S A S E n t e rp r is e i n e r r o je k t/ S y s t em fü r ne u e G en e ra ti on v o n A F F ra n k IT e rk ur G e w er b ek u n de n d at en b a n k e r k u r -G W K e rk ur G e w er b ek u n de n d at en b a n k e r k u r -G W K T & T f ür S e n d un g e n m it r ief z u s at z le is tu n g en T- ZL r R e k la m at io ns d at e nb a n k R e k l a m a tio n s - r R e k la m at io ns d at e nb a n k R e k l a m a tio n s - R ek la m a tio n s m a n a ge m e n t re s s e d is t rib u tio n S o rr y! r I nf or m at io ns s yst em r ie f/f r a ch t T ra n sp o rt IS /F T S te u er u ng s to ol E x pr e s s L o g is t ik N e tz ( E L N ) S T E L N T r a ns p or tp la n u ng s to ol fü r is p o n en te n S T E L N - IS O S o ft w a r e fü r R e kl am at ion s m a na g e m en t (Sorry! Clas sic ) S orry! os tleitdaten Integration O IN T O IN T E m pf ä ng e rd a te n fü r o s tfa c h, G r o ß em p f än g er, A k tio n s e m p fä n g er, U m r ou t un g V e r tri e b ew e rt un g v on ot e nt ia le n vo n a ß n a hm en un d ro fit a bi litä t v o n S e g m e nt en C E S S ( C u s t om e r E q u ity S up p or t S y s te m ) C u st om er E qu it y S u pp o rt S yst em of flin e V er si on C E S S l i g h t la n u n gs to o l z um V e rs a nd v o n In fo p os t Infopost ana ger A u th e n tif iz ie r u ng d e r K u n d en i n ei ne m V ir tu el le n R a th a u s ürger-s ervice K u nd e n s o ft w a r e z u r a ut om a tis ie rt e n o rt o er - m ittlu n g fü r V - fr eig e m a c h te S en d u n g en a i lo p ti m i z e r a le tt en L o g is t ik In fo rm a tio n s s y s te m A L IS lan u n g u. R e a lis ier u n g v o n V e r te ila k t io ne n r o s p e k ts e rv ic e O n lin e la n u n g u. R ea li s ie r u ng v o n V e rt e ila k ti on e n rospektse rvice O nline okum en tense rvice O nline In te rn e t- A n w en d u n g z u r E r s t ell un g v on in di vid e lle n ri ef en u. r ief p ap ie r rie feschreiben.de E x tr an e t/i nt er n et F r o nt en d f ür K ey A c c o u n ts u. G es c h ä ft s k u n d en ia log gelb/f orum gelb K un d e n po r ta l U m z ug s s e r v ic e on li n e U m z u g O n l in e C - F r a nk ie ru n g m it e lek tr o ni sc he n ri ef m ar ke n S ta m p IT A n n ah m e s y s t em V -F r e im a c h u n g m itt els E I V -Freim achung E I E l ec tr on ic C o m m er c e f ü r r ali né s o s t ec- ralinés- ost V irt u ell es or to k on to d e r C -F r a n k ie r k u n d en o s ta g e o i n t ro L o g is t ik Le tt er s h o p S o ft w a r e z u r S e n d un g s ei nl ief e ru n g rolog G r oß k u n de n s o ft w a r e z u r E r s t ell un g u. E in lie fe r un g v on Z A S y s te m l ö s u n g Z A Integration S yste me A uslieferung ob ile a te n er f as s u n g in d er V er b u n dz us te llu n g V C o m pu t er T e le fo n ie In te g r at ion C T I (I In te gr a tio n s v or h a b en F r a m ew o r k 1.6 ) S N L K T -A u s k u n fts y s te m e r ief k as te n inf or m a tio n ss ys te m b e i d e r S N L K T riefkastenauskunft W e b -b a s ie r te A u s k ü n fte a u s IN A IN A - W e b In t er n e z u r b et ri eb lic h e n S t eu e ru n g ; z.. A u s f ä lle v. T e c h n ik u. er s o n a l roble m datenbank F ili al inf o rm a ti on s s y s te m b e i d e r S N L K T F iliala uskunft Z u s at zin fo r m at io n üb e r S e n d un g e n ZinS T oo l z u r K r äf teg r u pp e n b ild u ng in d er er s o n a lz e it w ir ts c h a ft K G V er k eh r s m e n g en in te g r at ion in d er r ie fz us te llu n g V IZ A na ly se k r itis ch e r Z us te llm e n g en A K Z ri e f In te g ri er te at e nb a n k i O p tim ie r u ng, la n u ng u. S im u la tio n O U S r ie f er s on a lze it w i rt sc ha ft in d er f z u s t. n e u I IS N e u G e o in fo rm at io ns s y s t em G e o R ou te G IS G eorou te un d e s d at e nb e s t a nd G an g fo lg e m a na g e r; S t eu e ru n g d er G a ng f olg e s or tie r m as c hi ne n G F S t an d or t op tim i er u n gs to o l S T A T O S ic he r un g s s y s te m f ür rie fz us te ll w a g e n S e c u ri ty I T -g e s tü tz te s N a c hs e n de - u. L a g er s y s t em IN A e ng e n- S im u la tio n s t oo l fü r di e S ta tio n är e e ar b eit u n g Z- engen vorankün digung Is t-z e it E r fa s s u ng i n d er Z u s t e llu n g IZ E -Z Z e itw ir ts c h fts s y s te m f ü r rie f/ V e rb u n d z u s t ell un g IT - g es tü tz t es em e s s u n gs u. In fo rm a ti on s s y s te m I I S A us w ertungstool für IIS aten O T I U S N a c ha d r es s i er e n n v o n S e n d un g e n m it A n s c h r ifte n m än g e ln S A -Inland Im a g e an a g em en t od u l I et ri eb s da te n e rf as s u n g E Z e n tr al es A ns c h r ift en C le ar in g ZA C V e r s io n s m gm t in A nl ag e n d er ri ef s o rt ier u n g VI R IS S ys te m zu r r o ze ss k os te n be r ec h n un g S T E L N - K IT Sy stem z ur Ist- aten Erfass ung epot S T E L N -I E et rie b s s te u er u n g S t etr ie b s p la n u n g N et z p la n u n g N N et zst e ue r un g N S t Z e n tr a le N ied e r la s s un g s d a te n b an k Z S t O - K as te n le er u n g s K o nt ro lls y s te m K A L K Inf or m a tio n s s y s te m K en n z ah le n T r a ns p or t K ennzahlen Transpo rt Z e n tr a le S t an d or td a te n b an k ZN L- ri ef k a s t en S ta n do r to pt im ie r un g S to F u hr p ar k m an a g em en t F A u s w e rt un g v on i ag r am m s c h e ib e n K IS C A N In te r ne t la tt fo rm z u r V e rg a b e v o n T r an s po r tle is tu n ge n W W W. o rti v a s.d e a te n b an k A n w en d u n g K u n d en s er v i c e Sys tem z u r Ab wick lu ng vo n HIN + W EG A K S Q u a litä ts o ri en ti er te s N a c hf or s c h un g u. Ers atzv erfah ren Q N E R ek la m at io ns m a n ag e m e nt at e nb a n k R E A C-ro gra m m zu r Au s we rtu n g vo n Z eit au f na h m e n I A S -W IN rogram m für VI RIS T es tadress en ro V i ta od u la r es V er s i on s m an a g em en t fü r r ief s o r tie rd a te n o V e I nt er n et b as ie rt er L e tte r s h o p a ilin g fa c to ry O nl in e E r s te ll un g u n d V e rs a n d v o n o s t k a r te n F uncard W e b s it e d e r r in tc o m e ost cla ssic K un d e n k a rt e; A u th e n tif iz i er u ng v. K u nd e n u. A u s w er tu n g v o n K u nd e n da t en ; C a r d an a g em en t S y s te m C S G e s c h äf ts k u n de n S es s i on s da te n b an k G K S - O nli ne H e rs te llu n g v on h o c hw e rt ig en ru c k e rz eu g n is s e n ; r in t on e m a nd o lan u n g s t oo l z u m V e r s a n d v o n W S pe z o s tw u r f S p e z ia l O n l in e r es s ed is tr ib ut io n auf as is eines SA R 3 Sy stem s r F a k tu r a u nd R e p or t ing f ü r re s s e p os t S A /S R 3 S y s te m In fo rm a ti on / H i lfe b e i d e r E in lie f er u ng v o n r S e n d u ng e n In tr a n e t r S W z u r E r s t el lu ng v o n E in li ef er u n gs lis te n fü r Einsc hreiben u n d N a c hn a h m e s e n d un g e n O S T K I T A u ftr a g s m a n a g e m e n t T oo l z u r S tr a te gi e en tw ic k l un g u n d ar k t a na ly s e S im ula tionstool reis/ rodukt V er k nü p fu n g v o n C od e - A n s c h rif te n m it tat s ä c hl ic h e n A n s c h r ifte n C h i ffr e -S e r v i c e a rk et in g In fo r m at ion s s y s t em üb e r d ie N u tz u ng d e r F r eim ac h un g s s y s te m e F E r f as s e n u. A us w er te n v o n F r e im a c h u n gs k u n d e n F Frontend E le kt r on is ch e at e nb a n k F r e im a ch u n g; Aus wertungs tool e F a rk et in g In fo r m at ion s s y s t em üb e r d ie N u tz u ng d e r F r eim ac h un g s s y s te m e F E r f as s e n u. A us w er te n v o n F r e im a c h u n gs k u n d e n F Frontend E le kt r on is ch e at e nb a n k F r e im a ch u n g; Aus wertungs tool e F Inf or m a tio n s - u. S te u er u n gs s y s t em r ief a te n au s ta u s c h m it K u nd e n IS - A T a ta w ar e h ou s e fü r In fo p os t, re s s e p os t - E n tg el ts ic h e ru n g E si Infobase a ta w ar e h ou s e fü r In fo p os t, re s s e p os t - E n tg el ts ic h e ru n g E si Infobase E nt ge lts ic h er u n g R is ik om in im ie ru n g E s i -R i m i n i E r fa s s u ng d e r A k tio n en v o n In fo p s t E in li ef er u n ge n d ur c h K o op K u nd e n E da K oop-infopost T ra n s p or t In fo rm a ti on s l att fo rm T I S y s te m z um N ac h w e is v on G e b in d en, e h ält er n Regierung spost Z usam m enführung von aten au s L Z u. A T S L a uf z e itp r ü fu ng e n m it r üf s e n d un g e n un d E m pf an g s g e r ät en LZ L au fz e itp rü f un g e n m it A n te nn e - T ra n s p o n de r -S y s te m A ntenne-transpon der-s ystem in te r ak tiv es z e nt ra le s T o ol zu r A n g e bo ts ka lk u la tio n N e tc a lc E le k t r on is c h e s I n fo trä g e r es te ll s y s te m eift In te rn e t In te rn e ta u ftr itt d er e ut s c he n os t S yst em zu r ok um en t at ion al ler F a h rt en m i t r e is e n ( Z 1 6 ) S R T a te n v o n e r k u r üb e r d as r o d uk t E in ka u f A ktu e ll ü ndelung H H-W erbung S u c h e u. a rs te llu n g v. n ac h z u w e is e n d en S en d u n ge n ZL F rontend at en b a n k d e r Z L - S e n du n g en Z L - S ys te m a n ag in g a ll r ele v an t ta sk s in h ila te ly S m a rt h i l I nt er n et- S ho p u n d F u lfilm en t e- F il h ila t el ie S m a r t h il.c o m S A R 3 E R L a ge r v e r w a ltu n g s S ta n d ar d s o ft w a r e (L V S ) H E L A S - II etriebstechnische S ystem e z..... C o m pu t er T e le fo n ie In t eg r at io n C T I F R r o d uk ti on s pl an u n gs - u n d S te u er u n gs s y s t em S er s o n a le in s a tz p lan u n g S - e r s la n S c h ic ht s te u er u n g; V er k e h rs m e n ge n, roduktivitäten S -A ufsichtenap plika tion K o rr e k tu r u n pl au s ib ler a te n e in s c h l. o k u m e n ta tio n S - engenkorrekturtool la ns a m m lu n gs ü be r n ah m e u. -in t eg r at ion S - V I R IS V erw altung von Stam m daten, enutz erv e r w a ltu n g d u rc h S y s t em b e tr eu e r S -A d m i n i s t ra ti o n S - re id im e n s ion a le A u s w er tu n g h is t or is c h e r S- aten H O L O S - a a V e rk ü rz un g d e r N a c hs e nd e z eit d ur c h U m r o ut un g v on S e nd u n g en in ne r h alb d e s Z - e r eic h s ZA -Nachsendung W eb b as ie rt e W iss en s d at en b a nk be i S N L K T C r ai lsh e im K T - W e b Z e n tr a le r ie fd at e nb a n k Z E R A In tr an e t V er z ei c h n is d er G r oß a n n ah m e s t e lle n easy-gra S t en g en un d K os te n z ur w irt s c h af tlic h en S te u er u n g e K o S S ta tis tik r ie fk om m un ik at io n ( oh n e r in C om ) S T r od u k t io ns p la n un g s un d S te u er u ng s s y s te m z e nt ra le K om po n e nt e S -Z e n u tz e r ve r w a ltu n g ( V ) z e n tr a le r ie fd at e nb a n k Z E R A K e nn z ah l en s y s t em r ie f z ur S te u er u n g de r RG u. N L K S I S re s s e d is tr ib u tio n ; Q u a litä ts d at en b a n k r wird nach ZE R A integriert IS r Inform ations- u. Steuerungs s ystem rief Z u st el lu ng w ir d in Z E R A in te gr ie r t IS - Z Z e nt ra le O p er a tio n s d a te n b an k m it a te n a u s d e m r o d uk tio n s p r o z e s s ; S c h w er p u nk t T ra ns p or t ZO riefaus w ertungsportal für ZE RA aten im In tr an e fle g e de r Z E U (Z eit u ng s bu n d e) - a te i, e nt h ält d ie S t e ue r u ng s inf or m a tio n e n fü r r es s e p o s t - ve rs e n de r. Ze u (w ir d in O I N T int eg r ie rt ) f le g e d er A u s la nd s c o d ie rd a te n Au sland ar k et in g un d V er tr ie bs in fo r m at io ns s yst em A I S e ta il lie rt e e tr ac h tu n g v o n K u n d en d a te n A IS Controller S ta n da r db e r ic h ts w es e n fü r A b t/g A IS iscoverer u lti di m en s io n al e e ric h te f ür s t ra te g is c h e Z w ec k e A IS O L A R e c hn e r ge s t üt z t e Id en t ifik at io n fü r O b je kt e de r Z u st el lu ng R IO K u n d en es te ll A n b in d un g ; r ie fl og is tik im T op z us ta n d K u a li tz S im ul at io ns to o l f ür L a y o u tp la n un g v on Z S ZS Layou t W is s e ns te s t G r oß a n n ah m e s t e lle n W i s s e n s te s t G ra S t Infopost Statistik S T T e c h n is c h es In s ta lth a ltu n gs - la n un g s u nd S te u er u ng s s y s t em TI S K os te n - un d E rg e b nis r ec h n un g K E R Qualität im riefdiens t Inform ationss ystem Q U I IS G lo b al u s in es s S y s te m ; U m s at z d a te n v o n G es c h ä ft s k u n d en G L O U S S E in h eit l. K u nd e n r o d uk t N u m m er E K F in a n z b u c h h a ltu n gs s y s t em S A R 2/ 3 Fi u W is s en s da te n b an k T e c h n ik r ief W T In tr an e t R e g io n al s t eu e ru n g s - u. In fo rm at ion s s y s t em IR IS a ß na h m e n u. A nw e n du n g s p la n u ng f ü r A S 5c A T o o l z ur U n te rs tü tz un g d e r itt elf ris tp la n un g ifri-to ol V e rt ra g s m a n ag e m e n t Ve a A brechnungsm anagem ent r o b lem m an a g em en t b eim H el pd e s k rie f /IT W ett b ew er b e r In fo rm a ti on s s y s te m W IS Ü b er g re ife n d e K u n d en K o nt ak th is t o rie Ü K K H S ys te m z ur S p eic h er u n g vo n In fo r m at io ne n ü b er S e nd u n g en v o n A lt er n at iv en Z u s te lld ie n s t en AZ -S endungen R e f er e nz In fo r m at io ns s yst em E n d ku n d e R IS E lo g is c h e z e n tr a le A b la g e fü r et a in fo rm a ti on e n R e p o s ito ry U R IE F In te g ra te d T r a ns fo r m at io n S e rv ic e IT S S S e r v ic eb a c k b o n e; id d le w a r e Z e n tr al e A d re ss - Q u a lif izie r u ng ZA Q C us to m e r e nc h m ar k C a n ag e m e nt In fo r m at io ns sy st em üb e r F in an z da te n ( U r s p r u ng V 6 ) IS - ri e f Ü b er tr ag u n g vo n at e n au s S in Z E R A ( E x tr ak tio n, T r a ns fo r m at io n, L ad e n ) E T L R e m a ilin g In f or m a tio n s s y s te m (L a n d A - L an d - L a n d A ) R e m i s A A O r ga n is at io ns - u. e r s o n a l a n ag e m e nt s y s t em N e u a us r ic h tu n g O E N In tr a n e t E A K en n z a h le n an a ly s e a u f as is ( at a E n v e lo p m e nt A n a ly s is ) K e n n z a h len a n a ly s e r ie fz us te llu n g a u f as is E A ( at a E n v e lo p m e nt A na ly s is ) K e Z -A fz K e nn z ah l en a n al y s e S o rt ie rz e nt re n r ie f au f a s is E A ( a ta E nv e lo pm en t A n a ly s is ) K e Z - A S t a t. e a r b. S Q L -A bf r ag et o ol fü r IS - A T at en b a nk E S - r o w s e r etr ie b s d a te n z ur S t e ue r un g d e r V e rt ei lm a s c hi ne n E S T ( w ir d in O IN T in te g ri er t) In fo rm a ti on s - u n d a n ag e m e nt k o n z e p t fü r o s ta u s g a b e u nd L e its y s te m e I U L S (w ir d in O I N T int e gr ie rt ) f le ge d e r o s t le itd a te n u nd C o d ie rd a te n e tri e b L e itz a hl en O r te S t ra s s e n LOS (w ird in O INT integriert) Im p o rt s c hn it ts te lle fü r I I S - a te n, A u fb e r eit un g d e r a te n im Z U Is - E d ito r Z U IS S ortierp la n-e ditor z ur E rs te llu n g d e r Sortierp lä n e S o r tie rp l a n E di to r z u r E rs te llu n g d er Z i el e lis t e n als G ru n d la ge f ü r d ie S or ti er p lä n e Zielelisten E in r ic h t un g d e r U s er m it Z u w ei s u n g d er n u tz ba r en A p p lik a ti on e n enutzerverw altung A p p lik at io n z u m E in le s e n d er au s V I R I S z e nt ra l v er s an d te n at e n S c h n itts te lle S N L Z A p pl ik a ti on z u r S u c h e n a c h S or tie r da te n A pplikation LookUp T ool In te rn e t a te n ba n k R ek la m at io n s m a n ag e m e n t I In te rn e t a te n ba n k R ek la m at io n s m a n ag e m e n t I K al k u la tio n s t oo l z u r E r s t ell u ng v o n A n g eb o te n U n i K a t R e fe r en z K u n d en d a te n ba s is S ta r tlö s un g R K S ta rt R e fe r en z K u n d en d a te n ba s is S ta r tlö s un g R K S ta rt ar k t an a ly s e, K u nd e n k o n ta k t e, K u n d en s t am m da t en, A u ftr a gs v e r w a lt u ng, V e rtr a gs v er w alt u ng C A S /A Z -T o o l N ac h k a lk ul at io n v o n A u f trä g e n K alku lationstool a ils tr ea m In te gr a to r, V e r ar b eit u ng i nt e gr ie rt er K un d e n da t en, A b lö s u n g v o n A C S S I Q u ittu n g u nd A c c o un ti ng K o m po n e nt e Q u a k rin t C o m F e r tig u n gs le its ta n d F LS A c co u n tin g & illin g, R e ch n u n gs s t el lu ng & R ab a ttb e re c h nu n g A & r o du k t io ns s te u er u ng, r od s ta tu s F L S E A u ftr ag s s t atis ti k, as c h in e n s t at is ti k F L S /E I S S im u la tio n d e r F lä c h e nv e rs or g u ng du r c h Z S im ulation Z -N etz rintcom ro duktionssystem e S or ti er u ng, J o b s p lit tin g, a te n au f be r eit u ng, eil ag e n st eu e r un g O E N 2 R e S V S ta m m d at e nv er w a ltu n g, A u ft ra gs ve r w alt u ng Q u a lit äts s yst em R IE F w ird i n Z E R A in te g ri er t Q S C o mp u te ro r ie nt ie rt es V e r tri eb si nf or m a tio n ssy st em C om p u te r A id e d S e llin g C A S / C O V I S K a m pa g n en u n d A k tio n s p la nu n g K am pagnenm anagem ent-tool C A S /C O V IS an a g em e n t In fo r m at io ns s y s te m C O V IS IS C A S /C O V IS W e tt bw e rb e r I nf o rm a tio n s s y s t em C O V IS W I S C u s to m e r S a le s a n d S u p po r t S y s t em fü r F l äc h en v er tr ie b C u S S S C u s to m e r S a le s a n d S u p po r t S y s t em f ür K A C u S S S + V e r tri eb s s te u er u ng s c o c k p it V S C 2000 r o du k tin fo rm a tio n s s y s te m ; r o d uk tb au m R I N S Y V e rtr a gs e rfa s s u ng u n d -a u s w e rtu n g CA S / V ertragsm anagem ent u s in e s s C l ub itg li ed e rv e rw al tu n g u n d A k tio n s p la nu n g Forum G elb ar k e ti ng un d V er tr ie bs in fo rm at io ns s y s t em hi lat e lie A IS - h ila te lie O ra cl e A I S - h ila te li e h ila te lie W H A IS F r o n te n d o w e r la y v o n C o g no s O L A S e le kt io ns to o l z ur E rs te llu n g vo n Z. Z ielgrupp en Sic ht auf Kunden/roduk te K unden/ roduktin fo la n u n g/ A u s w e rt un g v on. a ß n ah m e n arketingplan C r y s ta l R e p or ts /E x c e l R e p o rts a ta m in in g - to o l z ur K un d e n an a ly s e S A S E n t e rp r is e i n e r ar k e ti ng un d V er tr ie bs in fo rm at io ns s y s t em hi lat e lie A IS - h ila te lie O ra cl e A I S - h ila te li e h ila te lie W H O ra cl e A I S - h ila te li e h ila te lie W H A IS F r o n te n d o w e r la y v o n C o g no s O L A S e le kt io ns to o l z ur E rs te llu n g vo n Z. Z ielgrupp en Sic ht auf Kunden/roduk te K unden/ roduktin fo la n u n g/ A u s w e rt un g v on. a ß n ah m e n arketingplan C r y s ta l R e p or ts /E x c e l R e p o rts a ta m in in g - to o l z ur K un d e n an a ly s e S A S E n t e rp r is e i n e r r o je k t/ S y s t em fü r ne u e G en e ra ti on v o n A F F ra n k IT e rk ur G e w er b ek u n de n d at en b a n k e r k u r -G W K e rk ur G e w er b ek u n de n d at en b a n k e r k u r -G W K T & T f ür S e n d un g e n m it r ief z u s at z le is tu n g en T- ZL r R e k la m at io ns d at e nb a n k R e k l a m a tio n s - r R e k la m at io ns d at e nb a n k R e k l a m a tio n s - R ek la m a tio n s m a n a ge m e n t re s s e d is t rib u tio n S o rr y! r Incorporate Enterprise Architecture paradigm to ensure successful SOA implementation Incorporate Enterprise Architecture paradigm to ensure successful SOA implementation SOA is more than technology SOA is a paradigm change it s a long running approach, not a hype SOA is more than technology SOA is a paradigm change it s a long running approach, not a hype

7 Agenda Introduction: Advanced SOA Enterprise Architecture and SOA imensions of SOA Technical implementation of SOA age 6

8 Enterprise Architecture and SOA Software Architecture ata Architecture Security Architecture usiness Architecture Information Architecture Information Systems Technology Infrastructure Network Architecture Strategic Control usiness and Technology Strategy Solution esign Solution Implementation Reuse Reuse EA EA elements elements and and results results

9 Enterprise Architecture and SOA Changes in the rocess Architecture influence directly the IT Application landscape and vice versa Objects of discourse rocess architecture Application landscape Technical architecture A C E LAN usiness processes usiness rules Applications Systems Connectivity S iddleware Networks, Storage Conflict between business agility and stable IT applications Operating systems, hardware platform age 8

10 Enterprise Architecture and SOA Vision: A logical layer decouples business and technology Objects of discourse rocess architecture Logical Service architecture Application landscape Technical architecture A C LAN Source: eutsche ost World Net E usiness processes usiness rules omains (cluster of business functionality) Services (stability, granularity, reusability) Applications Systems Connectivity S iddleware Networks, Storage Operating systems, hardware platform age 9

11 Enterprise Architecture and SOA odular services can be assembled like Lego pieces into new applications Complaint anagement rocess Customer data maintenance ata entry and ata analysis segmentation Service ( ) roducts CampaignComplaint development processing Access coordinationactivity / cost-benefit Responsecontrolling capture Evaluation / feedback Evaluation Service ( ) Relationship Service ( ) roduction illing Source: eutsche ost World Net age 10

12 Summary You can not buy a Service Oriented Architecture Align your SOA in with your Enterprise Architecture SOA is not only a technical concept Consider your business requirements and focus of semantic integration age 11

13 AGENA Introduction: Advanced SOA Enterprise Architecture and SOA imensions of SOA Technical implementation of SOA age 12

14 imensions of SOA Evaluation of the SOA Readiness atrix Identify Challenges and assign riorities Organization etermine Responsibilities Setting up an SOA-Organization SOA Awareness & Skills Carry out Trainings SOA Certifications Level 1 Level 2 Level 3 IT-Systems Application Analysis / IT-Assessment Legacy-anagement lanning rocesses usiness rocess Analysis odeling Level 4 Level 5 usiness Object odel Consolidate Enterprise ata Create an Enterprise-relevant usiness Object odel age 13

15 AGENA Introduction: Advanced SOA Enterprise Architecture and SOA imensions of SOA Technical implementation of SOA age 14

16 Technical implementation of SOA Use management of SOA services Use a lifecycle management and registry Use open standards for SOA rinciples for an IT implementation of SOA Use policy-driven mediation, management and control Use a best of breed SOA framework Use a federated SOA age 15

17 Technical implementation of SOA Use a best of breed SOA framework, e.g. SOware. Use a best of rinciples breed SOA for an framework implementation of SOA usiness Logic usiness Logic usiness Logic usiness Logic S Library S Library S Library S Library Service ackbone (S) S Library S Library S Library S Library Application Integration ata Integration rocess Integration anagement Tools SOware age 16

18 Technical implementation of SOA Use a federated SOA concept to avoid central bottlenecks and provide scalability. rinciples for an implementation of SOA Use a federated SOA Hub & Spoke ecentralized Federal age 17

19 Technical implementation of SOA Use policy-driven mediation, management and control Service Consumer Service Request SOA Service Required Request olicy SOA Service rovide SOA Service A 3r rovider SOA Service rovider A axresponsetime Costs Authorization / Authentication Signature / Encryption rinciples for an implementation of SOA olicy-driven mediation, management and control Service Registry rovided olicy C rovided olicy rovided Agreed olicy A age 18

20 Technical implementation of SOA Use lifecycle management and service registry Change anagement Requirements roduction SOA Registry/ Repository esign System Test reparation evelopment rinciples for an implementation Use a of SOA lifecycle management and registry The Service Life Cycle spans the period that starts when a service is conceived and ends when the service is retired and no longer available for use. The Life Cycle comes with procedures, techniques and tools that support and control the service creation, service usage and maintenance activities. The Service Registry/Repository stores the service including all meta data required in each phase of the life cycle. It facilitates service discovery ( find what you need ) at any time. age 19

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