Annual Member Survey Results 112 total responses / 1,176 total contacts / 9.5% Response Conducted June-July 2015

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1 Annual Member Survey Results total responses /, total contacts /.% Response Conducted June-July Do you expect your sales/orders/shipments to increase, decrease, or stay the same over the next months? Increase % Stay The Same % Decrease % How would you rate your overall level of satisfaction with the Chamber? Highly satisfied Somewhat satisfied Neutral Somewhat dissatisfied Highly dissatisfied No Responses

2 How likely is it that you would recommend Chamber membership to a business colleague? Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely No Responses Why are you a chamber member? Select any that apply. For cost cutting programs and discounts For information - to stay informed It brings credibility to my business For representation in community and governmental affairs To promote my business To support economic and community growth To support local business To receive direct benefit from services For events and meetings For networking opportunities We rely on specific program or service Other What is the single most important reason you are a member? Choose only one. For cost cutting programs and discounts For information - to stay informed It brings credibility to my business We rely on a specific program or service To promote my business To support economic and community growth To support local business To receive direct benefit from services For events and meetings For networking opportunities For representation in community and governmental affairs Other No Responses

3 How do we rate on the following performance measures? Customer service Communications Quality of Services and Programs Representing members' interests Responsiveness Price Understanding members' needs Frequency of meetings and events Well Below Average Below Average Average Above Average Well Above Average

4 What Do you see as the Chamber's priorities "HIGHEST PRIORITY" ONLY Downtown revitalization Assisting small businesses Governmental and legislative issues Workforce development and preparation Recruiting new businesses Improving local education Asssisting entrepreneurs and start up businesses Retaining and supporting all existing businesses Tourism development - Attracting visitors Quality of life improvements such as recreation, culture, etc. What do you see as the Chamber's highest priorities? COMBINED - RANKINGS (out of ) Downtown revitalization Assisting small businesses Governmental and legislative issues Workforce development and preparation Recruiting new businesses Improving local education Asssisting entrepreneurs and start up businesses Retaining and supporting all existing businesses Tourism development - Attracting visitors Quality of life improvements such as recreation, culture, etc. Highest Priority

5 How valuable and effective are these member benefits and services? "VERY VALUABLE" ONLY Economic Development - representation on local Oil & Gas - marketing coalition aimed at energy industry Wage Survey - annual report on local wage rates and benefits Online Resources - Demographics, calculators, news and Economic Dashboard - local monthly economic indicators Governmental Affairs - Information on legislation and Business Assessment - discount on assessment through MCBI Social Media - Chamber accounts for promoting your Job Ads - online advertising of members' position openings Marketing Solutions Center - online marketing service Marketing Packages - bundled chamber promotional services Calendar - online schedule of events by chamber and other Workers' Comp Savings - group rating program and safety Seminars & Workshops - professional development and Meetings & Events - networking and informational Chamber Experts Blog - opinion and advice columns by Buyers Guide & Member Directory - online directory listing "This Week" Newsletter - weekly updates Hot Deals - Discounts for members and online advertising Blast - monthly advertising How valuable and effective are these member benefits and services? "VERY VALUABLE" & "VALUABLE" COMBINED Economic Development - representation on local Oil & Gas - marketing coalition aimed at energy industry Wage Survey - annual report on local wage rates and benefits Online Resources - Demographics, calculators, news and Economic Dashboard - local monthly economic indicators Governmental Affairs - Information on legislation and Business Assessment - discount on assessment through MCBI Social Media - Chamber accounts for promoting your Job Ads - online advertising of members' position openings Marketing Solutions Center - online marketing service Marketing Packages - bundled chamber promotional services Calendar - online schedule of events by chamber and other Workers' Comp Savings - group rating program and safety Seminars & Workshops - professional development and Meetings & Events - networking and informational Chamber Experts Blog - opinion and advice columns by Buyers Guide & Member Directory - online directory listing "This Week" Newsletter - weekly updates Hot Deals - Discounts for members and online advertising Blast - monthly advertising

6 What subjects would you like more how-to information about via seminars, webinars, written, etc? Marketing strategies Sales techniques and skills Advertising your products and services Supervising employees and teams Managing employee benefits Leading an organization Time management Motivating yourself and others Customer service Business planning Financing and lending options Cash flow management Using social media Managing Workers compensation Managing health insurance costs Bookkeeping and accounting Quality management or process improvement Latest business authors, books or theories Taxation issues Other What would be most helpful if expertise & services were provided that was in depth and customized to your business? Developing sales strategies and techniques Managing workers' compensation costs and administering Improving workplace safety Encouraging employee health and wellness Preparing strategic business plans Managing the human resources function Developing marketing strategies Improving operations and processes for efficiency and quality Developing skills in management and leadership Providing better customer service Understanding financial management of the business Generally assessing my business for opportunities, Managing health insurance costs Other

7 How do you prefer to receive communications and how-to information? "MOST PREFERRED" RESPONSES written Printed written Audio recording Video recording Webinars In-person workshops Website By text Via social media written Printed written Audio recording Video recording Webinars In-person workshops Website By text Via social media How do you prefer to receive communications and how-to information? COMBINED - RESPONSES (out of ) Most preferred

8 What social media do you use now in your business? Facebook Twitter Instagram LinkedIn Pinterest Other Social Media STRONGLY AGREE/MOST INTERESTED NEUTRAL DO NOT AGREE/NOT INTERESTED Social media is an effective marketing strategy for the future of my business. Social Media I am interested in obtaining eduction and training on socia media for business.

9

10 Social Media I would use a service in which an outside party managed social media content for my business Social Media I have a strong understanding of the effective strategies used in social media for business.

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