Smart Enterprise Trends 2015

Size: px
Start display at page:

Download "Smart Enterprise Trends 2015"

Transcription

1 Smart Enterprise Trends Strategic Drivers that will Empower the Smart Enterprise au.nec.com

2 Smart Enterprise Trends Ubiquitous Connectedness 03 Collaborative Communities 05 Modular Services 02 Smart Virtual Workspace 04 Open Philosophies 07 Business Continuity 09 Sense & Sensibility 06 Software Defined Anything 08 Contextual Analytics 10 Smart Society 2

3 NEC s Smart Enterprise Trends for 2015 Smart Enterprises leverage the best and latest technologies to optimise business practices, drive workforce engagement and create a competitive edge. With more than 100 years of excellence in Information and Communications Technologies, NEC shares its views on trends and technologies that are unfurling to provide the Smart Enterprise with superior secure customer services in a more flexible work environment. Hybrid Cloud Services, Real-time Collaboration and ensuring Business Continuity are some of the essential ingredients for the Smart and Secure Enterprise. They are part of a rapidly evolving technology foundation by means of which NEC is enabling new approaches to how Communications and IT services are delivered and managed to provide new ways for businesses to grow. NEC has identified the following top 10 Smart Enterprise Trends which are strategic for organisations and that will impact their operations in the coming years

4 Smart Enterprise Trends 2015 ne With the number of mobile workers growing and responsibilities in today s Ubiquitous Connectedness Integrating the Mobile Workforce flatter organisations relying on individuals roles and expertise, mobile connectedness is key for smart enterprises to operate efficiently and effectively in their high-paced business environments. Employees can be just about anywhere: at the office, working from home, between appointments or on business travel. While geographic boundaries blur, technologies advance to ensure workers remain fully integrated with their organisation and customers irrespective of where they are. Location becomes unimportant, while presence and availability become all the more crucial, making staff omnipresent. MOBILE REVOLUTION Smartly Available Always, Everywhere Smartphones and tablets are overtaking PCs as the preferred business tool. Communications, data and business applications seamlessly extend to these mobile devices, including functions such as single number reachability, presence and routing through the company network. The number of mobile-connected devices exceeds the number of people on earth Individual preferences for applications and form factors and the blending of business and private connectedness, call for using personal devices in conjunction with enterprise networks urging companies to address security credentials and support Bring Your Own Device (BYOD) policies. While bandwidth, coverage, quality and efficiency in mobile networks improve, mobile technologies will drive technical innovation and new services to smartphones. The network is the organisation Increasingly a company s coherency is determined by the intelligence of its network. The network becomes the organisation, with wireless tentacles spread to embrace location-aware services not just for the benefit of tracking, tracing, safety and security, but also for marketing and sales through Near Field Communications and mobile payment applications. 4

5 Virtualised infrastructures improve business continuity and protect missioncritical applications through system-level fault tolerance. Consolidating multiple physical servers on a single host, running Virtual Machines, minimises capital expenditure and operating cost. Cloud computing is changing the enterprise s approach to ICT As virtualisation of computers, networks and storages advances, infrastructures become software-driven. This makes IT management more efficient and enables services to be provided dynamically according to required load and functions. Applications and cloud computing reduce the need to build proprietary systems and frees companies from legacy issues. PRIVATE CLOUD HYBRID CLOUD PUBLIC CLOUD From Device-centric to Service-centric The Smart Virtual Workspace provides end-to-end desktop virtualisation, allowing employees to safely access files, applications and data over a network and from the device of their choice. This eliminates the need for local data storage, minimises the risk of data loss or information leaks and enables centralised management of multiple terminals, thus reducing operational costs. applications through browser-to-browser applications for voice calling, video chat and point to point file sharing. Personal cloud shifts the focus from the client device to cloud-based services. It becomes the new hub for content that is always at hand, irrespective of device. Virtual PBXs provide from the cloud all communications features typically found in a business environment, while WebRTC (Web Real-Time Communication) embeds real-time communications within business Smart Virtual Workspace The Bright Future of Hybrid Cloud Hybrid Cloud provides Flexibility and Scalability Businesses are increasingly turning to hybrid cloud solutions to enable scalable business processes. While they use public clouds for less sensitive applications, they prefer to use private clouds for their vital processing tasks. Allocation of processing tasks and data storage for each application will increasingly be controlled by cloud and edge terminals. Hybrid clouds can quickly scale to a company s needs and operate at all times, from any part of the world, with services charged for as needed. Combining the best of both worlds, they beyond doubt offer true benefits to smart enterprises aiming to stay ahead in their markets. 5

6 Smart Enterprise Trends 2015 hree With organisations increasingly fragmented, departments more flexible, Collaborative Communities Gain an Edge over Rivals employees more mobile and teams widespread, mobile connectivity is enabling workers to be productive during business travel or daily commute and empowering them with applications that involve them in business progress anywhere, anytime. Present markets demand swift response to events and queries, requiring interaction between employees wherever they may be. Smart enterprises use the always-on nature of modern life to gain an edge over rivals. Unified Communications and Collaboration tools such as video conferencing, shared workspace and rich presence, enable working together in real time, and interacting efficiently and effectively with co-workers, clients and suppliers. Integration of rich Audio, Video and Web conferencing features become available on demand creating an informed and connected workspace that drives productivity and reduces latencies, from product development to customer care. As latest applications make set up and use of conferencing and file sharing easy, collaboration sessions become the de facto standard, eliminating the need for business travel to meet in person. Reinventing engagement models Formal and informal groups become collaborative communities that share knowledge, provide coaching and create synergies to reach personal, group and organisational goals. Social communications provide integrated voice, data and video across social networks. Smart enterprises will integrate these into their business process and reinvent their customer engagement models to effectively respond to customer care issues via social media. 6

7 To help businesses deal with the complexity of globalisation and its competitive demands, a smart enterprise s ITand support systems must be highly flexible and resilient in order to seamlessly communicate and interoperate with other disparate technologies and systems. It is the enablement of this flexibility and resilience that defines Openness. It may not be the only means, but it is the simplest and most cost effective approach to building flexible business architectures. Open Source on the way to on-demand computing Open source programming languages, databases, middleware engines and other tools will continue to fuel mobile development and the growth of a mobile open source ecosystem. Open computing platforms - both hardware and software - are essential for the journey towards on demand computing. The role that open standards are playing, is central to the evolution towards more responsive, focused and resilient on demand capabilities. Integrating Open Architectures and Standards into your business UC&C solutions built on open architectures make organisations leverage what they already have and enable them to add best of breed and best in speed elements irrespective of vendor or geography. On the IT side Open Stack software for cloud infrastructures enable flexible deployment of Infrastructure as a Service (IaaS) solutions. One of the main benefits of using open standards is flexibility in internetworking, in deploying industry standard servers and endpoints from multiple sources. COMPATIBILITY INTEGRATION FLEXIBILITY BIG DATA Open SIP has become the foundation for integration of media modes, network devices and applications across a common infrastructure. SIP enables virtual applications to be delivered from the cloud to support conferencing, messaging, voice, and collaboration. Open Philosophies In search of Business Flexibility COST REDUCTION OPEN SOURCE ADDRESSING BUSINESS ISSUES SECURITY 7

8 Smart Enterprise Trends 2015 ivetoday s alternatives (physical, virtual, private cloud, public cloud) and manage Modular Services Serving Scalability and Customisation OPEX to ensure that they are cost-competitive in their markets. This urges executives to make clear decisions whether to replace, revitalise, and/ or outsource some or all of their IT equipment. Easy to purchase, easy to deploy, simple to manage As cloud computing continues to shape the market for IT infrastructure, data centre customers increasingly require simplicity, flexibility and high levels of scalability in their on-premises hardware ecosystems. Smart Enterprises align their IT infrastructure capabilities with expanding business requirements. Modularity of systems, applications and implementations allows investing in only what is needed at present, trimming up-front costs and leaving open the possibility of expanding or incorporating new technologies in the future. Invest for today, prepare for tomorrow Many organisations are rapidly approaching a critical decision point: they need to maintain the ability to deploy applications across the full range of Building hyperscale computing systems With the increase in consolidation, intensive virtualisation and outsourcing, the traditional data centre environment with common brand-name equipment and conventional architectures is quickly shifting to the hyperscale data centre of tomorrow. Building hyperscale architectures requires a fundamentally different approach than that taken with typical enterprise IT systems. Rather than monolithic platforms, design is implemented around distributed architectures such as Hadoop. Bringing it all together requires software and tools to automate node deployment, recovery from failure (rerouting of workloads) and other management and monitoring tools. 8

9 Software Defined relates to systems where the control plane is abstracted from the hardware and is being applied in practically all equipment a data centre consists of. Software Defined servers are well established and Software Defined Networking is rapidly maturing. Software Defined Anything provides improved standards for infrastructure programmability and data centre interoperability. Customers benefit from resulting simplicity, cost reduction and consolidation opportunities. SDN enables swifter development of network solutions Leading the charge is Software Defined Networking (SDN), a technology to abstract the network architecture and to make network devices programmable. Its goal is to make networks more dynamic and allow network engineers to respond quickly to changing business requirements. SDN will extend to all aspects of the infrastructure. Currently, the most popular specification for creating an SDN is OpenFlow, an open standard which lets network administrators control routing tables remotely. Moving to a Software Defined Platform for user-centric services The ultimate goal is a more service-focused infrastructure that increases efficiencies and enhances IT service delivery. Standardisation of underlying hardware platforms, along with the software that runs on these systems, will enable IT departments to become more agile and efficient, as well as delivering best possible service to users and customers. Moving towards a Software Defined data centre will help delivering Infrastructure as a Service. In an SDN, a network administrator can shape traffic from a centralised control console without having to touch individual switches. This is especially helpful in a cloud computing multi-tenant architecture, as it allows managing traffic loads in a flexible and more efficient manner. SDN MARKET Software Defined Anything Dealing effectively with Business Dynamics $ 0.3B $ 3 B $ 30 B

10 Smart Enterprise Trends 2015 even It has become a matter of course for services to be offered 24 hours a day, Business Continuity Services Assurance in our Digitalised Now 365 days a year and across countries. As a result, IT systems need to be extremely reliable and their High Availability an important challenge. Another challenge is the rapid growth of quantification and digitalisation of data. While this can lead to more accurate, reliable and repeatable decision making, sophisticated digital assistance is required to convert all this data into intelligence for better business outcomes. With privacy protection being key in managing data and ensuring anonymity, the importance of security management of social infrastructures will grow in particular. management tools and virtualisation ROI will increasingly be driven by improvements in infrastructure resiliency. Towards maximum protection To ensure an uninterrupted workflow on standby systems without stopping business operations when failure strikes, one or other form of clustering proves the best solution. This can be clustering software to fault tolerant server solutions delivering exceptional uptime through dual modular hardware redundancy. These servers provide continuous availability through hardware redundancy in all components, for optimal data integrity. IT managers need to protect data and applications from hardware, OS and application failures to sudden natural disasters. For a high level of operational uptime, infrastructure components must be fault tolerant with the ability to recover from complex failures and data storage must be secure. This is all the more important in mission-critical environments, such as healthcare, banking, insurances, e-commerce or web services. 24 /7 Services Assurance drives most virtualisation projects Business continuity and disaster recovery (DR) now tops the list of customer motivations to adopt virtualisation, while there already is a healthy and vibrant market for backup, recovery, snapshot, replication and archive technologies designed for VM files and data. Smart enterprises take advantage of data protection and DR tools designed for their virtualisation 99,999% 10

11 Contextual data spans the last mile of personal and business productivity. It provides new insights to guide public, private and business decisions. Advanced ICT enables trends to be extracted from huge amounts of data (big data) collected from the real world and/or cyberspace. This creates new value for society by facilitating more accurate projections, more efficient control of resources, and smarter solutions to social issues. Artificial intelligence and machine learning will further progress by utilising huge amounts of data, to e.g. forecast weather and predict disasters. BIG DATA % Enterprises are deploying Big Data projects to drive better business intelligence, product development and customer service. This includes unstructured data captured from mobile devices, social media, log files, s, images and video, which are used to perform real-time analytics. Social media is making marketing more targeted and businesses will start integrating marketing data from multiple sources. Data Storage solutions driving Interaction, Manageability and UC&C The surge in data drives storage solutions to become more flexible and scalable as organisations find it increasingly complex to store, protect, and manage all their information. New storage solutions will focus on the need for simple manageability, while providing excellent reliability. Meta-information will accompany voice, video, chat and text communications to provide fuller context for interactions. Contextual Analysis Converting Data into Business Intelligence Contextually aware presence allows employees the ability to receive information on content, tools, and services based on contextual information, such as the geographical location, personal preferences, and current activities of group members. Integration with UC&C software allows workers to use their mobile devices for contextual collaboration and have access to features that indicate a co-worker s availability and location. 11

12 Smart Enterprise Trends 2015 ineprecision farming already uses environmental sensors to maximise yields Sense and Sensibility Effective Decision Making in the Blink of an Eye at reduced cost. Responding to varying growing conditions helps minimise fertiliser, pesticide, water, while maximising crop yields. Standing out from the crowd Fingerprints, facial definitions, body contours, retinal scans and voice files all can be composited through software to recognise individuals, make them stand out from the crowd, identify themselves without additional data and to enable speedy and secure interaction. Cost reduction of sensors and performance improvement of processing technologies spur data collection and information extraction across many sectors from industry, energy, transport, retail and defence to healthcare. Sensing, location detection, pattern recognition and data matching, all aim to empower accurate and swift decision making at the time and place of action. Ultra-compact and intelligent sensors will be installed in any place and wide-range sensors mounted on satellites and drones will enable remote sensing in any environment. At airports, border crossings or football stadiums, effective biometrics is a fast, efficient way of identifying people. Data collection goes hand in hand with data analysis to create useful insights when combined with location, personal preferences, environmental characteristics or social information. Human Understanding and Augmentation Robotics and wearable technologies will expand individuals intellectual abilities such as memory and judgment. Computing abilities expand to understand human thought, emotion and intention, providing natural guidance of user behaviour. Smart watches, cyber glasses, chips in running shoes and health kits capture what the user sees, hears, feels or is unaware of aiming to provide the Quantified Self with richer experience and insights, and safer and healthier living. 12

13 Societies everywhere are faced with formidable challenges, such as safeguarding sustainable energy supplies, providing clean water, improving emergency response, and dealing with demographic change. Cities are growing larger and more complex, requiring authorities to look for solutions to improve the quality of life. Important steps are being made towards a smarter society where Information and Communications technologies play a vital role in ensuring energy efficiency, sustainable economic development, enhanced safety and security, with wise management of natural resources. Within enterprises, solutions such as virtualisation, power-efficient equipment and smart distribution networks help save power, while connected processes and real-time collaboration save time, reduce costs and reduce scope and impact of physical travel and transportation. In homes, smart metering, temperature control, surveillance and stock keeping are increasing the comfort and quality of life, while advances in renewable energy will allow individuals to collect ( harvest ) kinetic energy and use it to help power their homes, offices and cities. Minimising waste, maximising the quality of life Smarter storage, usage and control of energy in buildings, by vehicles and across networks achieve enhanced environmental and economic performance. Building automation systems that perform integrated surveillance, security and energy usage monitoring, minimise energy waste through location information enabling automatically controlling air conditioning and lighting, as well as providing location data on individuals to enhance their security. SMART ENERGY SMART SCHOOL SMART SHOPS SMART TRANSPORT Smart Society Power to the People SMART FACTORY SMART HOME SMART BUILDING SMART CAR 13

14 Smart Enterprise Trends 2015 Summing it up Valuable Pillars to Build the Smart Enterprise on As a social value creator, NEC combines its advanced technologies, services equality of society - enabling people to live brighter, more enriched lives: Orchestrating a brighter world.. Combining our capabilities and rich portfolios in Communications and IT, NEC is unique in being able to provide government authorities, Business Agility Cloud Delivery EMPOWERING THE individuals and enterprises with solutions that cover the full spectrum of their operations. The level of integration of NEC s network, server, storage and enterprise communications solutions highlights the power of these Smart Enterprises leverage these technologies to optimise business practices, drive workforce engagement and create a competitive edge. SMART ENTERPRISE Collaborative Communities Assured Services This is how NEC empowers the Smart Enterprise - and why the Smart Enterprise relies on NEC. Business Agility Empowering workforces and Cloud Delivery Collaborative Communities Services Assurance Ensuring highly available, secure adaptive IT that is more resilient that enable business growth and tools for rich collaboration across and scalable infrastructure for and responsive organisations business continuity 14

15 EMPOWERING THE SMART ENTERPRISE 15

16 For more information, visit au.nec.com, or call NEC brings together and integrates technology and expertise to create the ICT-enabled society of tomorrow. We collaborate closely with partners and customers around the world, orchestrating each project to ensure all its parts are fine-tuned to local needs. Every day, our innovative solutions for society contribute to greater safety, security, efficiency and equality, and enable people to live brighter lives. About NEC Australia. NEC Australia is a leading technology company, delivering a complete portfolio of ICT solutions and services to large enterprise, small business and government organisations. We deliver innovative solutions to help customers gain greater business value from their technology investments. NEC Australia specialises in information and communications technology solutions and services in multi-vendor environments. Solutions and services include: IT applications and solutions development, unified communications, complex communications solutions, network solutions, display solutions, identity management, research and development services, systems integration and professional, technical and managed services. Smart Enterprise Trends 2015 v NEC Australia Pty Ltd reserves the right to change product specifications, functions, or features, at any time, without notice. Please refer to your local NEC representatives for further details. Although all efforts have been made to ensure that the contents are correct, NEC shall not be liable for any direct, indirect, consequential or incidental damages resulting from the use of the equipment, manual or any related materials. The information contained herein is the property of NEC Australia Pty Ltd and shall not be reproduced without prior written approval from NEC Australia Pty Ltd. Copyright 2015 NEC Australia Pty Ltd. All rights reserved. NEC, NEC logo, and UNIVERGE are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All other trademarks are the property of their respective owners. All rights reserved. Printed in Australia. Note: This disclaimer also applies to all related documents previously published.

Smart Enterprise Trends 2015

Smart Enterprise Trends 2015 Smart Enterprise Trends 2015 10 Strategic Drivers that will Empower the Smart Enterprise www.nec-smartenterprise.com Smart Enterprise Trends 2015 01 Ubiquitous Connectedness 03 Collaborative Communities

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution.

NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Australia au.nec.com Communication and collaboration. Your way. Modern

More information

Corporate Overview NEC Australia

Corporate Overview NEC Australia Corporate Overview NEC Australia NEC Australia au.nec.com Company facts Strong history in Australia - Forty six years local expertise combined with global reach as part of NEC Corporation, a global leader

More information

Understanding the impact of the connected revolution. Vodafone Power to you

Understanding the impact of the connected revolution. Vodafone Power to you Understanding the impact of the connected revolution Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends, understanding

More information

Business Cloud Services

Business Cloud Services Business Cloud Services Unified Communications in the Cloud Flexible. Economical. Powerful. UNIVERGE BLUE Business Cloud Services by NEC delivers enterprise-grade Voice, Mobility, Messaging, Presence,

More information

White Paper. Safety by design. Fleet Communications. NEC Australia au.nec.com

White Paper. Safety by design. Fleet Communications. NEC Australia au.nec.com Safety by design Fleet Communications NEC Australia au.nec.com Communications and workplace safety The use of communications tools while driving is a well-documented workplace risk for fleet vehicle operators

More information

SL1100 Communications Solution

SL1100 Communications Solution SL1100 Communications Solution NEC Australia au.nec.com Smart communication for small businesses The SL1100 is a cost effective and powerful communications solution specifically designed with the small

More information

Mobile Access Controller

Mobile Access Controller Solution overview Mobile Access Controller Mobile Workforce Communication Solution NEC Australia nec.com.au Reliable voice and data coverage for field workers. Overview Designed specifically for vehicle

More information

Video conferencing just became clearer NEC conferencing & collaboration

Video conferencing just became clearer NEC conferencing & collaboration Video conferencing just became clearer NEC conferencing & collaboration NEC Australia nec.com.au Maximise your business communications with NEC s conferencing & collaboration solution. Communicate, collaborate

More information

SL1100 Communications Solution

SL1100 Communications Solution SL1100 Communications Solution NEC Australia nec.com.au Smart communication for small businesses The SL1100 is a cost effective and powerful communications solution specifically designed with the small

More information

WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises?

WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? Business managers and technology leaders are being challenged to make faster

More information

alcatel-lucent converged network solution The cost-effective, application fluent approach to network convergence

alcatel-lucent converged network solution The cost-effective, application fluent approach to network convergence alcatel-lucent converged network solution The cost-effective, application fluent approach to network convergence the corporate network is under pressure Today, corporate networks are facing unprecedented

More information

RETAIL COMMUNICATIONS

RETAIL COMMUNICATIONS RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?

More information

OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)

OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS) OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS

More information

A new era for the Life Sciences industry

A new era for the Life Sciences industry A new era for the Life Sciences industry Cloud computing changes the game Michael Whitworth Director, Clinical Data Strategy Accenture Accelerated R&D Services Michael.whitworth@accenture.com Agenda: Accenture

More information

Reducing your organisation s operational costs

Reducing your organisation s operational costs White paper Reducing your organisation s operational costs NEC Australia au.nec.com Managing the challenges of a multi-vendor environment Your business and your customers expect technology to deliver ever-increasing

More information

VMware Solutions for Small and Midsize Business

VMware Solutions for Small and Midsize Business SOLUTION BRIEF VMware Solutions for Small and Midsize Business Protect Your Business, Simplify and Save on IT, and Empower Your Employees AT A GLANCE VMware is a leader in virtualization and cloud infrastructure

More information

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION WHAT DO CUSTOMERS WANT FROM CONTACT CENTRES 41 % % % Person who answers the phone handles the whole call 40 To be treated as a valued customer

More information

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today

More information

Data center and cloud management. Enabling data center modernization and IT transformation while simplifying IT management

Data center and cloud management. Enabling data center modernization and IT transformation while simplifying IT management Data center and cloud management Enabling data center modernization and IT transformation while simplifying IT management 2013 Dell, Inc. ALL RIGHTS RESERVED. This document contains proprietary information

More information

DOBUS And SBL Cloud Services Brochure

DOBUS And SBL Cloud Services Brochure 01347 812100 www.softbox.co.uk DOBUS And SBL Cloud Services Brochure enquiries@softbox.co.uk DOBUS Overview The traditional DOBUS service is a non-internet reliant, resilient, high availability trusted

More information

Topics: Cloud middleware, Datacentre services, Cloud model evolution and Cloud service market orientation

Topics: Cloud middleware, Datacentre services, Cloud model evolution and Cloud service market orientation Recommendations for the Workprogramme H2020-ICT-2018-2019 Topics: Cloud middleware, Datacentre services, Cloud model evolution and Cloud service market orientation Editor: Dana Petcu, West University of

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

The rise of the hybrid network model

The rise of the hybrid network model The rise of the hybrid network model Hybrid networks offer the promise of greater flexibility and capacity, improved application performance and cheaper price points than traditional Wide Area Networks

More information

The forecast looks bright for cloud based telephony

The forecast looks bright for cloud based telephony The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the

More information

White Paper NEC Unified Communications

White Paper NEC Unified Communications NEC Unified Communications NEC Australia nec.com.au So what is Unified Communications? Unified Communications empowers you with the ultimate communications tool by converging and integrating all forms

More information

T H E E D U C A T I O N C L O U D. Freedom... a true Cloud based solution for education!

T H E E D U C A T I O N C L O U D. Freedom... a true Cloud based solution for education! T H E E D U C A T I O N C L O U D Freedom... a true Cloud based solution for education! Contents T H E E D U C A T I O N C L O U D What is Freedom? 04 Freedom... a Cloud based solution for education! High

More information

20 th Year of Publication. A monthly publication from South Indian Bank. www.sib.co.in

20 th Year of Publication. A monthly publication from South Indian Bank. www.sib.co.in To kindle interest in economic affairs... To empower the student community... Open YAccess www.sib.co.in ho2099@sib.co.in A monthly publication from South Indian Bank 20 th Year of Publication Experience

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS?

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? WHY SHOULD HOSTED TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? An Insight For Business Leaders 01 INTRODUCTION There is much talk about hosted or cloud-based telephony and the rapid adoption of this new

More information

Unified Communications. The Technologies, Features & Benefits

Unified Communications. The Technologies, Features & Benefits Unified Communications The Technologies, Features & Benefits Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation

More information

Mobility. Mobility is a major force. It s changing human culture and business on a global scale. And it s nowhere near achieving its full potential.

Mobility. Mobility is a major force. It s changing human culture and business on a global scale. And it s nowhere near achieving its full potential. Mobility arrow.com Mobility This year, the number of mobile devices is expected to exceed the world s population. Soon, smartphones will surpass PCs as the device of choice for Internet access. A startling

More information

Desktop Virtualisation

Desktop Virtualisation Shaping the future of end user services Desktop Virtualisation Seize opportunities before others see them Remember the not-too-distant past?» Traditional thin client systems struggled to gain wide acceptance,

More information

Adopting a service-centric approach to backup & recovery

Adopting a service-centric approach to backup & recovery Adopting a service-centric approach to backup & recovery Written by John Maxwell, VP, Data Protection Products Abstract This solution brief explores the business challenges driving the need to move beyond

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

Data centre strategies for business growth in a hybrid cloud world

Data centre strategies for business growth in a hybrid cloud world Data centre strategies for business growth in a hybrid cloud world A joint report from Pacnet and CIO Custom Solutions Group October 2014 Introduction The data centre has become an integral part of the

More information

Unified Communications and the Cloud

Unified Communications and the Cloud Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused

More information

"Secure insight, anytime, anywhere."

Secure insight, anytime, anywhere. "Secure insight, anytime, anywhere." THE MOBILE PARADIGM Mobile technology is revolutionizing the way information is accessed, distributed and consumed. This 5th way of computing will dwarf all others

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

Cloud Services for Microsoft

Cloud Services for Microsoft The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation

More information

COLOCATION AND THE HYBRID CLOUD: DIVERSITY OF OPTIONS, DIVERSITY OF ADOPTIONS

COLOCATION AND THE HYBRID CLOUD: DIVERSITY OF OPTIONS, DIVERSITY OF ADOPTIONS White Paper COLOCATION AND THE HYBRID CLOUD: DIVERSITY OF OPTIONS, DIVERSITY OF ADOPTIONS Sponsored by: NEXTDC Glen Duncan February 2015 IDC OPINION ICT decision-makers should view the hybrid cloud as

More information

Finding the right cloud solutions for your organization

Finding the right cloud solutions for your organization Finding the right cloud solutions for your organization Business white paper If you manage technology today, you know the story: everything is mobile, connected, interactive, immediate, and fluid. Expectations

More information

Connected Intelligence and the 21 st Century Digital Enterprise

Connected Intelligence and the 21 st Century Digital Enterprise Connected Intelligence and the 21 st Century Digital Enterprise Lewis Carr Senior Director, HP Software May 25 th, 2015 By 2025 we will become a deeply connected, digital world Digital everything everywhere,

More information

Data Center Network Evolution: Increase the Value of IT in Your Organization

Data Center Network Evolution: Increase the Value of IT in Your Organization White Paper Data Center Network Evolution: Increase the Value of IT in Your Organization What You Will Learn New operating demands and technology trends are changing the role of IT and introducing new

More information

CoIP (Cloud over IP): The Future of Hybrid Networking

CoIP (Cloud over IP): The Future of Hybrid Networking CoIP (Cloud over IP): The Future of Hybrid Networking An overlay virtual network that connects, protects and shields enterprise applications deployed across cloud ecosystems The Cloud is Now a Critical

More information

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment A Ready Business has total visibility and control Seamlessly manage your global telecommuncations in a secure environment 2 We live in a world of rapid and unpredictable change 22% Only 22% of businesses

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

GETTING THE MOST FROM THE CLOUD. A White Paper presented by

GETTING THE MOST FROM THE CLOUD. A White Paper presented by GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are

More information

How cloud computing can transform your business landscape.

How cloud computing can transform your business landscape. How cloud computing can transform your business landscape. This whitepaper will help you understand the ways cloud computing can benefit your business. Introduction It seems like everyone is talking about

More information

UNIVERGE SV9300 COMMUNICATIONS SOLUTION. Smart Communications for small and medium businesses

UNIVERGE SV9300 COMMUNICATIONS SOLUTION. Smart Communications for small and medium businesses UNIVERGE SV9300 COMMUNICATIONS SOLUTION Smart Communications for small and medium businesses au.nec.com UNIVERGE SV9300 Contents 4 Smart Communications 6 A platform that grows with your business 8 Unified

More information

EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST

EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST Enabling user efficiency with a cloud-based email platform With productivity, revenues and reputation at stake, an

More information

White Paper Public vs Private Cloud: Food for Thought

White Paper Public vs Private Cloud: Food for Thought Public vs Private Cloud: Food for Thought nec.com.au Cloud computing is quickly becoming the fast food of the IT industry. On the face of it, it s quick, cheap and easy to implement, but as organisations

More information

INTUITIVE TRADING. Abstract. Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises AN IP TRADE WHITE PAPER

INTUITIVE TRADING. Abstract. Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises AN IP TRADE WHITE PAPER INTUITIVE TRADING Modernizing and Streamlining Communications & Collaboration for Financial Trading Enterprises Abstract Information technology budgets at investment banks were decimated in the aftermath

More information

CONSULTING SERVICES. Experience in Action

CONSULTING SERVICES. Experience in Action CONSULTING SERVICES Experience in Action EYES ON THE FUTURE - FEET ON THE GROUND Right now, the workspace and its associated ICT infrastructure are undergoing their most radical transformation ever. Social,

More information

The transformation of client device and the rise of cloud computing

The transformation of client device and the rise of cloud computing The transformation of client device and the rise of cloud computing 客 戶 端 設 備 的 轉 化 和 雲 端 運 算 的 崛 起 Jason Lui HP Inc. Agenda 1. Some Definition & Industry Trends 2. Trend for Client end in Cloud Computing

More information

The promise of SDN. EU Future Internet Assembly March 18, 2014. Yanick Pouffary Chief Technologist HP Network Services

The promise of SDN. EU Future Internet Assembly March 18, 2014. Yanick Pouffary Chief Technologist HP Network Services The promise of SDN EU Future Internet Assembly March 18, 2014 Yanick Pouffary Chief Technologist HP Network Services Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein

More information

The Next-Generation Virtual Data Center

The Next-Generation Virtual Data Center The Essentials Series: Managing Workloads in a Virtual Environment The Next-Generation Virtual Data Center sponsored by by Jaime Halscott Th e Next Generation Virtual Data Center... 1 Be nefits of Virtualization

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 2014 Global 2013 North Unified American Communications SSL Certificate Infrastructure Technology Product Innovation Leadership Leadership Award Award Technology Innovation

More information

SOFTWARE DEFINED NETWORKING

SOFTWARE DEFINED NETWORKING SOFTWARE DEFINED NETWORKING Bringing Networks to the Cloud Brendan Hayes DIRECTOR, SDN MARKETING AGENDA Market trends and Juniper s SDN strategy Network virtualization evolution Juniper s SDN technology

More information

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high

More information

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged

More information

Profile. Business solutions with a difference

Profile. Business solutions with a difference Profile Business solutions with a difference Overview ITeM Group was founded in 1999 and has a successful history of delivering IT solutions in Australia, New Zealand, Indonesia, China and Canada. We specialise

More information

Fujitsu in Energy & Utilities

Fujitsu in Energy & Utilities Fujitsu in Energy & Utilities shaping tomorrow with you Winds of Change The pace of change in the energy and utilities industries is increasing rapidly. Pressure is coming from all sides: Regulatory compliance

More information

HP Vertica OnDemand. Vertica OnDemand. Enterprise-class Big Data analytics in the cloud. Enterprise-class Big Data analytics for any size organization

HP Vertica OnDemand. Vertica OnDemand. Enterprise-class Big Data analytics in the cloud. Enterprise-class Big Data analytics for any size organization Data sheet HP Vertica OnDemand Enterprise-class Big Data analytics in the cloud Enterprise-class Big Data analytics for any size organization Vertica OnDemand Organizations today are experiencing a greater

More information

Future Focus: What s Coming in Enterprise Mobility Management (EMM) FUTURE FOCUS. What s Coming in Enterprise Mobility Management.

Future Focus: What s Coming in Enterprise Mobility Management (EMM) FUTURE FOCUS. What s Coming in Enterprise Mobility Management. 1 FUTURE FOCUS What s Coming in Enterprise Mobility Management Whitepaper 2 Future Focus: What s Coming in Enterprise Mobility Management (EMM) There s far more power in modern smartphones and tablets

More information

VIEW POINT. Getting cloud management and sustenance right! It is not about cloud, it s about tomorrow s enterprise

VIEW POINT. Getting cloud management and sustenance right! It is not about cloud, it s about tomorrow s enterprise VIEW POINT Getting cloud management and sustenance right! It is not about cloud, it s about tomorrow s enterprise Soma Sekhar Pamidi, Vinay Srivastava, Mayur Chakravarty The dynamic technologies of cloud

More information

HYBRID CLOUD SERVICES HYBRID CLOUD

HYBRID CLOUD SERVICES HYBRID CLOUD SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.

More information

customer interaction solutions Contact Centres that Enhance Customer Engagement

customer interaction solutions Contact Centres that Enhance Customer Engagement customer interaction solutions Contact Centres that Enhance Customer Engagement The opportunities for companies to gather and process information can influence reputation and brand, as well as drive sales.

More information

VIRTUALIZING THE EDGE

VIRTUALIZING THE EDGE VIRTUALIZING THE EDGE NFV adoption to transform telecommunications infrastructure Karthik Kailasam Director, Integrated Modular Solutions September 2015 Key Messages The transformation of telecom networks

More information

Your Guide to Navigating the Cloud. www.ukcloudalliance.co.uk

Your Guide to Navigating the Cloud. www.ukcloudalliance.co.uk Your Guide to Navigating the Cloud www.ukcloudalliance.co.uk 0800 138 4443 Sharing knowledge, ideas and innovation Welcome to the UK Cloud Alliance. Medium sized UK companies tell us they want the best

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

High Availability of VistA EHR in Cloud. ViSolve Inc. White Paper February 2015. www.visolve.com

High Availability of VistA EHR in Cloud. ViSolve Inc. White Paper February 2015. www.visolve.com High Availability of VistA EHR in Cloud ViSolve Inc. White Paper February 2015 1 Abstract Inspite of the accelerating migration to cloud computing in the Healthcare Industry, high availability and uptime

More information

NEXT GENERATION VIDEO CONFERENCING BOOSTING PRODUCTIVITY OF THE DECENTRALIZED WORKFORCE

NEXT GENERATION VIDEO CONFERENCING BOOSTING PRODUCTIVITY OF THE DECENTRALIZED WORKFORCE NEXT GENERATION VIDEO CONFERENCING BOOSTING PRODUCTIVITY OF THE DECENTRALIZED WORKFORCE By Debra Chin Senior Vice President Palmer Research EXECUTIVE SUMMARY Knowledge workers are individuals who are valued

More information

Extreme Networks Software Defined Networking (SDN) Platform: Open, Standards-based and Comprehensive

Extreme Networks Software Defined Networking (SDN) Platform: Open, Standards-based and Comprehensive Extreme Networks Software Defined Networking (SDN) Platform: Open, Standards-based and Comprehensive EXTREME NETWORKS SDN PLATFORM An Evolutionary SDN Platform to Promote Community Led Innovation. Extreme

More information

White paper: Unlocking the potential of load testing to maximise ROI and reduce risk.

White paper: Unlocking the potential of load testing to maximise ROI and reduce risk. White paper: Unlocking the potential of load testing to maximise ROI and reduce risk. Executive Summary Load testing can be used in a range of business scenarios to deliver numerous benefits. At its core,

More information

Clouding the issue. Why a mix of on-premises, public and private cloud-based solutions could be the future

Clouding the issue. Why a mix of on-premises, public and private cloud-based solutions could be the future Clouding the issue Why a mix of on-premises, public and private cloud-based solutions could be the future 2 Financial services providers need to choose carefully when it comes to cloud computing It s fair

More information

ICT Development Trends (2014): Embracing the Era of Mobile-ICT

ICT Development Trends (2014): Embracing the Era of Mobile-ICT ICT Development Trends (2014): Embracing the Era of Mobile-ICT ZTE COPORATION In our fast-growing global information society, technology has had a profound effect on every aspect of society and each individual's

More information

BEYOND LIMITATIONS CONNECTING POSSIBILITIES

BEYOND LIMITATIONS CONNECTING POSSIBILITIES BEYOND LIMITATIONS CONNECTING POSSIBILITIES Huawei Enterprise BYOD Solution CONNECTING BUSINESS OPPORTUNITIES IN Trend 470 million 1.2 billion 35% In 2011, intelligent mobile terminals surpassed PCs in

More information

Reaping the Full Benefits of a Hybrid Network

Reaping the Full Benefits of a Hybrid Network Singtel Business Product Factsheet Managed Hybrid Network Reaping the Full Benefits of a Hybrid Network Singtel Managed Hybrid Network is an innovative offering that extends the enterprise s network coverage

More information

UC Suite. For UNIVERGE SV9100. Smart Communications for Small and Medium Business

UC Suite. For UNIVERGE SV9100. Smart Communications for Small and Medium Business UC Suite For UNIVERGE SV9100 Smart Communications for Small and Medium Business au.nec.com UC Suite Contents 4 Benefits of UC Suite 6 Streamlined access 7 Work anywhere 8 Operator consoles 9 Contact Centre

More information

2015 LENOVO. ALL RIGHTS RESERVED. Isabel Zarate Lenovo EBG Leader

2015 LENOVO. ALL RIGHTS RESERVED. Isabel Zarate Lenovo EBG Leader 2015 LENOVO. ALL RIGHTS RESERVED. Isabel Zarate Lenovo EBG Leader Enterprise is Key to Lenovo Triple Plus Strategy SMART CONNECTED DEVICES TOTAL PORTFOLIO ** * 2 2015 Lenovo Internal. All rights reserved.

More information

OVERVIEW OPTUS CONTACT CENTRE SOLUTIONS BE A GREAT PLACE TO CALL

OVERVIEW OPTUS CONTACT CENTRE SOLUTIONS BE A GREAT PLACE TO CALL OVERVIEW OPTUS CONTACT CENTRE SOLUTIONS BE A GREAT PLACE TO CALL CONTENTS FRIENDLY VOICES, FRIENDLY SERVICES 01 NETWORK HOSTED CONTACT CENTRE SOLUTIONS 02 CUSTOMER INTERACTION AND EXPERIENCE SOLUTIONS

More information

The Evolution to Cloud Communications

The Evolution to Cloud Communications The Evolution to Cloud Communications The adoption of Cloud Communications by enterprises: An evolution, not a revolution Table of Contents Introduction... 1 The Emergence of Private, Public and Hybrid

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved.

Cisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved. Cisco / Microsoft Unified Communications Integration Overview 2010 Cisco and/or its affiliates. All rights reserved. 1 2010 Cisco and/or its affiliates. All rights reserved. 2 3.6 8 million 600k 300k Billion

More information

The Road to Cloud UC and Collaboration

The Road to Cloud UC and Collaboration The Road to Cloud UC and Collaboration How Australian businesses can benefit from emerging collaboration technologies A Telsyte report commissioned by NEC Australia Contents Introduction 3 The Australian

More information

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD SERVICE (SINGTEL IAAS)

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD SERVICE (SINGTEL IAAS) SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD SERVICE (SINGTEL IAAS) SingTel Managed Cloud Service delivers greater flexibility, security, cost efficiency and convenience. Looking for a way to reap

More information

Coho Data s DataStream Clustered NAS System

Coho Data s DataStream Clustered NAS System Technology Insight Paper Coho Data s DataStream Clustered NAS System Bridging a Gap Between Webscale and Enterprise IT Storage By John Webster November, 2014 Enabling you to make the best technology decisions

More information

Business Cloud Services Contact Center

Business Cloud Services Contact Center Business Cloud Services Contact Center Contact Center in the Cloud Customer Engagement Starts in the Cloud UNIVERGE BLUE Contact Center enables you to efficiently handle all customer communication channels

More information

Inter-Tel 5000 Network Communications Solutions

Inter-Tel 5000 Network Communications Solutions Inter-Tel 5000 Network Communications Solutions 2006 Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your

More information

The Open Cloud Near-Term Infrastructure Trends in Cloud Computing

The Open Cloud Near-Term Infrastructure Trends in Cloud Computing The Open Cloud Near-Term Infrastructure Trends in Cloud Computing Markus Leberecht BELNET Networking Conference 25-Oct-2012 1 Growth & IT Challenges Drive Need for Cloud Computing IT Pros Growth IT Challenges

More information

Long Term Evolution (LTE) for Public Safety

Long Term Evolution (LTE) for Public Safety S T R A T E G I C W H I T E P A P E R Long Term Evolution (LTE) for Public Safety Enabling Flexible Business Models To provide seamless data communication during emergencies, public safety practitioners

More information

Maximizing Your Desktop and Application Virtualization Implementation

Maximizing Your Desktop and Application Virtualization Implementation Maximizing Your Desktop and Application Virtualization Implementation The Essentials Series sponsored by David Davis Article 1: Using Hosted Applications with Desktop Virtualization... 1 The State of Desktop

More information

Virtual Infrastructure Creates Communications Agility

Virtual Infrastructure Creates Communications Agility Virtual Infrastructure Creates Communications Agility June 2013 Prepared by: Zeus Kerravala Virtual Infrastructure Creates Communications Agility by Zeus Kerravala June 2013 º º º º º º º º º º º º º º

More information

Trends in enterprise ICT

Trends in enterprise ICT UBS Telecoms Enterprise Day 2014 Trends in enterprise ICT 28 March 2014 Robert Schumann 2 Contents About Analysys Mason Sizing African SME ICT markets Case studies from Developed Markets Challenges and

More information

White Paper UC for Business - Networked Queuing

White Paper UC for Business - Networked Queuing UC for Business - Networked Queuing NEC Australia nec.com.au Table of Contents Introduction...3 Overview...3 Why Have Networked Call Centers?...3 What Technology Best Provides for Multiple Sites?...3 How

More information

The Evolution of the Service Desk: White Paper

The Evolution of the Service Desk: White Paper The Evolution of the Service Desk: White Paper September 2012 Neil Penny Product Marketing Manager Sunrise Software The Evolution of the Service Desk Synopsis Gartner analysts are predicting that by the

More information

Using Video to Gain a Competitive Advantage: A Business Strategy for Mid-Market Companies

Using Video to Gain a Competitive Advantage: A Business Strategy for Mid-Market Companies Using Video to Gain a Competitive Advantage: A Business Strategy for Mid-Market Companies Buying a new, or even a used, car is a significant investment for many consumers. Today, most car dealers offer

More information