The versatile application scenarios of ARIS within the Bundesagentur für Arbeit (BA) / Federal Employment Agency of. Germany

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1 The versatile application scenarios of ARIS within the Bundesagentur für Arbeit (BA) / Federal Employment Agency of Germany Matthias Bogner Bundesagentur für Arbeit / Federal Employment Agency of Germany

2 8 June 2011 ProcessWorld Guiding principles, legal mandate and business policy objectives of the BA Legal Mandate Achieve high level of employment Prevent development of unemployment Reduce duration of unemployment Guiding Principles Describes the philosophy of the BA Describes Leitbild the corporate culture Conveys orientation Business Policy Objectives Motivate employees and tap the full potential Work result-oriented (process optimization) Achieve a high degree of customer satisfaction Business Process Management Business Processes, Organization, Application Systems, Data, Technology Strategic & functional analysis Planning & modeling of processes Implementation & auditing of processes Continuous improvement processes Business processes & objects Functional domain model System Landscape

3 Business Process Management Backbone and central guidance: the operative business process model of the BA / Federal Employment Agency of Germany 8 June 2011 ProcessWorld

4 8 June 2011 ProcessWorld Objectives of the operative business process model Basis for the continious improvement process Support of quality assurance Complete documentation of the business processes Objectives Basis for product development and for the the further development of IT Documentation of decentralized modeling efforts Linkage to management indicators First published in december 2005 Continuous expansion and further development of the operational business process model The process model contains the processes of the domains social code II (basic social security for jobseekers) & social code III (employment promotion) Involvement of user groups and practioners Publishing of the documentation in the intranet Perfect reference book and orientation guide for all employees Consistent language within the organization

5 8 June 2011 ProcessWorld Objectives for the application of ARIS The operational business process model was initially modeled with the tool Innovator. Reason for the migration to ARIS were: The process model should be updated and newly published at least monthly (high functional actuality). No submission deadline weeks before the publishing High benefit compared to little effort regarding the release management of the publication Administration of the tool should be simple Usability & handling should be simple and easy to understand (for the users in the functional departments) Further development of the operational process model should be optimally supported (and with relatively little effort) Innovator models migrated to ARIS

6 8 June 2011 ProcessWorld Complete documentation of the business processes Visualization and transparency of the business processes by a complete documentation of the business processes as well as their embedding into the cross-divisional overall context of the organisation and/or into the product context Availability of quality assured processes Generation of a common understanding for the processes taking into account dencentralised modeling efforts Guidline for an efficient execution of processes(end user) Consistency with directives achieved by a Process diagram Description of further monthly update Prozessdiagramm Beschreibung process relevant und weitere prozessrelevante information Informationen

7 Input 8 June 2011 ProcessWorld Example for an IT development: model driven development RobasO Requisitioner Functional department Functional department IT department IT department Erfassungs-bogen IT requirments RobasO Structured functional descriptions Business process modeling Enrichment with IT specific information 4 5 Modeling system design Realization Implementation code generator application domains templates... (... ) (... ) Registration form Published business processes Requirements specification System model Services / applications

8 8 June 2011 ProcessWorld The operative business process model as the basis for the conitinuous improvement process Process Team Process Team Continuous improvement process Process Team Employee/ User Group Publishing of the process Process Documentation

9 Enterprise Architecture Management Capturing and maintaining the complex IT landscape of Germany s largest agency Outlook: Migrating the existing landscape towards the IT strategy of the agency 8 June 2011 ProcessWorld

10 8 June 2011 ProcessWorld Enterprise Architecture BA/ Federal Employment Agency of Germany The Enterprise Architecture is a structured and consolidated collection of plans for the design of the IT landscape of an organization, which depicts the different aspects of IT systems (e.g. data, functions, interfaces, platforms, networks), in their different detaillings and views, tailored to the specific information needs of the stakeholders (e.g. manager, planner, designer), as well as their embedding into the business (e.g. goals, strategies, business processes) in past, current and future occurences

11 8 June 2011 ProcessWorld As-is IT landscape: A part of EAM As-Is Target The Enterprise Architecture is a structured and consolidated collection of plans for the design of the IT landscape of the BA. The term plan refers to development plans (maps) as well as to time schedules Enterprise Architecture Management is the discipline which transforms the current IT landscape towards the strategic target landscape by means of a controlled evolution As-is transformation target The as-is IT landscape is a central element of Enterprise Architecture Management. It forms the basis for all goal-oriented planning activities Product Portfolio Mgmt Project Portfolio Mgmt Strategy

12 Current EAM service portfolio of the BA Maintaining the IT landscape (Focus: document) IT systems/services incl. their dependencies (functional support, interfaces, SOA services, components) IT target landscape and functional architecture Components including their lifecycle Generation of reports and analyses of the as-is IT landscape (IT system descriptions, interface matrices, component usage, etc), of the functional architecure and the technology roadmap EAM TOOL Maintaining the IT roadmap (Focus: Plan) Derivation of measures from the strategy/target landscape/technology roadmap Documentation of architecture-related dependencies of measures Allocation of measures to projects/requests for changes as well as to responsible organizational Analysis EAM tool Analysis of the as-is IT landscape and of the IT roadmaps regarding the attainment of the target landscape Provosion of the EAM tool as a management informations system Realization and optimization of the methodology for managing the EAM processes using ARIS. 8 June 2011 ProcessWorld

13 8 June 2011 ProcessWorld EAM: Interaction with IT Strategy und Project Portfolio Management Strategic Architecture Management Target architectures on the basis of the IT strategy Analysis for the development of the IT strategy IT Strategy Operational Architecture Management Architectural guidelines for projects Analysis of the IT landscape in order to minimize project efforts IT roadmap Enterprise Architecture Management Project Portfolio Management

14 uses supports As-is IT landscape: Overview Functional Architecture The as-is IT landscape basically consist of IT systems and their interfaces including interfaces to partner systems Support of the functional architecture Usage of technology components IT systems interfaces Technolgy Components 8 June 2011 ProcessWorld

15 8 June 2011 ProcessWorld Current EAM support using ARIS The central information platform: Information is published in the intranet and is available for everyone (e.g. also for projects) Analysis for decisions (e.g. degree of coverage, impact analysis) IT system description

16 8 June 2011 ProcessWorld IT Roadmap: Overview Why? What? How? Whereby? Strategy Need for action Measures Realization as-is landscape target landscape 2015 Goal Goal RfC 4711: Einsatz am IT Roadmap The IT roadmap is the sum of all measures taken to achieve the target landscape Goal Goal Goal Goal Projekt XY: Einsatz am Goal

17 SAP Implementation and Maintenance Using ARIS for building a business blueprint for Europe s largest SAP Implementation Project in the public sector 8 June 2011 ProcessWorld

18 June 2011 ProcessWorld The ERP Implementation Project within the BA / Federal Employment Agency of Germany 1 Improved transparency From back then (2008) only legacy systems 2 Enhanced work capacity to present day (2011) mainly SAP COSIMA2 ZEUS - Plattform PAS -D SnSt Intern SnSt Intern BS Plattform SnSt Intern Personaladministration KLR-BA PAS Archiv (Altfälle) Bezüge (incl. KG) Prüfdateien MITRA - Plattform FINAS / Sachbuch cope /copw BA-ELAN Personalentwicklung KLR-BA Personalwirtschaft KLR-BA MITRA - Plattform SnSt Extern BRH LGV Veranstaltungs- Statistische Ämter KLR-BA Management SnSt Extern ELSTER MS -Access VBL ZfA Auswertungen KLR-BA RAG DEÜV Eigene - Plattform Eigene - Plattform Eigene - Plattform ZEUS - Plattform VBL Pers-Online ZEIT RKS ABBA Hilfesystem Zeiterfassung Reisekosten Beihilfe Eigene Plattform Eigene Plattform SnSt Intern Zentraler Server PAS und FINAS -RL colibri/ A2LL colei/kg/bab Kassenautomaten Rücklageverwalt. SnSt Intern ZEUS - Plattform COSIMA2 - Plattform PAS KLR - BA FINAS -HB COBRA COSIMA2 - Plattform Kosten-Leistung Haushaltsmittelbewirt. ZEIT Kasse / FE FINAS -ZK Forderungseinzug SnSt Extern Zahlstelle/Kasse. ZEUS - Plattform Hauptzollämter BS Plattform FINAS -KF FA - BA AA Sachbuch Finanzauswertungen Sollstellungen Kunde Buchung SnSt Extern Auszahlung Web-Server Postbank (ZzV) Zahlungsverpfl. ZEUS - Plattform SnSt Extern Kommunen Banken Banken FINAS -KW Statistische Ämter Postbank (ZzV) Zentralkasse Zahllisten AA 3 Improved agality Input SnSt Intern Personal (PMS) colibri/ A2LL colei/ KG / BAB Personal (PAS) COBRA ZEIT PEP-Beschaffung SnSt Extern Banken Postbank ZzV = SnSt kann bei Bedarf vom ERP-System abgedeckt werden Enterprise Ressource Planning - Plattform Schnittstellen Batch -System / Drucken Dialog-System Berechtigungen Basistechnologie Finanzsystem Haushaltmittelbew. Zahlstelle/Kasse Sollstellungen Forderungseinzug Buchung Auszahlung Finanzauswertungen Kosten -Leistungs -Rech. Rücklageverwaltung Output SnSt Extern Banken Postbank ZzV Statistische Ämter Hauptzollämter Arbeitsagentur Kunde Input SnSt Intern ZEIT SnSt Extern VBL-Zusatzvers. Rentenanpassung = SnSt kann bei Bedarf vom ERP-System abgedeckt werden Enterprise Ressource Planning - Plattform Schnittstellen Batch-System / Drucken Dialog-System Berechtigungen Basistechnologie PMS Personaladministration Bezüge (incl. KG) Personalwirtschaft Personalentwicklung Personalbeschaffung Mitarbeiter -Portal elearning Veranstaltungs -Manag. Reise-Management Output SnSt Intern Dokumentsystem Archiv (Altfälle) Prüfdateien Finanzwesen Schwerbehinderte Kosten-Leistung-R ZEIT Beihilfe (ABBA) SnSt Extern Rechnungshof Statistische Ämter Finanzamt Altersteilzeit KV/RV-Meldung VBL-Zusatzvers. 4 IT support of internal services 5 Modern IT-architecture

19 Synchronization 8 June 2011 ProcessWorld Use of ARIS Business Architect for SAP during the ERP Implementation ARIS Development Process Designers Business Process Models ARIS Web Export Training SAP Solution Manager ARIS / SolMan Administrator/in HP Quality Center Business Blueprint Synchronization Requirements

20 8 June 2011 ProcessWorld Use of ARIS BI Modeler for the maintenance and further development of the SAP BW solution Documentation of the SAP-BW implementation by importing the as-is data model to ARIS (transparency) Conceptional modeling (to-be models) of the SAP-BW data flows in ARIS on aggregated and detailed level complete visualization of all components Allocation of the SAP BW data models to the business process models (linkage to the SAP business blueprint) Implementation-oriented data modeling along all SAP-BW developments needed for bug-fixing and the realization of new requirements

21 8 June 2011 ProcessWorld SAP Implementation and maintenance: benefits of ARIS usage Fast and process-orientented design of the business blueprint (to-be processes) by synchronization of ARIS business process models with the SAP Solution Manager Enablement of an accelerated process-oriented customizing, implementation and testing of SAP ERP solution Definition of SAP Integration tests based upon the end-to-end process scenarios defined in ARIS Transparency of the SAP-BW solution and faciliation of the further development by means of implementation-oriented data-modeling in ARIS

22 SAP Implementation and Maintenance Documentation and continual improvement of the processes of the SAP Customer Center of Expertise (CCoE) in ARIS 8 June 2011 ProcessWorld

23 8 June 2011 ProcessWorld The SAP Customer Center of Expertise (CCoE) within the Federal Employment Agency of Germany The SAP CCoE, realized as a virtual organization within the employment agency, is responsible for the application operations, the maintance and the further development of the SAP ERP system. It s main tasks are: central point of contact for SAP concerning licenses, maintenance and future modules product stewardship for the ERP solution 2nd level support (bug fixing) and functional conception (new requirements) by means of customization and developments for the ERP solution service level monitoring, release and transport management for the ERP solution

24 8 June 2011 ProcessWorld Modeling of the SAP CCoE processes in ARIS Creation of a SAP CCoE process landscape which outlines all SAP CCoE processes (divided into core, management and support processes) Process overview models for the different process areas of the SAP CCoE, such as: 2nd level support, functional design, requirements management, release coordination, test management, transport management, customizing & development processes Detailed event-driven process chains for all processes cointained within a process area: End-to-end process modeling of the highly interwoven processes by means of process interfaces (eg. from the occurence of a new system requirement to the realization of the requirement) Detailed models for SAP customizing procedures which beforehand were only available as tacit knowledge Process Landscape SAP CCoE Process Overview SAP CCoE Detailed Process Models SAP CCOE

25 SAP CCoE processes: benefits of ARIS usage Establishment of a common understanding of the functions and processes within the SAP CCoE (transparency) Definition of detailed to-be processes including the different roles and systems/tools involved Publication of the process model for all employees of the SAP CCoE via ARIS Business Publisher Identification of weak points and improvement potentials during the process modeling (process model as the basis for continual process improvements) Ideal means for making the tacit knowledge about SAP customizing procedures explicit Excellent support for carrying out training measures for new procedures 8 June 2011 ProcessWorld

26 Thank you for your attention! Any questions? 8 June 2011 ProcessWorld

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