SSA Feedback on the Victorian ICT Workforce Development Plan

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "SSA Feedback on the Victorian ICT Workforce Development Plan"

Transcription

1 SSA Feedback on the Victorian ICT Workforce Development Plan Page 1 of 8

2 About Service Skills Australia Service Skills Australia is the Industry Skills Council for the service industries, one of 11 not-for-profit, independent organisations funded by the Australian Government Department of Industry to support skills and workforce development. The service industries encompass the following sectors: Wholesale, Retail and Personal Services (wholesale, retail, hairdressing, beauty, floristry, community pharmacy and funeral services) Tourism, Travel and Hospitality (travel, tourism, meeting and events, accommodation, restaurants and catering, holiday parks and resorts) Sport, Fitness and Recreation (sport, fitness, community recreation and outdoor recreation). Service Skills Australia s role and responsibilities are to: 1. Provide integrated industry intelligence and advice to government, the Australian Workforce and Productivity Agency, industry and enterprises on workforce development and skills needs for the service industries. 2. Actively support the development, implementation and continuous improvement of high quality training products for the service industries, including training packages. 3. Engage in workforce development activities and services for the service industries.

3 Introduction Service Skills Australia thanks the ICT Skills Subcommittee for the opportunity to make comment on the Victorian ICT Workforce Development Plan. It is commendable that action is being taken to ensure that the Victorian economy has access to highly skilled ICT workers and to ensure that all businesses are achieving their potential through the intelligent use of ICT. It is the strong belief of Service Skills Australia that workforce planning is an essential component to achieving any economic strategy. The acknowledgement that ICT skills are needed right across a range of industries has come at a time when this need for the service industries is becoming acute. Coupled with our extensive involvement in devising workforce development strategies, we felt it was therefore appropriate to make comment. In doing so, we hope to offer a greater level of insight on these issues from the perspective of the service industries and to provide advice from our experience where it is relevant. We have also extended the offer for the subcommittee to consider ways in which Service Skills Australia, and perhaps other Industry Skills Councils, may assist in achieving some of the actions contained within the plan. To assist in reading this document, we have provided feedback systematically alongside each relevant action item under the three areas. We would welcome any further discussions with the subcommittee, should it be required. Overcome misconceptions and increase awareness of ICT careers and study Action: Develop, through the Victorian Committee, a package of ICT career and course awareness activities targeting students and their influencers. The retail industry has been noted as one of the many industries that are increasingly employing ICT workers, which is broadening the careers available to those with these skills. The Australian Workforce and Productivity Agency notes in its forthcoming report that the retail industry is increasingly employing the following ICT-specific roles: Online Category Manager Mobile Commerce Designer Consumer Relationship Manager Analyst Data Analyst User Experience Designer User Experience Researcher Software Development Engineer ICT Sales Assistant Subsequently, we recommend that, when promoting the range of ICT careers available, that the significant opportunities within the retail industry are also highlighted. Furthermore, we believe another key consideration when developing a careers and course awareness program is that the target audience should not solely focus on young people. Given the emerging norm of multiple career changes throughout a person s life,

4 and the ageing Australian population, we suggest that equal emphasis also be placed on attracting people of all ages into ICT careers. Action: Industry to develop and lead a public campaign to improve understanding of ICT, explaining the importance of ICT in business. and Action: Generate case studies /guidelines on best practice ICT employment. Service Skills Australia (SSA) recommends that Industry Skills Councils (ISCs), through their constant engagement with industry, are a good source of case studies to highlight best practice ICT employment and are well-placed to coordinate industry-specific campaigns to explain the importance of ICT in business. Additionally, involving ISCs would ensure a widespread and diverse coverage of industries. Finally, we recommend that the sub-committee consider incorporating the different career development approaches available for ICT in these case studies. Optimise the contribution ICT offers to business Action: Develop a business leaders education program to offer SME businesses practical advice on how to apply ICT to transform business performance SSA commends the proposed initiative to develop a business leader s education program that is focussed on SMEs. There is a considerable amount of research to suggest that small business require support in this area. Our consultation across the service industries has identified the following ICT skills needs: Developing and maintaining a website Developing mobile-enabled websites and apps Maximising the capability and functionality of websites (making bookings/ purchases, displaying availability and prices) Search engine optimisation for websites Data analytics Online product distribution Managing online consumer reviews (both in terms of customer relationship management and staff performance management) Managing the appropriate and effective use of social media Customer service in the context of e-commerce Developing digital marketing strategies Evidence of these needs can be seen in more detail through the following examples from the service industries. In 2013, a survey was conducted to determine the digital uptake of businesses in the tourism industry. The survey found that:

5 66 per cent of businesses in the dining sector had their own website per cent of tourism businesses had a website that provided regularly updated information for availability and price per cent of tourism businesses had a website that allows for online payment per cent of tourism businesses had a website that allows for instant online booking and confirmation. 1 Whilst this illustrates there are a large number of tourism and hospitality businesses already engaging with ICT, it is clear that there remains significant room for improvement in digital uptake. It is crucial that the operators are equipped with the skills to effectively utilise these tools as they are crucial to a successful business. Beyond e-commerce, the tourism and hospitality industries are particularly grappling with the new and heightened forms of public relations required with the advent of online consumer reviews, such as those found on Tripadvisor and Eatability. Within the sport, fitness and recreation industry, clubs need to leverage new technologies to attract and retain members and volunteers particularly those who are younger. While some clubs are already successfully doing this, industry has indicated that large numbers of both paid staff and volunteers lack the requisite digital literacy skills to ensure widescale adoption. The Australian Sports Commission has also identified the need for capacity building in using social media to promote sports and leverage commercial opportunities, as well as using IT-based customer management systems to understand and support their participation base. In the fitness industry the need to adopt ICT has become more pronounced as a range of fitness apps have come onto the market. As a result, many health and fitness facilities are developing their own apps for their members with features such as fitness advice, class timetables, personalised encouragement messages and live streaming of classes. Additionally, a greater number of freelance fitness professionals are engaging with social media as a cheap and efficient platform to market their services broadly. Finally, in the retail industry, technology is substantially changing traditional methods of business through online retailing and mcommerce, digital marketing, the collection of consumer data, and the integration of advanced technologies in the supply chain. It is virtually universally recognised that this is the way forward for the industry, yet at the most basic level, only 44% of retailers have an online presence. 2 In order to address these needs, several programs, beyond accredited training, have been developed by government and industry. In the tourism and hospitality industry, Restaurant and Catering Australia received funding to develop a digital business kit for the restaurant and catering sector, containing a guide and case studies, and Austrade has developed a Tourism e-kit program, which includes 54 tutorials covering online marketing, developing a good website, search engine optimisation and online product 1 Mistilis N. and Gretzel U., 2013, Tourism Operator s Digital Uptake Benchmark Survey 2013 Research Report, prepared for Tourism Research Australia, tra.gov.au/documents/tourism_operators_survey.pdf 2 ABS, 2012, Summary of IT Use and Innovation in Australian Business, , Cat. no

6 distribution. In the retail industry, the National Retail Association, with funding from the Australian Government, developed resources to assist retailers to understand and make use of new technologies and high-speed broadband. In order to avoid the duplication of effort, SSA suggests that the ICT Workforce Development sub-committee consider investigating the principles of these and other existing or past initiatives when developing their education program. Given the focus of the education program on SMEs, we would also like to note some key lessons SSA has gained through its engagement with businesses of this size. In order to successfully engage SMEs in training, it is crucial that barriers to participation are reduced, such as the financial contribution or the administration involved. Feedback from RTOs who work with this sector also stress the time constraints experienced by owners and managers of SMEs, and as such, it is important to attempt to deliver training flexibly or in short blocks that are not overly onerous on the participant s time. Action: Improve ability of business to conduct ICT workforce planning, leveraging the National Workforce Development Fund Service Skills Australia concurs that the NWDF would be an ideal program with which to up-skill businesses in ICT capacity. The program s design principles in that it is enterprise-led, and requires a financial co-contribution and a workforce development plan ensure that the training is targeted, has articulated benefits for the business and engenders strong commitment from the business. SSA s existing brokerage of the NWDF has already led to businesses up-skilling their staff ICT skills, among a variety of other disciplines. For example, the South Australian Tourism Industry Council (SATIC) worked with SSA and the NWDF to provide a Certificate IV in Frontline Management to 22 small businesses across South Australia, in which online commerce and social media was a key component. 3 Analysis of a sample of service industry workforce plans submitted for the NWDF also revealed that 14% of the employers identified the need to enter or expand on their engagement with online technologies, particularly social media. Interestingly, this was particularly a priority for businesses in Tourism, Travel & Hospitality (26%) and Sports, Fitness & Recreation (26%) rather than for those from Wholesale, Retail and Personal Services industries (5.6%). References to online technologies in workforce plans were also more likely to come from large employers (27%) followed by small employers (16%), and medium employers only (8.8%). 4 A valuable addition to the NWDF program has been the diagnostic tool developed for the Workforce Futures program, which assists businesses to devise their workforce plan. Service Skills Australia recommends that the sub-committee consider leveraging this diagnostic tool for the purpose of this action. In addition to considerably easing the process of workforce planning for businesses, the tool also has the benefit of building a comprehensive database. The aggregation of this data will allow for a better 3 This case study and others can be downloaded at serviceskills.com.au/workforce-developmentin-action-case-studies. 4 Harris, C., unpublished, National Workforce Development Fund: Coding Project, report prepared for Service Skills Australia.

7 understanding of the needs of businesses in this area, thereby improving future targeted strategies. Similarly, the Australian Chamber of Commerce and Industry (ACCI) has developed a simple web-based tool that provides a guide for businesses to create a workforce development plan. 5 Improve the alignment between businesses and ICT Action: Support education providers and industry to integrate ICT content into non-ict disciplines, including business studies and the sciences SSA noted the assertion in the strategy that TAFEs and universities can collaborate with industry to create these opportunities as well as involving industry more in developing and delivering ICT course content. 6 We concur that this is an important aim; however, the role of ISCs to connect industry with training through the development of training packages should be noted. Given that training packages underpin most courses delivered in the vocational education and training sector, we expect the lack of industry involvement to largely relate to courses delivered within higher education. However, should greater industry involvement be desired in vocational education courses, engagement with ISCs would be necessary. In light of the role of ISCs to develop training packages, we have provided below an outline of the integration of ICT skills into our training packages through the use of developed or imported units. SIT12 Tourism, Travel and Hospitality Training Package The SIT12 Tourism, Travel and Hospitality Training Package contains the ICT-specific unit, SITXICT402 Build and launch a small business website, and two units of competency that integrate social media. Additionally, the training package has 16 imported units relating to ICT skills and knowledge, such as social media usage, developing databases and conducting online transactions. SSA is also exploring the development of a new unit of competency with a focus on managing feedback received through social media. SIS10 Sport, Fitness and Recreation Training Package The SIS10 Sport, Fitness and Recreation Training Package contains one ICT-specific unit, SISXIND408 Select and use technology for sport, fitness and recreation, and has imported a range of units from the ICT Training Package, the Printing and Graphic Arts Training Package and the Business Services Training Package. Additionally, ICT units are in the core of four qualifications: the Diploma of Sport Development, the Diploma of Sport Coaching, the Certificate IV in Sport Coaching and the Certificate III in Sport Officiating, as well as offered as an elective in a range of qualifications. SIR07 Retail Services Training Package 5 Available at acciworkforcedevelopment.com.au/workforce/public/login 6 emphasis added

8 In the SIR07 Retail Services Training Package, units of competency have been updated and enhanced to ensure that new technology and industry trends are fully covered. New units of competency have been developed including four ICT units concerning operating retail technology and four E-business units. In addition, several units have been imported from the BSB Business Services Training Package. SIH11 Hairdressing Package and SIB10 Beauty Services In both the SIH11 Hairdressing Package and SIB10 Beauty Services Training Package, the skills to operate salon software are embedded within the unit of competency, SIBXCCS202A Provide service to clients. SFL10 SFL Floristry Training Package The SFL Floristry Training Package imports several BSB and SIR units concerning e- business, operating technology, conducting online transactions and maintaining websites. Action: Develop a work integrated learning program to embed business technology experience into appropriate courses SSA is a strong advocate of the role of work-based learning. To date, through the development of Companion Volumes and User Guides, SSA has consistently recommended to RTOs the benefits of working with industry to provide students with practical workplace experience. The advent of new standards for training packages and the associated companion volumes will also provide further advice to RTOs. Further to this, SSA believes that engagement with the ISCs would assist in facilitating opportunities for work integrated learning programs. In the service industries, an example of where a work-integrated learning program that embeds technological experience may be beneficial is in the travel industry. Learners in this industry require practical experience with the latest reservation systems and technology before entering the workforce, yet not all RTOs have access to all those currently being used in a live environment. Hence, practical experiences are critical to enabling graduates to be job-ready. Submission Details Organisation: Service Skills Australia Contact Person: Jeanette Allen Position: CEO, Service Skills Australia Phone: (02)

Barriers to Growth in Australian Services Exports: Issues Paper Submission from Service Skills Australia

Barriers to Growth in Australian Services Exports: Issues Paper Submission from Service Skills Australia Australian Services Exports Productivity Commission services.exports@pc.gov.au 5 June 2015 Barriers to Growth in Australian Services Exports: Issues Paper Submission from Service Skills Australia This

More information

Service Skills Australia Submission: Proposed Standards for Training Providers and VET Regulators

Service Skills Australia Submission: Proposed Standards for Training Providers and VET Regulators Service Skills Australia Submission: Proposed Standards for Training Providers and VET July 2014 Page 1 of 7 About Service Skills Australia Service Skills Australia is the Industry Skills Council for the

More information

SSA Submission to the inquiry into the Role of the TAFE System and its Operation. April 2013

SSA Submission to the inquiry into the Role of the TAFE System and its Operation. April 2013 SSA Submission to the inquiry into the Role of the TAFE System and its Operation April 2013 Introduction Service Skills Australia (SSA) is the Industry Skills Council (ISC) for the service industries,

More information

Service Skills NSW Submission to the Independent Pricing and Regulatory Tribunal of NSW - Pricing Under Smart and Skilled (May 2013)

Service Skills NSW Submission to the Independent Pricing and Regulatory Tribunal of NSW - Pricing Under Smart and Skilled (May 2013) Service Skills NSW Submission to the Independent Pricing and Regulatory Tribunal of NSW - Pricing Under Smart and Skilled (May 2013) Service Skills New South Wales (SSNSW) is the Industry Training Advisory

More information

National Trade Cadetships

National Trade Cadetships Schools Vocational Pathways National Trade Cadetships Discussion paper National Trade Cadetships Background Paper National Trade Cadetships Introduction The National Trade Cadetship offers the potential

More information

International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541

International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541 International Skills Institute COURSE OUTLINE BSB51107 DIPLOMA OF MANAGEMENT RTO 40541 Contents International Skills Institute (ISI) BSB51107 Diploma of Management Information about ISI 1 Who is ISI? 1

More information

BSB51915 Diploma of Leadership and Management. Course Overview

BSB51915 Diploma of Leadership and Management. Course Overview BSB51915 Diploma of Leadership and Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 The Victorian Chamber Team... 2 2. BSB51915 Diploma of Leadership and Management...

More information

ESERVICESKILLS TRENDS & INTELLIGENCE AUSTRALIA

ESERVICESKILLS TRENDS & INTELLIGENCE AUSTRALIA ESERVICESKILLS TRENDS & INTELLIGENCE AUSTRALIA Service Skills Australia environmental scan 2011 2011 Contents Introduction... 1 The role of Service Skills Australia... 1 Objectives... 1 Key messages...

More information

IT in SMEs : accompanying measures in Australia

IT in SMEs : accompanying measures in Australia IT in SMEs : accompanying measures in Australia The Australian government has developed many policies to promote the advancement of ICT across businesses, government, and households. These polices are

More information

BSB51107. Diploma of Management. Course Overview

BSB51107. Diploma of Management. Course Overview BSB51107 Diploma of Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51107 Diploma of Management... 2 2.1 Program Information... 2 2.2 Entry

More information

WORKFORCE PLANNING GUIDE FOR THE TOURISM & HOSPITALITY INDUSTRY. Skills Development Programs and Resources for Tourism and Hospitality

WORKFORCE PLANNING GUIDE FOR THE TOURISM & HOSPITALITY INDUSTRY. Skills Development Programs and Resources for Tourism and Hospitality Skills Development Programs and Resources for Tourism and Hospitality APRIL 2015 An overview of some of the key national, state and local skills development programs and resources currently available for

More information

Discussion Paper: Management Skills in the Manufacturing Sector Qualifications development and learner supports

Discussion Paper: Management Skills in the Manufacturing Sector Qualifications development and learner supports Discussion Paper: Management Skills in the Manufacturing Sector Qualifications development and learner supports Prepared for: The Department of Education and Early Childhood Development November 2013 Contents

More information

This document is available in alternative formats on request. Page 2 of 10

This document is available in alternative formats on request. Page 2 of 10 In the day to day context, whilst every endeavour will be made to provide the courses and services described in the Programme Specification, Blackpool and The Fylde College reserves the right to make such

More information

BSB51107. Diploma of Management. Course Overview

BSB51107. Diploma of Management. Course Overview BSB51107 Diploma of Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51107 Diploma of Management... 2 2.1 Program Information... 2 2.2 Entry

More information

Response to the Discussion Paper: Industry Engagement in Training Package Development Discussion Paper Towards a Contestable Model

Response to the Discussion Paper: Industry Engagement in Training Package Development Discussion Paper Towards a Contestable Model 1 st October 2010 Response to the Discussion Paper: Industry Engagement in Training Package Development Discussion Paper Towards a Contestable Model The Electrical, Utilities and Public Administration

More information

Perform the multifaceted role of a modern project manager

Perform the multifaceted role of a modern project manager Perform the multifaceted role of a modern project manager This program is designed for learners who manage complex projects and seek to enhance, update and formalise their existing project management skills

More information

Traineeships course list 2015

Traineeships course list 2015 real skills, endless possibilities Traineeships course list 2015 This training is subsidised by the NSW Government. Sydney TAFE is approved to offer training for new entrant trainees in the courses listed

More information

NATIONAL WORKFORCE DEVELOPMENT FUND FY13 APPLICATION TEMPLATE

NATIONAL WORKFORCE DEVELOPMENT FUND FY13 APPLICATION TEMPLATE Purpose The purpose of this document is to support organisations who are applying for funding through the National Workforce Development Fund (NWDF). This template has been designed to make the application

More information

New Arrangements for Training Product Development for Australian Industry

New Arrangements for Training Product Development for Australian Industry New Arrangements for Training Product Development for Australian Industry ED15-0079 1 Key messages The Government aims to enhance Australia s economic prosperity by ensuring the future and emerging skills

More information

SIR40207 Certificate IV in Retail Management

SIR40207 Certificate IV in Retail Management Descriptor This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It applies

More information

Executive Diploma in Digital Marketing

Executive Diploma in Digital Marketing Executive Diploma in Digital Marketing Achieve More We encourage our students to challenge their thinking, to extend their boundaries, to strive for excellence. We create a positive environment where ambition

More information

Digital Hume a digital strategy for a smart region. Executive Summary

Digital Hume a digital strategy for a smart region. Executive Summary a Digital Hume a digital strategy for a smart region Executive Summary ii Digital Hume: a digital strategy for a smart region Introduction As the National Broadband Network arrives in the Hume Region there

More information

Productivity Commission Draft Research Report Vocational Education and Training Workforce

Productivity Commission Draft Research Report Vocational Education and Training Workforce Productivity Commission Draft Research Report Vocational Education and Training Workforce Submission by the Department of Education, Employment and Workplace Relations March, 2011 1 The Department of Education,

More information

Release: 2. SIR40212 Certificate IV in Retail Management

Release: 2. SIR40212 Certificate IV in Retail Management Release: 2 SIR40212 Certificate IV in Retail Management SIR40212 Certificate IV in Retail Management Modification History The version details of this endorsed qualification are in the table below. The

More information

Smart and Skilled: Industry Profile Financial and Insurance Services

Smart and Skilled: Industry Profile Financial and Insurance Services Smart and Skilled: Industry Profile Financial and Insurance Services Overview At a Glance: The largest contributor to the NSW economy and a mid-sized employing industry Employment is highly concentrated

More information

Foundation Degree: Events and Hospitality Management

Foundation Degree: Events and Hospitality Management Programme Specification Foundation Degree: Events and Hospitality Management A programme specification is a concise description of the intended outcomes of learning from a higher education programme, and

More information

Submission to the Vocational Education and Training Workforce Study. Manufacturing Skills Australia

Submission to the Vocational Education and Training Workforce Study. Manufacturing Skills Australia Submission to the Vocational Education and Training Workforce Study Manufacturing Skills Australia July 2010 This report has been prepared by Manufacturing Skills Australia in response to the Productivity

More information

International Skills Institute COURSE OUTLINE. BSB50207 Diploma of Business RTO 40541

International Skills Institute COURSE OUTLINE. BSB50207 Diploma of Business RTO 40541 International Skills Institute COURSE OUTLINE BSB50207 Diploma of Business RTO 40541 Contents International Skills Institute (ISI) BSB50207 Diploma of Business Information about ISI 1 Who is ISI? 1 Courses

More information

ATTACHMENT. Response to the International Education Discussion Paper VICTORIA S FUTURE INDUSTRIES

ATTACHMENT. Response to the International Education Discussion Paper VICTORIA S FUTURE INDUSTRIES ATTACHMENT Response to the International Education Discussion Paper VICTORIA S FUTURE INDUSTRIES AUGUST 2015 Introduction There are over 34,000 international students living and/or studying at one of the

More information

Honours Degree (top-up) Computing Abbreviated Programme Specification Containing Both Core + Supplementary Information

Honours Degree (top-up) Computing Abbreviated Programme Specification Containing Both Core + Supplementary Information Honours Degree (top-up) Computing Abbreviated Programme Specification Containing Both Core + Supplementary Information 1 Awarding Institution / body: Lancaster University 2a Teaching institution: University

More information

BSB51107. Diploma of Management. Course Overview

BSB51107. Diploma of Management. Course Overview BSB51107 Diploma of Management Course Overview Table of Contents 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB51107 Diploma of Management... 2 2.1 Program Information... 2 2.2 Entry requirements and pathways...

More information

c o n t e m p o r a r y

c o n t e m p o r a r y c o n t e m p o r a r y MCEETYA A u s t r a l i a - N e w Z e a l a n d 21 st century education integrates technologies, engaging students in ways not previously possible, creating new learning and teaching

More information

2014 International Course Prospectus

2014 International Course Prospectus 2014 International Course Prospectus learn. achieve. succeed. Melbourne City Institute of Education Pty Ltd, as trustee for MCIE Unit Trust CRICOS Provider no: 03024A RTO Provider no: 22172 1300 737 004

More information

Skilled Occupation List (SOL)

Skilled Occupation List (SOL) Skilled List (SOL) 2015-16 Tracking Code: BXHCRA Name Individual * Yasmin King Organisation Service Skills Australia What are the industry/industries and ANZSCO occupation/s that you or your organisation

More information

Waterford Chamber Skillnet Training

Waterford Chamber Skillnet Training Waterford Chamber Skillnet Training Course Title: Diploma in Digital Marketing Duration: 10 Evenings over 10 weeks Trainer: Digital Marketing Institute For the Trainee: Who should attend: The Professional

More information

Sector insights: skills and performance challenges in the retail sector. Executive Summary 95 July 2015

Sector insights: skills and performance challenges in the retail sector. Executive Summary 95 July 2015 Sector insights: skills and performance challenges in the retail sector Executive Summary 95 July 2015 [This page is intentionally left blank] Sector Insights: Skills and performance challenges in the

More information

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery BSB51915 Diploma of Leadership and Management Release Number 2 Online Flexible Delivery Course Guide Course BSB51915 Diploma of Leadership and Management Release Number & Currency 2 Current. Course Description

More information

TAFE Development Centre response to the Productivity Commission Issues Paper on the VET Workforce

TAFE Development Centre response to the Productivity Commission Issues Paper on the VET Workforce TAFE Development Centre response to the Productivity Commission Issues Paper on the VET Workforce In this response the TAFE Development Centre (TDC) addresses the specific questions that focus on workforce

More information

Submission. Results and impact from the policy: July 2009. Removal of TAFE fees for Diploma and Advanced Diploma of Children s Services courses

Submission. Results and impact from the policy: July 2009. Removal of TAFE fees for Diploma and Advanced Diploma of Children s Services courses Creating Futures Submission Results and impact from the policy: Removal of TAFE fees for Diploma and Advanced Diploma of Children s Services courses July 2009 www.acpet.edu.au 1. Purpose of this submission...

More information

The FE College Homepage Best Practice Preview Report

The FE College Homepage Best Practice Preview Report The FE College Homepage Best Practice Preview Report This preview report gives an overview of the FE College Homepage Best Practice Report. The full report contains over 300 pages of homepage design best

More information

Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England)

Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England) Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 6 APRIL 2015 Modifications to SASE came into effect on 6th

More information

Connect Renfrewshire

Connect Renfrewshire How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation

More information

User Guide for the Certificate IV in Training and Assessment (TAE40110)

User Guide for the Certificate IV in Training and Assessment (TAE40110) User Guide for the Certificate IV in Training and Assessment (TAE40110) Modified 21 December 2011 About this User Guide This User Guide has been developed to support a process of continuous improvement

More information

The National Safety and Risk Management Diploma Series REGULATORY OVERSIGHT & GOVERNANCE RISK MANAGEMENT SAFETY MANAGEMENT SYSTEMS

The National Safety and Risk Management Diploma Series REGULATORY OVERSIGHT & GOVERNANCE RISK MANAGEMENT SAFETY MANAGEMENT SYSTEMS The National Safety and Risk Management Diploma Series REGULATORY OVERSIGHT & GOVERNANCE SAFETY SYSTEMS OVERVIEW The National Safety and Risk Management Diploma Series New Zealand is a world leader in

More information

PROGRAMME SPECIFICATION. Foundation Degree (Working with Children: Education and Well-Being) Foundation Degree / Foundation Certificate

PROGRAMME SPECIFICATION. Foundation Degree (Working with Children: Education and Well-Being) Foundation Degree / Foundation Certificate PROGRAMME SPECIFICATION Foundation Degree (Working with Children: Education and Well-Being) Awarding institution: Institute of Education, University of London Teaching institution: Institute of Education,

More information

Position Paper. Minimum ATOD Qualifications and Skills for The Alcohol, Tobacco & other Drugs Sector

Position Paper. Minimum ATOD Qualifications and Skills for The Alcohol, Tobacco & other Drugs Sector Position Paper Minimum ATOD Qualifications and Skills for The Alcohol, Tobacco & other Drugs Sector September 2013 Alcohol, Tobacco and other Drugs Council Tas Inc. (ATDC) Phone: 03 6231 5002 Fax: 03 6231

More information

Surf Life Saving NSW Strategic Plan. 2013 14 to 2016 17

Surf Life Saving NSW Strategic Plan. 2013 14 to 2016 17 Surf Life Saving NSW Strategic Plan 2013 14 to 2016 17 Mission To save lives, create great Australians and build better communities. Who we are Surf Life Saving NSW is the State s peak coastal water safety

More information

Training and Assessment Strategy (TAS)

Training and Assessment Strategy (TAS) Training and Assessment Strategy (TAS) RTO Name: Baker Ebert Pty Ltd RTO Code: 40958 Qualification: Learner Group: Use hygienic practices for food safety Public Date Implemented: 1 January 2016 The Training

More information

Business Intelligence and ERP: A Winning Combination for Mid-Sized Businesses

Business Intelligence and ERP: A Winning Combination for Mid-Sized Businesses Business Intelligence and ERP: A Winning Combination for Mid-Sized Businesses Once the exclusive domain of large enterprises, business intelligence applications are now filtering down to the mid-market

More information

LONDON SCHOOL OF COMMERCE. Programme Specifications for the. Cardiff Metropolitan University. MSc in International Hospitality Management

LONDON SCHOOL OF COMMERCE. Programme Specifications for the. Cardiff Metropolitan University. MSc in International Hospitality Management LONDON SCHOOL OF COMMERCE Programme Specifications for the Cardiff Metropolitan University MSc in International Hospitality Management 1 Contents Programme Aims and Objectives 3 Programme Learning Outcomes

More information

Training & Assessment candidate kit

Training & Assessment candidate kit Training & Assessment candidate kit Culinary Solutions Australia Government Registered Training Organisation Number: 21322 Training & Assessment Candidate Kit Version 3 June 2011 Page 1 Thank you for your

More information

Release: 2. ICA70111 Graduate Certificate in Information Technology and Strategic Management

Release: 2. ICA70111 Graduate Certificate in Information Technology and Strategic Management Release: 2 ICA70111 Graduate Certificate in Information Technology and Strategic Management ICA70111 Vocational Graduate Certificate in Information Technology and Strategic Management Modification History

More information

Industry Engagement in Training Package Development-Discussion Paper 'Towards a Contestable Model'

Industry Engagement in Training Package Development-Discussion Paper 'Towards a Contestable Model' WSAA SUBMISSION Industry Engagement in Training Package Development-Discussion Paper 'Towards a Contestable Model' DECEMBER 2014 23 December 2014 Australian Government Department of Industry Level 2, Nishi

More information

Taming ERP for good: How Australian organisations can improve ERP success rates through better planning

Taming ERP for good: How Australian organisations can improve ERP success rates through better planning Taming ERP for good: How Australian organisations can improve ERP success rates through better planning A complimentary report from enterprise software provider Epicor Contents 3 Introduction 4 Australia

More information

chisholmonline.edu.au Apply yourself A quick guide to Chisholm Online chisholmonline.edu.au 1

chisholmonline.edu.au Apply yourself A quick guide to Chisholm Online chisholmonline.edu.au 1 chisholmonline.edu.au Apply yourself A quick guide to Chisholm Online chisholmonline.edu.au 1 The 5 key benefits to studying with Chisholm Online 51 Study anywhere, anytime 2 A nationally accredited qualification

More information

Vocational Business Programmes

Vocational Business Programmes Vocational Business Programmes 2 1 1-1 2 Which course is right for me? KIC Vocational Business Qualifications provide students with the opportunity to gain many valuable skills required by industry. Vocational

More information

Corporate Procurement Strategy 2014-2017

Corporate Procurement Strategy 2014-2017 Strategy 2014-2017 Strategy 2014-2017 Introduction The Brighton & Hove community is distinctive for its strong international flavour and vibrant diversity of cultures. The make-up of the local population,

More information

Introduction. Purpose

Introduction. Purpose Introduction The Learning and Teaching Strategy outlines Victoria University s commitment to high standards of learning and teaching. It outlines ways in which these standards are identified, maintained

More information

Foundation Skills. Presenters Demmi Paris IBSA Industry Manager - Foundation skills Anita Roberts Foundation skills consultant.

Foundation Skills. Presenters Demmi Paris IBSA Industry Manager - Foundation skills Anita Roberts Foundation skills consultant. Foundation Skills Presenters Demmi Paris IBSA Industry Manager - Foundation skills Anita Roberts Foundation skills consultant May 2014 Program Overview FSK Training Package Support resources and future

More information

Become a vocational trainer and assessor

Become a vocational trainer and assessor Become a vocational trainer and assessor Certificate IV in Training & Assessment TAE40110 COURSE INFORMATION BOOK 2016 Version 1 2016 Welcome to Living & Learning Nillumbik! Taking on a course of study

More information

2013 E-LEARNING BENCHMARKING SURVEY FLAG FLEXIBLE LEARNING ADVISORY GROUP

2013 E-LEARNING BENCHMARKING SURVEY FLAG FLEXIBLE LEARNING ADVISORY GROUP 2013 E-LEARNING BENCHMARKING SURVEY FLAG FLEXIBLE LEARNING ADVISORY GROUP 2013 Commonwealth of Australia With the exception of the NATESE and FLAG Logos, any material protected by a trademark and where

More information

D2N2 Procurement Charter. For Economic, Social & Environmental Impact

D2N2 Procurement Charter. For Economic, Social & Environmental Impact D2N2 Procurement Charter For Economic, Social & Environmental Impact July 2015 D2N2 Procurement Charter For Economic, Social & Environmental Impact Foreword D2N2 is the Local Enterprise Partnership for

More information

SERVICESKILLS AUSTRALIA ENVIRONMENTAL SCAN2010 TRENDS & INTELLIGENCE

SERVICESKILLS AUSTRALIA ENVIRONMENTAL SCAN2010 TRENDS & INTELLIGENCE TRENDS & INTELLIGENCE SERVICESKILLS ENVIRONMENTAL SCAN2010 AUSTRALIA environmental scan 2010 2010 Contents Introduction.... 1 The Role of Service Skills Australia....1 Objectives...1 Key messages....2

More information

Health and Community Services Industry Workforce Action Plan 2010-2014

Health and Community Services Industry Workforce Action Plan 2010-2014 Health and Community Services Industry Workforce Action Plan 2010-2014 Together, supporting South Australians health and wellbeing through a skilled and innovative health and community services workforce.

More information

Learning Potential International Pty Ltd. Welcome to the Certificate IV Training and Assessment TAE40110 Sept 2012 v1.3

Learning Potential International Pty Ltd. Welcome to the Certificate IV Training and Assessment TAE40110 Sept 2012 v1.3 Welcome to the Certificate IV Training and Assessment TAE40110 Sept 2012 v1.3 Learning Potential International Pty Ltd (LPI) is pleased to deliver the TAE40110 TAE Certificate IV in Training & Assessment

More information

Stirling s Economic Strategy A Strategy for Jobs

Stirling s Economic Strategy A Strategy for Jobs Stirling s Economic Strategy A Strategy for Jobs Contents Vision for Stirling s Economy 2 Background 3 Stirling s Economic Development and Support Services 4 Purpose of Stirling s Economic Strategy 6

More information

CUF40407 Certificate IV in Make-up Training and Assessment Strategy

CUF40407 Certificate IV in Make-up Training and Assessment Strategy Training and Assessment Strategy Version 1.3 March 2015 Australian College of Make-up and Special Effects CUF40407 v1.3 1 CUF40407 Training and Assessment Strategy RTO National Provider Number 90910 CRICOS

More information

Social Media and Digital Marketing (England)

Social Media and Digital Marketing (England) Social Media and Digital Marketing (England) Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr01743

More information

NSW GOVERNMENT DRAFT ICT STRATEGY PLAN. AIIA Response

NSW GOVERNMENT DRAFT ICT STRATEGY PLAN. AIIA Response NSW GOVERNMENT DRAFT ICT STRATEGY PLAN AIIA Response 22 December 2011 INTRODUCTION The Australian Information Industry Association (AIIA) is the peak national body representing suppliers and providers

More information

RTO CODE 40835. human resources management. www.aerpi.edu.au

RTO CODE 40835. human resources management. www.aerpi.edu.au RTO CODE 40835 human resources management www.aerpi.edu.au WELCOME The Australian ERP Institute, (AERPI) aims to provide students and professionals with increased skills to enable them to enter and compete

More information

E-Learning Learnings from Vocational Education in Victoria, Australia

E-Learning Learnings from Vocational Education in Victoria, Australia E-Learning Learnings from Vocational Education in Victoria, Australia Investment and innovation to better support industry and learner needs Skills Development Skills Development for National Development.

More information

Programme Specification Foundation Degree (Arts) Business and Enterprise

Programme Specification Foundation Degree (Arts) Business and Enterprise P Programme Specification Foundation Degree (Arts) and Enterprise Valid from: September 2015 Oxford Brookes University Faculty of / (Activate Learning) Reading College 1 SECTION 1: GENERAL INFORMATION

More information

Training and Assessment Strategy

Training and Assessment Strategy Training and Assessment Strategy BSB60407 Advanced Diploma of Management Page 1 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May 2013 1.0 Version Control Title: Training and Assessment

More information

Foundation Degree (Arts) International Hospitality Management

Foundation Degree (Arts) International Hospitality Management Foundation Degree (Arts) International Programme Specification Programme Code: 2C44 Programme valid from September 2014 Valid for delivery at: University of Derby Derby College (from September 2015) CONTENTS

More information

Programme Specification for MSc Applied Sports Performance Analysis

Programme Specification for MSc Applied Sports Performance Analysis PROGRAMME SPECIFICATION Postgraduate Courses Programme Specification for MSc Applied 1. Awarding institution/body University of Worcester 2. Teaching institution University of Worcester 3. Programme accredited

More information

WORKFORCE PLAN 2012-2014

WORKFORCE PLAN 2012-2014 2012-2014 ADOPTED 25 JUNE 2012 Contents Council Vision Statement... 1 A Workforce Plan as an integral component of Integrated Planning and Reporting... 1 Workforce Strategy objectives... 1 Introduction

More information

QUALIFICATIONS ASSESSMENT GUIDELINES COMPETENCY STANDARDS

QUALIFICATIONS ASSESSMENT GUIDELINES COMPETENCY STANDARDS QUALIFICATIONS ASSESSMENT GUIDELINES COMPETENCY STANDARDS WRH20100 WRH30100 WRH40100 WRH50100 CERTIFICATE II IN HAIRDRESSING CERTIFICATE III IN HAIRDRESSING CERTIFICATE IV IN HAIRDRESSING DIPLOMA OF HAIRDRESSING

More information

Blackburn College Teaching, Learning and Assessment Strategy. 25 August 2015

Blackburn College Teaching, Learning and Assessment Strategy. 25 August 2015 Blackburn College Teaching, Learning and Assessment Strategy 25 August 2015 1 Introduction This document provides a Teaching, Learning and Assessment Strategy covering all of the College s Further Education

More information

IT Tools for SMEs and Business Innovation

IT Tools for SMEs and Business Innovation Purpose This Quick Guide is one of a series of information products targeted at small to medium sized enterprises (SMEs). It is designed to help SMEs better understand, and take advantage of, new information

More information

Strategic Plan 2013 17

Strategic Plan 2013 17 Department of Education, Training and Employment Department of Education, Training and Employment Strategic Plan 2013 17 Engaging minds. Empowering futures. 1300046 Department of Education, Training and

More information

Contents. Before you begin

Contents. Before you begin Contents Contents Before you begin Learning outcomes for TAEASS401A Plan assessment activities and processes Understanding the competency standard Developing and recording employability skills What is

More information

SAS MSc Business Intelligence: A Flexible Approach. C Straker and T Tricker School of Computing and Management Sciences Sheffield Hallam University

SAS MSc Business Intelligence: A Flexible Approach. C Straker and T Tricker School of Computing and Management Sciences Sheffield Hallam University SAS MSc Business Intelligence: A Flexible Approach C Straker and T Tricker School of Computing and Management Sciences Sheffield Hallam University Abstract The Masters Course in Business Intelligence was

More information

LOOKING TO EXPAND YOUR HORIZONS? CONNECT: TAFE AND UOW BUSINESS JOINT DEGREES

LOOKING TO EXPAND YOUR HORIZONS? CONNECT: TAFE AND UOW BUSINESS JOINT DEGREES LOOKING TO EXPAND YOUR HORIZONS? CONNECT: TAFE AND UOW BUSINESS JOINT DEGREES Bachelor of Commerce (Event Management) Bachelor of Commerce (Tourism Management) Bachelor of Commerce (Hospitality Management)

More information

Review of Quality Assurance in Victoria s VET System: Government response

Review of Quality Assurance in Victoria s VET System: Government response Review of Quality Assurance in Victoria s VET System: Government response The Education State A message from the Minister for Training and Skills As part of our work to establish Victoria as The Education

More information

Kaplan Aspect Sydney Business Qualifications. Contact: Vincent Creighton Academic Director - Vocational Education & Training

Kaplan Aspect Sydney Business Qualifications. Contact: Vincent Creighton Academic Director - Vocational Education & Training Kaplan Aspect Sydney Qualifications 2009 Contact: Vincent Creighton Academic Director - Vocational Education & Training Kaplan Aspect Sydney 98-104 Goulburn Street, Sydney, NSW 2000 Tel: +61 2 8268 4900

More information

Extension of transition period qualifications subject to 18 month period transition

Extension of transition period qualifications subject to 18 month period transition Extension of transition period qualifications subject to 18 month period transition This list provides the qualifications contained in Training Packages that have been approved by the Australian Industry

More information

GLASGOW KELVIN COLLEGE BOARD OF MANAGEMENT LEARNING, TEACHING AND ASSESSMENT STRATEGY

GLASGOW KELVIN COLLEGE BOARD OF MANAGEMENT LEARNING, TEACHING AND ASSESSMENT STRATEGY GLASGOW KELVIN COLLEGE BOARD OF MANAGEMENT LEARNING, TEACHING AND ASSESSMENT STRATEGY 2014-15 1. Introduction Glasgow Kelvin College strives to provide learning which is inclusive, respects learners, is

More information

2015 2016 fashion pre-masters programme

2015 2016 fashion pre-masters programme 2015 2016 fashion pre-masters programme fashion pre-masters programme 02 1. Award Programme: Mode of delivery: 2. Entry Route: Progression to: Fashion Pre-Masters Full time Fashion Pre-Masters Master in

More information

NQC RESPONSE TO THE PRODUCTIVITY COMMISSION DRAFT RESEARCH REPORT ON THE VOCATIONAL EDUCATION AND TRAINING WORKFORCE

NQC RESPONSE TO THE PRODUCTIVITY COMMISSION DRAFT RESEARCH REPORT ON THE VOCATIONAL EDUCATION AND TRAINING WORKFORCE INTRODUCTION The National Quality Council (NQC) is pleased to provide feedback to the Productivity Commission on the Draft Research Report Vocational Education and Training Workforce (November 2010). Council

More information

Catterick Skills Centre PROJECT- U

Catterick Skills Centre PROJECT- U Catterick Skills Centre PROJECT- U I am delighted to introduce to you an exciting scheme offered at our Skills Centre in Catterick to help you identify your skills and explore the options available to

More information

National Training Framework and Workforce Development. Tami Casey Workforce Development Officer NSW Community Services and Health ITAB

National Training Framework and Workforce Development. Tami Casey Workforce Development Officer NSW Community Services and Health ITAB National Training Framework and Workforce Development Tami Casey Workforce Development Officer NSW Community Services and Health ITAB Today s focus What is the National Training Framework? How does it

More information

PGCert/PGDip/MA Education PGDip/Masters in Teaching and Learning (MTL) Programme Specifications

PGCert/PGDip/MA Education PGDip/Masters in Teaching and Learning (MTL) Programme Specifications PGCert/PGDip/MA Education PGDip/Masters in Teaching and Learning (MTL) Programme Specifications Faculty of Education, Law and Social Sciences School of Education December 2011 Programme Specification PG

More information

SMALL BUSINESS REVIEW 2014-15

SMALL BUSINESS REVIEW 2014-15 SMALL BUSINESS REVIEW 2014-15 Discussion Paper Version 2.0 October 2014 IBSA SMALL BUSINESS REVIEW DISCUSSION PAPER V.2 1 Modification history Date Version Responsible Action 16 September 1.0 Shirley Brown

More information

International Skills Institute COURSE OUTLINE. BSB50407 Diploma of Business Administration RTO 40541

International Skills Institute COURSE OUTLINE. BSB50407 Diploma of Business Administration RTO 40541 International Skills Institute COURSE OUTLINE BSB50407 Diploma of Business Administration RTO 40541 Contents International Skills Institute (ISI) BSB50407 Diploma of Business Administration Information

More information

Women and the Australian Retail Industry

Women and the Australian Retail Industry Women and the Australian Retail Industry Industry Report April 2016 About the National Retail Association (NRA) The NRA is Australia's largest and most representative retail industry organisation. For

More information

From business processes to product distribution: An emerging software opportunity for Australian organisations

From business processes to product distribution: An emerging software opportunity for Australian organisations From business processes to product distribution: An emerging software opportunity for Australian organisations A complimentary report from enterprise software provider Epicor Contents 3 Introduction 4

More information

Education and Training Coordinator. REPORTING TO: Training Operations Manager, Jesuit Community College

Education and Training Coordinator. REPORTING TO: Training Operations Manager, Jesuit Community College POSITION DESCRIPTION POSITION TITLE: Education and Training Coordinator STATUS: PART TIME 0.8 EFT REPORTING TO: Training Operations Manager, Jesuit Community College 1. JESUIT SOCIAL SERVICES OVERVIEW

More information

DRIVING THE DIFFERENCE

DRIVING THE DIFFERENCE STRATEGIC PLAN 2015-2018 DRIVING THE DIFFERENCE OUR AMBITION will continue to: > > Enhance and expand opportunities for students from all communities to attain higher education qualifications; > > Encourage

More information

BSB50607 Diploma of Human Resources Management. Course Overview

BSB50607 Diploma of Human Resources Management. Course Overview BSB50607 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50607 Diploma of Human Resources Management... 2 2.1 Program

More information