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1 C O U R S E D E S C R I P T I O N CTX-1258AI Citrix Presentatin Server 4.0: Supprt This curse prvides learners with the skills necessary t mnitr, maintain and trublesht netwrk envirnments running Citrix Presentatin Server 4.0 sftware. Learners are intrduced t Resurce Manager and ther tls used t mnitr the Presentatin Server farm, recrd histrical data and create reprts. This curse prvides learners with the skills necessary t maintain data and server integrity and t scale, ptimize and trublesht the Presentatin Server farm. Audience This curse is intended fr IT prfessinals, such as server, netwrk, system and help desk administratrs familiar with Micrsft Windws Server 2003 envirnments. System engineers, analysts, cnsultants, architects and Citrix accesspartner netwrk members are apprpriate candidates fr this curse. Preparatry Recmmendatins The fllwing are preparatry recmmendatins fr this curse: Wrking knwledge f Micrsft Windws Server 2003 with Terminal Services Wrking knwledge f the architecture and administrative tasks assciated with Citrix Presentatin Server 4.0 CTX-1455AW Citrix Access Suite 4.0: Cmmn Management Platfrm Administratin CTX-1255AW Citrix Presentatin Server 4.0: Architectural Overview CTX-1256BI Citrix Presentatin Server 4.0: Administratin Key Skills Upn successful cmpletin f this curse, learners are able t perfrm the fllwing: Determine when and hw t use mnitring tls t administer netwrk envirnments running Presentatin Server sftware Cnfigure Resurce Manager and the Resurce Manager Web Cnsle t recrd histrical data and create reprts Mnitr and trublesht cnnectivity t the data stre Mnitr and trublesht the Citrix IMA Service and the ICA cmmunicatin channel Mnitr, ptimize and trublesht client perfrmance and slw lgns Mnitr, ptimize and trublesht published applicatins Mnitr, ptimize and trublesht printing and printing plicies Mnitr, ptimize and trublesht Web Interface and Secure Gateway Instructinal Methd This instructr-led training curse prvides interactive presentatins, discussin and practical applicatin thrugh hands-n labs and grup activities. Curse Length 3 days Certificatin Preparatin This curse prepares learners t take the 1Y0-258 Citrix Presentatin Server 4.0: Supprt exam, a requirement fr the Citrix Certified Enterprise Administratr (CCEA) fr Citrix Access Suite 4.0 certificatin. Page 1 f 5

2 Tpic Outline Prvided is the tpic utline fr CTX-1258AI. Supprt f Presentatin Server Servers and Cmpnents Server Cmmunicatin Citrix and Windws Services Mnitring and Supprt Tls Ptential Causes fr Cmmn Symptms Resurce Manager Resurce Manager Architecture Changing the Farm Metric Server Summary Database Cnfiguring the Data Surce Name Cnfiguring the Database Cnnectin Server Enabling the Summary Database Resurce Manager Metrics Establishing Baselines Adding and Cnfiguring Applicatin Metrics Adding Server Metrics Cnfiguring Server Metric Threshlds Mnitring Metric Data Managing Metric Data Reprts Generating a Reprt Specificatin Generating Reprts in the Reprt Center Resurce Manager Web Cnsle Cnfiguring the Resurce Manager Web Cnsle Running Queries and Generating Reprts Server Farm Mnitring Server Farm Mnitring Publishing Presentatin Server Cnsle Sessin Infrmatin Sessin Management Cmmands Access Suite Cnsle Features Viewing Alerts and Lgs Cnfiguring the Cmpany Knwledge Database Using the Dashbard t Mnitr Server Perfrmance Mnitring Htfixes Cmmand-Line Utilities QUERY Cmmands Using the QUERYDC Cmmand Using the QUERYHR Cmmand Using the QUERYDS Cmmand The Citrix Diagnstic Facility Using CDF Trace Creating Trace Reprts Using CDF Viewer Server Farm Optimizatin and Trubleshting Server Capacity Netwrk Optimizatin Optimizing Netwrk Interface Cards Optimizing Hardware and Sftware Cmpnents Server Lad Optimizatin Determining Lad Bias Using QUERYDS t Determine Lad Using QFARM t Determine Lad Server Farm Optimizatin Page 2 f 5

3 Optimizing CPU Utilizatin Cnfiguring a Rebt Schedule Cnfiguring a Dedicated Data Cllectr Server Farm Trubleshting Trubleshting the IMA Service Data Stre Supprt Data Stre Access Methds Data Stre Mnitring IMA Service Mnitring Database Tls Data Stre Maintenance and Optimizatin Cmpacting an Access Database Backing Up and Restring an Access Data Stre Recreating the Lcal Hst Cache Database Server Availability Database Trubleshting Trubleshting Cnnectivity t the Data Stre Client Supprt Client Cnnectin Prcess Client Security Using ICA Encryptin Securing Authenticatin Supprting Smart-Card Authenticatin Cnfiguring Kerbers Authenticatin Kerbers withut Pass-Thrugh Authenticatin Kerbers with Pass-Thrugh Authenticatin Disabling Pass-Thrugh Authenticatin Client Trubleshting Trubleshting ICA Sessin Initializatin Trubleshting Slw Lgns Trubleshting User Prfiles Trubleshting Prgram Neighbrhd Settings Trubleshting Multiple Mnitrs Published Applicatin Supprt Applicatin Lading Applicatin Optimizatins Virtual Memry Optimizatin Viewing Relcated.DLLs Scheduling Memry Optimizatin Viewing Rebased.DLLs Excluding Executables frm Rebasing Applicatin Mnitring Server Resurce Mnitring Applicatin and Netwrk Cnfiguratin Mnitring Security Cnfiguratin Mnitring Applicatin Cmpatibility Using Applicatin Islatin Rules Cnfiguring Virtual IP Addresses Applicatin Test Envirnment Applicatin Trubleshting Trubleshting Applicatin Islatin Envirnments Trubleshting Virtual IP Address Cnfiguratin Plicy Management Active Directry Plicies Prcessing f Active Directry Plicies Active Directry Plicy Management Citrix Plicy Management Page 3 f 5

4 Prcessing f Citrix Plicies Trubleshting Plicies Cnfirming ICA Listener Settings Generating an Active Directry Resultant Set f Plicy Reprt Generating a Citrix Resultant Plicy Print Management Printing Path fr Aut-Created Printers Print Optimizatin Optimizing Printing fr LAN Users Optimizing Printing fr Slw Cnnectins Print Settings Verifying Ctx_SmaUser Accunt Settings Verifying Printing Cmpnent Settings Verifying Client Settings Print Server and Driver Settings Trubleshting Printing Overriding Default Administratr Rights Identifying Ptential Causes Trubleshting Slw Printing Trubleshting Failed Print Jbs Capturing Print Cmmunicatins Web Interface Supprt Web Interface Cmmunicatins Web Interface Cnfiguratin Methds Web Interface Cnfiguratin Server Cnfiguring Lgs fr Web Interface Enabling Detailed Errr Messages Web Interface Site Structure Web Interface Security Client t Web Interface Cmmunicatin Securing Cmmunicatin frm the Client t Web Interface Web Interface t Presentatin Server Cmmunicatin Securing Servers with Citrix SSL Relay Securing Servers with HTTPS Client t Presentatin Server Cmmunicatin Securing Cmmunicatin frm the Client t Presentatin Server Web Interface Trubleshting Verifying Settings fr All Servers Using the Repair Optin Trubleshting Web Interface Optins Enabling Tracing with ASP.NET Authenticatin Trubleshting Trubleshting Explicit Authenticatin Trubleshting Pass-Thrugh Authenticatin Trubleshting Smart-Card Authenticatin Trubleshting Integrated Authenticatin Trubleshting ICA Authenticatin Tickets Trubleshting the Least Busy Server Determinatin Trubleshting Address Translatin Trubleshting Errr Messages Secure Gateway Supprt Secure Gateway Cmpnents Secure Gateway Cnnectin Prcess Secure Gateway Mnitring Mnitring the Secure Gateway Service Mnitring the Secure Ticket Authrity Page 4 f 5

5 Using the Secure Gateway Management Cnsle Using the Secure Gateway Diagnstics Tl Secure Gateway Optimizatin Cnfiguring Secure Gateway with Web Interface Installing the Secure Gateway Prxy Cnfiguring Firewalls Lad Balancing Servers Identifying Keep-Alive Values Digital Certificates Identifying Server Certificate Requirements Establishing Identities with Certificates Secure Gateway Trubleshting Viewing Event Lgs and Access Lgs Identifying Cnnectin Issues Identifying Certificate Issues Using Web Server Lad Balancers Placing Secure Gateway Parallel t the Lad Balancer Using Netwrk Address Translatin Registratin Please g t t lcate a Citrix Authrized Learning Center (CALC) ffering CTX- 1258AI Citrix Systems, Inc. All rights reserved. Citrix and Presentatin Server are trademarks r registered trademarks f Citrix Systems, Inc. in the United States and ther cuntries. Micrsft and Windws Server are trademarks r registered trademarks f Micrsft Crpratin. All ther trademarks and registered trademarks are the prperty f their respective wners.