Terms & Conditions for Tucson & Taos Rentals

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1 Terms & Conditions for Tucson & Taos Rentals Prepayment: 50% of the contract amount is due immediately and the remaining 50% of the contract is due 180 days prior to your scheduled arrival, unless other arrangements are approved in writing by owner. Failure to pay remaining rental balances by due date and after 3 reminders, will result in automatic cancellation of your reservation. Only 50% of your deposit will be refunded due to a nonpayment cancelation. All special offers are paid in full at time of booking. We accept e-checks for US funds, or credit cards (Visa, MasterCard, & PayPal). Security Deposit: The security deposit is $500, $750 for groups of 5-8 & $1000 for groups 9 or more. Group size is based on all guests who visit the home during your stay. The security deposit is due 30 business days before check-in. The full deposit will be returned 30 business days after your departure provided that there are no additional charges due or damage. If not paid in advance, all unpaid charges (see extra charges below) will be deducted from security deposit before it is returned. A checkout list is posted at every home and ed before check-in. If you do not have time or fail to complete the checkout list, $100 will be charged to your deposit. (no exceptions) Tampering with pool equipment or indoor thermostats without permission will result in an additional charge of $500 to your deposit. (please call us, we will be happy to help you). Extra charges: If not paid in advance all extra charges will be deducted from your security deposit. Departure cleaning fee $ (see your reservation confirmation for details), Pool and Spa heat (see pool terms below). Early Check-in $75 (please confirm availability). Preferred service upgrade $125 ($150 for groups 6-12 or stays longer than 1 week ) includes 3 pm check-in and 11am checkout, and non-emergency service, extra paper products, extra pool towels, extra kitchen supplies, and propane delivered to home (Tucson homes only). $100 per extra twin bed. $50 pet fee per animal, $25 per day gas fire pit (Laderas). $50 BBQ grill cleaning. Evaporative patio air coolers (May - Sep ) $20 / day. Unpaid extra nights are charged the nightly rate. Once requested, there will be no refunds for these services. Thermostats: Indoor heating and cooling units and pool heaters are equipped with thermostats that are preset by management. The customer may adjust the indoor thermostats up or down within the allowed range (71 degrees maximum for winter heat and 74 minimum for summer cooling). Pool heater thermostats are preset and cannot be adjusted by anyone except management. If it has been determined by our staff that any of the home's thermostats have been tampered with, client accepts that there will be a flat $500 charge to the deposit. If you find that the thermostats are not working properly or preset incorrectly, please call We will send someone to the home to fix the problem. Cancellation Policy and Refund of Rent Policy: If you cancel more than 180 days before your arrival date, 50% of all funds paid will be refunded. 100% of your down payment will be refunded if the reservation is cancelled before pm PST on the same day your initial payment was made and reservation confirmed. There will be no refunds for cancellations within 180 days of your arrival date, including early check outs, no-shows or inclement weather. Due to circumstances beyond the owners control, including but not limited to: unauthorized late checkout from previous guests, additional cleaning may be necessary to bring the home up to standards, If the home is not ready to occupy by 8pm on the check in date, client will be entitled to a refund of 1 night or a maximum refund of $300 whichever is less. If necessary, the owner reserves the right to ask the guest to leave the property and return once the property is ready. Client understands that the home rental is based upon an internet advertisement. The internet advertisements descriptions and photos are substantially accurate. However, it is the client's responsibility to confirm at time of reservation that the home has the location, views, quality, amenities & sleeping arrangements to meet their needs. We do not offer any warranty or "see if you like it" satisfaction guarantee. There will be no refunds due to a malfunction of an amenity or appliances. These appliances may include, but are not limited to, all pool equipment & heaters, indoor or outdoor spas, and kitchen appliances. Should the entire property becomes unavailable due to a loss of any basic utility (electricity, water, natural gas only) the owner may, at their sole discretion, substitute the owner's best available accommodations for the same time period or offer a refund only for the unavailable days. Loss of any utility due to

2 Page 2 of 5 weather, war, or any other act of nature will not be entitled to a refund. Travel insurance can be purchased and is highly recommended. Please ask for further information or contact your preferred insurer. Cleaning Fee: A clean house is our highest priority! A clean house is our highest priority! If not paid in advance (see reservation payment confirmation for details) there will be a departure clean of $ (depending on total number of all guests who visits the home during your stay and condition of home at departure ). It is recommended that a member of your group is available to meet our staff by 4pm. This will help ensure that the cleaning is to your satisfaction. We cannot guarantee that a staff member can return after check-in for additional cleaning nor do we offer any refunds for cleaning. One towel set for each guest and bed linens are provided. All guests 5 years of age or older must be assigned a bed. No more than 2 people over age 4 may occupy a king or queen bed. Each Additional twin bed $100. After check-out, if the client has not completed the checkout list, there will be an additional $100 charged to your deposit (no exceptions). All trash must fit in trash bins, trash that does not fit into bins, must be disposed by client at their own expense. There is a $50 charge to remove extra trash. Arrival/Departure: Check-in time is after 4:00 p.m. Check-out time is 10:00 a.m. Early check-in or late checkout is $75. Early or late check-outs are only based upon availability. Please confirm availability with staff 1 week before you arrive to confirm an early check-in is possible. Once requested, there are no refunds for early check-in regardless of actual check-in time. We make every effort to have the home ready by the scheduled check in time. Because we don't know the condition of the home before we take possession from the previous guest and cannot guarantee the previous guest will depart on time, the customer acknowledges and accepts that the staff may still be working from 4 pm - 8pm to prepare the home for their arrival. Owner reserves the right to ask the guest to leave the property and return once the property is ready. In most circumstances, the customer is welcome to use the home and its amenities while the staff is still preparing the home. Occupancy: Only those individuals who are listed on the Client Information form may occupy the property. Authorization for additional daytime or night time guests above the home s occupancy must be requested and approved in writing by owner. Additional fees may be assessed. All parties or get-togethers must be approved in writing by owner. Client Agrees: To be responsible for any damage to the premises, excluding normal wear and tear. An additional cleaning charge may be incurred if upon departure the property is found to require more than the normal departure cleaning. Owner or Agent may enter the premises or yard at a reasonable time for the purpose of making repairs or for routine maintenance. Maintenance: We make every attempt to assure that the property is in good working order when you arrive. Pool Cleaning, landscaping, general repairs and maintenance are on a regular schedule and are not based upon your arrival dates. Client understands that the home rental is based upon an internet advertisement. It is the client's responsibility to confirm at time of reservation that the home has the quality, amenities & sleeping arrangements to meet your needs. We do not offer a see if you like it guarantee. Owner reserves the right to substitute amenities as owner deems necessary. The owner will be responsible to make emergency electrical & plumbing repairs only. The owner does have business contacts with licensed plumbers, HVAC, electrician, and pool & appliance repair. These contractors are not oncall. Non-emergency repairs such as pool equipment or appliance repair, will be fixed during regular business hours and may have to be scheduled with a professional. Client understands that these items might not be repaired or available during your stay. Pets: Dogs are permitted with prior written approval. There is a $50 nonrefundable fee per animal. Please clean up after your pet.

3 Page 3 of 5 Smoking: Smoking is strictly prohibited inside the home. Smoking is only allowed outside on the patios and yard, but not on patio furniture. Failure to clean all cigarette butts $100. Parking: No more than 4 vehicles are allowed to be parked on the premises at any time. All vehicles must be parked in the home's garage whenever possible. On-street parking is monitored by the Homeowners Association and is strictly prohibited. Authorization to park more than 4 vehicles on the premises must be obtained in advance. No vehicle longer than 16' is allowed on the premises under any circumstances. RV's, boats, trailers, box trucks or passenger vans which hold more than 8 people are strictly prohibited. Toilet Blockages: All toilets are checked to ensure proper functioning prior to check in. Blockages can occur if too much toilet paper, tampons and/or sanitary napkins, are put into the toilets. If a service call is required to clear a toilet blockage, guests will be charged the costs associated with clearing the blockage. The minimum service call fee is $ for toilet blockages. The minimum service call on weekends and holidays is $200. Quiet Hours: Between the hours of 9 p.m. and 9 a.m. Quiet Hours exist and are strictly enforced. Clients must be respectful of their neighbors and not disturb the peaceful enjoyment of their homes. Any guest violating this provision of the terms and conditions will be asked to leave immediately without a refund. Behavior: The client agrees to be responsible for the actions of themselves, other occupants and temporary guests. By signing this form the client agrees to act with decorum and civility at all times, and to be responsible for the client's guests and other occupants with respect to this requirement. The client understands and accepts that the owner of the property retains sole discretion and may terminate the client's occupancy of the home if the property owner determines that either the client or any member of the client's group has acted inappropriately. In the event that the client's occupancy is terminated due to inappropriate behavior, the client understands and accepts that no compensation, reimbursement or refund will be made to the client. Examples of inappropriate behavior include but are not limited to: disturbing the peace of the neighborhood, willful damage to the property, any occupancy by persons not disclosed on the client data form, excessive occupancy, violent, aggressive, confrontational, or threatening behavior or conversation, and/or failure to secure/lock the property while no responsible member of the client's group is at the home. Pool Cleaning: (Tucson properties only) Pools & spas are cleaned and chemically treated once a week. Scheduled pool /spa cleanings are not based upon your specific check in date. Adverse weather conditions such as high winds and rain may cause the pool to become dirty in between scheduled cleans. Pool cleaning equipment is provided for you to clean the pool in between scheduled cleanings. If you have any questions about how to clean the pool, please read the home manual. Do not touch pool heaters, valves or pumps. If you have any questions on how to clean the pool, please call or us at ron@vacationtucsontaos.com. We do not guarantee or offer refunds for any loss of use for the Taos home - Los Altos community center amenities. Pool Heating: All homes with heated pools are equipped with high quality swimming pool heaters and are heated upon request to a target temp of degrees. For some customers degrees may still seem cold and additional heating may be necessary for an additional cost. Spa use and cleaning fee for Saguaro and Suenos $30. Pool heat per week (75-80 degrees target temp) charges are as follows: Laderas Suenos & Saguaro Oct 1 - Nov 26 $350 Oct 1 - Nov 26 $300 Nov 27- March 14 $550 Nov 27- March 14 $350 March 15- May 31 $350 March 15 - May 31 $300 June 1 - Oct 1 $300 June 1 - Oct 1 $200 Laderas Spa only heat $250/wk or $200 / wk when combined with pool heat. If your stay at the home encompasses different prices, you will be charged an average daily price during your stay. Please request pool heat using the client

4 Page 4 of 5 information form. If you select no then change your mind during your stay, there is a $35 charge to turn pool or spa heater on after your arrival. During periods of time when the ambient air temperature is below 45 degrees the electric heat pumps (Saguaro & Suenos) will automatically shut down. Heat pumps do not work when the air temperature is below 45 degrees. The client understands and accepts that it is impossible to predict what the temperature will be during their stay and therefore it is impossible to know for certain that the pool will be heated to the target temperature range during any period of time during the client's stay. The client has been advised of the limitations of the electric pool heaters. By accepting these terms and conditions, the client has accepted the possibility that the swimming pool may not be heated to the target temperature during any period the of the client's stay. Once the heaters are turned on for your stay, there will be no refunds for pool heat. Home Security: It is the responsibility of every guest to securely lock the premises when they are not at the home. This includes all of the home's doors (including garage door) and windows and also applies to the check-out date. Limit of Liability: In no instance or circumstance will the homeowner, agent, or affiliated representative be liable for more than the total amount paid by the client. All children under 16 must be supervised by an adult at all times. All clients & their guests agree to indemnify and hold harmless owner and any agent acting for owner for all personal injuries and any loss or damage to their personal property during the stay at the property. All clients and their guests acknowledge that the home has a pool and spa. Client and their guests agree to use all safety devices provided by owner. Because of the inherent dangers associated with a pool and spa, all clients and their guests ( day time and or overnight ) agree to purchase or have current life, health and property casualty insurance to cover all injuries or death as well as any loss of personal belongings due to theft, fire or water damage. All required insurance must be current during their entire occupancy of the home. Client and all their guests understand that any property casualty insurance carried by the owner is exclusively for the owner's use. Responsibility of all guests: Client must list all guests (day time and overnight) on the client information form. If any guest of client does not agree separately and in writing to these terms and conditions, the client(s) listed on this agreement, understands and accepts full legal and financial responsibility for any breach of the terms of this agreement by themselves or any other guest. This includes: all theft or damage of the home or its personal property, adherence to the home's privacy policy, pool safety guidelines and all other terms of this agreement. Privacy Provision: Whenever we collect information about you, we restrict access to your nonpublic personal information to our employees and those third parties who need the information to respond to your inquiries, and to provide customer service. We agree to maintain strict and universal confidentiality as to all provisions of this agreement. This part of the agreement includes, but is in no way limited to, the release of client contact information to any unaffiliated entity. By accepting these terms and conditions the client agrees not to discuss or disclose the occupancy of the subject property with any entity not bound by the terms of this agreement without the home owner s written permission. This part of the agreement includes, but is in no way limited to, discussions, or disclosures of the terms of occupancy, the conditions of occupancy, or the client(s) satisfaction with the terms and/or conditions of occupancy with private or government organizations, companies, and/or any persons not bound by the terms of this agreement. Client also agrees that all photos or video taken of the subject property are for private use only and are not to be shared with any corporation or agency. A violation of this privacy provision by the client or any of their guests, will result in liquidated damages of $2500 per violation. This provision is limited by the application of law, statute, municipal code, and/or any other relevant legal authority. Mediation and Arbitration: If the client has a dispute that arises from or relates to this agreement or the Property, and if the dispute cannot be settled through direct discussions, the client agrees to try first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Rules. If the dispute is not settled by mediation, the client agrees to submit all disputes that are not resolved to binding arbitration in Arizona before the American Arbitration Association in accordance with its Commercial Arbitration Rules. If the parties agree,

5 Page 5 of 5 the mediator involved in the parties mediation can serve as the arbitrator. Any award of the arbitrator against the Manager cannot exceed the total rent paid. The client expressly waives all claims in excess of, and agrees that its recovery shall not exceed, this amount. Any such award shall be in satisfaction of all claims by the client against the Manager or Property Owner. Judgment on any award rendered in such arbitration can be entered in and enforced by any court having jurisdiction. The occupancy of this home, if less than 30 days, is considered transient and therefore not covered by the Arizona residential landlord and tenant act. Property name Check-in date Check -out date Credit card # CVS ( 3 digit number on back of card ) Expiration Please circle one : VISA MASTERCARD PAYPAL E-CHECK Name as shown on card Billing address City County State ZIP Code address where you want your confirmation to be sent Authorized payment balance due Due date By signing below, the client agrees to pay the above referenced charges, including any outstanding balance by the due date indicated above. I certify that I have read all 3 pages and agree to all of its terms and conditions. Signature Date Signature Date ( Print name as it appears on card ) Print Name