FREEDOM DIGITAL COMMUNICATIONS Hosted Business Phone System

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1 FREEDOM DIGITAL COMMUNICATIONS Hsted Business Phne System Abut Freedm Hsted Business Phne System Whether yu need an inexpensive small business PBX telephne system r crprate phne systems that can handle hundreds f emplyees, Freedm Hsted Business Phne System has a slutin that fits. We deliver PBX call ruting and ther functins as a hsted service, rather than a cmplex piece f hardware that yu have t buy, install and maintain. Our affrdable slutins can integrate all yur emplyees under ne r mre main business numbers, regardless f where they take calls - at headquarters, branch ffices, hme ffices, r n the rad.

2 We ffer fur (4) versins f ur hsted service, accmmdating a wide range f needs, frm: FREEDOM SOHO PBX Plan FREEDOM SMB PBX Plan FREEDOM CORPORATE Plan FREEDOM BUSINESS CONTINUITY PBX Plan; unique disaster recvery/business cntinuatin phne service fr cmpanies that already have a PBX. FREEDOM s Hsted Business PBX Services ffers small, medium and large size business sme f the features that can help them mst: Prfessinal image. We answer yur calls with a custm aut-attendant greeting that zes prfessinalism. Crafted by yur wn prfessinals, yur greeting will tell callers wh yu are in a big way - and give ruting ptins that will impress them with yur capabilities. With features like queuing, dial-by-name directry, music r infrmatin n hld, and integrated cnferencing, yu'll prject a pwerful image t every caller. And yu dn't have t hire a receptinist! Lw cst. Getting Freedm Hsted PBX phne service means eliminating the up-frnt csts fr hardware PBX equipment. Current industry estimates indicate that a hardware PBX system has an up-frnt capital cst f $1000 t $3,000 per user fr the PBX, installatin, initial supprt, telephnes and lines. The Hsted Service frm Freedm has an initial setup cst f just $119.95! Yu will still need telephnes sets, but since we can rute calls anywhere, yu can use existing hme phnes, r cell phnes. We can even enable yu t set up a "virtual ffice" with n central ffice space, saving yu mney n rent, utilities, and mre. Affrdable upgrade path. Many small businesses change PBX equipment every tw years r s, as they grw. They trade in a hme PBX fr a small business PBX. Then they trade that fr a larger system. Each time they utgrw their ld system, they are frced t pay huge upgrade r replacement fees. Our SOHO PBX custmers start with very lw csts, and can upgrade t the unlimited Small Business and Crprate prducts withut the cst f equipment changes. There's just a mdest fee fr changing plans, and yu nly pay fr what yu need, never buying t much capability r t little.

3 Features, features, feature. Our SOHO phne services wrk just like ur larger systems, and ffer mst f the same features. Unlike cmpeting systems that make yu pay extra fr a dial-by-name directry, r delivery f vice and fax mail, we include a brad range f enhanced features at n additinal cst. ACD & Queuing. The heart f quality big business phne systems, ACD queuing crrectly cnnects calls when the callers knw what they want but nt wh they want. Our business phne system slutin implements full ACD queuing with even call distributin, skills-based call ruting, verflw queues, self-managed agent presence, and real-time queue mnitring. Des yurs? Skills-based call ruting. Make sure calls t any department are answered by yur mst capable peple first, while letting newer emplyees cme up t speed at a mre measured pace. Yu can even let peple frm different departments autmatically supprt each ther when ne grup is verladed, reducing the need fr new hires. Call lgs and real-time system mnitring. Yu can knw what's happening with yur business phne system at all times, as well as what happened yesterday, r last week. Tweak yur rganizatin as needed t prvide the very best service t yur custmers. Transfer calls between extensins. It sunds straightfrward, but many virtual business phne systems can't handle this simple task. A Hsted PBX system will let yu transfer calls t anther emplyee, t the peratr, t an ACD queue, r directly t yur vic . Save even mre n maintenance csts. With freedm s Hsted PBX, yu will n lnger need t pay fr supprt and upgrade f yur business telephne systems. We keep ur system cnstantly up t date with the latest features. Yu dn't need t hire r cntract fr PBX supprt services. Yu dn't even have t pay a receptinist! Distribute yur wrkfrce. With a virtual phne system, yu can rute incming calls t any type f phne, anywhere. This lets yur emplyees wrk frm the ffice, frm hme, wrk sites, r n the rad. Try ding that with a typical small business PBX. Yu can even "G Virtual" -- mve t a cmpletely "virtual" ffice, eliminating the expense f ffice rent. Pay as yu grw. Small businesses ften start with a small PBX and have t buy new systems as they grw - r else they pay t much up-frnt, trying t make sure their system will be big enugh t handle future grwth. Our small business phne system lets yu start as small as yu want and grw t unlimited size, while nly paying fr what yu need.

4 FREEDOM-Hsted PBX Full Feature List: PBX Features Analg Statins/ATA required Autmated Attendant Barge In Call Hld Call Mnitring Call Park Call Recrding Call Transfer Caller ID Cnferencing Cnference Dial-in DID DID t Cnference Disable Lines Display f Time & Date Frwarding Intercm Meet Me Cnference Rms Multi Site Netwrking Multiple Appearances Music n Hld Outging Calls Limit ptin PBX Status Pickup Grups Presence Management Redial Remte phnes supprt (certify phnes nly) Reprts Ring Grups Secure Cnferencing Speed Dialing Supprt fr SIP telephnes System Alarms System Backup T1/E1 User Cnsle Vice Enabled PBX prmpts (English and Spanish) Web Cnfiguratin Vice Messaging Append t message Caller ID in message Departmental Operatrs Envelpe Infrmatin Integrated all in ne slutin Light message waiting light Listen Cntrls Message frwarding Message management Message sent t Persnal Greetings Prmpting based n presence Recrd multiple greetings Remte message retrieval Supprt fr.wav Vice Flders Vice message in Web management Outlk Integratin Dialing ut f Cntacts Call Ruting Call Frward if Busy Call Frward if Offline Call Frward if Unanswered Call Frward Internal Call Frward Remte Call Frward t Mbile phne Find Me Fllw Me Hunt Grups Incming DID Supprt VIP t PSTN Ruting (and vice-versa) VIP t VIP Ruting

5 D Nt Disturb Web Based Interface Easy Aut attendant setup Easy t create extensins Extensin mnitring Status Reprts Unified Messaging Vice File Cnfiguratin Vic Remte Retrieval Withhld Number User Administratin Call Recrding Cnferencing Cnfigurable via Web Flexible mbility ptins Message flders Message management Remte cnfiguratin Vice Mail Cnfiguratin Vice Quality Line Ech Cmpensatin Multiple cdec supprt Supprt f QOS User authenticatin Vice Cmpressin Basic Extensins $12.95 per extensin/m PBX Features Analg Statins/ATA required Call Hld Call Park Call Transfer Caller ID Cnferencing DID Display f Time & Date Frwarding Intercm Multi Site Netwrking Multiple Appearances Pickup Grups Redial Remte phnes supprt (certify phnes nly) Reprts Ring Grups Speed Dialing Supprt fr SIP telephnes System Alarms Vice Enabled PBX prmpts (English and Spanish) Web Cnfiguratin Vice Messaging Caller ID in message Light message waiting light Listen Cntrls Message frwarding Message management Message sent t Persnal Greetings Prmpting based n presence Remte message retrieval Supprt fr.wav Vice Flders Vice message in Web management

6 Outlk Integratin NA Call Ruting Call Frward if Busy Call Frward if Offline Call Frward if Unanswered Call Frward Internal Call Frward Remte Call Frward t Mbile phne D Nt Disturb Hunt Grups Incming DID Supprt VIP t PSTN Ruting (and vice-versa) VIP t VIP Ruting Web Based Interface NA NA User Administratin NA NA Vice Quality Line Ech Cmpensatin Multiple cdec supprt Supprt f QOS User authenticatin Vice Cmpressin Enterprise Extensin : $15.95 per extensin/m PBX Features Analg Statins/ATA requierd Barge In Call Hld Call Mnitring Call Park Call Recrding Call Transfer Caller ID Cnferencing Cnference Dial-in DID DID t Cnference Disable Lines Display f Time & Date Frwarding Intercm Meet Me Cnference Rms Multiple Appearances Music n Hld Outging Calls Limit ptin Pickup Grups Redial Remte phnes supprt (certify phnes nly) Reprts Ring Grups Secure Cnferencing Speed Dialing Supprt fr SIP telephnes System Backup T1/E1 User Cnsle Vice Enabled PBX prmpts (English and Spanish)

7 Multi Site Netwrking Web Cnfiguratin Vice Messaging Append t message Caller ID in message Departmental Operatrs Envelpe Infrmatin Integrated all in ne slutin Light message waiting light Listen Cntrls Message frwarding Message management Message sent t Persnal Greetings Prmpting based n presence Recrd multiple greetings Remte message retrieval Supprt fr.wav Vice Flders Vice message in Web management Outlk Integratin Dialing ut f Cntacts Call Ruting Call Frward if Busy Call Frward if Offline Call Frward if Unanswered Call Frward Internal Call Frward Remte Call Frward t Mbile phne D Nt Disturb Find Me Fllw Me Hunt Grups Incming DID Supprt VIP t PSTN Ruting (and vice-versa) VIP t VIP Ruting Web Based Interface Easy Aut attendant setup Easy t create extensins Extensin mnitring Status Reprts Unified Messaging Vice File Cnfiguratin Vic Remte Retrieval Withhld Number User Administratin Call Recrding Cnferencing Cnfigurable via Web Flexible mbility ptins Message flders Message management Remte cnfiguratin Vice Mail Cnfiguratin Vice Quality Line Ech Cmpensatin Multiple cdec supprt Supprt f QOS User authenticatin Vice Cmpressin We als have fr cmpanies that preferred wnerships and high custmizatin design ne f FREEDOM s IP-PBX Business Phne Systems.

8 Freedm Hsted Business PBX Systems Plans: 1. FREEDOM SOHO PBX Plan $89.95/m: Freedm s SOHO (Small Office/Hme Office) service plan gives even the smallest cmpanies the call ruting advantages f the largest enterprises in the wrld. With Freedm s SOHO PBX phne services, yu pay just a few dllars a day and get all the features f a high end PBX. And with n hardware r sftware t buy, install, maintain r upgrade, it has huge cst advantages ver ther appraches. Give yur small ffice a Freedm SOHO PBX service that includes all the features yu need t cmpete effectively. Or send calls t a hme ffice with the hme PBX service that will give yur callers a prfessinal, "big-business" image. It's all part f the SOHO Service frm Freedm s Hsted Business PBX Services. a. Plan includes: i. (1) Autmated Attendant ii. iii. iv. (4) Enterprise User Extensin (call center extensin features are nt included) Additinal Enterprise extensins $15.95/m (2) Digital IP Vice Lines with 1 PSTN DID v. Additinal Digital IP Vice Line $14.95/m vi. vii. viii. ix. Additinal PSTN DID $5.95/m Unlimited inbund calls 1000 anywhere Cntinental USA minutes Additinal minutes $0.035/cpm x. Setup Fee $119.95

9 2. FREEDOM MSB PBX Plan $149.95/m: In medium size cmpanies, gd cmmunicatin with custmers and suppliers is critical. But mst small businesses can't affrd t buy r maintain expensive phne systems. Freedm s SMB PBX has the perfect small business PBX slutin. Freedm s Hsted phne system is easy n the wallet but it has all the features f high-priced systems. With ur small business phne system, yu're nt getting a small PBX with limited capabilities. Instead, yu're sharing a feature-rich high-end PBX at very lw cst. a. Plan includes: i. (2) Autmated Attendant ii. iii. iv. (10) Enterprise User Extensin (call center extensin features are nt included) Additinal Enterprise extensins $13.95/m (4) Digital IP Vice Lines with 1 PSTN DID v. Additinal Digital IP Vice Line $14.95/m vi. vii. viii. ix. Additinal PSTN DID $5.95/m Unlimited inbund calls 1500 anywhere cntinental USA minutes Additinal minutes $0.035/cpm x. Setup Fee $ FREEDOM CORPORATE PBX Plan $289.95/m: If yur cmpany is already handling a lt f calls, yu're ging t need pwerful business telephne systems that can keep up. Ideal business phne

10 systems wuld allw an unlimited number f extensins, wuld never ring busy, wuld imprve prductivity with ACD queuing, wuld cnstantly update themselves with all the latest features withut yur help, and wuld keep csts under tight cntrl. The Freedm Crprate PBX Service ffers all f this and mre. a. Plan includes: i. (3) Autmated Attendant ii. iii. iv. (25) Enterprise User Extensin (call center extensin features are nt included) Additinal Enterprise extensins $12.95/m (6) Digital IP Vice Lines with 1 PSTN DID v. Additinal Digital IP Vice Line $14.95/m vi. vii. viii. ix. Additinal PSTN DID $5.95/m Unlimited inbund calls 2000 anywhere cntinental USA minutes Additinal minutes $0.035/cpm x. Setup Fee $ FREEDOMBC-Business Cntinuity Service Plan $: Is a remte backup phne system fr yur business that can include instant, autmatic failver. Acting as a ht standby PBX, it can mirrr yur primary

11 phne system and take ver if yur n-site PBX fails r if yur place f business is inaccessible. Withut a remte backup phne system yu may be ut f business when disaster strikes because yu can't cmmunicate with clients, suppliers, r emplyees. Freedm Business Cntinuity Plan waits in the backgrund until it is needed. When called upn, there is n hardware t bt, n sftware t run, and n data t mve. As a ht standby PBX it is ready t g. Failver can be autmatic and almst instantaneus, r yu can bypass autmatic failver and manage the transitin n yur wn schedule. Calls can be ruted t alternate phnes in any lcatin, such as cellular phnes, phnes in branch ffices, r hme phnes. Unlike premise-based equipment, Freedm Business Cntinuity-BC Plan is a remte backup phne system, which means that it can cntinue t wrk even if yur entire building is shut dwn. A majr pwer utage, fire, fld, r ther prblem can take dwn bth a primary PBX and a backup system, r culd make it impssible fr emplyees t get t ffice phnes. But FreedmBC system will still be running frm its remte lcatin, ruting calls t wherever the emplyees are. Applicatins fr FreedmBC Services: Phne System Business Cntinuity Business cntinuity means making sure yu can keep ding business when equipment fails. Many cmpanies emply business cntinuity techniques fr their data and netwrk systems, but phne system business cntinuatin can be even mre imprtant. If yur custmers, suppliers and emplyees can't reach yu, will yu still be in business? Basex Inc., a leading knwledge research firm, has estimated that a typical 500- persn cmpany wuld lse ver $90,000 per day withut phne system business cntinuatin. IP1BC Service can help t reduce r eliminate that kind f lss.

12 Instant PBX failver In phne system business cntinuity, PBX failver must be fast. By using FreedmBC Service in cncert with Direct Terminatin Overflw (DTO) r a similar service prvided by yur phne cmpany, PBX failver can happen within secnds, withut any human interventin. Since a PBX failure desn't always mean ther systems are dwn, yur emplyees can ften keep yur business running frm cellular r branch ffice phnes. Callers may nt even knw there has been an utage. Scale t any level FreedmBC Service is s cmplete, with s many imprtant features, that it can usually directly mirrr yur primary PBX. Any size cmpany can use the service, and it can prvide phne system business cntinuity fr all wrkers, r just fr the mst critical business functins. Keep running n matter what A true phne system business cntinuatin slutin needs t be able t handle any kind f prblem, n matter hw big r small. Because FreedmBC Service is hsted frm a remte lcatin, it will stay up and running even if yur site is dwn r inaccessible. Fr mre infrmatin regarding this services please cntact ne f authrize sales representatives fr a free assessment and qute.

13 End User Pricing: Service Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Setup 1 t t t t 100 r + Fees exts. exts. exts. 100 exts. exts. Basic Ext Enterprise Ext Call Center Agents Call Manager Cnsle Aut Attendant Nte: Virtual extensin are any end pint terminatin that it is nt an actual extensin (eg: vic , call frward number, , etc.) in the Hsted FREEDOM-PBX Service.

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