1 Express Cloud PBX for the SME Business Fully Integrated Cloud VoIP PBX SME Solution Cloud VoIP PBX solutions are quickly becoming the preferred choice for businesses seeking cost-effective ways to deploy and manage distributed phone systems.
2 Fully Integrated Cloud VoIP PBX Solution for SME and Larger Express Customers Euphoria Express Cloud PBX is the latest generation of Cloud VoIP PBX services from Euphoria Telecom with the scalability, redundancy, security, and reliability to meet the needs of the SME. As corporate financial and human resources become strained, SMEs are beginning to look at more cost-effective ways of deploying and managing their phone systems. Cloud PBX voice solutions, which are witnessing significant adoption in the small business community are now being viewed by SMEs as viable, money-saving alternatives to complex, on-premise systems that require a capital financial investment along with knowledgeable staff. Euphoria Telecomm, a leader in business VoIP, provides a Cloud VoIP PBX solution that not only meets the critical performance requirements of larger Express customers, but enables capabilities, such as distributed deployments, that premise-based systems cannot cost-effectively manage. With the Euphoria Express Cloud PBX solution, companies get all the advanced features of a traditional PBX (without the capital expense), while enjoying significant savings and increased functionality. Why Choose Euphoria Express Cloud PBX? System Reliability and Availability Euphoria Express Cloud PBX services are designed to meet 99. 9% availability. The application software, IP connectivity, and call completion are highly available and reliable.
3 Disaster Recovery and Redundancy All Euphoria services are designed with redundancy. Euphoria Telecom is based within the national next generation network (NGN) VoIP network that is currently managing over 60 million minutes a month and handling all the voice requirements of 25% of the top 200 companies in South Africa. The system has multiple services and systems that work in conjunction with each other to provide the maximum amount of redundancy, availability and scalability. There are multiple application servers that can handle requests from client phone; hence if one server fails another server can seamlessly start handling the requests of the client s phones. The system databases are mirrored locally and offshore as well backed up nightly and stored in 3 separate geographic locations. The main NGN data center is a class A facilities with full power redundancy, including UPS and onsite generator backup. Access and Security Euphoria s online management portal access uses 256bit encryption for client access, the same level as local Internet banking. The extension SIP accounts can be directly linked to a closed voice only network. The result is secure system that is not accessible to standard Internet and cannot be hacked from random external sources. Euphoria also offers a secure connection using ViBE technology for shared or dedicated connections. This is an authenticated secure tunnel, much like a VPN, and ensures secure transmission of your calls over the general Internet. There is more on ViBE technology later in this document. Each Euphoria Cloud PBX can be prepaid or a credit limit for post-paid accounts. Even though our system is extremely secure, in the disaster scenario of your details being compromised, the monthly credit limit is a last line of defense against abuse of the account by unauthorised parties. System Support Along with our 24/7/365 network operations center, customers are guaranteed efficient and reliable service from Euphoria. Our support hours are Monday to Friday 08h30 to 17h30, after hours support is provided for emergencies, however the network is monitored constantly and any arising problems are dealt with immediately. Scalability Euphoria Express Cloud PBX serves companies of all sizes, from the smallest to the largest. All of our services are designed to be linearly scalable, meaning you can add as many sites or as many phones at a single site as you want. With no capital, resource, bandwidth, or technical constraints, your growth is boundless, whether you have 100, 1,000, or 100,000+ employees in your company. Superior Customer Service Euphoria is committed to delivering outstanding service and support that is flexible and responsive to customer needs. Technical and customer support is available by telephone, , and chat at no additional charge for the life of your service. Multisite Call Flow Capability A single unified dial plan is available with Euphoria s Cloud VoIP PBX technology. Multi-office sites can call each other by extension number regardless of their actual physical location within South Africa. There is no charge for any of these calls or for calls that remain on the Euphoria network.
4 Pure per second billing Telecom companies are generally quite creative with their billing processes, with per minute billing, or per 30 second increments, as well as connection fees, your bill increases exponentially. Euphoria is a pure per second billing platform, so if you call for 1 second, you pay for 1 second. It is the most cost effective billing platform available and generally saves clients 25 to 35% over a standard fixed line operator bill. Simple Deployment Euphoria Express Cloud PBX is easy to install, with all maintenance and upgrades performed remotely without user intervention. Euphoria Express Cloud PBX enables offices to quickly and easily add extensions nationwide at any location equipped with broadband Internet access. Online Telephone Management System (TMS) With Euphoria s TMS Portal, it s quick and easy for users to access reporting, call recordings and transactional history. In addition, your administrator or Euphoria support can make changes as needed via an administration portal. With our sophisticated billing process, Euphoria can provide authorized administrators online, real-time access to bills and call detail reports (CDRs). You ll always know the exact telecom spend and call logs for every user, regardless of where phones are located. ViBE Technology Euphoria Telecom has patent pending ViBE VPN QoS and compression technology as an option for offices resilient, reliable simultaneous calls for offices using VoIP over shared connections or dedicated offices. ViBE secures and guarantees VoIP traffic by ensuring it is efficiently and effectively prioritized at byte level within your network. Using ViBE technology also means that you no longer need as much expensive bandwidth to carry VoIP traffic between your office and the Cloud PBX. ViBE virtually eliminates packet overhead, reducing the bandwidth required by a codec 32k (G729) to its original size 8.1k. In fact ViBE is so efficient that it can allow a 256K ADSL data link to carry 20 simultaneous G729 calls. Advanced Features and Functionality Euphoria Express Cloud PBX offers an extensive array of advanced features and functionality, including: Unlimited Concurrent Calling Digital Receptionist Voic to Music/Messaging On Hold Call Transfer Call forwarding / follow me Hunt Lists / Ring Groups Call Pick Up Inter-branch transfers Free inter-branch calling Do Not Disturb Conferencing 3-way Conference Caller ID/Call Waiting Caller ID Mobile phone integration Ring Tones Local Number Porting (LNP) Easy Online Administration Online Telephone Management System (TMS)
5 Options include: Additional Ring Groups Fax to Services Virtual (087 non-geographic) Numbers Geographic Number (021, 031) Numbers Call recording with secure online call storage Multi-featured IP Phones Euphoria offers a range of sleek and stylish IP desk and conference phones. Brands - Yealink, Snom and Polycom Yealink Executive IP Phone T20 TI TITAN chipset and TI voice engine 2 VoIP accounts, 2x15 characters LCD HD Voice: HD Codec, HD speaker, HD handset Voic , SRTP/TLS/HTTPS, VLAN QoS Yealink Executive IP Phone T28P TI TITAN chipset and TI voice engine 6 VoIP accounts, 320x160 graphic LCD HD Voice: HD Codec, HD Speaker, HD Handset BLF/BLA, XML phonebook, Auto-provision 2xLAN, PoE, Headset, Expansion module Yealink Expansion Module EXP39 Rich visual experience with 160x320 graphic LCD 20 physical keys each with a dual-color LED 20 additional keys through page switch Daisy-chain 6 modules up to 120 keys Supports BLF/BLA, speed dialing, call pickup, etc. Programmable for speed dialing, call pickup, intercom, hold, transfer, voic , forward, DND... Applies to Yealink IP Phone SIP-T28P and SIP-T26P, expansion module (<=2 ) is powered by the host phone
6 Yealink YHS32 Professional Call Centre Headset Ultra noise cancelling microphone Quick disconnection cord Ultra light weight only 50g Comfortable wearing for all day use 330 rotatable microphone boom Pliable steel headband, large size ear pad Snom Meeting Point The exciting NEW snom IP Conference Phone integrates easily into each VOIP infrastructure and makes an eye catcher for a medium - large sized conference room. Reliable suppression of disturbing background noise and excellent sound quality allows for crisp clear conferencing between multiple sites. OmniSound Full duplex broadband sound technology Management of up to 4 external participants Recording range up to 30 m² room area or 10 participants Simultaneous management of internal and external telephone listings (LDAP) Connection type for add-on microphones for a larger recording range. Microsoft Office Communication server 2007 R2 ready Multiple SIP registrations Broadband quality by G.722 OpenVPN, SIPS/SRTP, TLS SIP RFC3261, NAT, STUN, ICE 1 x RJ45 Power over Ethernet, 10/100Mbit Polycom SoundStation IP7000 The Polycom SoundStation IP7000 is a new age conference phone that delivers outstanding performance and a robust feature set for SIP-based VOIP platforms. It is ideal for executive offices, conference rooms and board rooms. Full-duplex conference phone SIP support Supports multiple calls Polycom HD Voice for outstanding clarity Supports POE LCD screen with 12 key keypad Designed for medium to large sized rooms Up to 14 metre microphone pickup Optional 2 expandable microphones
7 Snom 821 The NEW snom 821 executive phone with its large high-resolution TFT color display the snom 821 offers a brilliant depiction of call lists, phone directories, and caller information via the integrated XML browser. The snom 821 VoIP phone is the beginning of a new business phone series from snom now offering a Gigabit port. Executive IP Phone Tiltable, high-definition, colour graphical display (320 x 240 Pixel) Large LED (red) for incoming calls 47 keys, 13 LEDs 12 programmable function keys Speakerphone 2 x RJ45 Power over Ethernet 10/100Mbit Support for several audio devices Additional keypads with 42 programmable function keys SIP RFC3261 Security: SIPS/SRTP, TLS STUN, ENUM, NAT, ICE Codecs: G.711, G.729A, G.723.1, G.722, G.726, GSM 6.10 (Full rate) Adjustable foot stand and screen branding option 5 way conferencing Siemens Gigaset A580IP and 1 handsets Multiline flexibility: register up to 6 handsets and use up to 6 SIP accounts from multiple providers Internet and fixed line calls up to 3 in parallel Exceptional sound with High Definition Sound Performance ¹ Worldwide free calling between Gigaset IP phones via Gigaset.net ¹ Online net directory and Yellow Page Search Illuminated B/W display (3 lines + 1 line for soft keys) Codecs: G.711,G.722, G.726, G.729AB Range: Indoor/Outdoor - 50 m 300 m Standby time/talk time h 25 h Additional handsets available for purchase Contact us on or See our website at