INFORMATION GUIDE. Termite & Pest Management Experts. Family Protection. Healthy Business. Happy Employees. Pest Free Surfaces. Worry Free Catering

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1 INFORMATION GUIDE Termite & Pest Management Experts Your Partner for Clean, Healthy Species & Identification Safe Spaces Family Protection Healthy Business Happy Employees Pest Free Surfaces Worry Free Catering Safe Workplace

2 Meet The Leadership Team... Advanced Basics As Your Pest Management Partner Means Guaranteed Results Ron Taylor General Manager Experience: Ron Taylor has worked in the Pest Management Industry for over 30 years. His career spans both small business and corporate environments. His roles have included National Manager for W.A Flick and Co, founder of Back to Basics Pest Control, and now Owner and General Manager of Advanced Basics Pty Ltd. Ron is highly respected for his specialised knowledge in Termite Management. Passionate About: Surfing, Photography, Health, and Travel. Termite & Pest Management Specialists Advanced Basics are Termite & Pest Management Experts helping you manage the basics to create cleaner, safer & healthier environments. Our aim is to ensure the wellbeing of your property. We do this by partnering with you to control harmful pests, and create reliable Pest Management Programs that support long term sustainable results. Advanced Basics Technicians have the skills and experience required to successfully manage your property for pests. This includes accurate identification of pest species and appropriate treatment using safe yet effective methods. We offer: Natalie Wilson Business Manager Experience: : Natalie has worked in Business Management and Marketing for over 15 years spanning a number of industries including Agriculture, Natural Resource Management, Media, Banking, Community Development, Government and Education. Passionate About: Karate, Reading, Art, Travel & her 2 beautiful Border Collies. Cassie Taylor Office Manager Experience: Experience: Cassie has worked in the Pest Control Industry for over 5 years. She is a founding team member of Advanced Basics and previously worked for Back to Basics Pest Control. Starting as an Administration Assistant Cassie is now a pivotal team member supporting client relationship management. Passionate About: Enjoys Music, Art, & Photography. Over 30 years local experience Proven residential and commercial pest management Technicians that arrive on time Comprehensive property servicing Highest quality products Safe, reliable & odourless results Environmentally responsible outcomes Detailed written reporting Professionally trained & customer focused staff Advanced Basics Offers Services in 3 Core Areas John Covey - Senior Technical Advisor Building Safety & Protection For Homes and Businesses Family Protection Wellbeing Of Your Family & Pets Workplace Safety Occupational Health & Safety Experience: John Started in the pest control industry in 1981 with W.A Flick and Co. He worked as a Service Technician for a number of years then became a Trainer for new and existing employees of the company. His roles have included Inspector/ Technical Advisor, Pre Purchase Inspections, liaison with clientele and new customers, quotation for all pest work and trouble shooting. John s promotions included Branch Manager with a staff of 20 personnel. Passionate About: His family and 2 children, meeting people. Jimmy Schorn Service Technician Experience: Jimmy brings to the Advanced Basics team a sound customer focused attitude coupled with broad experience as a Technician. His roles have included Child Carer for 2 years, and Technician with Bob Jane and the Metal Castings Industry. Passionate About: Bonsai Cultivation, Body Boarding, Cars & his Drums. CLEAN HEALTHY SAFE 2 3

3 Benefits Of A Pest Management Program Experience Counts Managing your home or workplace for pests is managing the basics - making it clean, healthy & safe for you, your family, friends, colleagues, clients, or anyone that visits your place. Whether you are looking after your home, office, restaurant, warehouse, factory or somewhere else managing your property for pests is an important part of ensuring the safety and wellbeing of any person that enters your property. It is also a risk management and cost saving initiative. A pest problem left unmanaged can cost big dollars. Why Should I Consider Pest Management For My Property? There are a number of reasons you should manage your property for pests. First and foremost pests can impact your health. Cockroaches and Rodents carry harmful diseases, and Spiders, Wasps and Bees can inflict serious, and often life threatening, bites and stings. Pests can also threaten building safety. Aside from the health implications pests can damage electrical cords, stored food, linen, clothing and more. Termite Management should be a serious consideration for any property owner. Termites can cause considerable damage to your property, and often this damage can occur in a relatively short time. Recent CSIRO surveys estimate the risk of Termite attack and damage is as high as 1 in 3 properties. When you consider that most home insurance policies do not cover Termite damage, Termite assessment of your property is vital. At Advanced Basics our experience means all Technicians are trained at the highest standards. They deliver our comprehensive Integrated Pest Management Process using the highest quality and most effective products available. So why does experience matter? We understand the latest methods of treatment which are least invasive and most effective. We are able to provide quality follow-up service and support ensuring your peace of mind and satisfaction. We guarantee results first time round. What Does An Advanced Basics Pest Technician Do? Your Advanced Basics Technician will deliver an Integrated Pest Management Service that includes Inspection, Identification, Recommendations and Treatment. We use our understanding of pest habits and biology to first undertake a thorough inspection, identifying pest species and determining the extent and source of any infestations. This will include a review of living & breeding environments and food sources. Following initial inspection and identification Advanced Basics will recommend a management program for pest eradication, which includes servicing the interior and exterior of any buildings, roof cavities, gardens and other surrounding areas. These recommendations will also advise what should be done in the future to avoid or minimise further problems. A well managed and maintained pest program will help you avoid the risk of major pest damage, protect your health, and bring you piece of mind creepy crawlies will not impact your living environment and those that share it with you. Why Engage A Pest Manager? We recommend that you engage a professional Pest Manager. Advanced Basics Technicians have the skills and experience required to successfully manage your property for pests. This includes accurate identification of pest species and appropriate treatment using safe yet effective methods. Advanced Basics Technicians partner with you ensuring long term, successful results. Inspection Integrated Pest Management Service Identification As an Australian Environmental Pest Management Association (AEPMA) Member we conform to a Code of Ethics, and we are adequately insured for both Professional Indemnity and Public Liability. It also ensures we have access to all the various technological developments to ensure the most up-to-date and effective treatments are used during our services. Where it is necessary to use chemicals, we use only those pesticides registered by the National Registration Authority for Agricultural and Veterinary Chemicals (the NRA). These pesticides and termiticides are only available to licensed pest controllers and are synthetic based chemicals low in toxicity. A Pest Management Program Creates Peace Of Mind Treatment Recommendation CLEAN Surface Protection Maintain Hygiene Standards HEALTHY Stored Food Preservation Occupational Health Standards SAFE Family & Child Safety Pet Protection Building Structural Protection Occupational Safety Cleaner surfaces in high hygiene areas like your kitchen and bathroom. Cleaner floors and other surfaces. Free from pest waste. Reduced dust/dirt buildup carried by pests. Healthier & safer food for use. Worry free catering. Reduce risk of spreading diseases. Reduce chances of stings and bites from nasty pests. Keep your pets happy and Flea free. Make sure your building structure is safe to live in and Termite free. Everything we deliver at Advanced Basics is about being clean, healthy and safe. Gone are the days of blanket spraying, use of gas and heavy chemical injections. There are better technologies and we use these with our advanced knowledge to provide services that work. We use the highest quality products for maximum long term results. We use synthetic based chemicals that are low in toxicity We only use the safest brand of chemicals Our strategic and effective methods of applying any form of chemical ensure minimal impact to your living environment, and maximum effect to control harmful pests. We don t skimp on product quality e.g. Rodent Station or Termite Monitoring Systems. We have many years of trialling and testing which products work, and using these high quality products means we can guarantee results first time round. We understand the importance of identifying pest and species types, and how this impacts treatment recommendations. Each individual pest has different behaviours. We understand pest behaviour and are able to identify the many different pest types, as well as species, within a single pest category i.e. Cockroach types, Termites types etc. This is particularly important as it impacts treatment recommendations and service delivery. Our reputation means we truly are invested in long term results for you. 4 5

4 Building Safety & Protection For Homes and Businesses Family Protection Ensure The Wellbeing Of Your Family & Pets For further information on Termite Services we would be pleased to book you in for a free no obligation personal phone consultation with one of our qualified Specialist Termite Technicians. Visual Termite Inspections & Pre-Purchase Inspections This fundamental service is a first point of call for any prospective or existing property owner. Learn more about the condition of your property with our thorough and extensive Inspection Services. Our Technicians will use their extensive experience and knowledge to determine if your property has active Termites or inactive Termite evidence. A comprehensive Visual Termite Inspection provides the foundation for accurate assessment of any Invasive Inspections and Property Management recommendations or Programs that may be required. Our service on average takes around 2 hours for a standard sized property and provides you with: An in-depth review of accessible property areas including property interior, roof cavity, walls, subfloor, and exterior areas surrounding the property such as fences, trees, gardens, garages and other outbuildings. Full written report of property assessment Recommendations for property management If you believe you have Termites on your property it is critical you undertake a Visual Termite Inspection as soon as possible. Invasive Termite Inspections Generally an Invasive Termite Inspection will be required if your Visual Termite Inspection identifies areas that require further investigation. Generally we will always conduct a Visual Termite Inspection before undertaking any Invasive Inspection activity. We will advise you on the day of your service and in your report if any Invasive Inspection is required. If your property has previously had Termite activity or damage it is sometimes relevant, or you may request us, to initially conduct a Combined Termite Inspection which includes undertaking a range of both Visual & Invasive Termite Inspection activities during your service. We will be able to discuss this with you at the time of your booking. Termite Eradication Advanced Basics guarantees Termite Eradication when you contract our services. Termite Eradication will always be conducted following at a minimum a full Visual Termite Inspection of your property. This Inspection allows our Technicians to confirm active Termites, including all important species identification and the extent of any damage. This information will help us determine nest locations, number of colonies and other vital information to determine treatment processes. For example Subterranean Termites will attack a building from the ground below. They may be coming from a nest in a tree or stump up to 100 metres away or further. Species identification will determine the right treatment type, and if these steps are not correctly undertaken your risk of eradication failure or re-infestation is increased. Termite Property Management Programs For a long term solution Advanced Basics strongly recommends a Termite Management Program as the best protection for your property to control risks and minimise possible Termite damage. A Termite Management Program involves a tailored program specific to your property needs and includes: Property Assessment Property Recommendations such as property/landscape changes and debris removal Termite Management Systems & Treatment, which can include: - Regular Visual Termite Inspections at 3 or 6 monthly intervals - Baiting and Monitoring Systems - Physical Barriers Ongoing property servicing and maintenance Timber Replacement Warranties Advanced Basics can issue Timber Replacement Warranties to any property, subject to the property meeting the criteria of the Warranty Programs. For further information one of our Technicians would be pleased to speak with you further about your needs. We all want to ensure the wellbeing of our loved ones such as our family and & pets. Therefore it is important to understand what pests exist and how you can manage them. Standard Pests Seasonal Pests Specialist Pests Cockroaches Ants Spiders Silverfish Everyday pests Occur year round Can impact any property Moths Carpet Beetles Rodents Bees Pests occur mainly during specific seasons Can impact any property Possums Bird Lice Bed Bugs Wasps Fleas Occur year round Will impact properties that present with specific factors associated with pests preferred living environment Individual Pest Service An Integrated Pest Management Service is delivered to manage any of your Standard, Seasonal or Specialist Pest needs. Standard Pest Package This cost effective solution provides an Integrated Pest Management Service covering all Standard Pests in the one service. You are also eligible to take up selected Termite Services at a reduced prices. Year Round Protection Package This year round saver includes delivery of our Standard Pest Package, followed by a further 3 callouts per year to treat for any Standard Pest issue during the 12 month period. You are also eligible to take up selected Termite Services at a reduced prices. This package is designed to provide you peace of mind - all year round. Workplace Safety Supporting Best Practice Occupational Health & Safety (OH&S) Managing your workplace for pests is managing the basics - making it clean, healthy & safe for you, your colleagues, clients, or anyone that visits your workplace. Whether you work in a home office, office complex, restaurant, factory or somewhere else managing your workplace for pests is an important part of ensuring the safety and wellbeing of any person that enters your property. It is also a risk management and cost saving initiative. A pest problem left unmanaged can cost big dollars. A well managed and maintained pest program will help your organisation avoid negative results such as: Structural damages to properties damage from pests like Termites can result in significant costs for Termite eradication, builders, painters, carpet/flooring, business stock replacement and more. Health risks - anyone who works at or visits your property being exposed to pests that carry diseases such as Cockroaches & Rodents. Damage to stored food and property resources any food stored may be compromised, and pests such as Rodents and Termites can eat electrical cords. Lost clients/visitors coming across a creepy crawly anywhere on your property will not entice a return visit. Poor business reputation if visitors/staff/clients are unhappy your reputation may suffer significant damage. Loss of license to operate your organisation has a care of duty to ensure it adheres to food, health & safety regulations, which is imperative if you are responsible for provision of food, caring for people, or the safety of any building structures. 6 7

5 We Recognise Your Contribution To Health & Safety And We Reward You For It! Advanced Basics recognises and rewards individual & group efforts to make suburbs and Communities healthier & safer. Ask Us Today About How You Can Benefit Freecall Student Discounts Senior Discounts Neighbour Discounts Referral Rewards Loyalty Rewards All Strata Services Tuggerah Advanced Basics deliver reliable quality solutions on time & they help us solve our clients problems Termite & Pest Management Experts Servicing all of the Central Coast, Newcastle & Sydney Terrigal: (02) Lake Haven: (02) Newcastle: (02) Belmont: (02) Sydney:

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