1 SYSTEM MANUAL Pag. 1/13 TABLE OF CONTENTS Nr. cap. Chapter name Content and revision of QMSM Identification data Short history 1 Purpose and field of application 2 Reference documents 3 Terms and abbreviations 4 Quality Management System 4.1 General requirements 4.2 Requirements referring to documentation Structure of QMS documents Control of QMSM Control of documents Control of entries 5 Responsibility of Management 5.1 Management s commitment 5.2 Orientation towards customer 5.3 Quality policy 5.4 Planning Quality objectives QMS planning 5.5 Responsibility, authority and communication Responsibility and authority Representative of management Internal and external communication 5.6. Analysis conducted by management 6 Resource Management 6.1 Resource assurance 6.2 Human resources Competence, awareness and Training 6.3 Infrastructure 6.4 Work environment 7 Performance of service 7.1 Planning of performance of service 7.2 Processes referring to the relationship with the customer Determination of requirements regarding the product and the analysis of requirements regarding the service Communication with the customer 7.3. Design and development 7.4 Supply Service provision control Service provision validation Identification and tracability Preservation of product 7.6 Control of measuring and monitoring equipment
2 SYSTEM MANUAL Pag. 2/13 8 Management of measurement, analysis and improvement processes 8.1 Generalities 8.2 Monitoring and measurement Evaluation of customer satisfaction Internal audits Measurement and monitoring of processes Measurement and monitoring of products/services 8.3 Control of non-compliances 8.4 Data analysis 8.5 Improvement Ongoing improvement of QMS Corrective and preventative actions 9 Annexes Annex 1- Map of QMS processes Annex 2- Organization chart Annex 3- List of system and process procedures Annex 4- Rector s Declaration regarding the quality policy (Quality Assurance Policies and Strategies)
3 SYSTEM MANUAL Pag. 3/13 IDENTIFICATION DATA: Denomination : University of Art and Design Cluj-Napoca Address : PiaŃa Unirii nr. 31, Cluj - Napoca 1. PURPOSE AND FIELD OF APPLICATION PURPOSE: By QMSM, it demonstrates that: The QMS implemented in accordance with the requirements of standard SR EN ISO 9001:2008 is documented, maintained and continuously improved; Assures the compliance with the QMS policy; Consequently provides services which meet the requirements regarding quality, customers requirements and the requirements of regulations in force; Aims to increase the satisfaction of customers through ongoing improvement processes and through the assurance of compliance with the customer s requirements and with the requirements of regulations in force. FIELD OF APPLICATION: In the QMS of the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA are included processes related to services provision activities: - higher education activities for BA, MA and Ph.D study cycles in the field of visual arts. - teaching staff training and perfection activities - scientific research activities - life-long training activities in the field of Visual Arts QMSM is used for: Internal purposes for the information and training of the staff; External purposes in order to be disseminated to certification bodies, customers and the other interested parties. 2. REFERENCE DOCUMENTS SR EN ISO 9001:2008- Quality Management Systems. Requirements and other adjacent standards. Laws, regulations, normative acts, standards specific to the field according to the List of documents in force. 3. TERMINOLOGY For the implementation of QMS the terms and definitions from standards SR EN ISO 9000:2006 shall apply. Apart from the terms recommended by the reference documentation, this Quality Manual adopts specific definitions for the product and customer, by the adaptation of the fundamental concepts from quality management to higher education system: The product of the university is given by UNIVERSITY COMPETENCES assimilated by the students following the educational process, carried out according to the curricula and the sheets of specializations and disciplines. The Customer of the university is the SOCIETY, represented by central governmental institutions or the local administration institutions, companies, institutions specialized in the management of the form of work and last of all the taxpayers. The students are bearers of the customer s requirements, but also of the product of the university: they have their own expectations regarding professional training, and as participants in the educational process they acquire knowledge and skills which form the professional competences.
4 SYSTEM MANUAL Pag. 4/13 The students are partners of the university who act together for the realization of the end product professional competence certified by degree diploma. In this context they participate in all the activities regarding the ongoing improvement of process quality, for the meeting of the society s requirements. 4. QUALITY MANAGEMENT SYSTEM GENERALITIES QMS from the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA is established, documented, implemented, maintained and continuously improved in compliance with the requirements of standard SR EN ISO 9001:2008. In the QMS of the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA: All the processes necessary for the functioning of QMS were identified, Annex 1 QMS map. As it results from the map, the processes included in QMS are structured by 4 categories: management processes - PM principal processes - PP auxiliary processes - PA measurement, analysis and improvement processes - PI through the QMS procedures was established the succession and interaction between the processes included in QMS. Thus, in each system procedure, elaborated by process description, are stated: exits from upstream processes which are entries in the process described by the procedure exits from the process described by the procedure, which are entries in the downstream processes through QMS documents necessary criteria and methods were established to make sure that the deployment and control of processes are effective the necessary resources are assured to support the deployment and monitoring of processes for the ongoing improvement of QMS: P-D-C-A cycle was established for QMS, thus correlated to the structuring of processes included in QMS, the 4 categories of processes fit into the stages of Planning-Deployment- Checking-Improvement (PDCA comes from the initials in English of Plan-Do-Check-Act) Management processes - PM Planning P Principal processes - PP Auxiliary processes - PA Deployment D Measurement, analysis and improvement processes - PI Checking improvement and C, A Specific quality objectives were established according to the University Charta s P-D-C-A cycle was established for each process included in QMS, thus, the stages Planning- Deployment-Checking-Improvement result from the process description All the processes are monitored, measured and analysed The necessary actions are implemented in order to achieve the objectives established and the continuous improvement of processes CONTROL OF EXTERNAL PROCESSES In the QMS of the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA all the external processes were identified, respectively the processes which are carried out by third party companies which imply the provision of a service and which can influence the compliance of provision of the service with the specified
5 SYSTEM MANUAL Pag. 5/13 requirements. In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the control methodology of such processes was established. The entries relating to the process of control of external processes are maintained in accordance with the documented procedures. The process of control of external processes identified in QMS and the responsibilities relating to this process are regulated by a documented procedure:pp 06 Acquisitions 4.2. REQUIREMENTS REFERRING TO DOCUMENTATION STRUCTURE OF QMS DOCUMENTS In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the documents included in QMS are: QMS-specific documents: Quality Management System Manual - QMSM System procedures - PS, Annex 3 Process procedures - PP, Annex 3 QMS map, Annex 1 Rector s Declaration regarding the quality policy (Quality Assurance Policies and Strategies), Annex 4 Decisions of the University Senate Organizational documents: QMS Organization Chart, Annex 2 Job descriptions - FP Technical documents: Work procedures - PL Work instructions - IL Regulation policies ROF/RI/R Study Guidelines GS External documents: Technical support documentations (specialized books, products catalogues, leaflets, specialized magazines, etc.) Regulations (standards, normative acts, laws, ordinances, decisions, departmental norms, etc.) Entries of QMS required by standard SR EN ISO 9001: QUALITY MANAGEMENT SYSTEM MANUAL QMSM is a managerial document which: Defines the quality policy Rector s Declaration regarding the quality policy (quality assurance policies and strategies). Presents the organization of QMS and the authority and responsibility of the positions involved in the implementation, maintenance and continuous improvement of QMS Describes the QMS and presents the field of application of QMS Presents all the processes included in QMS and the interaction between them Describes the practices and methods used for continous assurance of the specified quality for products, correlated with the documented procedures included in QMS CONTROL OF DOCUMENTS In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the process of control of all QMS documents was established.
6 SYSTEM MANUAL Pag. 6/13 Description of control process of QMS documents: Establishment of documents Planning -Coding of documents -Elaboration of documents -Approval of documents -Dissemination of documents -Recording of documents -Use of documents -Archiving of documents Deployment -Revision and modification of documents documentelor Checking and improvement The entries relating to the process of control of documents are maintained in accordance with documented procedures. The process of control of QMS documents, as well as the responsibilities relating to this process are regulated by the following documented procedures: PS 01 Control of documents PP 01 - Elaboration of documents CONTROL OF ENTRIES In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA was established the process of control of all QMS entries, standard forms, registers, minutes, reports, analyses. The entries relating to the process of control of entries are maintained in accordance with documented procedures. The process of control of QMS entries as well as the responsibilities related to this process are regulated by a documented procedure: PS 02 Control of entries 5. RESPONSIBILITY OF MANAGEMENT 5.1. MANAGEMENT S COMMITMENT The Management from the highest level of the UNIVERSITY OF ART AND DESIGN CLUJ- NAPOCA is involved in the implementation, maintenance and continuous improvement of the QMS by: Communication within the organization of the importance of the requirements of customers and of other interested parties as well as the legal requirements and other applicable regulations; Establishment and communication of the Policy Rector s Declaration regarding the quality policy (quality assurance policies and strategies) and the general quality objectives; Involvement in the establishment of specific quality objectives and the follow-up of their achievement; Management of analyses carried out by the management for the purpose of the analysis of processes and the effectiveness of QMS; Assurance of the necessary resources for the accomplishment of the objectives established; Establishment of continuous improvement measures of processes and of QMS ORIENTATION TOWARDS THE CUSTOMER Top Management is permanently preoccupied with the meeting of requirements of customers by the identification of customer s requirements, control of the principal process to make sure that the customer s requirements are met. Customer s satisfaction is permanently monitored within the measurement processes.
7 SYSTEM MANUAL Pag. 7/ QUALITY POLICY By issuing the QMS policy Rector s Declaration regarding the quality policy (quality assurance policies and strategies), the management of the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA established the guidelines for quality management. Rector s Declaration regarding the quality policy (Quality Assurance Policies and Strategies) is presented in annex 4. In the establishment of QMS policy - Rector s Declaration regarding the quality policy (Quality Assurance Policies and Strategies), the management of the UNIVERSITY OF ART AND DESIGN CLUJ- NAPOCA has made sure that this policy is: Appropriate to the purpose of the organization; Includes a commitment for the satisfaction of the requirements of customers and of other interested parties as well as for the continuous improvement of QMS; Includes a commitment of compliance with the legislation in force ; Assures the framework for the establishment of the general objectives and specific objectives of quality. The QMS policy - Rector s Declaration regarding the quality policy (Quality Assurance Policies and Strategies) is signed by the Rector, who takes the responsibility for the accomplishment of all the objectives. The QMS policy - Rector s Declaration regarding the quality policy (Quality Assurance Policies and Strategies) is communicated to all the employees and is regularly analysed as far as the adequacy degree is concerned. All the employees are trained regarding the content of QMS policy in order to know and understand the commitment of the management and the objectives declared by the policy. Management s representative has the responsibility and the authority of checking the knowledge, the implementation and maintenance of the policy in the field of quality at all the levels that exist in the university. For achieving its objectives regarding quality the UNIVERSITY OF ART AND DESIGN CLUJ- NAPOCA maintains a quality management system in accordance with the requirements of standard SR EN ISO 9001: PLANNING QUALITY OBJECTIVES In the UNIVERSITY OF ART AND DESIGN CLUJ NAPOCA quality objectives were established at all the relevant levels of the organization. The general quality objectives are comprised in the Rector s Declaration regarding the quality policy (Quality Assurance Policies and Strategies). The specific quality objectives are comprised in the University Charta. In the establishment of specific quality objectives it is considered that they: are correlated with the general objectives from the Rector s Declaration regarding the quality policy (Quality Assurance Policies and Strategies); are achievable and measurable; take into account relevant acknowledgements of the analyses done by the management ; assure the continuous improvement of the QMS; The entries relating to the process of establishment of the quality objectives are maintained in accordance with documented procedures. The process of establishment of quality objectives and the responsibilities related to this process are regulated by a documented procedure: PP 02 Establishment and Monitoring of Quality Objectives PLANNING OF QUALITY MANAGEMENT SYSTEM The planning of the quality management system takes into consideration the way in which are fulfilled the policy and the objectives in the field of quality, if the necessary resources are allotted, if the identification,
8 SYSTEM MANUAL Pag. 8/13 definition and realization of processes is assured for the accomplishment of objectives, if the system integrity is maintained when changes take place, if the necessary documentation is elaborated. For the purpose of meeting the specified conditions we take into consideration the following activities: planning of specific quality objectives; scheduling and performance of internal audits; scheduling of trainings; planning of analyses done by the management; identification and assurance of necessary processes, resources and competences for the realization of the quality required; elaboration of documented procedures compatible with the services performance process; conduct of adequate analyses and inspections in different stages of realization of provision of the service; establishment of the criteria of acceptance of a certain service; maintenance of entries by which objective proofs are brought on the method of realization of the quality required RESPONSIBILITY, AUTHORITY AND COMMUNICATION RESPONSIBILITY AND AUTHORITY The QMS Organization chart from the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA is presented in Annex 2. The management structures are established according to the National Education Law no.1 of January 2011 and are widely presented in the Charta of the University of Art and Design Cluj Napoca. REPRESENTATIVE OF MANAGEMENT WITH QMS-RMC: The authority and responsibility for coordination regarding the implementation, maintenance and improvement of QMS are delegated to the representative of quality management who has responsibility and authority for: - making sure that all the processes necessary for the functioning of QMS are identified; - making sure that the QMS requirements are established, implemented, maintained and continuously improved; - reporting the performance of QMS and the opportunities of improvement of QMS; - assuring that the following principles are promoted within the organization: - staff awareness regarding the satisfaction of customer s requirements; - continuous improvement of QMS; - implementation of QMS policies; - application of QMS procedures; - achievement of general and specific quality objectives; - coordination and analysis of processes carried out in the subordinate departments; - participates in the analyses conducted by the management for the analysis of the performance of processes included in QMS and for the establishment of opportunities of improvement of these processes. In FP and in QMS procedures, the responsibilities of management are stated. PERSONS RESPONSIBLE FOR ACTIVITY: In each department included in QMS a QMS responsible is appointed in the person of department director (activity responsible), who has the authority and responsibility for the implementation, maintenance and improvement of QMS and for assuring the interface between the department and the Representative of management with QMS. For all the processes included in the Map of processes were established the process managers to whom was delegated the responsibility and the authority of assuring the process management (establishment of specific objectives, establishment of process deployment rules, process monitoring and measurement). THE STAFF: The staff of the University of Art and Design Cluj-Napoca is responsible for:
9 SYSTEM MANUAL Pag. 9/13 - implementation of QMS policies; - application of QMS procedures, of technical and organizational documents relating to the activity they carry out; - participates in the achievement of specific quality objectives for the realization of the general objectives established by QMS policies INTERNAL/EXTERNAL COMMUNICATION In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA was established the methodology of communication in QMS, which implies: internal communication between hierarchical levels and positions of the organization; external communication with the interested parties. The Rector of the University bears responsibility for the creation of an adequate internal communication system. The internal communication is regulated by the specific Communication instruction, code IL -01. The entries relating to the internal and external communication process are maintained in accordance with documented procedures - PS,PP,PL,IL ANALYSIS CONDUCTED BY MANAGEMENT The management of the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA analyses at planned intervals the QMS in the senate meetings, to make sure that it continues to be corresponding, appropriate and effective. This analysis includes the evaluation of opportunities of continuous improvement or amendment, if applicable of QMS, including the policy and general and specific objectives. The entries relating to the process of conduct of analyses by the management are maintained in accordance with documented procedures. The process of conduct of analyses by the management, and the responsibilities relating to this process are regulated by a documented procedure: PP 03 Analysis conducted by the management 6. RESOURCE MANAGEMENT 6.1 RESOURCE ASSURANCE The management of the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA assures the necessary resources for: - implementation, maintenance and continuous improvement of QMS; - increase of customers satisfaction by the fulfilment of their requirements; The necessary resources include: - human resources (teaching staff, technical staff, auxiliary staff and TESA staff); - infrastructure; - work environment. The resources necessary for carrying out, measurement, monitoring and improvement of processes included in QMS are stated in University Charta and the Investments Program. 6.2 HUMAN RESOURCES The staff who carries out activities included in QMS is competent from the point of view of: Studies, trainings, skills, adequate experience COMPETENCE, AWARENESS AND TRAINING In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the following were established: methodology of training the staff at hiring; methodology of training so that the staff involved in the carrying out of all the processes included in QMS has the necessary competence for carrying out these activities (teaching staff are permanently trained by the research activity). The defence of the Ph.D degree conditions the promotion to higher teaching ranks. The mínimum conditions of promotion are adopted in accordance with the regulations in force, for each teaching rank. The teaching staff is trained at individual level, according to the norm from the Job Title List and through the participation in courses, conferences, symposiums organized by other institutions.
10 SYSTEM MANUAL Pag. 10/13 Means of increasing the staff awareness regarding the responsibility and involvement in the observance of QMS requirements. The entries relating to the staff training, awareness and competence process are maintained in accordance with the documented procedures. The staff training, awareness and competence process and the responsibilities for this process are regulated by a documented procedure:pp 04 Training, awareness, competence 6.3 INFRASTRUCTURE The management of the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA is permanently preoccupied to make available and maintain the necessary infrastructure for carrying out the processes included in QMS, respectively: buildings, working spaces (course halls, laboratories, library, spaces for offices and associated utilities); equipment necessary for carrying out processes (including hardware and software); services necessary for carrying out processes (support services such as those carried out by the university library, the supply service, maintenance services, services with student problems-student facilities). 7. SERVICE PROVISION 7.1. PLANNING OF SERVICE PROVISION In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the processes necessary for the provision of services are planned, as they result from: system procedures and process procedures; PL/IL/GS/Regulation Policies; Specialty documentation. The stages of planning of development of educational programs include : - establishment of requirements regarding professional competences, - establishment of necessary resources, feasibility study, - planning of university specialization, - conclusion of agreement with the tutelar ministry, - deployment of teaching process, - promotion and graduation. The entries which provide evidence that the necessary processes for the realization of service provision meet the specified requirements are maintained in accordance with the system procedures and the process procedures PROCESSES REGARDING THE RELATIONSHIP WITH THE CUSTOMER DETERMINATION/ANALYSIS OF SERVICE-RELATED REQUIREMENTS In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the process of identification and analysis of customers requirements was established in view of their satisfaction. The educational, perfection and life-long education services are provided in unmaterial form, are not storable, are consumed during delivery: - Provide opportunities for the student of studying existing knowledge and of practising this knowledge; - Assure administrative support to this system, help to assure a high degree of training; - generic requirements of independent customer can include (are are not limited to) the following: - provision in conditions of safety, facilities in conditions of tax; - assurance of the method of communication between individuals and corresponding procedures; - assurance corresponding to the activities carried aut by the qualified staff. The general and specific requirements of educational programs are stated in: - reference documentation of this Manual. - List of quality indicators, elaborated by the tutelar ministry.
11 SYSTEM MANUAL Pag. 11/13 - White Book of Education and Training, European Community, Brussels, Common Declaration of Ministers of Education in Europe, Bologna, The Offer of specializations of the university is presented in Applicant s Guidelines/Admission Guidelines. The conclusion of the schooling agreement with the tutelar ministry takes place only following the analysis of requirements regarding the educational programs proposed for deployment. The educational process of the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA is sized compared to the annual schooling number, established by the tutelar ministry and approved by Government Decision and with the demand of places with payment in this respect. In relation to these, in UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA we guarantee the existence of internal resources necessary, authorizations/accreditations and the compliance with the minimum authorization/accreditation standards. The quality indicators are stated by the tutelar ministry. The entries related to the process of identification and analysis of requirements of customers are maintained in accordance with documented procedures. The process of identification and analysis of requirements of customers and the responsibilities related to this process are regulated by a documented procedure:pp 05 Identification and analysis of requirements of customers COMMUNICATION WITH THE CUSTOMER The process of communication with the customer takes into consideration the method in which is assured an adequate communication regarding the information regarding: - service; - determination of service-related requirements; - analysis of service-related requirements; - feedback from the customer ACQUISITIONS This chapter presents the stages necessary to be carried out for the realization of the acquisition process for the supply of all the departments of the university depending on necessities SERVICE PROVISION In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA was established the methodology of identification, planning and control of service provision processes (teaching activities courses, seminars, works in creation workshops, projects, etc.), so that they are carried out in controlled conditions in order to obtain constant quality services in accordance with the specified requirements of the customers. This section describes the competences and activities which must be carried out to meet the requirements formulated in view of admission of students to courses and examinations. At the same time, in this section the criteria of selection of tenured staff of discipline is established. As subchapters we can find: CONTROL OF SERVICE PROVISION VALIDATION OF PROCESSES IDENTIFICATION AND TRACEABILITY CUSTOMER PROPERTY PRESERVATION OF PRODUCT 7.6. CONTROL OF MEASUREMENT AND MONITORING EQUIPMENT 8. MEASUREMENT, ANALYSIS AND IMPROVEMENT In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the necessary processes for measurement, analysis and improvement were identified, planned and implemented. CUSTOMER SATISFACTION
12 SYSTEM MANUAL Pag. 12/13 In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the methodology of evaluation of satisfaction of customers/students was established as one of the methods of measuring the QMS performance. The graduate is the bearer of the product of university (knowledge/capabilities/competences) who, by activating in society, applies with a certain efficiency the volume of knowledge acquired during the studies offered by the university. The measure of customer s satisfaction is given by an assembly of indicators which characterizes the degree of competence, perfection, spirit of initiative and involvement, creativity, team spirit/communication spirit and social responsibility acquired by the graduate after hire. The entries relating to the process of evaluation of the satisfaction of students are maintained in accordance with documented procedures. The process of evaluation of satisfaction of students and the responsibilities related to this process are regulated by documented procedures: PP 08- Evaluation of students satisfaction INTERNAL AUDITS In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the methodology of conduct of internal audits of QMS was established to determine whether: QMS is compliant with the requirements of standard SR EN ISO 9001:2008; QMS is implemented, maintained effective and continuously improved; In QMS the legal provisions and regulations in force are observed. The entries relating to the process of conducting internal audits are maintained in accordance with the documented procedures. The process of conducting internal audits of QMS and the responsibilities related to this process are regulated by a documented procedure : PS 03 - Internal Audits MONITORING AND MEASUREMENT OF PROCESSES In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA the process of measurement and monitoring of processes included in QMS was established in order to evaluate: The effectiveness of QMS; Compliance with the general and specific quality objectives; Compliance of processes with the regulations and the legislation in force. The entries relating to the process of measurement and monitoring of processes included in QMS are maintained in accordance with documented procedures CONTROL OF NON-COMPLIANT PRODUCT/SERVICE In the UNIVERSITY OF ART AND DESIGN DIN CLUJ-NAPOCA were established the processes of identification, analysis and treatment of non-compliances, respectively the non-compliant product is the assembly of information, knowledge, capacities whose level does not correspond to the requirements of admission/promotion/graduation. The causes of obtaining non-compliant products (insufficient competences) in the teaching process are several. Among them we mention: the admission to university of students with a low level of knowledge or students who do not succeed in adjusting and integrating themselves in the university training system, a defective professional communication between the student and the teaching staff, the elaboration of curricula and analytical curricula that do not correspond to the requirements of the workforce market. The identification of the non-compliant product which can appear in the process of selection and trening of students is accomplished during the processes monitoring stages which are: Control done at admission; Control done during the carrying out of the teaching process (semestrial/annual evaluations of students, evaluation of specializations and disciplines, analysis of curricula, teaching materials, audits); Final control of teaching activity (evaluation of students at completion of studies bachelor s degree/graduation examination, process of accreditation of specializations, external audits); Control done by the customer, which materializes by the non-compliances detected by economic agents at the integration of graduates on the workforce market.
13 SYSTEM MANUAL Pag. 13/13 The entries related to the processes of control of non-compliances are maintained in accordance with documented procedures. The processes of control of non-compliances, as well as the responsibilities related to these processes are regulated by the following documented procedures: PS 04 - Control of non-compliant product/service/corrective and preventative actions 8.4. DATA ANALYSIS In the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA was established the process of identification, collection and statistic analysis of data resulted from the activities of measurement and monitoring of products and processes included in QMS in order to: Demonstrate the adequacy and effectiveness of QMS; Initiate corrective/preventative actions for the continuous improvement of the effectiveness of QMS IMPROVEMENT THE UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA is permanently preoccupied with the continuous improvement of QMS by: The establishment and application of the quality policy The establishment and achievement of the general and specific quality objectives The conduct of internal audits Data analysis Analyses conducted by management The initiation of corrective and preventative actions For the purposes of continuous improvement of QMS, in the UNIVERSITY OF ART AND DESIGN CLUJ-NAPOCA was established the process of initiation and application of: Corrective actions in view of elimination of causes which generated the appearance of noncompliances, in order to prevent their occurrence again; Preventative actions - in view of elimination of causes which can generate the appearance of noncompliances, in order to prevent their occurrence.
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