qualityaustria Summer Academy 2015 for Quality Management and Auditing

Transcription

1 for Quality Management and Auditing English training courses inclusive examinations for Quality Management Representative Quality Systems Manager , examination Lead , examination Accredited by BMWFW, Austria

2 Akkreditiert seit Die Quality Austria ist Mitglied der EOQ European Organization for Quality. Mitglied der IPC International Personnel Certifi cation Association sowie nationale Partnerorganisation der EFQM European Foundation for Quality Management. Die aktuelle Gültigkeit des Zertifi kates ist ausschließlich im Internet unter dokumentiert. issued according to the criteria of the EN ISO/IEC Max Mustermann geboren am in Vienna hat die Prüfung nach den Richtlinien der Quality Austria, die den Anforderungen der Wirtschaft entsprechen, vom bis in Linz bestanden. Das Zertifikat wurde entsprechend den Bestimmungen der qualityaustria Zertifizierungsprogramme RE_27_06_006, Ausgabe 2014/02 (Qualität), RE_27_06_012, Ausgabe 2014/02 (Umwelt) sowie RE_27_06_028, Ausgabe 2014/02 (Sicherheit) ausgestellt. Linz, Zertifikat Nr.: ISM/14/0010/Z Gültig bis Zertzifizierungsstelle Unterschrift aus Sicherheitsgründen entfernt Konrad Scheiber Success with quality Certificates CERTIFICATE Manager Integrierter Systeme Dok. Nr. FO_24_030 qualityaustria certificate Certificate of European Organization for Quality Further information For further information about the validity of certificate as well as the criteria of extension please contact Mrs. Barbara Stöhrmann, Project and Programme Management International Trainings, under Structure of the course series IMS QMS IMSA QBP 1) IMOE QME QMA QMAL 1) For the Quality Systems Manager qualification the Quality Manager Representative exam is not required. Quality Management Representative IMS QMS IMSA QBP Integrated Management Systems Requirements Quality Management Systems Integrated Management Systems Methods and Tools Quality Manager Representative (optional) Quality Systems Manager IMOE QME QMP Integrated Management Systems Strategy and Organisational Development Statistical Methods for Decision Making Quality Systems Manager QMA QMAP Lead QMAL QMALP Lead Lead 2

3 Quality Management Representative 6 day training course, partly self-study/e-learning and preparation of exercises and 1 day examination System documentation Process management Norms, standards and their application Moderation and presentation Group work Risk management Legal framework Quality Management Systems (QMS) ISO 9000 family Requirements of ISO 9001 Quality related costs Expertise (case studies and solutions) Group work Target groups Managers and junior managers who have to evaluate, assess and improve quality management systems regardless of an organisation s structure and size. Job profile Quality Management Representative Quality Management Representatives have the ability to implement quality management systems based on requirements of ISO 9000 series and to act as management representative in SMEs or departments of larger organisations, responsible for the quality management system. They are able to perform internal audits in an organisation. They understand the importance of integration with other management systems, such as environmental or occupational health and safety. Due to their comprehensive knowledge of quality management tools, Quality Management Representatives are competent points of contact and problem solvers. They promote teamwork and moderate working groups. Course Dates: 6 th of July till 11 th of July 2015 Teaching time: from 08:30 to 19:00 Saturday from 09:00 to 15:00, Sunday free Note: Parts of the training content will be made available to you for self-study/e-learning via Moodle. Exercises have to be prepared by the participants. During the course, there will be reserved time for repetition and additional exercises about this content. Price: 1 4,300 (excl. of 20% VAT) Course content: The course content consists of the following modules: Integrated Management Systems Requirements (IMS) Fundamentals and integration of management systems Integrated Management Systems Methods and Tools (IMSA) Methods, techniques and tools FMEA Poka Yoke 5S Audits Group work optional; for the Quality Systems Manager qualification the Quality Manager Representative exam is not required Please note that you have to register for the examination separately. Date: 13 th of July 2015 Price: (excl. of 20% VAT) Procedure: The written examination consists of multiplechoice questions and takes 30 minutes. The oral examination consists of an interview focused on the gained expertise and takes 10 minutes per candidate. Prerequisites: Two years of practical professional experience, one of these in quality assurance or quality management. Qualification in the courses Integrated Management Systems - Requirements (IMS), Quality Management Systems (QMS), Integrated Management Systems - Methods and Tools (IMSA). Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality Management Representative. Additionally, the EOQ Quality Management Representative certificate can be issued on request for 65 (excl. of 20% VAT). 3

4 Quality Systems Manager 11 day training course, partly self-study/e-learning and preparation of exercises and 1 day examination Integrated Management Systems Strategy and Organisational Development (IMOE) Organisational development, management models Corporate culture and awareness-raising Motivation Tools for development of a business strategy Change management, leadership Excellence and corporate quality Statistical Methods for Decision Making (QME) Testing and measuring Quality planning, test planning Probability models and distributions Error bands and confidence intervals Statistical process control Process capability Capability of measuring equipment Sampling systems Target groups Managers and junior managers who have to evaluate, assess and improve quality management systems regardless of an organisation s structure and size. Job profile Quality Systems Manager Quality Systems Managers are very familiar with ISO 9000 ff, and are in the position to efficiently plan, construct and further develop quality management systems in organizations of every type and size. Extensive methodological and statistical skills qualify Quality Systems Managers to continuously develop and improve quality management systems. They know how to integrate other management systems, e.g., environmental or occupational health and safety and to actively participate in organizational development. Their high degree of process and business proficiency contributes substantially to value creation in organizations. They operate at the interface between executive management and other corporate areas, and know how to lead and motivate interdisciplinary quality teams. Course Dates: 6 th of July till 17 th of July 2015 Teaching time: from 08:30 to 19:00 Saturday from 09:00 to 15:00, Sunday free Note: Quality Management Representative course has to be done first. Parts of the training content will be made available to you for self-study/e-learning via Moodle. Exercises have to be prepared by the participants. During the course, there will be reserved time for repetition and additional exercises about this content. Price: 1 7,040 (excl. of 20% VAT) If the whole course series Quality Management Representative and Quality Systems Manager is booked, the price will be 6,688 due the competence certificate bonus. Course content: The course content consists of the content of Quality Management Representative plus following modules: Please note that you have to register for the examination separately. Date: 18 th of July 2015 Price: 1 1,250 (excl. of 20% VAT) If the whole course series Quality Management Representative and Quality Systems Manager is booked, the price will be 1, due the competence certificate bonus. Procedure: The written examination consists of multiplechoice questions and takes 60 minutes. The oral examination consists of a group moderation (solving a case study), which takes 90 minutes and a concluding presentation, which takes 8-12 minutes per candidate. Prerequisites: 4 years of practical professional experience with two of these in quality assurance or in quality management. Qualification in the courses Integrated Management Systems Requirements (IMS), Quality Management Systems (QMS), Integrated Management Systems Methods and Tools (IMSA), Integrated Management Systems Strategy and Organisational Development (IMOE), Statistical Methods for Decision Making (QME). Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality Systems Manager. Additionally the EOQ Quality Systems Manager certificate can be issued on request for 65 (excl. of 20% VAT). Upgrade Upgrade Quality Systems Manager Course (prerequisite valid qualityaustria certificate Quality Management Representative) Dates: 13 th till 17 th of July 2015 Price: 1 2,740 (excl. of 20% VAT) 4

5 4 day training course and 1 day examination Please note that you have to register for the examination separately. Date: 25 th of July 2014 Price: (excl. of 20% VAT) Procedure: The written examination consists of 20 multiple-choice questions and takes 30 minutes. The oral examination consists of a simulated audit situation and an interview (3 technical questions). Target groups Senior and junior manager who aim to evaluate, assess and improve management systems regardless of the type, structure or size of the organisation. Job profile By auditing the quality, environmental and occupational health and safety management systems the organisation gains a comprehensive view of the effectiveness of its system and deduces potentials for the further development. Therefore audits are an important learning platform for the organisation. The success of an audit depends on the competence of the. This competence includes the understanding for the management system and the accordant audit methods, mainly the ability to communicate, analysis and synthesis, to recognize deeper interactions in complex systems. With the comprehensive skills specified in the qualityaustria certification programme, the s are able to make audits and reduce the recommendations of the ISO to practice in the different assignments of audit tasks (Internal Audits, Supplier Audits, System or Process Audits etc.). Prerequisites: Qualification in accordance with the course ; Valid qualityaustria certificate Quality Management Representative or Systems Manager (for more details see Written proof of 4 years of practical professional experience in a specialists or technical position, which includes problem solving, decision making and communication with other managers or stakeholders as well as organisation of a working group in operational processes; Implementation of audit activities, which means performance of at least 4 complete system or process audits of 20 days in total (minimum 16 days on site) within the last 3 years before certification Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Quality. Additionally the EOQ Quality certificate can be issued on request for 65 (excl. of 20% VAT). If the proof of practical experience is missing, the respective certificate will be issued with the corresponding in waiting status. Course Dates: 20 th of July till 23 rd of July 2015 Teaching time: from 09:00 to 17:00 Price: 1 2,400 (excl. of 20% VAT) Course content: ISO Preparation of audits, audit questions, checklists Performance of audits Creation of audit reports Right formulation of nonconformities and potentials of improvement Audit methodology Communication and questioning technique 2 case studies with solutions 5

6 Lead 1 additional day to the training course and 1 day examination ISO Case study with solutions Please note that you have to register for the examination separately. Date: 25 th of July 2015 Price: (excl. of 20% VAT) Procedure: The written examination consists of 40 multiple-choice questions and takes 60 minutes followed by a practical case study example in which an audit is simulated and for which an audit plan and report must be produced. (Duration: 60 minutes). The oral examination consists of a simulated audit situation. Target groups Senior and junior manager who aim to evaluate, assess and improve management systems regardless of the type, structure or size of the organisation. Job profile Lead By auditing the quality, environmental and occupational health and safety management systems the organisation gains a comprehensive view of the effectiveness of its system and deduces potentials for the further development. Therefore audits are an important learning platform for the organisation. The success of an audit depends on the competence of the audit team. This competence includes the understanding for the management system and the accordant audit methods, mainly the ability to communicate, analysis and synthesis, to recognize deeper interactions in complex systems. With the comprehensive skills specified in the qualityaustria certification programme, the Lead s are able to make audits and reduce the recommendations of the ISO to practice in the different assignments of audit tasks (Internal Audits, Supplier Audits, External and Certification Audits, System or Process Audits etc.). Lead s are able to lead audit teams and make added value-orientated auditis in complex systems. Course Date: 24 th of July 2015 Teaching time: from 09:00 to 17:00 Prerequisites: Qualification in accordance with the courses /Lead ; Valid qualityaustria certificate Quality Systems Manager (incl. those with focus on healthcare, medical devices, food safety) or Environmental Systems Manager (incl. those with focus on engergy) or Occupational Health and Safety Manager or an equivalent EOQ certificate; Written proof of 4 years practical professional experience in a specialists or technical position, which includes problem solving, decision making and communication with other managers or stakeholders as well as organisation of a working group in operational processes.; Implementation of audit activities, which means performance of at least 4 complete system or process audits of 20 days in total (minimum 16 days on site) within the last 3 years before certification. Out of these 4 audits, 3 audits have to be performed as audit leader (min. duration: 15 days, at least 12 on site as a team leader). Certificate: Upon successful completion of the examination and submission of proof of practical experience, the candidate will receive the certificate Lead according to the focused field. Additonally the respective EOQ Quality Lead certificate can be issued on request for 65 (excl. of 20% VAT). If the proof of practical experience is missing, the respective certificate will be issued with the corresponding Lead in waiting status. Price: (excl. of 20% VAT) Course content: Leading an audit team Up- and downsizing effect Auditing of integrated management systems Auditing focused on added value SOS Audits SGU Audits Quick scan audits 6

7 Application form for pre-registration Please, send the fi lled in and signed application form to First name: Name: Company: Adress (Street, Town, Zip-code): Country: Phone: Note: The pre-registration helps Quality Austria for better planning of the courses. The registration for below courses/examinations is binding. The invoice will be send to you beginning of March 2015 together with the application form. Payment deadline will be 1 st of May Cancellation deadline will be 31 st of May After this cancellation deadline the payment will not be refunded. Quality Austria reserves the right to cancel the course before 6 th of June I, the undersigned, register for following course(s)/examination(s): Quality Quality Quality Upgrade Quality Lead Lead Place Management Representative Course ; price: 1 4,300 (exclusive of 20% VAT) Management Representative ; price: (exclusive of 20% VAT) Systems Manager Course (including Quality Management Representative course series) ; price: 1 7,040 (exclusive of 20% VAT) competence certificate bonus price: 6,688 Quality Systems Manager Course (prerequisite valid qualityaustria certificate Quality Management Representative) ; price: 1 2,740 (exclusive of 20% VAT) Systems Manager ; price: 1 1,250 (exclusive of 20% VAT) for participants of Upgrade Quality Systems Manager Course and 1,187.5 (exclusive of 20% VAT) for participants of the whole course series Quality Systems Manager due the competence certificate bonus ; price: 1 2,400 (exclusive of 20% VAT) ; price: (exclusive of 20% VAT) (note: the Quality Management Representative qualifi cation is requirement!) (only in addition to course) ; price: (exclusive of 20% VAT) ; price: (exclusive of 20% VAT) (note: the Quality Systems Manager qualifi cation is requirement!) The takes place in two locations: Hotel de France, Schottenring 3, 1010 Vienna, Austria, special qualityaustria price: per night Quality Austria Training Centre, Zelinkagasse 10/3, 1010 Vienna, Austria, Note: Prices include the trainings, the catering during breaks and the lunch meal. Accomodation is not included in the prices. Per EOQ certifi cate there will be charged 65 (exclusive of 20% VAT) date, place (city and country) signature 7

8 Quality Austria Training, Certification and Evaluation GmbH Headquarters Zelinkagasse 10/ Vienna, Austria, Europe Phone: (+43 1) Fax: (+43 1) Customer Service Center Am Winterhafen 1/ Linz, Austria, Europe Phone: ( ) Fax: ( ) qualityaustria network partners qualityaustria partners worldwide in Europe Bosnia Herzegovina Bulgaria Georgia Italy Kosovo Croatia Macedonia Malta Montenegro Poland Romania Russia Serbia Slovakia Czechia Turkey Hungary America Chile Costa Rica Canada Mexico Uruguay Middle East / North Africa Armenia Bahrain Iran Qatar Morocco Tunisia Asia China India Japan Kazakhstan Korea Russia Thailand Central Asia Please note Quality Austria reserves the right to introduce changes to its products. The data in the context of laws, standards and directives refers to the situation at the time of printing. We kindly ask for your understanding. Imprint Responsible for the contents: Quality Austria Training, Certification and Evaluation GmbH Subject to changes and misprints Edition: December 2014 Doc. Nr.: RE 24_00_75e, Edition: December 2014