Company Overview Aftersales Solutions Partner

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1 Company Overview Aftersales Solutions Partner Jerry Schmidt Vice President, Global Business Development Q2-2015

2 I: I: Who is is APS? II: History III: HP, Vertical Markets, B2B, OEMs IV: Core Competency V: Why APS? VI: APS Proposition Maximize Client Value Backup

3 I: Who is APS? APS is your E2E Aftersales service partner specializing in Global Asset Recovery of Consumer Electronics and Enterprise computers. APS excels in today s cutting edge technology of wireless solutions involving mobile devices & smartpads. APS manages in/outbound shipments and warehouse inventory. Triage, upgrades & repairs, and kitting & packaging is customized to your requirements. APS utilizes Lean Six Sigma methodology to cut waste with efficient processes. Our Engineers provide value-added services such as Root Cause Analysis and 8D Reporting. APS recaptures the value of your returns that maximizes profit!

4 II: History - Growth 1998 R.E.L. Tech establishes Houston operations 2000 Sam Direct Group, PLC purchases operations 2000 BSI provides ISO 9001:2000 certification 2003 APS established with MBO 2003 HP Remanufacturing Services Quality Supplier of the Year Award 2004 HP PSG Remanufacturing awards PC RMA process 2004 HP PSG Commercial Remanufacturing Quality Supplier of the Year Award 2006 HP Handheld GBU establishes AT&T carrier engagement model 2007 APS receives HP Handheld GBU NPI agreement involving Inventec 2008 APS receives AES (Automated Export System) Compliance Certification 2008 APS hit by Hurricane Ike, but continues to provide 24/7 support 2009 APS and HP enters in a Service Business Agreement for Handhelds support HP awards Handhelds Logistics support from HTC, LGE, Foxconn & Pegatron 2014 HP awards Handhelds Call Center & Empty Box support from Next & Zoyto

5 II: History - Expertise Production Staff a. Green Belt Trained b. BSI Auditor Trained c. Microsoft Certified Technology Specialist d. Average of years experience Management Team a. Finance - MBA b. IT MSIT c. Business Development PMP, Master s Certification in Project Management d. Average of years experience

6 III: HP Product Lines of Business HP Remarketing Americas PSG/PPS a. PCs - Desktops, Thin Clients b. Mobile - Laptops, Handhelds c. Displays d. Flat Panel TVs HP Handheld Global Business Unit (GBU) a. Smartphones b. Tablets/PDAs c. Navigation Devices

7 III: HP Value Added Services HP Remarketing Americas PSG/PPS a. CI Direct and Indirect b. Triage/Repair/Refurbish c. Reporting d. Pick/Pack/Ship Fulfillment HP Handheld Global Business Unit (GBU) a. E2E Support NPI through EoSL ODM relationships Material Procurement b. Warranty c. Extended Service Contracts

8 III: HP Vertical Markets CAN USA Rogers Telecom ATT, St. Jude, Winder Farms LAR Movistar, DHL, Pfizer EMEA AP/J EDS, Vodafone, Mercedes-Benz Honda, Taiko-Seiko

9 III: Vertical Markets Case Studies American Greetings Customized Handheld SKU bundle made ready for resale St. Jude Medical US FDA certification, global Handheld Re-SKU, extended battery solution EDS Smartphone worldwide deployment Honda Japan Handheld lifecycle project

10 III: B2B Associations Flextronics Supplier to EMEA fulfillment hub HP Services Virtual UPS fulfillment hub Inventec Warehousing & on-demand kit creation Dell Hub inventory; Optical Drive upgrade Lite-On Rack power supply testing

11 III: B2B Peer Relationships Avnet IT operations Ryder Shop Floor Data Management Kewill SLS E2E service fulfillment tool HP BPIA partner agreement Digital Badge DecisionOne Motherboard Testing & Repair

12 III: OEM Relationships HTC LGE Inventec / IAC Compal / CCI Foxconn Pegatron

13 IV: Core Competency E2E Solutions

14 IV: Core Competency - Triage, Test, Repair Receipt of goods / De-trash Screen (Sort & Triage) Test/Report Repair/Refurbish Remarket Kitting Packaging On-Demand Printing Fulfillment & Logistics Pick/Pack/Ship Hubbing Transportation Import/Export

15 IV: Core Competency E2E IT Solutions Real time Inventory available via Web. Products uniquely tracked in the APS shop floor system from receiving to ship. EDI and AS2 integration capability with other external partner systems. Unbiased data reporting and performance matrix. In-house IT team incorporates Client s requirements into new business processes flow.

16 V: Why APS? Ready-To-Go Services Recall/Recovery/Rework Programs Local customer support & repair Ad-hoc / hot shot Projects Long-Term Support NPI Launch Programs Sustaining Lifecycle Programs Cost effective logistics bulk RMA shipments vs. end-user transactional End of Service Life disposition Outstanding Quality

17 V: Why APS? (Quality & Reporting) Engineering Quality and Reporting Case Studies: Issue #1: Device will not charge Root Cause: USB connector shearing off motherboard during normal use Issue #2: no audible notification/alarm Root Cause: Audio jack stuck in open position when earphones removed APS Engineers: Performed root cause analysis Performed 8D Reported findings with Client

18 VI: APS Proposition Maximize Client Value Low Financial Risk Flexible Operations Quality TCE

19 VI: APS Proposition Maximize Client Value Low Financial Risk APS owns the support Inventory APS bills the client per transaction APS experience maximizes the client s recovery value Flexible Operations Full E2E Aftersales support Flexible RMA flows Entire product life-cycle support Quality Fix it Right the First Time! Engineering Analysis Eliminate Repeat Returns Total Customer Experience Provide Effective Technical Support Delight the Customer Improve Client s Brand Loyalty

20 Backup VI: APS Proposition Maximize Client Value

21 APS VI: APS Diversification Proposition Maximize Client Value Warehousing Distributor Automotive Oil and Gas Healthcare Retail Q/C Inspection Reporting RL Call Center Repair Sustainability Fulfillment Pick/Pack/Ship Specialty & Niche Services IT

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