Best Practices for Forming Successful Collaborations. National Association for State Community Services Programs May 15, 2013

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1 Best Practices for Forming Successful Collaborations National Association for State Community Services Programs May 15, 2013

2 Tipping Silos: Working Across Programs in Community Action Agencies Lorena Shah Opportunity Council, Bellingham, WA; May 15, 2013

3

4 Department Structure Community Services Department Home Improvement Department Early Learning and Family Services Department

5 Community Services Department Healthy Homes Program Conservation Education Program Energy Assistance Programs Homeless Housing Programs Home Improvement Department Weatherization Weatherization plus Health Rehab Building Performance Center Early Learning and Family Services Department Head Start, Early Head Start, ECEAP ESIT Key Program Players

6 Other Referral Routes Homeless Housing Community Resource Center Head Start Harvest Dinner Self Referral Head Start Orientations Energy Assistance Physician

7 Program Flow REFERRAL Head Start Homeless Hse Community Physician Energy Assistance Appointment Conservation Education & Healthy Homes Home Visit Weatherization plus Health Audit

8 Who s in the Mix Department Directors Program Managers Conservation/Healthy Homes Coordinator & Lead Project Coordinators Quality Insurance Inspectors Early Learning Family Services Coordinator Early Learning Health Coordinator

9 Key Periodic Interactions No Orphans Weatherization & Conservation Education staff Monthly Con Ed Meetings Weatherization Leadership, Con Ed staff, EA leadership Energy Services Meeting Energy Assistance, Con Ed staff Leadership Meetings Weatherization, BPC, Community Services, Executive Director

10 Ongoing Engagement Head Start In-Service Training: Healthy Homes Basics & Referrals Green Cleaning Parent Class Family Services Coordinator/Health Coordinator Building Performance Center Healthy Homes Essentials Health Opportunities in Energy Audits and Upgrades BPI Certified Training Lead Safe Training Homeless Housing Healthy Homes Basics & Referrals Lead Hazard Basics Green Cleaning Class for Homeless Housing Participants

11 Barriers to Engagement Numerous Programs Difficulty in scheduling meetings with all players Multiple Eligibility Guidelines Early Learning Multiple priorities to address with limited resources Not interested in doing education at home visit HIPPA Tightly regulated Homeless Housing Tight home visit agendas Families in crisis

12 Overcoming Barriers Focus on making good referrals Educate wide range of home visitors Build Awareness IAQ Coalition Healthy Homes Basics and Referrals Streamline Eligibility Intake Energy Assistance typical starting point If eligible for an agency program, eligible for Healthy Homes Work the Funding Look for opportunities to use existing funds

13 Thank You! Contact information Lorena Shah, Community Services Manager Opportunity Council Bellingham, WA

14 The Connecticut Efficient and Healthy Homes Initiative Marissa Westbrook May 15, 2013

15 Background United Illuminating (UI) in partnership with Connecticut Light & Power (CLP) was awarded a $3 million DOE grant The DOE grant is leveraged by the Home Energy Solutions Income Eligible (HES-IE) Program and the Connecticut Energy Efficiency Fund The purpose of the grant was to enable us to address health and safety issues present in a home when we perform weatherization services. In order to create a sustainable model for addressing health and safety concerns in a home, we created statewide partnerships with agencies that address health and safety concerns in the home.

16 Weatherization Programs HES-IE Health and Safety CTEHHI HES-IE is Connecticut s income eligible weatherization program. HES-IE allows our weatherization vendors to get into thousands of homes every year to provide energy efficiency upgrades. While in the home, weatherization vendors have a unique opportunity to look for health and safety hazards that might exist in the home. Under the CTEHHI program, vendors perform a health and safety audit to determine the hazards that exist. We then use the DOE grant to address the hazards, or refer the project to one of our partners.

17 Integrate and streamline programs that provide housingrelated services to low-income families throughout the State Shared healthy homes assessment tool Systematized referral and education process System for coordinating funding from multiple entities in one home System for coordinating the scope of work from multiple entities in one home One-Touch System for Referrals

18 Initial Interventions HES IE Direct-Install Measures performed in Homes Energy, Health and Safety Audit Performed Serious Health or Safety Issues Stop Weatherization Customer Education Provided to Reduce Energy Consumption and Address Health and Safety Issues

19 Partner Collaboration Increase the number of interventions by stretching dollars further One-touch mindset: fix, refer, or educate Provide access to multiple services at once Change deferrals to referrals

20 West Haven, CT CTEHHI partnered with LAMPP First, LAMPP Completed a $37,000 Lead Remediation Making the Home Lead Safe Liquid encapsulation of paint inside and outside of the home Replacement of windows and doors Successful Collaboration - Example

21 CTEHHI contributed $12,000 in energy efficiency, health and safety measures Energy efficient lighting Furnace tune-up Air sealing Insulation Appliance replacement Ventilation Fans CO and smoke Detectors Successful Collaboration - Example

22 Successful Collaboration - Example LAMPP will perform an additional $10,000 mold abatement Remove water damaged wall and ceiling material Replace with mold resistant material Installation of measures to redirect water intrusion Additional safety items and electrical upgrades

23 Summary $62,000 was pooled together to address multiple issues existing in the home Under our traditional energy efficiency program, this would have been a deferral Collaboration with LAMPP enabled us to achieve an annual reduction of over 1,243 kwh and 884 CCF, while making the home a safe environment to live in Successful Collaboration - Example

24 Connecticut s WAP program is administered by the Department of Energy & Environmental Protection (DEEP) DEEP partners with the statewide Community Action Agency Network to Provide Services to eligible residents throughout the state In order to maximize federal funding for the WAP program, CAAs partner with the UI and CL&P. WAP Utility Partnerships

25 The purpose of the utility partnerships in CT are to benefit our mutual customers Providing leveraged funding to CAAs administering the WAP program allow more customers to get served The partnerships we have developed with the CAAs, also go beyond WAP and allow us to provide CAAs more weatherization opportunities through our rate-payer funded programs WAP Utility Partnerships Summary

26 Summary

27 Thank You! Contact Information Marissa Westbrook Evan Seretan

28 Helping Dollars Go the Distance: Working together with Rehab, Weatherization, and Habitat Kahya Fox and Derek Schroeder, Couleecap, Inc. May 15, 2013

29 Where to Start? Start with client intake/application Couleecap s Case Manager position Triage all incoming Rehabilitation and Weatherization calls Determines ALL client needs One-Stop-Shop for assessment Mostly funded with HUD Counseling funds

30 Rehab Weatherization Two options: Schedule audit and initial rehab inspection together Note rehab work on Weatherization file talk after all inspections have been completed Common work that Weatherization can do: Insulation Furnace work Bath or kitchen fans Refrigerators Dryer venting Small electrical repairs Other small repairs

31 Rehab Weatherization Process Rehab first! Let Weatherization staff know when work is completed

32 Weatherization Rehab Auditor inspects home and must defer Common reasons for deferral Roof leaks Hot water heaters Electrical work Larger areas where air is leaking drywall Lack of SIR (Savings to Investment Ratio) Auditor forwards explanation and pictures to housing staff Sends client a deferral letter

33 Weatherization Rehab Housing staff work with homeowner to begin rehab process Works best with AHP and HPG funds Works best with smaller priced projects Project completion Rehab staff let Weatherization know when work is complete AHP Weatherization Deferral Program Chicago Federal Home Loan Bank 30 projects over 12 months $8000 average cost per house Extremely successful!

34 Weatherization Rehab Example: Park Avenue, Hillsboro, WI Replace roof Drywall garage ceiling Replace door from garage to basement Total cost of rehab = $4,295 in a forgivable loan Received $5, in Weatherization

35 Habitat Weatherization Habitat s Critical Repair Program How we do it Habitat selects partner families based on income, need and willingness to partner. Habitat affiliates use volunteer labor and donated materials to keep costs low and take no profit for their services. Why it matters This program ensures that families live in safe and well-maintained homes. The program is designed to revitalize the appearance of the neighborhood, encourage connections within the community, and most importantly, help preserve affordable housing stock.

36 Habitat Weatherization Example: Client A Usher St, La Crosse Need to insulate and sheet rock the outside wall on left side of furnace Need to tie up wires that have no termination point Need to sheet rock and seal around duct work above furnace Need to sheet rock and seal around duct work that follows down the bulkhead that goes down the hallway.

37 Before Pictures Habitat Weatherization

38 After Pictures Habitat Weatherization

39 Habitat Weatherization Project Overview Habitat costs = less than $200 Amount of Weatherization work completed on home = $4, Annual estimated energy savings = $1,500.00

40 Benefits of Working Together Provides holistic approach to client services Saves money for homeowners Weatherization can be match dollars for rehab grants Rehab funds stretch farther Allows deferrals to proceed Back scratching Builds relationships

41 Watch Out DOE money for Weatherization projects are federal funds can trigger lead rules for rehab (ex. HOME and CDBG) Must have good communication between staff Process for rehab can take longer Extra time to coordinate (especially with volunteers)

42 Thank You! Contact Information Derek Schroeder Kahya Fox

43 Healthy Homes Training & Collaborations Amanda Evans Santa Fe, NM, May 15, 2013

44 Santa Fe Community College

45 New Mexico Energy$mart Academy

46 Partners

47 Who We Train

48 What We Train Essentials of Healthy Homes Health Opportunities in Energy Audits Healthy Homes for Community Workers Lead RRP Lead Safe Weatherization Healthy Homes credit class Integrated into other classes

49 Examples

50 Benefits As a TC we reach many markets Provide opportunity for collaboration and integration Better understanding of state and local issues Growing level of understanding of HH issues Networking opportunities

51 Thank You Amanda Evans

52 NASCSP Contacts Jenae Bjelland Director of Healthy Homes (202) Ryan Ward Research Analyst (202)

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