Using Conference Calls to Grow Your Business. Easy Seminar Quick Start Program- Week #1. Conducting Professional Conference Calls and Tele-seminars

Size: px
Start display at page:

Download "Using Conference Calls to Grow Your Business. Easy Seminar Quick Start Program- Week #1. Conducting Professional Conference Calls and Tele-seminars"

Transcription

1 Using Conference Calls to Grow Your Business Easy Seminar Quick Start Program- Week #1 Conducting Professional Conference Calls and Tele-seminars A. Planning 1. Be clear about purpose, desired outcome, and design accordingly 2. If using scheduled system (Instant Teleseminar or Presenter), set up event well in advance 3. Outline agenda and content, communicate to participants, keep in front of you 4. Compose and schedule announcement, reminder, and follow up messages 5. Provide link to download or print Study Guide, agenda, supplements, etc, in advance 6. Script your opening, closing, and offers and calls to action 7. Create timeline and plan when to deliver offers, calls to action, take questions, etc. 8. Don't conduct large or promotional events alone- use co-host, copresenter, moderator, technician, live or recorded testimonials, etc. Get their phone number and enter into web control panel phone book in case you have to call them from the conference call. 1

2 B. Execution 1. Always use wired landline telephone with amplifier and headset. Recommendation- Headsets.com Executive Prohttp://www.headsets.com/headsets/knowlegebase/exec_pro_overview.html 2. Arrive early to test conference line, webcast, and slides. Welcome callers (do a sound check by asking how they're hearing you), log into web control panel, get situated, etc 3. Optional- custom pre-event audio 4. Optional- opening transitional music 5. Start on time by muting callers, starting recording, opening script (including bullet points of call), conference call etiquette/instructions 6. Minimize your verbal clutter (um, uhh, you know, OK? etc) and use "You" language (speak to participants as individuals- e.g. "Thank you for being here" rather than "I want to thank everyone for coming") 7. Follow your timeline (#A7 above), stay on track by monitoring time and content, have a big digital clock in front of you 8. Participant interaction- plan discussion and Q&A times, monitor for questions submitted online or by chat 9. Handling questions- ask questioner to state their name, minimize time on off-topic or idiosyncratic questions (eliminate these by screening questions in the control panel, answer questions thoroughly but be aware of time, feel free to say "contact me offline about that" or "that's all the time we have for that right now, we need to move on," ask "Was that helpful?" and "Does that answer your question?" Interrupt storytelling by asking "And what is your question?" 2

3 10. At end of content, before closing, ask for feedback. Participants can provide feedback by , online, or ask for structured verbal feedback "What is one thing you learned that will make a difference for you," "Give one, two, three words (or a sentence) that summarizes your experience of this event," etc. 11. When closing- deliver closing script, repeat bullet points of call, thank participants, stop recording, hang up, end webcast, download recording, send follow-up message. 12. Plan to end on time, but you can extend discussion after ending by letting participants know that you'll stay on the line afterwards. 3

4 C. Conference Call Do's and Don'ts 1. Do use a wired landline telephone with amplifier and headset. Recommendation- Headsets.com Executive Prohttp://www.headsets.com/headsets/knowlegebase/exec_pro_overview.html Don't use a cell phone, wireless or portable phone, speaker phone, VoIP (internet), for many reasons- interference, batteries, noise, some non-wired telephone touch tones are not recognized by conference calling systems (for PIN and other touch tone commands). 2. Do have and follow an agenda or plan 3. Do pretend you're speaking to a large group from a podium- loudly, clearly and slowly enough to be heard easily. 4. Do keep your mouth close to the telephone microphone 5. Don't multi-task! Participants will know (and hear) if you're not fully present 6. Do use your mute button (or touch tone mute command) if you're not speaking 7. Do use the rest room before beginning conference call 8. Do have redundant systems for important conference calls (backup recording, alternative bridge line, unpowered backup telephone, etc). Remember Murphy's Law, which increases in likelihood with the importance of the event- "What can go wrong, will go wrong." 9. Do provide clear time zone information to participants. Recommendation- 4

5 10. Do obtain forwarding URL if needing to steer participants to a particular web page for the event, e.g Don't record obsolete information if planning to provide on-going access to recording, or edit out obsolete information (dates and limited offers can be delivered before and after the recording) 12. Do learn how to edit recording if you wish to re-purpose your recordings, or have it done for you. Recommended free audio editing software Don't conduct an important event as your first conference call- practice first! 14. Do call from a quiet location and monitor your background noise (paper rustling, tapping computer keys, clearing throat, etc) 15. Don't use the "hold" button on your phone (may play on hold music into conference), use "mute" instead 16. Do disable call waiting 17. Do be animated, energetic, engaging, and humorous. Tip- stand up and gesture when presenting by telephone as if you were addressing a large group in person 5

6 D. Improving Your Presentations I recommend recording all of your presentations and seminars for future reference. You may use some of these recordings for products such as tapes or CDs, however the best use of these recordings are to monitor and improve your presentation skills. Listen to yourself and use the questionnaire below to rate your performance. You may wish to give this questionnaire to a few audience members willing to provide you feedback. Use the items in this questionnaire to strategize your next presentation. Take some notes as you listen to yourself and use a scale from 0 (really bad) to 10 (excellent) in rating yourself for: 1. Volume Were you loud enough be easily heard by everyone? 2. Projection of energy Were you putting people to sleep or stimulating them? 3. Verbal Clutter Use of "uh," "um," "ah," "you know," etc. 4. Organization Effective presentation of content, such as "Point, example, point" and Tell them what you'll tell them," Tell them," "Tell them what you told them" 5. Interactivity Were you monologuing or involving others? 6

7 6. Personalization Were you using people's names, asking for their input, sensitive to their needs, creating an intimate space? 7. Dancing With Audience Were you incorporating participant comments and questions in your presentation, or were you thrown off when comments were made, questions were asked? 8. Time Management Did you move through your planned agenda and end communicating what you wanted to communicate (content, calls to action, Q & A, etc)? 9. Authenticity Did you share yourself with participants in a personal way? 10. Multi-media Did you use handouts, overheads, video, etc, effectively? Did you have something to stimulate your audience besides your physical presence and voice? 11. Results Did you accomplish your desired result for conducting the presentation? Did you generate leads, get clients, sell books, etc? If not, identify what prevented you from doing so. Final score / 110 Areas of strength: Areas that need improvement: 7

8 E. Tour of Easy Seminar Easy Seminar Control Panel- Who s On 8

9 Hand Raising 9

10 Volume Adjustment 10

11 Dial Out Feature 11

12 Recording 12

13 F. Tour of Instant Teleseminar Pre-Event Page 13

14 My Events Page 14

15 Event Settings Page 15

16 Event Management Page 16

17 Moderator Control Panel 17

18 Presenter Control Panel 18

19 G. Recommended Resources for Quick Start Week #1 1. Acquaint yourself with our Resource Bank Dozens of free and low cost resources for doing just about anything related to your business, including the resources listed below- 2. Top recommended headset- Headsets.com Executive Prohttp://www.headsets.com/headsets/knowlegebase/exec_pro_overview.html 3. Free source of music clips for transitional musichttp://www.flashkit.com/loops/ 4. Free audio editing software- 5. Free resource for resizing your graphics for webhttp://www.webresizer.com/ 6. Fixed time calculator to help your international participants (enter time and day, then publish link using Shorten and create custom URLs to send by http://www.urlcut.com/ https://bitly.com/ 8. Affordable transcription service- https://www.rev.com/ 19

20 H. Action Plan for Quick Start Week #1 1. If you haven t already, sign up for your FREE 30-Day Trial of Easy Seminar Log into your Easy Seminar Control Panel and get acquainted with the features- 3. Ask a friend or family member to call your conference line (using the Guest PIN) while you dial in using the Host PIN, press Record and have a conversation while testing the system. Afterwards, download the recording and open with audio editing software such as Audacity and play around with editing (it s easy, honest!). 4. If you re serious about conducting conference calls, tele-seminars and webinars to grow your business, you really do need a good wired telephone and headset. If you don t yet have a headset, now would be a good time to visit and check out their Executive Pro 5. If you haven t already, now would be a good time to put together everyone you know into an autoresponder so you can begin to build and communicate with your list. My top recommended autoresponder is Aweber See you next week for Week 2 of our Easy Seminar Quick Start Program- Marketing With Free Tele-Seminars and Conference Calls 20

Budget Conferencing User Guide

Budget Conferencing User Guide Budget Conferencing User Guide Welcome! This user guide contains detailed instructions on how to use our conferencing services, including touch tone commands. Using this guide you can set up your next

More information

Online Meeting Instructions for Join.me

Online Meeting Instructions for Join.me Online Meeting Instructions for Join.me JOINING A MEETING 2 IS THERE A WAY TO JOIN WITHOUT USING THE WEBSITE? 2 CHATTING WITH OTHER PARTICIPANTS 3 HOW DO I CHAT WITH ONE PERSON AT A TIME? 3 CAN I CHANGE

More information

Introduction...2. How To Set Up a Test Broadcast in Blog Talk Radio...3. How to Use itunes with your Blog Talk Radio Broadcast...

Introduction...2. How To Set Up a Test Broadcast in Blog Talk Radio...3. How to Use itunes with your Blog Talk Radio Broadcast... Create A Radio Show ebook Getting Started with Blog Talk Radio Tips & Tricks TABLE OF CONTENTS Introduction...2 How To Set Up a Test Broadcast in Blog Talk Radio...3 How to Use itunes with your Blog Talk

More information

Telephone Conference Call meeting help

Telephone Conference Call meeting help Telephone Conference Call meeting help Planning the Meeting 1. Create an agenda that includes topics, goals or action desired, and timing. Itemize the specific results expected from this meeting ( approve

More information

Using Telephony Quick Reference Guide for Moderators

Using Telephony Quick Reference Guide for Moderators Using Telephony Quick Reference Guide for Moderators The Telephony feature in Blackboard Collaborate enables you to conduct your audio communications with other session attendees via a combination of VoIP

More information

To the CPA Telephone Meeting Chairperson

To the CPA Telephone Meeting Chairperson Meeting Material from CPA CPA Telephone Meeting Suggested Guidelines To the CPA Telephone Meeting Chairperson Thank you for leading a CPA telephone meeting. The telephone meeting is a safe place for CPA

More information

VoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences:

VoIP Conferencing Best Practices. Ultimate Guide for Hosting VoIP Conferences. A detailed guide on best practices for VoIP conferences: VoIP Conferencing Best Practices Ultimate Guide for Hosting VoIP Conferences A detailed guide on best practices for VoIP conferences: 1. Setting Up Your Hardware 2. VoIP Conference Software and Its Settings

More information

Best Practice Guide 1

Best Practice Guide 1 Best Practice Guide 1 Summary Short for web based seminars, webinars are online methods of communication which are transmitted over the internet and aimed to reach large audiences. A key feature of a webinar

More information

Audio Help for Webinar Attendees. GoToWebinar User Guide. Virtual Operating System (VMware, Parallels, etc.)

Audio Help for Webinar Attendees. GoToWebinar User Guide. Virtual Operating System (VMware, Parallels, etc.) Virtual Operating System (VMware, Parallels, etc.) An error message will appear if you are attempting to join a Webinar using VoIP through a virtualized operating system, such as VMware, Parallels, etc.

More information

This Document Contains:

This Document Contains: Instructional Documents Video Conference >> PolyCom >> VSX 7000 Extension Computing Technology Unit This Document Contains: A Device Description An Installation Guide Instructions for Use Best Practices

More information

Centra Saba Meeting Centra Saba Meeting Best Practices and Tips

Centra Saba Meeting Centra Saba Meeting Best Practices and Tips Centra Saba Meeting Centra Saba Meeting Best Practices and Tips Session Leaders Centra Saba Meeting Best Practices Send Log-in instructions to your participants and instruct them to log into the session

More information

ClaireExpress User Guide

ClaireExpress User Guide ClaireExpress User Guide All you need to know to make a conference call using ClaireExpress can be found in this manual. If you need of additional assistance of how to make your conference call or you

More information

Using BT MeetMe with Microsoft Lync Online

Using BT MeetMe with Microsoft Lync Online Using BT MeetMe with Microsoft Lync Online User Guide BT Conferencing Last modified: 12 Nov 2014 Version: 2.0.0 Contents Introduction 2 Why, when, and what Scheduling & inviting 3 Scheduling a conference

More information

POLICY AND PROCEDURES OFFICE OF COMMUNICATIONS. Conducting Effective Meetings in CDER: Remote Access Considerations.

POLICY AND PROCEDURES OFFICE OF COMMUNICATIONS. Conducting Effective Meetings in CDER: Remote Access Considerations. POLICY AND PROCEDURES OFFICE OF COMMUNICATIONS Conducting Effective Meetings in CDER: Remote Access Considerations Table of Contents PURPOSE...1 POLICY...1 RESPONSIBILITIES...2 PROCEDURES...5 REFERENCES...6

More information

TIPS TO GET YOU READY TO MEET!

TIPS TO GET YOU READY TO MEET! ACN Voice and Video Web Conferencing Powered by TIPS TO GET YOU READY TO MEET! How to Set Up Your Account To sign up for your own ACN AnyMeeting account access the ACN AnyMeeting main page from the Your

More information

GUIDELINES MEETING ONE AUDIO CONFERENCING INTEGRATION WITH ADOBE CONNECT.

GUIDELINES MEETING ONE AUDIO CONFERENCING INTEGRATION WITH ADOBE CONNECT. GUIDELINES MEETING ONE AUDIO CONFERENCING INTEGRATION WITH ADOBE CONNECT. Updated 16 th September 2015 Page: 1 CONTENTS ENABLE AUDIO CONFERENCING ON YOUR LICENSE... 3 ADMINISTRATOR TO ENABLE ADAPTER...

More information

Conferencing User Guide

Conferencing User Guide Fairpoint Business Welcome to your Conference Service Fairpoint Business Conferencing User Guide We are delighted to welcome you to true state-of-the-art conference calling. As the business world becomes

More information

SURROUND-THE-CALL FEATURES

SURROUND-THE-CALL FEATURES SURROUND-THE-CALL FEATURES What do you need to accomplish with your conference communications? Whatever it might be, the right combination of Surround-the-Call Features will help you get there. Whether

More information

Genesys Meeting Center User Guide v4.11

Genesys Meeting Center User Guide v4.11 Genesys Meeting Center User Guide v4.11 www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452 553456 resv@intercalleurope.com

More information

Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect

Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect The Telephone Interview Telephone interviews are used by companies to screen candidates and narrow the pool of applicants who will be invited for in-person interviews. They minimize expenses associated

More information

System Preferences is chock full of controls that let you tweak your system to how you see fit.

System Preferences is chock full of controls that let you tweak your system to how you see fit. Set My Preferences Besides changing the look and feel of your Mac interface, you can also let your Mac know how you prefer to work. This is done through Your Mac has a system-wide set of user-configurable

More information

Techniques for Facilitating Virtual Meetings

Techniques for Facilitating Virtual Meetings Techniques for Facilitating Virtual Meetings Planning a virtual meeting? This document will walk you through strategies that work well and help you attain your meeting objectives. Leading an effective

More information

Genesys Meeting Center User Guide

Genesys Meeting Center User Guide Genesys Meeting Center User Guide v4.0. For more information: 866.46.797 www.genesys.com Genesys Meeting Center is your perfect everyday business conferencing tool. Our awardwinning technology integrates

More information

Using Telephony Quick Reference Guide

Using Telephony Quick Reference Guide Using Telephony Quick Reference Guide The Telephony feature in Blackboard Collaborate enables you to conduct your audio communications with other session attendees via a combination of VoIP or telephone

More information

PRELIMINARY MEETING PREPARATION For the best quality and experience during your WebEx Meeting, you should have the following:

PRELIMINARY MEETING PREPARATION For the best quality and experience during your WebEx Meeting, you should have the following: HOSTING AN NJIT WEBEX MEETING PRELIMINARY MEETING PREPARATION For the best quality and experience during your WebEx Meeting, you should have the following: Technical Needs: A headset/mic combo unit (preferably

More information

Morae. Remote Participant Testing Tips. Release 3. January 2010. 2010 TechSmith Corporation. All rights reserved.

Morae. Remote Participant Testing Tips. Release 3. January 2010. 2010 TechSmith Corporation. All rights reserved. Morae Remote Participant Testing Tips Release 3 January 2010 2010 TechSmith Corporation. All rights reserved. Contents Contents Remote Participant Testing with Morae...3 Who Needs What...4 Screen Sharing

More information

POLICY AND PROCEDURES OFFICE OF COMMUNICATIONS. Conducting Effective Meetings in CDER: Remote Access Considerations.

POLICY AND PROCEDURES OFFICE OF COMMUNICATIONS. Conducting Effective Meetings in CDER: Remote Access Considerations. POLICY AND PROCEDURES OFFICE OF COMMUNICATIONS Conducting Effective Meetings in CDER: Remote Access Considerations Table of Contents PURPOSE...1 POLICY...1 RESPONSIBILITIES...2 PROCEDURES...4 REFERENCES...6

More information

Dianne Harrison Ferro Mesarch

Dianne Harrison Ferro Mesarch Instructions for Fuze Web Conferencing Recommended Hardware, Software and Settings...2 Hardware... 2 Software... 2 Video Settings... 2 Audio Settings... 2 Content Settings... 2 Creating a Fuze Account...3

More information

Frequently Asked Questions: Cisco Jabber 9.1(1) for iphone

Frequently Asked Questions: Cisco Jabber 9.1(1) for iphone Frequently Asked Questions Frequently Asked Questions: Cisco Jabber 9.1(1) for iphone FAQs 2 Basics 2 Account Settings 7 Calls 9 Contacts and Directory Search 16 Voicemail 19 Recents 20 Connectivity 21

More information

GUIDELINES FOR EFFECTIVE WEB CONFERENCES JULY 2008

GUIDELINES FOR EFFECTIVE WEB CONFERENCES JULY 2008 VNETVIRGINIA EDUCATION NETWORK FOR VIRTUAL CONFERENCING GUIDELINES FOR EFFECTIVE WEB CONFERENCES JULY 2008 VNETVIRGINIA EDUCATION NETWORK FOR VIRTUAL CONFERENCING A principal goal of the Office of Educational

More information

Steps for Planning and Preparing an Effective Presentation

Steps for Planning and Preparing an Effective Presentation Steps for Planning and Preparing an Effective Presentation According to speaking consultant Lilyan Wilder (1999), two of the greatest myths about delivering oral presentations are that you re better off

More information

How to Host WebEx Meetings

How to Host WebEx Meetings How to Host WebEx Meetings Instructions for ConnSCU Faculty and Staff using ConnSCU WebEx BEFORE YOU BEGIN PLEASE READ! On 7/30/15, the ConnSCU WebEx site was upgraded to a new version. Although the new

More information

McDonald Observatory Videoconference Guidelines

McDonald Observatory Videoconference Guidelines McDonald Observatory Videoconference Guidelines Welcome to the McDonald Observatory Videoconference Program We hope that the McDonald Observatory s innovative videoconferences will excite your students

More information

How to Install the Fuzebox Meeting Application

How to Install the Fuzebox Meeting Application How to Install the Fuzebox Meeting Application When attending live webinars, you are required to have a visual and audio connection. Ways to connect to a meeting: (A) Download and Install the Fuze Meeting

More information

Skype for Business Phone Conference Call

Skype for Business Phone Conference Call Ready Reference 062316 Introduction Skype for Business Phone Conference Call Skype for Business (formerly MS Lync) provides an easy way to join phone conference calls anytime without assistance from a

More information

Camtasia Studio 8.4 Create Engaging Screencasts

Camtasia Studio 8.4 Create Engaging Screencasts !! Camtasia Studio 8.4 May 2014 2014 TechSmith Corporation. All rights reserved This manual, as well as the software described in it, is furnished under license and may be used or copied only in accordance

More information

VIRTUAL MEETINGS A BEST PRACTICE GUIDE How to prepare and pull off effective Virtual Meetings

VIRTUAL MEETINGS A BEST PRACTICE GUIDE How to prepare and pull off effective Virtual Meetings VIRTUAL MEETINGS A BEST PRACTICE GUIDE How to prepare and pull off effective Virtual Meetings Virtual meeting: a meeting where some or all of the participants are interacting using telephone and/or on

More information

Conferencing User Guide

Conferencing User Guide Welcome Conferencing is an easy to use, on demand, audio conferencing service to help enhance your business productivity. Included at no extra charge with your Business Advantage Plus and Business Advantage

More information

Using BT MeetMe with Skype for Business Online

Using BT MeetMe with Skype for Business Online Using BT MeetMe with Skype for Business Online User Guide BT Conferencing Last modified: July 2015 Version: 3.1 Contents Introduction 2 Why, when, and what Scheduling and inviting 3 Scheduling a conference

More information

Sonera Meeting Services Microsoft Office 365 dial-in service. Quick Start Guide

Sonera Meeting Services Microsoft Office 365 dial-in service. Quick Start Guide Sonera Meeting Services Microsoft Office 365 dial-in service Quick Start Guide Revised: September 2015 Contents Introduction... 2 System Requirements... 2 What s New in This Guide... 2 Tips for Using Audio

More information

ilinc Webinar Best Practices

ilinc Webinar Best Practices ilinc Webinar Best Practices Webinars have become a standard mode of virtual communication for sales and marketing departments. To help our customers be the best at this exciting, but multilayered form

More information

Polycom 2-Line Desk Phone Quick Reference Guide

Polycom 2-Line Desk Phone Quick Reference Guide Polycom 2-Line Desk Phone Quick Reference Guide ACC-1142 PUG Table of Contents INTRODUCTION TO YOUR POLYCOM 2-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR POLYCOM 2-LINE DESK PHONE...

More information

Unified Meeting 5 User guide for Windows

Unified Meeting 5 User guide for Windows Unified Meeting 5 User guide for Windows Unified Meeting 5, a meeting and collaboration application enhances the way you communicate by making meetings convenient and easy to manage. It improves your meeting

More information

Audio and Web Conferencing

Audio and Web Conferencing Audio and Web Conferencing 1 Moderator Touch Tone Commands 3 System Requirements 4 Browsers Operating Systems Plug-ins Internet Connection Hardware Joining your Web Conference 5 Ending your Web Conference

More information

Online/Web User Interface

Online/Web User Interface Business Conference Bridge USER GUIDE Local Conference Access Number: 772-597-2743 Toll Free Access Number: 877-680-6338* You and your call participants can use either of the phone number listed above

More information

IC2 Class: Conference Calls / Video Conference Calls - 2016

IC2 Class: Conference Calls / Video Conference Calls - 2016 IC2 Class: Conference Calls / Video Conference Calls - 2016 Technology today is wonderful. That doesn t mean, however, that conferencing calling in a foreign language is easy. In fact, the experience can

More information

Guided Voicemail Scripting Toolkit. A guide to conducting well-run Guided Voicemail campaigns

Guided Voicemail Scripting Toolkit. A guide to conducting well-run Guided Voicemail campaigns Guided Voicemail Scripting Toolkit A guide to conducting well-run Guided Voicemail campaigns Guided Voicemail - Scripting Toolkit P a g e 2 Virtual Causeway 22 King Street South 5 th Floor Waterloo, ON

More information

The instructions in this user guide will help make meetings easier to manage, more effective and more productive.

The instructions in this user guide will help make meetings easier to manage, more effective and more productive. User Guide for Windows ZONE Conference - Unified Meeting 5 is a web based tool that puts you in complete control of all aspects of your meeting including scheduling, managing and securing your meetings.

More information

How to Organize and Start a GoToMeeting Videoconference

How to Organize and Start a GoToMeeting Videoconference How to Organize and Start a GoToMeeting Videoconference In orider to organize a meeting and invite others to the video conference, Organizers must first use a GoToMeeting account and then download the

More information

INTERCALL ONLINE. Customer Portal Administrator Account Management User Guide. Managing Meetings. Managing Recordings

INTERCALL ONLINE. Customer Portal Administrator Account Management User Guide. Managing Meetings. Managing Recordings INTERCALL ONLINE Customer Portal Administrator Account Management User Guide As an administrator, and depending on your level of access, you have the ability to manage and start meetings on behalf of your

More information

Gazelle Hosted PBX V8.0 End User Guide

Gazelle Hosted PBX V8.0 End User Guide Gazelle Hosted PBX V8.0 End User Guide Document VPM-777-200, Version 1.2 08 Apr 2013 Document Version 1.2 Gazelle Communications Metaswitch Hosted PBX V8.0 08 Apr 2013 End User Guide Contents 1 Introduction...

More information

Blackboard IM for Virtual Office Hours and Collaborative Group Work

Blackboard IM for Virtual Office Hours and Collaborative Group Work Blackboard IM for Virtual Office Hours and Collaborative Group Work Blackboard IM (Bb IM)is an instant collaboration solution designed to promote learning through group work and academic and administrative

More information

BT MeetMe Global Access User guide

BT MeetMe Global Access User guide BT MeetMe Global Access User guide BT MeetMe Global Access is an instant audio conferencing service that only requires access from a fixed or mobile phone, to enable virtual meetings with up to 40 participants.

More information

Microsoft Lync 2010 Voice and Video Training

Microsoft Lync 2010 Voice and Video Training Microsoft Lync 2010 Voice and Video Training Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward a Call Follow

More information

Unified Meeting. Easy to use, simple, reliable. Tips for a Successful Conference CONFERENCING & COLLABORATION

Unified Meeting. Easy to use, simple, reliable. Tips for a Successful Conference CONFERENCING & COLLABORATION U S E R G U I D E V 4. 1 1. 7 Unified Meeting Easy to use, simple, reliable Unified Meeting lets you quickly and easily bring people together from anywhere in the world. You get audio, web and video conferencing

More information

Using your VOIP Phone

Using your VOIP Phone Introduction Using your VOIP Phone Congratulations on installing the VOIP system provided by DigitalFire Inc. You now have access to one of the most sophisticated telephone systems on the planet. The phone

More information

2015 Bus & Paratransit Conference

2015 Bus & Paratransit Conference American Public Transportation Association 2015 Bus & Paratransit Conference Moderator & Speaker Guidelines Your reference for effectively facilitating and presenting educational sessions Moderator Roles

More information

Host - Dialing In To An Adobe Connect Meeting

Host - Dialing In To An Adobe Connect Meeting Host - Dialing In To An Adobe Connect Meeting This How-To Guide will walk a Connect Meeting Room Host through the process of starting the Audio option within a Connect Meeting room. NOTE: The Attendees

More information

Reservationless Audio Conferencing

Reservationless Audio Conferencing Reservationless Audio Conferencing Forward Participants the Date, Time, Time zone, Dial-in telephone number(s) and 1 Conference Passcode. 2 At the specified time, dial the Dial-in Telephone Number. 3 When

More information

For Windows. 2012 Microsoft Corporation. All rights reserved.

For Windows. 2012 Microsoft Corporation. All rights reserved. For Windows 1 About Microsoft Lync... 4 Lync Window... 5 Audio... 6 Set up your audio device... 6 Make a call... 6 Answer a call... 7 Use audio call controls... 7 Check voicemail... 7 Invite more people

More information

RESERVATIONLESS-PLUS Feature Detail

RESERVATIONLESS-PLUS Feature Detail RESERVATIONLESS-PLUS Feature Detail Reservationless-Plus allows you to access a conference call at a moment s notice. Whether you have weekly recurring meetings or you are organizing a last minute meeting,

More information

Online Meeting Best Practices. How to Host Successful Online Meetings. A detailed guide on the three online meeting stages:

Online Meeting Best Practices. How to Host Successful Online Meetings. A detailed guide on the three online meeting stages: Online Meeting Best Practices How to Host Successful Online Meetings A detailed guide on the three online meeting stages: 1. Pre-Meeting Actions - Preparation 2. The Online Meeting - Execution 3. Post-Meeting

More information

Audio Web Conferencing Elluminate Live and Skype Guidelines for Use

Audio Web Conferencing Elluminate Live and Skype Guidelines for Use Audio Web Conferencing Elluminate Live and Skype Guidelines for Use UNITAR will use Audio Web Conferencing (AWC) to let Mentors and Fellows speak and communicate with each other in real time during their

More information

REDBACK CONFERENCING COMPREHENSIVE USER GUIDE AUDIO & WEB CONFERENCING. Version 2.26

REDBACK CONFERENCING COMPREHENSIVE USER GUIDE AUDIO & WEB CONFERENCING. Version 2.26 REDBACK CONFERENCING COMPREHENSIVE USER GUIDE AUDIO & WEB CONFERENCING Version 2.26 1 Table of Contents Moderator Teleconference Touch Tone Commands... 3 Web Conferencing Moderator User Guide.. 4 Moderator

More information

Vanderbilt University School of Nursing. Running Scopia Videoconferencing from Windows

Vanderbilt University School of Nursing. Running Scopia Videoconferencing from Windows Vanderbilt University School of Nursing Running Scopia Videoconferencing from Windows gordonjs 3/4/2011 Table of Contents Contents Installing the Software... 3 Configuring your Audio and Video... 7 Entering

More information

Polycom VVX500 4 and 6-Line Touch Screen Desk Phone Quick Reference Guide

Polycom VVX500 4 and 6-Line Touch Screen Desk Phone Quick Reference Guide Polycom VVX500 4 and 6-Line Touch Screen Desk Phone Quick Reference Guide Contents Introduction to your Polycom VVX500 Touch Screen Desk Phone... 3 Welcome... 3 Desk Phone... 3 Interacting with your Polycom

More information

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio

More information

Use Yahoo Messenger for a Video or Audio Conference

Use Yahoo Messenger for a Video or Audio Conference Use Yahoo Messenger for a Video or Audio Conference About These Instructions: These instructions are intended primarily for those who are new to instant messaging. If you already use Yahoo Messenger and

More information

FOR LEADING. A book from the series Effective Communication by. T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite.

FOR LEADING. A book from the series Effective Communication by. T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite. KEY PHRASES FOR LEADING CONFCALLS A book from the series Effective Communication by T +33 (0)825 096 860 / +33 (0)4 42 320 000 contact@ecsplicite.com www.ecsplicite.com BP 124 300 avenue du Col de l Ange

More information

How to Join or Accept a GoToMeeting Videoconferencing Request

How to Join or Accept a GoToMeeting Videoconferencing Request How to Join or Accept a GoToMeeting Videoconferencing Request 1. Join a Session Join a session from your invitation email 1. Open the calendar invitation you received from the organizer. 2. Click the Join

More information

Bluetooth Hands Free Phone System by BlueConnect

Bluetooth Hands Free Phone System by BlueConnect Bluetooth Hands Free Phone System by BlueConnect USER GUIDE TABLE OF CONTENTS 1 INTRODUCTION Pg Pg WHAT IS BLUECONNECT? 2 WHAT CELL PHONES WORK? 2 DEFECTIVE / DAMAGED MERCHANDISE CUSTOMER CONTACT INFORMATION

More information

CISCO WebEx Guide for participants of WebEx meetings. Unified Communications

CISCO WebEx Guide for participants of WebEx meetings. Unified Communications Unified Communications CISCO WebEx Guide for participants of WebEx meetings Version: January 2014 TABLE OF CONTENTS Introducing WebEx... 2 How to join a WebEx meeting... 2 How to join a WebEx meeting as

More information

How to Host WebEx Meetings

How to Host WebEx Meetings How to Host WebEx Meetings Instructions for ConnSCU Faculty and Staff using ConnSCU WebEx Table of Contents How Can Faculty and Staff Use WebEx?... 2 Inviting Meeting Participants... 2 Tips before Starting

More information

Using Computer Audio in Adobe Connect Meetings Metropolitan Community Churches Office of Leadership and Development

Using Computer Audio in Adobe Connect Meetings Metropolitan Community Churches Office of Leadership and Development Using Computer Audio in Adobe Connect Meetings Metropolitan Community Churches Office of Leadership and Development This document is designed to assist you in using the internal sound function in Adobe

More information

GENESYS MEETING CENTER. User Guide

GENESYS MEETING CENTER. User Guide GENESYS MEETING CENTER User Guide GENESYS MEETING CENTER Customer Service and Support We are here to help you at any time: Technical Support: 1-800-305-5208 1-303-267-1097 Technical Support during conference

More information

GENESYS MEETING CENTER. User Guide

GENESYS MEETING CENTER. User Guide GENESYS MEETING CENTER User Guide WELCOME TO GENESYS MEETING CENTER Genesys Meeting Center is your perfect everyday business conferencing tool. Our award-winning technology integrates fully-automated voice

More information

Welcome to Genesys Meeting Center

Welcome to Genesys Meeting Center User Guide Welcome to Genesys Meeting Center Genesys Meeting Center is your perfect everyday business conferencing tool. Our award-winning technology integrates fully-automated audio conferencing with

More information

Zoom Guide Book. The Office of Academic Technology http://academictech.ottawa.edu/ LEADER GUIDE

Zoom Guide Book. The Office of Academic Technology http://academictech.ottawa.edu/ LEADER GUIDE The Office of Academic Technology http://academictech.ottawa.edu/ Zoom Guide Book LEADER GUIDE Documentation and screenshots are based on Zoom version 2.5.XXXX About Zoom: Zoom is a cloud-based conferencing

More information

From the World s Leading Conferencing Specialist

From the World s Leading Conferencing Specialist Audio Conferencing Solutions InterCall has become one of the largest conference services provider in the world. We specialise in every type of conferencing Audio, Video, Web and Event. We connect thousands

More information

Calling for Help in an Emergency

Calling for Help in an Emergency Calling for Help in an Emergency In an emergency, the ability to call for help quickly and effectively can mean the difference between minor property damage and total devastation, or even between life

More information

2007 Global Crossing - Proprietary. Ready-Access Web Meeting Version 9

2007 Global Crossing - Proprietary. Ready-Access Web Meeting Version 9 2007 Global Crossing - Proprietary Ready-Access Web Meeting Version 9 Agenda Getting Started with Installation/Login Participant Experience Conference Center Features Starting your Web Meeting Managing

More information

View/Edit Owner Profile

View/Edit Owner Profile USER GUIDE TCC Online Manage My Account View or update your personal account profile details and/or your product feature defaults at any time by visiting the Manage My Account section on TCC Online. View/Edit

More information

Mastering Lync Meetings

Mastering Lync Meetings Mastering Lync Meetings cd_mastering_lync_meetings_v2 1 8/25/2014 Course Title Contents Overview of scheduled Online Lync meetings... 3 General Best Practices... 3 Scheduling the meeting... 4 Recurring

More information

Best Practice Guide - Hosting a Webinar

Best Practice Guide - Hosting a Webinar Best Practice Guide - Hosting a Summary Short for web based seminars, webinars are online methods of communication which are transmitted over the internet and aimed to reach large audiences. A key feature

More information

Skype for Business: Get Started... 3. Set-up Audio... 3. Set-up Video... 3. Conversation Window... 4. Shut Your Virtual Office Door...

Skype for Business: Get Started... 3. Set-up Audio... 3. Set-up Video... 3. Conversation Window... 4. Shut Your Virtual Office Door... Desktop/Laptop Contents : Get Started... 3 Set-up Audio... 3 Set-up Video... 3 Conversation Window... 4 Shut Your Virtual Office Door... 4 Personalise... 5 Customise What s Happening Today... 5 Profile

More information

Lync 2013 - Online Meeting & Conference Call Guide

Lync 2013 - Online Meeting & Conference Call Guide Lync 2013 - Online Meeting & Conference Call Guide Alteva Hosted Lync Version:00 QUICK LINKS Schedule an Online Meeting Change Meeting Access and Presenter Options Join from a Computer with Lync Installed

More information

Tips for New Leaders Fast Path Series

Tips for New Leaders Fast Path Series Tips for New Leaders Fast Path Series Centra Software, Inc. 430 Bedford St. Lexington, MA 02420 www.centra.com Limitations on Warranties and Liability Centra Software, Inc. reserves the right to make changes

More information

Web Conferencing SOLUTIONS Buyers Guide

Web Conferencing SOLUTIONS Buyers Guide Web Conferencing SOLUTIONS Buyers Guide Table of Content: SOLUTIONS for businesses 2 Web meeting basic needs 2 Other types of online web conferencing 2 Web based conferencing features 3 Web conferencing

More information

INTERCALL ONLINE. Customer Portal Manage Account User Guide. View/Edit Owner Profile

INTERCALL ONLINE. Customer Portal Manage Account User Guide. View/Edit Owner Profile INTERCALL ONLINE Customer Portal Manage Account User Guide View or update your personal account profile details and/or your product feature defaults at any time by visiting the Manage My Account section

More information

Best Practice Guide Hosting a Webinar

Best Practice Guide Hosting a Webinar Best Practice Guide Hosting a Web-i-nar - noun Short for Web-based seminar, a presentation, lecture, workshop or seminar that is transmitted over the Web. A key feature of a is its interactive elements

More information

Instructions to set up ReadyTalk to work with Adobe Connect

Instructions to set up ReadyTalk to work with Adobe Connect 1 Instructions to set up ReadyTalk to work with Adobe Connect 1. Why do this? For several years we ve been using Adobe Connect for the visuals and ReadyTalk for the audio in online meetings. The voice

More information

Telephone User Guide 9404 and 9408 Models

Telephone User Guide 9404 and 9408 Models Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History

More information

Blackboard Collaborate Introduction & Handbook

Blackboard Collaborate Introduction & Handbook CSU Stanislaus Office of Information Technology Blackboard Collaborate Introduction & Handbook What is Collaborate? Blackboard Collaborate is the university s online meeting and conferencing service. Users

More information

A Guide to Conference Calling

A Guide to Conference Calling A Guide to Conference Calling Contents A Guide to Conference Calling... 1 How to book a 247meeting Conference Call Using the Arthur Cox Conferencing scheduler:... 2 How to book a 247meeting Conference

More information

Outline / Table of Contents. Course Materials; Communication & Collaboration Tools; Activities & Projects

Outline / Table of Contents. Course Materials; Communication & Collaboration Tools; Activities & Projects Outline / Table of Contents Conducting a Video Conference Class Best Practices &Tips for Instructors Preparation - page 2 Course Materials; Communication & Collaboration Tools; Activities & Projects In

More information

Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started

Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward

More information

What is Skype? Skype is a free program that uses the latest technology to bring affordable and high-quality voice communications to people.

What is Skype? Skype is a free program that uses the latest technology to bring affordable and high-quality voice communications to people. What is Skype? Part 1 Skype lets you make free calls over the internet to anyone else who also has the service. It's free and easy to download and use, and it works with most computers. Skype is a free

More information

IDT Connect User Guide

IDT Connect User Guide IDT Connect User Guide Updated: January 31, 2008 Table of Contents Getting Started... 2 Setting Up Your Conference Room... 3 Setting your Administrator Password... 3 Setting your Participant Password...

More information

45 Ways to Grow Your Business with Transcribed Content

45 Ways to Grow Your Business with Transcribed Content 45 Ways to Grow Your Business with Transcribed Content You work hard to create your audio and video content, but did you know that there is something very simple you can do to help maximize your content

More information

Lync 2013 for Windows. Conferencing Quick Reference

Lync 2013 for Windows. Conferencing Quick Reference Lync 2013 for Windows Conferencing Quick Reference 102713 Contents Information for Lync Meetings and Conference Calls... 3 Schedule a Phone Conference or Lync Meeting... 4 Set Meeting Options... 4 Meet

More information