Smart Training Services: Training and End-User On-Boarding

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1 : Training and End-User On-Boarding A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ info@avsnet.co.uk

2 Unlock the value behind your collaboration technology Your organisation will only achieve its business goals if your people are given access to the right knowledge, skills and collaborative technology. Specialist and renowned training The more your people understand how to use different visual collaboration technologies, the quicker your organisation will enjoy the associated commercial and cultural benefits. avsnet offers a simple, effective solution for overcoming the training complexities associated with a diverse range of collaboration technologies. Our specialist training programmes enable your organisation to benefit from our expertise and know-how while your own training staff can focus on its own objectives. Maximising your investment At avsnet we understand that implementing the technology is just the beginning. End-user training is an integral part of driving acceptance, ensuring usage and adoption and generating long-term value for the technologies that you have invested in. Our extensive training programmes cover every aspect of our service portfolio, including: Visual Communications Interactive Collaboration Social Collaboration Unified Communications Businesses demand immediate investment returns and with our training, you can achieve just that. We utilise a practical, hands-on methodology that encourages endusers to learn and practise new skills within a real work environment. It is a proven, highly effective approach that means whatever the existing level of knowledge and confidence, staff will develop their skills quickly and efficiently. This approach starts generating real business benefits immediately and it is proven to transform your organisation. Combining quality content and engagement methods, a passionate team and a flexible delivery model, our training services are guaranteed to make a difference. 1 2

3 avsnet s training capabilities include: Visual communications Interactive collaboration Our comprehensive visual communications training programme covers every possible point of presence, from dedicated meeting spaces, desktop video and home offices to on-the-move tools. Introduction to Visual Communications Technical End-Point and Infrastructure Training for Visual Communications Technical Support Training for Visual Communications End-Point and End-User Familiarisation Training Immersive Telepresence Systems Meeting Room Systems Desktop Systems Home Office Systems Mobile Video Systems Mobile Field Systems Training Room Systems Telemedicine Systems Video Meeting Facilitation Training From meeting rooms to the specialist collaborative solutions that separate your business from the competition, our training programme helps your staff work more productively and efficiently with confidence. Introduction to Interactive Collaboration Technical End-Point and Infrastructure Training for Interactive Collaboration Technical Support Training for Interactive Collaboration End-Point and End-User Familiarisation Training Interactive Meeting Room Systems Interactive Marketing and Communications Systems Interactive Training Room Systems Interactive Video and Data Conferencing Systems Interactive Boards and Podiums Systems Room Management Systems Interactive Collaboration Software Collaboration Meeting Facilitation Training 3 4

4 Social collaboration Unified communications Our training capabilities around social business tools ensure your staff leave the programme feeling confident and ready to collaborate with colleagues, customers, partners and suppliers more effectively. Introduction to Social Collaboration Technical Training for Social Collaboration Technical Support Training for Social Collaboration End-User Application Training WebEX Lync Jabber Support your staff with the unified communications training they require to ensure the tools at their disposal are transforming their professional lives for the better. Technical End-Point and Infrastructure Training Technical Support Training End-Point and End-User Familiarisation Training Meeting Room Systems Desktop Systems Home Office Systems Video Meeting Facilitation Training 5 6

5 Exceptional training, incredible results Our qualified and accredited teams are experts in the technology we design and training techniques behind them. This allows them to design and deliver bespoke training programmes that meet your business culture and staff requirements. End-user experience, technical skill and their positions within the business are considered from every angle when building your specific training programme. Alongside a friendly, approachable service, all of our trainers are certified NLP Practitioners, which means a flexible understanding of how to impart information. Assessment An end-user usage and adoption focused approach avsnet s range of training services are linked by a common belief end-user Deliver Training Our Training Methodology Evaluate usage and adoption is the ultimate goal. This means we consider every aspect of the implementation process and design our training to match that. From general advice and guidance, to training design and planning, to staff education and awareness programmes, to ongoing training support. We provide all our training services in a way that meets your requirements, whether as a specific time-sensitive project or ongoing training support as part of our overall managed service methodology. Design Training Identify Needs Your staff should never feel abandoned to learn new technology or ways of working, we are the training partner to make them feel comfortable and secure in their abilities every time. 7 8

6 About avsnet Our client experience avsnet is a leading visual collaboration and unified communications solutions provider that, for over a decade, has been delivering sustainable business transformation to organisations of every size and sector. As a partner we always recommend best-in-class technology, whether it s unified communications, visual communications, visual collaboration or the network that sits at the heart of these solutions. We believe the best way to become a long-term partner is to offer our clients complete flexibility at every stage of the solution development and deployment process. Therefore, in addition to adopting a vendor agnostic approach, working only with the world s market-leading technology providers, we offer complete freedom and flexibility in how these technologies are utilised. This combination of technological capability, design knowledge and deployment flexibility makes us truly unique. It means you will always receive a world-class collaboration and communication solution from avsnet. avsnet, connecting people to purpose. 9 10