Business, Management and Finance

Size: px
Start display at page:

Download "Business, Management and Finance"

Transcription

1 Marketers and sales practitioners have long required broader business skills both for effective marketing performance and for credibility with their colleagues across the business. Skills such as people and project management, team working and financial competence are critical skills for marketing and sales professionals who want to progress beyond a junior role. For marketers who are looking to stand out from their counterparts and move into a more strategic role, additional skills such as business analysis, budgeting and business maths can provide the tools to help you to analyse information and data which in turn will help to define and check existing marketing strategies and plans. Business, Management and Finance Courses Course Page Fundamentals of Project Management workshop 92 Business Analysis for Marketing Managers workshop 92 Budgeting for Marketers workshop 93 Business Maths for Marketers workshop 93 Finance for Sales and Marketing Managers workshop 94 Leadership Skills for New Managers workshop 94 Essential Presentation Skills workshop 95 Assert Yourself workshop 96 Time Management workshop 96 Networking for Results workshop 97 Managing Marketing Resource 3 day course 98 Coaching Skills for Managers 2 day course 98 Influencing Skills to Get Results workshop 99 Presentation 2 day course For classification levels please refer to page 3 For latest courses and dates check 91

2 Fundamentals of Project Management Business Analysis for Marketing Managers Budgeting for Marketers Business Maths for Marketers Gain the confidence and skills required to implement the key stages of project management 0759 Make your marketing plan more effective, credible and persuasive by quantifying and prioritising each component of the plan 1304 Feel more confident when dealing with budgets 0786 Financial, mathematical and statistical techniques to help you quantify marketing performance 1153 An essential foundation for anyone new to project management. With a focus on the steps required to scope, plan, implement and evaluate marketing projects, it also provides the grounding required to deliver on time and within budget. We also consider the human factor, encouraging the project manager to gain cooperation and mutual accountability within the project team. You will understand the key stages of project management and your responsibilities to both stakeholders and your team. You will gain confidence in the process to deliver projects on time and within budget. You will understand how to unite your team and work together to perform efficiently and cost-effectively. For the organisation this means better project control and delivery, and confident marketers who take the inevitable challenges of project management in their stride. This workshop provides the perfect introduction to project management for marketers and those who operate in other areas of their organisation. It is therefore suitable for anyone who is new to marketing or project management and would like some formal training to help build skills and confidence. ß Understand what it really means to be a project manager and why it is an essential skill for the ambitious marketer. ß Understand how personal efficiency is a big contributory factor to successful project management. ß Scope a project and set realistic objectives while managing stakeholder expectations. ß Plan a project and prioritise all the tasks within the plan. ß Implement the project plan and organise your team to work to deadlines. ß Work with the team to get the best out of people so that they understand the role they are playing and the accountability they have to the team. ß Understand why evaluation is so important. There is lots of discussion and exercises to ensure that the project management theory we cover can be translated for the real world and the delegates own work situation September 14 December December Birmingham June Manchester April Reading August ß Managing Marketing Resource (p98) This course meets the needs of marketers who want to develop a business analysis toolkit which they can use continuously to check their marketing strategy and thereby improve company performance. It will help delegates to turn marketing data into information. This process can act as a template for assessing new business opportunities, and help to discriminate between alternative strategies. You will learn how to take the raw materials of business data and turn them into real business intelligence. You will learn by doing, using best practice examples and scenarios, so that you can do it for yourself when you go back to the workplace. Your organisation will get the benefit of investments already made in data collection and market intelligence, by making them more usable. If used effectively, the toolkit should lead to significant performance and profit improvements. A greater understanding of objective assessment tools will lead to sharper strategic focus. This course is designed for marketers who are moving into positions in which they will be expected to demonstrate increasing strategic awareness, and for existing marketing managers who want to have an objective process for deciding between alternative opportunities. This workshop is a foundation course, and is intended to be self-sufficient, demanding no prior in-depth working knowledge of strategic marketing frameworks. ß Learn the definitions of each tool what it is, and what it does. ß Use the main steps of the strategic marketing process in a logical and prioritised way. ß Appreciate the importance of interpreting the statements companies make about themselves. ß See the importance of risk analysis and scenario planning in every area of the business. ß Understand what parameters might be important for your company, and learn how to rank them. ß Put the steps together in the right sequence. ß Present findings as an effective decisionmaking tool for senior management. Delivery style is interactive. All the tools and frameworks are explained, and then each component will be practised, sometimes individually, sometimes in groups. Contributions from delegates, especially experiences from the field, are warmly welcomed October March 08 June 26 October ß Business Maths for Marketers (p93) Unless you understand the financial side of the business, you re unlikely to make it to top management. This highly interactive workshop will introduce you to methods of creating budgets and show how they are used to monitor and improve financial performance. It will help you, and your organisation, to manage budgets effectively and you will be able to deal more confidently with your accountants. You will benefit because you will understand the methods and terminology used by accounts and finance staff, and you will feel more confident when communicating with them. The course will help you to do your job better and help prepare you for senior management, where the ability to use budgets is crucial. Your organisation will benefit because people will return to the workplace with a greater degree of understanding and more confidence. The course will help them to prepare more accurate budgets, manage them better and have more effective relationships with their accountants. The training will suit anyone who has recently started to deal with budgets in their job, or who will do so in the future. ß Understand the benefits and limitations of budgets. ß Develop more accurate budgets and forecasts. ß Monitor and control budgets through the use of monthly accounts. ß Use tools such as sensitivity and break-even analysis. ß Present your budget and deal with challenges. ß Individual exercises where you are asked to construct a budget from a set of sample data. ß Pairs exercises where you analyse a set of management accounts and suggest corrective action. ß Group exercises in which you will be asked to create and justify a budget November March 17 July 22 November ß Finance for Sales and Marketing Managers (p94) This workshop will give you the ability and confidence to utilise basic financial, mathematical and statistical procedures so you can contribute more fully to defining and delivering marketing and organisational objectives. It s designed to help you collect, process, analyse and utilise quantitative data and derived information more efficiently and effectively. With increasing pressure on budgets, it will help you to better justify plans and quantify results. You will learn the key financial, mathematical and statistical techniques that will enable you to not only better understand your marketing environment but also produce more quantitatively oriented plans, strategies and tactics. The workshop should also boost your confidence in liaising with more quantitatively oriented colleagues. Many marketers are not fluent in the language of business, ie. the numbers. This workshop is designed to help the organisation s marketers become more focused, analytical and credible in an increasingly numbers-oriented world. This workshop is for marketers and those in related functions who want to improve thier quantitive skills. It will also appeal to people wanting to better utilise Excel and in particular its Data Analysis Toolpak add-in. ß Utilise quick maths techniques to build confidence and impress colleagues. ß Understand Excel fundamentals. ß Exploit the key 20% mathematical/statistical tools and techniques that will deliver 80% of the results you require. ß Conduct an 80:20/Pareto analysis on a customer database. ß Differentiate between margin and mark-up and the implications. ß Determine the bottom line impact of price changes. ß Calculate the break-even point on projects including the development and launch of new products. ß Utilise key financial terminology and mathematics with your accountant and CEO. ß Use basic descriptive statistics to analyse and describe data and turn it into information. ß Use basic inferential statistics to establish correlations and cause and effect. ß Calculate key marketing statistics such as return on marketing investment (ROMI). A mixture of slides, demos and discussion, with lots of hands-on exercises and mini workshops. Emphasis on practical application! October February 12 September s ß Business Analysis for Marketing Managers (p92) ß Market and Sales Forecasting (p31) 92 Training bookings and advice +44 (0) Book online 93

3 Finance for Sales and Marketing Managers Leadership Skills for New Managers Essential Presentation Skills Feel more confident when dealing with finance 0502 Leap over the first four hurdles faced by every new manager 1406 Become a confident, engaging and influential presenter, whether speaking to internal or external audiences 0970 Unless you understand the financial side of the business, you re unlikely to make it to top management. This workshop will introduce you to the essential financial and accounting concepts, and show how they affect marketing and selling. It will help you to assess the financial strength of potential customers and suppliers, and see how your own activities affect the organisation s performance. You will benefit because you will understand the terminology used by accounts and finance staff, and will feel more confident when involved with them. The course will help you do your job better and help prepare you for senior management, where financial awareness is crucial. Organisations will benefit because people will work with more confidence. They will have a greater understanding of the financial performance of their own organisation, suppliers and competitors. This should result in more profit and/or better use of the resources that they manage. This workshop will suit anyone who has to deal with finance in their job, or who will do in the future. For example it will suit those who deal with suppliers and customers, and who have to analyse annual financial statements. ß Understand the difference between cash and profit. ß Understand the contents of a cash flow statement, profit and loss account and balance sheet. ß Interpret financial accounts. ß Carry out ratio analysis and interpretation of key performance indicators. ß Use tools such as break-even analysis. ß Manage working capital. ß Understand terminology such as gearing and return on capital employed. A variety of exercises will be used, including: ß Individual exercises where you calculate and interpret ratios. ß Group exercises in which you will analyse and interpret annual financial statements November February 14 June 25 October ß Budgeting for Marketers (p93) This course will develop the skills and confidence you need to work effectively with your team and to deal impartially with difficult situations. For team leaders attending, this course helps you recognise your skills in an organised and professional way. You will meet and communicate with other firsttime leaders and leave with extra confidence to assert yourself in your leadership role. You will learn how to improve team performance, by motivating individuals and building a team that will provide a sense of purpose and achievement for all its members. Many new managers suffer stress and disillusionment in the first few months of their appointment due to lack of skills. The course will remove this concern and provide your organisation with new leaders who understand how to direct their teams and build group synergy. This dynamic course is for those newly appointed, or about to be appointed, to management positions. ß How to make an effective transition from team member to team leader. ß Understand the three critical factors of leadership success. ß Identify the three critical actions of leadership. ß Recruit new team members. ß Understand and outline the behaviour of success. ß Manage people and resources effectively. ß Understand and implement leadership styles. ß Put motivation theories into practice. ß Use key communication techniques. ß Make leadership decisions. ß Understand the process of management. ß Understand what makes an effective team. ß Control the satisfiers and dissatisfiers that control work output. ß Set and monitor targets and reporting standards. A totally interactive experience that is relaxed, but engaging, this workshop is designed to elicit opinions and contributions from all attending. The course format includes: ß A case study exercise. ß An introduction to psychometric measurement. ß Training video. ß Group exercises. ß Group discussions September 29 November February 18 June 04 September 06 December ß Managing Marketing Resource (p98) Even the most professional and accomplished marketers can feel nervous and uncomfortable when asked to make a presentation. This course builds confidence from the first moment to the last, improving delegates mindsets as well as skill sets. We also study the psychology of persuasion, learn how to structure material powerfully and discover how to engage with an audience. Delegates address and overcome the natural fears that people have when preparing to make a presentation, such as: Will the audience find me interesting? Will they buy my arguments? Will I remember what to say? Will my voice dry up? How will I handle those tricky questions? Your employer can feel confident that you are able to represent their brand with conviction and pride, whether you are pitching for business, presenting to a peer group or engaging internal stakeholders. For junior to middle managers, either agency or in-house, who want to maximise their impact and increase their influence. ß Discover how to access your most positive mindset and overcome the fear of public speaking. ß Identify your audience and what they care about. ß Discover the cycle of persuasion and the five secrets of great content. ß Structure what you are saying for maximum effect. ß Use an authoritative voice: improve your tone, pace, volume and emphasis. ß Develop more confident body language, so that your eyes, face and hands match your message. ß Channel nervous energy. ß Use visual aids. ß Handle questions. ß Very hands-on. ß Intensive practical exercises. ß Several opportunities to make presentations in a safe environment, and learn from peer and tutor feedback December April 11 July 10 October s ß Assert Yourself (p96) ß Presentation (p99) ß Influencing Skills to Get Results (p99) 94 Training bookings and advice +44 (0) Book online 95

4 Assert Yourself Time Management Networking for Results New course Assertiveness is ability to say what you want, what you need or feel 0976 How to achieve more in less time through research-proven training 1417 Build powerful relationships for business success 0435 In partnership with This workshop focuses on how to become more assertive. Assertiveness is based on a philosophy of personal responsibility and an awareness of the rights of other people. Being assertive means being honest with yourself and It means having the ability to say directly what it is you want, you need or you feel, however, not at the expense of other people. Getting the balance between being too submissive or aggressive at work is always difficult. This popular event gives you the confidence to ensure that you are heard, respected and appreciated. Each member of your team brings individual strengths and skills to your flourishing organisation. Packed with cutting edge, highly enjoyable, interactive exercises, this popular event draws out people s full potential so making them more productive and successful as team players. Anyone looking to build confidence in themselves or teams will find that this event helps you communicate more effectively with the key people you work with throughout your career. ß Know what assertive behaviour is and what it is not. ß Deal with non-assertive behaviour, in particular coping with conflict. ß Use tools and techniques for being more assertive. ß Make an impact, assertively - first impressions do count. ß Be heard, respected and valued. ß Use assertive questioning. ß Use the right words and tone of voice. ß Demonstrate assertive body language. ß Tackle those difficult people. ß Adapt and flourish in hectic sales and marketing environments. ß Continue to be a valued asset to your company whilst remaining in control of your own career. This workshop will be highly practical and interactive allowing the group to discuss and share experiences. There will be a mix of small and large group activities, plus some written activities December March 17 September ß Influencing Skills to Get Results (p99) This course seeks to produce a measurable step-change in your overall ability to make effective use of your work and personal time. In a fun, non-threatening way, it increases awareness of your present time challenges. It provides guidelines and techniques that can be shown to work in the realities of the workplace. You will benefit by learning a flexible, practical way of structuring your day, spending more time on what is important to you and feeling more in control of your time. Increased confidence in managing tasks and achieving a better work-life balance are other typical benefits. The proven methods learnt on this course will help organisations benefit from increased productivity, fewer delays and enhanced timely achievement of goals. More time will be spent on important value-adding tasks at the expense of the time-consuming unimportant ones. There are no specific pre-requisites for this course. The training is aimed at people with responsible roles at all levels and all functions that have some discretionary use of their time. It is equally suited to the small business and multi-national. ß Identify and avoid the chicken farmer syndrome and other common time traps. ß Devote more time to what is really important in work and life. ß Clarify and achieve expectations through effective planning, monitoring, diary and personal time management. ß Plan and prioritise daily tasks, cope with the expected unexpected and spend more time on the important value-adding tasks. ß Plan and protect quality time for quality tasks by managing interruptions. ß Say no acceptably and prevent pressure becoming stress. ß Have increased confidence and results from delegation. ß Improve your contribution to or chairing of meetings. ß Develop a personal time management toolkit that combines the benefits of both technology and paper. ß Work with an uncluttered desk and effective filing system. ß Manage s efficiently. ß Inter-active, relaxed and fun. ß Work-based examples to illustrate concepts. ß Discussions to explore ideas and exercises to consolidate learning. ß Research-proven methods to measure post-course improvement February 10 July 11 December Birmingham September Manchester November Get a free A5 Filofax management system worth 95 to help implement the ideas and combine with your electronic systems Networking is an incredibly powerful tool for personal and business development. Sadly, it is also a tool that is often misunderstood, misused or ignored. This course will equip delegates with a structured, proven approach to networking that delivers results and works hand in hand with mainstream marketing. The course is intensive and practical. Delegates will leave with a detailed personal action plan for more effective networking. Strong personal relationships with the right people are a cornerstone of business success. Yet in so many businesses, the approach to building these relationships is unplanned and unproductive. You will leave equipped with a toolkit for effective networking whether you re networking for business or for yourself. This course teaches delegates the role and importance of effective networking as a business development tool and equips them with the skills they need to build powerful business relationships. This course is for anyone who wants to improve their networking skills for use in either a personal or business context. It is likely that middle and senior managers will benefit most from a commercial perspective, given the type of relationships they will be developing on behalf of their organisations. ß Understand the role and importance of networking. ß Prepare a networking plan and set networking objectives. ß Identify and profile networking targets. ß Select, create and get the most from networking opportunities. ß Nurture powerful and productive relationships. ß Capitalise on the opportunity of social media. ß Prepare and rehearse to be impressive. ß Measure your success and avoid the busy fool trap. ß Integrate networking with mainstream marketing. The course is practical and highly interactive. Delegates use content to develop a personal plan throughout the day. The typical learning cycle repeated through the day will be: ß Introduce new idea, model or approach. ß Discuss how this can be applied to personal/ business situations. ß Apply learning to individual plan. Delegates will also be set networking tasks in each of the breaks January 12 April 12 September 04 December your training budget Multiple bookings offer Take advantage of our multiple bookings offer and save more than 500 on training courses. Simply book more than one course for yourself and your colleagues at the same time and you can benefit from the following savings: 2nd course 20% off 3rd and subsequent courses 25% off All courses must be booked at the same time and taken within six months of the date of booking. Quote 735EN at the time of booking. Full terms can be found at 50% off Compliance courses Normal price 550, but now just 275 when booked alongside another course. Attend our compliance courses and get the vital knowledge and confidence to ensure you are operating within the law and following responsible business practice. ß Data Protection for Marketers page 88 ß Must Know Law for Marketers page 88 ß Corporate Social Responsibility page 89 ß Making the Most of the Olympic Opportunity page 89 ß Managing the Risks of Social Networks page 17 Make sure you protect yourself in a complex legal and regulatory world. This offer cannot be used in conjunction with any other CIM promotion or member discount. Both courses must be booked at the same time and attended by the same person. Quote 1058EN at the time of booking. Full terms can be found at Get 50% off a compliance course when you book any other course from this directory 96 Training bookings and advice +44 (0) Book online 97

5 Managing Marketing Resource Coaching Skills for Managers New course Influencing Skills to Get Results Presentation Manage projects and people to deliver against expectations 21 CPD hours 0602 Bring coaching skills to your management role get the best from yourself and results from others 14 CPD hours 0442 Increase your chances of getting others to act in the way you want 0977 Develop powerful presentation skills for increased business and personal success 14 CPD hours days 2 days 2 days Balancing a team s skills and styles against stakeholder s expectations can be tricky. This can lead to poorly conceived projects with ill-defined budgets, timings and project outcomes. This course will build the process and people skills, project knowledge and appropriate management behaviours, to enable managers to deliver projects that contribute towards business objectives, whilst also delivering against expectations. You will return to your organisation with a thorough process for confidently managing your team and projects from the brief through to a successful outcome. You will also understand the range of skills required to be a respected project and people manager. Your company will benefit from individuals who feel confident in managing challenging projects, with a solid process in place to support them. Vitally, the course also focuses on people management and how to communicate and motivate teams in a way that ensures everyone gives their best. For marketing managers who wish to acquire the project management skills necessary to manage a project through to a successful completion as well as understand how to hone and fine-tune their people management skills. ß Be a project leader balancing your commitment to the team and the project. ß Define project scope, managing changes and risk. ß Plan a project, prioritise and deliver a plan of action. ß Work to deadlines and deliver within budget and on time. ß Motivate team members and gain their buy-in. ß Manage stakeholder expectations. ß Use powerful negotiation skills when managing ß Communicate effectively one-to-one and to your team. ß Manage team dynamics. ß Use the power of influencing amongst extended or indirect teams. ß Evaluate the success of a project. It is a highly interactive course, with many opportunities to practise skills and role-play in a safe environment. All learning points are supported with exercises and discussion and references to the delegate s own work situation to ensure that theory can be put into practice October February October Residential 1,975 + VAT 1,777 + VAT Non-residential 1,775 + VAT 1,597 + VAT Coaching is a technique that focuses on working with others to help them achieve their full potential, work with more independence and be self-motivated. This course will show you the very best of current coaching practice. You will also learn how coaching differs fundamentally from other approaches such as mentoring, facilitation, skills development and training and how to recognise the boundaries. Coaching skills can have an enormous impact on all your relationships. You will learn to build rapport, add value, improve performance, resolve conflict and enhance wellbeing. You will learn how to apply coaching techniques immediately and with confidence. Exploring the relationship between personal and corporate values and beliefs and how to align them within the business will improve productivity, satisfaction and overall performance in your organisation. This course is for managers and leaders who want to utilise coaching within their teams. You may have some experience of coaching or being coached, though you will not necessarily have had any formal coaching training. ß Recognise when coaching can be most effective. ß Develop NLP tools and reflection techniques. ß Have the important but difficult conversations. ß Motivate yourself and others by identifying the real drivers. ß Understand the values and beliefs that are influencing your behaviours. ß Create great rapport-building capability. ß Identify and tackle areas of conflict constructively. ß Get greater commitment and buy-in from ß Ask effective questions to get to the answers you need. ß Use influencing language. ß Recognise and resist behaviours that undermine the coaching process. ß Benefit from applying the coaching approach in life beyond the workplace. The course is based on a workbook, practical exercises and some structured presentation. After the course, there will be an opportunity for further one-to-one/small group coaching January April September December Residential 1,425 + VAT 1,282 + VAT Non-residential 1,325 + VAT 1,192 + VAT ß Leadership Skills for New Managers (p94) This workshop provides the skills and approach to provide a credible argument that supports your goals and persuades other people. The best influencers require good interpersonal and communication skills. This workshop will show you how to persuade, influence and negotiate - not convincing or selling, rather learning about others and negotiating. You will gain greater cooperation, both internally and externally, in order to meet goals, establish principles and initiate action. You will become increasingly effective when communicating with colleagues and customers. Your organisation will see an improvement in internal and external working relationships, as well as a greater acceptance of proposals for change in activities and corporate processes. Pull people together, move ideas forward, galvanise change and create constructive conclusions. This course is for anyone who needs to persuade and influence across functions (marketing, sales, finance, HR, production etc.) in order to achieve their goals. In addition, managers who are responsible for the management of others will benefit from this workshop. ß Build rapport and trust with people. ß Recognise and understand the motivations of ß Use the learning style and social style of others in order to influence. ß Develop a structured approach to influencing and persuasion. ß Use neuro-linguistic programming (NLP) techniques to move the other person towards your point of view. ß Handle conflict, disagreement or misunderstandings effectively. ß Negotiate through finding shared solutions. ß Obtain and retain commitment. The programme will be supported by a course manual, though the nature of the subject makes the day very experiential. Participants will be encouraged to explore themselves in order to better understand others and thus to be more effective in influencing September February 24 September s ß Assert Yourself (p96) ß NLP for Sales Success (p109) This programme will develop powerful presenters, who feel confident in their own performance. People who build and maintain rapport with their audience and communicate in an impressive and influential manner. We are increasingly judged on how competently we deliver our message as well as the message itself. This applies to staff meetings, client presentations and our wider business and social communications. The difference between success and failure often rests on our ability to be an effective and persuasive presenter. You will benefit from higher levels of competence and credibility during presentations. You will learn to use a range of presentation techniques to achieve your objectives and inspire people to action. Future presentations will be welcomed, not feared. Organisations who invest in this programme for their sales and marketing professionals and other senior personnel will gain significant benefits. Their staff s increased presentation skills and self confidence will enable them to influence decision makers, gain acceptance of ideas, win more business and enjoy greater success. Everyone who needs to make business presentations more effective, enjoyable and successful, especially those in more senior positions, who need to make a difference to business performance. ß Identify your perfect presenter profile and work towards its achievement. ß Have more confidence and competence in front of any audience. ß Build and maintain rapport with their audience. ß Have a greater understanding of audience needs and how to satisfy them. ß Use a toolkit of techniques for structuring presentations that make an impact. ß Gain more control in audience interactions and challenging presentation situations. ß Set a plan for maximising presentation opportunities. ß Positive, supportive, constructive and a brisk pace. ß Learning by doing and reviewing. ß 8-10 presentations throughout the 2 days. ß Exercises demonstrated by course director and/or review coach. ß 1 to 1 reviews in separate room. ß Delegates receive a DVD of their own presentations March December June September Residential 1,815 + VAT 1,633 + VAT Non-residential 1,715 + VAT 1,543 + VAT s ß Essential Presentation Skills (p95) ß Influencing Skills to Get Results (p99) David Pinnock David believes the potential to be a great presenter exists in all of us and he aims to develop that through challenging, constructive and supportive training. In 1997, David formed his own training business, designing, developing and delivering courses for blue chips and SMEs throughout the UK, Europe, Asia and South America. 98 Training bookings and advice +44 (0) Book online 99

Sales. Sales Courses. Foundation

Sales. Sales Courses. Foundation To succeed in selling today requires the very best skills, knowledge and expertise. It is not enough to understand selling it is now essential to understand the buying process and to build the right sort

More information

Attribute 1: COMMUNICATION

Attribute 1: COMMUNICATION The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

Leadership and Management Training

Leadership and Management Training Bury College Business Solutions Leadership and Management Training The employers choice. For all your company training needs. Bury College Business Solutions - Customer Excellence Award Winner 2011 Develop

More information

Interpersonal Skills. Leadership, Change Management and Team Building

Interpersonal Skills. Leadership, Change Management and Team Building Interpersonal Skills Leadership, Change Management and Team Building Capital s Learning and Development team design and deliver tailored skills and competency based programmes to meet your wide range of

More information

Marketing and Sales, Marketing and Sales Fundamentals

Marketing and Sales, Marketing and Sales Fundamentals Marketing and Sales, Marketing and Sales Fundamentals Orsys, with 30 years of experience, is providing high quality, independant State of the Art seminars and hands-on courses corresponding to the needs

More information

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant

More information

Management, Leadership and People Development Skills

Management, Leadership and People Development Skills Management, Leadership and People Development Skills Who are these courses for? Appropriate if: You Have Been Undertaking A Supervisory Role You Have Recently Been Promoted Or Appointed To A First Line

More information

Personal Development Competency Project Professional Services. A 3-part guide for managers and staff

Personal Development Competency Project Professional Services. A 3-part guide for managers and staff Personal Development Competency Project Professional Services A 3-part guide for managers and staff Contents The competencies 3 Background and introduction to the competencies 3 The competencies referenced

More information

Training Products Portfolio

Training Products Portfolio Training Products Portfolio Supporting learning, development and change Training and Consultancy Chapel House are a UK based, accredited, professional training and consultancy organisation with programmes,

More information

JOB DESCRIPTION Client Relationship Manager. Association of Colleges

JOB DESCRIPTION Client Relationship Manager. Association of Colleges Association of Colleges The Association of Colleges (AoC) exists to represent and promote the interests of Colleges and provide members with professional support services. As such, we aim to be the authoritative

More information

VPQ Level 6 Business, Management and Enterprise

VPQ Level 6 Business, Management and Enterprise VPQ Level 6 Business, Management and Enterprise VPQ Level 6 Certificate in Business, Management and Enterprise The VPQ Level 6 Certificate in Business, Management and Enterprise is a 30 credit qualification.

More information

DFID CORE COMPETENCY FRAMEWORK

DFID CORE COMPETENCY FRAMEWORK DFID CORE COMPETENCY FRAMEWORK DFID s Core Competency Framework presents competencies in three clusters as shown below. The red cluster groups the work-related competencies, the green has peoplerelated

More information

January 2016. Communications Manager: Information for Candidates

January 2016. Communications Manager: Information for Candidates January 2016 Communications Manager: Information for Candidates Thank you for expressing interest in the role of Communications Manager. We have compiled this information pack to tell you more about The

More information

Your appraisal 360. product guide. Competency Frameworks

Your appraisal 360. product guide. Competency Frameworks Your appraisal 360 product guide Competency Frameworks ver 1.0 2 of 11 Third Eye Resolutions Ltd Contents What Appraisal360 feedback does for you... 4 Ways of buying Appraisal360... 5 System only packages...

More information

Risk Factors in Retail Buyer's Success

Risk Factors in Retail Buyer's Success Negotiation skills First Friday is a leading provider of training & development and change management services with a portfolio of 100+ clients across the UK, Europe and South Africa. Our team is unique;

More information

Making a positive difference for energy consumers. Competency Framework Band C

Making a positive difference for energy consumers. Competency Framework Band C Making a positive difference for energy consumers Competency Framework 2 Competency framework Indicators of behaviours Strategic Cluster Setting Direction 1. Seeing the Big Picture Seeing the big picture

More information

Leicestershire Partnership Trust. Leadership Development Framework

Leicestershire Partnership Trust. Leadership Development Framework Leicestershire Partnership Trust Leadership Development Framework 1 Leadership Development Framework Introduction The NHS in England is facing a period of substantial change in light of the recent Government

More information

JOB DESCRIPTION Recruitment Manager (Consultancy)

JOB DESCRIPTION Recruitment Manager (Consultancy) Association of Colleges The Association of Colleges (AoC) exists to represent and promote the interests of Colleges and provide members with professional support services. As such, we aim to be the authoritative

More information

Change Management Practitioner Competencies

Change Management Practitioner Competencies 1 change-management-institute.com Change Management Institute 2008 Reviewed 2010, 2012 Change Management Practitioner Competencies The Change Management Practitioner competency model sets an independent

More information

Negotiation Skills for Librarians

Negotiation Skills for Librarians Negotiation Skills for Librarians An online course building knowledge, skills and confidence in e-resource negotiation from Lead From Within Course purpose A six-week online course developing knowledge,

More information

Head of Engineering Job Description

Head of Engineering Job Description Head of Engineering Job Description (Job Code and Level: E006) Definition: Overall responsibility and accountability for the Engineering function across the UK which will include people and budgetary management.

More information

Competency Based Recruitment and Selection

Competency Based Recruitment and Selection Competency Based Recruitment and Selection A Handbook for Managers 2010 March 2010 v2 1 March 2010 v2 2 Table of Contents Introduction...4 1. What are competencies?...4 2. Why use competencies for recruitment

More information

New Skills. New Thinking

New Skills. New Thinking New Skills. New Thinking Team discounts and in-house options available PROFESSIONAL DEVELOPMENT FOR EAs, PAs AND OFFICE MANAGERS Essential Management Skills for Executive Assistants, Senior PAs & Administration

More information

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE)

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) ANNEXURE B GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) CRITERIA Description Generic Stards for Fully Effective Performance 1. Strategic Provides a vision, sets

More information

EDI Level 3 NVQ in Customer Service

EDI Level 3 NVQ in Customer Service EDI Level 3 NVQ in Customer Service Candidate Pack Effective from: 1 August 2006 Accreditation Number: 100/6105/8 Subject code : N2263 ASNC1235 Vision Statement Our vision is to contribute to the achievements

More information

Master Level Competency Model

Master Level Competency Model Change Manager Master Level Competency Model The Change Manager Master competency model sets an independent industry benchmark for SENIOR level change management practitioners. The model was launched in

More information

Behaviourally Based Questions

Behaviourally Based Questions Behaviourally Based Questions Index 1 HOW TO WRITE BEHAVIOURALLY BASED QUESTIONS Page 2 2 SAMPLE BEHAVIOURAL QUESTIONS Page 3 3 SAMPLE BEHAVIOURALLY BASED QUESTIONS FROM RIGHT JOB, RIGHT PERSON! CAPABILITY

More information

January 2016. Brand and Campaigns Executive: Information for Candidates

January 2016. Brand and Campaigns Executive: Information for Candidates January 2016 Brand and Campaigns Executive: Information for Candidates Thank you for expressing interest in the role of Brand and Campaigns Executive. We have compiled this information pack to tell you

More information

Document management concerns the whole board. Implementing document management - recommended practices and lessons learned

Document management concerns the whole board. Implementing document management - recommended practices and lessons learned Document management concerns the whole board Implementing document management - recommended practices and lessons learned Contents Introduction 03 Introducing a document management solution 04 where one

More information

Working in Groups BJECTIVES ONTENTS. By using this section you will be able to: Form effective groups. Devise action plans for group activity

Working in Groups BJECTIVES ONTENTS. By using this section you will be able to: Form effective groups. Devise action plans for group activity Working in Groups By using this section you will be able to: Form effective groups O BJECTIVES Devise action plans for group activity Set ground rules for group activity Delegate effectively Provide constructive

More information

Leadership and Management Programme

Leadership and Management Programme Leadership and Management Programme LEADERSHIP DEVELOPMENT 1 Message from the Vice-Chancellor Dear colleagues, we have developed a radical, ambitious and achievable Vision for our future. Achieving this

More information

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance.

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance. 1 Develop productive working relationships with colleagues Unit Summary What is the unit about? This unit is about developing working relationships with colleagues, within your own organisation and within

More information

Strategy and Planning

Strategy and Planning Adopting a strategic approach to marketing is crucial to business success and profitability. However, more often than not, when marketers talk about strategy, they are thinking about forthcoming marketing

More information

13. Identifying stakeholders and their 1relevance

13. Identifying stakeholders and their 1relevance 13. Identifying stakeholders and their 1relevance All successful public relations work is built on the foundation of good working relationships. These relationships foster trust and open communication,

More information

EXECUTIVE ASSISTANT TRAINING SEPTEMBER 2015

EXECUTIVE ASSISTANT TRAINING SEPTEMBER 2015 EXECUTIVE ASSISTANT TRAINING SEPTEMBER 2015 11 BOOK 2 $200 + GST EVERYBODY LEADS EMOTIONAL INTELLIGENCE (EI) HILTON BRISBANE 14 SEPTEMBER 2015 HILTON BRISBANE 16 SEPTEMBER 2015 BOOK 3 $390 + GST THE EA

More information

BE EXCEPTIONAL EXECUTIVE EDUCATION. THE HENLEY WAY

BE EXCEPTIONAL EXECUTIVE EDUCATION. THE HENLEY WAY BE EXCEPTIONAL EXECUTIVE EDUCATION. THE HENLEY WAY BE EXCEPTIONAL THE HENLEY WAY Helping our customers become exceptional is at the heart of everything we do. The Henley Way is academically rigorous, highly

More information

Pharmaceutical Sales Certificate

Pharmaceutical Sales Certificate Pharmaceutical Sales Certificate Target Audience Medical representatives Objective The objective of this program is to provide the necessary skills and knowledge needed to succeed as medical representatives.

More information

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014)

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) JOB DESCRIPTION: Human Resources Manager LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) RESPONSIBLE TO: Director of Human Resources and Organisational Development

More information

EXECUTIVE BEHAVIORAL INTERVIEW GUIDE

EXECUTIVE BEHAVIORAL INTERVIEW GUIDE EXECUTIVE BEHAVIORAL INTERVIEW GUIDE INTERVIEW GUIDE INSTRUCTIONS: This Interview Guide is intended to help hiring executives conduct behavioral interviews for executive classifications covered by the

More information

Communicating and influencing

Communicating and influencing HR SLA Page 1 of 9 Communicating and influencing I communicate confidently, professionally, authoritatively and with clarity both verbally and in writing. I use a range of effective communication skills

More information

Course Descriptions for the Business Management Program

Course Descriptions for the Business Management Program Course Descriptions for the Business Management Program Upon completion of two quarters, students will earn a Professional Certificate in Business Management with a specialization in a chosen area: HR,

More information

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6 The integrated leadership system ILS support tools Leadership pathway: Individual profile APS6 APS 6 profile Supports strategic direction Achieves results Supports productive working relationships Displays

More information

Tower Hamlets Education Business Partnership JOB DESCRIPTION

Tower Hamlets Education Business Partnership JOB DESCRIPTION Tower Hamlets Education Business Partnership JOB DESCRIPTION Project Manager National Number Partners (12 Month Fixed Term) MAIN PURPOSE OF JOB 1. The post holder will increase the Number Partner schemes

More information

STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY

STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY An Overview Designing, driving and implementing people management strategies, processes and projects for real business value HR Strategic

More information

Message from the Chief Executive of the RCM

Message from the Chief Executive of the RCM Message from the Chief Executive of the RCM The Midwifery Leadership Competency Framework has been derived from both the NHS Leadership Qualities Framework and the Clinical Leadership Competency Framework.

More information

People Management and Leadership Training That Gets Results!

People Management and Leadership Training That Gets Results! and Leadership Training That Gets! Welcome to Great Managers! A 5 year Australian Government-funded research report, Leadership, Culture and Management Practices of High Performing Workplaces: The High

More information

UNIVERSITY OF CUMBRIA LEADERSHIP AND MANAGEMENT DEVELOPMENT STRATEGY HUMAN RESOURCES SERVICE

UNIVERSITY OF CUMBRIA LEADERSHIP AND MANAGEMENT DEVELOPMENT STRATEGY HUMAN RESOURCES SERVICE UNIVERSITY OF CUMBRIA LEADERSHIP AND MANAGEMENT DEVELOPMENT STRATEGY HUMAN RESOURCES SERVICE NB. This strategy is available on the University of Cumbria website and it should be noted that any printed

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Leadership in Action Briefing Pack: Cohorts 15 & 16

Leadership in Action Briefing Pack: Cohorts 15 & 16 Leadership in Action Briefing Pack: Cohorts 15 & 16 Introduction 2 1 Context of leadership development at the University of York 3 2 Principles of the core leadership programmes 5 3 Methodology and principles

More information

www.negotiations.com

www.negotiations.com 3 Day Buyers Purchasing Course Overview Buyers can improve their negotiation performance by becoming aware of how to negotiate optimally with experienced supplier sales resources. What strategies and actions

More information

UNDERSTANDING EFFECTIVE LEAD GENERATION TICK #THINKGROWTH

UNDERSTANDING EFFECTIVE LEAD GENERATION TICK #THINKGROWTH UNDERSTANDING EFFECTIVE LEAD GENERATION TICK #THINKGROWTH CONTENTS 1 INTRODUCTION Page 3 2 COMPETITIVE PROPOSITION Page 4 3 USER PROFILING/AUDIENCE DNA Page 9 ENSURE YOUR BRAND HAS A CLEAR, COMPELLING

More information

Awards and Accreditations

Awards and Accreditations Awards and Accreditations #1 Preferred Private Education Institution for Professional Certification, Short Courses and Workshops (2010, 2011 & 2012) JobsCentral Learning Rankings and Survey #1 Preferred

More information

Postgraduate Certificate in Executive and Business Coaching

Postgraduate Certificate in Executive and Business Coaching Postgraduate Certificate in Executive and Business Coaching PB PB Coaching Postgraduate Certificate in Executive and Business Coaching Selecting the right coach training programme for you We appreciate

More information

Leadership and Management Competencies

Leadership and Management Competencies Leadership and Management Competencies 0 The Saskatchewan Public Service Vision: The Best Public Service in Canada Our Commitment to Excellence Dedicated to service excellence, we demonstrate innovation,

More information

Job Description. Industry business analyst. Salary Band: Purpose of Job

Job Description. Industry business analyst. Salary Band: Purpose of Job Job Description Job Title: Industry business analyst Division/Company: Industry Policy/Payments UK Reporting To: Director of Industry Policy Salary and: C Purpose of Job To provide thought leadership and

More information

The psychological contract

The psychological contract http://www.cipd.co.uk/subjects/empreltns/psycntrct/psycontr.htm?wa_src=email&wa_pub=cipd&wa_crt=feature3_main_none&wa_cm p=cipdupdate_160610 The psychological contract Employee relations Revised May 2010

More information

Programme Overview. Sir Albert Bore, Leader of Birmingham City Council

Programme Overview. Sir Albert Bore, Leader of Birmingham City Council Programme Overview Based on the popular TV series, The Apprentice, Community-Apprentice is an inter-school competition requiring young people to develop and demonstrate competencies such as leadership

More information

Confidence in negotiation outcomes and a winning performance every time

Confidence in negotiation outcomes and a winning performance every time Confidence in negotiation outcomes and a winning performance every time Foreword from Jonathan O Brien Foreword from Jonathan O Brien Throughout my 25 year career as a procurement professional, I ve learnt

More information

strategic plan and implementation framework 2013-2018

strategic plan and implementation framework 2013-2018 strategic plan and implementation framework 2013-2018 contents Introduction 3 Strategic Plan 2013-2018 4 Strategic Priorities 4 2 Implementing the Plan 5 Measuring and Monitoring 5 Communicating and Reporting

More information

Business Services Directory 2015 Everything your business needs

Business Services Directory 2015 Everything your business needs WORKING WITH Business Services Directory 2015 Everything your business needs Introduction The UK s recruitment industry is growing. Is your business set up for growth, staying one step ahead and ready

More information

Relationship Manager (Banking) Assessment Plan

Relationship Manager (Banking) Assessment Plan 1. Introduction and Overview Relationship Manager (Banking) Assessment Plan The Relationship Manager (Banking) is an apprenticeship that takes 3-4 years to complete and is at a Level 6. It forms a key

More information

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards...

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards... LSI YW00 Youth Work National Occupational Standards Introduction Youth Work National Occupational Standards Introduction Contents: Suite Overview...2 Glossary......8 Functional Map.11 List of Standards..15

More information

Collaborative Working. Behavioural Development

Collaborative Working. Behavioural Development Collaborative Working Behavioural Development Welcome! From the beginning, Keystone have gained a strong reputation as an organisational and people development consultancy that specialises in behavioural

More information

Accredited Training in Sales and Marketing

Accredited Training in Sales and Marketing Accredited Training in Sales and Marketing...invest in a Brighter Future academy 2 academy s Introduction 03 Profile of Ethos Academy s head tutor 06 Course Details Level 1 Award in Sales and Marketing

More information

LEEDS BUSINESS SCHOOL Institute of Directors (IoD) Development Programmes. Exceptional programmes for exceptional people. www.leedsbeckett.ac.

LEEDS BUSINESS SCHOOL Institute of Directors (IoD) Development Programmes. Exceptional programmes for exceptional people. www.leedsbeckett.ac. Institute of Directors (IoD) Development Programmes Exceptional programmes for exceptional people Leeds Business School holds an exclusive regional franchise to deliver Institute of Director (IoD) programmes

More information

Level5. Civil Service Competency Framework 2012-2017. Level 5 Deputy Directors

Level5. Civil Service Competency Framework 2012-2017. Level 5 Deputy Directors Level5 Civil Service Competency Framework 2012-2017 About this framework We are introducing a new competency framework to support the Civil Service Reform Plan and the new performance management system.

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

Setting Standards Achieving Success

Setting Standards Achieving Success Setting Standards Achieving Success Resolve F1 customer service problems Manage a project B5 Provide B10 leadership for your team Manage risk F5 team E14 Support E1 Manage a budget team and virtual working

More information

Cambridge Judge Business School Further particulars

Cambridge Judge Business School Further particulars Cambridge Judge Business School Further particulars JOB TITLE: REPORTS TO: SENIOR MBA PROGRAMME COORDINATOR MBA PROGRAMME HEAD Background Established in 1990, Cambridge Judge Business School is a relatively

More information

How To Train For Business

How To Train For Business TRAINING BROCHURE 2015 Sales Training International Limited www.salestrainingint.com / Tel: 0845 8901 701 Contents About Sales Training International... 2 Training Courses... 3 Leadership and Management...

More information

INVESTORS IN PEOPLE REVIEW REPORT

INVESTORS IN PEOPLE REVIEW REPORT INVESTORS IN PEOPLE REVIEW REPORT Lower Farm Primary School Page: 1 of 13 CONTENTS Key Information 3 Assessor Decision 3 Milestone Dates 3 Introduction 4 Assessment Objectives 4 Feedback Against the Assessment

More information

Identifying psychological traits in young lawyers Is it wise to encourage specialisation at law school?

Identifying psychological traits in young lawyers Is it wise to encourage specialisation at law school? Identifying psychological traits in young lawyers Is it wise to encourage specialisation at law school? www.ovationxl.com For more information, or to discuss how OvationXL can help deliver a 1-2-1 coaching

More information

Law Firms in Transition: Marketing, Business Development and the Quest for Growth

Law Firms in Transition: Marketing, Business Development and the Quest for Growth Law Firms in Transition: Marketing, Business Development and the Quest for Growth A survey of over 100 legal marketers and business development professionals Law Firms in Transition: Marketing, Business

More information

LEADERSHIP COMPETENCY FRAMEWORK

LEADERSHIP COMPETENCY FRAMEWORK LEADERSHIP COMPETENCY FRAMEWORK 1 Introduction to the Leadership Competency Framework The Leadership Competency Framework focuses on three levels of management: Team Leaders/Supervisors responsible for

More information

Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM

Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM 1. This presentation looks at the Core skills required in Key Account Management and the Critical Success

More information

Leading Self. Leading Others. Leading Performance and Change. Leading the Coast Guard

Leading Self. Leading Others. Leading Performance and Change. Leading the Coast Guard Coast Guard Leadership Competencies Leadership competencies are the knowledge, skills, and expertise the Coast Guard expects of its leaders. The 28 leadership competencies are keys to career success. Developing

More information

The People Skills of Management a three day programme for managers and leaders

The People Skills of Management a three day programme for managers and leaders The People Skills of Management a three day programme for managers and leaders What is this seminar about? This three-day programme provides you with a unique opportunity to accelerate the development

More information

Key Steps to Implementing Performance Management

Key Steps to Implementing Performance Management Key Steps to Implementing Performance Management Key Steps to Implementing Performance Management COPYRIGHT NOTICE PPA Consulting Pty Ltd (ACN 079 090 547) 2005-2013 You may only use this document for

More information

LEADERSHIP DEVELOPMENT FRAMEWORK

LEADERSHIP DEVELOPMENT FRAMEWORK LEADERSHIP DEVELOPMENT FRAMEWORK February 13, 2008 LEADERSHJP PERSPECTIVE I consider succession planning to be the most important duty I have as the Director of the NOAA Corps. As I look toward the future,

More information

Future Leaders Programme

Future Leaders Programme Future Leaders Programme LEADERSHIP DEVELOPMENT 1 Message from the Vice-Chancellor Dear colleagues, we have developed a radical, ambitious and achievable Vision for our future. Achieving this Vision requires

More information

Leadership Development Catalogue

Leadership Development Catalogue The TrainingFolks Approach The importance of superior management, leadership and interpersonal skills are critical to both individual and organizational success. It is also critical to apply these skills

More information

Effective Negotiating

Effective Negotiating Now that you ve taken the Effective Negotiating there s more. Dr. Chester L. Karrass presents the masters class of negotiation 2 Effective Negotiating the Follow-on Program Discover the next level of negotiating

More information

Management & Leadership

Management & Leadership Management & Leadership Overview The Management and Leadership qualifications aim to contribute to the skills, knowledge and overall performance of management and aid career progression. The qualifications

More information

Sales Management Competencies

Sales Management Competencies Sales Management Competencies John Sergeant Associates, Tel: (02) 9972 9900, Fax: (02) 9972 9800, Email: john@jsasolutions.com Website: www.jsasolutions.com.au js@ John Sergeant Associates Contents Page

More information

Government Communication Professional Competency Framework

Government Communication Professional Competency Framework Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their

More information

MSc Management 2 year / part-time course

MSc Management 2 year / part-time course MSc Insight Management 2 year / part-time course The MSc was born out of discussions at the Insight Management Forum, the IMA s best practice group of insight team leaders. The group felt it was time the

More information

Chartered Manager Degree Apprenticeship Assessment Plan

Chartered Manager Degree Apprenticeship Assessment Plan Chartered Manager Degree Apprenticeship Assessment Plan Crown copyright 2015 You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government

More information

Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition

Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition The NHS Leadership Academy s purpose is to develop outstanding

More information

An introduction to marketing for the small business

An introduction to marketing for the small business An introduction to marketing for the small business Membership Services Moor Hall, Cookham Maidenhead Berkshire, SL6 9QH, UK Telephone: 01628 427500 www.cim.co.uk/marketingresources The Chartered Institute

More information

the role of the head of internal audit in public service organisations 2010

the role of the head of internal audit in public service organisations 2010 the role of the head of internal audit in public service organisations 2010 CIPFA Statement on the role of the Head of Internal Audit in public service organisations The Head of Internal Audit in a public

More information

Specialist Certificate in Business Relationship Management Syllabus. Version 1.2

Specialist Certificate in Business Relationship Management Syllabus. Version 1.2 Specialist Certificate in Business Relationship Management Syllabus Version 1.2 August 2010 Specialist Certificate in Business Relationship Management Syllabus Contents Rationale...2 Aims and Objectives...2

More information

LONDON SCHOOL OF COMMERCE. Programme Specifications for the. Cardiff Metropolitan University. MSc in International Hospitality Management

LONDON SCHOOL OF COMMERCE. Programme Specifications for the. Cardiff Metropolitan University. MSc in International Hospitality Management LONDON SCHOOL OF COMMERCE Programme Specifications for the Cardiff Metropolitan University MSc in International Hospitality Management 1 Contents Programme Aims and Objectives 3 Programme Learning Outcomes

More information

Performance Management Is performance management really necessary? What techniques are best to use?

Performance Management Is performance management really necessary? What techniques are best to use? Performance Management Is performance management really necessary? What techniques are best to use? This e-book is a guide for employers to help them discover tips and methods of performance management,

More information

Leadership & Management

Leadership & Management Leadership & Management Master Class Programme 2014 LEADERSHIP DEVELOPMENT 1 Overview We have a radical, ambitious and achievable Vision for our future. Achieving this Vision requires leaders and managers

More information

Masters in Project Management. Evening and weekend degree programmes for career professionals

Masters in Project Management. Evening and weekend degree programmes for career professionals Masters in Project Management Evening and weekend degree programmes for career professionals www.qa.com/executiveeducation 0845 074 7967 executiveeducation @qa.com welcome In today s sophisticated business

More information

Civil Service Graduate Development Programme

Civil Service Graduate Development Programme Civil Service Graduate Development Programme www.imi.ie www.gradpublicjobs.ie Graduate recruits in the Civil Service have a crucial role to play in policy and strategy formulation across the spectrum of

More information

Damers First School Teaching & Learning Policy

Damers First School Teaching & Learning Policy Damers First School Teaching & Learning Policy DAMERS FIRST SCHOOL HAPPY CHILDREN & HIGH QUALITY OHANA! In our family NO ONE GETS LEFT BEHIND Because we believe CHILDREN ARE OUR FUTURE. TEACH THEM WELL

More information

2. What we all Hate About Sales Processes. 1. 4. Why We Should All Love the Sales Process..4. 5. The Elements of an Ideal Sales Process..

2. What we all Hate About Sales Processes. 1. 4. Why We Should All Love the Sales Process..4. 5. The Elements of an Ideal Sales Process.. Contents 1. What is a Sales Process..1 2. What we all Hate About Sales Processes. 1 3. Process versus Goals 3 4. Why We Should All Love the Sales Process..4 5. The Elements of an Ideal Sales Process..6

More information

Diploma In Coaching For High Performance & Business Improvement

Diploma In Coaching For High Performance & Business Improvement THE HOUSTON EXCHANGE POWERFUL, PROFITABLE CONVERSATIONS Diploma In Coaching For High Performance & Business Improvement A professional coaching qualification for Leaders, Managers and HR professionals

More information