ManageEngine Desktop Central. Mobile Device Management User Guide

Size: px
Start display at page:

Download "ManageEngine Desktop Central. Mobile Device Management User Guide"

Transcription

1 ManageEngine Desktop Central Mobile Device Management User Guide

2 Contents 1 Mobile Device Management Supported Devices What Management Operations you can Perform? Setting Up MDM Creating APNs Certificate Creating a Certificate Signing Request (CSR) Getting CSR Signed by Zoho Corporation Uploading Signed Certificate to Apple Push Notification Portal Completing the CSR and generating APNs Certificate Upload the APNs Certificate in Desktop Central MDM - Device Enrollment Enrolling Devices Troubleshooting Tips MDM - Device Management Overview Configuration Workflow Supported Configurations Creating Configuration Profiles Modifying a Profile Creating Device Group Associating Profiles to Group Associating Profiles to Devices MDM - Reports

3 1 Mobile Device Management Desktop Central MDM simplifies the work of administrators by using a single console to manage desktops, laptops, servers, and mobile devices. Desktop Central MDM can be used to deploy configuration settings, security commands and retrieve asset data over-the-air (OTA). 1.1 Supported Devices The current version supports managing the following ios devices running ios versions 4.0 and above iphone ipad ipod Touch. 1.2 What Management Operations you can Perform? The first version will support Over-the-Air (OTA) device configuration tasks such as Enabling Passcode Imposing Restrictions Configuring Enabling Exchange ActiveSync Webclips VPN and Wifi Settings Executing Security Commands like, Erasing the device data Erasing Corporate Data Clearing the Passcode Asset Information that include, Certificates Installed Profiles Installed Restriction Details Security Information Apps Inventory Device Information 2

4 2 Setting Up MDM Before we setup Mobile Device Management, let us first understand the architecture behind managing mobile devices over-the-air (OTA). The diagram below depicts the MDM Architecture in Desktop Central Desktop Central - Mobile Device Communication Any communication from Desktop Central to the device is routed through Apple Push Notification service (APNs) via TCP port 2195 Devices maintain a dedicated TCP connection with APNs at TCP Port When there is a live connection, APNs wakes up the device. This is a default behavior of ios devices Device communicates with Desktop Central Server for available instructions at port 8020/8383 Executes the instructions and reports back to Desktop Central Server with the status/data at port 8020/8383 For the above setup to work, the following should be done Assuming users' mobility, Desktop Central Server should be reachable via public IP address. If you are installing Desktop Central Server in the LAN, add an entry in your external router to route the requests to your public IP to the internal IP of the computer where Desktop Central 3

5 Server is installed. If all the devices managed are within the LAN, this requirement is not needed. Desktop Central Server should be able to reach the APNs via TCP port If you have a firewall running on the Desktop Central Server, make sure that you open up this port in addition to the default Desktop Central ports If the mobile devices connects to the internet via WiFi, you should allow them to maintain a dedicated TCP connection (outbound) with APNs at port For better security, you can restrict these connections on the IP range /8. If all the managed devices have access to cellular data network, this requirement is not needed. When you are installing Desktop Central within the LAN and routing the requests using a public IP, you should also configure the NAT Settings in Desktop Central so that all requests from Desktop Central are sent using the public IP. To configure NAT Settings, follow the steps below: 1. Select the MDM tab and click NAT Settings link available under Settings from the left pane. 2. The details of the Desktop Central Server and the ports are pre-filled based on your current setup. 3. Provide the public IP and the ports that you wish to use and Save You have now successfully set up Desktop Central to manage mobile devices. Once you have the set up ready, you have to create APNs certificate and upload it to Desktop Central server. 4

6 3 Creating APNs Certificate Creating APNs certificate involves the following sequence of steps: 1. Creating a Certificate Signing Request (CSR) 2. Getting CSR Signed by Zoho Corporation 3. Uploading Signed Certificate to Apple Push Notification Portal 4. Completing the CSR and generating APNs Certificate 5. Upload the APNs Certificate in Desktop Central 3.1 Creating a Certificate Signing Request (CSR) 1. Open a command prompt as an administrator on the computer where Desktop Central is installed and change directory to <Product-Install-Dir>/ManageEngine/DesktopCentral_Server/bin directory 2. Execute the bat file MdmCreateCSR.bat to create a CSR. A new window pops out, answer the following questions to create a CSR. 1. Country Name (2 letter Code): Enter a 2 letter code of your country ( for example US for United States) 2. State or Province Name (full name): Enter the name of the state or province (for example Texas) 3. Locality Name : Name of the locality (for example Dallas) 4. Organizational Name : Name of your company (for example Zoho Corp.) 5. Organizational Unit Name : Name of your department (for example Finance Department) 6. Common Name : A unique name to identify your company (for example ManageEngine) 7. Address : Enter the company address (for example 8. A Challenge Password: do not enter any password; skip this step by pressing enter. Now, the CSR has been created successfully. Two files, customer.csr & CustomerPrivateKey.key will be available in your <Product-Install- Dir>/ManageEngine/DesktopCentral_Server/bin directory. 3.2 Getting CSR Signed by Zoho Corporation The next step is to get the CSR signed by Zoho Corporation. Send the CSR file that you have created above to Desktop Central Support to get it signed. The signed file will be mailed back to you. 5

7 3.3 Uploading Signed Certificate to Apple Push Notification Portal Warning: DO NOT use internet explorer browser to upload the signed certificate. 1. Go to https://identity.apple.com/pushcert/ (Apple Push Certificate Portal website) to create the APNs 2. Sign in using your Apple ID and password. An Apple Developer Account or Enterprise Account is not mandatory, any Apple ID or Apple Account can be used. If you do not have an Apple ID, create one from https://appleid.apple.com 3. Once logged in, choose "Create Certificate" 4. After reading terms and conditions Click Accept to proceed. 5. Upload the signed certificate that you received from Desktop Central Support. 6. A new certificate for managing the ios devices will appear in the portal. 7. Select to download the Apple signed certificate. Ensure that the correct apple signed certificate will be downloaded as MDM_Zoho Corpation_Certificate.pem. 3.4 Completing the CSR and generating APNs Certificate 1. Open a command prompt on the computer where Desktop Central is installed and change directory to <Product-Install- Dir>/ManageEngine/DesktopCentral_Server/bin directory 2. Copy the downloaded MDM_Zoho Corpation_Certificate.pem to directory <Product- Install-Dir>/ManageEngine/DesktopCentral_Server/bin 3. Execute the command to export the APNs certificate: "..\apache\bin\openssl" pkcs12 -export -out APNSCertificate.p12 -inkey customerprivatekey.key -in "MDM_ Zoho Corporation_Certificate.pem" 4. It would prompt for password. This password should be used when you import the APNs Certificate in the Desktop Central Console. Now, APNSCertificate.p12 has been successfully generated. The certificate is available under <Product-Install-Dir>/ManageEngine/DesktopCentral_Server/bin. 3.5 Upload the APNs Certificate in Desktop Central 1. Login to Manage Engine Desktop Central Web Console. 2. Go to MDM-> Settings -> APNs Certificate 3. Upload the exported APNSCertificate.p12 Certificate from <Product-Install- Dir>/ManageEngine/DesktopCentral_Server/bin and provide the password that you provided while exporting the certificate. 4. Select Save You have successfully generated the APNs certificate and uploaded to Manage Engine Desktop Central Web Console. You can start managing the devices by enrolling to Manage Engine Desktop Central MDM Server. 6

8 4 MDM - Device Enrollment Now that you have the set up ready and have uploaded the APNs certificate, you can now enroll the devices that have to be managed using Desktop Central. To enroll a device, a profile has to be manually installed on every managed device. The administrator can generate an enrollment request from Desktop Central, which will send an notification to the user to install the profile on their devices. The users will be authenticated while installing the profile. The authentication can either be a unique passcode, or the users domain credentials or a combination of both. The authentication level can be configured from MDM --> Authentication and the default authentication is Unique Passcode 4.1 Enrolling Devices To enroll the mobile device, follow the steps below: 1. Click on MDM tab on the Desktop Central Console 2. Under Settings, click Enrollment 3. Click Enroll Device and specify the following: 1. Device Name - Name of the device that needs to be enrolled. 2. UDID - Unique Device Identifier. This is optional and can be left blank, if not known 3. address - address of the user who will receive the enrollment request. This is mandatory. 4. Owned By - Specify who owns the device as Corporate or Personal (BYOD) 5. Click Enroll 4. Repeat the above steps for enrolling more devices. After enrollment the User will receive an with the authentication passcode, enrollment instructions and the link to download the profile. Users need to manually install the enrollment request, Once the device is enrolled it will be reflected in the Devices Tab in the Desktop Central MDM console under Manage Devices and Profiles. Note: You should have configured the Mail Server Settings to enable Desktop Central send enrollment requests to users via The users, upon receiving the enrollment requests, can enroll their device as below: 1. Users should note down the Unique Passcode. Passcode is case sensitive. 7

9 2. Clicking the link in the will open a window to accept the passcode 3. User should specify the passcode received in the and click Continue. It will validate the passcode and present a confirmation screen. Click Continue 4. Click Install to install the profile 8

10 5. It will display a warning message. Read and click Install 6. The profile will be installed. 9

11 7. Click Done to view the enrollment status The device have been successfully installed and it should now appear in Desktop Central. 10

12 4.2 Troubleshooting Tips Users did not receive the Enrollment Request via Check whether you have configured the Mail Server settings Users are unable to access the URL sent via Desktop Central server is not running or not accessible by the users. Check if firewall running in Desktop Central Server is blocking the communication (at port 8020/8383) If the users are outside LAN, they should be able to reach the Desktop Central Server via public IP. Check whether the NAT Settings is configured in Desktop Central (MDM --> NAT Settings) Users have installed the profile, but their devices are not seen the Desktop Central The device is not able to reach APNs. Check whether your WiFi allows communication at port 5223 If WiFi is disabled on the device, it should have access to Cellular Data network 11

13 5 MDM - Device Management 5.1 Overview After you enroll the devices to be managed, you can then manage them by pushing configuration from Desktop Central. Every configuration to the device is sent via a configuration profile that you create in Desktop Central 5.2 Configuration Workflow Before we get on with the steps to configure a device, it is better to understand the workflow of MDM configurations: Every configuration is sent as a profile; a single profile can include multiple configurations. Refer below for the details of configurations that you can perform using Desktop Central. The profile is then associated to a device to which the configurations have to be applied. You can create a group that contains multiple devices and can associate a profile. When you associate a profile to a group, all the devices in the group will receive the configuration. This will facilitate you to push configurations based on the user profiles/departments. 5.3 Supported Configurations With Desktop Central, you will be able to perform the following configurations to your mobile devices: Passcode - Set simple or alpha-numeric passcode to devices Restrictions - Impose restrictions on a device such as allow/restrict installing apps, use of camera, voice dialling, use of applications such as youtube, itunes, etc., backup data to icloud, etc. Wi-Fi - Configure wifi settings for devices to connect to internet/intranet VPN - Configure VPN settings to connect to the LAN from remote - Configure settings to access corporate accounts Exchange ActiveSync - Access accounts using Microsoft Exchange LDAP - Configure LDAP settings CalDAV - To create an caldav account Subscribed Calenders - To add subscribed calenders CardDAV - To create an CardDAV account Web Clips - To create shortcuts for Web applications or Websites. 5.4 Creating Configuration Profiles 1. Select MDM tab and click Devices and Profiles from the left panel 2. Select the Profiles tab. This will list all the profiles that have been created already. 3. Click Create Profile and provide the basic information of the profile as below: 1. Name of the Profile - Unique name to identify a profile 2. Description: A brief description of a profile 3. Profile Type: Different profiles have to be created for different mobile OS-es. Select the mobile OS to which you create a profile. 4. Allow Users to Remove Profile: You can choose whether to allow users to delete this profile or not. You can also choose to authenticate a user to delete a profile. 5. Clone from: Choose an already created profile and modify. 12

14 4. Click Continue 5. Select the configurations list from the left pane and specify the details. You will have to save the individual configurations before you move on to the next configuration within the same profile. 6. After specifying the required configurations, click Publish Note: A published profile is not applied to any of the devices until they are associated with the devices or groups. 5.5 Modifying a Profile To modify a profile, 1. Select MDM tab and click Devices and Profiles from the left panel 2. Select the Profiles tab. This will list all the profiles that have been created already. 3. Click the Modify Profile icon from the actions column of the profile that you wish to modify and change the required configurations. You can add or remove configurations from the profile. 4. After making the required changes, click Publish Note: When a profile is modified and published, it is not applied to the devices to which they were applied before. You would need to associate the profile to the devices/groups again to apply the configurations. When the modified profile is applied to a device to which the previous version of the profile was applied, the configurations are overwritten with the new changes. If you have removed any configuration, the previous ones will be reverted from the devices. 5.6 Creating Device Group A group is a logical grouping of managed devices to which a configuration can be applied. A device can belong to multiple groups. Groups facilitate applying same configuration profiles to multiple devices. To create a group, 1. Select MDM tab and click Devices and Profiles from the left panel 2. Select the Groups tab. This will list the groups that have been created already. 3. Click Create Group and provide a name for the group. 4. Select the Group Type as ios or Android. A group cannot have devices from different OS-es. 5. From the list of available devices, select the devices you wish to add them to the group and move them to the Added Devices. 6. Click Create Group 5.7 Associating Profiles to Group 1. Select MDM tab and click Devices and Profiles from the left panel 2. Select the Groups tab 3. Select the Groups that you wish to associate to a profile and click Associate Profile 4. The Available Profiles will list all the profiles that have been published. If you have modified a profile and published, the latest version of the profile will only be listed here. Select the profiles that you wish to associate and move them to Added Profiles and Click Save Changes. 13

15 5.8 Associating Profiles to Devices 1. Select MDM tab and click Devices and Profiles from the left panel 2. Select the Devices tab. This will list all the devices that have been enrolled. 3. Select the devices to which you wish to associate a profile and click Associate Profile 4. The Available Profiles will list all the profiles that have been published. If you have modified a profile and published, the latest version of the profile will only be listed here. Select the profiles that you wish to associate and move them to Added Profiles and Click Save Changes. 14

16 6 MDM - Reports Desktop Central MDM facilitates with a wide range of reports which are listed below Apps by Devices - All the managed devices are listed by the Apps installed in it. Device With/ Without Specific Apps - devices can be sorted by verifying the availability of Apps installed in it. Devices by Model - Devices are listed by their models Devices by Passcode Type - Devices are listed by their authentication level / passcode type. Devices by Enrollment Time - Devices are listed by their time line from Enrollment Inactive Devices - All inactive devices that are enrolled will be listed. To view the reports follow the steps mentioned below 1. Click on MDM Tab 2. select Inventory section 3. By hovering the mouse over MDM Reports you will find the list of Reports available 4. Choose the report that you wanted to view 5. The generated report can be exported as.pdf,.csv or.xls format. 15

Building a BYOD Program Using the Casper Suite. Technical Paper Casper Suite v9.4 or Later 17 September 2014

Building a BYOD Program Using the Casper Suite. Technical Paper Casper Suite v9.4 or Later 17 September 2014 Building a BYOD Program Using the Casper Suite Technical Paper Casper Suite v9.4 or Later 17 September 2014 JAMF Software, LLC 2014 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts

More information

Deploying iphone and ipad Mobile Device Management

Deploying iphone and ipad Mobile Device Management Deploying iphone and ipad Mobile Device Management ios supports Mobile Device Management (MDM), giving businesses the ability to manage scaled deployments of iphone and ipad across their organizations.

More information

QuickStart Guide for Mobile Device Management

QuickStart Guide for Mobile Device Management QuickStart Guide for Mobile Device Management Version 8.5 Inventory Configuration Security Management Distribution JAMF Software, LLC 2012 JAMF Software, LLC. All rights reserved. JAMF Software has made

More information

QuickStart Guide for Mobile Device Management. Version 8.6

QuickStart Guide for Mobile Device Management. Version 8.6 QuickStart Guide for Mobile Device Management Version 8.6 JAMF Software, LLC 2012 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts to ensure that this guide is accurate. JAMF

More information

Configuration Guide. BES12 Cloud

Configuration Guide. BES12 Cloud Configuration Guide BES12 Cloud Published: 2016-04-08 SWD-20160408113328879 Contents About this guide... 6 Getting started... 7 Configuring BES12 for the first time...7 Administrator permissions you need

More information

Deploying iphone and ipad Mobile Device Management

Deploying iphone and ipad Mobile Device Management Deploying iphone and ipad Mobile Device Management ios supports Mobile Device Management (MDM), giving businesses the ability to manage scaled deployments of iphone and ipad across their organizations.

More information

Architecture and Data Flow Overview. BlackBerry Enterprise Service 10 721-08877-123 Version: 10.2. Quick Reference

Architecture and Data Flow Overview. BlackBerry Enterprise Service 10 721-08877-123 Version: 10.2. Quick Reference Architecture and Data Flow Overview BlackBerry Enterprise Service 10 721-08877-123 Version: Quick Reference Published: 2013-11-28 SWD-20131128130321045 Contents Key components of BlackBerry Enterprise

More information

iphone in Business Mobile Device Management

iphone in Business Mobile Device Management 19 iphone in Business Mobile Device Management iphone supports Mobile Device Management, giving businesses the ability to manage scaled deployments of iphone across their organizations. These Mobile Device

More information

Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM. This guide provides information on...

Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM. This guide provides information on... Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM This guide provides information on...... APNs Requirements Tips on Enrolling in the ios Developer Enterprise Program...

More information

Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM. This guide provides information on...

Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM. This guide provides information on... Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM This guide provides information on...... APNs Requirements Tips on Enrolling in the ios Developer Enterprise Program...

More information

Mobile Device Management Solution Hexnode MDM

Mobile Device Management Solution Hexnode MDM Mobile Device Management Solution Hexnode MDM Frequently Asked Questions www.hexnode.com Frequently Asked Questions How is Hexnode MDM license calculated?...4 Which ports do I need to open for Hexnode

More information

Configuration Guide BES12. Version 12.3

Configuration Guide BES12. Version 12.3 Configuration Guide BES12 Version 12.3 Published: 2016-01-19 SWD-20160119132230232 Contents About this guide... 7 Getting started... 8 Configuring BES12 for the first time...8 Configuration tasks for managing

More information

ipad in Business Mobile Device Management

ipad in Business Mobile Device Management ipad in Business Mobile Device Management ipad supports Mobile Device Management, giving businesses the ability to manage scaled deployments of ipad across their organizations. These Mobile Device Management

More information

ios Enterprise Deployment Overview

ios Enterprise Deployment Overview ios Enterprise Deployment Overview ios devices such as ipad and iphone can transform your business. They can significantly boost productivity and give your employees the freedom and flexibility to work

More information

Configuration Guide BES12. Version 12.2

Configuration Guide BES12. Version 12.2 Configuration Guide BES12 Version 12.2 Published: 2015-07-07 SWD-20150630131852557 Contents About this guide... 8 Getting started... 9 Administrator permissions you need to configure BES12... 9 Obtaining

More information

1. What are the System Requirements for using the MaaS360 for Exchange ActiveSync solution?

1. What are the System Requirements for using the MaaS360 for Exchange ActiveSync solution? MaaS360 FAQs This guide is meant to help answer some of the initial frequently asked questions businesses ask as they try to figure out the who, what, when, why and how of managing their smartphone devices,

More information

Mobile Configuration Profiles for ios Devices Technical Note

Mobile Configuration Profiles for ios Devices Technical Note Mobile Configuration Profiles for ios Devices Technical Note Mobile Configuration Profiles for ios Devices Technical Note December 10, 2013 04-502-197517-20131210 Copyright 2013 Fortinet, Inc. All rights

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information

Guide for Generating. Apple Push Notification Service Certificate

Guide for Generating. Apple Push Notification Service Certificate Guide for Generating Apple Push Notification Service Certificate Contents Generating and Using APNs Certificate... 5 Understanding APNs Certificate... 6 Generating an APNs Certificate... 7 Initial Steps...

More information

Configuration Guide. BlackBerry Enterprise Service 12. Version 12.0

Configuration Guide. BlackBerry Enterprise Service 12. Version 12.0 Configuration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2014-12-19 SWD-20141219132902639 Contents Introduction... 7 About this guide...7 What is BES12?...7 Key features of BES12...

More information

Configuration Guide BES12. Version 12.1

Configuration Guide BES12. Version 12.1 Configuration Guide BES12 Version 12.1 Published: 2015-04-22 SWD-20150422113638568 Contents Introduction... 7 About this guide...7 What is BES12?...7 Key features of BES12... 8 Product documentation...

More information

QuickStart Guide for Managing Mobile Devices. Version 9.2

QuickStart Guide for Managing Mobile Devices. Version 9.2 QuickStart Guide for Managing Mobile Devices Version 9.2 JAMF Software, LLC 2013 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts to ensure that this guide is accurate. JAMF

More information

Cloud Services MDM. ios User Guide

Cloud Services MDM. ios User Guide Cloud Services MDM ios User Guide 10/24/2014 CONTENTS Overview... 3 Supported Devices... 3 System Capabilities... 3 Enrollment and Activation... 4 Download the Agent... 4 Enroll Your Device Using the Agent...

More information

Generating an Apple Push Notification Service Certificate

Generating an Apple Push Notification Service Certificate www.novell.com/documentation Generating an Apple Push Notification Service Certificate ZENworks Mobile Management 2.6.x January 2013 Legal Notices Novell, Inc., makes no representations or warranties with

More information

Telstra Mobile Device Management (T MDM) Getting Started Guide

Telstra Mobile Device Management (T MDM) Getting Started Guide Telstra Mobile Device Management (T MDM) Getting Started Guide Welcome Thank you for your interest in T MDM and Welcome! In this guide we will take you through the steps to enrolling your first device

More information

Troubleshooting BlackBerry Enterprise Service 10 version 10.1.1 726-08745-123. Instructor Manual

Troubleshooting BlackBerry Enterprise Service 10 version 10.1.1 726-08745-123. Instructor Manual Troubleshooting BlackBerry Enterprise Service 10 version 10.1.1 726-08745-123 Instructor Manual Published: 2013-07-02 SWD-20130702091645092 Contents Advance preparation...7 Required materials...7 Topics

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios with TouchDown 1 Table of

More information

PMDP is simple to set up, start using, and maintain

PMDP is simple to set up, start using, and maintain Product Datasheet IBELEM, SA ITS Group - 5, boulevard des Bouvets 92741 Nanterre Cedex - FRANCE Tel: +33(0)1.55.17.45.75 Fax: +33(0)1.73.72.34.08 - www.ibelem.com - info@ibelem.com PMDP is simple to set

More information

A Brief Insight on IOS deployment in Education System- need for 3 rd Platform implementation in Schools

A Brief Insight on IOS deployment in Education System- need for 3 rd Platform implementation in Schools A Brief Insight on IOS deployment in Education System- need for 3 rd Platform implementation in Schools I hope you remember Meraki, a company involved in making sensors and which was sold to IBM few years

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios Devices 1 Table of Contents GO!Enterprise

More information

Preparing for GO!Enterprise MDM On-Demand Service

Preparing for GO!Enterprise MDM On-Demand Service Preparing for GO!Enterprise MDM On-Demand Service This guide provides information on...... An overview of GO!Enterprise MDM... Preparing your environment for GO!Enterprise MDM On-Demand... Firewall rules

More information

Sophos Mobile Control Startup guide. Product version: 3

Sophos Mobile Control Startup guide. Product version: 3 Sophos Mobile Control Startup guide Product version: 3 Document date: January 2013 Contents 1 About this guide...3 2 What are the key steps?...5 3 Log in as a super administrator...6 4 Activate Sophos

More information

Mobile Iron User Guide

Mobile Iron User Guide 2015 Mobile Iron User Guide Information technology Sparrow Health System 9/1/2015 Contents...0 Introduction...2 Changes to your Mobile Device...2 Self Service Portal...3 Registering your new device...4

More information

EMR Link Server Interface Installation

EMR Link Server Interface Installation EMR Link Server Interface Installation Version 1.0 ** INTRODUCTION ** If you would like assistance with installation, please contact our preferred support provider at support@bonecomputer.com, or call

More information

Sophos Mobile Control Installation guide

Sophos Mobile Control Installation guide Sophos Mobile Control Installation guide Product version: 2.5 Document date: July 2012 Contents 1 Introduction... 3 2 The Sophos Mobile Control server... 4 3 Set up Sophos Mobile Control... 13 4 Running

More information

Sophos Mobile Control Startup guide. Product version: 3.5

Sophos Mobile Control Startup guide. Product version: 3.5 Sophos Mobile Control Startup guide Product version: 3.5 Document date: July 2013 Contents 1 About this guide...3 2 What are the key steps?...5 3 Log in as a super administrator...6 4 Activate Sophos Mobile

More information

Mobility Manager 9.5. Users Guide

Mobility Manager 9.5. Users Guide Mobility Manager 9.5 Users Guide LANDESK MOBILITY MANAGER Copyright 2002-2013, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks

More information

MaaS360 Mobile Device Management (MDM) Administrators Guide

MaaS360 Mobile Device Management (MDM) Administrators Guide MaaS360 Mobile Device Management (MDM) Administrators Guide Copyright 2014 Fiberlink Corporation. All rights reserved. Information in this document is subject to change without notice. The software described

More information

BlackBerry Enterprise Service 10. Version: 10.2. Configuration Guide

BlackBerry Enterprise Service 10. Version: 10.2. Configuration Guide BlackBerry Enterprise Service 10 Version: 10.2 Configuration Guide Published: 2015-02-27 SWD-20150227164548686 Contents 1 Introduction...7 About this guide...8 What is BlackBerry Enterprise Service 10?...9

More information

http://docs.trendmicro.com

http://docs.trendmicro.com Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the product, please review the readme files,

More information

Introduction to AirWatch and Configurator

Introduction to AirWatch and Configurator Introduction to AirWatch and Configurator Overview AirWatch integrates seamlessly with Apple Configurator to enable IT administrators to effectively deploy and manage Apple ios devices. Deploying a large

More information

User Manual for Version 4.4.0.5. Mobile Device Management (MDM) User Manual

User Manual for Version 4.4.0.5. Mobile Device Management (MDM) User Manual User Manual for Version 4.4.0.5 Mobile Device Management (MDM) User Manual I Endpoint Protector Mobile Device Management User Manual Table of Contents 1. Introduction... 1 1.1. What is Endpoint Protector?...

More information

How to Obtain an APNs Certificate for CA MDM

How to Obtain an APNs Certificate for CA MDM How to Obtain an APNs Certificate for CA MDM Contents How to Obtain an APNs Certificate for CA MDM Verify Prerequisites Obtaining Root and Intermediate Certificates Create a Certificate Signing Request

More information

Creating an Apple APNS Certificate

Creating an Apple APNS Certificate Creating an Apple APNS Certificate 4/20/2012 Creating an Apple APNS Certificate Created by Britt Womelsdorf Edited by Mark S. Ciminello, MBA, PMP The purpose of this document is to outline the steps necessary

More information

BlackBerry Enterprise Service 10. Universal Device Service Version: 10.2. Administration Guide

BlackBerry Enterprise Service 10. Universal Device Service Version: 10.2. Administration Guide BlackBerry Enterprise Service 10 Universal Service Version: 10.2 Administration Guide Published: 2015-02-24 SWD-20150223125016631 Contents 1 Introduction...9 About this guide...10 What is BlackBerry

More information

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0 Administration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2015-01-16 SWD-20150116150104141 Contents Introduction... 9 About this guide...10 What is BES12?...11 Key features of BES12...

More information

http://docs.trendmicro.com

http://docs.trendmicro.com Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the product, please review the readme files,

More information

BlackBerry Universal Device Service. Demo Access. AUTHOR: System4u

BlackBerry Universal Device Service. Demo Access. AUTHOR: System4u Demo Access AUTHOR: System4u BlackBerry Universal Device Service Revisions Date Version Description Author June 26 th 2012 1.0 Roman Přikryl September 25 th 2012 1.5 Revision Roman Přikryl October 5 th

More information

Systems Manager Cloud Based Mobile Device Management

Systems Manager Cloud Based Mobile Device Management Datasheet Systems Manager Systems Manager Cloud Based Mobile Device Management Overview Meraki Systems Manager provides cloud-based over-the-air centralized management, diagnostics, and monitoring of the

More information

APNS Certificate generating and installation

APNS Certificate generating and installation APNS Certificate generating and installation Quick Guide for generating and installing an Apple APNS Certificate Version: x.x MobiDM Quick Guide for APNS Certificate Page 1 Index 1. APPLE APNS CERTIFICATE...

More information

Getting Started with TRITON Mobile Security

Getting Started with TRITON Mobile Security 1 Getting Started with TRITON Mobile Security Welcome to Websense TRITON Mobile Security. Mobile Security is a cloud-based service that brings comprehensive and flexible protection against web threats

More information

Reference Guide. What's New in BES12 Cloud

Reference Guide. What's New in BES12 Cloud Reference Guide What's New in BES12 Cloud 711-60712-123 Published: 2016-06-20 SWD-20160620151902701 Contents What's new in BES12 Cloud...5 Supported features by device type... 5 Compatibility and requirements...11

More information

Deploying Apple ios in Education

Deploying Apple ios in Education Solution Guide Deploying Apple ios in Education March 013 This document covers strategies for deploying, monitoring, and supporting ios devices in education environments. Table of Contents 1 3 4 5 6 7

More information

Dell Mobile Management. Apple Device Enrollment Program

Dell Mobile Management. Apple Device Enrollment Program Dell Mobile Management Contents Dell Mobile Management 3 Setting up the 3 DMM Device Deployment Program Prerequisites 4 Configure Apple VPP Token in DMM 5 Download Apple VPP Token 5 Assign VPP App Licenses

More information

Quick Start Guide. Version R9. English

Quick Start Guide. Version R9. English Mobile Device Management Quick Start Guide Version R9 English February 25, 2015 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept

More information

1. Introduction... 1. 2. Activation of Mobile Device Management... 3. 3. How Endpoint Protector MDM Works... 5

1. Introduction... 1. 2. Activation of Mobile Device Management... 3. 3. How Endpoint Protector MDM Works... 5 User Manual I Endpoint Protector Mobile Device Management User Manual Table of Contents 1. Introduction... 1 1.1. What is Endpoint Protector?... 2 2. Activation of Mobile Device Management... 3 2.1. Activation

More information

Sophos Mobile Control SaaS startup guide. Product version: 6

Sophos Mobile Control SaaS startup guide. Product version: 6 Sophos Mobile Control SaaS startup guide Product version: 6 Document date: January 2016 Contents 1 About this guide...4 2 About Sophos Mobile Control...5 3 What are the key steps?...7 4 Change your password...8

More information

iphone in Business How-To Setup Guide for Users

iphone in Business How-To Setup Guide for Users iphone in Business How-To Setup Guide for Users iphone is ready for business. It supports Microsoft Exchange ActiveSync, as well as standards-based services, delivering email, calendars, and contacts over

More information

NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices

NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices End-of-Life Notice Please note that GO!Enterprise MDM server version 3.6.3 is the last to officially

More information

Zenprise Device Manager 6.1

Zenprise Device Manager 6.1 Zenprise Device Manager 6.1 APPLE APNS CERTIFICATE SETUP GUIDE Rev 6.10.00 2 ZENPRISE DEVICE MANAGER 6.1 APPLE APNS CERTIFICATE SETUP GUIDE 2011 Zenprise, Inc. All rights reserved. This manual, as well

More information

MaaS360 Quick Start Guide

MaaS360 Quick Start Guide MaaS360 Quick Start Guide MaaS360 provides you with an easy-to-use interface for managing personally and corporately owned mobile devices. There are a few steps you must follow as part of set up and device

More information

Sophos Mobile Control Installation guide. Product version: 3.5

Sophos Mobile Control Installation guide. Product version: 3.5 Sophos Mobile Control Installation guide Product version: 3.5 Document date: July 2013 Contents 1 Introduction...3 2 The Sophos Mobile Control server...4 3 Set up Sophos Mobile Control...10 4 External

More information

How to generate an APNs Certificate to use the Apple MDM protocol via the portal

How to generate an APNs Certificate to use the Apple MDM protocol via the portal How to generate an APNs Certificate to use the Apple MDM protocol via the portal Introduction Before you can manage ios devices with your device management portal you will need an Apple Push Notification

More information

BlackBerry Enterprise Service 10. Secure Work Space for ios and Android Version: 10.1.1. Security Note

BlackBerry Enterprise Service 10. Secure Work Space for ios and Android Version: 10.1.1. Security Note BlackBerry Enterprise Service 10 Secure Work Space for ios and Android Version: 10.1.1 Security Note Published: 2013-06-21 SWD-20130621110651069 Contents 1 About this guide...4 2 What is BlackBerry Enterprise

More information

Managing ios Devices. Andrew Wellington Division of Information The Australian National University XW11

Managing ios Devices. Andrew Wellington Division of Information The Australian National University XW11 Managing ios Devices Andrew Wellington Division of Information The Australian National University About Me Mac OS X Systems Administrator Division of Information (Central IT) Mostly manage servers (about

More information

MaaS360 Cloud Extender

MaaS360 Cloud Extender MaaS360 Cloud Extender Installation Guide Copyright 2013 Fiberlink Communications Corporation. All rights reserved. Information in this document is subject to change without notice. The software described

More information

When enterprise mobility strategies are discussed, security is usually one of the first topics

When enterprise mobility strategies are discussed, security is usually one of the first topics Acronis 2002-2014 Introduction When enterprise mobility strategies are discussed, security is usually one of the first topics on the table. So it should come as no surprise that Acronis Access Advanced

More information

Zenprise Device Manager 6.1.5

Zenprise Device Manager 6.1.5 Zenprise Device Manager 6.1.5 CLIENT GUIDE Rev 6.1.50 Introduction 2 ZENPRISE DEVICE MANAGER 6.1 CLIENT GUIDE 2011 Zenprise, Inc. All rights reserved. This manual, as well as the software described in

More information

Bell Mobile Device Management (MDM)

Bell Mobile Device Management (MDM) Bell MDM Technical FAQs 1 Bell Mobile Device Management (MDM) Frequently Asked Questions INTRODUCTION Bell Mobile Device Management provides business customers an all in one device administration tool

More information

MaaS360 On-Premises Cloud Extender

MaaS360 On-Premises Cloud Extender MaaS360 On-Premises Cloud Extender Installation Guide Copyright 2014 Fiberlink Communications Corporation. All rights reserved. Information in this document is subject to change without notice. The software

More information

Sophos Mobile Control Installation guide. Product version: 3

Sophos Mobile Control Installation guide. Product version: 3 Sophos Mobile Control Installation guide Product version: 3 Document date: January 2013 Contents 1 Introduction...3 2 The Sophos Mobile Control server...4 3 Set up Sophos Mobile Control...16 4 External

More information

AVG Business SSO Partner Getting Started Guide

AVG Business SSO Partner Getting Started Guide AVG Business SSO Partner Getting Started Guide Table of Contents Overview... 2 Getting Started... 3 Web and OS requirements... 3 Supported web and device browsers... 3 Initial Login... 4 Navigation in

More information

Manage Mobile Devices

Manage Mobile Devices Manage Mobile Devices After your mobile device users enroll with the GlobalProtect Mobile Security Manager, you can monitor the devices and ensure that they are maintained to your standards for protecting

More information

Administrators Guide. Dell Wyse Cloud Client Manager. Issue: 052113 PN: 883934-01 Rev. C

Administrators Guide. Dell Wyse Cloud Client Manager. Issue: 052113 PN: 883934-01 Rev. C Administrators Guide Dell Wyse Cloud Client Manager Issue: 052113 PN: 883934-01 Rev. C Copyright Notices 2013, Wyse Technology LLC. All rights reserved. This manual and the software and firmware described

More information

Mobility Manager 9.5. Installation Guide

Mobility Manager 9.5. Installation Guide Mobility Manager 9.5 Installation Guide LANDESK MOBILITY MANAGER Copyright 2002-2013, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or

More information

Administration Guide BES12. Version 12.3

Administration Guide BES12. Version 12.3 Administration Guide BES12 Version 12.3 Published: 2015-10-30 SWD-20151028105551254 Contents Introduction... 11 About this guide...12 How to use this guide... 13 Steps to administer BES12... 13 Examples

More information

Dolphin Ocean Server and Dolphin Mobile Client Installation and Configuration instructions

Dolphin Ocean Server and Dolphin Mobile Client Installation and Configuration instructions Requirements iphone, ipad or ipod Touch with iphone OS v 3.0 or higher Dolphin Imaging Version 11.0 build 39 or higher, or 11.5 beta build 21 or higher Dolphin Premium Version of Dolphin Imaging. Dolphin

More information

Kaspersky Lab Mobile Device Management Deployment Guide

Kaspersky Lab Mobile Device Management Deployment Guide Kaspersky Lab Mobile Device Management Deployment Guide Introduction With the release of Kaspersky Security Center 10.0 a new functionality has been implemented which allows centralized management of mobile

More information

Workplace-as-a-Service BYOD Management

Workplace-as-a-Service BYOD Management For companies with people in them Workplace-as-a-Service BYOD Management Solution Overview The BYOD Management solution provides customers with IT tools and services to deploy a Workplace-as-a-Service

More information

Configuration Guide. BES12 Cloud

Configuration Guide. BES12 Cloud Configuration Guide BES12 Cloud Published: 2016-07-20 SWD-20160718120737425 Contents About this guide... 6 Getting started... 7 Configuring BES12 for the first time...7 Administrator permissions you need

More information

Sophos Mobile Control Administrator guide. Product version: 3

Sophos Mobile Control Administrator guide. Product version: 3 Sophos Mobile Control Administrator guide Product version: 3 Document date: January 2013 Contents 1 About Sophos Mobile Control...4 2 About the Sophos Mobile Control web console...7 3 Key steps for managing

More information

Vodafone Secure Device Manager Administration User Guide

Vodafone Secure Device Manager Administration User Guide Vodafone Secure Device Manager Administration User Guide Vodafone New Zealand Limited. Correct as of September 2014. Do business better Contents Introduction 3 Help 4 How to find help in the Vodafone Secure

More information

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e VDI Pilot Technology Services Group Procedures IH Anywhere guide 0 P a g e Installation Disable Apple Security Table of Contents IH Anywhere for Apple OSX (MAC)... 2 1. Installation... 2 Disable Apple

More information

Security Guide. BlackBerry Enterprise Service 12. for ios, Android, and Windows Phone. Version 12.0

Security Guide. BlackBerry Enterprise Service 12. for ios, Android, and Windows Phone. Version 12.0 Security Guide BlackBerry Enterprise Service 12 for ios, Android, and Windows Phone Version 12.0 Published: 2015-02-06 SWD-20150206130210406 Contents About this guide... 6 What is BES12?... 7 Key features

More information

Ensuring the security of your mobile business intelligence

Ensuring the security of your mobile business intelligence IBM Software Business Analytics Cognos Business Intelligence Ensuring the security of your mobile business intelligence 2 Ensuring the security of your mobile business intelligence Contents 2 Executive

More information

Business mail 1 MS OUTLOOK CONFIGURATION... 2

Business mail 1 MS OUTLOOK CONFIGURATION... 2 Business mail Instructions for configuration of Outlook, 2007, 2010, 2013 and mobile devices CONTENT 1 MS OUTLOOK CONFIGURATION... 2 1.1 Outlook 2007, 2010 and 2013 adding new exchange account, automatic

More information

Licensing Guide BES12. Version 12.1

Licensing Guide BES12. Version 12.1 Licensing Guide BES12 Version 12.1 Published: 2015-04-02 SWD-20150402115554403 Contents Introduction... 5 About this guide...5 What is BES12?...5 Key features of BES12... 5 About licensing...7 Steps to

More information

Deploying iphone and ipad Security Overview

Deploying iphone and ipad Security Overview Deploying iphone and ipad Security Overview ios, the operating system at the core of iphone and ipad, is built upon layers of security. This enables iphone and ipad to securely access corporate services

More information

Exchange ActiveSync (EAS)

Exchange ActiveSync (EAS) Exchange ActiveSync (EAS) EAS allows for the synchronization of email, contacts, calendar, tasks and notes from an Exchange email server to a mobile device. Configuring and Connecting ios devices (iphone,

More information

BES10 Cloud architecture and data flows

BES10 Cloud architecture and data flows BES10 Cloud architecture and data flows Architecture: BES10 Cloud solution Component APNs BlackBerry Cloud Connector BES10 Cloud BlackBerry Infrastructure Company directory Devices GCM Other third-party

More information

GO!Enterprise Mobile Device Management ios Release Notes

GO!Enterprise Mobile Device Management ios Release Notes GO!Enterprise Mobile Device Management ios Release Notes GO!Enterprise MDM Version 3.9.1 GO!Enterprise MDM for ios Release Notes 1 Table of Contents GO!Enterprise MDM for ios Release Notes 4 Revision History

More information

ios Deployment Simplified FileMaker How To Guide

ios Deployment Simplified FileMaker How To Guide ios Deployment Simplified FileMaker How To Guide Table of Contents FileMaker How To Guide Introduction... 3 Deployment Options... 3 Option 1 Transfer to the ios device... 3 Option 2 - Host with FileMaker

More information

Sophos Mobile Control Installation guide. Product version: 3.6

Sophos Mobile Control Installation guide. Product version: 3.6 Sophos Mobile Control Installation guide Product version: 3.6 Document date: November 2013 Contents 1 Introduction...3 2 The Sophos Mobile Control server...5 3 Set up Sophos Mobile Control...11 4 External

More information

Mobile Device Management Version 8. Last updated: 16-09-14

Mobile Device Management Version 8. Last updated: 16-09-14 Mobile Device Management Version 8 Last updated: 16-09-14 Copyright 2013, 2X Ltd. http://www.2x.com E-mail: info@2x.com Information in this document is subject to change without notice. Companies names

More information

Kaseya 2. User Guide. Version 1.0

Kaseya 2. User Guide. Version 1.0 Kaseya 2 Mobile Device Management User Guide Version 1.0 March 12, 2012 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations.

More information

ACCESSING YOUR E-MAIL ON A MOBILE DEVICE

ACCESSING YOUR E-MAIL ON A MOBILE DEVICE ACCESSING YOUR E-MAIL ON A MOBILE DEVICE ACCESSING YOUR E-MAIL ON A MOBILE DEVICE You can access your USC e-mail on the following mobile devices: Android BlackBerry BlackBerry 10 iphone /ipod Touch /ipad

More information

EM L18 Managing ios and Android Mobile Devices with Symantec Mobile Management Hands-On Lab

EM L18 Managing ios and Android Mobile Devices with Symantec Mobile Management Hands-On Lab EM L18 Managing ios and Android Mobile Devices with Symantec Mobile Management Hands-On Lab Description The Symantec Mobile Management platform continues to expand it s offering with new support for native

More information

Systems Manager Cloud-Based Enterprise Mobility Management

Systems Manager Cloud-Based Enterprise Mobility Management Datasheet Systems Manager Systems Manager Cloud-Based Enterprise Mobility Management Overview Meraki Systems Manager provides cloud-based over-the-air centralized management, diagnostics, monitoring, and

More information

MaaS360 Mobile Enterprise Gateway

MaaS360 Mobile Enterprise Gateway MaaS360 Mobile Enterprise Gateway Administrator Guide Copyright 2013 Fiberlink Communications Corporation. All rights reserved. Information in this document is subject to change without notice. The software

More information

MaaS360 Mobile Enterprise Gateway

MaaS360 Mobile Enterprise Gateway MaaS360 Mobile Enterprise Gateway Administrator Guide Copyright 2014 Fiberlink, an IBM Company. All rights reserved. Information in this document is subject to change without notice. The software described

More information