THE RULES PART A GENERAL RULES PART B RACING AND SPORTS WAGERING RULES

Transcription

1 THE RULES PART A GENERAL RULES 1. GENERAL 2-4. CLIENT RESPONSIBILITY 6-9. CLIENT IDENTIFICATION REQUIREMENTS WILLIAM HILL S RESERVED RIGHTS TERMS UNDER WHICH WAGERS ARE ACCEPTED 44. BONUS BETS AND PROMOTIONS 45. DISPUTE RESOLUTION SETTLEMENT TERMS RESULTS HORSE RACING PART B RACING AND SPORTS WAGERING RULES WILLIAM HILL WAGER TYPE RULES JOCKEY CHALLENGE FAVOURITES CHALLENGE 156. RACING SPECIALS MYRACE 165. ODDS V EVENS 166. INSIDE V OUTSIDE 167. GREYHOUND BOX NUMBER CHALLENGE AMERICAN FOOTBALL ATHLETICS AUSTRALIAN RULES FOOTBALL BADMINTON BASEBALL BASKETBALL BOXING & MARTIAL ARTS CRICKET CYCLING DARTS 290. ELECTIONS FANTASY AFL & NRL FIELD HOCKEY 306. FINANCIALS GAA SPORTS GOLF HANDBALL ICE HOCKEY MOTOR RACING 345. MYLINE 1

2 346. MYMATCH NETBALL PREMIERSHIP DOUBLES & SPORTS DOUBLES RUGBY LEAGUE RUGBY UNION SNOOKER SOCCER SURFING SWIMMING TENNIS VOLLEYBALL WATER POLO WINTER SPORTS YACHTING & SAILING 2

3 PART A GENERAL RULES 1. GENERAL "William Hill", we, us and our, are references to William Hill, the trading name of William Hill Australia Trading Pty Limited A.C.N (formerly known as Sportingbet Australia Pty Limited) - a company registered in Australia under the Corporations Act 2001 (Cwlth). William Hill is licensed by the Northern Territory ( N.T. ) Government in the Commonwealth of Australia to accept wagers by telephone and the Internet on a global basis. By opening a William Hill Betting Account or placing a bet with William Hill over th e telephone or via the William Hill website, you agree to be bound by the terms and conditions set out below (the Rules ) so please read the Rules carefully. For the avoidance of doubt, if you do not agree to these Rules, please ensure your account has a zero balance and refrain from using it. The Rules are subject to change without notice and it is the responsibility of any person seeking to rely on the Rules to ensure they are making reference to the most recent Rules by visiting our website at or by contacting William Hill on In the interpretation of these Rules, no rule of construction shall apply to the disadvantage of William Hill merely on the basis that William Hill prepared these Rules or seeks to rely on these Rules or any part thereof. William Hill may assign, transfer or novate any or all of its rights and obligations under these Rules to any third party at any time without notice to you. You may not assign, transfer or novate any of your rights or obligations under these Rules to any third party. 2. CLIENT RESPONSIBILITY A "Client" is a person who is 18 years or older who has either a William Hill Member Account or a William Hill Betting Account. Clients are responsible for ensuring that their records, in particular address, telephone number and payment/bank details, are kept up-to-date. In the event that a Client has not kept their records up to date, William Hill reserves the right to suspend the Account. Clients with William Hill Member Accounts will have access to enter William Hill William Hill competitions and are entitled to receive William Hill promotional material. William Hill Member Account holders do not have any entitlement to place wagers with William Hill. William Hill Member Account holders who wish to place wagers with William Hill are required to open a William Hill Betting Account. To open a William Hill Betting Account, persons must either go through the funding process and deposit money with William Hill, or be granted a William Hill Facility in accordance with these Rules. The Client agrees that by registering a William Hill Member Account or William Hill Betting Account that their details, including their address, mobile number and mailing address, may be used by William Hill and William Hill Group companies to keep them informed about products, promotions, services and events of either William Hill or any William Hill Group company. William Hill shares personal information only with William Hill Group companies in a strictly controlled manner and does not sell personal information to other companies. For details of William Hill Group companies please see William Hill Group Information. There are limited circumstances in which external organisations may be given access to your personal information. One circumstance is where an Australian governing sporting body requests information of a Client who joined William Hill (formerly known as Sportingbet Australia) after September 1, 2006 and that information will only be provided to assist in a legitimate inquiry conducted by the Australian governing sporting body to maintain the integrity of the sport. Other circumstances where a Client consents for William Hill to disclose personal information and as permitted by the Privacy Act 1988 (Cth) are set out below. 3

4 The information may be used or disclosed: to enable William Hill to perform its obligations to the Client under William Hill's Rules; to enable William Hill to ensure that the Client performs their obligations under William Hill s Rules; to a credit reporting agency; to maintain a credit information file in relation to the Client; to carry out a credit assessment on the Client; for planning, research, promotion and marketing of our products and services; to organisations associated with the provision of our services, such as associated data centres, for marketing and analysis purposes; to a potential purchaser of, or investor in any business conducted by William Hill; to government and regulatory authorities and other organisations as required or authorised by law; to law enforcement agencies to assist in the prevention of criminal activities. We require these organisations to agree to our Privacy Policy and to strict conditions governing how this information may be used. You maintain ownership rights to your personal information, however in the event of a business transition, such as a merger, corporate reorganisation or a purchaser of part of all of William Hill s assets, we may transfer your personal information to a successor entity. You will be notified of such a transfer by . If you want to change your contact mechanism (specifying direct mail, telephone or ), or opt out of any communications from William Hill or any William Hill Group company, you can do so by amending your details on the William Hill website under Account Details. Alternatively, contact Customer Service on Please see the Privacy Policy for further details. 3. It is the Client's responsibility to ensure that they keep their user name and security details confidential. If a Client suspects that their details may no longer be confidential, they should notify William Hill immediately, whereupon new details may be given. Upon notification of the new details, William Hill reserves the right to invalidate any future transactions which utilise the previous details. 4. Clients will be responsible for all wagers in which their user name and security details are used for any activity on their William Hill Betting Account, unless they have notified William Hill in accordance with Rule 3 above. Subject to Rule 37, any bet (wager) made by telephone or via the Internet where the user name and security details have been used will be regarded by William Hill as being valid and may not be changed, cancelled or modified. 5. Clients consent and agree that upon opening a William Hill Betting Account, information regarding the Client s Betting Account can be sent to the Client by post and/or electronic means, including but not limited to SMS messaging and . For the avoidance of doubt, it is accepted by the Client that there is a risk that information may come into the possession of another person not entitled to receive 4

5 such information. Accordingly, the Client acknowledges that whilst William Hill will take all reasonable steps to protect the Client s privacy, it accepts no liability for breach of confidentiality or damages for any loss that the Client may suffer, provided William Hill can show it communicated to the Client at a physical address, postal address, electronic address or phone number supplied by the Client or later discovered by William Hill using any information supplied by the Client. 6. CLIENT IDENTIFICATION REQUIREMENTS AND CONSEQUENCES In line with all Australian Financial Institutions under the Anti-Money Laundering and Counter- Terrorism Financing Act 2006 (Cwlth), all William Hill Betting Account holders are required to provide William Hill with adequate identification for the purposes of complying with the Act. The provisions of the Act provide for Australian Government standards of identification for proof of name, age and residential address. This is the same process required when opening an Australian bank account. Upon registering with William Hill all Clients consent to have their Identification Details, as provided to William Hill, passed to organisations for the purposes of William Hill verifying their Identification Details in compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cwlth). Identification Details (ID) means your Name, Address and Date of Birth, as provided to William Hill upon registration. After registering with William Hill, William Hill will automatically and on behalf of the Client, supply the Client s Identification Details to a third-party organisation for the purpose of ID verification. If this process is unsuccessful, William Hill offers Clients three methods of complying with the government regulations. We recommend Option 1. OPTION 1: ONLINE VERIFICATION AVAILABLE TO AUSTRALIAN CITIZENS ONLY Our online identity verification system is for Australian Clients use only. Go to the My Account section of the William Hill website and click on Not Verified. To make the process easier, we recommend that you have with you any two of the following pieces of information: i. Your Tax File Number; Your Medicare Card; i Your Australian Passport. Please note that William Hill does not have access to this information as it is collected by a government authorised body for the purposes of complying with Australian Government legislation. In agreeing to use our online verification, all Clients consent to have their name, date of birth and/or recorded address passed to the government agencies selected for the purposes of their identification verification. By accepting these Rules you give consent for William Hill to disclose your name, residential address and date of birth to a credit reporting agency for the purpose of obtaining an assessment of whether that personal information so disclosed matches (in whole or in part) the personal information held by the credit reporting agency. This process assists us in verifying your identity as required by the Anti- Money Laundering and Counter Terrorism Act The credit reporting agency may prepare and provide William Hill with such an assessment and may use your personal information including your name, residential addresses and date of birth as contained in any credit information file relating to you and other individuals for the purposes of preparing that assessment. If you disagree with having your identity verified by a credit reporting agency, please contact William Hill Customer Service on so that we can discuss other options with you. OPTION 2: VERIFICATION USING AUSTRALIA POST You can submit your 100 points of verification at your local Australia Post Office: i. Please print the Australia Post 100 Point Check Form located at WH 100 Point Check Read the form carefully, complete it and take the original and the copies of information 5

6 requested on the form to any Australia Post Office. OPTION 3: VERIFICATION USING CERTIFIED DOCUMENT COPIES We require a certified true copy of either: i. A current driver s licence showing current address, photo and date of birth OR i A passport and a Utility provider s statement or invoice, which has been issued within the preceding three months (showing your current name and address). Clear legible copies should be made of the original documents. Clients should print their name and PIN on the copies of the original documents and sign the documents in front of the Certifier. The Certifier should then state "I certify that this copy is a true copy of the original document that I have sighted. v. The Certifier should sign and date the documents and include their: - Full Name - Address - Work telephone and mobile number - Capacity of Certification vi. The documents should then be posted (not faxed) to the address below: William Hill PO Box 700 Parap NT 0804 Australia. For a list of who can certify the documents ("Certifiers") go to: Certifiers William Hill reserves the right to ask for additional information to be supplied if the copies are illegible/unclear, or if we need further information in compliance with government legislation. William Hill reserves the right, at any time, to request a Client undergo additional identity checks, including but not limited to, re-verification of Client identification and requesting additional identification documents from a Client. Failure to provide verification of your identity will result in closure or suspension of your William Hill Betting Account. Clients who hold a William Hill Member Account are not required to verify or identify themselves in accordance with this clause; however, they are bound by the rules of individual competitions and, as such, may be required to provide identification at some stage. 7. If a Client's identification is not received by William Hill within 90 days of activation or such earlier date as may be specifically requested by William Hill, the William Hill Betting Account will be suspended and any balance in the William Hill Betting Account will remain frozen and will be treated in accordance with the Companies (Unclaimed Assets and Moneys) Act (N.T.). 8. William Hill may request a Client provide such evidence as William Hill deems to be required, as is necessary to establish the bona fides of the Client, including but not limited to, a Statutory Declaration outlining details of assets, any bank/credit card accounts linked to the Client s Betting Account and liabilities, together with copies of financial statements, tax returns and assessments. William Hill may suspend a Client s Betting Account until such time as William Hill receives and is, in its absolute discretion, satisfied with the evidence provided by a Client. If William Hill does not receive the requested evidence within the time frame specified by William Hill (which may be prior to the period of 90 days mentioned in Rule 7), or where William Hill does not, in its absolute discretion, deem that evidence to be satisfactory, William Hill may close the Client s Betting Account without further notice to the Client. 6

7 9. Under the terms of our Northern Territory Licence to Conduct the Business of a Sports Bookmaker, if a William Hill Betting Account is suspended under Rule 7 or 8, all bets will stand. For information on the type of identification that is accepted by William Hill and how to get this information to us, please visit: Client identification requirements and consequences 10. WILLIAM HILL S RESERVED RIGHTS Subject to our Northern Territory Licence to Conduct the Business of Sports Bookmaker, William Hill reserves the right (at any time), to refuse any wager or part of a wager without giving a reason, if any one or more of the following occur: (a) (b) (c) (d) the Client is less than 18 years of age; the Client is betting on behalf of a person who is less than 18 years of age; and/or the Client is in breach of these Rules; William Hill considers it is expedient or necessary to do so in its absolute discretion 11. William Hill cares strongly for its public reputation and does not permit persons under the age of 18 years to hold a William Hill Betting Account or a William Hill Member Account. If your children have access to the computer you are using to log into William Hill's Internet service, we recommend the installation of a child protection software package (e.g. Cyber Patrol, Net Nanny). 12. In addition, William Hill reserves the right to close a Client s William Hill Betting Account and refund the balance of their account without further explanation. In this event, outstanding wagers will be honoured, unless the William Hill Betting Account has been used for any suspected fraudulent transaction or purpose in which case outstanding wagers will be void. 13. A Client is deemed to have accepted these Rules and William Hill's Privacy Policy by opening a William Hill Betting Account or by placing a wager with William Hill via the telephone or via the William Hill website, mobile sites or Apps. Clients can view the Privacy Policy on the William Hill website at Privacy Policy or request this in writing. William Hill reserves the right to change, amend or add to these Rules and William Hill's Privacy Policy as it sees fit without providing further notice other than posting the current Rules or Privacy Policy on the William Hill website It is the Client s responsibility to ensure that they keep up-to-date with the current Rules of Betting. 14. Where a Client has opened a Betting Account with William Hill (formerly known as Sportingbet Australia) after 1 September 2006, William Hill reserves the right to provide Australian governing sporting bodies, upon their request, with: (a) (b) records or documents in the possession or control of William Hill (excluding bank account details, credit card details and government identifiers) relating to betting transactions of the Client; and the names, contact details and similar identifying information in the possession or control of William Hill relating to Clients who have entered into betting transactions after 1 September Such information will only be provided to assist in a legitimate inquiry conducted by the Australian governing sporting body to maintain the integrity of the sport. For the avoidance of doubt, the Client consents to William Hill providing the above information to an 7

8 Australian governing sporting body. "Australian governing sporting bodies" means any organisations charged with the administration of Thoroughbred Racing, Harness Racing, Greyhound Racing, NRL, AFL, Tennis, Golf, Rugby Union, Basketball, Cricket, Netball and Soccer throughout Australia. 15. Notwithstanding anything contained elsewhere in these Rules, but subject to our Northern Territory Licence to Conduct the Business of a Sports Bookmaker, if William Hill publishes, posts or quotes any incorrect betting information for any sporting event, such as posting wrong dividends or lines, then regardless of the cause or source of such error: (a) (b) Such wagers will be void if the error is identified prior to the commencement of the event and notified by William Hill to the most recent telephone or facsimile contact number or address supplied by a Client, whose wager on that event has been accepted or confirmed by William Hill. If the wager is part of a multiple bet, the wager will then be recalculated without the team/competitor which had the error; or The wager on the event shall stand if the error is identified only after the commencement of the event or for any other reason not notified to the Client's point of contact prior to commencement of the event. The only exception to this is where William Hill can demonstrate that the error was manifest or obvious, or that the Client otherwise should reasonably have been aware of the error when the wager was placed. If a Client has been paid winnings in error, William Hill shall be entitled to issue the Client with an invoice demanding repayment. In such circumstances, the invoice shall be evidence that the amount is due and payable. 16. Notwithstanding anything in these Rules and for the avoidance of doubt, a William Hill Betting Account may go into debit as a result of the normal operation of the Account, notwithstanding that the Account has not been granted a William Hill Facility. If a Client Account does go into debit, the Client shall be responsible for repaying William Hill the debit balance and William Hill shall be entitled to issue the Client with an invoice demanding repayment. In such circumstances, the invoice shall be evidence that the amount is due and payable. 17. William Hill has made considerable efforts to ensure its sports betting business operates in a fair, prompt and accurate manner. Save to the extent permitted by law (and only to such an extent), William Hill excludes all warranties (express or implied) relating to its sports betting business and shall not have any liability for direct, indirect or consequential loss, damage, expense or injury suffered by any Client. 18. Subject to Rule 17, William Hill's liability in respect of any claim or loss shall be limited in amount to the relevant wager placed by a Client. 19. William Hill reserves the right to void any or all wagers made by any individual or group of people acting together either in an attempt to defraud William Hill or to gain financial benefit through the manipulation of Tote-based dividends or official starting prices. This can include persons, relatives, organisations, bookmakers and their employees. 20. All wagers are placed and received in the Northern Territory in the Commonwealth of Australia. These Rules shall be governed by and construed in accordance with the Laws of the Northern Territory and each Client irrevocably submits to the exclusive jurisdiction of the Northern Territory Courts in 8

9 respect of any Dispute or matter arising from these Rules. In these Rules, a Dispute includes any dispute or matter between William Hill and a Client arising from these Rules or relating to the products and/or services provided by William Hill to Clients. Where a Dispute cannot be resolved between William Hill and a Client, the Dispute must be dealt with in accordance with the Dispute Resolution provisions set out in Rule 45. Court or arbitration proceedings in relation to a Dispute must not be commenced until the Dispute Resolution procedure in Rule 45 has been followed, unless urgent interlocutory relief is sought. 21. William Hill does not warrant or imply that participation in wagers complies with the legal requirements of any state or country other than the Northern Territory. Clients must satisfy themselves (and assume full responsibility) for the legality of: (a) (b) (c) (d) applying to William Hill for a William Hill Betting Account; remitting funds by credit card or other permitted means to a William Hill Betting Account; placement of wagers with William Hill; and receiving winnings from William Hill. 22. A Client may only have one William Hill Betting Account, unless otherwise agreed to by William Hill. If a Client has additional William Hill Betting Accounts, then the William Hill Betting Account Balances of all associated William Hill Betting Accounts shall be transferred into the original William Hill Betting Account and: (a) (b) if, after the transfers, the original William Hill Betting Account has a debit balance, then William Hill shall be entitled to receive payment for the debit balance immediately; or if, after the transfers, there is a credit balance in the original William Hill Betting Account, the credit balance will be held by William Hill until such time as a determination has been made by William Hill as to whether or not there has been a breach of these Rules. 23. The regulatory authority is the Northern Territory Racing Commission, or such other authority authorised by the Laws of the Northern Territory for that purpose. 24. If a Client receives a bonus that requires a deposit to be made to claim the bonus, both the deposit and the bonus must be wagered. William Hill reserves the right to remove the bonus and refund the remaining balance should a Client be in breach of these conditions. 25. William Hill reserves the right to withhold funds from Clients who have not completed the identification process. Funds will be released as soon as this process has been completed. William Hill requires that any withdrawal of funds from a Client s Betting Account must be made to a financial institution account in the name of the Client. William Hill reserves the right to request documentary evidence of a Client s financial institution account information prior to releasing funds to a Client. 26. Subject to the conditions of our Northern Territory Licence to Conduct the Business of a Sports Bookmaker, William Hill reserves the right to refuse any wager. 9

10 27. Unless otherwise agreed at the time of striking a Futures Wager, William Hill reserves the right to cancel or void any Futures Wager if the Client does not settle the wager in accordance with the Settlement Terms contained in these Rules. A Futures Wager is a wager in which the event occurs after the Settlement Period in which the wager was struck. 28. TERMS UNDER WHICH WAGERS ARE ACCEPTED Clients must be 18 years of age or older. 29. As regards wagers placed by Clients: (a) Clients must be 18 years of age or older before a Client can place a wager with William Hill and William Hill does not accept wagers from any person under the age of 18 and any wager purportedly made by a person under the age of 18 is void; (b) A wager placed by a Client can only be accepted by William Hill and subject to these Rules, William Hill reserves the right to not accept a wager in its absolute discretion; and (c) All wagers are accepted by William Hill in the Northern Territory at the times as set out in these Rules and: (i) (ii) (iii) (iv) (v) Except in the case of "In the Run" wagering, wagers may be accepted in accordance with Rules 31 and 32, up to the advertised start time, actual start time, or such earlier time as dictated by William Hill. Except in the case of "In the Run" wagering, if a wager is inadvertently accepted in respect of an event after its start time, the wager shall be deemed to have been made invalidly and will be refunded to the Client. For the purpose of this clause, "inadvertently" means that William Hill had no knowledge that the event in question had started and the wager was accepted in good faith. "In the Run" means placing a wager on a William Hill-nominated market after an event has commenced and is in progress. In such cases, once an event has commenced, the event market will close and a new "in the run" market will commence. William Hill may take "In the Run" bets on William Hill-nominated events. In such circumstances, markets may be displayed on the website as "Live Betting" and William Hill Betting Account holders can call our office to obtain markets. In compliance with the Interactive Gambling Act 2001 (Cwlth) "in the run" wagers will not be accepted over the Internet and may only be accepted over the telephone. 30. Clients should check their Account Balance each time they log on to their William Hill Betting Account or at the time they place their wager via the telephone or via the internet. In the event of a query, it is the Client's responsibility to notify William Hill at the earliest opportunity and provide the Client's own record of transactions since the William Hill Betting Account Balance was last verified. 31. When making a wager via the telephone it is the Client's responsibility to quote the correct user name and Personal Identification Number (PIN). Wagers, when made over the telephone by the Client, will be read back to the Client by the William Hill telephone operator. A telephone wager is agreed and taken to have been accepted by William Hill via its call centre in the Northern Territory when a Client either indicates agreement with a wager after it has been read back to the Client; or if the Client does not indicate any disagreement with the wager confirmation details, as read back to the Client and the call is terminated. 10

11 32. A wager via the internet (including through an app or mobile device) is agreed and taken to have been accepted by William Hill via its internet server in the Northern Territory when: (a) the Client has selected Finalise Bets on the William Hill website in relation to their selected wager; or (b) the Client has selected Finalise Wager or Finalise on an app or mobile device in relation to their selected wager. After acceptance of a wager by William Hill, a Bet Receipt number will be issued to the Client. 33. Unless otherwise stated, subject to Rule 34, William Hill may not accept any wager via the telephone made in relation to Thoroughbred, Harness and Greyhound Races where the wager is less than $ Unless otherwise stated, William Hill may not accept a wager via the telephone in relation to an approved sporting event where the wager is less than $ The minimum wager via the Internet is $1.00 for all wagers, with the exception of William Hill Exotics which are $ William Hill shall make a recording of all telephone calls with Clients including where Clients place a wager, lodge a dispute, or there is a discussion regarding any aspect of their account. The Client acknowledges this and agrees to such recordings being made and, where a dispute occurs which cannot be resolved by William Hill, the Client agrees that the relevant recordings and/or any records of a Client's transactions via the Internet may be made available to the regulatory authority to enable the dispute to be determined in accordance with these Rules. 37. Clients are unable to cancel or change a wager once the wager has been placed by the Client and accepted by William Hill, unless the Client informs William Hill as soon as practicable after the wager is accepted by William Hill (but before the event has commenced) that the wager was made in error. In such circumstances the Client must demonstrate that the initial wager was made in error and the initial wager shall only be voided and replaced with another wager at the sole discretion of William Hill. 38. In the case of internet wagers, William Hill has absolute discretion over which odds, prices or lines ( Odds ) it may choose to offer a Client. William Hill reserves the right to refuse to accept a wager in its absolute discretion. All Odds (including fixed odds) displayed on the William Hill website or apps are indicative only until the Client has logged in to their account, and may change before the wager is accepted by William Hill. The only Odds offered by William Hill are those that are displayed after the Client has logged in, and at the time the wager is confirmed by a Client. All Odds offered to a Client are subject to the wagering limits as described in these Rules, and are subject to variation until the time a wager is accepted by William Hill. For tote derivative products the final price is not known until dividends are declared. 39. In the case of telephone wagers, William Hill has absolute discretion over which Odds it may choose to offer a Client. The Odds offered by William Hill are those outlined to the Client by the telephone operator at the time of the Client making the wager. All Odds offered to a Client are subject to the wagering limits as described in these Rules, and are subject to variation until the time a wager is accepted by William Hill.. For tote derivative products the final price is not known until dividends are 11

12 declared. 40. Win/Place wagers placed on the Internet must be the same stake for the win and place portion. 41. Unless otherwise agreed in writing by William Hill and subject to any legal requirement to be compelled to pay out on certain wagers at a given amount: (a) the maximum amount that may be paid out on any telephone wager is, in the case of a win wager or win/place wager (either single or multiple wagers) - $500,000. In addition, all multiple wagers are subject to a maximum win of 20,000 times the Client's wager; (b) the maximum amount that may be paid out on any telephone wager is, in the case of a place wager - $250,000; and (c) The maximum telephone wager (or series of telephone wagers) that William Hill is compelled to accept at the Odds it offers, is that wager amount so prescribed by law that when applied to the applicable Odds offered and the circumstances of the wager, would result in the maximum amount William Hill is compelled by law to pay out on any wager or series of wagers (betting limits). Displayed at Appendix C to these Rules are the details and circumstances of the betting limits it is asserted William Hill is compelled by law to adhere to. The disclosure of the details of these betting limits is not an agreement by William Hill with the Client, and is not an acknowledgment or admission by William Hill that : (i) (ii) (iii) (iv) William Hill accepts it is compelled to adhere to the betting limits; William Hill is under any legal compulsion to adhere to the betting limits; William Hill s rights to refuse to accept any wager, or suspend, restrict or close a Client account is in any way reduced, restricted or diminished; or William Hill is required to display the betting limits. 42. Unless otherwise agreed in writing by William Hill, and subject to any legal requirement to be compelled to accept a wager at a given amount, (regardless as to whether the wager is accepted via the Internet at the time of placing the wager): (a) the maximum amount that may be paid out on any internet wager is, in the case of a single win wager or a win/place wager - $50,000; (b) the maximum amount that may be paid out on any internet wager that is a multiple win wager is $100,000 or 20,000 times the Client's wager (whichever is the lesser); (c) the maximum amount that may be paid out on any internet wager is, in the case of a place wager - $25,000; (d) The maximum internet wager (or series of internet wagers) that William Hill is compelled to accept at the odds it offers, is that wager amount so prescribed by law that when applied to the applicable Odds offered and the circumstances of the wager, would result in the maximum amount William Hill is compelled by law to pay out on any wager or series of wagers (betting limits). Displayed at Appendix C to these Rules are the details and circumstances of the betting limits it is asserted William Hill is compelled by law to adhere to. The disclosure of the details of these betting limits is not an agreement by William Hill with the Client, and is not an acknowledgment or admission by William Hill that : (i) (ii) (iii) William Hill accepts it is compelled to adhere to the betting limits; William Hill is under any legal compulsion to adhere to the betting limits; William Hill s rights to refuse to accept any wager, or suspend, restrict or close a 12

13 Client account is in any way reduced, restricted or diminished; or (iv) William Hill is required to display the betting limits. 43. All-In Betting means regardless of whether or not a particular competitor starts or completes the event in which a bet is placed, all bets stand and no refunds shall be payable or deductions apply. 44. BONUS BETS AND PROMOTIONS (a) A "New Client Bonus Promotion" means a promotion whereby a new Client is given a Bonus Bet as specified in the promotion when opening a new William Hill Betting Account and successfully completing a pre-determined action as specified in the promotion. Pre-determined actions may include, but are not limited, to making a first deposit or placing a first bet. (b) A Deposit Bonus Promotion means a promotion whereby a Bonus Bet is placed in a William Hill account when a Client responds to a Deposit Bonus Promotion by depositing a minimum amount in the Client s William Hill Betting Account, as specified in the promotion. (c) A Winning Bonus Promotion means a promotion whereby additional capped winnings, (excluding stake) are paid to a Client in the form of a Bonus Bet on markets specified in the promotion. These include, but are not limited to, 10% Winners Bonuses promotions. (d) A Refund Promotion means a promotion whereby a Client s bet stake is refunded to a Client (in the form of a cash credit or a Bonus Bet credit to a William Hill Betting Account) as specified in a promotion. (e) A Reward Bonus Bet Promotion means a promotion whereby a Bonus Bet is placed in a William Hill Betting Account as a result of the Client successfully completing a pre-determined action as specified in a promotion, and includes a Matched Stake promotion. (f) The promotions referred to in paragraphs (a), (b), (c), (d) and (e) are collectively referred to in these Rules as Bonus Promotions. (g) A New Client Bonus Promotion is only available to Australian and NZ residents, however it excludes New South Wales residents who have joined as a result of responding to an advertisement published in New South Wales detailing an inducement to open a William Hill Betting Account and excludes residents of Victoria, South Australia and Western Australia. (h) Only one New Client Bonus Promotion can be entered per Client (and a Client can only have one Betting Account with William Hill). (i) (j) Unless otherwise stipulated only one New Client Bonus Promotion can be entered for each residence/ip address/computer and each Client must fund their William Hill Betting Account using their own credit card or own bank account or payment method. (Note: Proof of residency is part of the identification process). For the New Client Bonus Promotion, Bonus Bets will only be awarded on the first funding of the William Hill Betting Account, or the first settled bet being placed on the William Hill Betting Account or such other pre-determined action first being successfully completed by the Client, as specified in the promotion. (k) A new Client who deposits funds into their account using POLi will not qualify for a New Client Bonus Promotion. (l) You are strictly prohibited from using Bonus Bets across William Hill Group companies (including Centrebet Pty Ltd and Tom Waterhouse (NT) Pty Ltd) to facilitate arbitrage. Where William Hill, in its absolute discretion, deems you have deliberately used Bonus Bets as an attempt to gain through arbitrage, any Bonus Bets and any winnings from such Bonus Bets will be forfeited and deducted from your account balance without warning or notice. (m) Any promotion that may result in the awarding of Bonus Bets can only be entered once per Client/residence/IP address/ computer/smartphone/tablet. William Hill may determine, in its sole discretion, whether it believes different entries or accounts are associated with the same person. (n) Bonus Bets may be used on any Sports or Racing market available at the time of placement, unless otherwise specified in the specific promotion terms and conditions. Only one Bonus Bet (from any promotion) can be used per event or match. 13

14 (o) Minimum Bonus Bet wager is $10. If there is less than $10 in the Bonus Bet wallet then the whole amount must be used at once. If the Bonus Bet wallet contains more than $10 then the Bonus Bet wager can be $10 or more. (p) For winning Bonus Bets, winnings will be paid excluding the initial Bonus Bet stake. This means that if a Bonus Bet to the value of $100 is placed on a selection paying $2.15, the net winnings paid will be $115, (i.e. $215 less the $100 Bonus Bet). (q) Prior to any withdrawal, both the deposit and any winnings accrued via Bonus Bets must be turned over at least once (1x) at odds of $1.50 or greater per $1 bet. In addition, all identification requirements must have been completed by the Client. (r) (s) All Bonus Promotions are intended for recreational gamblers only. Clients considered to be abusing Bonus Promotions by any means (or breaching these terms and conditions) may have Bonus Bets and any winnings from such Bonus Bets cancelled or revoked. If the identification requirements have not been met within 90 days of opening a William Hill Betting Account, the Betting Account will be suspended, and Bonus Bets and/or any winnings resulting from Bonus Bets will be declared null and void. (t) The maximum winnings payable on any $100 Bonus Bet is $10,000 (i.e. maximum odds of $101). (u) A Bonus Bet will expire seven (7) days after the Bonus Bet has been awarded if it has not been used (the event can be any time in the future) unless otherwise specified in the promotion s terms and conditions. (v) William Hill reserves the right to cancel, change or suspend any promotion at any time without notification. (w) A Bonus Bet resulting from inserting a Promotional Code or Voucher for any promotion is subject to the same terms and conditions as a general Bonus Promotion unless otherwise specified in the promotion terms and conditions. (x) Bonus Promotions may include specific terms and conditions related to when Bonus Bets can be used, i.e. restricted to use on specific events, or with a specific expiry date and Clients should read the restrictions, if any, disclosed in any additional terms and conditions. Bonus Bets cannot be used to earn additional Bonus Bets. 45. DISPUTE RESOLUTION If any Dispute cannot be settled satisfactorily between William Hill and the Client, the Dispute must be referred to a representative of the Northern Territory Racing Commission at gamblingdisputes@nt.gov.au for final determination. Where a Dispute relates to a wager, the wager will be adjusted in accordance with the Commission s final determination. 46. PAYMENT TERMS Winnings will be credited to a Client s William Hill Betting Account following confirmation of the final result. Should funds be credited to a William Hill Betting Account in error for any reason, it is the Client's responsibility to notify William Hill of the error without delay and the Client shall return to William Hill any funds credited in error. Any wrongful credited amounts are immediately due and payable by the Client to William Hill regardless as to whether any funds have been paid to the Client following the error or the Client has made wagers that negatively affect their Account Balance. 47. In relation to William Hill Betting Accounts: (a) (b) (c) (d) (e) each Client will be issued a William Hill Betting Account, before wagers are accepted; with the approval of William Hill, a Client's William Hill Betting Account may be granted a "William Hill Facility"; a William Hill Facility is the maximum permissible debit balance for a William Hill Betting Account; William Hill and the Client are required to pay the "Account Balance". An Account Balance is a debit balance, credit balance or nil balance; the Account Balance is the difference between; 14

15 i. the sum of the unsettled wagers and settled unsuccessful wagers made by the Client and any payments or transfers out of the Client's William Hill Betting Account; and i the sum of any Client Deposits and settled winnings payable by William Hill, for all Payment Periods. If the sum (after taking into account applicable adjustments) of subparagraph (i) exceeds the sum in subparagraph (ii), then there is a debit balance. If the sum (after taking into account applicable adjustments) of subparagraph (i) is less than the sum in subparagraph (ii), then there is a credit balance; (f) (g) Unless otherwise agreed, for Clients that have been granted a William Hill Facility, the Payment Period shall be weekly and the Account Balance shall be paid within 7 days of the end of the preceding betting week (being the week ending at midnight on Sunday); and for William Hill Betting Accounts without a William Hill Facility, the Client may request any credit balance be paid to him/her by making a winnings claim. Any winnings claims are subject to any bonuses granted by William Hill. 48. Payment means the full payment of an Account Balance for a Payment Period; and if there are unpaid Account Balances for prior Payment Periods, then those prior Payment Periods must also be paid. 49. For the avoidance of doubt, the granting of a William Hill Facility is not to be taken as provision of consumer credit by William Hill, but rather as the granting of time by William Hill, to the Client, to allow the Client to pay its William Hill Facility by the end of the Payment Period. 50. Where a Client has been granted a William Hill Facility in accordance with Rule 47(b) above, the Client may be refused wagers by William Hill if their Account Balance at any time exceeds their William Hill Facility or if the effect of that wager would cause the William Hill Facility to be exceeded. If William Hill, in its discretion, allows a Client to make a wager even though the William Hill Facility may be exceeded, the Client shall pay his/her resultant Account Balance when due. 51. For the avoidance of doubt, it is the Client's responsibility to monitor the balance of their William Hill Betting Account and if, for whatever reason, the Account Balance exceeds their William Hill Facility, it is the Client's responsibility to ensure that all amounts in excess of the William Hill Facility is paid in accordance with these Rules when due. 52. Where a Client has not been granted a William Hill Facility, the Client may be refused wagers by William Hill if their Account Balance at any time is in debit or if the effect of any wager would cause the William Hill Betting Account to go into debit. 53. In the event that a Client also holds a Betting Account with any other William Hill Group Company (such as Centrebet Pty Limited or Tom Waterhouse (NT) Pty Limited), the Client agrees that William Hill can, without the Client s prior consent, set off and/or apply the credit balance of the Client s Betting Account held with such other William Hill Group Company against any debt owed by the Client to William Hill. 54. RESULTS Where an event or match is postponed and rearranged to take place within 48 hours of the original scheduled starting time, all wagers will stand. If the event or match is rescheduled to take place more than 48 hours later than the original scheduled start time, all wagers will be void and stakes refunded. Affected multiples will be recalculated, excluding that leg. Please note that individual sports rules stating a different time period will 15

16 override this Rule. 55. In the case of sports betting and all other contests that involve a set length of play or time limit, players must play and the event must run to the conclusion of the designated time, to be considered official for betting purposes. Please note that individual sport rules that state otherwise will override this Rule. 56. Unless otherwise stated in the event description or individual sport rules, overtime periods or extra time periods will count towards the final result, except in relation to soccer (see individual sport Rules for soccer below). Other individual markets noted as excluding extra time or overtime, and individual sports rules stating that extra time or over-time does not count will override this Rule. 57. For multiple wagers, if any leg/legs are void, the multiple wager will be recalculated excluding the voided leg/legs. 58. Unless otherwise stated, William Hill does not offer traditional Each-Way betting. The specific Rules for "Win and Place" for horse racing wagers are as follows: (a) (b) (c) (d) (e) where there are 10 or more runners in a race and no Odds-on-Favourite, traditional Each-Way betting is offered by William Hill, dividends shall be calculated in accordance with NSW Thoroughbred Racing Board Rules of Betting. where there are 8 or 9 runners in a race, a place dividend shall be paid on 1st, 2nd and 3rd and where the Client takes "Fixed Odds Each Way", the dividend paid for a place shall be equal to the Tote Place dividend declared in the state in which the race is run; where there are 5, 6 or 7 runners in a race, a place shall be paid on first and second places only and where the Client takes Fixed Odds Each Way, the dividend paid for a place shall be equal to the Tote Place dividend declared in the state in which the race is run where there are less than 5 runners in a race, the wagers shall be "Win Only"; and for the avoidance of doubt where there is an Odds-On Favourite in the field, regardless of the number of runners in the field, win and place wagers will be accepted and the dividend paid for a place shall be equal to the Tote Place dividend declared in the state in which the race is run. 59. When betting Each-Way, the place portion of the wager must be equal to or less than the win portion of the wager. 60. When wagering All-Up, there is to be no backwards betting. In the event that a wager is accepted that includes backwards betting, the wager will be accepted in the order that the race legs are running. An All-Up wager may only be up to four legs. Should one of the selections of the All-Up be scratched, the wager on the remaining selection and the initial stake will stand. 61. When making an All-Up bet, this shall include the original wager plus the winnings from the subsequent race legs. 62. Unless otherwise agreed with William Hill, the maximum that a Client can win from an All-Up wager is AUD$50,

17 63. A Dead-Heat occurs when two or more competitors are officially declared to have finished equal. This applies to both winners and place getters in a single event. Unless otherwise stated, the following rule, known as the Dead- Heat Rule applies: (a) In the event of a Dead-Heat where dividends were not offered by William Hill on such an outcome, bets will be paid at the face value of the ticket divided by the number of competitors tying for that place; (b) In any event for which each way betting is available, place ties will be paid such that the place portion of the face value of the ticket is multiplied by the remaining number of places available and divided by the number of competitors tying for those available number of placings; (c) In the event of a Dead-Heat where odds were offered by William Hill on such an outcome, then all win or place bets are losers and the draw option is paid as the winner; (d) in the event that there is a Dead-Heat in an Australian horse or harness race, and a protest occurs and is subsequently upheld, the payout on the runner that is relegated will be half the face value of the ticket. This Rule 63(d) applies to Internet wagers only. 64. HORSE RACING Where a race meeting is transferred from one racecourse to another, all betting Rules will apply as if the meeting was not transferred. 65. If a race meeting is postponed, all wagers on the postponed meeting are cancelled. 66. Where a race meeting is transferred from one racecourse to another, the limit shall be for the course on which the meeting should have been held. 67. In the event of a horse being withdrawn late by order of the stewards, all wagers will be paid as stewards direct, including deductions on remaining runners. 68. For all horse racing events, if a wager is inadvertently accepted in respect of an event after its start time, the wager shall be deemed to have been made invalidly and the wager will be refunded to the Client s Account. For the purpose of this clause, "inadvertently" means that William Hill had no knowledge that the event in question had started and the wager was accepted in good faith. 69. We reserve the right to refuse the whole or part of any wager. PART B RACING AND SPORTS WAGERING RULES 70. WILLIAM HILL WAGER-TYPE RULES 17

18 General The William Hill products and wager types are intended for bona-fide Clients, that is, those Clients who act at all times in good faith, sincerely, without fraud and who place wagers with William Hill for the purpose of recreation and entertainment. 71. A reference to Tote means the NSW TAB, TAB Vic or TattsBet. A reference to Australian Totes means the NSW TAB, TAB Vic and TattsBet. 72. For races within Australia, a reference to Home Tote Dividend means the Win or Place dividend declared in the state in which the race is run with a maximum dividend of $101. In relation to races held in Europe, Africa or the Americas, Home Tote Dividend is defined as the dividend declared by NSW TAB, TAB Vic, TattsBet or Mid Tote as made available by William Hill at the time the wager is placed. For all other overseas races, Home Tote means NSW TAB. 73. A reference to the Field Size Rule sets out how place dividends are paid. For all races within Australia and overseas the Field Size Rule is as follows: (a) (b) (c) where there are 8 or more runners in a race, a dividend shall be paid on 1st, 2nd and 3rd places; where there are 5, 6 or 7 runners in a race, a dividend shall be paid on 1st and 2nd places only; and where there are less than 5 runners in a race, the wagers shall be Win Only. 74. (a) A reference to Win/Place Fixed Odds" means the price quoted by William Hill of a specified runner at the time of placing the wager. (b) Win/Place Fixed Odds refers to the Fixed Price quoted by William Hill of a specific runner prior to placing a wager. These odds are fixed at the time of placing the wager. All Fixed Win/Place wagers are subject to the Field Size Rule (Rule 73). If a Fixed Price wager is struck once the Final Field is declared, such wagers are subject to scratching and deductions. (c) All deductions applied by William Hill on Fixed Odds wagers struck after official opening prices have been announced will be sourced from the racetrack of race origin or, where applicable, with Tattersalls Committee Rules on Betting Rule 4. (d) In the event of a field reducing in size from 8 runners to 7 or less runners, for wagers placed via the Internet, William Hill will pay three dividends on all fixed odds place bets struck prior to the field being reduced. These wagers will be subject to relevant deductions as declared by the stewards. (e) In the event of a field reducing in size from 5, 6 or 7 runners to less than 5 runners, for wagers placed via the Internet, William Hill will pay two dividends on all fixed odds place bets struck prior to the field being reduced. These wagers will be subject to relevant deductions as declared by the stewards. (f) In the event of a field reducing in size from 10 or more runners to 9 runners or less, for wagers placed via the telephone, William Hill will pay three dividends on all each way fixed odds bets struck prior to the field being reduced. These wagers will be subject to relevant deductions as declared by the stewards. In the event of there being an odds-on runner in the field at the time the wager was struck then the place portion is paid at Tote odds regardless of field size as per Rule 58. (g) If a client places a Fixed Odds Place wager over the Internet and there is only 5, 6 or 7 runners then William Hill only pays 1 st and 2 nd regardless of whether the Tote pays 1 st, 2 nd and 3 rd dividends courtesy of late 18

19 scratchings. 75. Selected Tote means either the NSW TAB, TAB Vic, TattsBet or Mid Tote dividends as made available by William Hill and/or chosen by the Client at the time of making a wager. Additionally, for overseas races in Europe, Africa and the Americas the Selected Tote means either the NSW TAB, TAB Vic, TattsBet or Mid Tote dividends as made available by William Hill and/or chosen by the Client at the time of making a wager. If no Australian Tote dividend was made available by William Hill and/or chosen by the Client at the time of making the wager, the Selected Tote is considered the official totalisator at the track where the race is held, and their rules governing dividends and winning combinations will be applied. 76. A reference to SP means the official Bookmakers' Starting Price. 77. A reference to Mid Tote means the Australian Tote with the second highest official Win dividend. 78. The maximum win dividends payable for SP, Home Tote, Selected Tote and Mid Tote are: (a) $26 for Greyhound Racing; (b) (c) $51 for Harness Racing; and $101 for Thoroughbred Racing. 79. Where these Rules state that a dividend is to be paid as declared by a particular Tote, and that Tote fails to declare a dividend within ten (10) minutes of other Australian Totes declaring a dividend, William Hill will pay the dividend which is the higher of the dividends that were declared by the other Australian Totes. 80. MaxiDiv Betting Rules When placing a MaxiDiv Win wager on a thoroughbred you will receive the better of the dividends declared by the three Australian Totes or the Official Starting Price (SP). For Win/Place wagers, MaxiDiv will provide the best dividend declared by the three Australian Totes or the SP for the Win and the better of the dividends declared by the three Australian Totes for the Place portion. Where the SP is not available for a particular race, MaxiDiv will provide the best dividend declared by the three Australian Totes. MaxiDiv is available on all Metropolitan Thoroughbred meeting (Sydney, Melbourne, Brisbane, Adelaide and Perth) and major Provincial meetings also as nominated by William Hill. 81. The maximum dividend paid out under MaxiDiv is $ Unless otherwise stated by William Hill, the maximum net winnings paid out under MaxiDiv is $50,000. The balance of the winnings is paid using the Home Tote Dividend. 83. Place dividends will be paid in accordance with the Field Size Rule. 84. Best Tote Betting Rules Best Tote is available on non-metropolitan Thoroughbred meetings via the internet, iphone, Android app and 19

20 mobi. Best Tote is available on all Australian Metropolitan Thoroughbred meetings (Sydney, Melbourne, Brisbane, Adelaide and Perth) and selected mid week Provincial Thoroughbred meetings (as nominated by William Hill) via the telephone. When placing a Best Tote Win only wager on a thoroughbred you will receive the better of the dividends declared by the three Australian Totes. For Win/Place wagers, Best Tote will provide the best dividend declared by the three Australian Totes for the Win and the Mid Tote dividend for the Place portion. 85. The maximum dividend paid out under Best Tote is $201. Best Tote winnings will be awarded to Client s accounts upon settlement of the event post correct weight being declared. 86. Place dividends will be paid in accordance with the Field Size Rule 87. Best Tote Plus Betting Rules Best Tote Plus is only available on Metropolitan Thoroughbred meetings (Sydney, Melbourne, Brisbane, Adelaide and Perth) via the Internet, iphone, Android app and mobi. When placing a Best Tote Plus Win only wager on a thoroughbred you will receive the better of the dividends declared by the three Australian Totes plus a minimum of 5% (or such other amount as stated prior to the event) on your net winnings, excluding stake. For Win/Place wagers, Best Tote Plus will provide the best dividend declared by the three Australian Totes plus a minimum 5% (or such other amount as stated prior to the event) on net winnings (excluding stake) for the Win and the Mid Tote dividend for the Place portion. 88. The maximum dividend paid out under Best Tote Plus is $201. Best Tote Plus winnings will be awarded to Client s accounts upon settlement of the event post correct weight being declared. 89. Place dividends will be paid in accordance with the Field Size Rule. 90. Best Odds Betting Rules Placing a Win Only or Win/Place Best Odds wagers on Australian Racing, either on the Internet or via the Telephone, guarantees the better of the official Bookmaker s SP and the official Win dividend declared by a Tote as nominated by the Client at the time the wager is placed. Placing a Win Only or Win/Place Best Odds wager on overseas races, either on the Internet or via the Telephone, guarantees the dividend declared by a Tote as nominated by the Client at the time the wager is placed. 91. Place dividends will be paid in accordance with the Field Size Rule. 92. When there are 10 or more runners and no Odds-On-Favourite in the field and the SP is greater than the nominated official win Tote dividend, the place dividend for that placed runner shall be ¼ of the official SP. Where there are less than 10 runners or an Odds-On-Favourite in the field, the place dividend shall be equal to the nominated Tote place dividend. 93. Where there are 10 or more runners and no Odds-On-Favourite in the field and the SP is less than the nominated official win Tote dividend, the place dividend for any placed runner shall be equal to the nominated 20