Messaging Platforms for Service Providers - Market Quadrant

Transcription

1 . THE RADICATI GROUP, INC. The Radicati Group, Inc Embarcadero Road, Ste. 206 Palo Alto, CA Phone: (650) Fax: (650) Messaging Platforms for Service Providers - Market Quadrant An Analysis of the Market for Messaging Platforms for Service Providers, Revealing Top Players, Mature Players, Specialists and Trail Blazers. November 2013 Radicati Market Quadrant SM is copyrighted November 2013 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the Radicati Group. Vendors and products depicted in Radicati Market Quadrants SM should not be considered an endorsement, but rather a measure of The Radicati Group s opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group intends its Market Quadrants to be one of many information sources that readers use to form opinions and make decisions. Radicati Market Quadrants SM are time sensitive, designed to depict the landscape of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such information. The Radicati Group shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof.

2 TABLE OF CONTENTS RADICATI MARKET QUADRANTS EXPLAINED... 3 MARKET SEGMENTATION... 5 EVALUATION CRITERIA... 7 MARKET QUADRANT MESSAGING PLATFORMS FOR SERVICE PROVIDERS VENDORS.. 10 KEY MARKET QUADRANT TRENDS MESSAGING PLATFORMS FOR SERVICE PROVIDERS - VENDOR ANALYSIS TOP PLAYERS TRAIL BLAZERS SPECIALISTS MATURE PLAYERS =============================================================== Please note that this report comes with a 1-5 user license. If you wish to distribute the report to more than 5 individuals, you will need to purchase an internal site license for an additional fee. Please contact us at admin@radicati.com if you wish to purchase a site license. Companies are never permitted to post reports on their external web sites or distribute by other means outside of their organization without explicit written prior consent from The Radicati Group, Inc. If you post this report on your external website or release it to anyone outside of your company without permission, you and your company will be liable for damages. Please contact us with any questions about our policies. =============================================================== Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 2

3 RADICATI MARKET QUADRANTS EXPLAINED Radicati Market Quadrants are designed to illustrate how individual vendors fit within specific technology markets at any given point in time. All Radicati Market Quadrants are composed of four sections, as shown in the example quadrant (Figure 1). 1. Specialists This group is made up of two types of companies: a. Emerging players that are still very new to the industry and have not yet built up much of an installed base. These companies are still developing their strategy and technology. b. Established vendors that offer a niche product. 2. Trail Blazers These vendors offer cutting edge technology, but have not yet built up a large customer base. With effective marketing and better awareness, these companies hold the power to dethrone the current market leaders. Trail blazers often shape the future of technology with their innovations and new product designs. 3. Top Players These are the current leaders of the market, with products that have built up large customer bases. Vendors do not become top players overnight. Most of the companies in this quadrant were first specialists or trail blazers (some were both). As companies reach this stage, they must fight complacency and continue product innovation, or else they will be replaced by the next generation of trail blazers. 4. Mature Players These vendors have large, mature installed bases of customers, but no longer set the pace for the rest of the industry. These vendors are no longer considered movers and shakers as they once were. a. In some cases, this is by design. If a vendor has made a strategic decision to move in a new direction, it may slow development on one product line and start another. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 3

4 b. In other cases, a vendor may simply become complacent as a top vendor and be out-developed by hungrier trail blazers and other top players. c. Companies in this stage either find new life and revive their R&D, moving back into the top players segment, or else they slowly fade away as legacy technology. Figure 1, below, shows a sample Radicati Market Quadrant. As a vendor continues to develop its product, it will move horizontally along the x axis. As market share changes, vendors move vertically along the y axis. It is common for vendors to move between quadrants over the life of a product, as their products improve and market requirements evolve. High Mature Players Radicati Market Quadrant Company Z Top Players Company L Market Share Company Y Company J Company H Low Company D Company B Company C Company A Specialists Low Functionality Company F Company G Company E Trail Blazers Figure 1: Sample Radicati Market Quadrant High Functionality is rated from 1 to 10, with 10 being the highest, and 1 the lowest. Market Share is assigned according to the company s ranking in our latest annual reports, based on its user Installed Base (e.g. the company with the largest installed base market share is number 1, the one with the second largest installed base market share is number 2, etc.). Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 4

5 MARKET SEGMENTATION This edition of Radicati Market Quadrants covers the Messaging Platforms for Service Providers segment of the Messaging Platforms market, which is defined as follows: Messaging Platforms for Service Providers are highly scalable and reliable messaging platforms designed to meet the needs of demanding service provider environments, which can range from hundreds of thousands to millions of subscriber seats. Service providers deploying messaging platforms include: Internet Service Providers (ISPs), Telecommunication Providers (i.e. Telcos), Web Hosting Providers, Cloud Business Providers, and Application Service Providers (ASPs). Vendors in this segment include: Atmail, Axigen Messsaging, CommuniGate Systems, Critical Path (CP), IceWarp, Ipswitch, Microsoft, Openwave Messaging, Open-Xchange, Oracle, Rockliffe, Zimbra, and others. Many Messaging Platforms vendors develop solutions that are fit for both the Enterprise and Service Provider segments. However, this market quadrant focuses only on the part of their business that deals with supplying messaging platforms to service providers. Consumer and business-oriented service provider messaging platforms have evolved from offering basic functionality to fully-featured unified communications and social platforms. Messaging Platforms for Service Providers vendors must continually meet the ever-growing demand for more advanced capabilities. In keeping pace with customers expectations, Messaging Platforms have become a centralized hub for users, allowing them to access a wide range of other networks and features, in addition to . These advanced features typically include universal mobile access, fully-featured web clients, social networking integration, instant messaging (IM), voice and video functionality, and more. In 2013, the worldwide revenue for the Messaging Platforms for Service Providers segment is over $1.1 billion. This figure is expected to grow to over $2.7 billion by yearend Figure 2, shows the revenue forecast of the Messaging Platforms for Service Providers market, from 2013 to Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 5

6 Messaging Platforms for Service Providers ($M), $3,000 $2,729 $2,500 $2,274 $2,000 $1,819 $1,500 $1,000 $1,119 $1,455 $500 $ Figure 2: Messaging Platforms for Service Providers Revenue Forecast ($M), Note: Throughout this report, the terms and Messaging are used interchangeably. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 6

7 EVALUATION CRITERIA Messaging Platforms for Service Providers vendors are positioned in the quadrant, according to two criteria: Market Share and Functionality. Market Share is based on the installed base published in our Messaging Platforms Market, report. The provider with the largest installed base has a market share of 1, the one with the second largest installed base has a market share of 2, etc. In order for Messaging Platforms for Service Providers vendors to be positioned in the Top Player or Mature quadrants, they need to have a market share of 1 to 4. Messaging Platforms for Service Providers with smaller installed bases are positioned either in the Trail Blazer or Specialist quadrants. Functionality we assess each Messaging Platform for Service Providers solution based on a number of key differentiation criteria. In order for an Platforms for Service Providers vendor to be on the right side of the quadrant (Top Player or Trail Blazer), their solution should possess the following capabilities: Scalability service providers expect to be able to accommodate a growing number of user seats, while simultaneously maintaining low costs. As a result, vendors in this segment must offer highly scalable platforms that can maintain up to millions of user seats. Service providers should take into consideration the two primary components of scalability: scaling up and scaling out. Scaling up, or vertical scaling, is a platform s ability to maximize efficiency to house as many users as possible on a single server. Scaling out, or horizontal scaling, is a platform s ability to easily integrate additional servers with existing ones to increase the platform s capacity for more user seats. Reliability service providers must offer uninterrupted service to subscribers with minimal downtime. Messaging Platforms for Service Providers vendors must therefore offer platforms with robust high availability (HA) and disaster recovery (DR) features. All Messaging Platforms for Service Providers are expected to offer these as standard features to ensure that a service remains uninterrupted and, in the event of a system failure or update, experiences as little downtime as Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 7

8 possible. Service providers also expect to be able to quickly and easily access tools that provide insight on the condition of their servers to avoid errors that may lead to system failures. Multi-Tenancy Multi-tenancy allows service providers to manage a large number of subscribers on a single server. This greatly cuts costs by allowing service providers to utilize less servers, while simultaneously maintaining a larger number of subscriber seats on a single server. Multi-tenancy also allows service providers to avoid costly hardware overhead, as well as reduces risks associated with maintaining a greater number of servers. Lower Total Cost of Ownership (TCO) enables service providers to offer services to customers at a lower price. Mobile Device Access Today, mobile devices are widely used by both business and consumer users. Service providers expect to offer subscribers access to their services from mobile devices, typically via Microsoft Exchange ActiveSync (EAS). In addition, increased mobile device usage has led users to expect a consistent messaging experience across their devices. Vendors must now offer service providers fully optimized and touch-capable mobile interfaces for the latest smartphone and tablet devices. Social Networking Integration Communication via social networks has become increasingly popular among business and consumer users. As a result, vendors in this segment must allow for rich integration with popular social networks, such as Facebook, Twitter, LinkedIn, and others, directly from the Messaging Platform s interface. This in turn allows subscribers to quickly access their contacts on a range of social networks from a centralized interface. Unified Communications (UC) Service providers must keep pace with their subscribers ever-growing demand for more functionality. Both business and consumer users now utilize alternative communication channels in addition to , such as IM and video chat. The instantaneous nature of these forms of communication has shaped the way that users expect to communicate today, which has resulted in messaging platforms offering a full suite of UC functionality, which includes voice and video functionality, such as VoIP, video conferencing, click-to-call, and more. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 8

9 Instant Messaging (IM) Many Messaging Platforms for Service Providers offer an IM client as part of their package, or as an optional solution that can be integrated with the platform. Like many other advanced features in messaging platforms, these IM solutions can typically be accessed directly from a centralized user interface. Additional Monetization Opportunities Messaging Platforms for Service Providers offer service provider customers the opportunity to gain additional revenues from their subscribers, which is typically achieved via open APIs. With open APIs, service providers can create and integrate their own premium services that extend the platform s functionality. In addition, a Messaging Platform may also allow service providers to utilize advertisement space on its interface for additional revenue. Subscriber Features Service providers must keep pace with the ever-growing demand for more features by offering a wide range of advanced features that go beyond basic services. These features include: o Additional Storage o Security (Anti-Virus and Spam Filtering Protection) o Archiving and Compliance o Groupware (Shared Calendaring, Shared Contacts, and other Personal Productivity Tools) o Voice and Video Chat Note: On occasion, we may put a vendor on the right side of the quadrant by giving them a higher than typical Functionality Score, even if they are missing one or two of the features mentioned above, if we feel that other aspects of their solution are particularly unique and innovative. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 9

10 MARKET QUADRANT MESSAGING PLATFORMS FOR SERVICE PROVIDERS VENDORS Messaging Platforms for Service Providers Market Quadrant, 2013 High Mature Players Top Players Oracle Critical Path Market Share CommuniGate Systems IceWarp Atmail Zimbra Openwave Messaging Microsoft Open-Xchange Low Axigen Messaging Rockliffe Specialists Ipswitch Low Functionality Trail Blazers High Figure 3: Messaging Platforms for Service Providers Market Quadrant, 2013 Radicati Market Quadrant SM is copyrighted November 2013 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the Radicati Group. Vendors and products depicted in Radicati Market Quadrants SM should not be considered an endorsement, but rather a measure of The Radicati Group s opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group intends its Market Quadrants to be one of many information sources that readers use to form opinions and make decisions. Radicati Market Quadrants SM are time sensitive, designed to depict the landscape of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such information. The Radicati Group shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 10

11 KEY MARKET QUADRANT TRENDS Oracle, Critical Path, and Openwave Messaging rank as Top Players in the Messaging Platforms for Service Providers market. o Oracle currently has the largest installed base in this segment with its Oracle Communications Unified Communications Suite. The platform offers high reliability and scalable services for tier 1 and 2 providers. In addition, Oracle Communications Unified Communications Suite features a wide range of functionality, including robust mobile device access, IM, voice and video, and many other features. The platform also allows service provider customers to utilize advertisement space on its Convergence interface for additional monetization opportunities. o Critical Path (CP) offers its feature rich CP Messaging platform, as well as CP Security, which extends robust security features, and can be purchased as a standalone or integrated with CP Messaging. Over the past year, CP Messaging has been updated to include a touch-based mobile device interface, allowing for a streamlined experience across the latest smartphone and tablet devices. In addition, Critical Path offers customers a wide range of deployment options, including public and private cloud, on-premises software, and turnkey appliances. o Openwave Messaging released version 9.0 of its Universal Messaging Suite in September The latest version of the platform supports fully scalable and unlimited mailboxes, more flexible deployment options, and much more. Mx Messaging, the core of the platform, includes a unified mailbox for , SMS, MMS, and voic . In addition, the platform allows customers to develop and integrate their own value-added services to offer to subscribers via open APIs. Microsoft, Zimbra, and Open-Xchange rank as Trail Blazers. These vendors offer innovative and feature-rich platforms in the Messaging Platforms for Service Providers market, but have not yet built up the large market share that would Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 11

12 position them as Top Players. As these companies build momentum and grow their installed base, they are likely to move into the Top Player quadrant. o Microsoft focuses entirely on business-oriented service providers with its Microsoft Exchange Server. Microsoft Exchange Server 2013 was released in late 2012, and includes a number of new features, including a less complex architecture, improvements to anywhere access, data loss prevention (DLP), and more. Recently, Microsoft has discontinued service packs for the platform in favor of cumulative updates (CU), which deliver predetermined, more significant updates every quarter. o Zimbra was acquired by Telligent in 2013, however, the vendor continues to offer its Zimbra Collaboration Server to customers. The release of the next major update to the platform, Zimbra Collaboration 8.5, has not been affected by the Telligent acquisition, and promises to deliver an always on experience, a new touch-based mobile client, and more. Future releases of the platform will offer a product suite to customers, which will package both Zimbra s messaging technology with Telligent s social tools. o Open-Xchange offers the OX App Suite, which comprises messaging and collaboration tools, mobile access, and productivity tools into a single package. The platform is built on a modular design, allowing service providers to choose which components best fit their market needs. In future versions, Open-Xchange plans to add a built-in IM solution, as well as spreadsheet and presentation functionality to its productivity toolset. IceWarp, Atmail, Axigen Messaging, Rockliffe, and Ipswitch are in the Specialist quadrant. These messaging platform vendors play primarily in the lower end of the market and typically offer their platforms to tier 3 and tier 4 service providers. We expect these players to gain more traction as small service providers continue to migrate away from freeware platforms. o IceWarp s platform offers service providers a complete set of messaging and collaboration tools, as well as robust security features. The latest version of IceWarp Messaging Server focuses on collaboration, and includes drag-anddrop functionality, integrated webinar support, remote editing, and desktop Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 12

13 sharing. The next version of the platform is due by the end of 2013, and will allow users to create and edit documents directly from the webmail interface. o Atmail s Server platform includes rich UC capabilities via Atmail UC, which allows for voice calls and SMS messaging through the Atmail Webmail Client. o Axigen Messaging offers a scalable platform to service providers. The platform provides basic messaging and collaboration functionality, and extends a desktop-like experience across all devices via its WebMail interface. Axigen is also packaged with multiple security technologies. o Rockliffe s MailSite Fusion is a scalable platform that provides customers with standard messaging functionality, as well as an enterprise-grade IM solution called AstraChat. The latest version of the platform adds Microsoft Outlook 2013 synchronization, IMAP IDLE, and more. o Ipswitch s IMail Server offers robust security features, which includes multilayered protection from malware. In addition, the platform includes a proprietary IM solution as part of its package. CommuniGate Systems ranks as a Mature Player. This company has a large installed base, but in recent years has shifted its focus away from this market space, choosing instead to pursue other market opportunities. o CommuniGate Systems delivers a wide range of messaging, UC, and groupware features to tier 2 and 3 service providers. CommuniGate Pro is available on virtually any platform, and includes Pronto!, a robust web client that utilizes webrtc to enable voice and video functionality. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 13

14 MESSAGING PLATFORMS FOR SERVICE PROVIDERS - VENDOR ANALYSIS TOP PLAYERS ORACLE 500 Oracle Parkway Redwood Shores, CA Founded in 1977, Oracle offers hardware and software that works together in the cloud and in the data center, from servers and storage, to database and middleware, and through applications. Oracle Communications Unified Communications Suite is a highly scalable and cloud-ready portfolio of communication and collaboration capabilities with full support for multi-tenancy. The platform is architected to provide a very high mean time between failures. Oracle Communications Unified Communications Suite comprises the Oracle Communications Messaging Server, which supports POP, IMAP, SMTP, and LDAP, includes anti-virus, spam filtering, and authentication technologies for protection against malware, support for legal interception, and supports personal, public and shared folders. The platform is packaged with Convergence, a Web 2.0 client with integrated voice, video, , SMS, calendar, address book, and IM, as well as access to social networks, such as Facebook and Twitter. Convergence provides enhanced advertising support that offers service providers additional monetization opportunities. The platform also offers an XMPP-based secure IM and presence awareness platform integrated within Convergence, a SyncML-based service for mobile device access, and an Outlook Connector that allows users to access the Oracle Communications Unified Communications Suite services from Microsoft Outlook Users are also given access to a server-based indexing and search engine that is able to perform fast, comprehensive searches of message bodies and attachments. FUNCTIONALITY: 9 MARKET SHARE: 1 Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 14

15 KEY STRENGTHS: The Oracle Communications Unified Communications Suite allows for optimized, simple, and secure cloud deployment where customers can fully customize its many components to best fit their individual needs. Customers can choose to deploy a wide range of features, including instant messaging, groupware features, security, and more. Oracle Communications Unified Communications Suite can easily integrate components from third-party vendors, offering customers greater flexibility to customize the platform to meet their individual requirements. Oracle Communications Unified Communications Suite provides a broad set of APIs, that enable service providers to develop and integrate their own assets and increases their monetization opportunities. Convergence allows users to access a complete unified communications experience, including , voice, video, SMS, IM, and more within a single interface. Convergence offers service providers additional monetization opportunities via enhanced advertising support. KEY WEAKNESSES: Oracle Communications Unified Communications Suite cannot be deployed on Microsoft Windows environments. Oracle Communications Unified Communications Suite s Outlook Connector does not currently allow users to connect with Microsoft Outlook However, this feature is in development. While Oracle Communications Unified Communications Suite supports SyncML, Microsoft Exchange ActiveSync is not included in its package. However, customers can obtain support for EAS devices via Oracle s partners. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 15

16 CRITICAL PATH (CP) 2655 Campus Drive, Suite 250 San Mateo, California Founded in 1997, Critical Path (CP) is a global provider of Messaging, Security, and Unified Communications that can be deployed via public or private cloud, as software behind the firewall, or as turnkey appliances. The CP Portfolio is deployable on both Linux and Unix, and includes POP3, IMAP, and Mac OS X client access. The platform includes CP Messaging, which delivers , calendar, and address book functionality integrated with a middleware connector framework to provide access to unified communications capabilities, including voic , instant-messaging, video-conferencing, social networking integration, and portal services. Two new user interfaces provide a much richer, touch-friendly experience on both desktop and smartphone devices. CP Messaging allows users to send s up to 2 GB in size, supports carddav and caldav, and provides advanced inbox and mail folders search functionality. Additional capabilities include storage optimization technology via application-level compression and tiering policies. CP Security is CP s messaging security solution, which can be fully integrated into CP Messaging, or purchased as a standalone solution. The solution includes geo-ip database, enhanced rules based traffic management, multi-scan anti-spam, anti-virus, anti-malware, handling of outbound spam, IP reputation protection, and a SIEVE-based policy engine. CP Security leverages technologies from Commtouch, Kaspersky, and Sophos. In addition, CP Security includes a built-in archiving solution. For administration, CP includes a cluster management console application. FUNCTIONALITY: 8 MARKET SHARE: 2 KEY STRENGTHS: CP offers highly flexible deployment options for their messaging and security solutions. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 16

17 CP Security delivers robust security features, including traffic management, multi-scan anti-virus, anti-spam, anti-malware, plus IP reputation protection, integrating technologies from Commtouch, Kaspersky, and Sophos. CP Security includes a complete archiving solution, which provides users with additional data security and advanced search functionality of archived s. CP s software suite provides support for multiple mobility options, including Microsoft Exchange ActiveSync (EAS), OMA DS (syncml), IMAP IDLE, ical, caldav, carddav, and mobile web for smartphone, tablet, and feature phone devices. KEY WEAKNESSES: The CP platform deployment on Microsoft Windows server platforms is limited to the , directory, and Webtop components. The CP messaging platform is highly customizable to fit diverse service provider requirements, however this can be somewhat confusing to providers with fairly basic needs. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 17

18 OPENWAVE MESSAGING INC Seaport Boulevard, Suite 400 Redwood City, CA USA Openwave Messaging was founded in May 2012 after Marlin Equity Partners acquired the assets of Openwave Systems. Openwave Messaging is a global provider of messaging software solutions that deliver , voice, video, security, and data communications solutions for industry-leading communications service providers worldwide. The Universal Messaging Suite version 9.0, released in September 2013, supports fully scalable and unlimited mailboxes, flexible storage options, Open APIs, improved management of messaging service costs, and more. This version also offers hosted and hybrid cloud models for greater flexibility. Mx Messaging is the foundation of the platform, and offers a unified mailbox for , SMS, MMS, mobile messaging, and voic . Users can also access Mx Messaging via the App Suite or Rich Mail UI, Web 2.0 interfaces that support single sign-on (SSO), Microsoft Outlook synchronization, and third-party applications. Mx Messaging is also optimized for smartphones, tablets, and other mobile devices. The platform supports open APIs, called mos. Security features include Edge Gx, a proprietary security solution, as well as Cloudmark, Commtouch, and McAfee technologies. The platform also includes LDAP and a Subscriber User Repository to assist service providers in managing an increase in traffic. Additional services include Hosting and Managed Services, Professional Services, and support, offering installation and deployment, training, solutions integration, and more. In July 2013, Openwave Messaging announced the Network Message Store, a scalable, stateless message store that runs seamlessly on commodity hardware, and delivers % availability, geo-redundancy and integration with scale-out storage architectures. FUNCTIONALITY: 8 MARKET SHARE: 3 KEY STRENGTHS: Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 18

19 The Universal Messaging Suite offers built-in Active/Active Geo-redundancy, allowing simultaneous access to a mailbox from multiple data centers. This enables service providers to offer business continuity services without the need for expensive HA licenses. Mx Messaging has been optimized for use on nearly all smartphone devices and tablets, allowing for an improved experience across all mobile devices. Both the App Suite and Rich Mail user interface options allow users to access different social media communities simultaneously, which enables cross-platform communications using a single interface and login. The Universal Messaging Suite includes open APIs provided by the mos layer, which enable easy integration and access to a number of components and data stores. The Universal Messaging Suite version 9.0 features new deployment options, such as a stateless message store that supports flexible deployment scenarios, fast access to very large mailboxes containing gigabytes of data, and ensures % availability. KEY WEAKNESSES: The Universal Messaging Suite lacks IM functionality, a feature that many of its competitors include as part of their package, or as a premium add-on. The Universal Messaging Suite lacks built-in social networking integration. However, providers can utilize the platform s open APIs to create their own social networking integration. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 19

20 TRAIL BLAZERS MICROSOFT 1 Microsoft Way Redmond, WA Founded in 1975, Microsoft is the world s largest producer of software products and services for businesses. Microsoft Exchange Server extends functionality, presence, voic , instant messaging, and much more to users. Microsoft Exchange Server 2013 is aimed at corporate customers and business-oriented service providers. The platform introduces managed availability, which monitors activity to prevent failures, while resorting to fallback procedures automatically during a failure. In addition, the platform includes new improvements to Microsoft OWA, which has been optimized for smartphone and tablet devices via touch functionality, and includes offline access, as well as a native mobile application for Apple ios devices. Microsoft Exchange 2013 also includes deeper integration with Microsoft Lync and SharePoint, allowing users to archive Lync data within Exchange, view Lync presence in OWA, and access both Exchange and SharePoint from a single repository. Additional features include contact cards that aggregate data from multiple sources, data loss prevention (DLP), enhancements to the platform s caller ID and speech recognition functionality, and more. FUNCTIONALITY: 8 MARKET SHARE: 5 KEY STRENGTHS: Microsoft Exchange Server 2013 has improved Microsoft OWA by offering an optimized interface for both tablet and smartphone devices, including support for touch functionality. This creates a more streamlined experience for users across all mobile devices. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 20

21 Microsoft has made improvements to Microsoft Exchange Server 2013 s unified messaging by adding IPv6 support, as well as enhancements to caller ID, speech recognition, and more. Microsoft Exchange Server 2013 includes richer integration with Microsoft SharePoint and Lync, allowing users to access SharePoint and Lync functionality from within Exchange. KEY WEAKNESSES: Microsoft Exchange Server 2013 generally requires more work to meet the scalability demands of larger service providers. Microsoft s pricing plans for service providers are costly compared to competitors. Microsoft s entry into the market with Microsoft Office 365 has resulted in increased competition with its own Hosting Partners. Microsoft has made it even more difficult for Hosting Partners by continually lowering the price of its own service, which many providers have been unable to match. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 21

22 ZIMBRA 3000 Internet Blvd. Frisco, TX In July 2013, Telligent acquired Zimbra from VMware. Zimbra is a provider of opensource , collaboration, and social software. Zimbra Collaboration Server (ZCS) can be deployed on a Linux server environment or as a software virtual appliance on vsphere. The platform supports POP, IMAP, CalDAV, CardDAV and SMTP, as well as LDAP. ZCS offers Zimlets, which are downloadable applications for third-party integrations, as well as interoperability with Microsoft Exchange and Microsoft Active Directory (AD). For security, the platform utilizes ClamAV and SpamAssassin technologies, as well as DSPAM, and S/MIME. The latest version of the platform, Zimbra 8.0, introduces desktop, mobile, and IT as a service, as well as partnerships with Cisco and Mitel to allow for built-in voic , Click2Call, presence, and chat features. The platform comes bundled with the Zimbra Web Client and Zimbra Desktop, which is compatible with Microsoft Windows, Mac OS X, and Linux. ZCS also includes connectors for Microsoft Outlook and Apple Mail. Zimbra Mobile provides mobile access for Exchange ActiveSync-enabled devices. For archiving and compliance, Zimbra offers Zimbra Archiving and Discovery. Zimbra is also developing Zimbra Collaboration 8.5, which will introduce two HTML5 clients: a touch client optimized for use by smartphone and tablet devices, and a browser-based offline client. FUNCTIONALITY: 7 MARKET SHARE: 6 KEY STRENGTHS: Zimbra Collaboration Server includes a document management Briefcase, allowing users to upload documents, save attachments, and share files with other users, all within the platform s interface. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 22

23 Zimlets allow customers to download and integrate new features to customize the web client experience and extend its functionality. Zimlets include integration with Webex, Salesforce.com, Google Drive, and much more. Zimbra 8.0 extends the platform s unified communications functionality, adding voic , Click2Call, presence, and chat via partnerships with Cisco and Mitel. Zimbra 8.5 will introduce new HTML5-based clients that extend offline access to users, as well as a touch interface optimized for smartphone and tablet devices. KEY WEAKNESSES: Zimbra has begun articulating its roadmap after the Telligent acquisition. However, it remains to be seen how well the company is able to carry through on its roadmap, and how well it is able to integrate with Telligent s overall strategy. Zimbra was less visible in competitive sales situations during its tenure with VMware. It remains to be seen how well the company ramps up its sales activity now that it is part of Telligent. While Zimbra Collaboration Server included a sleek interface when it was first released, this interface is now fairly outdated. However, Zimbra 8.5 will include new HTML5-based clients. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 23

24 OPEN-XCHANGE 2033 Gateway Place San Jose, CA Founded in 2000, Open-Xchange develops, markets and sells web-based communication, collaboration, and office productivity software to service providers and enterprise customers. OX App Suite is a web-based platform that supports POP, IMAP, SMTP, ical, vcard, and LDAP. Open-standards and API richness allow OX App Suite to be integrated into any cloud or hosted infrastructure. OX App Suite is built on HTML5 and the latest Javascript technologies, and provides a seamless experience on desktop, mobile, and tablet clients. OX App Suite also integrates with a number of social networks, such as Facebook, Twitter, LinkedIn, and Xing. OX App Suite allows service providers to choose components as they see fit. OX Mail is the platform s Web 2.0 client. OX Drive provides file sharing functionality, as well as previews of file from within the browser. The platform is also packaged with integrated , appointment, contact, and file management features, as well as centralized storage of documents. The OX App Suite also comes with a Microsoft Outlook Connector and OX Documents, a cloud-based productivity suite. For mobile access, the optional OX App Suite Pro upgrade offers push to Microsoft Exchange ActiveSync (EAS)-compatible devices. FUNCTIONALITY: 7 MARKET SHARE: 7 KEY STRENGTHS: OX App Suite is a highly scalable platform, capable of scaling to millions of users. OX App Suite utilizes open-standards and APIs. It can easily integrate into existing environments, and allows customers to integrate individual modules that best fit their individual needs. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 24

25 OX App Suite offers OX Documents, a cloud-based productivity suite that integrates with cloud storage to allow users to store and collaborate on files in the cloud. OX App Suite offers robust social networking integration, which includes aggregation of various social networks, such as Facebook, Twitter, LinkedIn, and Xing, as well as synchronization of these social networks with users contact cards. Open-Xchange provides an upsell strategy to service providers for higher level features such as collaboration, which allows service provider customers to easily roll-out value-added services, thus generating more revenues. OX App Suite is highly customizable, on both the module level tailored to user benefits, as well as back-end integration, specific to partners requirements. KEY WEAKNESSES: OX App Suite can only be deployed on Linux platforms. OX App Suite does not currently include a built-in instant messaging (IM) and presence awareness solution in the current version of OX App Suite. However, Open-Xchange plans to add this feature in OX Business Mobility Connector, which enables mobile device access via Microsoft EAS, is a premium feature available only in OX App Suite Pro. Many competitors offer mobility features in basic versions of their messaging platforms. The OX Documents productivity suite currently only includes OX Text for browser-based word processing. However, Open-Xchange plans to add spreadsheet functionality by the end of Q1 2014, and presentation tools later in Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 25

26 SPECIALISTS ICEWARP 6506 Loisdale Road 3 rd Floor Springfield, VA Founded in 1999, IceWarp focuses on delivering messaging, collaboration, unified communications, security, and mobility solutions to customers. IceWarp Messaging Server is compatible with 32 bit and 64 bit versions of Microsoft Windows, as well as RedHat Linux and CentOS. The latest version of the platform adds drag-and-drop functionality, fully integrated webinar support, remote editing, and desktop sharing. The platform offers Kaspersky Anti-Virus, a choice of 20 anti-spam filters, such as SpamAssassin and Commtouch RDP (Recurrent Pattern Detection), and granular administration controls. The platform includes the IceWarp Desktop client, IceWarp s Outlook Sync, and the IceWarp WebClient. For mobility, Microsoft Exchange ActiveSync (EAS), SyncML, CardDAV and CalDAV are supported, as well as an optimized interface for tablets. MailStore for IceWarp offers optional archiving features. IceWarp has announced document management features that will launch with the next version of IceWarp Messaging Server by the end of 2013, allowing users to create, edit, and collaborate on documents from the IceWarp Web Client. FUNCTIONALITY: 5 MARKET SHARE: 8 KEY STRENGTHS: IceWarp Messaging Server is based on a modular design, allowing service providers to deploy individual components that best fit their market needs. IceWarp Messaging Server offers robust mobile access features, including a fully optimized interface for tablets. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 26

27 The next version of IceWarp Messaging Server will allow users to create, edit, and collaborate on documents in the cloud. KEY WEAKNESSES: IceWarp Messaging Server does not include social networking integration. IceWarp Messaging Server s Outlook Sync does not currently support Microsoft Outlook Though IceWarp Messaging Server offers BlackBerry support, customers are required to pay an additional fee for a synchronization application. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 27

28 ATMAIL Shop 1a, 66 Old Bells Line of Rd Kurrajong, NSW, 2758, Australia Founded in 2001, Atmail is a global messaging solutions provider of cloud services for service providers, enterprises, and SMEs. Atmail Server is powered by open-source code from Exim and Dovecot and compatible with Linux and Unix operating systems. The platform is capable of running on Xen or VMware via a Linux Virtual Machine. Atmail Server supports POP, IMAP, and SMTP, as well as LDAP. Atmail 7 introduces a sleeker interface and DAVSync for Microsoft Outlook. Atmail Server also includes caldav, carddav, and WebDAV, as well as file storage. The platform utilizes SpamAssassin and ClamAV, both with web-based administration. The platform comes with Microsoft Exchange ActiveSync (EAS), one-click ios provisioning, and a mobile browser-based interface. Atmail Webmail Client provides a webmail solution for existing IMAP clients, such as Microsoft Exchange Server, IMail Server, Exim, Postfix, and others. The client includes drag-and-drop, conversation view, as well as Atmail UC, which allows for voice calling and SMS messaging through the web client s interface. Users can also access their data from Microsoft Outlook using AtmailSync for Outlook. Additional solutions include Atmail s ArchiveVault, a standalone archiving solution. FUNCTIONALITY: 5 MARKET SHARE: 9 KEY STRENGTHS: Atmail 7 introduces a sleek new interface that will appeal to many service providers subscribers. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 28

29 Atmail UC is designed for service providers and carriers, and allows for voice calling, SMS messaging, and call history directly from the Atmail Webmail Client s interface. Atmail has fully licensed the Microsoft Exchange ActiveSync (EAS) protocol for push and over-the-air synchronization of contacts and calendars with Apple iphone, Windows Phone, and Android handsets. KEY WEAKNESSES: Atmail s mobile access features do not include a fully optimized interface for the latest smartphone and tablet devices. Atmail does not currently offer an IM solution, a feature that many of its competitors offer as a built-in or add-on feature. Atmail lacks rich social networking integration, which has become a highly demanded feature among service providers subscribers. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 29

30 AXIGEN MESSAGING 10A Dimitrie Pompeiu Blvd. Bucharest 2, Romania In December 2012, Axigen Messaging branched off from Gecad Technologies, the initial developer of the messaging platform, and now continues to develop the Axigen platform. Axigen provides calendaring, task management, collaboration, and more to users. Axigen leverages proprietary Axigen SmartProcessing and UltraStorage technologies to ensure fast, reliable, and highly-configurable message processing, as well as scalable and durable storage. The platform is compatible with Microsoft Windows and Linux, and supports SMTP, IMAP, POP3. Axigen includes a WebMail interface, as well as a Microsoft Outlook connector. For security, Axigen is packaged with ClamAV and SpamAssassin. The platform also offers technologies from Kaspersky, Commtouch, and Image Analyzer, which can be purchased for an additional fee. Axigen can integrate with a number of third-party archiving solutions, such as Mailarchiva. For mobility, Axigen offers optional Microsoft Exchange ActiveSync (EAS) support, as well as AstraSync and NotifySync for BlackBerry devices. For administrators, Axigen includes web-based administration portal and a built-in command line service. For large-scale setups, Axigen provides proxy messaging services to be used in the front-end tier of a deployment, and allows synchronization with LDAP services. FUNCTIONALITY: 4 MARKET SHARE: 10 KEY STRENGTHS: Axigen leverages proprietary SmartProcessing and UltraStorage technologies deliver a scalable and reliable messaging platform. Axigen offers Clam AV and SpamAssassin technologies for security, as well as optional, additional protection from Kaspersky, Commtouch, and Image Analyzer. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 30

31 Axigen provides both a webmail client, as well as AstraSync and NotifySync support for mobile device access, allowing users to access the platform from virtually any Internet-enabled device. KEY WEAKNESSES: Axigen does not include an IM solution built-in to the platform or as an add-on solution, a feature that many of its competitors offer. Axigen offers no social networking integration. Axigen does not support open APIs. As a result, service providers cannot extend the platform s functionality or create their own value-added services to sell to subscribers. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 31

32 ROCKLIFFE SYSTEMS 1901 South Bascom Ave., Suite 900 Campbell, CA Founded in 1995, Rockliffe develops and mobile communication software for service providers and SMBs. MailSite Fusion is a Microsoft Windows-based platform that supports POP, IMAP, SMTP, and LDAP. The latest version of the platform includes IMAP IDLE, , calendar, and contact synchronization with Microsoft Outlook 2013 via Microsoft Exchange ActiveSync (EAS), and more. For customers with Microsoft Outlook 2007 or 2010, MailSite Fusion provides calendar and contact synchronization via Windows SharePoint Services (WSS). For mobility, MailSite Fusion offers Microsoft Exchange ActiveSync (EAS) and AstraSync. Optional security features include content filtering and anti-virus powered by AVG, and anti-spam powered by Mailshell. MailSite Fusion also includes the MailSite ExpressPro webmail client, which delivers shared calendaring, contact management, folder drag and drop capabilities, and administrative features built into the user interface. Rockliffe provides an optional XMPP Instant Messaging server that is integrated with MailSite Fusion. Rockliffe also offers an enterprise Instant Messaging product called AstraChat, as well as a consumer-oriented mobile chat service called Mangga. FUNCTIONALITY: 4 MARKET SHARE: 11 KEY STRENGTHS: MailSite Fusion is highly scalable, accommodating millions of users on a single cluster. MailSite Fusion includes built-in synchronization with Microsoft Outlook 2013, 2010, and Rockliffe offers both AstraChat, enterprise-grade IM solution, and a consumer mobile chat service called Mangga. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 32

33 KEY WEAKNESSES: MailSite Fusion is only compatible with Windows operating systems. MailSite Fusion s automated updates for its anti-virus and anti-spam filters require customers to pay an additional subscription fee. MailSite Fusion lacks unified communications functionality, such as voice and video, as well as social networking integration, which many of its competitors offer. Copyright November 2013 The Radicati Group, Inc. Reproduction Prohibited 33