2 What is Passport to Health? Passport to Health is the Montana Medicaid/HMK Plus primary care case management program Mission Statement: Our mission is to manage the delivery of health care to people with Medicaid/HMK Plus in order to improve quality and access, while optimizing the use of health care resources.
3 Program Goals Assure access to primary care Establish a medical home for the member Improve continuity of care Encourage preventive health care Promote Early and Periodic screening Diagnosis and Treatment (EPSDT) Reduce inappropriate use of medical services and medications Decrease non-emergent care in the ER Reduce and control health care costs
4 How do we manage patient care? Medical Home Passport to Health Nurse First Health Improvement Program Team Care
5 Tools to Establish a Medical Home Members choose one provider $3 per member per month case management fee Monthly member lists Provider helpline: (800) Passport Provider Handbook Provider website Faxed triage report from Nurse First
6 Establishing a Medical Home The Passport to Health program assists providers in establishing a medical home for their members. A medical home is established when one provider serves as the central coordinator of care for the member's health care. An effective medical home is: Accessible Continuous Comprehensive Coordinated
7 Passport Provider Responsibilities Provide primary health care, preventive care, health maintenance and treatment of illness and injury Refer to specialists as medically necessary Educate and assist members with finding services that don t require Passport referrals (mental health, family planning) Educate about appropriate use of the ER Document all referrals given or received Coordinate with Health Improvement Program Care Managers Instruct members how to get the care they need 24/7 Educate about the Nurse First Advice Line
8 Making a Referral Refer when the Passport provider cannot give care. Referrals are not required for all specialty care: mental health, dental, family planning and more Passport referrals are not prior authorization, and both may be required. Document the referral whether given or received.
9 Establishing Care and Referrals Establishing care with a Passport provider is the basis of the medical home: we want members to see you before ending up at ER or UC. Please outreach your members and encourage them to establish a relationship with you for services. In most cases, care should start with and be coordinated by the Passport provider Passport providers do not have to provide referrals: when their member is seeking primary care elsewhere seeking specialty care without first seeing their PCP However, it is not the intent of the Passport Program to limit access to appropriate care.
10 Establishing Care and Referrals Some examples In which referrals are needed in order to ensure access to needed care even if care hasn t been established: Member has moved far away and chose a new provider Member is sick or hurt and far from home Member is sick or hurt and can t be seen by PP provider Foster care: child moved to another city and is in need of medical/psychiatric evaluation Follow-up care with doctor seen initially through emergency admittance and surgery Inpatient psychiatric
11 Receiving a Referral When a Medicaid member arrives at your clinic: verify eligibility prior to treatment verify Passport Provider call Passport Provider to get the referral You can deny care if non-emergent If you cannot get a referral, consider a private pay agreement You can seek a referral after you provide care You can ask the member if they want you as their PCP Document the referral
12 Providers & Referrals You must get or provide a Passport provider referral for a specific member, service(s), and date(s). If you do not get the referral, you may not get paid. Using the Passport referral number without authorization may constitute fraud. Referrals can be given one time, for a specific time period, or for the duration of a condition.
13 Private Pay Agreement The agreement to pay privately must be based upon definite and specific information given by the provider to the member indicating that the service will not be paid by Medicaid prior to any services being rendered. The provider may not bill the recipient under this exception when the provider has informed the recipient that Medicaid may not pay or where the agreement is contained in a form that the provider routinely requires recipients to sign. (ARM (11)(b)(i))
14 Billing Medicaid Members To bill a member there must be a private pay agreement in advance of providing services Non-covered services Covered but medically unnecessary services Unable to get Passport referral Members cannot be billed for more than Medicaid s allowable fee Co-pays or bills owed do not affect Passport relationship: services or enrollment
15 Disenrolling a Passport member The member has not established care or is seeking care from other PCPs The provider/patient relationship is mutually unacceptable The member fails to follow the treatment plan The member is abusive Member could be better treated by a different type of provider, and a referral process is not feasible Member consistently fails to show up for appointments
16 A provider may not disenroll a member when Disenrollment is due to discrimination Member s health status has declined, and provider is avoiding additional costs Member s utilization of medical services Member s diminished mental capacity Member s disruptive or uncooperative behavior is due to special needs Member is unable to pay co-pay or outstanding bill
17 Disenrollment Process If you disenroll a member, you must per the signed Passport agreement: continue to provide patient treatment and/or Passport referrals for up to 30 days The provider s 30-day care obligation does not start until a copy of the disenrollment letter is received by Xerox send a letter to the member copy of the letter must be sent to Passport to Health: Passport to Health Program PO BOX 254 Helena, MT FAX:
18 American Indians & Passport American Indian members may choose the IHS as a Passport provider, or not. American Indian members may visit any IHS provider without a Passport referral. If IHS refers your member to a specialist, Medicaid still requires your referral.
19 Member Self Enrollment Members choose their Passport provider. Each family member may select a Passport provider. The whole family can have the same Passport provider or everyone can have a different Passport provider based on individual needs. Passport to Health auto-assigns members after 45 days if they do not choose a provider themselves. Members may change their Passport provider once a month.
20 Member Auto-Assignment Process In order: 1) Prior Passport enrollment 2) Most recent claims history 3) Family case history (child/adult) 4) American Indians assigned to IHS/tribal health if one is within 50 miles of address 5) Random
21 MONTANA MEDICAID HEALTH IMPROVEMENT PROGRAM A team-oriented approach to disease management and prevention
22 HEALTH IMPROVEMENT PROGRAM Introduction What is the Health Improvement Program Who is eligible and how are members identified Who provides the services What services are provided How is primary care integrated into the program
23 DISEASE MANAGEMENT VS. CARE MANAGEMENT Disease Management deals with specific diseases with the idea that if we control the specific disease in a patient, we can control costs, complications, and have better outcomes Care Management deals with the specific patient with the idea that patients who incur high costs and complications do so because of multiple medical, social and environmental factors which require attention
24 Health Improvement Model Combines disease management services with a more holistic approach to health and well-being for high risk/high cost patients And Prevention efforts for patients at risk of developing chronic health conditions
25 Intervention for High Risk/High Cost Members Members are identified through predictive modeling software Predictive modeling uses claims history and demographic information such as age and gender to calculate a risk score
26 Prevention for At-Risk Patients Patients may be identified and referred by primary care providers May include patients who have no claims that generate a high risk score or have not yet been diagnosed with an illness
28 Service Providers for Program Cornerstone of the program is the enhancement of community-based comprehensive primary and preventative health care Nurses and health coaches employed by community and tribal health centers There are 14 participating centers covering 56 counties
29 Northwest CHC Libby Flathead CHC Kalispell Partnership CHC Missoula Cooperative Health Center Helena Cascade CHC Great Falls Bullhook CHC Havre Butte CHC Community Health Partners Livingston Sweet Medical Center Chinook Central Montana CHC Lewistown RiverStone CHC Billings Ashland CHC Custer Co. CHC Miles City Fort Peck Tribal Health Center Poplar
30 HEALTH IMPROVEMENT PROGRAM SERVICES Health Assessment (initial and periodic) Ongoing clinical assessment (in person and telephonic) Individualized care plan Hospital pre-discharge planning and postdischarge visits
31 Services Continued... Self-management education Group appointments Tracking and documenting progress Care Support Pages for patient education Assistance with and referral to local resources such as social services, housing and other life issues
32 SUMMARY Focus is on the entire patient rather than just specific diseases Patients are identified for intervention using predictive modeling Prevention is a component of the program through encouragement of primary care provider referrals State partners with community-based health centers to bring services closer to home for patients Information is collected from health centers to evaluate program
33 Nurse Advice Line Nurse First advice line: available 24/7/365 No cost Callers are triaged for illness or injury; receive health, disease, and medical advice Passport Providers are faxed a triage report after a member calls the Nurse First advice line Encourage your members to call Nurse First before seeking treatment:
34 NURSE FIRST MAGNET Free, confidential health advice, 24 hours a day, 7 days a week. For Montana Medicaid and Healthy Montana Kids
35 Helping people with Montana Medicaid get the right care at the right time at the right place.
36 Team Care Basics Restricted services program All Passport rules apply A team coordinates care
37 The Team One lock-in Passport provider One lock-in pharmacy Nurse First advice line MT Medicaid/HMK Plus
38 Members Restricted to one provider and one pharmacy Must show good cause to change provider or pharmacy Remain in Team Care for a minimum of 12 months Receive self care guides Access to Nurse First advice line 24/7/365
39 Providers Receive doubled case management fees Receive faxed triage reports when members call Nurse First Receive monthly member lists May use pharmacy case management clinicians to help develop treatment plans
40 Providers Provide referrals per Passport rules May add or remove their members from Team Care Encouraged to write Rxs only to a member s lock-in pharmacy Download a referral form or PCP/Pharmacy change request form under the Team Care section at:
43 Pharmacists Keep record of most Medicaid Rx claims in one pharmacy Access to Prescription Drug Registry and PDCS (Point-of Sale Drug Processing System) Coordinate with pharmacy case management clinicians
44 American Indians & Team Care May be assigned to IHS or non-ihs provider May visit any IHS provider without Passport referral May receive medications from any IHS pharmacy when locked into a different pharmacy
45 Referrals Drug utilization review Claims data mining 20+ physician 12+ ER visits in a year or 4 per quarter Provider referrals Fraud/Abuse referrals HIP Care Manager referrals
46 Care Management Contacts Passport to Health Amber Sark Team Care/Nurse First Connie Olson Health Improvement Program Vacant, Nurse First Advice Line Medicaid Member Help Line Provider Help Line Drug Prior Authorization Unit Visit our website at
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