2 About Company From small start up to fully fledged company, Adore today dominates the VoIP Communication Business. Robust Performance Distinctive Design and to offer exhilarating and refined communication experience at competitive prices has been the talisman of our success. Riding ahead of any inflexion in the VoIP market, we will relentlessly strive to offer the best and innovative solution to our esteemed clients. Who We Are? Adore was established in 2004 despite being into the business since Backed with extensive experience and appetite for innovation and creativity, we soon emerged as a reckoned force in the market. Our pragmatic approach and expertise in both client as well as server side VoIP telecom solutions helped us keep ahead of inflexion and competitors in the VoIP market. We have always strived to set high benchmarks in the terms of quality, product range and effectiveness. Over the years, enroute a successful journey we have earned the patronage of several clients big and small alike. You can have a look at our clients side to see how we have helped them with edge breaking VoIP solutions. What We Do Well! We just help our clients with innovative and up to date VoIP and telecom solutions. Keeping ahead of ever changing market scenario and challenges, we are able to render unparalleled workmanship, superior products and exceptional customer support. Manned by a talent pool of professionals who hold extensive industry experience under their belts, we pioneered in providing turnkey VoIP and IP Telephony Solutions to our ever expanding client base. Adore s customized B2B telecommunication solutions are regularly asked by topnotch companies, enterprises, Next Gen Service Providers (ITSPs), Wireless Internet Service Providers (WISPs), Telephone Companies (TELCOs) and Original Equipment Manufacturers (OEMs) around the globe. The intent is to remain cost effective whilst offering fully interactive and bespoke telecommunication solutions. We keep ourselves updated with latest technology to ensure that we offer nothing but best to the client. After gaining a deep understanding of the client s requirement, we craft most sophisticated VoIP solutions backed by innovative communication technologies. Our product range is widely acknowledged for its technical excellence, effectiveness and ability to deliver in all services such as PC to Phone, Phone to PC, PC to PC
3 communications. These services further include acclaimed products like Adore Softphone, Adore Mobile Dialers, Adore Softswitch, Adore VoIP Billing and many more. Our Values Building long term relationship and maintaining optimum quality has always been our foremost priority all these years. Our clients today trust us for being highly accountable, client centric and sheer level of commitment. In addition, we constantly strive to keep ourselves updated with latest trends and technology in the market to provide innovative perspective and unique solutions to our esteemed clients. Above all, our honest approach, ethical business practices and transparent dealings has further sweetened our relations with the clients. VoIP Phone System: A Complete All in One System With advent of technology, VoIP communication technology has seen an unprecedented rise in last few years. Today, not only individuals but big enterprises are now adopting VoIP solutions for it being a lucrative revenue generator at relatively lower investment. Taking VoIP to an altogether new level, Adore has laid out several flexible and comprehensive range of software and solutions. Many turnkey solutions termed as Adore All in One System are complete solutions for different VoIP Phone Systems. Adore All in One System are specifically designed solutions for those looking to venture into VoIP service providing business. These solutions are robust, up to date and efficient, each one specifically designed to meet every single requirement of any organization. Moreover, you can rest assure of flawless installation and complete technical support with Adore. The comprehensive solution offered includes: This System Includes: SoftSwitch : Wholesale & Retail VoIP Switch VoIP Billing : Billing, Database & Web Interface Calling Card System PC Softphone iphone Mobile Dialer Android Mobile Dialer BlackBerry 10 Mobile Dialer Windows Phone 8 Mobile Dialer
5 Adore SoftSwitch: A New and Improved Wholesale and Retail VoIP Switch The name SoftSwitch fits in perfectly for this software for it being a control switch to control the connections at the link point of traditional Public Switched Telephone Network and VoIP Networks. This software is widely used to establish a bridge by linking PSTN to Internet Networks whilst supervising the traffic on the networks. Based on latest SIP, this software is absolutely compatible with modern VoIP technology. Our range of VoIP Switches is developed through arduous iteration process. During the development we make sure that these switches are capable of processing all kinds of packet protocol signals. Laced with latest call routing functionality and super productivity features, our product range is highly demanded by both big and small companies around the world. The latest SIP technology makes SoftSwitch act as a single interface controller for several IP networks. These IP networks can be used to transfer end to end VoIP interactions from different destinations. Clients have reduced their operational cost with our software that offers interrupted services with a low primary outlay. For more comprehensive solutions, we have Soft switch with integrated VoIP billing and calling card as our core focus is to offer best VoIP solution of the industry. Features: Account and user management: Multiple Calls on one account Customer management Prepaid/Postpaid recharge Agent Account Batch management Signup(customer) Account detail(agent, Customer) Recharge/Payment Online SIP Device Add/Delete Limit the maximum number of Calls per customer Block Prefix CDRS Invoice
6 Charges IP Termination (Wholesale) Real time billing Multiple level reseller Multiple provider creation & login Rate Management: Billing Increment Termination Rates Origination Rates Rate Group Connect Charge Expiry of rates Import Rate sheet LCR & Gateway Management: Multiple Provider supported Multiple gateway supported Add multiple SIP Providers Provide redundancy based on cost Strong LCR engine Call Limitation per trunk Many trunks per provider Costs for provider routes based on area code Limitation channels by each provider Billing Reports and Invoice management: CDR (Admin, Sub Admin, Reseller, Sub reseller, Customer, Provider ) Calls Report Live Calls Report Summary Report Trunk Stats Search Criteria for reporting Export report to PDF & Excel Invoice generation Payment Report
7 Commission Report ASR & ACD Calling Features: VoIP Wholesale Calling Card PC Phone Device Phone Phone Phone Mobile VoIP DID Management: IVR Management: IVR prompts( balance, destination, credit time) Customize IVR in Multilanguage Web Interface: Multi Language Support Real Time Customized Billing Interface (Color & Theme of Form, Table, Menu & Buttons) Additional Features: Multi currency support for Balance Signup Notification. User Validation support for admin Export data into PDF or Excel Calling Card System Adore Calling Card System is specifically designed to meet the individual needs of variegated service providers. A complete calling card platform, Adore Card System is crammed with latest, scalable features and can be used by both new and existing service provider. All they need to do is integrate the card with their servers.
8 SIP Softphone To take the VoIP calling experience, Adore presents, Adore Softphone Premium. A SIP based softphone with which one can make a voice call over the internet. It is compatible with all range of internet enabled devices and comes with a wide range of premium features and upgrades. Features: 4 Lines Call Recording Call Conference Transfer (Xfer) DND (Do not Disturb) Hold / Unhold Redial Auto accept call NAT/Firewall support STUN server Support ICE Support Debug Mode (SIP message log) Codec Supported G729, G711 u, G711 a, G722, GSM, ilbc, Speex/ 8000, Speex/16000, Speex / Codec selection and Codec Quality Control (Bandwidth control) Silence Suppression Echo Cancellation Uses NEW RFC 3261 compliant stack DTMF (RFC 2833) RFC 3951: Internet Low Bit Rate Codec (ilbc) Registration Timeout Acoustic Echo Cancellation Packet concealing Packet Lost Concealment (PLC) Comfort Noise Generator (CNG) Resampling Balance Display Credit time display Display Call history Customized skin interfaces Call timer Last Number Redial Touch Tone
9 Address Book Micro Phone Volume Control Speaker Volume Control Work with any full duplex sound card Auto configuration of settings for easy deployment Mobile Dialers Adore s Mobile Dialers are compatible with a vast range of mobile brands available in the market, be it Android, iphone, Windows Phones or Blackberry for that matter. It is easy to install and delivers excellent calling experience over any data connectivity mode including 3G, WiFi, GPRS or Hot Spots. Features: (iphone, Android, Windows Phone 8 and BlackBerry 10 Dialer) Customized with company logo/name Unlimited user license SIP protocol support Making and receiving calls Recent call Phone Book (Synchronize with Phone Address Book) Silence Suppression Echo Cancellation Registration Timeout System Requirements: Adore recommends following Hardware and operating system specification Hardware Requirements: Intel Core i5 Processor /8 Gb RAM/1 TB HDD Software Requirements: Linux CENTOS 6.x (complete installation) Yum Server Internet connection: The use of a 1Gbit Ethernet card is a prerequisite for Adore system with good broadband Internet connection.
10 Pre installation Considerations: Here is some information that we think is worth knowing prior to install. Linux server should be on public IP SSL Certificate should be install on the Linux server Carrier: Carrier which supports SIP calls, g711, g723 and g729 codec. Installation: Adore offers complete technical support both onsite and offsite. The installation of "Adore All in One System" is carried out by SSH connection on Linux server over a remote access of the server. Time period of installation depends on the nature and amount of customization asked for and the infrastructure at client s site. We have an adroit team of professionals who carry out each installation with absolute finesses.
11 How does it Work? Registration Process This is user agent (Soft phone, IP Phone) registration process diagram. Registration Process Flow Diagram User Agent SIP Proxy REGISTER 100 TRYING 407Proxy Authentication Required REGISTER 100 TRYING 200 OK
12 Call Flow Diagram User Agent SIP Proxy Gateway User Phone Invite 183 Session Progress 200 OK Invite Both Way RTP Media 183 Session Progress 200 OK IAM One Way Audio IAM ANM ACK ACK Both Way RTP Media Both Way Audio BYE 200 OK BYE 200 OK REL RLC
13 VoIP Billing Admin Module Live Call Report
14 Call Detail Reports (CDR)
15 VoIP Billing Multi Level Reseller Module Reseller 1 Module Reseller 2 Module
16 VoIP Billing Customer Module Sign Up Module
17 VoIP Billing Provider Module Benefits User Friendly Billing Interface. Remote Installation. Online Training Program. Online Support. Quick Installation. Contact Us Sales: Tel: (India) Toll Free (USA) Support: Tel: (India)
Technology Inc. IPsmarx VoIP Solutions Contact Info US office: Canadian office: IPsmarx Technology Inc. IPsmarx Technology Inc. 11710 Plaza America Drive, Suite 2000 44 Victoria Street, Suite 1910 Reston,
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