Protecting Desktop and Laptop Workstations with CA ARCserve D2D r16

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1 WHITE PAPER: PROTECTING DESKTOP AND LAPTOP WORKSTATIONS WITH CA ARCSERVE D2D R16 Protecting Desktop and Laptop Workstations with CA ARCserve D2D r16 October 2011 CA Technologies DATA MANAGEMENT CUSTOMER SOLUTIONS UNIT 1

2 Table of Contents Introduction... 3 Introducing CA ARCserve D2D r Protecting the data... 3 How CA ARCserve D2D protects connected and disconnected computers... 4 How CA ARCserve D2D protects large data volumes... 5 How CA ARCserve D2D protects sensitive data... 7 How CA ARCserve D2D enables granular recoveries... 7 Minimizing impact on productivity... 8 How CA ARCserve D2D optimizes backup performance... 8 How CA ARCserve D2D optimizes recovery... 8 How CA ARCserve D2D enables self-management... 9 Managing the protection... 9 How CA ARCserve D2D minimizes the management overhead... 9 How CA ARCserve D2D works with other CA ARCserve products Summary

3 Introduction In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Although many organizations plan their infrastructures around central storage for files and application data, using technologies such as roaming profiles and local folder redirection, it is often difficult to completely avoid any data being stored on users' computers. Laptop computers present even more of a challenge, as these devices are likely to be disconnected from the corporate network for extended periods of time. In addition to data, it is essential to be able to recover an entire server and desktop and laptop systems in the event of a disk crash, motherboard failure or other problem. Traditional recovery methodologies, such as reimaging a new or repaired system back to a standard corporate operating system image, followed by lengthy recovery of data from a previous night s backups, are no longer sufficient. Users need to be back in productive mode as soon as possible, and cannot afford to lose all their data, settings and other configuration changes that were made since the last backup. CA ARCserve D2D provides disk-based protection for all applications, data, settings and configuration information on desktops and laptops, using the same technology that protects servers. All this information can easily be restored in minutes to the state it was in prior to a crash, hardware failure or other disaster. This paper describes the technologies and features used in CA ARCserve D2D, and how they help ensure complete protection for desktop and laptop computers. Introducing CA ARCserve D2D r16 CA ARCserve D2D is a disk-based backup product designed to provide fast, simple and reliable protection and recovery for all types of business information. The single-snapshot backup enables you to restore files, volumes, applications or the entire system of any Windows -based desktop or laptop computer from local disk, network location or off-premise cloud storage. CA ARCserve Central Applications provide additional integration across the CA ARCserve Family of Products while enabling both CA Technologies and third-party developers to easily add functionality for the CA ARCserve environment. CA ARCserve Central Applications include: CA ARCserve Central Protection Manager, which provides a single web-based console for the centralized management of all CA ARCserve D2D protected servers and workstations. CA ARCserve Central Reporting, which provides centralized reporting on all CA ARCserve Backup and CA ARCserve D2D managed devices, settings and policies running on-premise and off-premise. CA ARCserve Central Host-Based VM Backup, which uses CA ARCserve D2D to protect a single VMware host environment, performing backup of all virtual machines (VMs) via a single-pass backup without having to install CA ARCserve D2D inside each VM. For environments using Virtual Desktop Infrastructure (VDI), where the user s desktop is actually running in a server-hosted VM and users connect using remote login or via thin clients, this application helps protect virtual desktops in the same way that CA ARCserve D2D r16 itself protects physical desktops. CA ARCserve Central Virtual Standby, which makes CA ARCserve D2D backups available to run like regular VMware Virtual Machine Disk (VMDK) or Microsoft Virtual Hard Disk (VHD) virtual servers for rapid system recovery. For desktop protection, this application provides another option for emergency virtual failover for critical desktop computers, or for virtual conversion into VDI environments. Protecting the data A key requirement for any desktop and laptop computer protection strategy is to be able to effectively and securely protect user data and whole systems, whether the computer is permanently connected to the corporate network or not, and using the same procedure irrespective of the amount of data on the device. It is also essential that specific data, such as individual files or mail items, can be easily and rapidly recovered. 3

4 How CA ARCserve D2D protects connected and disconnected computers As well as desktop computers, which are typically permanently connected to the corporate network, your data protection strategy must be able to reliably protect laptop computers that are likely to be disconnected from the network for periods of time. To cope with the mixed environments in which desktop and laptop computers are used, it is also important to be able to store backups on a wide variety of storage devices and media, such as local disk, removable storage and network locations. CA ARCserve D2D is a single solution that protects both servers and workstations so that IT administrators do not need to pay for and support multiple products across their environment. For desktop and laptop computers, CA ARCserve D2D protects Windows XP Service Pack 3 (SP3), Windows Vista and Windows 7, and supports 32-bit and 64-bit versions of Windows. User data and system information is protected as a recovery point, and can be backed up to a wide range of storage locations, including USB disk drives, FireWire devices, network attached storage (NAS), storage area network (SAN), file servers and network shares. Overview of how CA ARCserve D2D operates Using disk-based protection, CA ARCserve D2D provides single-snapshot backups with granular recovery options; these backups enable quick restore of files, volumes and entire systems (Figure 1). Backups can be stored on local disk or, by using the File Copy feature, copied to off-premise cloud storage. When a CA ARCserve D2D backup is initiated as a scheduled job, or when it is manually launched, CA ARCserve D2D captures a full Volume Shadow Copy Service (VSS) snapshot, and then backs up only those blocks that have changed from a previous successful backup. Figure 1. CA ARCserve D2D r16 backup operations to local and network targets Cloud support CA ARCserve D2D supports cloud-based storage through the File Copy feature (new in r16), with integrated access to supported cloud storage services such as Amazon Simple Storage Service (Amazon S3) and Windows Azure (Figure 2). It also includes private cloud support through third parties such as Eucalyptus if Amazon S3 standards are used. The File Copy feature enables you to move data to off-site storage repositories, including the public cloud and the private cloud, for redundant protection. 4

5 Figure 2. The CA ARCserve D2D File Copy feature and the cloud How CA ARCserve D2D protects large data volumes A challenge for any data protection strategy, whether protecting servers or workstations, is how to deal effectively with the backup of large data volumes, requiring large storage capacity and where much data is duplicated. For desktop and laptop computers in particular, there is also the added challenge that there may be large amounts of data to back up across large numbers of separate and dispersed company workstations, and where similar data exists on multiple computers (for example, operating system files). For these reasons, CA ARCserve D2D includes several technologies that help reduce backup storage consumption as much as possible. Block-level Infinite Incremental (I2 technology) backups The primary technology used to protect desktop and laptop computers, block-level Infinite Incremental (I2 technology ) backups, is identical to the technology used to support mission-critical servers. It has the same core Infinite Incremental block-level imaging benefits: It uses less storage. For example, if you have a large file and only change a small portion of this file, CA ARCserve D2D backs up only the changed portion to the incremental backup, rather than backing up the entire file. It uses fewer CPU resources. It reduces backup times. It has a low impact on workstations and networks. Only changed blocks are transmitted over the network. Block-level Infinite Incremental backups involve two related technologies. First, using block-level incremental tools, the specified volume is divided into a number of subordinate data blocks that are then backed up. The initial backup is considered the "parent backup" and will be a Full Backup of the entire volume to establish the baseline blocks to be monitored. Before starting the backup, a VSS snapshot is created, and then an internal monitoring driver checks each block to detect any changes. As scheduled, CA ARCserve D2D will then incrementally back up only those blocks that have changed since the previous backup. For all subsequent backups, CA ARCserve D2D will then incrementally back up only those blocks that have changed since the previous backup. CA ARCserve D2D enables you to schedule the subsequent block-level incremental backups ("child backups") as frequently as every 15 minutes to always provide accurate, up-to-date backup images. CA ARCserve D2D uses the Windows VSS writer, so it only works for Windows operating systems that support the VSS writer: these are Windows Server 2003 SP1 and above, and Windows XP and above. If you need to 5

6 restore the volume information, the most recent backed-up version of each block is located and the entire volume is rebuilt using these current blocks. During this block-level incremental backup process, CA ARCserve D2D not only captures the data, but also creates a catalog containing all information related to the operating system, configuration settings for installed application and drivers. If necessary, you can then restore this backed-up image to recover your data or your entire machine (including to dissimilar hardware, if necessary). Without additional steps, the incremental snapshots (backups) would continue, as often as 96 times each day (every 15 minutes). These periodic snapshots will accumulate a large chain of backed-up blocks to be monitored each time a new backup is performed, and require added space to store these ever-growing backup images. Because of this, there is a second set of technologies, infinite incremental backups that enable you to set a limit for the number of incremental child backups that are stored. When this specified limit is exceeded, the oldest incremental child backup is merged into the parent backup to create a new baseline image consisting of the "parent plus oldest child" blocks (unchanged blocks will remain the same). This cycle of merging the oldest child backup into the parent backup automatically repeats for each subsequent backup, enabling you to perform Infinite Incremental (I2) snapshot backups while maintaining the same number of stored (and monitored) backup images. Infinite incremental backups do all this without requiring post-backup consolidation, or having to delete older backup sets to make room for new ones (Figure 3). CA ARCserve D2D can also perform a Verify (resynchronization) type backup to provide a confidence check of the stored backup image and resynchronize that image if necessary. A Verify type backup looks at the most recent backup of each individual block and compares the content and information to the source. This comparison verifies that the latest backed-up blocks represent the corresponding information at the source. If the backup image for any block does not match the source (possibly because of changes in the system since the last backup, or an improper shutdown), CA ARCserve D2D refreshes (resynchronizes) the backup of the block that does not match. Figure 3. Infinite incremental backups File copy and migration The new CA ARCserve D2D File Copy feature helps reduce storage costs, and provides the ability to reclaim storage capacity, by migrating older or infrequently accessed data from your primary systems to more cost-effective archival storage locations. File Copy uses secondary storage locations, so systems must first be protected using a CA ARCserve D2D backup to local or network disk storage. After regular CA ARCserve D2D backups have been set up, you then create File Copy jobs and policies to configure how backed-up data is copied or moved to the secondary location, such as a network share or cloud storage. There are two policy types. The first policy type involves creating a copy of the backed-up data on a local or network drive or to the cloud. The second involves moving the backed-up data for archival purposes and deleting the local backup. The source can only be chosen from a volume that is already being backed up using CA ARCserve D2D, but you do not have to copy the entire backup. You can 6

7 use source filters to include or exclude files or folders based on patterns and wildcards and, when moving backed-up recovery points to the cloud, you can also filter by file size and age. How CA ARCserve D2D protects sensitive data More and more organizations are recognizing that sensitive, mission-critical data often resides on users workstations, and in some cases, there may be even more sensitive data on a desktop or laptop computer than on company servers. For example, roaming workers such as sales executives may be disconnected from the corporate network for extended periods and may have spent many hours working on presentations or other documentation. Protecting these company assets is vital to the organization. Therefore, CA ARCserve D2D includes encryption tools to help ensure that local data can be securely backed up, even when the backup is to a removable device, such as a portable USB disk drive, used with a non-connected laptop. Encryption New for r16, CA ARCserve D2D data protection can encrypt backed-up data using secure, Advanced Encryption Standard (AES) encryption algorithms and decrypt the encrypted data after recovery. CA ARCserve D2D provides encryption password management so that you do not need to remember encryption passwords. It is easy to set up encryption; from the CA ARCserve D2D homepage or the CA ARCserve D2D Monitor, you simply select protection settings and specify the encryption algorithm and password to use. How CA ARCserve D2D enables granular recoveries Users judge data protection strategies by their ability to quickly restore specific lost or corrupted data, such as an accidentally deleted Microsoft Word document or Microsoft PowerPoint presentation. As well as full system and volume recovery options, CA ARCserve D2D includes granular recovery tools to enable recovery of files and folders, and search tools for finding critical files and folders in historical backups. Note that IT administrators can also use CA ARCserve D2D to protect Microsoft Exchange, and rapidly recover lost or deleted s from Exchange Server recovery points. Single-snapshot backups The single-snapshot backup approach used by CA ARCserve D2D enables quick restore of files, volumes, databases, s or entire systems. For applications, single-snapshot backups ensure application consistency for fast application recovery, with checks to ensure that the application is being properly quiesced and backed up from a consistent state to help reduce downtime and minimize losses. For desktop and laptop computers, the CA ARCserve D2D user interface provides three methods to identify and locate the backups and enable you to restore from them: Browse recovery points. Each time CA ARCserve D2D performs a successful backup, a point-in-time snapshot image of your backup is also created. This collection of recovery points enables you to locate and specify exactly which backup image you want to restore. The calendar dates that contain valid recovery points are highlighted in green. When you select a recovery date, all the associated recovery points for that date are displayed. You can then browse and select the backup content (including applications) to be restored. You must use this method if you want to restore any applications. Browse file copies. Each time CA ARCserve D2D performs a successful file copy job, it backs up all files that have changed since the last successful file copy job. This method enables you to browse data about the file copies and specify exactly which file you want to restore. Find files and folders to restore. Each time CA ARCserve D2D performs a successful backup, all backed-up files and folders are included in the snapshot image of your backup. This method enables you to specify exactly which file or folder you want to restore. Windows Explorer Shell Integration To easily recover files and folders, CA ARCserve D2D provides Windows Explorer Shell Integration. You right-click the folder containing the CA ARCserve D2D backups, and select Change to ARCserve D2D View. The icon in Windows Explorer changes. Then, when you open the folder, you get a list of recovery points in the folder, and can open each one and browse to the individual files and folders in that recovery point. You can then manually copy them (or use drag and drop) for quick restores of individual files from a particular recovery point. This approach can also be used to recover an Exchange mail object. Change to Windows Normal View sets the Windows Explorer icon and contents display back to a standard Windows list of raw data within the CA ARCserve D2D backup location, with separate catalog, index and vstore folders and no direct access to the actual backed-up files. 7

8 Minimizing impact on productivity There are many ways to back up user and application data, and to provide full system backups to protect against computer failure. However, the challenge is to be able to deliver such protection with the least impact on users and their productivity. It is also important to be able to quickly recover data volumes, applications or an entire laptop, again with a minimal business impact, and with as much end-user self-management as possible, for example, by providing user tools for self-recovery of files and folders. How CA ARCserve D2D optimizes backup performance Traditional backup technologies can degrade computer performance during backup operations, with disk I/O typically causing the biggest bottleneck. Such degradation can have significant impact on users, either when their workstation is affected during local backups or where shared file servers and application servers are backed up during working hours. CA ARCserve D2D includes several technologies that are designed to help alleviate the potential impact of backups on user productivity. One such technology is the backup speed throttling capability in CA ARCserve D2D. You can specify the maximum speed (MB/min) at which your backups are written to reduce CPU or network utilization. An important assessment exercise must therefore be to determine an appropriate level of throttling; as you lower the maximum backup speed, it increases the amount of time that it takes to perform the backup. Backup speed throttling is especially useful in remote office scenarios, where there might be limited bandwidth connections to CA ARCserve D2D servers on the corporate network. By limiting the bandwidth used for backups, you can help ensure that bandwidth remains available for other users and tasks. It is easy to set up backup throttling. From the CA ARCserve D2D homepage or the CA ARCserve D2D Monitor, you select protection settings and specify whether to limit backup speed and what limit in MB/min you want to use. How CA ARCserve D2D optimizes recovery The effectiveness of any data or systems recovery plan is dependent on two key parameters: recovery time objectives (RTOs) and recovery point objectives (RPOs): RTO defines the time within which you expect to recover your systems. For example, if your RTO is eight hours, you should expect to complete the recovery of systems to a functional state within eight hours. RPO defines the minimum period up to which you can recover in the event of a failure. For example, for a Web application, an online business might specify an RPO of one hour, whereas a small business with a low reliance on Web transactions might have an RPO of one week. Specifying an RPO of one hour means that when you restore the system, you can recover all data except for any data added or modified in the hour before the failure. For each type of data, you should define a realistic RTO and RPO. For example, an online e-commerce site might require an RTO and RPO of a few minutes, whereas your corporate system might require an RTO of a few hours, but with a much shorter RPO so that when the system is restored, there is minimal data loss. For efficiency, it is important that administrators do not have to use multiple vendors' tools in order to protect and recover both user data and common applications such as Microsoft Exchange and Microsoft SQL Server. It is also important, should full systems recovery to bare-metal hardware be required, that recovery should be as simple as possible. CA ARCserve D2D enables backup snapshots to be as frequent as every 15 minutes, supporting demanding RPO requirements. As well as file and folder recovery tools, CA ARCserve D2D provides a range of volume, application and systems recovery tools to deliver on demanding RTOs, including systems restore to dissimilar hardware. Bare Metal Recovery Bare Metal Recovery (BMR) is the process of restoring a computer system from "bare metal," and automatically recovering operating system, applications, data and settings in one volume-recovery pass. The BMR process enables you to restore a full machine with minimal effort, even to dissimilar hardware. BMR is possible because during the block-level backup process, CA ARCserve D2D not only captures the data, but also all information related to the operating system, installed applications, configuration settings, necessary 8

9 drivers and so on. All relevant information that is necessary to perform a complete rebuild of the computer system from "bare metal" is backed up into a series of blocks and stored on the backup location. There are two BMR modes: Express Mode. A standard recovery process with minimal user interaction, by using default settings. Advanced Mode. A custom recovery process such as when recovering to dissimilar hardware or different disk configurations (size and/or number of disks). Performing BMR requires the target computer to be booted either from the CA ARCserve D2D boot kit on a USB flash drive (used with the Windows installation media DVD), or from the ISO file on the CA ARCserve D2D CD. Copy recovery points New in r16, CA ARCserve D2D enables you to specify the schedule settings for your recovery points to be copied (and exported if necessary). This enables you to set an export schedule, so you can recover a file, a folder or a whole machine if the primary backup destination fails. This can be launched manually (ad-hoc) or automatically based on a specified schedule. How CA ARCserve D2D enables self-management It is important for backup and recovery strategies to be able to deal effectively with major failures. However, for many organizations, it is the day-to-day small-scale data losses that most affect users and can cause a significant overhead for administrators and help desks. For this reason, CA ARCserve D2D provides end-user tools to help users manage their own data recoveries wherever possible. End-user search and restore As long as you have administrator rights on your laptop or desktop computer, you can find and recover file-level and folder-level items from user data sets without administrator intervention this speeds recovery time and reduces the workload of IT personnel. Managing the protection With the number of desktops and laptop computers in many organizations, together with file and application servers, the management of backup and recovery tools and processes is a major challenge for IT administrators today. Organizations also need to be able to secure and protect desktops and laptops with a common solution it is too costly to have different solutions and vendors for servers and for user workstations. Together with the management overhead, administrators also need to provide cost-effective strategies for dealing with the increasing demands for legal compliance and related requirements for long-term archiving and access to historical data. How CA ARCserve D2D minimizes the management overhead As well as the overhead of deploying protection to laptop, desktop and server computers, there are ongoing tasks such as ensuring that all computers have actually been backed up, that backup data has been verified and that backup software updates have been applied to all devices. CA ARCserve D2D provides centralized management of the backup application across multiple CA ARCserve D2D servers, and complementary CA ARCserve Central Applications provide additional management and reporting functionality. A common desktop, laptop and server solution CA ARCserve D2D supports both server and workstation operating environments, so there is no requirement for a separate backup solution for servers and for desktops and laptops. CA ARCserve D2D is supported on the following desktop and laptop platforms: Windows Vista, all editions, 32-bit and 64-bit. Windows 7, all editions, 32-bit and 64-bit. Windows XP Professional and Windows XP Home, 32-bit and 64-bit. CA ARCserve D2D is supported on the following server platforms: Windows Server 2008 and Windows Server 2008 R2, all editions including Server Core, 32-bit and 64-bit. Windows Server 2008 Hyper-V and Windows Server 2008 R2 Hyper-V physical host only. 9

10 Windows Small Business Server 2003 R2, Windows Small Business Server 2008 and Windows Small Business Server Windows Server 2003 SP1 and R2, all editions, 32-bit and 64-bit. CA ARCserve D2D is supported by the following applications for recovery: Microsoft Exchange Server 2003 SP1, stand-alone configuration. Exchange Server 2007, stand-alone or cluster continuous replication (CCR) configuration. Exchange Server 2010, stand-alone or database availability group (DAG) configuration. SQL Server 2005 Express, Standard, Workgroup and Enterprise. SQL Server 2008 and SQL Server 2008 R2 Express, Web, Standard, Workgroup and Enterprise. Web 2.0 user interface CA ARCserve D2D uses a Web 2.0 interface for configuring and managing backup and recovery tasks. CA ARCserve D2D can be remotely deployed over the network using the CA ARCserve D2D console, with nodes added manually by name. Once it is deployed, you can select these remote nodes from the base CA ARCserve D2D homepage for management. The Web user interface includes social media links to help IT get the latest information, tips and tricks, and to access community groups and CA development for additional support and problem solving. As well as the Web user interface, there is the CA ARCserve D2D Monitor, which runs in the Windows notification area. From the Monitor, you can open the CA ARCserve D2D homepage, start an immediate backup, access settings, start a restore and manually check for updates. From the Advanced option in Monitor, you can access additional options such as creating the BMR boot kit, starting and stopping the CA ARCserve D2D service and configuring alert notifications. Auto-Update Using the CA ARCserve D2D Auto-Update feature, all CA ARCserve D2D installations can automatically receive software updates and apply the updates when ready. You can configure updates to download directly from the CA Technologies server (using HTTP) or from a staging server, which in turn connects to the CA Technologies server. The use of a staging server can be useful where you do not want to expose client machines to the Internet to download updates from the CA Technologies server. You can configure multiple staging servers, so that if the primary staging server is unavailable, the download function will automatically transfer to the next specified staging server. The updates check can be triggered either manually, from the CA ARCserve D2D Web user interface or CA ARCserve D2D Monitor, or automatically, as specified by the Scheduler. CA ARCserve D2D updates also provide the capability to send automatic notifications when a new update is available. CA ARCserve Central Applications The CA ARCserve D2D interface can be used to manage individual CA ARCserve D2D servers across your environment. From the interface, you can select specific servers to manage. Additional tools from the CA ARCserve Central Applications suite (Figure 4) are particularly useful where there are large deployments of CA ARCserve D2D: CA ARCserve Central Protection Manager provides an alternative to the CA ARCserve D2D console, with easy access to all CA ARCserve D2D backups across the network. It can be used to restore files, folders and applications from all CA ARCserve D2D recovery points. CA ARCserve Central Protection Manager also adds the ability to auto-discover physical and virtual CA ARCserve D2D servers by using computer objects stored in Active Directory, as well as policy-based administration and deployment tools. CA ARCserve D2D servers can be grouped according to criteria such as function or location to simplify management in larger environments. CA ARCserve Central Reporting is used to collect information and view reports about the performance of CA ARCserve D2D nodes and CA ARCserve Backup servers from a central location. You can view reports in tabular and chart formats in a browserbased, dashboard interface. You can also filter data to view reports about specific branches or groups of protected computers so that you can target report data that is unique to a set of systems with common characteristics. For example, the Node Backup Status Report displays the most recent status results of all nodes that were backed up during the last specified number of days. Data can be exported as CSV files or sent via . 10

11 Figure 4. CA ARCserve Central Applications and CA ARCserve D2D How CA ARCserve D2D works with other CA ARCserve products For many businesses, CA ARCserve D2D provides just the set of technologies that the organization needs to protect its laptops, desktops and servers. However, CA ARCserve D2D is also designed to work with other CA ARCserve products as part of a broader protection strategy that can include additional backup and archival requirements, protection of non-windows computers and applications and continuous data protection (CDP) and high availability (HA) for mission-critical applications. CA ARCserve Backup integration You can use CA ARCserve D2D with CA ARCserve Backup so that complete CA ARCserve D2D backups can be replicated to a remote location for an additional level of protection, or to provide rapid recovery in the event of a data center outage. CA ARCserve Backup integration also enables the migration of CA ARCserve D2D backup files to tape for off-site, long-term retention (Figure 5). Using CA ARCserve Backup, you can recover CA ARCserve D2D data at file, folder and application level, including SQL Server and Exchange Server application data. 11

12 Figure 5. CA ARCserve Backup r16 and CA ARCserve D2D r16 integration CA ARCserve Replication integration As an alternative to the CA ARCserve D2D File Copy feature, you can use CA ARCserve Replication to replicate CA ARCserve D2D backup images to a remote location or the cloud for added protection. You can also use CA ARCserve Replication to replicate all user or application data, or complete systems, to a central location and then use CA ARCserve D2D for centralized backup. This can be particularly useful in branch office scenarios, where data is replicated back to a central location and then backed up, ensuring that backups are securely held on the network at the organization s headquarters. Summary CA ARCserve D2D uses enterprise-level technologies to provide disk-based protection for desktops, laptops and servers. This paper describes the technologies and features used in CA ARCserve D2D, and how they help ensure complete protection for desktop and laptop computers. CA ARCserve D2D can be used to protect data whether the user s computer is connected to a corporate network or not. It includes tools to securely back up large volumes of data without impacting user productivity. Data can be restored at the system, application and volume levels, as well as through granular recovery tools for restoring individual files and folders. CA ARCserve D2D, and the associated CA ARCserve Central Applications, help minimize the management overhead. Although CA ARCserve D2D is designed to be used as a stand-alone product, it can be used with other vendor products or as a complete CA ARCserve solution with CA ARCserve Backup and CA ARCserve Replication to help meet specific recovery point and recovery time objectives by user data type, or by application requirement. For more information on the CA ARCserve Family of Products, please visit arcserve.com Copyright 2011 CA. All rights reserved. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damage. 12

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