INFORMATION TECHNOLOGY SCHEDULE 70

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1 INFORMATION TECHNOLOGY SCHEDULE 70 General Purpose Commercial Information Technology Equipment, Software and Services CONTRACT NUMBER: GS-35F-0816P Pricelist current through 2019 SCHEDULE GS-35F-0816P CONTRACT PERIOD: August 30, August 31, 2019 SCHEDULE TITLE: General Purpose Commercial Information Technology Equipment, Software And Services CONTRACT NUMBER: GS-35F-0816P SIN Perpetual Software Licenses SIN Maintenance Of Software SIN Training Courses for Information Technology Software SIN Information Technology (IT) Professional Services CONTRACTOR S ADMINISTRATION SOURCE: Ali Manouchehri MetroStar Systems, Inc Old Reston Avenue, Suite 100 Reston, VA Phone: (703) Fax: (703) For more information on ordering from Federal Supply Schedules, click on the FSS Schedules button at

2 AUTHORIZED FEDERAL SUPPLY SERVICE INFORMATION TECHNOLOGY SCHEDULE PRICELIST GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICES SIN PERPETUAL SOFTWARE LICENSES SIN MAINTENANCE OF SOFTWARE SIN TRAINING COURSES FOR INFORMATION TECHNOLOGY EQUIPMENT AND SOFTWARE (FPDS Code UO12) SIN INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES FPDS Code D301 FPDS Code D302 FPDS Code D306 FPDS Code D307 FPDS Code D308 FPDS Code D310 FPDS Code D311 FPDS Code D313 FPDS Code D316 FPDS Code D317 FPDS Code D399 IT Facility Operation and Maintenance IT Systems Development Services IT Systems Analysis Services Automated Information Systems Design and Integration Services Programming Services IT Backup and Security Services IT Data Conversion Services Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services IT Network Management Services Automated News Services, Data Services, or Other Information Services Other Information Technology Services, Not Elsewhere Classified MetroStar Systems, Inc Old Reston Ave., Suite 100 Reston, VA TEL FAX Contract Number: GS-35F-0816P Period Covered by Contract: August 30, 2014 through August 31, 2019 General Services Administration Federal Supply Service Pricelist current through 2019 Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Supply Service s Home Page via the Internet at 2

3 Table of Contents Information For Ordering Activities Terms and Conditions for Perpetual Use Software (132-33) and Maintenance (132-34) Terms and Conditions for Training (132-50) Terms and Conditions for Purchase of Professional Services (132-51) Description of IT Services and Pricing 27 GSA Prices for Professional Services (132-51) GSA Price List Software Maintenance, and Training Courses About Us 3

4 Information For Ordering Activities APPLICABLE TO ALL SPECIAL ITEM NUMBERS 1a. TABLE OF AWARDED SPECIAL ITEM NUMBER(S): SIN SIN SIN SIN SIN DESCRIPTION Perpetual Software Licenses Maintenance of Software Training Courses for Information Technology Equipment and Software Information Technology (IT) Professional Services 1b. LOWEST PRICED MODEL NUMBER AND LOWEST UNIT PRICE FOR THAT MODEL FOR EACH SPECIAL ITEM NUMBER AWARDED IN THE CONTRACT: See attached product pricelist. 1c. A DESCRIPTION OF ALL CORRESPONDING COMMERCIAL JOB TITLES, EXPERIENCE, FUNCTIONAL RESPONSIBILITY AND EDUCATION FOR THOSE TYPES OF EMPLOYEES OR SUBCONTRACTORS WHO WILL PERFORM SERVICES ARE PROVIDED ON PAGE MAXIMUM ORDER: SINs , and : $500,000 SIN : $25, MINIMUM ORDER: $ GEOGRAPHIC COVERAGE (DELIVERY AREA): The geographic scope of contract is the 48 contiguous states, the District of Columbia, Alaska, Hawaii and Puerto Rico. 5. POINT(S) OF PRODUCTION (CITY, COUNTY, AND STATE OR FOREIGN COUNTRY): See attached pricelist 6. DISCOUNT FROM LIST PRICES OR STATEMENT OF NET PRICE: Price shown are Net prices; Basic discounts have been deducted 8. PROMPT PAYMENT TERMS: Net 30 days 9a. GOVERNMENT PURCHASE CARDS ARE ACCEPTED AT OR BELOW THE MICRO- PURCHASE THRESHOLD. 9b. GOVERNMENT PURCHASE CARDS ARE ACCEPTED ABOVE THE MICRO- PURCHASE THRESHOLD. 10. FOREIGN ITEMS (LIST ITEMS BY COUNTRY OF ORIGIN): None 11a. TIME OF DELIVERY: AS SPECIFIED ON TASK ORDER AND AS MUTUALLY AGREED UPON. As specified on task order and as mutually agreed upon. 11b. EXPEDITED DELIVERY: Items available for expedited delivery are noted in this price list 11c. OVERNIGHT AND 2-DAY DELIVERY: As specified on task order and as mutually agreed upon. Contact the Contractor for rates. 11d. URGENT REQUIREMENTS: Agencies can contact the Contractor s representative to affect a faster delivery. 12. F.O.B. POINT(S): Destination 13a. ORDERING ADDRESS(ES): MetroStar Systems, Inc Old Reston Avenue, Suite 100 Reston, VA b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA s) are found in Federal Acquisition Regulation (FAR) QUANTITY DISCOUNTS: None 4

5 Information for Ordering Activities 14. PAYMENT ADDRESS(ES): MetroStar Systems, Inc Old Reston Avenue, Suite 100 Reston, VA WARRANTY PROVISION: Standard Commercial Warranty. Customer should contact contractor for a copy of the warranty. 16. EXPORT PACKING CHARGES: Not Applicable 17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE (ANY THRESHOLDS ABOVE THE MICRO-PURCHASE LEVEL): None 18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR : Not Applicable 19. TERMS AND CONDITIONS OF INSTALLATION: Not Applicable 20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNT FROM LIST PRICES: Not Applicable 20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Not Applicable 21. LIST OF SERVICE AND DISTRIBUTION POINTS: Not Applicable 22. LIST OF PARTICIPATING DEALERS: Not Applicable 23. PREVENTIVE MAINTENANCE: Not Applicable 24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (E.G., RECYCLED CONTENT, ENERGY EFFICIENCY, AND/OR REDUCED POLLUTANTS): Not Applicable. 24b. IF APPLICABLE, INDICATE THAT SECTION 508 COMPLIANCE INFORMATION IS AVAILABLE ON ELECTRONIC AND INFORMATION TECHNOLOGY (EIT) SUPPLIES AND SERVICES AND SHOW WHERE FULL DETAILS CAN BE FOUND (E.G. CONTRACTOR S WEBSITE OR OTHER LOCATION) Not Applicable. The EIT Standards can be found at: DATA UNIVERSAL NUMBER SYSTEM (DUNS) NUMBER: NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) MetroStar Systems, Inc. is currently registered in SAM 5

6 Terms and Conditions TERMS AND CONDITIONS APPLICABLE TO PERPETUAL SOFTWARE LICENSES (SPECIAL ITEM NUMBER ) AND MAINTENANCE (SPECIAL ITEM NUMBER ) OF GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY SOFTWARE Terms and Conditions for Use of MetroStar published software, paragraphs #1-11. Terms and Conditions for Use of Corasworks published software begin with paragraph #12 1. INSPECTION/ACCEPTANCE The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The ordering activity reserves the right to inspect or test any software that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming software at no increase in contract price. The ordering activity must exercise its post-acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the software, unless the change is due to the defect in the software. 2. GUARANTEE/WARRANTY (a) Unless specified otherwise in this contract, the Contractor s standard commercial guarantee/warranty as stated in the contract s commercial pricelist will apply to this contract. (b) The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract. (c) Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items. 3. TECHNICAL SERVICES The Contractor, without additional charge to the ordering activity, shall provide a hot line technical support number for the purpose of providing user assistance and guidance in the implementation of the software. The technical support number is available from 8AM to 6PM EST. 4. SOFTWARE MAINTENANCE (a) Software maintenance is defined as follows: 1. Software Maintenance as a Product - SIN Software maintenance as a product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. It may also include support that are included in the purchase price of the product in the commercial marketplace. Support may includes items such as user blogs, discussion forums, on-line help libraries and FAQs (Frequently Asked Questions), hosted chat rooms, and limited telephone, and/or web-based general technical support for user s self diagnostics. Software maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service. Software Maintenance as a product is billed at the time of purchase. 6

7 Terms and Conditions 2. Software Maintenance as a Service - SIN Software maintenance as a service creates, designs, implements, and/or integrates customized changes to software that solve one or more problems and is not included with the price of the software. Software maintenance as a service includes person-to-person communications regardless of the medium used to communicate: telephone support, online technical support, customized support, and/or technical expertise which are charged commercially. Software maintenance as a service is billed arrears in accordance with 31 U.S.C Software maintenance as a service is billed in arrears in accordance with 31 U.S.C b. Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324). PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE. 7. TERM LICENSE CESSATION Not Offered (a) After a software product has been on a continuous term license for a period of * months, a fully paid-up, non-exclusive, perpetual license for the software product shall automatically accrue to the ordering activity. The period of continuous term license for automatic accrual of a fully paid-up perpetual license does not have to be achieved during a particular fiscal year; it is a written Contractor commitment which continues to be available for software that is initially ordered under this contract, until a fully paid-up perpetual license accrues to the ordering activity. However, should the term license of the software be discontinued before the specified period of the continuous term license has been satisfied, the perpetual license accrual shall be forfeited. (b) The Contractor agrees to provide updates and maintenance service for the software after a perpetual license has accrued, at the prices and terms of Special Item Number l32-34, if the licensee elects to order such services. Title to the software shall remain with the Contractor. 8. UTILIZATION LIMITATIONS - (132-33, AND ) (a) Software acquisition is limited to commercial computer software defined in FAR Part When acquired by the ordering activity, commercial computer software and related documentation so (b) Legend shall be subject to the following: (1) Title to and ownership of the software and documentation shall remain with the Contractor, unless otherwise specified. (2) Software licenses are by site and by ordering activity. An ordering activity is defined as a cabinet level or independent ordering activity. The software may be used by any subdivision of the ordering activity (service, bureau, division, command, etc.) that has access to the site the software is placed at, even if the subdivision did not participate in the acquisition of the software. Further, the software may be used on a sharing basis where multiple agencies have joint projects that can be satisfied by the use of the software placed at one ordering activity s site. This would allow other agencies access to one ordering activity s database. For ordering activity public domain databases, user agencies and third parties may use the computer program to enter, retrieve, analyze and present data. The user ordering activity will take appropriate action by instruction, agreement, or otherwise, to protect the Contractor s proprietary property with any third parties that are permitted access to the computer programs and documentation in connection with the user ordering activity s permitted use of the computer programs and documentation. For purposes of this section, all such permitted third parties shall be deemed agents of the user ordering activity. (3) Except as is provided in paragraph 8.b(2) above, the ordering activity shall not provide or otherwise make available the software or documentation, or any portion thereof, in any form, to any third party without the prior written approval of the Contractor. Third parties do not include prime Contractors, subcontractors and agents of the ordering activity who have the ordering activity s permission to use the licensed software and documentation at the facility, and who have agreed to use the licensed software and documentation only in accordance with these restrictions. This provision does not limit the right of the ordering activity to use software, documentation, or information therein, which the ordering activity may already have or obtains without restrictions. 7

8 Terms and Conditions (4) The ordering activity shall have the right to use the computer software and documentation with the computer for which it is acquired at any other facility to which that computer may be transferred, or in cases of disaster recovery, the ordering activity has the right to transfer the software to another site if the ordering activity site for which it is acquired is deemed to be unsafe for ordering activity personnel; to use the computer software and documentation with a backup computer when the primary computer is inoperative; to copy computer programs for safekeeping (archives) or backup purposes; to transfer a copy of the software to another site for purposes of benchmarking new hardware and/or software; and to modify the software and documentation or combine it with other software, provided that the unmodified portions shall remain subject to these restrictions. (5) Commercial Computer Software may be marked with the Contractor s standard commercial restricted rights legend, but the schedule contract and schedule pricelist, including this clause, Utilization Limitations are the only governing terms and conditions, and shall take precedence and supersede any different or additional terms and conditions included in the standard commercial legend. 9. SOFTWARE CONVERSIONS - (132-33) Not Offered Full monetary credit will be allowed to the ordering activity when conversion from one version of the software to another is made as the result of a change in operating system, or from one computer system to another. Under a perpetual license (132-33), the purchase price of the new software shall be reduced by the amount that was paid to purchase the earlier version. Under a term license (132-32), conversion credits which accrued while the earlier version was under a term license shall carry forward and remain available as conversion credits which may be applied towards the perpetual license price of the new version. 10. DESCRIPTIONS AND EQUIPMENT COMPATIBILITY General PC Hardware or Software: a. Intel Pentium 4 or better, AMD K-8 (Athlon) or better b. 1.5 GHz or faster processor, 1 GB internal RAM or better, Windows 2008 or better, Windows 7 or better, with Microsoft Internet Explorer IE9+, Chrome, Firefox, Safari, or higher d. mouse e. Un-interruptible power supply for file server, communications software installed on at least one workstation h. Anti-virus software installed. 11. RIGHT TO COPY PRICING Not Offered The Contractor shall insert the discounted pricing for right to copy licenses. 8

9 Terms and Conditions TERMS AND CONDITIONS APPLICABLE TO TERM PERPETUAL SOFTWARE LICENSES (SPECIAL ITEM NUMBER ) AND MAINTENANCE AS A SERVICE (SPECIAL ITEM NUMBER ) OF GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY SOFTWARE 1. SCOPE a. permit ordering activity users to make full, efficient use of general purpose commercial IT products. Training is restricted to training courses for those products within the scope of this solicitation. b. The Contractor shall provide training at the Contractor s facility and/or at the ordering activity s location, as agreed to by the Contractor and the ordering activity. 2. ORDER Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders placed under blanket purchase agreements (BPAs) shall be the basis for the purchase of training courses in accordance with the terms of this contract. Orders shall include the student s name, course title, course date and time, and contracted dollar amount of the course. 3. TIME OF DELIVERY The Contractor shall conduct training on the date (time, day, month, and year) agreed to by the Contractor and the ordering activity. 4. CANCELLATION AND RESCHEDULING a. The ordering activity will notify the Contractor at least seventy-two (72) hours before the scheduled training date, if a student will be unable to attend. The Contractor will then permit the ordering activity to either cancel the order or reschedule the training at no additional charge. In the event the training class is rescheduled, the ordering activity will modify its original training order to specify the time and date of the rescheduled training class. b. In the event the ordering activity fails to cancel or reschedule a training course within the time frame specified in paragraph a, above, the ordering activity will be liable for the contracted dollar amount of the training course. The Contractor agrees to permit the ordering activity to reschedule a student who fails to attend a training class within ninety (90) days from the original course date, at no additional charge. c. The ordering activity reserves the right to substitute one student for another up to the first day of class. d. In the event the Contractor is unable to conduct training on the date agreed to by the Contractor and the ordering activity, the Contractor must notify the ordering activity at least seventy-two (72) hours before the scheduled training date. 5. FOLLOW-UP SUPPORT The Contractor agrees to provide each student with unlimited telephone support for a period of one (1) year from the completion of the training course. During this period, the student may contact the Contractor s instructors for refresher assistance and answers to related course curriculum questions. 9

10 Terms and Conditions 6. PRICE FOR TRAINING The price that the ordering activity will be charged will be the ordering activity training price in effect at the time of order placement, or the ordering activity price in effect at the time the training course is conducted, whichever is less. 7. INVOICES AND PAYMENT Invoices for training shall be submitted by the Contractor after ordering activity completion of the training course. Charges for training must be paid in arrears (31 U.S.C. 3324). PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE. 8. FORMAT AND CONTENT OF TRAINING The Contractor shall provide training courses normally available to commercial customers, which will a. The Contractor shall provide written materials (i.e., manuals, handbooks, texts, etc.) normally provided with course offerings. Such documentation will become the property of the student upon completion of the training class. b. **If applicable** For hands-on training courses, there must be a one-to-one assignment of IT equipment to students. c. The Contractor shall provide each student with a Certificate of Training at the completion of each training course. d. The Contractor shall provide the following information for each training course offered: (1) The course title and a brief description of the course content, to include the course format (e.g., lecture, discussion, hands-on training); (2) The length of the course; (3) Mandatory and desirable prerequisites for student enrollment; (4) The minimum and maximum number of students per class; (5) The locations where the course is offered; (6) Class schedules; and (7) Price (per student, per class (if applicable)). e. For those courses conducted at the ordering activity s location, instructor travel charges (if applicable), including mileage and daily living expenses, must be indicated below. Rates paid as a result of travel must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Contractors cannot use GSA city pair contracts. Rates charged for travel will comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable. 9. NO CHARGE TRAINING The Contractor shall describe any training provided with equipment and/or software provided under this contract, free of charge, in the space provided below. 10

11 Terms and Conditions TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF TRAINING COURSES FOR GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT AND SOFTWARE (SPECIAL ITEM NUMBER ) 1. SCOPE a. permit ordering activity users to make full, efficient use of general purpose commercial IT products. Training is restricted to training courses for those products within the scope of this solicitation. b. The Contractor shall provide training at the Contractor s facility and/or at the ordering activity s location, as agreed to by the Contractor and the ordering activity. 2. ORDER Written orders, EDI orders (GSA Advantage! and FACNET), credit card orders, and orders placed under blanket purchase agreements (BPAs) shall be the basis for the purchase of training courses in accordance with the terms of this contract. Orders shall include the student s name, course title, course date and time, and contracted dollar amount of the course. 3. TIME OF DELIVERY The Contractor shall conduct training on the date (time, day, month, and year) agreed to by the Contractor and the ordering activity. 4. CANCELLATION AND RESCHEDULING a. The ordering activity will notify the Contractor at least seventy-two (72) hours before the scheduled training date, if a student will be unable to attend. The Contractor will then permit the ordering activity to either cancel the order or reschedule the training at no additional charge. In the event the training class is rescheduled, the ordering activity will modify its original training order to specify the time and date of the rescheduled training class. b. In the event the ordering activity fails to cancel or reschedule a training course within the time frame specified in paragraph a, above, the ordering activity will be liable for the contracted dollar amount of the training course. The Contractor agrees to permit the ordering activity to reschedule a student who fails to attend a training class within ninety (90) days from the original course date, at no additional charge. c. The ordering activity reserves the right to substitute one student for another up to the first day of class. d. In the event the Contractor is unable to conduct training on the date agreed to by the Contractor and the ordering activity, the Contractor must notify the ordering activity at least seventy-two (72) hours before the scheduled training date. 5. FOLLOW-UP SUPPORT The Contractor agrees to provide each student with unlimited telephone support for a period of one (1) year from the completion of the training course. During this period, the student may contact the Contractor s instructors for refresher assistance and answers to related course curriculum questions. 6. PRICE FOR TRAINING The price that the ordering activity will be charged will be the ordering activity training price in effect at the time of order placement, or the ordering activity price in effect at the time the training course is conducted, whichever is less. 11

12 Terms and Conditions 7. INVOICES AND PAYMENT Invoices for training shall be submitted by the Contractor after ordering activity completion of the training course. Charges for training must be paid in arrears (31 U.S.C. 3324). PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE. 8. FORMAT AND CONTENT OF TRAINING The Contractor shall provide training courses normally available to commercial customers, which will a. The Contractor shall provide written materials (i.e., manuals, handbooks, texts, etc.) normally provided with course offerings. Such documentation will become the property of the student upon completion of the training class. b. **If applicable** For hands-on training courses, there must be a one-to-one assignment of IT equipment to students. c. The Contractor shall provide each student with a Certificate of Training at the completion of each training course. d. The Contractor shall provide the following information for each training course offered: (1) The course title and a brief description of the course content, to include the course format (e.g., lecture, discussion, hands-on training); (2) The length of the course; (3) Mandatory and desirable prerequisites for student enrollment; (4) The minimum and maximum number of students per class; (5) The locations where the course is offered; (6) Class schedules; and (7) Price (per student, per class (if applicable)). e. For those courses conducted at the ordering activity s location, instructor travel charges (if applicable), including mileage and daily living expenses, must be indicated below. Rates paid as a result of travel must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Contractors cannot use GSA city pair contracts. Rates charged for travel will comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable. 9. NO CHARGE TRAINING The Contractor shall describe any training provided with equipment and/or software provided under this contract, free of charge, in the space provided below. 12

13 Terms and Conditions TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER ) 1. SCOPE a. The prices, terms and conditions stated under Special Item Number Information Technology Professional Services apply exclusively to IT Services within the scope of this Information Technology Schedule. b. The Contractor shall provide services at the Contractor s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity. 2. PERFORMANCE INCENTIVES a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract in accordance with this clause. b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements. c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks. 3. ORDERING PROCEDURES FOR SERVICES (REQUIRING A STATEMENT OF WORK) (G-FCI-920) (MAR 2003) FAR contemplates that GSA may occasionally find it necessary to establish special ordering procedures for individual Federal Supply Schedules or for some Special Item Numbers (SINs) within a Schedule. GSA has established special ordering procedures for services that require a Statement of Work. These special ordering procedures take precedence over the procedures in FAR (b)(2) through (b)(3). When ordering services over $100,000, Department of Defense (DOD) ordering offices and non-dod agencies placing orders on behalf of the DOD must follow the policies and procedures in the Defense Federal Acquisition Regulation Supplement (DFARS) Additional ordering procedures for services. When DFARS is applicable and there is a conflict between the ordering procedures contained in this clause and the additional ordering procedures for services in DFARS , the DFARS procedures take precedence. GSA has determined that the prices for services contained in the contractor s price list applicable to this Schedule are fair and reasonable. However, the ordering activity using this contract is responsible for considering the level of effort and mix of labor proposed to perform a specific task being ordered and for making a determination that the total firm-fixed price or ceiling price is fair and reasonable. (a) (1) When ordering services, ordering activities shall Prepare a Request (Request for Quote or other communication tool): A statement of work (a performance-based statement of work is preferred) that outlines, at a minimum, the (i) work to be performed, location of work, period of performance, deliverable schedule, applicable standards, acceptance criteria, and any special requirements (i.e., security clearances, travel, special knowledge, etc.) should be prepared. (ii) The request should include the statement of work and request the contractors to submit either a firm-fixed price or a ceiling price to provide the services outlined in the statement of work. A firm-fixed price order shall be requested, unless the ordering activity makes a determination that it is not possible at the time of placing the order to estimate accurately the extent or duration of the work or to anticipate cost with any reasonable degree of confidence. When 13

14 Terms and Conditions such a determination is made, a labor hour or time-and-materials proposal may be requested. The firm-fixed price shall be based on the rates in the schedule contract and shall consider the mix of labor categories and level of effort required to perform the services described in the statement of work. The firm-fixed price of the order should also include any travel costs or other incidental costs related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel or Joint Travel Regulations. A ceiling price must be established for labor-hour and time-and-materials orders. (iii) The request may ask the contractors, if necessary or appropriate, to submit a project plan for performing the task, and information on the contractor s experience and/or past performance performing similar tasks. (iv) The request shall notify the contractors what basis will be used for selecting the contractor to receive the order. The notice shall include the basis for determining whether the contractors are technically qualified and provide an explanation regarding the intended use of any experience and/or past performance information in determining technical qualification of responses. If consideration will be limited to schedule contractors who are small business concerns as permitted by paragraph (2) below, the request shall notify the contractors that will be the case. (2) Transmit the Request to Contractors: Based upon an initial evaluation of catalogs and price lists, the ordering activity should identify the contractors that appear to offer the best value (considering the scope of services offered, pricing and other factors such as contractors locations, as appropriate) and transmit the request as follows: NOTE: When buying IT professional services under SIN ONLY, the ordering office, at its discretion, may limit consideration to those schedule contractors that are small business concerns. This limitation is not applicable when buying supplies and/or services under other SINs as well as SIN The limitation may only be used when at least three (3) small businesses that appear to offer services that will meet the agency s needs are available, if the order is estimated to exceed the micro-purchase threshold. (i) (ii) (iii) (iv) The request should be provided to at least three (3) contractors if the proposed order is estimated to exceed the micro-purchase threshold, but not exceed the maximum order threshold. For proposed orders exceeding the maximum order threshold, the request should be provided to additional contractors that offer services that will meet the ordering activity s needs. In addition, the request shall be provided to any contractor who specifically requests a copy of the request for the proposed order. Ordering activities should strive to minimize the contractors costs associated with responding to requests for quotes for specific orders. Requests should be tailored to the minimum level necessary for adequate evaluation and selection for order placement. Oral presentations should be considered, when possible. (3) Evaluate Responses and Select the Contractor to Receive the Order: After responses have been evaluated against the factors identified in the request, the order should be placed with the schedule contractor that represents the best value. (See FAR 8.404) (b) The establishment of Federal Supply Schedule Blanket Purchase Agreements (BPAs) for recurring services is permitted when the procedures outlined herein are followed. All BPAs for services must define the services that may be ordered under the BPA, along with delivery or performance time frames, billing procedures, etc. The potential volume of orders under BPAs, regardless of the size of individual orders, may offer the ordering activity the opportunity to secure volume discounts. When establishing BPAs, ordering activities shall (1) Inform contractors in the request (based on the ordering activity s requirement) if a single BPA or multiple BPAs will be established, and indicate the basis that will be used for selecting the contractors to be awarded the BPAs. (i) SINGLE BPA: Generally, a single BPA should be established when the ordering activity can define the tasks to be ordered under the BPA and establish a firm-fixed price or ceiling price for individual tasks or services to be ordered. When this occurs, authorized users may place the order directly under the established BPA when the need for service arises. The schedule contractor that represents the best value should be awarded the BPA. (See FAR 8.404)\ (ii) MULTIPLE BPAs: When the ordering activity determines multiple BPAs are needed to meet its requirements, the ordering activity should determine which contractors can meet any technical qualifications before 14

15 Terms and Conditions establishing the BPAs. When establishing the BPAs, the procedures in (a)(2) above must be followed. The procedures at (a)(2) do not apply to orders issued under multiple BPAs. Authorized users must transmit the re quest for quote for an order to all BPA holders and then place the order with the Schedule contractor that represents the best value. (2) Review BPAs Periodically: Such reviews shall be conducted at least annually. The purpose of the review is to determine whether the BPA still represents the best value. (See FAR 8.404) (c) The ordering activity should give preference to small business concerns when two or more contractors can provide the services at the same firm-fixed price or ceiling price. (d) When the ordering activity s requirement involves both products as well as executive, administrative and/or professional, services, the ordering activity should total the prices for the products and the firm-fixed price for the services and select the contractor that represents the best value. (See FAR 8.404) (e) The ordering activity, at a minimum, should document orders by identifying the contractor from which the services were purchased, the services purchased, and the amount paid. If other than a firm-fixed price order is placed, such documentation should include the basis for the determination to use a labor-hour or timeand-materials order. For ordering activity requirements in excess of the micro-purchase threshold, the order file should document the evaluation of Schedule contractors quotes that formed the basis for the selection of the contractor that received the order and the rationale for any trade-offs made in making the selection. 4. ORDER a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available. b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence. 5. PERFORMANCE OF SERVICES a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity. b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity. c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner. d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts. 6. INSPECTION OF SERVICES The Inspection of Services Fixed Price (AUG 1996) clause at FAR applies to firm-fixed price orders placed under this contract. The Inspection Time-and-Materials and Labor-Hour (JAN 1986) clause at FAR applies to time-andmaterials and labor-hour orders placed under this contract. 7. RESPONSIBILITIES OF THE CONTRACTOR The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR Rights in Data General, may apply. 8. RESPONSIBILITIES OF THE ORDERING ACTIVITY Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Services. 15

16 Terms and Conditions 9. INDEPENDENT CONTRACTOR All IT Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity. 10. ORGANIZATIONAL CONFLICTS OF INTEREST a. Definitions. Contractor means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract. Contractor and its affiliates and Contractor or its affiliates refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor. An Organizational conflict of interest exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor s or its affiliates objectivity in performing contract work. b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR INVOICES The Contractor, upon completion of the work ordered, shall submit invoices for IT services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month. 12. PAYMENTS For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor Hour Contracts at FAR (DEC 2002), Alternate I (APR 1984) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR (DEC 2002), Alternate II (DEC 2002) applies to labor-hour orders placed under this contract. 13. RESUMES Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request. 14. INCIDENTAL SUPPORT COSTS Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR. 15. APPROVAL OF SUBCONTRACTS The ordering activity may require that the Contractor receive, from the ordering activity s Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order. 16

17 Description of IT Services and Pricing Job Title: Architectural Consultant Minimum Experience: Relative experience serving as project lead in defining and executing system architectural and engineering activities. Functional Responsibilities: Consults with clients and other project team members to design, develop and enforce systems architecture, network design, security, lifecycle, project management, capacity planning, business continuity approaches, performance measurement and monitoring, operations and maintenance processes (change management, configuration management, release management). Has strong client facing skills and advanced comprehension of software and system methodology and process. Minimum Education: Bachelors Degree in Computer Science, Business or a related discipline and minimum of 10 years of general experience. (6 years of general experience can be supplemented for a Bachelor s Degree) Job Title: Business Analyst Minimum Experience: Relative experience in analyzing and testing business applications with a focus on the business perspective. Functional Responsibilities: Supports the development, enhancement and maintenance of business solutions in support of information technology planning, research and implementation. Business solutions are based on the customers needs and crafted to drive the development of information technology solutions. Documents customer requirements and interacts with the project team to apply a deeper understanding of the customer s business. Supports aspects of the business cycle including proposals, feasibility studies, implementations and business development. Anticipates, researches, identifies and develops solutions to the customers problems. Communicates business solutions to project and implementation team to ensure that business requirements are developed and implemented accurately to meet the customer s requirements. Minimum Education: Bachelors Degree in Computer Science, Business or a related discipline and a minimum of 2 years of general experience. (6 years of general experience can be supplemented for a Bachelor s Degree) Job Title: Business Analyst II Minimum Experience: Relative experience in analyzing and testing business applications with a focus on the business perspective. Functional Responsibilities: Manages, directs and supports the development, enhancement and maintenance of business solutions in support of information technology planning, research and implementation. Business solutions are based on the customers needs and crafted to drive the development of information technology solutions. Acts as a liaison between customer and other support groups to identify business processes, systems and product requirements. Documents customer requirements and interacts with the project team to apply a deeper understanding of the customer s business. Supports aspects of the business cycle including proposals, feasibility studies, implementations and business development. Anticipates, researches, identifies and develops solutions to the customers problems. Communicates business solutions to project and implementation team to ensure that business requirements are developed and implemented accurately to meet the customer s requirements. Minimum Education: Bachelors Degree in Computer Science, Business or a related discipline and a minimum of 5 years of general experience. (6 years of general experience can be supplemented for a Bachelor s Degree) 17

18 Description of IT Services and Pricing Job Title: Business Process Specialist Minimum Experience: Relative experience in being an effective change agent leveraging portal, workflow, BI, and other collaborative technologies. Functional Responsibilities: Consults with clients and other project team members to perform the listed business analysis functions for enterprise collaboration and integration solutions, consults with functional groups within the organization to communicate and clearly define business needs, and ensure product and services are aligned with business needs, solicits customer requirements through interviews and/or existing systems documentation or procedures; evaluate requirements for enterprise application integration, service activation, and delivering new or modified software system enhancements and/or integration solutions, and studies and test the interactions between systems to take advantage of new or more effective ways of providing needed information. Minimum Education: Bachelors Degree in Computer Science, Business or a related discipline and minimum of 5 years of general experience. (6 years of general experience can be supplemented for a Bachelor s Degree) Job Title: Computer Programmer I Minimum Experience: Assists the Programming Specialists II in performing functional responsibilities. Functional Responsibilities: May perform work on operating systems or applications. Prepares a variety of computer programs, associated documentation, and design specifications, including logical system design diagrams. Assists in and/or conducts detailed analysis of defined system specifications and assist in and/or develop methods for problem solution. Converts symbolic statements of work processes to detailed design, and coding into program language. Assists in and/or develops detailed programs and design and produces diagrams indicating mathematical computations, sequence data, and solutions. Primary scope of responsibility is the analysis, design, development, testing, and debugging of computer software in support of distinct product hardware or technical service line(s) or business. Activities range from operating system architecture, through integration and software design, to selection of computer systems, languages, and equipment. Analyzes system requirements to enable the design and development of large-scale database applications. Minimum Education: Bachelors Degree in Computer Science, Business or a related discipline and minimum of 2 year of related experience. (6 years of general experience can be supplemented for a Bachelor s Degree) Job Title: Computer Programmer II Minimum Experience: Relative experience in performing work related to systems or applications. Functional Responsibilities: May perform work on operating systems or applications using various programming languages. Employ software engineering principles, methodology, and tools. Develop detailed programs and design and produces diagrams indicating mathematical computations, sequence data, and solutions. Additionally, is involved with test and system integration of programs and consequent debugging of errors. Primary scope of responsibility is the analysis, design, development, testing, and debugging of computer software in support of distinct product hardware or technical service line(s) or business. Activities range from operating system architecture, through integration and software design, to selection of computer systems, languages, and equipment. Analyze and translate system requirements into programming code, screens, and reports for a given automation information system and/ or application. Participate in testing system modules and other configuration items such as functional requirements document, system requirements document, and configuration management plan. Defines the interrelationships between fields in the database and clarifies system use of all data items. Analyzes requirements for configuration management control develops and maintains the Configuration Management Plan, and implements instructions for assigned programs. Ensures configuration identification by reviewing design release documents for completeness and proper authorizations. Provides advice and guidance to individuals responsible for the creation of documentation. Minimum Education: Bachelors Degree in Computer Science, Business or a related discipline and minimum of 3 years of general experience and 2 years of specialized experience. (6 years of general experience can be supplemented for a Bachelor s Degree) 18

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