Business Service Innovation from CA Technologies. The Center of Service Provider Transformation Hans-Peter Müller, Alliances Director MSP

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1 Business Service Innovation from CA Technologies The Center of Service Provider Transformation Hans-Peter Müller, Alliances Director MSP

2 Customers are turning to Cloud & Managed Services to help them deal with the New Normal gap BUSINESS DEMAND FOR INNOVATION IT CAPACITY FOR INNOVATION Cloud and Managed Services can help customers fill this gap IT needs your help to transform from maintaining technology to delivering solutions 3 Copyright 2012 CA. All rights reserved.

3 The most popular MSP Service Offerings address Chore functions that IT will out-task Top Managed Services Offered (in percent) Remote Monitoring Managed Storage, Backup, Disaster Recovery Help Desks Patch Management Managed Security Services 96,6% 93,6% 93,0% 91,4% 91,2% Software License Management NOC (Network Operations Center) Services Mobile Device Management Warranty Management 76,5% 73,3% 72,7% 70,9% Hardware as a Service 51,3% Managed Database Services Managed Print Services 29,1% 35,0% Managed Video/Telepresence 19,5% Managed Video Surveillance 11,8% Source: MSPmentor 100 Global Report, February 2012, all qualified survey participants 4 Copyright 2012 CA. All rights reserved.

4 The top Cloud Services Offered today reduce the need for IT to maintain & manage infrastructure Top Cloud Services Offered (in percent) Hosted 76,1% Cloud Storage 74,1% Virtual Servers in the Cloud 67,7% Software as a Service Website Hosting Infrastructure as a Service Vurtual Desktop Infrastructure 59,6% 57,7% 53,8% 48,9% Hosted VoIP/Unified Communications 37,4% Platform as a Service 31,2% Hosted CRM 20,7% Cloud Security 39,8% Source: MSPmentor 100 global Report, February 2012, all qualified survey participants 5 Copyright 2012 CA. All rights reserved.

5 Why CA *IDC Worldwide Cloud Systems Management Software 2011 Vendor Shares: Market Moves Beyond Self-Service Doc # Aug Copyright 2012 CA. All rights reserved.

6 Managed Service Offering (MSO) A playbook with white-label sales tools Reference architecture Run book with documented best practices Deployment package with product specific integration plans Verification program and proof-of-concept support Support Education 7 Copyright 2012 CA. All rights reserved.

7 CA Nimsoft MSO RAISE REVENUE Offer complete range of monitoring services and IT service management Differentiate based on ability to back robust SLAs Reduce churn with sticky services LOWER OPERATIONS COST Unified monitoring architecture Single workflow for broad range of ITIL processes Easy to add additional monitoring or management capabilities 8 Copyright 2012 CA. All rights reserved.

8 CA ARCserve MSO RAISE REVENUE System & data backup, recovery and availability on/offsite & cloud Differentiate based on ability to protect SLAs Drive additional assessment & consulting services LOWER OPERATIONS COST Central management and reporting Reduce storage requirements and costs Modular design makes it easy to add additional data protection capabilities CA ARCserve Backup CA ARCserve D2D CA ARCserve Central Applications CA ARCserve High Availability CA ARCserve Replication 9 Copyright 2012 CA. All rights reserved.

9 CA AppLogic Cloud Platform MSO RAISE REVENUE Offer services spanning the cloud stack Scale resources up and down based on customer demand Differentiate based on content & pay as you go billing schemes LOWER OPERATIONS COST Virtualize the entire infrastructure Manage the application & underlying infrastructure as 1 entity Copy & paste application & infrastructure from 1 data center to another 10 Copyright 2012 CA. All rights reserved.

10 CA ecosoftware DCIM MSO RAISE REVENUE Sustainability reporting on demand Improved productivity for business users by less power outages Transparency on risks by visualizing thermal, humidity and operational data LOWER OPERATIONS COST Efficient identification of power savings opportunities and to reduce peak usages Reduce time related to data gathering und reporting Integrate DC and facilities demands and improved DC planning and provisioning 11 Copyright 2012 CA. All rights reserved.

11 A proven track record worldwide CA s heritage with service providers 12 Copyright 2012 CA. All rights reserved.

12 Logicalis Providing IT solutions and managed services globally to corporate and public sector clients Logicalis is an international IT solutions and managed services provider delivering communications and collaboration, data center and cloud services, and managed services. Product Leveraged CA Capacity Manager CA ControlMinderTM CA Nimsoft CA IT Asset Manager CA Automation Suite for Clouds CA Server Automation Services Offered Cloud Services Iaas offering Logicalis Enterprise Cloud Cloud monitoring, backup and change management Benefits Gained Minimize Costs Maximize Profitability Improve Competitive Advantage Onboard customers quickly Meet customer SLAs 13 Copyright Copyright CA. CA. All All rights rights reserved. reserved.

13 Datotel Providing premium IT support, infrastructure management and hosting services.. Datotel operates a 30,000 square foot datacenter in St Louis, Missouri, US. The company provides hundreds of customers with colocation services, managed services, virtualization and cloud computing resources. Product Leveraged CA DCIM Services Offered Hosted Cloud Services Disaster Recovery Services Off-site data storage facilities Advisory services on reduction of carbon footprint Benefit Gained Minimizes Power consumption Enhanced competitive advantage 14 Copyright Copyright CA. All CA. rights All reserved. rights reserved

14 Internet4YOU Providing managed IT services and cloud hosting services from its four datacenters in Germany.. internet4you provides cloud computing services including a self-service portal for efficient and scalable cloud services Product Leveraged CA AppLogic Services Offered Hosted Cloud Services Managed IT services Benefit Gained More compelling cloud services Competitive advantage Increased agility and cost control Improved market position 15 Copyright Copyright CA. All CA. rights All reserved. rights reserved

15 AXSOS Providing SaaS-based IT managed services with comprehensive monitoring. AXSOS provides SaaS-based IT managed services to small and medium businesses (SMBs) across Germany, Austria, Switzerland, Benelux and the Middle East Product Leveraged CA Nimsoft Monitor CA Nimsoft Cloud Monitor CA Service Desk Services Offered Hosted Service Desk Managed IT services Remote monitoring Application Development IT consulting services Benefit Gained Service offering for SMB market Increased customer satisfaction Increased agility and cost control Improved market position Profitable Growth 16 Copyright Copyright CA. All CA. rights All reserved. rights reserved

16 Thank you We are happy to take questions and talk to you individually at our booth # C01 CA Deutschland GmbH Hans-Peter Müller Alliances Director MSP Hans-Peter,Mueller@ca.com 17 Copyright 2012 CA. All rights reserved.