Home Gateway and Home Networking Diagnostics
|
|
- Cassandra Bailey
- 8 years ago
- Views:
Transcription
1 HGI Spotlight paper Home Gateway and Home Networking Diagnostics We live in an increasingly connected digital world, and in spite of the proliferation of personal mobile devices, one of the most complex environments remains the home; here Services Providers face the challenge of delivering multiple services at high quality levels at an affordable cost. This is the motivation for HGI s longstanding work on Home Diagnostics. HGI s new requirement document in this area, HGI-RD016, sets out statistics, performance and diagnostics tools as a basis for a common industry approach to troubleshooting. It targets increased process automation and selfcare as key approaches to reduce operational costs. The challenge of Home Diagnostics Today s homes are packed with a wide variety of digital devices including PCs, laptops, HD TVs, tablets, and game consoles. Connection speeds range from 1Mb/s to more than 100Mb/s and smartphones have become an indispensable personal item. Along with new devices have come applications that increase the interconnection among people and these devices. The world is now truly connected. Broadband Service Providers are playing a key role in this revolution, but face ever increasing customer expectations with regard to not just price and speed, but also usability, quality of service and simultaneous service support. The Home Gateway is a key element in end-to-end service delivery, as it sits at the boundary between the fully managed Service Provider network, and the more chaotic home environment. Most users expect their services to just work, and have no awareness of - or interest in -the complexity of the connected home. Their expectations are broadly the same for a managed service delivered by their Service Provider, an over-the-top service and a smartphone app. A typical user is neither willing nor able to find the cause of problem when one of their services fails. They just want the service back immediately and will often call their service provider for help, regardless of whether the problem is actually anything to do with them. Support calls are a major cost for Service Providers. A typical call lasts 20 to 30 minutes, which equates to a very significant amount, especially given the highly competitive nature of the Broadband Access market. It is therefore in the Service Provider s interests to reduce the number of support calls by both attempting to avoid problems happening in the first place, and automating the resolution process when they still do. These are the HGI s twin objectives in its work on Home Diagnostics. A technical requirements document, HGI-RD016, has just been published. HGI specifications focus the industry on common, workable solutions, not least by having broad industry involvement in addition to Service Providers; this ranges from chip vendors and software suppliers through to Gateway product manufacturers. Having common base solutions encourages industry adoption and provides economies of scale, while at the same time allowing both product and Service Provider differentiation.
2 HGI s approach to Home Diagnostics The HGI approach to diagnostics was developed following the same methodology that HGI has used in past work. Service providers were surveyed to uncover the core diagnostics issues that needed to be solved. HGI manufacturers and service providers, starting within the framework of the HGI Business Group, and then moving to HGI s Technical Working Group, agreed on the following basic assumptions and principles: The complexity of the home network and limited end-user expertise and interest can lead to help-desk calls regardless of whether it is a managed or an over-the-top service. The Home Gateway (HG) is a key point of Service Provider point of management and Quality of Service (QoS) presence in the home, and forms a cornerstone of the approach. Some diagnostic capabilities must be embedded in the Home Gateway - so that at least basic diagnostics remain available when the broadband connection is down - and this can be complemented by Cloud based applications. The embedded diagnostics can be run from within the HGI-specified Software Execution Environment which allows applications, even from a third party, to be downloaded and run on the HG safely and securely, without impacting the core HG functionality or performance. The troubleshooting process always starts with self-help to avoid support calls, but more difficult cases can be escalated to a help-desk expert, who will also have access to remote diagnostics. Although diagnostics could in principle detect some issues proactively, it is not intended to second guess what the user is trying to do and whether or not they are happy. However routine background monitoring for example of connectivity and performance can be very useful in determining the root cause of a subsequent event. The troubleshooting process can be service-specific, with the end-user indicating the particular service that is experiencing a problem, however more general issues (low speed, loss of connectivity) are also catered for. The service- specific diagnostics has a lot of synergy with the HGI s work on QoS (the latest version of the HGI QoS requirements are HGI-RD027-R3); it builds on the Service Signature approach to identifying different service types. While Home Network diagnostics is important, it must be remembered that services can be adversely impacted anywhere along the end-to-end delivery chain. A problem may be due to provisioning, broadband connectivity, network loading etc., or there may even be an issue with the service platform itself. Home diagnostics will not be able to identify and solve all of these, but the Home Gateway is uniquely positioned to determine whether a problem is inside or beyond the home, and in the former case, what might be done about it. The HGI diagnostics work looks at the whole troubleshooting processes with a particular focus on root cause and problem resolution. However there is also a significant management aspect, and here HGI is again working closely with the Broadband Forum, utilizing their TR- 069 based management standards and jointly ensuring the required object models are available.
3 HGI troubleshooting architecture overview Diagnostics requirements The main goals of this work are to firstly to define a broad troubleshooting architecture and then produce a set of additional HG functional requirements to support diagnostics. This required initial analysis of the real-world problems that are currently resulting in help-desk calls. The following problem categories were identified: Connectivity Reachability Low speed Inadequate quality of service Home Gateway software and hardware faults Incorrect service provisioning Service initiation failure The symptoms and possible root causes of these problems have been considered, and some appropriate monitoring points identified as summarized in the below Table. Diagnostics must consider the operational reality and cost-effectiveness of troubleshooting. It is not the objective to automate the resolution of all problems, but rather to focus on the most common and/or costly ones. Consideration has also been given as to which problems might be solved through automated means, via customer self-help, need expert system analysis or finally help-desk involvement.
4 Category Symptoms Possible cause Monitoring point Connectivity DSL line frequent resynchronization Access line noise Incorrect line configuration parameters HG WAN synch HG WAN stats Reachability Cannot reach a particular end device DHCP address limit HG Speed Slow download and browsing Reduced DSL line rate Server overload DSL WAN port HG LAN port In-home PHY congestion HG CPU usage HG CPU overload HG memory usage QoS Service disrupts occasionally Packet loss on access line or LAN Noise No or incorrect QoS configuration WAN and LAN error count, queue statistics Wireless interface noise Home Gateway HG frequently reboots Software problem Firmware corruption HG memory check Service initiation Can not initiate service session Service not provisioned in the HG Firewall misconfiguration HG As the table makes clear, for some root causes, the most appropriate monitoring point will be located within the Wide Area Network (WAN), for example at a DSLAM line card. However, many of the most commonly encountered issues can be effectively monitored at the HG. The final result of this work is the recently published HGI specification for Home Diagnostics HGI-016, Home Gateway and Home Network Service Diagnostics Module Requirements. The document can be accessed here, Req.pdf. This includes an analysis of the Service Provider feedback gathered by the HGI, a detailed explanation of the overall approach, along with analysis of the appropriate monitoring point for each of a number of root causes. It then describes the HG technical requirement to support the selected architecture, with specific HG requirements across multiple domains, including firmware management, Home Gateway self-test, software and hardware performance monitoring, service configuration testing, device and topology discovery, connectivity testing and interface rate monitoring. Moving forward HGI members, which include many of the world leading Service Providers, use HGI s specifications as guidelines to build their services, systems and solutions and refer to these specifications in their tendering and purchasing processes. As with many HGI specifications, these Diagnostic requirements will be an enabler for economies of scale, and promote mass market adoption.
5 Manufacturers of HGs, silicon solutions, software providers, and OAM&P systems can use the HGI diagnostics specification as a reference for their implementations targeting Service Provider networks. These diagnostics requirements will also become an increasing part of the HGI Test Specifications. These are used at the annual HGI Test Event where Device, Chip and Software vendors gather to test their implementations at an independent Test House. Finally, HGI will refresh and deepen the diagnostics requirements in some areas. For example, significant questions remain as to the most appropriate home networks topology and device discovery methodologies. These questions, and others related to broadband diagnostics continue to be discussed within HGI working groups. HGI encourages all its members as well as new companies to become engaged in this process, and to assist the development of mass market approaches to improving diagnostics capabilities in the home network. About HGI The HGI, founded in 2004 by nine telecom operators, is shaping the next generation of internet and media services. Starting from use-cases and service needs, the HGI sets requirements for Home Gateways, infrastructure devices and the home network. The HGI now has over 60 members from around the globe, representing the entire spectrum of players in the broadband home area.
HGI-RD016 HOME GATEWAY AND HOME NETWORK DIAGNOSTICS MODULE REQUIREMENTS
HGI-RD016 HOME GATEWAY AND HOME NETWORK DIAGNOSTICS MODULE REQUIREMENTS Published April, 2013 Source HGI02184_R06.doc P a g e 1 1 CONTENTS 2 Important notices, IPR statement, disclaimers and copyright...
More informationAPPLICATION PERFORMANCE MONITORING
APPLICATION PERFORMANCE MONITORING PRACTICAL WAYS TO MONITOR THE END USER EXPERIENCE WHITE PAPER Performance of key applications is a critical item to monitor in many IT environments where users depend
More informationEmpowering the Enterprise Through Unified Communications & Managed Services Solutions
Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can
More informationCisco Knowledge Network
Cisco Knowledge Network Creating New Service Opportunities With TR-069 Steve Gorretta, Product Manager Network Management Technology Group December 5, 2012 C97-698002-00 2012 Cisco and/or its affiliates.
More informationNOS for Network Support (903)
NOS for Network Support (903) November 2014 V1.1 NOS Reference ESKITP903301 ESKITP903401 ESKITP903501 ESKITP903601 NOS Title Assist with Installation, Implementation and Handover of Network Infrastructure
More informationNetwork Management and Monitoring Software
Page 1 of 7 Network Management and Monitoring Software Many products on the market today provide analytical information to those who are responsible for the management of networked systems or what the
More informationEdgewater Routers User Guide
Edgewater Routers User Guide For use with 8x8 Service Version 1.0, March 2011 Table of Contents EdgeMarc 200AE1-10 Router Overview...3 EdgeMarc 4550-15 Router Overview...4 Basic Setup of the 200AE1 and
More informationENABLING TODAY S WIRELESS ENTERPRISE
ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets
More informationCisco Unified Computing Remote Management Services
Cisco Unified Computing Remote Management Services Cisco Remote Management Services are an immediate, flexible management solution that can help you realize the full value of the Cisco Unified Computing
More informationOnly Athena provides complete command over these common enterprise mobility needs.
Mobile devices offer great potential for making your enterprise run faster, smarter, and more profitably. However, mobile devices can create considerable challenges for your IT organization, since they
More informationEdgewater Routers User Guide
Edgewater Routers User Guide For use with 8x8 Service May 2012 Table of Contents EdgeMarc 250w Router Overview.... 3 EdgeMarc 4550-15 Router Overview... 4 Basic Setup of the 250w, 200AE1 and 4550... 5
More informationYour Infrastructure. Our Responsibility.
Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,
More informationCisco Home Agent Service Manager 4.1
Datasheet Cisco Home Agent Service Manager 4.1 PRODUCT OVERVIEW Cisco Systems announces the availability of Cisco Home Agent Service Manager 4.1 for configuring and troubleshooting Cisco Home Agent. As
More informationApplication Visibility and Monitoring >
White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information
More informationPart Number: 203285. HG253s V2 Home Gateway Product Description V100R001_01. Issue HUAWEI TECHNOLOGIES CO., LTD.
Part Number: 203285 HG253s V2 Home Gateway Issue V100R001_01 HUAWEI TECHNOLOGIES CO., LTD. 2013. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means
More informationBroadband Forum - Remote Management Work
Broadband Forum - Remote Management Work Why Standardize Management Protocols? 2 BroadbandHome Remote Management Framework OSS/BSS Policy Call Center WT-131, WT-132: ACS Northbound Interface Auto-Configuration
More informationPropalms TSE Deployment Guide
Propalms TSE Deployment Guide Version 7.0 Propalms Ltd. Published October 2013 Overview This guide provides instructions for deploying Propalms TSE in a production environment running Windows Server 2003,
More informationWhite Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary
White Paper The Ten Features Your Web Application Monitoring Software Must Have Executive Summary It s hard to find an important business application that doesn t have a web-based version available and
More informationWHITE PAPER. Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance
WHITE PAPER Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance Contents Introduction...3 The Need for Home Network Visibility for Managing Video Services...3 Video Service Assurance:
More informationVIA COLLAGE Deployment Guide
VIA COLLAGE Deployment Guide www.true-collaboration.com Infinite Ways to Collaborate CONTENTS Introduction... 3 User Experience... 3 Pre-Deployment Planning... 3 Connectivity... 3 Network Addressing...
More informationStandard based Device Management
Standard based Device Management March 2012 1 Motive at-a-glance Product Div. within Alcatel-Lucent(ALU) Started in 1997 and acquired by ALU Oct. 2008 Based in Austin, TX Focus Help wireline, wireless,
More informationHP PCM Plus v4 Network Management Software Series
HP PCM Plus v4 Network Management Software Series Data sheet Product overview HP PCM+ Network Management Software is a Microsoft Windows -based network management platform that enables mapping, network
More informationNokia Siemens Networks Device Management Solution Executive summary
NOKIA SIEMENS NETWORKS DEVICE MANAGEMENT SOLUTION Nokia Siemens Networks Device Management Solution Executive summary 2/6 NOKIA SIEMENS NETWORKS DEVICE MANAGEMENT SOLUTION 1. Introduction In today s markets,
More informationHOSTED VOICE Bring Your Own Bandwidth & Remote Worker. Install and Best Practices Guide
HOSTED VOICE Bring Your Own Bandwidth & Remote Worker Install and Best Practices Guide 2 Thank you for choosing EarthLink! EarthLinks' best in class Hosted Voice phone service allows you to deploy phones
More informationThis document describes how the Meraki Cloud Controller system enables the construction of large-scale, cost-effective wireless networks.
This document describes how the Meraki Cloud Controller system enables the construction of large-scale, cost-effective wireless networks. Copyright 2009 Meraki, Inc. All rights reserved. Trademarks Meraki
More informationCisco OnPlus Service. Economically Deliver Managed Network Services
Data Sheet Cisco OnPlus Service Economically Deliver Managed Network Services In today s competitive business environment, IT solution providers are increasingly looking to managed and cloud services as
More informationOpManager MSP Edition
OpManager MSP Edition Product Overview (6.5) June 2007 Agenda MSP Edition Architecture And Features About OpManager MSP Demo (https://mspdemo.opmanager.com) MSP Edition Architecture And Features Scalable
More informationApplication Notes. Introduction. Contents. Managing IP Centrex & Hosted PBX Services. Series. VoIP Performance Management. Overview.
Title Series Managing IP Centrex & Hosted PBX Services Date July 2004 VoIP Performance Management Contents Introduction... 1 Quality Management & IP Centrex Service... 2 The New VoIP Performance Management
More informationAdvice on how schools can connect into their servers remotely
Advice on how schools can connect into their servers remotely Steve Prentice Ian Gover elearning and Information Management Support Services for Education elimadmin@somerset.gov.uk 1 Scenario You want
More informationQuickSpecs. HP PCM Plus v4 Network Management Software Series (Retired) Key features
Overview (Retired) HP PCM+ Network Management Software is a Microsoft Windows -based network management platform that enables mapping, network and device configuration, and monitoring. HP PCM+ provides
More informationBarracuda Load Balancer Online Demo Guide
Barracuda Load Balancer Online Demo Guide Rev 1.3 October 04, 2012 Product Introduction The Barracuda Networks Load Balancer provides comprehensive IP load balancing capabilities to any IP-based application,
More informationHoneywell Internet Connection Module
Honeywell Internet Connection Module Setup Guide Version 1.0 - Page 1 of 18 - ICM Setup Guide Technical Support Setup - Guide Table of Contents Introduction... 3 Network Setup and Configuration... 4 Setting
More informationHow to Select the Right Remote Support Tool
How to Select the Right Remote Support Tool A practical guide for the professional help desk. Executive Summary A transformation of the workforce has altered end user expectations and business needs, driving
More informationTelecom Italia experiences of OSGi application in Home Networking context
experiences of OSGi application in Home Networking context Luca Giacomello Enrico Grosso Davide Moreo Nicola Portinaro OSGi in Home Networking context Table of contents Prototyping with OSGi: TI ongoing
More informationNetwork Management System (NMS) FAQ
Network Management System (NMS) FAQ Q: How does the NMS work? A: The Cooper NMS is a powerful, flexible and highly scalable wireless and fixed network management solution for thousands of network nodes
More informationSeminar Seite 1 von 10
Seminar Seite 1 von 10 CISCO - Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Dauer: 5 Tage Kosten: 2.490,00 EUR (pro Person / zzgl. MwSt) Ziele: Der Kurs Implementing Cisco Switched Networks
More informationChapter 18. Network Management Basics
Network Management Basics > FCAPS Model Chapter 18. Network Management Basics This chapter covers the following topics: FCAPS Model Network Management Architecture Network Management Protocols An Introduction
More informationWHITE PAPER. Managing the Mobile Edge: The Unique Challenges and Requirements for Successful Management of Mobility Solutions
WHITE PAPER Managing the Mobile Edge: The Unique Challenges and Requirements for Successful Management of Mobility Solutions The power of mobility solutions in the enterprise is proven: companies all over
More informationNetwork Quality Control. Setting the standard for Quality of Experience
Network Quality Control Setting the standard for Quality of Experience Who we are The Broadband Forum is a worldwide organization committed to rapidly creating specifications for communication service
More informationNetworking with Windows Server vb. Day(s): 5. Version: Overview
Networking with Windows Server vb Day(s): 5 Course Code: M10970 Version: B Overview Get hands-on instruction and practice implementing networking with Windows Server 2012 and Windows Server 2012 R2 in
More informationHosted Voice. Best Practice Recommendations for VoIP Deployments
Hosted Voice Best Practice Recommendations for VoIP Deployments Thank you for choosing EarthLink! EarthLinks best in class Hosted Voice phone service allows you to deploy phones anywhere with a Broadband
More informationReferences and Requirements for CPE Architectures for Data Access
Technical Report TR-018 References and Requirements for CPE Architectures for Data Access March 1999 '1999 Asymmetric Digital Subscriber Line Forum. All Rights Reserved. ADSL Forum technical reports may
More informationDeveloping Vietnam s Infrastructure
Developing Vietnam s Infrastructure Creating investment opportunities by including interoperability in deployment plans Jari Alvinen Chairman of the Board, Open Mobile Alliance www.openmobilealliance.org
More informationCloudLink - The On-Ramp to the Cloud Security, Management and Performance Optimization for Multi-Tenant Private and Public Clouds
- The On-Ramp to the Cloud Security, Management and Performance Optimization for Multi-Tenant Private and Public Clouds February 2011 1 Introduction Today's business environment requires organizations
More informationTroubleshooting and Maintaining Cisco IP Networks Volume 1
Troubleshooting and Maintaining Cisco IP Networks Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and E Learning Goal and Course Flow Additional Cisco Glossary of Terms Your Training
More informationDo you know what makes NetSupport Manager so unique?
Do you know what makes NetSupport Manager so unique? NetSupport Manager is recognised internationally as the market leading Remote Control solution for Enterprises large and small. Over the last 23 years,
More informationThe Role of OSGi Technology in the Home Gateway Initiative (HGI) and End to End Connectivity and Service Provisioning
The Role of OSGi Technology in the Home Gateway Initiative (HGI) and End to End Connectivity and Service Provisioning Paolo PASTORINO Chief Technology and Chief Business Officer Home Gateway Initiative
More informationMERAKI WHITE PAPER Cloud + Wireless LAN = Easier + Affordable
MERAKI WHITE PAPER Cloud + Wireless LAN = Easier + Affordable Version 1.0, August 2009 This white paper discusses how a cloud-based architecture makes wireless LAN easier and more affordable for organizations
More informationIn-Guest Monitoring With Microsoft System Center
In-Guest Monitoring With Microsoft System Center 2 Introduction to In-Guest Monitoring As organizations incorporate virtualization into their IT infrastructures, they have access to new capabilities that
More informationBroadCloud PBX Customer Minimum Requirements
BroadCloud PBX Customer Minimum Requirements Service Guide Version 2.0 1009 Pruitt Road The Woodlands, TX 77380 Tel +1 281.465.3320 WWW.BROADSOFT.COM BroadCloud PBX Customer Minimum Requirements Service
More informationAdvanced Remote Monitoring: Managing Today s Pace of Change
Advanced Remote Monitoring: Managing Today s Pace of Change RMM solutions enable an organization to reduce the risk of system outages and guard against the impact of unauthorized or malicious uses of technology,
More informationMINIMUM NETWORK REQUIREMENTS 1. REQUIREMENTS SUMMARY... 1
Table of Contents 1. REQUIREMENTS SUMMARY... 1 2. REQUIREMENTS DETAIL... 2 2.1 DHCP SERVER... 2 2.2 DNS SERVER... 2 2.3 FIREWALLS... 3 2.4 NETWORK ADDRESS TRANSLATION... 4 2.5 APPLICATION LAYER GATEWAY...
More informationChanges in IT and Your Business are in Inevitable. Are you Ready? THE RIGHTANSWERS UNIFIED KNOWLEDGE PLATFORM IS A UNIQUE COMBINATION OF SOFTWARE,
Right Answers RightAnswers Unified Knowledge Platform The #1 Knowledge Management Solution R Answe Changes in IT and Your Business are in Inevitable. Are you Ready? THE RIGHTANSWERS UNIFIED KNOWLEDGE PLATFORM
More informationSignal Customized Helpdesk Course
Signal Customized Helpdesk Course This course is a combination of modules taken from two Microsoft Courses: 50311A and 50331A. It is geared toward staff who handle helpdesk calls and troubleshoot end user
More informationChapter 6 Using Network Monitoring Tools
Chapter 6 Using Network Monitoring Tools This chapter describes how to use the maintenance features of your Wireless-G Router Model WGR614v9. You can access these features by selecting the items under
More informationNetSupport Manager v11
Remote Support For Any Environment NetSupport Manager v11 NetSupport Manager has been helping organizations optimize the delivery of their IT support services since 1989 and while the use of Remote Control
More informationFRANKFORT PLANT BOARD CABLE MODEM INTERNET BROADBAND INTERNET SERVICE DISCLOSURES
FRANKFORT PLANT BOARD CABLE MODEM INTERNET BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC 1 regulations, Frankfort Plant Board (FPB) provides this information about our broadband Internet access
More informationTR-069 Brings Flexibility To DSL Remote Management
TR-069 Brings Flexibility To DSL Remote Management by Mukesh Kumar Product Manager, Networking and Multimedia Gateways Residential Gateway and Embedded Systems Business, Texas Instruments Incorporated
More information24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase
24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of
More informationUnitrends, Inc. Software and Hardware Support Handbook
1 Unitrends, Inc. Software and Hardware Support Handbook Overview This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure
More informationYour Location Instant NOC using Kaseya. Administrator at Remote Location Secure access to Management Console from anywhere using only a browser
Kaseya Product Brief The Kaseya Platform Making your systems more secure, your staff more productive, your services more reliable and your results easier to validate. No matter what part of Kaseya s integrated
More informationWyse Device Manager TM
Wyse Device Manager TM Secure, flexible and effective thin client management software All youneed toknow.here. An introduction to Wyse Device Manager TM Minimize your desktop support costs. Maximize desktop
More informationSystems Manager Cloud Based Mobile Device Management
Datasheet Systems Manager Systems Manager Cloud Based Mobile Device Management Overview Meraki Systems Manager provides cloud-based over-the-air centralized management, diagnostics, and monitoring of the
More informationGMS NETWORK ADVANCED WIRELESS SERVICE PRODUCT SPECIFICATION
GMS NETWORK ADVANCED WIRELESS SERVICE PRODUCT SPECIFICATION 1. INTRODUCTION This document contains product information for the GMS Network Service. If you require more detailed technical information, please
More informationIdentifying Incorrect Subnet Masks Using EtherPeek and EtherPeek NX
A WildPackets Academy Tutorial Identifying Incorrect Subnet Masks Using EtherPeek and EtherPeek NX Contents Introduction Introduction Misconfigured subnet masks Identifying the problem using EtherPeek
More informationMobile Device Management
Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,
More informationNovember 2013. Defining the Value of MPLS VPNs
November 2013 S P E C I A L R E P O R T Defining the Value of MPLS VPNs Table of Contents Introduction... 3 What Are VPNs?... 4 What Are MPLS VPNs?... 5 What Are the Benefits of MPLS VPNs?... 8 How Do
More informationRESERVATION TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES
Updated January 2012 RESERVATION TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, 1 Reservation Telephone Cooperative ( RTC ) provides this information about
More informationMicrosoft Windows Intune: Cloud-based solution
Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows
More informationWhat Affects Speed? 1. The Host Server. Diagnosis/Cure: 2. The Host Server's Internet Connection. Diagnosis/Cure:
What Affects Speed? Every web page you view, file or download from the Internet is handled by dozens of computers before it appears on your screen. And like the age old adage - a chain is only as strong
More informationImproving the Customer Support Experience with NetApp Remote Support Agent
NETAPP WHITE PAPER Improving the Customer Support Experience with NetApp Remote Support Agent Ka Wai Leung, NetApp April 2008 WP-7038-0408 TABLE OF CONTENTS 1 INTRODUCTION... 3 2 NETAPP SUPPORT REMOTE
More informationEnsuring end-user quality in NFV-based infrastructure
Ensuring end-user quality in NFV-based infrastructure Distributed NFV cloud nodes provide instant assessment of the end-user experience EXECUTIVE SUMMARY Compute resources for virtual network functions
More informationCWSI Service Definition for Server Monitoring
CWSI Service Definition for Server Monitoring October 2015 Contents I. Document Control... 3 a). History... 3 b). Reference Documents... 3 II. Company and Contact information... 3 1. About CWSI... 4 2.
More informationCisco OnPlus Service. Economical Managed Network Services
Data Sheet Cisco OnPlus Service Economical Managed Network Services Cisco OnPlus Service is a simple, affordable cloud-based platform that delivers managed network services by offering assessment, management
More informationAuditing the LAN with Network Discovery
Application Note Auditing the LAN with Network Discovery Introduction This application note is one in a series of papers about troubleshooting local area networks (LAN) from JDSU Communications Test and
More informationVirtual CPE and Software Defined Networking
Virtual CPE and Software Defined Networking Virtual CPE and Software Defined Networking Residential broadband service providers are looking for solutions that allow them to rapidly introduce innovative
More informationChapter 6 Using Network Monitoring Tools
Chapter 6 Using Network Monitoring Tools This chapter describes how to use the maintenance features of your RangeMax Wireless-N Gigabit Router WNR3500. You can access these features by selecting the items
More informationTroubleshooting Sprint Mobile Broadband USB Modem by Novatel Wireless TM (Ovation TM U727)
Troubleshooting Sprint Mobile Broadband USB Modem by Novatel Wireless TM (Ovation TM U727) If you are unable to resolve your issue using the Troubleshooting steps below, please contact Sprint Customer
More informationHow To Manage Cloud Computing
Four Keys for Monitoring Cloud Services White Paper from ManageEngine Web: email: appmanager-support@manageengine.com Table of Contents 1. Introduction 2. Overview of Cloud Computing 3. Top management
More informationLAN Planning Guide LAST UPDATED: 1 May 2013. LAN Planning Guide
LAN Planning Guide XO Hosted PBX Document version: 1.05 Issue date: 1 May 2013 Table of Contents Table of Contents... i About this Document... 1 Introduction: Components of XO Hosted PBX... 1 LAN Fundamentals...
More informationCity of Moreno Valley Date Adopted: April 6, 2007 CLASS SPECIFICATION Applications and Database Administrator
City of Moreno Valley Date Adopted: April 6, 2007 CLASS SPECIFICATION Applications and Database Administrator GENERAL PURPOSE Under direction, plans, organizes, oversees and participates in the work of
More informationHow to Select the Right Remote Support Tool:
How to Select the Right Remote Support Tool: A practical guide for the support desk owner LogMeInRescue.com 1 Executive Summary Today s customer support and IT service organizations are charged with supporting
More informationGaining Operational Efficiencies with the Enterasys S-Series
Gaining Operational Efficiencies with the Enterasys S-Series Hi-Fidelity NetFlow There is nothing more important than our customers. Gaining Operational Efficiencies with the Enterasys S-Series Introduction
More informationMY HELPDESK - END-USER CONSOLE...
Helpdesk User Guide Page 1 Helpdesk User Guide Table of Contents 1 INTRODUCTION... 3 1.1. OBJECTIVES... 3 1.2. END-USER CONSOLE... 3 1.3. SUMMARY OF RESPONSIBILITY... 3 1.4. HELPDESK INCIDENT LIFE CYCLE...
More informationThe Top 10 Reasons Why You Need Synthetic Monitoring
WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability
More informationAvaya Diagnostic Server
Avaya Diagnostic Server Benefits of Avaya Diagnostic Server: Resolve issues faster with remote IP Phone testing Reduce the need for costly third party diagnostics equipment and software licensing On premise,
More informationSolarWinds Certified Professional. Exam Preparation Guide
SolarWinds Certified Professional Exam Preparation Guide Introduction The SolarWinds Certified Professional (SCP) exam is designed to test your knowledge of general networking management topics and how
More informationTechnical white paper Troubleshooting the top VoIP call quality issues
Technical white paper Troubleshooting the top VoIP call quality issues By Sue Bradshaw Technology Writer The top issues affecting VoIP call quality are often not caused by the application itself, but are
More informationdevice management solutions
device management solutions devicemanagement Do you have a high number of geographically dispersed remote or field workers who use mobile devices? Do you need to monitor and track the devices and upload
More informationInternet Exchange Between IT and Business Requirements
Mobile Content Becomes a Key Chris Marsh, Principal Analyst, cmarsh@yankeegroup.com Highlights Mobility has reached a critical mass in the workplace. Fifty- seven percent of all employees are using a smartphone
More informationImplementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Question Number (ID) : 1 (wmpmsp_mngnwi-121) You are an administrator for an organization that provides Internet connectivity to users from the corporate network. Several users complain that they cannot
More informationServer & Application Monitor
Server & Application Monitor agentless application & server monitoring SolarWinds Server & Application Monitor provides predictive insight to pinpoint app performance issues. This product contains a rich
More informationHow To Check If Your Router Is Working Properly On A Nr854T Router (Wnr854) On A Pc Or Mac) On Your Computer Or Ipad (Netbook) On An Ipad Or Ipa (Networking
Chapter 7 Using Network Monitoring Tools This chapter describes how to use the maintenance features of your RangeMax NEXT Wireless Router WNR854T. These features can be found by clicking on the Maintenance
More informationThe 2014 Wi-Fi Challenge
Network World and Robin Layland present The 2014 Wi-Fi Challenge Guide to Understanding and Choosing a Wi-Fi Solution for Today's Mobile Worlds 2014 What It Takes for Wi-Fi to Conquer the Mobile Revolution
More informationMyCloud Dedicated Unified Communications (UC) Transforming Business Communications
MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within
More informationVIA CONNECT PRO Deployment Guide
VIA CONNECT PRO Deployment Guide www.true-collaboration.com Infinite Ways to Collaborate CONTENTS Introduction... 3 User Experience... 3 Pre-Deployment Planning... 3 Connectivity... 3 Network Addressing...
More informationHP ATA Networks certification
Certification guide HP ATA Networks certification Introduction In today s business environment, the lack of skills to execute IT technologies and cloud solutions is a roadblock for many companies trying
More informationCisco Data Center Network Manager Release 5.1 (LAN)
Cisco Data Center Network Manager Release 5.1 (LAN) Product Overview Modern data centers are becoming increasingly large and complex. New technology architectures such as cloud computing and virtualization
More informationPFSENSE Load Balance with Fail Over From Version Beta3
PFSENSE Load Balance with Fail Over From Version Beta3 Following are the Installation instructions of PFSense beginning at first Login to setup Load Balance and Fail over procedures for outbound Internet
More information