Retaining a PSA strengthens your business relationship with your vendor

Size: px
Start display at page:

Download "Retaining a PSA strengthens your business relationship with your vendor"

Transcription

1 Electrnic Futures Audi Vide Unlimited Ph Tll-Free Infrmatin Technlgy Supprt Partnerships Electrnic Futures cnsistently strives t build strategic, mutually-beneficial partnerships with businesses, gvernments, and ther rganizatins in Nrthern BC. The benefits f upgrading frm ver-the-cunter service t a either a Prfessinal Services Agreement, r Outsurcing Agreement, can't be verstated. In a nutshell, knwing yur business and systems inside and ut, allws us t mst efficiently meet yur needs at the lwest-pssible cst, and transitin yur rganizatin frm reactive supprt and spending, t enterprise-class practive supprt, and financial certainty fr yur Infrmatin Technlgy Spending. Shift yur fcus frm stressing abut prly-perfrming Infrastructure, and back ver t yur cre business tday. There is n ne-size-fits-all slutin; after a thrugh business analysis, we will tailr a slutin t meet yur specific needs, pririties, and financial ability. Yur success is ur success, and ur business mdel is based n delivering phenmenal value in ur services that keeps yu cming back, term after term. Let ur 20 years f B2B experience, cvering everything frm small strefrnts t multi-natinal crpratins, start wrking fr yu tday. Highlights - Prfessinal Services Agreements (PSA) Lw Mnthly Retainer fr Discunted Hurly Rates Start Saving mney nw An intrductry PSA is great fr rganizatins that have recurring supprt csts and wuld like t start reducing their spending, with minimum mnthly financial cmmitment. PSA's are negtiated n a case-by-case basis, taking int accunt the supprt vlume needs f yur rganizatin and the diversity f yur existing IT Fleet. Add the Specific Respnsibilities & Deliverables Yu Need Nw Custmize yur PSA Many rganizatins dn't have a thrugh understanding f what it takes t keep their IT investments running reliably, r hw t balance risk with spending n rutine maintenance / administratin, and their TCO suffers as a result. Many smaller businesses fail t frmally allcate respnsibility fr maintenance and system administratin, whether that is internal r externally, and unnecessary failures result as things "fall thrugh the cracks." Our business analysts are here t walk yu thrugh the strategic decisins yu need t make, and strike the right balance between practive services/spending, and risk. Fr very reasnable and predictable rates, Electrnic Futures can take care f the specific IT tasks that are mst imprtant t yu, when yu need them. Incrprating these int a PSA desn't necessarily need t include the cst cmmitment assciated with a full-blwn Service Level Agreement (SLA). 1

2 Electrnic Futures Audi Vide Unlimited Ph Tll-Free Hw a PSA with Electrnic Futures wrks fr yu The Value Prpsitin A PSA will benefit yur rganizatin far beynd the immediate savings frm vlume-discunting supprt hurs... By utilizing the same supprt prvider cnsistently, fr clear respnsibilities, yur supprt hurs will decrease ver time, because the prvider desn't need t examine yur installed systems and cnfiguratins t see what yu have, r what has been changed since last time. The technicians will be able t build and leverage a knwledgebase f yur fleet, yur business, and related practices. Yur prvider will gain a better-understanding f yur business needs, and make mre strategic bservatins and recmmendatins. Rt causes f recurring issues are fund and slved. Depending n the ptins yu include in yur PSA, yur prvider can take immediate actin t respnd t key needs quickly, even utside regular business hurs, withut the uncertainty and delays assciated with btaining apprval fr needed wrk. Yu still have transparency n what was dne, but with the added benefits f reduced administrative verhead, quick cntainment r utright preventin f issues, and mre time t cncentrate n yur cre business. Retaining a PSA strengthens yur business relatinship with yur vendr A PSA has a lwer cst than a full-utsurcing agreement, primarily because althugh the prvider may assume specific technical respnsibilities, the custmer typically retains respnsibility fr management decisins regarding the lifecycle f their fleet and assciated spending, and thus the retains the financial risks assciated with thse decisins. 2

3 Electrnic Futures Audi Vide Unlimited Ph Tll-Free Highlights - Full Outsurcing Agreements Larger and Regulated Organizatins require mre frmal gvernance, risk management, granular accunting and decisin making Frmal Outsurcing CAN BE a viable alternative, r cmpliment t, an internal IT Department fr meeting these needs We've all heard f, and sme f us have lived thrugh, hrrr stries relating t utsurcing. Such stries are even crpping up lcally in Nrthern BC. Successful utsurcing requires a thrugh understanding f nt nly yur business needs and the technlgy yu use, but a slid understanding f hw these change ver time, a deep cmmitment t the strategic partnership, and frmal, clsed-lp mechanisms t cmmunicate and feedback ging frward. These always take time and cmmitment t establish, by bth parties, and there is n "silver-bullet" slutin that can be pulled ff a shelf, except at great cst t yu. Be very wary f any prpsals that purprt t magically make yur systems run fr X dllars per system per mnth, withut ding the required backgrund wrk up-frnt. Outsurcing yur IT needs is an investment f trust, time, and mney, and this investment is nly as stable as the cmpany yu partner with, and their cmmitment t yu. Why wuld I chse Outsurcing ver managing my wn IT resurces within my Organizatin? When Des Outsurcing Makes Sense Generally, there may be a business case fr full utsurcing with a trusted supplier when: One r mre f these cases fits yur business situatin: Yu have high diversity amng yur IT Fleet (n cnsistency f hardware, sftware, r cnfiguratin), requiring technlgical knwledge that utstrips yur internal resurces. Yu may nt even really knw what yu have ut there. Yu dn't have a clear picture n what yur specific IT needs are, r hw t g abut meeting them efficiently (yet) Yu dn't have internal IT resurces, and dn't want t g that rute Yu dn't have internal IT resurces yet, but want t cnslidate and package yur IT infrastructure and needs t facilitate develping the ability t meet this in-huse yu already have internal IT resurces, but they dn't have the capability t meet yur needs within yur fiscal ability (yet) Yur IT spending is ad-hc and ut f cntrl and yu want t regain the reins, and leave the dr pen. 3

4 Electrnic Futures Audi Vide Unlimited Ph Tll-Free Yu are facing an immediate need fr additinal IT infrastructure, withut a clear business case t justify the investment Yu have a vendr with: in-depth knwledge f, and experience with, IT Management Best Practices, such as COBIT/ITIL A slid understanding f yur business needs and pririties - this can be gained with thrugh up-frnt wrk, if yu are a new custmer Standards-based, Enterprise technical architectures, leveraging slid recipes with efficient deplyments, centralized management, and rigrus mnitring prcesses. These recipes need t be custmized t the individual needs and pririties fr yur rganizatin the experience, legal fluency, and rigr t meet and prve regulatry cmpliance, If yu are in a regulated business such as finance, plicing, energy, gvernment, r health care, r carry ISO certificatins A critical mass f the right infrastructure, skill sets, tls, technlgies, and prcesses t d this mre efficiently, r better, than yu culd d yurself Knw Exactly What yu Have Eliminate the Fear - and csts - f the Unknwn Nw yur rganizatin has an pprtunity t partner with wrld-class, certified prfessinals, in a slid business that has been lcally-wned and perated fr twenty years. Outsurcing Agreements with Electrnic Futures require a detailed inventry, lifecycle and risk analysis, and netwrk tplgies fr yur fleet, as well as a frmal Business Analysis f yur visin, pririties, strategies and plicies. Depending n yur circumstances and SLA requirements, a full Failure Mde And Effects (FMEA) analysis f yur critical systems may be required. If yu dn't have them, dn't wrry, we will help take care f that. On a case-by-case basis, Electrnic Futures may agree t amrtize the up-frnt csts fr this wrk int a negtiated minimum cntract duratin within yur Outsurcing Agreement. This wn't be pssible if yu share these dcument(s) with third parties (fr example, prvide them t ther cmpanies bidding in a tender prcess fr utsurcing); In ther wrds, please dn't expect us t d weeks f wrk fr free, just s that yu can learn the hard way that Life is Better Outside the Bx, with Electrnic Futures. If this is yur intent, it is imprtant that this is stated up-frnt, the wrk is paid fr, and yu will wn the rights t this resulting Intellectual Prperty. Knw Exactly What yu Need Make the Strategic Decisins that are Right fr Yu Electrnic Futures will cnduct a Strengths-Weaknesses-Opprtunities-Threats (SWOT) analysis 4

5 Electrnic Futures Audi Vide Unlimited Ph Tll-Free f yur present infrastructure in the cntext f yur business situatin, and present yu with a detailed reprt, prpsing any applicable imprvement ptins fr yur cnsideratin ging frward. On a case-by-case basis, Electrnic Futures may agree t amrtize the up-frnt csts fr this wrk int a negtiated minimum cntract duratin within yur Outsurcing Agreement. This wn't be pssible if yu share these dcument(s) with third parties (fr example, prvide them t ther cmpanies bidding in a tender prcess fr utsurcing); In ther wrds, please dn't expect us t d weeks f wrk fr free, just s that yu can learn the hard way that Life is Better Outside the Bx, with Electrnic Futures. If this is yur intent, it is imprtant that this is stated up-frnt, the wrk is paid fr, and yu will wn the rights t this resulting Intellectual Prperty. This is especially imprtant s we can tailr the reprt and recmmendatins accrding t yur needs, ie. tailred as requirements fr a generic tendering prcess Only Pay fr What Yu Get Make Service Levels a Legal Cmmitment Electrnic Futures backs ur cmmitment t service with frmal Service Level Agreements, which invlve granular tracking and reprting n mutually-agreed Key Perfrmance Indicatrs (KPI's), and penalize us if we dn't deliver. Fr example, such metrics may invlve things like system availability (uptime), service respnse time (perfrmance), planned dwntime (such as fr maintenance/recnfiguratin), unplanned dwn time (frm crashes / prblems), and ther statistics n handling f reactive prblem, such as first-call reslutin rate, time t respnd, r ttal call reslutin time. Put in plain English, we live in the same cmmunity. If we dn't d what we say, we dn't bill yu fr it, and yu dn't pay fr it. Hw an Outsurcing Agreement with Electrnic Futures wrks fr yu The Value Prpsitin Any Outsurcing Agreement is a big cmmitment and we thank yu in advance fr placing such trust in us. All ur Outsurcing Agreements carry the fllwing benefits: Agreed and dcumented rles & respnsibilities, clearly allcated between yur rganizatin and Electrnic Futures Agreed and dcumented Service Level Agreements fr yur cntracted critical systems and services Peridic, frmal reprting n Key Perfrmance Indicatrs fr each Service Level Agreement Peridic, detailed billing fr 5

6 Electrnic Futures Audi Vide Unlimited Ph Tll-Free any peridic payments scheduled under yur agreement, any ther incremental csts applicable under yur agreement within the perid(examples may include change requests, r any administratin/maintenance tasks utside agreed vlume threshlds), MINUS any perfrmance penalties (credits) fr deviatin utside agreed KPI threshlds Centralized tracking f issues facing yur rganizatin, and efficiently addressing rt causes. Chances are we've dealt with these issues already smewhere else anyway. Bringing an in-depth understanding f, and experience with, Wrld-Class IT management practices t bear n yur cntracted services and infrastructure Depending n the specifics f yur agreement, Benefits may include... A clearly-defined and agreed shift in financial risk balance between yurself and Electrnic Futures, fr sme, r all, f yur IT Infrastructure Financial Transparency fr yur IT Fleet - Peridic reprting n budgeted vs. actual spending using ur detailed TCO mdel Peridic physical and/r virtual inventry checks and reprts, cvering the subscribed aspects that cncern yu the mst, fr yur selected systems: key netwrk and Operating System Cnfiguratin (Cmputername & Active Directry memberships, prtcl stack, IP & DNS, VLANS/Subnets) hardware health status (status f redundant systems such as disk arrays, any hardware prblems, installed Firmware revisins vs. applicable base system recipe) sftware health status (file system status, disk utilizatin, system cnfrmity with applicable base system recipe) security psture (installed vs. available patches & anti-malware prtectin, firewall cnfiguratin) security activity in the perid (any malware incidents, security audit failures such as failed lgins r file access attempts blcked by ACL, netwrk activity blcked by firewalls, netwrk scans) Overall Equipment Effectiveness (System availability, reliability, and utilizatin) System Lifecycle status fr Operating System and hardware (status f vendr supprt, and availability f key spares) 6

7 Electrnic Futures Audi Vide Unlimited Ph Tll-Free Cnfiguratin Changes made in perid (accunts added/remved/changed, sftware installed r remved) Fr key systems as identified in yur agreement, a detailed analysis f the reprting abve, cmplete with an executive summary and actin plan fr any deficiencies identified. If included r pre-authrized per yur agreement, remediatin will be dne as needed, and reprted t yu Lifecycle Certainty fr yur IT Fleet - we will fllw-thrugh n yur agreed LifeCycle evlutin plans, develping and deplying new recipes as required, thus leveling ut the peaks f yur IT expenditures as much as pssible, and allwing fr smth, planned system evlutins as and when required Access t a live dashbard fr status f yur systems and Key Perfrmance Indicatrs Access t a custmer prtal fr reprting prblems/change requests, r status f utstanding prblems/change requests Peridic, custm training fr yur end-users t address knwledge gaps and betterleverage the ptential business gains made pssible by yur infrastructure Retail discunts fr yur emplyees at ur stre, which can be incrprated in yur emplyee benefits prgram Autmatic Transfer f Intellectual Prperty (yu wn all dcumentatin prduced regarding yur installatin), such as system inventries, netwrk tplgies, installatin & cnfiguratin recipes, checklists, prcedures. This ptin is a great package t gain and preserve critical knwledge within yur rganizatin, and preserve ptins fr changing hw yu manage yur infrastructure later. Nte that Electrnic Futures is NOT ne f thse cmpanies that will hard this infrmatin t keep yu lcked-in with us, but cmpiling and packaging this dcumentatin after-the-fact is a large, time-cnsuming endeavr, at a higher cst. Accrdingly, we highly recmmend that rganizatins pursuing utsurcing always include it in their agreement up-frnt. Peridic mck-audits fr regulatry cmpliance - address yur issues internally, befre they becme majr issues mitigatin planning assistance and fllw-thrugh Knwledgeable Assistance during actual audits Fr mre infrmatin, please cntact mailt:utsurcing@elfut.ca 7

IN-HOUSE OR OUTSOURCED BILLING

IN-HOUSE OR OUTSOURCED BILLING IN-HOUSE OR OUTSOURCED BILLING Medical billing is ne f the mst cmplicated aspects f running a medical practice. With thusands f pssible cdes fr diagnses and prcedures, and multiple payers, the ability

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

2008 BA Insurance Systems Pty Ltd

2008 BA Insurance Systems Pty Ltd 2008 BA Insurance Systems Pty Ltd BAIS have been delivering insurance systems since 1993. Over the last 15 years, technlgy has mved at breakneck speed. BAIS has flurished in this here tday, gne tmrrw sftware

More information

QBT - Making business travel simple

QBT - Making business travel simple QBT - Making business travel simple In business travel, cmplexity csts. S, we ffer less f it. We adpt the latest technlgy and make it simple, transparent and highly persnal. S yu get mre f what yu need

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

We will record and prepare documents based off the information presented

We will record and prepare documents based off the information presented Dear Client: We appreciate the pprtunity f wrking with yu regarding yur Payrll needs. T ensure a cmplete understanding between us, we are setting frth the pertinent infrmatin abut the services that we

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

FundingEdge. Guide to Business Cash Advance & Bank Statement Loan Programs

FundingEdge. Guide to Business Cash Advance & Bank Statement Loan Programs Guide t Business Cash Advance & Bank Statement Lan Prgrams Cash Advances: $2,500 - $1,000,000 Business Bank Statement Lans: $5,000 - $500,000 Canada Cash Advances: $5,000 - $500,000 (must have 9 mnths

More information

Key Steps for Organizations in Responding to Privacy Breaches

Key Steps for Organizations in Responding to Privacy Breaches Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins

More information

Mobile Telecom Expense Management

Mobile Telecom Expense Management Mbile Telecm Expense Management Quick Start Mbile Telecm Expense Management Intrductin The BT Mbile Telecm Expense Management Quick Start Service is part BT Managed Mbility Expenses* BT s suite f telecm

More information

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments University f Texas at Dallas Plicy fr Accepting Credit Card and Electrnic Payments Cntents: Purpse Applicability Plicy Statement Respnsibilities f a Merchant Department Prcess t Becme a Merchant Department

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps:

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps: MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply

More information

Support Services. v1.19 / 2015-07-02

Support Services. v1.19 / 2015-07-02 Supprt Services v1.19 / 2015-07-02 Intrductin - Table f Cntents 1 Intrductin... 3 2 Definitins... 4 3 Supprt Prgram Feature Overview... 5 4 SLA fr the Supprt Services... 6 4.1 Standard Supprt... 6 4.2

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

Aim The aim of a communication plan states the overall goal of the communication effort.

Aim The aim of a communication plan states the overall goal of the communication effort. Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.

More information

UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION. Statement of Thomas F. O Brien. Vice President & Chief Information Officer

UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION. Statement of Thomas F. O Brien. Vice President & Chief Information Officer UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION Revised Critical Infrastructure Prtectin Reliability Standards Dcket N. RM15-14-000 Statement f Thmas F. O Brien Vice President & Chief Infrmatin

More information

Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013

Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013 Research Reprt Abstract: Advanced Malware Detectin and Prtectin Trends By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm, Senir Prject Manager September 2013 2013 by The Enterprise Strategy Grup,

More information

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm 2

More information

White Paper. Calculating ROI for GPS Tracking. Jack Duncan ERP Integration. 2912 NW 156th Street Edmond, OK 73013 405.749.1105

White Paper. Calculating ROI for GPS Tracking. Jack Duncan ERP Integration. 2912 NW 156th Street Edmond, OK 73013 405.749.1105 White Paper Calculating ROI fr GPS Tracking Jack Duncan ERP Integratin 2912 NW 156th Street Edmnd, OK 73013 405.749.1105 Hw can we plt the prjected ROI fr a GPS System? Successful implementatin f a GPS

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

HIPAA HITECH ACT Compliance, Review and Training Services

HIPAA HITECH ACT Compliance, Review and Training Services Cmpliance, Review and Training Services Risk Assessment and Risk Mitigatin: The first and mst imprtant step is t undertake a hlistic risk assessment that examines the risks and cntrls related t fur critical

More information

CCPRF. Request for Proposals. Monitoring Services. November 25, 2009

CCPRF. Request for Proposals. Monitoring Services. November 25, 2009 CCPRF Request fr Prpsals Mnitring Services Nvember 25, 2009 Table f Cntents SECTION I... 1 1.1 INTRODUCTION AND OPPORTUNITY... 1 1.2 OBJECTIVES OF RFP... 1 1.3 STATEMENT OF WORK... 1 SECTION II... 2 2.1

More information

Delaware Performance Appraisal System

Delaware Performance Appraisal System Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated

More information

Better Practice Guide Financial Considerations for Government use of Cloud Computing

Better Practice Guide Financial Considerations for Government use of Cloud Computing Better Practice Guide Financial Cnsideratins fr Gvernment use f Clud Cmputing Nvember 2011 Intrductin Many Australian Gvernment agencies are in the prcess f cnsidering the adptin f clud-based slutins.

More information

Research Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012

Research Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012 Research Reprt Abstract: Security Management and Operatins: Changes n the Hrizn By Jn Oltsik, Senir Principal Analyst With Kristine Ka and Jennifer Gahm July 2012 2012, The Enterprise Strategy Grup, Inc.

More information

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER Oracle Enterprise Manager is Oracle s integrated enterprise IT management prduct line, prviding the industry s first cmplete clud lifecycle management

More information

Process Automation With VMware

Process Automation With VMware Prcess Autmatin With VMware Intelligent Service Autmatin fr Real and Virtual Envirnments Intrductin This Whitepaper describes hw the UC4 platfrm integrates with the VMware vsphere Server and the VMware

More information

Financial Accountability Handbook

Financial Accountability Handbook Financial Accuntability Handbk >> Vlume 5 Reprting Systems Infrmatin Sheet 5.2 Preparatin f Financial Statements Intrductin The Financial Accuntability Act 2009 (the Act) and the Financial and Perfrmance

More information

Implementing SQL Manage Quick Guide

Implementing SQL Manage Quick Guide Implementing SQL Manage Quick Guide The purpse f this dcument is t guide yu thrugh the quick prcess f implementing SQL Manage n SQL Server databases. SQL Manage is a ttal management slutin fr Micrsft SQL

More information

Helpdesk Support Tickets & Knowledgebase

Helpdesk Support Tickets & Knowledgebase Helpdesk Supprt Tickets & Knwledgebase User Guide Versin 1.0 Website: http://www.mag-extensin.cm Supprt: http://www.mag-extensin.cm/supprt Please read this user guide carefully, it will help yu eliminate

More information

Zimbra Professional Services Portfolio, Purchasing Guide & Price List

Zimbra Professional Services Portfolio, Purchasing Guide & Price List In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the

More information

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Table f Cntents Tp Pricing and Licensing Questins... 2 Why shuld custmers be excited abut Micrsft SQL Server 2012?... 2 What are the mst significant changes t the pricing and licensing fr SQL Server?...

More information

expertise hp services valupack consulting description security review service for Linux

expertise hp services valupack consulting description security review service for Linux expertise hp services valupack cnsulting descriptin security review service fr Linux Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS

More information

How to Address Key Selection Criteria

How to Address Key Selection Criteria Hw t Address Key Selectin Criteria Yu've seen an jb pprtunity that yu're interested in, n a jbs bard r in the press and want t apply, but where d yu start? A key requirement fr jbs in Gvernment is t respnd

More information

Maintain a balanced budget primarily the General & Park Funds

Maintain a balanced budget primarily the General & Park Funds EXHIBIT B City f Chic Budget Cntingency Plan P The purpse f the Budget Cntingency Plan is t establish a guideline and general apprach t respnd t adverse financial and ecnmic cnditins that culd negatively

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

HIPAA 5010 Implementation FAQs for Health Care Professionals

HIPAA 5010 Implementation FAQs for Health Care Professionals HIPAA 5010 Implementatin FAQs fr Health Care Prfessinals Updated September 27, 2012 Key Messages In January 2009, the Department f Health and Human Services published the final rule cntaining the requirements

More information

Purchasing Policy Checklist for Procurement with Federal Grants Eileen Youens, JD

Purchasing Policy Checklist for Procurement with Federal Grants Eileen Youens, JD Purchasing Plicy Checklist fr Prcurement with Federal Grants Eileen Yuens, JD T cmply with the Unifrm Administrative Requirements, Cst Principles, and Audit Requirements fr Financial Awards (the Super

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

Managed Services. Request for Proposal. February 19, 2014. Version 1.1

Managed Services. Request for Proposal. February 19, 2014. Version 1.1 Managed Services Request fr Prpsal February 19, 2014 Versin 1.1 1 Cntents 1 Overview...3 Abut Cnnect fr Health Clrad (C4HCO)...3 Overview and backgrund infrmatin:...3 List f remte managed services bth

More information

Entrepreneur Purchasing Recommendations for CRM

Entrepreneur Purchasing Recommendations for CRM Entrepreneur Purchasing Recmmendatins fr CRM Salesbm.cm Mst business wners wuld tend t agree that they dn't necessarily think f themselves as entrepreneurs, they are just peple running a business, making

More information

Software and Hardware Change Management Policy for CDes Computer Labs

Software and Hardware Change Management Policy for CDes Computer Labs Sftware and Hardware Change Management Plicy fr CDes Cmputer Labs Overview The cmputer labs in the Cllege f Design are clsely integrated with the academic needs f faculty and students. Cmputer lab resurces

More information

Training Efficiency: Optimizing Learning Technology

Training Efficiency: Optimizing Learning Technology Ideas & Insights frm 2008 Training Efficiency Masters Series Survey Results Training Efficiency: Optimizing Learning Technlgy trainingefficiency.cm Survey Results: Training Efficiency: Optimizing Learning

More information

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 10/29/2010 1.0 Phil Staley Initial draft 11/3/2010 1.1 Phil Staley Ryan McKee Secnd

More information

CONTENTS UNDERSTANDING PPACA. Implications of PPACA Relative to Student Athletes. Institution Level Discussion/Decisions.

CONTENTS UNDERSTANDING PPACA. Implications of PPACA Relative to Student Athletes. Institution Level Discussion/Decisions. This dcument is intended t prvide NCAA member institutins with an infrmatinal guide regarding the ptential implicatins f the Patient Prtectin and Affrdable Care Act f 2010 (PPACA) when fully implemented

More information

1)What hardware is available for installing/configuring MOSS 2010?

1)What hardware is available for installing/configuring MOSS 2010? 1)What hardware is available fr installing/cnfiguring MOSS 2010? 2 Web Frnt End Servers HP Prliant DL 380 G7 2 quad cre Intel Xen Prcessr E5620, 2.4 Ghz, Memry 12 GB, 2 HP 146 GB drives RAID 5 2 Applicatin

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

Help Desk Level Competencies

Help Desk Level Competencies Help Desk Level Cmpetencies Level 1 Take user calls and manage truble tickets Ability t staff and manage the rganizatins helpdesk and effectively respnd t rutine custmer calls Ability t use prper grammar

More information

Corporate Profile, 2014

Corporate Profile, 2014 Cpyright 2014 IT-Serve.cm All rights reserved. IT-Serve.cm Crprate Prfile, 2014 Internatinal experience, Reginal reach, Lcal understanding Dubai Abu Dhabi Sharjah Oman Qatar Saudi Arabia IT-Serve.cm PO

More information

Data Protection Act Data security breach management

Data Protection Act Data security breach management Data Prtectin Act Data security breach management The seventh data prtectin principle requires that rganisatins prcessing persnal data take apprpriate measures against unauthrised r unlawful prcessing

More information

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021 Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

MISSION STATEMENT & CUSTOMER SERVICE CHARTER

MISSION STATEMENT & CUSTOMER SERVICE CHARTER MISSION STATEMENT & CUSTOMER SERVICE CHARTER FINANCE DIVISON April 2016 FINANCE DIVISION MISSION STATEMENT The divisin aims t prvide ethical and effective management f the Schl s financial resurces, t

More information

UC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments

UC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments Fr mre infrmatin abut UC4 prducts please visit www.uc4.cm. UC4 AUTOMATED VIRTUALIZATION Intelligent Service Autmatin fr Physical and Virtual Envirnments Intrductin This whitepaper describes hw the UC4

More information

Grant Application Writing Tips and Tricks

Grant Application Writing Tips and Tricks Grant Applicatin Writing Tips and Tricks Grants are prvided by gvernment (lcal, state and natinal), charitable trusts, and by cmmunity rganisatins (eg Ltteries, Rtary, etc). Each grant has a specific purpse,

More information

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15 AMWA Chapter Subgrups n LinkedIn Guidance fr Subgrup Managers and Chapter Leaders, updated 2-12-15 1. Chapters may nt have an independent grup n LinkedIn, Facebk, r ther scial netwrking site. AMWA prvides

More information

Considerations for Success in Workflow Automation. Automating Workflows with KwikTag by ImageTag

Considerations for Success in Workflow Automation. Automating Workflows with KwikTag by ImageTag Autmating Wrkflws with KwikTag by ImageTag Cnsideratins fr Success in Wrkflw Autmatin KwikTag balances cmprehensive, feature-rich Transactinal Cntent Management with affrdability, fast implementatin, ease

More information

State of Wisconsin. File Server Service Service Offering Definition

State of Wisconsin. File Server Service Service Offering Definition State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm

More information

In addition to assisting with the disaster planning process, it is hoped this document will also::

In addition to assisting with the disaster planning process, it is hoped this document will also:: First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business

More information

Professional Leaders/Specialists

Professional Leaders/Specialists Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and

More information

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles

More information

Unified Communications

Unified Communications Office f Infrmatin Technlgy Services Service Level Agreement Unified Cmmunicatins Nvember 7, 2013 v2.2 Service Descriptin Unified Cmmunicatins Service Descriptin ITS Unified Cmmunicatins ffers a number

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins

More information

POLICY 1390 Information Technology Continuity of Business Planning Issued: June 4, 2009 Revised: June 12, 2014

POLICY 1390 Information Technology Continuity of Business Planning Issued: June 4, 2009 Revised: June 12, 2014 State f Michigan POLICY 1390 Infrmatin Technlgy Cntinuity f Business Planning Issued: June 4, 2009 Revised: June 12, 2014 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY: Plicy fr Infrmatin Technlgy (IT)

More information

MANAGED VULNERABILITY SCANNING

MANAGED VULNERABILITY SCANNING Abut SensePst SensePst is an independent and bjective rganisatin specialising in infrmatin security cnsulting, training, security assessment services and IT Vulnerability Management. SensePst is abut security.

More information

Gravesham Borough Council

Gravesham Borough Council Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager

More information

Dec. 2012. Transportation Management System. An Alternative Traffic Solution for the Logistics Professionals

Dec. 2012. Transportation Management System. An Alternative Traffic Solution for the Logistics Professionals Dec. 2012 Transprtatin Management System An Alternative Traffic Slutin fr the Lgistics Prfessinals What is a TMS-Lite system? What are the features and capabilities f a TMS-Lite system? Why chse a TMS-Lite

More information

How Does Cloud Computing Work?

How Does Cloud Computing Work? Hw Des Clud Cmputing Wrk? Carl Mazzanti, CEO, emazzanti Technlgies IT Supprt and Clud Cmputing Services fr Small Business Hbken, NJ and NYC, 201-360- 4400 Owner [Pick the date] Hw des Clud Cmputing Wrk?

More information

WSI White Paper. Prepared by: Feras Alhlou Web Analytics Expert, WSI

WSI White Paper. Prepared by: Feras Alhlou Web Analytics Expert, WSI Optimize Yur Marketing Dllars During The Recessin WSI White Paper Prepared by: Feras Alhlu Web Analytics Expert, WSI Intrductin We have heard it many times, an ld management and marketing saying: Yu Can

More information

Fast Forward Your Talent Management Approach: A Guide to Succession and Talent Review

Fast Forward Your Talent Management Approach: A Guide to Succession and Talent Review Fast Frward Yur Talent Management Apprach: A Guide t Successin and Talent Review Sue Plaster, M.Ed. Sue Plaster Cnsulting plaster.sue @gmail.cm Agenda: Accelerating Talent Management 1. Setting the Stage:

More information

To transform information into knowledge- a firm must expend additional resources to discover, patterns, rules, and context where the knowledge works

To transform information into knowledge- a firm must expend additional resources to discover, patterns, rules, and context where the knowledge works Chapter 15- Managing Knwledge Knwledge Management Landscape Knwledge management systems- supprt the creatin, capture, strage, and disseminatin f firm expertise and knwledge, have becme ne f the fastest-grwing

More information

WHAT SHOULD I LOOK FOR WHEN I BUY HEALTH INSURANCE?

WHAT SHOULD I LOOK FOR WHEN I BUY HEALTH INSURANCE? WHAT SHOULD I LOOK FOR WHEN I BUY HEALTH INSURANCE? The Maine Bureau f Insurance 34 State Huse Statin Augusta, Maine 04333 207-624-8475 r 1-800-300-5000 (in Maine) http://www.maine.gv/pfr/insurance Paul

More information

Magenta HR in partnership with breath ehr

Magenta HR in partnership with breath ehr BREATHEHR ONLINE HR SYSTEM AND PORTAL Magenta HR in partnership with breath ehr Magenta HR Cnsulting Ltd. 24 Canning Street, Edinburgh EH3 8EG Tel. 0131 2272769 www.magentahr.cm inf@magentahr.cm 6 December

More information

INFRASTRUCTURE TECHNICAL LEAD

INFRASTRUCTURE TECHNICAL LEAD 1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure

More information

Draft for consultation

Draft for consultation Draft fr cnsultatin Draft Cde f Practice n discipline and grievance May 2008 Further infrmatin is available frm www.acas.rg.uk CONSULTATION ON REVISED ACAS CODE OF PRACTICE ON DISCIPLINE AND GRIEVANCE

More information

Making the right choice between VoIP Service and Traditional Telephone Service

Making the right choice between VoIP Service and Traditional Telephone Service Making the right chice between VIP Service and Traditinal Telephne Service Befre making the switch t VIP, businesses are ften cncerned abut a cmparisn between traditinal and VIP service. Cncerns ver relative

More information

Getting Started Guide

Getting Started Guide AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins

More information

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA 1 HEALTH INFORMATION EXCHANGE GRANTS CRITERIA INTRODUCTION On August, 20 th, the federal Office f the Natinal Crdinatr fr Health Infrmatin Technlgy (ONC) released an pprtunity fr states t apply fr between

More information

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System ISO Management Systems Guidance n understanding the benefits f an ISO Management System Welcme & Intrductins 4031 University Drive, 206, Fairfax, VA 22030 3 Grant Square, 243, Hinsdale, IL 60521 www.radiancmpliance.cm

More information

Request for Proposal Technology Services

Request for Proposal Technology Services Avca Schl District 37 Wilmette, IL Request fr Prpsal Technlgy Services Netwrk and Systems Infrastructure Management Services December 5, 2013 Avca Schl District 37 is seeking an IT cnsulting firm t manage

More information

Phi Kappa Sigma International Fraternity Insurance Billing Methodology

Phi Kappa Sigma International Fraternity Insurance Billing Methodology Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t

More information

Symantec User Authentication Service Level Agreement

Symantec User Authentication Service Level Agreement Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed

More information

ITIL Release Control & Validation (RCV) Certification Program - 5 Days

ITIL Release Control & Validation (RCV) Certification Program - 5 Days ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

What payments will I need to make during the construction phase? Will the lender advance construction funds prior to the work being completed?

What payments will I need to make during the construction phase? Will the lender advance construction funds prior to the work being completed? Q&A What is a cnstructin lan? A cnstructin lan prvides the financing fr the cnstructin f yur new hme. Cnstructin lans may be structured as a single r tw-settlement transactin. Cnstructin lans culd include

More information

This service, known as Hosted IP Telephony, removes the need for costly ISDN30 installations and lengthy contracts for monthly line rental.

This service, known as Hosted IP Telephony, removes the need for costly ISDN30 installations and lengthy contracts for monthly line rental. Save Mney & Imprve Yur Telecm Setup The imprvement f the UK s bradband infrastructure has enabled businesses f all sizes t use their telephny setup fr much mre than making telephne calls. Whether yur business

More information

The Importance of Market Research

The Importance of Market Research The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which

More information

An employer s Guide to engaging an occupational health physician

An employer s Guide to engaging an occupational health physician An emplyer s Guide t engaging an ccupatinal health physician When and why d emplyers need the services f ccupatinal physicians? Being in business invlves risk. Business pprtunities are inherently uncertain

More information

Refinancing Section 95 & 61 co-ops CHF Canada s Refinancing Program

Refinancing Section 95 & 61 co-ops CHF Canada s Refinancing Program Refinancing Sectin 95 & 61 c-ps CHF Canada s Refinancing Prgram Lndn Educatin Event 2015 0 CHF Canada s Refinancing Prgram Intrductins Sectin 95 & Sectin 61 Purpse f the Refinancing Prgram Hw the new mrtgage

More information

Human Resources Committee Meeting Douglas County, Nebraska

Human Resources Committee Meeting Douglas County, Nebraska Human Resurces Cmmittee Meeting Duglas Cunty, Nebraska Mnday, May 18, 2015 The meeting cnvened at 2:01 p.m. in Rm 903 f the Omaha-Duglas Civic Center, 1819 Farnam Street, Omaha, NE 68183. A cpy f the Open

More information

Personal Data Security Breach Management Policy

Personal Data Security Breach Management Policy Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner

More information