The mobile data challenge. A report from the Economist Intelligence Unit Sponsored by InnoPath
|
|
- Julius Goodwin
- 8 years ago
- Views:
Transcription
1 A report from the Economist Intelligence Unit Sponsored by InnoPath
2 Contents Preface Introduction 3 A focus on content and applications 5 Efficiency is paramount 7 Keeping the customer satisfied 9 Conclusion 10 Appendix: Survey results 11 1 Economist Intelligence Unit Limited 010
3 Preface The mobile data challenge is an Economist Intelligence Unit research paper, sponsored by InnoPath. The Economist Intelligence Unit s editorial team executed the survey and wrote the report. The findings and views expressed in the report do not necessarily reflect the views of the sponsor. Iain Morris was the author of the report and Katherine Dorr Abreu was the editor. Mike Kenny was responsible for layout and design. Our thanks go to all survey respondents for their time and insight. February 010 Economist Intelligence Unit Limited 010
4 Introduction Sceptics have long doubted whether mobile data services can deliver big, new profits for service providers. There is no question that revenue from global mobile telecommunications is expanding, thanks to the adoption of mobile data services worldwide. Yet many providers are still unsure whether data services will help them to increase profits significantly. In the absence of fresh thinking, service providers are focusing on cutting costs. But this is unlikely to be sufficient to maintain profits, let alone increase profit margins. In a survey of mobile-phone operators conducted by the Economist Intelligence Unit and sponsored by InnoPath, only a minority (44%) of respondents say that growth in revenue from mobile data services will make up for a decline in their company s revenue from voice services over the next five years. Twenty-four percent expect data services merely to offset a decline in their mainstream voice business, while another 5% say overall revenue will decline despite the rapid growth of data services. Increasing revenue from these services is hard enough. Actually boosting profits from data services will entail major changes by mobile-phone operators in areas such as content and application development, pricing strategy and network development. It is also likely to require further improvements in efficiency, identification of new revenue sources and an even sharper focus on the customer. Data* spurs mobile revenue growth worldwide Global mobile telecoms services revenues (US$bn) Data Voice Data as % of total Data as % of total e 010 e 011 e 01 e 013 e 014 e * Data revenue includes messaging. e Estimate. Data source: Pyramid Research. 3 Economist Intelligence Unit Limited 010
5 Who took the survey? A total of 197 executives in the mobile communications industry took part in the survey. They are based worldwide: 30% in the Asia-Pacific region, 8% in North America, 6% in Western Europe, and the remaining 16% in Latin America, the Middle East and Africa, and Eastern Europe. They represent a wide range of company size: 30% are in companies with annual revenue of US$500m or less, 14% with revenue of US$500m to US$1bn, 18% from US$1bn to US$5bn, and 38% with revenue of US$5bn or more. Their companies offer a wide variety of product lines, both consumer and business, wireless and wireline. The panel is very senior: 43% hold C-suite or equivalent positions, another 4% are senior vice-presidents, directors or heads of business units, and the remaining 33% are other managers. Respondents carry out a range of functional roles, including marketing and sales (41%), strategy and development (37%), and general management (7%). All companies offer wireless services, but provide other services as well Which of the following product lines does your organisation offer? Wireless data Wireless voice Business internet (T1, T, etc) Voice over IP (VoIP) Landline telephony Residential internet (eg, dial-up, ISDN, cable modem) In-home entertainment (TV, movies, etc) Source: Economist Intelligence Unit survey, December Economist Intelligence Unit Limited 010
6 A focus on content and applications Perhaps the biggest transformation facing mobile operators relates to the development of content and software applications for phone users. Some 47% of survey respondents say this is an area on which they will focus their efforts in the next five years. Meeting the threat of commoditisation with revenue-generating content and apps Over the next five years, in which areas do you think your company will focus its efforts? Select up to three. My organisation will focus on: Improving operational efficiency Developing revenue-generating content and applications to avoid over-reliance on traffic revenue Reducing churn by addressing customer satisfaction Investing in next-generation networks such as WiMAX and LTE Partnering with developers to expand our application/content offerings Source: Economist Intelligence Unit survey, December 009. But it will be tough to make money from content and applications. Inconsistencies in the survey findings suggest that operators strategies in this area are in their infancy. Most mobile-phone operators are investing heavily in next-generation networks rather than developing and selling mobile-phone applications. Fully 60% of respondents say their companies are building next-generation networks third- or fourth-generation (3G or 4G) systems mostly to meet customer demand for new services. Mobile TV and gaming require 4G networks for optimal operation, yet these services rank low in the survey as potential revenue drivers over the next five years. Simple web browsing, and messaging, and social media (such as Twitter) are the services most likely to spur revenue growth in this period, according to the survey. But these services are already in widespread use, and typically available for free (apart from the connection fee). Furthermore, they can be delivered to customers quite satisfactorily using 3G networks, which have already been deployed by most operators in developed countries. How, then, will next-generation networks benefit operators? Respondents seem to think that the 5 Economist Intelligence Unit Limited 010
7 development of enhanced browsing, messaging and social media services will enable them to sell advertisements and thus generate profits. More than 60% of respondents say that advertising will become an important source of revenue in the next five years. Operators must also decide how to deal with the challenge of firms such as Google and Apple in the development of content and applications. Forty percent of survey respondents say competition from such non-traditional rivals is a significant problem facing operators. In the past, operators tried countering this threat by preventing customers from visiting certain third-party sites creating a walled garden. But with few compelling services of their own, operators alienated their customers. Some 7% of respondents agree that operators adopting an open-network policy will be more successful than those that do not. Only 3% say that legislation supporting the principle of net neutrality (which could outlaw the walled garden) would hamper their ability to invest in advanced networks. The risk is that an open-network policy leaves operators with an even weaker presence in the content and applications market than they currently claim. For all their eagerness to offer more content and applications, few respondents show an interest in setting up online applications stores (so-called app stores). Despite the recent high-profile opening of stores by two operators, Vodafone and France Telecom, some two-thirds of respondents with a strategy in this area prefer to partner with app store developers such as Apple rather than go it alone. Twentythree percent of all respondents say they have no app store strategy. The apparent lack of enthusiasm could leave operators sidelined in the content and applications market and missing out on a revenue opportunity. Operators with an app store plan prefer to partner Choose the statement that most closely reflects your company s plans with regard to app stores. (% of respondents who said their companies have plans regarding app stores) My organisation prefers to partner with third-party app store developers My organisation prefers to develop its own app store Source: Economist Intelligence Unit survey, December Economist Intelligence Unit Limited 010
8 Efficiency is paramount Operators responding to the survey are more confident when it comes to improvements in efficiency. Faced with difficulties in generating increased revenue and with the need for some costly investments, 49% of respondents say they plan to focus on boosting operational efficiency over the next five years. Building next-generation networks is the best way for operators to do so, according to 34% of respondents. Next-generation networks considered the key to operational efficiency As mobile data services grow, which do you consider the best means of improving operating efficiency? Invest in next-generation networks Share networks with rivals Automate customer-facing activities Outsource network management to manufacturers 9 Restructure back-office operations (IT, accounting, etc) 9 Outsource IT to services companies Source: Economist Intelligence Unit survey, December 009. Next-generation networks might help operators to expand their margins by providing new capacity for high-bandwidth services. Operators are offering flat-rate tariffs, which allow customers unlimited usage of data services. This has prompted a surge in mobile data traffic, exerting a heavy burden on existing 3G networks. More efficient 4G infrastructure can ease the strain. Some 37% of survey respondents believe that flat-rate pricing is the most likely way to ensure profitability, probably because consumers have tended to be wary about signing contracts based on perusage pricing. US-based AT&T has experienced heavy demand on its network from Apple s iphone, but the carrier has so far resisted the introduction of per-usage pricing because it fears that such a move would deter customers. 7 Economist Intelligence Unit Limited 010
9 In recent interviews, however, senior AT&T executives have expressed doubts that flat-rate tariffs are sustainable. In our survey, some 59% of respondents think per-usage pricing is more likely to ensure the profitability of mobile data services. Firms can charge per megabyte consumed, impose a megabyte ceiling on usage or introduce tiered pricing, whereby customers are given a specific allocation of megabytes per month for a flat fee (paying more for a bigger allocation). Usage-based pricing can help ensure profitability In your opinion, which pricing model is most likely to ensure profitability in mobile internet? Usage based (59) Tiered data pricing (33) Capped flat rates (18) Per-usage pricing (8) Unlimited flat rate (37) (4) Source: Economist Intelligence Unit survey, December 009. For all the interest in building next-generation networks, the high cost of new infrastructure is a serious concern. Investments in 3G were largely responsible for the 8.5% increase in annual spending by China s operators in 009, for example. Iliad, France s newly licensed 3G operator, reckons that it will have to spend 1bn on network construction over the next 18 months roughly equivalent to its revenue in the first half of 009. Forty-five percent of respondents say cost is one of the most pressing problems that operators face over the next five years. This will put further pressure on operators to find ways to cut costs. Ending the subsidies on expensive handsets, for example, would help to restore margins, but this seems unlikely. Fifty-nine percent of respondents say that the policy has helped them to attract and retain customers who generate higher service revenue. 8 Economist Intelligence Unit Limited 010
10 Keeping the customer satisfied One way of lowering costs would be to focus on retaining customers. Some 66% of respondents say they already do this, while 43% say reducing churn the customer turnover rate is one of their focus areas for the next five years. Automating customer-related activities can also help to reduce costs, according to 15% of respondents. Companies are focusing on customer retention to safeguard profitability Do you agree or disagree with the following statement? My company is focusing on customer retention as a primary means of safeguarding the bottom line. Agree Disagree 1 66 Source: Economist Intelligence Unit survey, December 009. Despite the emphasis on customer retention, however, respondents say that reducing the rate of turnover comes low on the list of priorities. This probably reflects their self-confidence: 71% say they outperform their peers with regard to customer perception of products and services, and 60% say they do better than their competitors in terms of customer service. Only 0% say they underperform their peers with regard to churn. 9 Operators are confident of their competitive positioning Compared with your competitors, how well does your organisation perform with respect to the following criteria? Outperform About the same Underperform Customer perception of products and services Prices Innovative products and services Service reliability Network reach Quality of network Customer service Churn (customer turnover rate) Source: Economist Intelligence Unit survey, December Economist Intelligence Unit Limited 010
11 Conclusion Despite the doubts about the profit potential of data services, operators are transforming themselves into data-service providers to compensate for a continual decline in their voice revenue. They are investing in next-generation networks both to meet customer demand for new applications and content and to improve their efficiency in delivering these services. Yet the survey suggests that operators can further improve their performance. If operators want to be more than just dumb pipes, they need to come up with a clear strategy for the development of new revenue-generating content and mobile applications. Given the growing importance of app stores, it is surprising that 3% of respondents have no strategy in this area. Moreover, the data services in which respondents expressed most interest are already in widespread use, and typically generate nothing in revenue apart from connection fees. Improving operational efficiency, cited by 49% of survey respondents as a central focus over the next five years, cannot come about solely as a result of investments in next-generation networks. Given the cost and time needed to build them, operators will have to develop other ways to enhance efficiency, such as sharing of networks or automation of processes. Keeping customers is less costly than attracting new ones, and so reducing the churn rate by improving customer satisfaction must be a part of any efficiency-enhancing strategy. 10 Economist Intelligence Unit Limited 010
12 Appendix Survey results Mobile data Appendix: Survey results Percentages may not add to 100% due to rounding or the ability of respondents to choose multiple responses. Which of the following product lines does your organisation offer? Select all that apply. In your opinion, what will be the impact of mobile data on your organisation s revenues in the next five years? Wireless data Wireless voice Business internet (T1, T, etc) 63 Voice over IP (VoIP) 57 Landline telephony 5 Residential internet (eg, dial-up, ISDN, cable modem) 48 In-home entertainment (TV, movies, etc) Mobile data revenue will drive new topline growth Mobile data revenue will compensate for stagnating voice markets and keep revenues stable 4 While growth of mobile data revenue will be impressive, it will not be sufficient to prevent a decline in revenue as voice markets stagnate 5 Don t know/not applicable 8 44 Compared with your competitors, how well does your organisation perform with respect to the following criteria? For each criteria, rate on a scale of 1 to 5, where 1=Significantly outperform and 5=Significantly underperform. 1 Significantly outperform Significantly underperform Don t know Margins Customer perception of products and services Prices Innovative products and services Service reliability Network reach Quality of network Customer service Churn (eg, customer turnover rate) Economist Intelligence Unit 010
13 Appendix Survey results Mobile data Do you agree or disagree with the following statements? For each statement, rate on a scale of 1 to 5, where 1=Strongly agree and 5=Strongly disagree. 1 Strongly agree Strongly disagree Don t know Advertising will be an important source of revenue for mobile service providers in the next five years App stores, such as Vodafone 360 or Apple's iphone app store, will be an important source of revenue for mobile service providers in the next five years Smartphones that use an open-source operating system, such as Google Android or LiMo, will become more popular than devices using proprietary software, such as the Apple iphone or RIM Blackberry The practice of subsidising expensive devices erodes profitability in the short term but will ultimately pay off by helping retain customers who generate higher service revenues My company is focusing on customer retention as a primary means of safeguarding the bottom line Third-party VoIP providers will be less of a competitive threat to operators once next-generation networks are deployed Operators that adopt an open network approach that allows users to access all Web content and services are most likely to be successful in the future Legislation supporting the principle of net neutrality will hamper my organisation's ability to invest in its network In the next five years, what do you think will be the most pressing problems faced by mobile operators in the country in which you reside? Select up to three. Which services will be the most important drivers of revenues in mobile telecoms services in the next five years? Select up to three. The cost of deploying state-of-the art networks 45 Competition from non-traditional service providers such as Skype and Google 40 The commoditisation of telecoms services 37 Competition from traditional service providers 8 Slowing demand growth as a result of market saturation 8 The need to provide seamless service across several technology platforms 6 The impact of government policy and regulation 6 Uncertainty about which technologies will prevail (such as WiMAX, LTE [Long term Evolution] or others) Customer churn 19 A shortage of qualified workers 1 Don t know/not applicable 1 Web browsing and messaging Social media Business applications Location-based and mapping services 8 Mobile TV 6 Legacy or traditional voice services 18 Music 15 VoIP 13 Gaming 1 4 Don t know/not applicable Economist Intelligence Unit 010
14 Appendix Survey results Mobile data Over the next five years, in which areas do you think your company will focus its efforts? My organisation will focus on: Select up to three. Improving operational efficiency 49 Developing revenue-generating content and applications to avoid over-reliance on traffic revenues 47 Reducing churn by addressing customer satisfaction 43 Investing in next-generation networks such as WiMAX and LTE 39 Partnering with developers to expand our application/content offerings 35 Moving into new geographic markets 3 Boosting traffic revenues Offering advertising to generate revenue 1 Securing the best possible handset lineup 9 Don t know/not applicable As mobile data services grow, which do you consider the best means of improving operating efficiency? Invest in next-generation networks Share networks with rivals 19 Automate customer-facing activities 15 Outsource network management to manufacturers 9 Restructure back-office operations (IT, accounting, etc) 9 Outsource IT to services companies 7 Don't know/not applicable 5 34 In your opinion, which pricing model is most likely to ensure profitability in mobile internet? Unlimited flat rate Tiered data pricing (tariffs are stepped up according to data usage during a month) 3 Capped flat rates (customers are limited to a set volume of data each month) 18 Per-usage pricing 8 4 Don t know/not applicable Choose the statement that most closely reflects your company s plans with regard to app stores. My organisation prefers to partner with third-party app store developers, like Apple and Google, than develop its own app store. 45 My organisation prefers to develop its own app store, like Vodafone 360, than partner with third-party app store developers, like Apple and Google. 0 My organisation has no plans regarding app stores. 3 Don t know/not applicable 11 In your opinion, what are the two main reasons for investing in next-generation networks? Select up to two. Drive topline growth by serving customer demand for new services Improve profitability Ease capacity constraints Build market share 4 Reduce customer churn 16 3 Don t know/not applicable Economist Intelligence Unit 010
15 Appendix Survey results Mobile data In which country are you personally located? Which of the following best describes your job title? United States of America India 13 United Kingdom 6 Malaysia 4 Brazil, Finland, Singapore, Spain, Australia, Nigeria, Pakistan, Sweden 3 Canada, Germany, Bangladesh, Denmark, Ireland Czech Republic, Italy, Luxembourg, Mauritius, Mexico, Portugal, South Africa, Switzerland, Argentina, Austria, Bolivia, Cyprus, Egypt, Estonia, Ghana, Greece, Hong Kong, Indonesia, Malta, Netherlands, New Zealand, Oman, Philippines, Qatar, Romania, Slovakia, Sri Lanka, Thailand, Ukraine, United Arab Emirates, Uzbekistan, Venezuela 1 6 Board member 5 CEO/President/Managing director CFO/Treasurer/Comptroller CIO/Technology director 7 C-level executive SVP/VP/Director Head of business unit Head of department Manager In which region are you personally based? Asia-Pacific North America Western Europe Latin America 7 Middle East and Africa 6 Eastern Europe 3 What are your organisation s global annual revenues in US dollars? 6 8 $500m or less $500m to $1bn $1bn to $5bn $5bn to $10bn $10bn or more What are your main functional roles? Please choose no more than three functions. Marketing and sales Strategy and business development General management Operations and production 17 Customer service 14 IT 13 Finance 1 R&D 1 Information and research 7 Human resources 4 Supply-chain management Procurement Legal 1 Risk Economist Intelligence Unit 010
16 Whilst every effort has been taken to verify the accuracy of this information, neither The Economist Intelligence Unit Ltd. nor the sponsors of this report can accept any responsibility or liability for reliance by any person on this white paper or any of the information, opinions or conclusions set out in the white paper. Cover image: Shutterstock
17 LONDON 6 Red Lion Square London WC1R 4HQ United Kingdom Tel: (44.0) Fax: (44.0) london@eiu.com NEW YORK 111 West 57th Street New York NY United States Tel: (1.1) Fax: (1.1) / newyork@eiu.com HONG KONG 6001, Central Plaza 18 Harbour Road Wanchai Hong Kong Tel: (85) Fax: (85) hongkong@eiu.com
Management magnified Sustainability and corporate growth. A report from the Economist Intelligence Unit Sponsored by SAS
A report from the Economist Intelligence Unit Sponsored by SAS Preface Management magnified: is the third in a series of three reports written by the Economist Intelligence Unit and sponsored by SAS. The
More informationGlobal education 20/20: What role for the private sector? An Economist Intelligence Unit report Sponsored by Cisco
Global education 0/0: An Economist Intelligence Unit report Sponsored by Cisco Economist Intelligence Unit Limited 009 Global education 0/0: Preface Global education 0/0: is an Economist Intelligence Unit
More informationManaging the challenge of product proliferation. A survey by the Economist Intelligence Unit sponsored by the George Group
Managing the challenge of product proliferation A survey by the Economist Intelligence Unit sponsored by the George Group Preface Managing the challenge of product proliferation is a survey and executive
More informationThe big pay turnaround: Eurozone recovering, emerging markets falter in 2015
The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in
More informationAppendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
More informationForeign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund
Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000
More informationWorld Consumer Income and Expenditure Patterns
World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income
More informationGlobal AML Resource Map Over 2000 AML professionals
www.pwc.co.uk Global AML Resource Map Over 2000 AML professionals January 2016 Global AML Resources: Europe France Italy Jersey / Guernsey 8 Ireland 1 Portugal 7 Luxembourg 5 United Kingdom 1 50 11 Spain
More information41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
More informationCisco Global Cloud Index Supplement: Cloud Readiness Regional Details
White Paper Cisco Global Cloud Index Supplement: Cloud Readiness Regional Details What You Will Learn The Cisco Global Cloud Index is an ongoing effort to forecast the growth of global data center and
More informationA Nielsen Report Global Trust in Advertising and Brand Messages. April 2012
A Nielsen Report Global Trust in Advertising and Brand Messages April 2012 CONSUMER TRUST IN EARNED ADVERTISING GROWS IN IMPORTANCE Earned media sources remain most credible Trust in traditional paid advertising
More informationExcerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services
Excerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services This report is part of Pyramid Research s series of Africa & Middle East Country Intelligence
More informationEMEA BENEFITS BENCHMARKING OFFERING
EMEA BENEFITS BENCHMARKING OFFERING COVERED COUNTRIES SWEDEN FINLAND NORWAY ESTONIA R U S S I A DENMARK LITHUANIA LATVIA IRELAND PORTUGAL U. K. NETHERLANDS POLAND BELARUS GERMANY BELGIUM CZECH REP. UKRAINE
More informationTriple-play subscriptions to rocket to 400 mil.
Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according
More informationLong-term macroeconomic forecasts Key trends to 2050
A special report from The Economist Intelligence Unit www.eiu.com Contents Overview 2 Top ten economies in 5 at market exchange rates 3 The rise of Asia continues 4 Global dominance of the top three economies
More informationConsolidated International Banking Statistics in Japan
Total (Transfer Consolidated cross-border claims in all currencies and local claims in non-local currencies Up to and including one year Maturities Over one year up to two years Over two years Public Sector
More informationKnow the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country.
Aon Hewitt Country Profiles Your eguide to employment requirements and practices Profiles for nearly 90 countries worldwide Risk. Reinsurance. Human Resources. Know the Facts Whether you are a newcomer
More informationGlobal Effective Tax Rates
www.pwc.com/us/nes Global s Global s April 14, 2011 This document has been prepared pursuant to an engagement between PwC and its Client. As to all other parties, it is for general information purposes
More informationGlobal Dialing Comment. Telephone Type. AT&T Direct Number. Access Type. Dial-In Number. Country. Albania Toll-Free 00-800-0010 888-426-6840
Below is a list of Global Access Numbers, in order by country. If a Country has an AT&T Direct Number, the audio conference requires two-stage dialing. First, dial the AT&T Direct Number. Second, dial
More informationRaveh Ravid & Co. CPA. November 2015
Raveh Ravid & Co. CPA November 2015 About Us Established in 1986 by Abir Raveh, CPA & Itzhak Ravid, CPA 6 Partners, 80 employees Located in Tel Aviv, Israel wide range of professional services highly experienced
More informationGlobal Media Report. Global Industry Overview
Global Media Report 203 Global Industry Overview McKinsey & Company Global Media Report 203 McKinsey & Company s Global Media and Entertainment Practice Never before has an integrated view across the media
More informationA new ranking of the world s most innovative countries: Notes on methodology. An Economist Intelligence Unit report Sponsored by Cisco
A new ranking of the world s An Economist Intelligence Unit report Sponsored by Cisco Economist Intelligence Unit Limited 2009 A new ranking of the world s Preface In April 2009, the Economist Intelligence
More informationInternational Higher Education in Facts and Figures. Autumn 2013
International Higher Education in Facts and Figures Autumn 2013 UK Higher Education International Unit International higher education in facts and figures covers the majority of the UK higher education
More informationBeyond loyalty Meeting the challenge of customer engagement. A report from the Economist Intelligence Unit sponsored by Adobe Systems.
Beyond loyalty Meeting the challenge of customer engagement A report from the Economist Intelligence Unit sponsored by Adobe Systems Part I Beyond loyalty Part I Preface Beyond loyalty: Meeting the challenge
More informationHybrid Wide-Area Network Application-centric, agile and end-to-end
Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically
More informationHow To Manage An Ip Telephony Service For A Business
Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,
More informationCMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update
CMMI for SCAMPI SM Class A 2011 End-Year Update Software Engineering Institute Carnegie Mellon University Pittsburgh, PA 15213 1 Outline Introduction Current Status Community Trends Organizational Trends
More informationBrochure More information from http://www.researchandmarkets.com/reports/1339929/
Brochure More information from http://www.researchandmarkets.com/reports/1339929/ The 2011 World Forecasts of Machine Tools That Remove Material by Laser or Light, Photon, Ultrasonic, Electro-Discharge,
More informationBT Premium Event Call and Web Rate Card
BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:
More informationChapter 4A: World Opinion on Terrorism
1 Pew Global Attitudes Project, Spring 2007 Now I m going to read you a list of things that may be problems in our country. As I read each one, please tell me if you think it is a very big problem, a moderately
More informationINTERNATIONAL OVERVIEW John Wilkinson SVP Sales & Products
INTERNATIONAL OVERVIEW John Wilkinson SVP Sales & Products DE- C I X N G N L A U N C H E V E N T 2 Introduction XConnect provides secure, managed ENUM Registries and SIP based peering services to enable
More informationFrontiers of disruption: The next decade of technology in business
: The next decade of technology in business Sponsored by Introduction Is technology-led innovation slowing down? Some observers consider this to be the case, believing that technology advancements are
More informationTRANSFERS FROM AN OVERSEAS PENSION SCHEME
PENSIONS PROFILE DECEMBER 2011 TRANSFERS FROM AN OVERSEAS PENSION SCHEME = Summary A simplified guide to the process: 1. Individual requests transfer from their overseas pension scheme to their UK registered
More informationA report from the Economist Intelligence Unit. Views from the C-suite Who s big on BIG DATA? Sponsored by
A report from the Economist Intelligence Unit Views from the C-suite Who s big on BIG DATA? Sponsored by Executive summary The way that big data pervades most organisations today creates a dynamic environment
More informationCarnegie Mellon University Office of International Education Admissions Statistics for Summer and Fall 2010
Carnegie Mellon University Admissions Statistics for and Fall 2010 New International Students and Fall 2010 Undergraduate 208 16.1% Master's 799 61.7% Doctorate 177 13.7% Exchange 80 6.2% 31 2.4% Total
More informationRegion Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155
Mondelēz International HelpLine Numbers March 22, 2013 There are many ways to report a concern or suspected misconduct, including discussing it with your supervisor, your supervisor s supervisor, another
More informationGLOBAL TRUST IN ADVERTISING AND BRAND MESSAGES
GLOBAL TRUST IN ADVERTISING AND BRAND MESSAGES SEPTEMBER 2013 Copyright 2013 The Nielsen Company 1 BELIEVABILITY IS KEY IN ADVERTISING EFFECTIVENESS RECOMMENDATIONS FROM FRIENDS AND FAMILY REMAIN MOST
More informationAbout us. As our customer you will be able to take advantage of the following benefits: One Provider. Flexible Billing. Our Portal.
About us At RoamingExpert we specialise in mobile roaming tariffs which are tailored to the specific needs of the yachting industry. Our unique offering generates significant savings when compared to standard
More informationGlobal Dynamism Index (GDI) 2013 summary report. Model developed by the Economist Intelligence Unit (EIU)
Global Dynamism Index (GDI) 2013 summary report Model developed by the Economist Intelligence Unit (EIU) What is the Global Dynamism Index (GDI)? the GDI assesses the dynamism of 60 of the world's largest
More information2015 Country RepTrak The World s Most Reputable Countries
2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.
More informationLogix5000 Clock Update Tool V2.00.36. 12/13/2005 Copyright 2005 Rockwell Automation Inc., All Rights Reserved. 1
Logix5000 Clock Update Tool V2.00.36. 1 Overview Logix5000 Clock Update Tool 1. 1. What is is it? it? 2. 2. How will it it help me? 3. 3. How do do I I use it? it? 4. 4. When can I I get get it? it? 2
More informationVodafone Traveller and Vodafone World
Vodafone Traveller and Vodafone World A. What Terms and Conditions Apply to my Vodafone Traveller and Vodafone World Product? (a) The terms and conditions that will apply to your Product or Products are:
More informationSunGard Best Practice Guide
SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452
More informationBurning Dollars Top Five Trends in US Telecom Spend
white paper Burning Dollars Top Five Trends in US Telecom Spend Telecom costs are among the largest operating expenses for organizations worldwide. Yet, they re often the most inconsistently managed. So
More informationWhat it costs. Pay as you go.
What it costs Pay as you go. Price Plans and call charges for pay as you go customers. After 1 July 2014 2 Price Plans Everyday plan When you first join us on pay as you go, you ll automatically join our
More informationLTE Technology and Rural Broadband DiploFoundation Webinar. Milan Vuckovic Analyst, Wireless Policy Development Verizon Communications
LTE Technology and Rural Broadband DiploFoundation Webinar Milan Vuckovic Analyst, Wireless Policy Development Verizon Communications August 28, 2012 Presentation Outline Snapshot of Verizon & US Mobile
More informationBig Gets Bigger, Smaller Gets Smaller
latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.
More informationGlobal Economic Briefing: Global Inflation
Global Economic Briefing: Global Inflation August 7, Dr. Edward Yardeni -97-7 eyardeni@ Debbie Johnson -- djohnson@ Mali Quintana -- aquintana@ Please visit our sites at www. blog. thinking outside the
More informationFDI performance and potential rankings. Astrit Sulstarova Division on Investment and Enterprise UNCTAD
FDI performance and potential rankings Astrit Sulstarova Division on Investment and Enterprise UNCTAD FDI perfomance index The Inward FDI Performance Index ranks countries by the FDI they receive relative
More informationInternational Call Services
International Call Services Affordable rates for business calls. Wherever you are in the world. We ve got plenty to say when it comes to staying in touch when you re overseas. We have agreements with 443
More informationCarnegie Mellon University Office of International Education Admissions Statistics for Summer and Fall 2013
Carnegie Mellon University Admissions Statistics for and Fall 2013 New International Students and Fall 2012 Undergraduate 270 14.3% Master's 1301 68.7% Doctorate 192 10.1% Exchange 99 5.2% 31 1.6% Total
More informationSupported Payment Methods
Sell Globally in a Snap Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not
More informationDSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace
DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international
More informationReporting practices for domestic and total debt securities
Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on
More informationI. World trade developments
I. World trade developments The value of world merchandise exports increased by 20 per cent in 2011 while exports of commercial services grew by 11 per cent. Key developments in 2011: a snapshot Trade
More informationMineral Industry Surveys
4 Mineral Industry Surveys For information contact: Robert L. Virta, Asbestos Commodity Specialist U.S. Geological Survey 989 National Center Reston, VA 20192 Telephone: 703-648-7726, Fax: (703) 648-7757
More informationData Modeling & Bureau Scoring Experian for CreditChex
Data Modeling & Bureau Scoring Experian for CreditChex Karachi Nov. 29 th 2007 Experian Decision Analytics Credit Services Help clients with data and services to make business critical decisions in credit
More informationTHE ADVANTAGES OF A UK INTERNATIONAL HOLDING COMPANY
THE ADVANTAGES OF A UK INTERNATIONAL HOLDING COMPANY Ideal Characteristics for the Location of an International Holding Company Laurence Binge +44 (0)1372 471117 laurence.binge@woolford.co.uk www.woolford.co.uk
More information2013 GLOBAL PERFORMANCE MANAGEMENT SURVEY REPORT
2013 GLOBAL PERFORMANCE MANAGEMENT SURVEY REPORT Executive Summary contents Overview Key Findings: Critical Drivers of Performance Management Success Industry Insights Regional and Country Insights Participant
More informationDigital TV Research. http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample
Digital TV Research http://www.marketresearch.com/digital-tv- Research-v3873/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am -
More informationList of tables. I. World Trade Developments
List of tables I. World Trade Developments 1. Overview Table I.1 Growth in the volume of world merchandise exports and production, 2010-2014 39 Table I.2 Growth in the volume of world merchandise trade
More informationEnterprise Mobility Suite (EMS) Overview
Enterprise Mobility Suite (EMS) Overview Industry trends driving IT pressures Devices Apps Big data Cloud 52% of information workers across 17 countries report using 3+ devices for work Enable my employees
More informationThe value of accredited certification
Certified Once Accepted Everywhere The value of accredited certification Survey Report Published May 212 In 21/11, the IAF carried out a global survey to capture market feedback on the value of certification.
More informationADVOC. the international network of independent law firms
ADVOC the international network of independent law firms About ADVOC ADVOC is an international network of independent law firms, sharing international expertise in jurisdictions across the globe Our member
More informationIntroducing Clinical Trials Insurance Services Ltd
Introducing Clinical Trials Insurance Services Ltd Important Staff Richard Kelly Managing Director Richard joined CTIS in 2006 having previously managed the Pharmaceutical wholesale division at Heath Lambert
More informationSenate Committee: Education and Employment. QUESTION ON NOTICE Budget Estimates 2015-2016
Senate Committee: Education and Employment QUESTION ON NOTICE Budget Estimates 2015-2016 Outcome: Higher Education Research and International Department of Education and Training Question No. SQ15-000549
More informationSulfuric Acid 2013 World Market Outlook and Forecast up to 2017
Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and
More informationSupported Payment Methods
Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not only the major credit
More informationIntroducing GlobalStar Travel Management
Introducing GlobalStar Travel Management GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. In total over 80 market leading enterprises, representing over US$13
More informationVodafone encourages customers to go on roamin holiday. ~ Vodafone uses worldwide scale to slash international data roaming charges ~
news release April 16, 2008 Vodafone encourages customers to go on roamin holiday ~ Vodafone uses worldwide scale to slash international data roaming charges ~ Vodafone Australia today launched two international
More informationContact Centers Worldwide
A Contact Centers Worldwide Country Tel.no. Supported lang. Contact Center Albania Algeria 852 665 00 +46 10 71 66160 Angola 89900 +34 91 339 2121 (Port) and Portuguese +34 913394044 +34 913394023 (Por)
More informationCulture in the Cockpit Collision or Cooperation?
Culture in the Cockpit Collision or Cooperation? Dr. Nicklas Dahlstrom Human Factors Manager Understanding Safety - The Changing Nature of Safety 1 Lives lost per year How safe is flying? 100 000 10 000
More informationHow do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?
As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic
More informationComposition of Premium in Life and Non-life Insurance Segments
2012 2nd International Conference on Computer and Software Modeling (ICCSM 2012) IPCSIT vol. 54 (2012) (2012) IACSIT Press, Singapore DOI: 10.7763/IPCSIT.2012.V54.16 Composition of Premium in Life and
More informationEmployer Perspectives on Social Networking: Global Key Findings
Employer Perspectives on Social Networking: Global Key Findings people technology A Manpower Survey Social Networking: Managing the Next Workplace Transformation A new generation, steeped in the rules
More informationEnergy Briefing: Global Crude Oil Demand & Supply
Energy Briefing: Global Crude Oil Demand & Supply November 6, 215 Dr. Edward Yardeni 516-972-7683 eyardeni@ Debbie Johnson 48-664-1333 djohnson@ Please visit our sites at www. blog. thinking outside the
More information2012 Country RepTrak Topline Report
2012 Country RepTrak Topline Report The World s View on Countries: An Online Study of the Reputation of 50 Countries RepTrak is a registered trademark of Reputation Institute. Global Reputation Knowledge
More informationWe decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do.
IFS Applications for Enterprise Asset Management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the market.
More informationBusiness Mobile Plans
PRODUCT SOLUTIONS Business Mobile Plans GUERNSEY Whatever the size of your business, we can provide the ideal mobile solution for you. Our tariffs are flexible to suit all kinds of businesses and are designed
More informationConsumer Credit Worldwide at year end 2012
Consumer Credit Worldwide at year end 2012 Introduction For the fifth consecutive year, Crédit Agricole Consumer Finance has published the Consumer Credit Overview, its yearly report on the international
More informationIOOF QuantPlus. International Equities Portfolio NZD. Quarterly update
IOOF QuantPlus NZD Quarterly update For the period ended 31 March 2016 Contents Overview 2 Portfolio at glance 3 Performance 4 Asset allocation 6 Overview At IOOF, we have been helping Australians secure
More information2014 UXPA Salary Survey. November 2014
2014 UXPA Salary Survey November 2014 Summary 1355 Total Responses from 58 Countries Salary Data converted to US Dollars Median Salary decreased 2% (in constant US Dollars) to $92,500 Median US Salary
More informationBusiness Phone. Product solutions. Key features
Product solutions Enjoy free calls and significant savings on your business landline bills with from International. Set-up is simple and you don t need to change your existing telephone numbers, plus there
More informationCredit & Debit Card Payments. Factsheet
Credit & Debit Card Payments Factsheet Contents 1. Card Types... 2 2. Supported countries... 2 3. First Funding via Credit / Debit Card... 3 4. Transaction Currencies... 4 5. Currency Conversion... 4 6.
More informationIMD World Talent Report. By the IMD World Competitiveness Center
2014 IMD World Talent Report By the IMD World Competitiveness Center November 2014 IMD World Talent Report 2014 Copyright 2014 by IMD: Institute for Management Development, Lausanne, Switzerland For further
More informationThe VAT & Invoicing Requirements Update March 2012
The VAT & Invoicing Requirements Update March 2012 Indirect taxes are a massive potential expense. For buyers and sellers of goods and services, how invoices are prepared and processed can affect a company's
More informationFall 2015 International Student Enrollment
Fall 2015 International Student Enrollment Prepared by The Office of International Affairs Nova Southeastern University Nova Southeastern University International Student Statistics Fall 2015 International
More informationAccuracy counts! SENSORS WITH ANALOG OUTPUT
Accuracy counts! SENSORS WITH ANALOG OUTPUT OTHER APPLICATIONS: KEY ADVANTAGES: Distance measurement Positioning Profile detection Deformation monitoring Vibration monitoring Process monitoring Detection
More informationInternational Financial Reporting Standards
International Financial Reporting Standards Of Growing Importance for U.S. Companies Assurance Services there is no longer a choice Three factors may influence your need to consider IFRS. First, many organizations
More informationMAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO
MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),
More informationBuilding on +60 GW of experience. Track record as of 31 December 2013
Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something
More informationReport on Government Information Requests
Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software
More information2015 Growth in data center employment continues but the workforce is changing
Published in Conjunction with MARKET BRIEFING GLOBAL DATA CENTER EMPLOYMENT 2015 2015 Growth in data center employment continues but the workforce is changing Globally, the number of people working in
More informationThe Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost *
The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * There has been substantial consolidation among firms in many industries in countries around
More informationOCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology
OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction
More informationMake the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION
Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION photoelectric sensors Thanks to its vision for innovation and technological enhancement, Contrinex keeps on setting new standards
More informationJuly 2012 Decoding Global Investment Attitudes
July 2012 Decoding Global Investment Attitudes Investment decisions and matters of personal wealth vary by gender, age and geographic region Globally, men are 36% more active than women with investments
More informationE-Seminar. Financial Management Internet Business Solution Seminar
E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7
More informationCisco Smart Care Service
Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a collaborative, comprehensive network wide service that enables your partner to deliver proactive network monitoring, health checkups,
More informationDial 00-800-0010, when prompted to enter calling number, enter 800-544-6666 American Samoa 1-800-544-6666 Number can be dialed directly Angola 0199
National Financial Services International Calling Instructions Albania 00-800-0010 Dial 00-800-0010, when prompted to enter American Samoa 1-800-544-6666 Number can be dialed directly Angola 0199 Dial
More information